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In this episode, Megan chats with Brian Snider, COO of Collective Genius, about his journey from math teacher to real estate entrepreneur.
Brian shares pivotal moments that led him to leave teaching and successfully manage over 200 properties. They discuss the importance of effective communication, building a strong company culture, and nurturing community within the Collective Genius mastermind.
Brian offers practical advice on onboarding processes and strategic planning, emphasizing that true growth comes from understanding and collaboration. This episode is filled with insights into leadership and the power of community in achieving success.
HIGHLIGHTS:
3:42 Transitioning from Teaching to Real Estate
7:06 The Role of a COO
11:32 Embracing the Second-in-Command Position
16:04 Leadership Skills for Entrepreneurs
21:18 The Importance of Community
27:23 Building Effective Teams
33:56 The Role of Meetings
36:05 Understanding CEO vs. Operator
40:40 Creating Loyalty in Communities
CONNECT WITH BRIAN:
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Structured Freedom Inc | Client Acquisition For High Ticket Coaches
The Coaches Pathway to $500K | Guide and 10-part video mini-course
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In this episode, Megan is joined by Kristine Genovese, a dynamic thought leader and author of the new book "Healing Through Soul Intelligence." As a former corporate turnaround specialist turned energy healer, she defines soul intelligence as the ability to tap into one's inner knowing, facilitating clarity and guidance through a unique bioenergetic method she has developed. Kristine emphasizes that this approach is grounded in science and addresses energetic blocks that may hinder mental, emotional, and physical well-being.
Megan and Kristine delve into the mechanics of a typical soul intelligence session, where Kristine notes that clients need only to be open and present to receive the energy work. Through real-life examples, she discusses transformational shifts experienced by clients—from overcoming self-sabotaging beliefs to reclaiming confidence following personal hardships. These insights highlight how her method facilitates genuine healing by addressing deep, often unrecognized emotional blocks.
The conversation also juxtaposes soul intelligence with traditional mindset coaching, with Kristine elucidating how her approach goes beyond cognitive shifts to address the subconscious energies influencing behavior. This distinction underscores her belief that emotional well-being is intrinsically linked to physical health, echoing her observations in interactions with both clients and colleagues in the wellness field.
Furthermore, Kristine explores the importance of balancing the masculine and feminine energies within oneself, sharing her own experiences of navigating these aspects in her busy life as a female entrepreneur. She offers practical advice on integrating soul intelligence into daily routines, emphasizing rituals that promote mindfulness and self-care.
HIGHLIGHTS:
2:53 Understanding Soul Intelligence
4:01 The Science Behind Bioenergetics
5:51 The Four Causes of Dis-ease
6:55 The Birth of a New Method
10:04 First Sessions and Realizations
16:09 Difference Between Mindset and Soul Intelligence
22:14 Balancing Masculine and Feminine Energies
26:56 Integrating Practices into Daily Life
CONNECT WITH KRISTINE:
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Structured Freedom Inc | Client Acquisition For High Ticket Coaches
The Coaches Pathway to $500K | Guide and 10-part video mini-course
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Saknas det avsnitt?
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Megan's guest, Andrew Weiss, discusses his journey in building social media communities organically and his achievement as a Guinness World Record holder for a virtual podcasting event that attracted over 5,000 attendees during the pandemic. He shares insights from his experience at Podfest Expo, highlighting the importance of a compelling mission and clear communication in community building.
Andrew introduces the "dream 50" strategy for identifying potential supporters, emphasizing resilience and connection in overcoming challenges. He addresses the overwhelming nature of social media for entrepreneurs and advocates for authenticity, consistency, and using the right platforms.
Andrew also discusses the integration of AI tools for content creation and identifies trends for 2025, such as the significance of video content and paid advertising. He concludes by urging listeners to take immediate, actionable steps, embrace their uniqueness, and recognize the value of their networks in fostering growth.
