Avsnitt
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Episode 660 features a panel discussion from a recent Public Safety Showcase virtual event covering AI Tech and mental health for 911 professionals.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
The real impact of AI on dispatcher cognitive load and stress management
Why wellness apps often fall short for frontline public safety professionals
Balancing public perception and internal stigma about AI use in 911 centers
The critical role of vendor-agency collaboration in effective tech adoption
Big-picture ideas for the future of AI-driven wellness and support in emergency communications
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 659 features Donna, a 911 professional out of Texas. In this episode, we have a candid conversation on suicide in 911 dispatch.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
The unseen trauma and emotional burdens shouldered by dispatchers
Why dispatcher suicides remain under-recognized and rarely discussed
What "struggle" actually looks like in the life of a dispatcher
The barriers and stigma around seeking help in this field
Practical tools, peer support, and what really works to cope and heal
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Saknas det avsnitt?
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Episode 658 is a solo episode where I discuss the top three things that I had to explain to friends, family, and callers about 911.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
The truth about tracing 911 calls and caller location technology
Why dispatchers ask so many questions during emergencies
The realities of putting callers on hold and response times
The misconception that dispatchers "just sit and answer phones"
Staffing shortages, burnout, and what really goes on behind the scenes
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 657 features Cheyenne, a 911 professional out of Kansas.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Transitioning from firefighter to dispatcher and early career hurdles
The evolution of public safety technology and dispatch procedures
Navigating gender barriers and proving oneself in a male-dominated field
Memorable and unusual 911 calls, including tips for effective communication
Launching a book series based on true stories from the front lines
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 656 features an Open Mic LIVE solo episode.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Highlights and behind-the-scenes from the recent Michigan Public Safety Telecommunications Conference
The origin and growth of the Within the Trenches podcast and the #IAM911 Movement
Using games and creative engagement in conference vendor halls
The significance of peer support, mental health, and communication in the dispatch community
The ongoing fight for recognition, reclassification, and positive culture change in 911 centers
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 655 features Mel, a 911 professional out of a regional agency in Missouri.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
The significance and traditions of National Public Safety Telecommunicator Week
Memorable moments and challenges in dispatcher training and early career experiences
Handling emotionally impactful calls and the importance of support and mental health
Evolution of 911 technology over the past 23 years and its real-world impacts
Insights on work-life balance, boundaries, and advice for new and seasoned dispatchers
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 654 features a candid discussion on the question, "have you ever gotten so used to the chaos that silence feels uncomfortable?" with my guest, Keely.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
The struggle to find comfort in silence after years of constant noise
How triggers and overstimulation from dispatch can follow you into daily life
The importance of finding new coping mechanisms and routines post-dispatch
Managing feelings of isolation, anxiety, and secondary trauma
The ongoing need for conversation, support, and mental health awareness in public safety
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 653 features Nadine, a 911 professional with Seabrook PD, in Texas.
Episode topics –
How Nadine accidentally started her public safety career after moving from New York to Texas
Surprises and challenges faced on the first days as a dispatcher
The realities of dispatcher training, including tough early calls and adapting to new environments
The impact of critical incidents, coping with tough calls, and the value of taking time to process trauma
Why mentorship and sharing experiences matter in building strong dispatcher teams
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 652 features a Series Finale of the Most Important Seconds broadcast.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Recap of the season and connection to Allegheny General Hospital in Pittsburgh
The challenges and realities of technology outages in emergency departments and dispatch
Bridging the gap: importance of analog skills and cross-generational teamwork
Candid discussions about mental health and self-care for first responders and medical staff
Reflections on integrated safety networks and the future of emergency communication systems
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 651 features a Most Important Seconds broadcast.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Behind-the-scenes look at National Public Safety Telecommunicators Week and its significance
Firsthand stories and humor from emergency response professionals on high-intensity nights like the 4th of July
The impact of technology (and tech failures) in dispatch and the ER, and how critical information flows in emergencies
Insights on teamwork, burnout, and the importance of supporting each other in high-stress professions
Real talk about mental health, sharing experiences, and finding balance in the world of public safety
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 650 features a LIVE podcast episode with guest, Keely, as we chat about National Public Safety Telecommunicators Week.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Recognizing the vital role of 911 professionals during National Public Safety Telecommunicators Week
Firsthand stories and the power of sharing personal experiences in public safety
Behind-the-scenes look at center celebrations, creativity, and dispatch center culture
A memorable, unexpected 911 call story that keeps everyone guessing
Community giveaways, leadership training opportunities, and industry thank-yous from special guests
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 649 features a solo episode with me, Ricardo, and we answer the following questions, "what has dispatch taught me about humanity?"
