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We will question the theory ‘the customer is always right’. Luke Vella, Project Manager at Hotjar describes what customer experience means for him, whilst paying special attention to the human element that is not always controllable. An interesting debate that is more relevant now than ever.
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We will discuss the importance of customer experience within the hospitality industry. Pat Vella draws on her experience being the assistant to the General Manager for The Phoenicia Hotel. Pat explains what she believes allows for effective customer experience, whilst we question how technology can be utilised for further improvements. An uplifting discussion, putting the …
Continue reading "S2E2: Pat Vella – 5 star customer experience: What it takes to stand out."
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We will discuss the correlations between running a country and running a company. Dr Gonzi tells us about the guideline he kept from business to the head of government. From being a lawyer to the Prime Minister of Malta, what were his motivations? What are the steps and obstacles faced? An inspiring speech about decisions …
Continue reading "S2E1: Dr Gonzi – From running a business to serving the state: Correlations and differences"
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Join Benji as he sits down to discuss Maltese culture with Jay Zinga to understand Maltese behaviours and other specifics of the island. Politics, religion, habits… Let’s talk socio-cultural aspects with a graduated young expert.