HIGHLIGHTS:
3:55 Mindset for Growth and Overcoming Adversity
8:17 Embracing Rejection and the Numbers Game
12:11 The Importance of Vision
14:52 Social Media Strategies for Coaches
18:41 Standing Out in a Saturated Market
21:51 Choosing the Right Social Media Platform
26:19 Leveraging AI for Content Creation
27:48 Trends for Organic Growth in 2025
30:35 When to Consider Paid Advertising
31:24 Practical Action Steps for Social Media
CONNECT WITH ANDREW:
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Megan Huber’s Socials & Resources:
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Structured Freedom Inc | Client Acquisition For High Ticket Coaches
The Coaches Pathway to $500K | Guide and 10-part video mini-course
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"Hustle is not the problem, it's how you're hustling."
In this engaging interview, host Megan dives deep into the transformative journey and insights of Jenni Rae Oates, an expert in guiding high performers through the intricacies of entrepreneurship.
Jenni Rae shares her personal evolution, highlighting how her professional identity shifted significantly after experiencing profound personal loss. She introduces the concept of the "Rise Factor," a framework that she developed to help individuals rebound from setbacks and thrive amid challenges. This transformative journey started for her after the tragic loss of her son, an event that served as a pivotal marker moment in her life. Such experiences forged a deep resilience within her, ultimately influencing her approach to both life and business. The "Rise Factor" embodies principles that encourage individuals to rise not just once but repeatedly, focusing on continuous growth and adaptation.
The conversation pivots to the misconceptions surrounding entrepreneurship, where many believe that attaining success equates to a permanent state of achievement. Megan and Jenni Rae reflect on the harsh reality of the entrepreneurial roller coaster, emphasizing the need for resilience and persistence during challenging times. Jenni Rae explains her "Rise Continuum," detailing five key moves—clarify, connect, communicate, commit, and convert—that individuals should practice continuously to remain successful. Through these steps, she argues that high achievers can navigate through downturns by reconnecting with their purpose and aspirations, rather than being anchored to a past version of themselves.
As the discussion unfolds, Jenni Rae addresses the psychological hurdles that many high-performing women face in business, especially the fear of not maintaining past successes. Women often grapple with feelings of embarrassment or inadequacy when transitioning through different phases of their careers. She suggests that this can stem from an established narrative that ties self-worth directly to past accomplishments, which can ultimately hinder growth and willingness to embrace new challenges. She urges everyone to embrace the basics of business, recognizing that returning to foundational principles is often essential for long-term success.
HIGHLIGHTS:
1:50 Diving into the Rise Factor
6:34 The Ups and Downs of Business
10:13 The Five Key Moves
14:31 The Power of Clarity
21:03 Internal Communication Matters
24:05 Hustle vs. Healthy Hustle
29:18 Sales with Ease and Flow
44:04 Finding Joy in the Process
CONNECT WITH JENNI RAE:
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In this episode of the Built to Last show, I welcome Nathan Payne, an expert in the real estate investing space who has successfully transitioned from a real estate investor to a valued coach.
We discuss Nathan’s decision to branch out into coaching while managing a successful wholesaling business. He candidly discusses his evolution and how an emphasis on community has been pivotal in his coaching model. Initially, Nathan created a Facebook group to facilitate real estate deals, which unexpectedly transformed into a platform for teaching and mentoring others aspiring to break into the industry.
During our conversation, we delve into the contrasting natures of community in both Nathan's free Facebook group and his paid coaching program. While the free group serves as a lead pipeline and a space for immense value exchange, the dynamics in the paid programming are markedly different due to the immediate focus on individual success. As we explore the intricacies of these platforms, Nathan shares his experience with various engagement tools such as Discord and the challenges of maintaining a robust sense of community in environments driven by specific outcomes.