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
The impact of the #IAM911 movement and upcoming 10-year anniversary challenge coin
Dark realities dispatchers face, including high-stress incidents like officer-involved shootings and domestic calls
Stories illustrating the fragility and unpredictability of life as heard through 911 calls
Uplifting and rewarding outcomes, from lives saved during crises to heartfelt caller gratitude
Why sharing these powerful stories benefits dispatchers and the public, with resources for ongoing support and education
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 648 features Brandi, Executive Dir. with The 911 Chaplain Initiative.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
The 911 Chaplain Initiative - Web
Episode topics –
Brandy Powell's path from growing up with a police officer father to becoming a 911 dispatcher and chaplain
The emotional impact of critical calls and finding closure as a dispatcher
How humor, empathy, and community help dispatchers handle career challenges
The creation and growth of the 911 Chaplain Initiative and its national academy
Opportunities to get involved, upcoming training academies, and how to connect with the initiative
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 647 features Ashley, a 911 professional with Skiatook Police Department in Oklahoma.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
How Ashley got into public safety and her rapid onboarding experience.
The challenges and surprises of being a new 911 dispatcher.
The emotional impact of emergency calls and handling stress on the job.
Ashley's life-saving CPR call and recognition from the community.
The importance of peer support, closure, and emotional support animals in dispatch centers.
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 646 features Autumn, a 911 professional at Indian River County Sheriff's Office out of Florida.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
How Autumn got started in public safety and her motivation behind the career
The intense first calls, including challenging suicide and CPR emergencies
Coping with emotional stress and the importance of mental health support in dispatch centers
Autumn's unforgettable baby delivery call on Valentine's Day and earning her stork pin
Advice for new dispatchers about training, confidence, and handling tough calls
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 645 features an Open Mic LIVE chat with Joe Serio of the 360 Dispatcher as we look at the 911 Leadership Training event he hosts at the Mayan ranch in Bandera, TX.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Behind-the-scenes look at the 911 leadership and mental health training events at the Mayan Ranch
The importance of breaking the ice and building real connections among first responders
Honest talk about fear, vulnerability, and the obstacles that hold us back—plus how to move forward
Inspiring stories about personal and professional transformation from the ranch experience
Details on upcoming events, ways to get involved, and where to find more resources for dispatchers and leaders
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 644 features a look at the 911 Goes to Washington conference hosted by NENA through, 1st VP, Roxy Van Gundy, Congresswoman Norma Torres, and James, a 911 professional out of NJ.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Breakdown of the importance and impact of the 911 Goes to Washington conference.
Updates on the Enhancing First Response Act and the push to reclassify 911 dispatchers as first responders.
Inspiring words from Roxy Van Gundy emphasizing that every dispatcher's voice matters, no matter where they come from.
Recognition of Congresswoman Norma Torres, a former 911 professional, and her ongoing advocacy for emergency communications.
Behind-the-scenes perspectives on meeting representatives, engaging in legislative efforts, and what it's like at a national public safety gathering with James.
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 643 features Keely, Marketing Contractor with RapidSOS, Ben, VP of Product with RapidSOS, and myself as we cover Most Important Seconds - After the Pitt.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Behind-the-scenes of a special HBO Max event honoring first responders and showcasing "The Pit"
Real-world challenges of outages in 911 centers and hospitals, and how new tech is making a difference
The impact of AI and interoperability in public safety, saving precious seconds and supporting understaffed teams
Candid experiences from career dispatchers, EMTs, and product innovators in the emergency services field
How storytelling, technology, and mission-driven teams come together to improve outcomes and save lives
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 642 features Alora, director at Unacoi 911 out Tennessee.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
How Alora got started in public safety and her rapid shift from part-time to full-time dispatcher
The reality of short dispatcher training and surviving the critical early days on the job
Experiences handling traumatic and life-changing emergency calls
Leading her team through the chaos of Hurricane Helene and the unexpected impact on the community
The story of Stella, the dispatch center's emotional support dog, and the positive effect on team morale
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Episode 641 features Gina, ECC Engagement Manager, w/RapidSOS and 911 professional
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Gina's journey from a law enforcement family to a career in dispatch and RapidSOS
Training challenges and early calls that shaped her perspective
Emotional toll and mental health strategies for dispatchers
Memorable stories—both comical and intense—that highlight the dispatch experience
The shift to RapidSOS, technology's role in saving lives, and advice for new dispatchers
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
- Visa fler