As we transition to the operational side of his coaching business, Nathan explains his unique approach to high-touch engagement despite being in a group model. He is committed to maintaining a close relationship with clients while also managing his time efficiently, allowing for meaningful interactions without compromising his lifestyle. Nathan emphasizes the significance of setting boundaries and how he integrates his personal values into his coaching approach.
Moreover, we touch upon the importance of effective marketing and the strategic balance Nathan maintains between client fulfillment and generating leads. His organic growth strategy relies heavily on content creation and community engagement, underscoring the integral role these elements play in driving his coaching offerings forward.
HIGHLIGHTS:
4:57 Nathan's Journey into Real Estate
8:32 The Role of Community in Coaching
12:23 Understanding Client Needs
16:55 Balancing Client Delivery and Marketing
20:19 Transitioning from Wholesaling to Coaching
CONNECT WITH NATHAN:
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Facebook Group
Megan Huber’s Socials & Resources:
LinkedIn | Instagram | Facebook | Book a Call | Consulting
Structured Freedom Inc | Client Acquisition For High Ticket Coaches
The Coaches Pathway to $500K | Guide and 10-part video mini-course
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Wonder what the difference is between branding and marketing?
This interview between Megan and Mark Drager delves into personal development, entrepreneurship, and brand strategy. Mark shares his entrepreneurial journey since 2006, emphasizing the essential roles of branding and marketing in business success.
Mark distinguishes between the two, noting that branding shapes perception while marketing drives action, stressing the need for a solid strategic foundation before implementing marketing tactics. The conversation addresses common challenges entrepreneurs face, including burnout and the importance of work-life balance. Mark reflects on his evolving relationship with work and encourages community support among entrepreneurs.
HIGHLIGHTS:
5:51 Understanding Branding and Marketing
13:00 The Role of Strategy in Business
16:03 The Importance of Business Foundations
25:47 The Need for Reflection and Strategy
32:25 Navigating Burnout and Business Growth
37:05 The Rise and Fall of Success
CONNECT WITH MARK:
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Linkedin
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How to Sell More podcast
Megan Huber’s Socials & Resources:
LinkedIn | Instagram | Facebook | Book a Call | Consulting
Structured Freedom Inc | Client Acquisition For High Ticket Coaches
The Coaches Pathway to $500K | Guide and 10-part video mini-course
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For entrepreneurs, burnout and feeling like life is out of control is nothing new. Maybe you've tried different things and nothing has worked. The answer may be easier than you think.
I had the pleasure of welcoming to the show, Dr. Tiffany Smith, an integrative and functional psychiatric nurse practitioner based in Las Vegas. She discusses the rising importance of mental health awareness, particularly for entrepreneurs facing stress and identity challenges during life transitions.
Dr. Smith shares her personal journey prompted by her husband’s chronic pain, which led her to seek holistic health solutions rather than quick fixes from conventional medicine. She emphasizes the significance of community support and the need for self-care and mindfulness practices to combat burnout and anxiety.
Dr. Smith provides tangible tools for finding joy in daily life and highlights the importance of individualized health plans tailored to each person's unique needs. She also advocates for seeking support from functional medicine providers for a more comprehensive understanding of health, encouraging proactive approaches to wellness and self-empowerment.
HIGHLIGHTS:
2:24 Dr. Tiffany's Journey
10:58 Stress and Entrepreneurial Life
13:59 Tips for Self-Care
15:53 Reconnecting with Hobbies
18:51 Choosing Yourself
21:35 The Impact of Nutrition
24:27 Understanding Personal Health
28:29 Finding the Right Provider
CONNECT WITH DR. TIFFANY SMITH
Website
Facebook
Instagram
Mental Wellness Unlocked app (Apple)
Megan Huber’s Socials & Resources:
LinkedIn | Instagram | Facebook | Book a Call | Consulting
Structured Freedom Inc | Client Acquisition For High Ticket Coaches
The Coaches Pathway to $500K | Guide and 10-part video mini-course
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In this episode, I talk with Veronica Romney, an expert in identity marketing and branding. We discuss the nuances between personal and business brands, highlighting the importance of personal branding for diversifying ventures.
Veronica shares her four-step identity marketing process—finding, validating, naming, and dressing the identity—using examples like the Smash Army. We emphasize that successful branding reflects authentic values and community connections. Veronica also reveals her upcoming book and online intensives aimed at helping marketers redefine their strategies through identity-focused connections.
HIGHLIGHTS:
3:05 Diving into Identity Marketing
8:31 The Birth of Identity Marketing
13:29 Defining Personal vs. Business Brand
20:42 The Smash Army Phenomenon
29:24 Unpacking Community Identity
34:20 Importance of Early Identity Marketing
CONNECT WITH VERONICA:
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Identity Marketing Intensive
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Structured Freedom Inc | Client Acquisition For High Ticket Coaches
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The episode features an enlightening conversation between the host and Sierra Lavallee, who has rapidly transformed from a freelancer into a dynamic entrepreneur over the past year. As the conversation unfolds, Sierra shares her experience of launching her agency in October 2023, reflecting on a chaotic yet exciting beginning. She was knowledgeable in social media but uncertain about her specific niche, so she initially juggled various clients and projects, as it allowed her to identify her ideal clients and refine her service offerings.
Sierra discusses the turning point in her professional life when she sought mentorship from Megan in early 2024. Feeling overwhelmed and at risk of burnout, she recognized the need for structure and guidance as well as offering not just accountability, but also crucial insight into establishing a successful business. The conversation shifts to the work-life balance, emphasizing the necessity of self-care, which Sierra initially neglected due to her work ethic. Simple changes, such as taking walks, profoundly impacted her productivity and mindset, highlighting the intersection between personal well-being and business success.
A pivotal breakthrough Sierra discusses is her realization of personal and professional values, which deeply influenced her decision-making process. By pinpointing values like family, friends, and financial security, she learned how to structure her business around what mattered most to her, leading to more fulfilling work life and personal satisfaction. Armed with this clarity, she embarked on hiring team members to delegate tasks, alleviating her overwhelming workload and fostering a collaborative environment conducive to growth. This step was not just a strategy but a transformation, as it cultivated efficiency and allowed Sierra to focus on her strategic role.
If you believe this isn't possible for you, take a listen.
HIGHLIGHTS:
2:58 Starting the Business Journey
7:28 Finding the Right Client
8:58 Niche Discovery
14:16 Balancing Work and Life
18:32 The Power of Values
21:49 Taking the Leap to Hire
24:55 Shifting Business Strategies
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In this episode, I dive into five simple and free strategies that can transform your Facebook group into a money-making powerhouse. This approach is straightforward and doesn’t involve ads, webinars, or any convoluted marketing funnels—just real, actionable results that you can implement today. I want you to walk away with practical steps that yield quick wins.
I emphasize the importance of building sustainable growth through genuine connections and significant value. I encourage you to create or revitalize your Facebook group, stressing the need for a purposeful group name, and the value of structured membership questions to attract the right audience. I introduce the idea of hosting weekly live shows to engage your community meaningfully and position you as an authority in your niche.
Lastly, I highlight the power of providing valuable free content to foster trust and conversion. By implementing these strategies, you'll be well on your way to achieving impactful growth and financial success in your business.
JOIN Structured Freedom Inc | Client Acquisition For High Ticket Coaches HERE
HIGHLIGHTS:
12:05 Fast, massive, imperfect action for success
13:52 Simple strategies to monetize your Facebook group
21:18 Engaging your audience with membership questions
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In this episode, we dive into part two of your pathway to achieving $500,000 in revenue, a must-listen for anyone committed to scaling their coaching or consulting businesses. If you haven't yet tuned into the previous episode, it’s highly recommended to do so, as I laid out the foundation and explored the first four essential components that pave the way to this ambitious financial goal. We kick off with a quick recap of those initial steps.
After reinforcing the importance of leading and converting leads through strategic invitation, we then moved on to step five: building your community and cultivating an engaging culture. I recounted my own experiences during business relaunches, emphasizing how leveraging existing networks and social media platforms can quickly yield clients. This isn’t necessarily about achieving large numbers but about effectively utilizing your current connections to find your first few clients, which can significantly impact your growth trajectory.
The conversation then shifted toward focusing on your client acquisition strategies and ensuring you are consistently generating leads, pre-qualifying them, and having sales conversations. Emphasis was placed on having a systematic approach to your sales calls, ensuring not only the potential client’s ability to engage with your work but also that they fit well within your program’s framework.
As we move into step six, we explored how launching high-end group coaching and mastermind programs could amplify your impact and income potential without significantly increasing your workload. Establishing a core high-ticket offer allows you to serve more clients while maintaining your quality of service.
We then discuss the importance of creating a backend team to support your growing business—a step pivotal for any entrepreneur serious about scaling beyond initial milestones. This involves splitting your support network into front-of-house and back-of-house teams, essential for efficiency as you take your income to new heights.
Furthermore, we examined the concept of scaling your group offers. Here, the discussions touched on the significance of focusing on just a couple of well-defined offers rather than scattering efforts across multiple products. This streamlining allows for greater clarity and marketing efficacy.
As you navigate this journey, it’s paramount to remember that challenges will arise as the business grows. I stressed the importance of building a mentorship circle to provide guidance through these obstacles, underscoring that guidance from experienced figures can drastically reduce the time taken to achieve goals.
HIGHLIGHTS:
6:06 The Ideal Client
8:48 Sweet Spot Strategy
10:55 Purpose of Coaching Business
11:40 Core Offers
17:31 Building Community
23:22 Transitioning to Group Coaching
29:21 Launching High-End Groups
36:49 Scaling Your Business
42:08 Importance of Mentorship
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Are you ready to uplevel to $500k?
In this episode, we delve into a strategic pathway designed to elevate your business to 500K and beyond. I explore common frustrations that many online coaches and experts face, such as slower-than-anticipated growth, inconsistent profits, and unexpected issues with clients or team members. These challenges are universal, irrespective of the revenue level your business currently operates at. Whether you bring in 100K or 45 million a year, the underlying principles of business management remain the same. The complexities of making significant decisions and executing them can feel overwhelming, but I offer a solution that is both practical and attainable.
The episode also addresses the stark reality of the coaching industry—only a small percentage of coaches break the 100K mark each year. I aim to inspire you to join the ranks of those achieving consistent growth by positioning yourself as a true leader in your field. The journey is about developing clarity on your business model and understanding the components that contribute to sustainable success. I discuss foundational elements such as identifying your perfect fit client, the significance of knowing your unique sweet spot, and crafting congruent offers that resonate with your audience.
Stay tuned for part 2 where I'll give you more insights as I continue to uncover the pivotal components necessary for your success.
HIGHLIGHTS:
8:03 Recognizing the Need for Change
12:36 Embracing True Leadership
17:21 Components of Success
27:10 Defining the Sweet Spot
29:41 Creating Congruent Offers
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Did you know clients decide to stay in or exit a program within the first 0 - 90 days of starting? That’s right!
Clients aren’t waiting until the program is over or the contract is up…they are making their minds up during the onboarding process.
In this episode, I discuss building a legacy business as a high-performing female entrepreneur while balancing family responsibilities. I highlight the importance of the first 90 days in client engagement for retention in coaching programs and share effective onboarding strategies to ensure clients feel valued and connected.
We examine key factors influencing client loyalty and common onboarding pitfalls while introducing an eight-phase onboarding model that emphasizes personalized communication. I stress the emotional aspects of client retention, advocating for a focus on exceptional client experience as a core business element. Tune in for actionable insights to enhance client commitment and create a lasting, fulfilling business.
HIGHLIGHTS:
4:31 Importance of Onboarding
8:19 Client Feedback Insights
11:08 Common Onboarding Mistakes
15:06 Creating an Onboarding Strategy
21:19 The Eight Phases of Onboarding
31:40 Achieving Early Wins
35:43 Prioritizing Client Experience
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In this episode of Built to Last, we're diving into the soul of you and your business, with Jennifer Urezzio, a master intuitive and creator of Soul Language.
We explore the importance of understanding personal energy and attracting the right clients for business success. The discussion covers how unconscious patterns from early life can influence group dynamics and lead to conflicts, emphasizing the need for leaders to maintain awareness and set clear boundaries.
Jennifer illustrates the significance of aligning with the overarching energy of a group while utilizing the soul languages of clients to enhance cohesion. The episode also addresses the challenges of managing different personality types and offers insights into identifying suitable clients through specific language cues. Jennifer advocates for a conscious approach to leadership, highlighting the impact of energy in fostering effective business relationships and creating a supportive environment for all participants.
HIGHLIGHTS:
4:24 Understanding Soul Language
6:23 The Role of Consciousness in Groups
8:30 Dynamics of Group Membership
15:06 Challenges in Female-Only Groups
19:13 The Importance of Client Dynamics
20:07 Individualizing Client Communication
25:17 Personal Experiences with Client Dynamics
31:39 Navigating Leadership and Client Frustration
CONNECT WITH JENNIFER:
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Reinventing your business doesn’t have to mean “burn it all down” and start all over. You can absolutely go through a season of reinvention while flying the plane in the air.
Maybe you’ve been burning both ends of the candle for years and you’re finally tired enough to that you’ll make shifts and changes in how you’re operating inside of the business.
The truth is, in order to remain relevant and go with the flow of “changing times” we’ll all be required to go through periods of reinvention from time to time.
These five must haves will help you navigate your own reinvention process.
(This is a replay episode)
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In this episode, I chat with Adam Urbanski, a seasoned expert in coaching and online education. We delve into his flagship program, Rev Up Your Revenue Intensive (RRI), focusing on client selection and engagement. Adam highlights the program's structure, emphasizing implementation over mere education and introducing a gamified approach to motivate clients.
We discuss the importance of upfront agreements and compassionate renegotiation to foster trust and accountability. Community emerges as a key theme, with many clients returning for the connections made within RRI.
This conversation offers valuable insights into achieving client success and building a supportive environment, making it essential for anyone in the coaching or online education space.
HIGHLIGHTS:
26:33 The Importance of Accountability
55:47 Client Success and Community
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Patrick Francey, a 30-plus-year entrepreneur and co-founder of the Real Estate Investment Network (REIN), shares his extensive experience in real estate coaching and education. With a strong emphasis on empowering individuals to create their financial futures through informed property investments, Patrick’s approach has engaged over 200,000 students throughout his career.
His educational philosophy is grounded in an unbiased perspective on real estate, steering clear of promoting specific real estate projects and focusing instead on the fundamental economic principles that drive property values.
Patrick provides a detailed overview of how REIN operates, articulating its mission to educate and coach individuals on various investment strategies, including buy-and-hold, fix-and-flip, and rent-to-own methodologies.
Unique to REIN is its commitment to not selling real estate; this neutrality allows students to explore options without the influence of vested interests. This unbiased approach fosters a deeper understanding of how to evaluate markets and the economic indicators that signal the best investment opportunities.
Patrick emphasizes the importance of encouraging students to look beyond their immediate geographical markets, urging them to analyze economic fundamentals and make informed decisions about where to invest.
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Jasmine Womack returns to the show to discuss her expertise in client success, emphasizing the importance of supporting clients in achieving their goals, resulting in increased retention, renewals, and referrals. With a solid educational background in teaching and curriculum development, Jasmine has transitioned from being a middle school language arts teacher to the CEO and founder of the Impact Group. Here, she helps leaders transform their knowledge into best-selling books and lucrative coaching programs.
Jasmine shares insights on how she leverages her teaching background to create impactful coaching programs and the challenges of scaling coaching programs while ensuring personalized client support.
She shares how her continuous adaption and enhancement of program elements have been instrumental in bolstering client retention and satisfaction. By emphasizing the importance of systematic improvement and client-centered support, she offers valuable insights for other coaches and educators seeking to create impactful and scalable programs.
HIGHLIGHTS:
17:28 Client Responsibility and Engagement
32:43 Program Enhancements and Client Progress
CONNECT WITH JASMINE:
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In this episode, Kim, the "Communication Queen," returns to discuss her foray into the podcasting industry and the integral role that storytelling plays in connecting people and transforming lives. Kim shares her journey of balancing business and personal life, having recently had another child while also launching a podcast booking agency. This interplay between parenting and business serves as a metaphor for how she navigates her professional endeavors, paralleling the challenges and joys faced by entrepreneurs everywhere.
The conversation delves deeply into Kim's podcasting business, which emerged from a need to adapt her lead generation strategies due to the pandemic and its associated restrictions. She recounts how her previous experience on podcasts had led to significant coaching contracts and inspired her to embrace podcast guesting as a viable avenue for client acquisition. After reaching out to numerous podcasts and seeing substantial returns on investment, Kim decided to expand her services beyond one-on-one coaching to help others achieve similar success. This evolution reflects her broader mission to enable others to share their stories, create connections, and drive transformations.
As the conversation unfolds, Kim discusses the evolution of her coaching business, which initially boasted multiple programs. After a tumultuous phase of personal loss and transitional life events, she streamlined her offerings to focus on one-on-one coaching and future retreats, emphasizing quality over quantity. This shift was accompanied by significant introspection, leading Kim to prioritize what genuinely brings her joy—coaching and facilitating authentic connections through storytelling.
If you're looking to learn about guest podcasting or want to be on the list for Kim's book, Make Every Podcast Want You, visit her website.
HIGHLIGHTS:
15:17 Transitioning to Podcasting
20:28 Building the Agency Model
34:51 Future of the Agency
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Stuart Morris, a serial entrepreneur with experience in various industries, shares insights in a conversation about client success principles applicable across industries. With businesses in hospitality, training, and aviation, Stuart's deliberate focus on customer experience stands out. He emphasizes the cost-effectiveness of retaining clients over acquiring new ones and the power of referrals in driving business growth.
Stuart's intentional approach to client experience includes personalized interactions, attention to detail, and creating a sense of belonging for clients. He stresses the significance of building lasting relationships with clients for long-term business success. Stuart's dedication to exceeding customer expectations is evident in the way he ensures seamless experiences for clients from booking to their stay.
Moreover, Stuart delves into the importance of team training and empowerment in maintaining a client-centric company culture. By hiring the right people, setting clear expectations, and trusting his team to deliver exceptional service, Stuart focuses on strategic decision-making and visionary planning for his businesses' success. Stuart also highlights the need for continual team training and evaluation to ensure ongoing client satisfaction.
In discussing the value of a comprehensive client retention strategy, Stuart emphasizes the need for intentional planning and execution in driving client referrals and renewals. By actively engaging clients, providing exceptional experiences, and offering incentives for referrals, Stuart showcases the effectiveness of a well-thought-out retention plan in fostering customer loyalty and business growth.
HIGHTLIGHTS:
3:14 Philosophy of Client Experience
7:28 Approaching Rebooking Conversations
10:29 Value of Client-Centric Approach
13:43 Collaborating with Event Hosts
20:16 Cost of Neglecting Client-Centricity
24:36 Strategy for Referrals and Retention
28:53 Delegating Control and Leadership
Register for the CLIENT SUCCESS SUMMIT in October 2024
CONNECT WITH STUART:
High Trenhouse website
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- Visa fler
