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Luke Govier, Veriff's VP of People, explores our company culture and its role in attracting partnerships and talent. Trust, innovation, and impact are pivotal in drawing like-minded individuals to a scaling company. The conversation emphasizes effective decision-making and execution in a dynamic environment, as well as the promotion of work-life balance. Join us for insights into the future of our culture and values, highlighting our commitment to innovation and experimentation.
[00:00] Introduction [02:25] A strong mission and a resilient culture [03:53] Working for a scaling company [05:36] Attracting a certain personality type [07:42] Benefits and challenges of working for a scale-up organization [11:34] Motivating and aligning teams in a constant state of change [13:38] Building and maintaining an inclusive and diverse team [15:53] Building a culture of good decision-making and execution [18:37] Ensuring Veriff's values and mission are reflected consistently in its culture [23:10] Looking aheadLearn more on our website: https://www.veriff.com/podcasts/cultivating-culture-to-foster-innovation-and-build.
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Zane Homsi, AI Product Manager at LinkedIn, joins us to discuss the human-centric approach to product development and the importance of clear product principles. He predicts that identity will become digital-first, education will undergo significant changes, and digital doubles will play a role in increasing efficiency. Zane also discusses the evolving threats in fraud prevention and the role of innovation in combating them.
Please note that the views expressed in this episode belong to Zane and not the organization - LinkedIn.
[00:57] Introduction and background
[02:49] Human-centric approach to product development
[06:43] Balancing speed, agility, and ethics
[11:45] Feedback loop and collaboration
[22:45] Evolving threats and the role of innovation
[29:13] Predictions for the futureUseful links:
Inversion: The Billionaire Thinking Skill You Were Never Taught in School. – Mayo Oshin
Dashlane Password Manager
LinkedIn’s responsible AI principles
Learn more on our website: https://www.veriff.com/podcasts/the-digital-trifecta-using-ai-for-speed-agility-and-ethics.
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Unlock the secrets to safeguarding financial services in the digital age with insights from Kevin Shine, VP Sales and Partnerships at Fraud.net. He outlines how the evolving fraud landscape is driven by digitization, legacy technology, and data silos. Discover how real-time transactions and regulatory demands are exposing vulnerabilities, and how to harness the power of AI and machine learning to prevent fraud.
[00:26] Intros
[0:58] Kevin's background and Fraud.net
[02:26] The move to real-time transactions and regulatory pressures
[06:32] Digital fraud in financial services
[07:44] Digital transformation challenges
[10:09] Fraud prevention as a differentiator
[12:01] Data sharing and collaboration
[13:13] Types of fraud in financial services
[19:14] Education and customer engagement
[21:16] Balancing user experience and friction
[23:38] The future of fraud in financial servicesLearn more on our website: https://www.veriff.com/podcasts/the-evolving-landscape-of-fraud-prevention-in-financial-services.
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A self-confessed law enthusiast, Dmytro Sashchuk, Associate Legal Researcher and Analyst at Veriff, joins us to discuss age verification laws and their impact on businesses. These regulations vary from one region to the next, but they share a common and crucial goal: protecting children and vulnerable groups. Dmytro shares best business practices for compliance, trends and challenges in age verification, and how Veriff is tackling them.
[00:49] Introduction
[03:56] Differences in age verification laws around the world
[11:28] What is the Online Safety Act and how will it impact children?
[17:34] What compliance trends and challenges are businesses facing?
[21:10] Industries affected by age verification regulations
[26:26] Age verification solutions
[28:42] How will the regulatory landscape change in 2024?Learn more on our website: https://www.veriff.com/podcasts/age-verification-around-the-world.
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From local government to the healthcare, Mike Haley has since spearheaded efforts in fraud detection and prevention for over 30 years. In his current role as CEO of Cifas, a not-for-profit focused on fighting fraud and financial crime, Mike aims to foster cross-sector collaboration to confront fraud head-on. In this episode we discuss the role of social engineering in the evolving fraud landscape, how automation is enabling fraud at scale, and the need to reshape the narrative around fraud victims.
[00:50] Mike’s first role and accidental journey to a career in fraud prevention
[02:50] Transitioning to more a strategic role
[06:00] Lord Goldsmith's 2006 review of fraud, a turning point
[07:21] A short-sited closure of the National Fraud Authority has likely cost the UK millions in fraud
[08:11] Bringing an anti-fraud culture to the Ministry of Defense
[09:22] Prevention is better than cure
[11:34] Social engineering
[15:17] The impact of deepfakes on social engineering
[19:22] A smart community working together to stay ahead of fraudsters
[19:54] A new and perfect storm
[21:04] Social engineering and automation
[21:56] An increase in identity fraud
[23:58] Protective Registration, a Cifas solution
[26:05] Collaboration and data sharing
[34:33] Changing the narrative around victims of fraud
[38:25] Mike's predictionsLearn more on our website: https://www.veriff.com/podcasts/the-perfect-storm-data-breaches-and-social-engineering.
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Broadway actor turned talent acquisition expert, Andrew Allen, discusses flexible working and Crossover's distinctive approach to helping skilled workers find their dream job. Remote work has become a major trend in the last decade, bolstered by the Covid-19 pandemic, and Crossover is at the forefront of hiring talent for some of the world's leading digital innovators. As VP of Marketing, Andrew sees firsthand the challenges in verifying global workers' identities and skills and how Veriff has helped address them. We explore the global talent market, trust and inclusivity in remote work, and harnessing AI to enhance the hiring process.
[00:54] Introduction
[02:31] Crossover's unique value proposition
[05:53] A diverse client base
[07:56] The need for IDV in remote hiring
[10:22] Cost of not implementing IDV
[12:09] Integration of Veriff into Crossover's Systems
[13:44] Impact of Veriff on Crossover's business and differentiation in the market
[16:38] Future of remote hiring and global talent pool
[20:04] Challenges and opportunities in fraud prevention
[22:53] Importance of Veriff's document coverage for Crossover
[24:00] Role of AI in Crossover's futureVisit Crossover's website: https://www.crossover.com/.
Discover their bi-weekly Out of Office podcast: https://www.youtube.com/@crossover4work.Learn more on our website: https://www.veriff.com/podcasts/empowering-global-talent-insights-from-a-remote-work-evangelist.
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As the lending and financing industry experiences unprecedented growth, Dana Endicott, Senior Vice President at US lender Vantage Recreational Finance (VRF), shares her insights into the unique challenges faced by her company - from combating fraud to ensuring a seamless customer experience. Discover how VRF leveraged advanced technology, including Veriff's fraud prevention solutions, to thwart identity theft attempts and protect both buyers and sellers in the evolving landscape of financial security. Discover the proactive measures they've taken to educate and collaborate with industry peers to set new fraud prevention standards.
[01:13] Introduction
[02:56] The use case for VRF
[05:24] What business problem did Veriff solve?
[09:09] Why chose to work with an external supplier over dealing with the issues in-house?
[11:24] The user experience
[13:26] Getting internal buy-in and testing a solution internally
[15:08] Having a robust fraud prevention strategy as a USP
[17:31] Being agile in your defences and working with friendly competition
[19:31] The true cost of fraud
[20:52] What we can expect to see from VRF in 2024Learn more on our website: https://www.veriff.com/case-studies/case-studies-veriff-and-vantage-recreational-finance-verifying.
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Currently in beta testing and set for a full launch on February 14, 2024, viida is life is a live video-based speed dating app that aims to make online dating fast, fun, and safe for users. We spoke to co-founders Ashraf Elashiry and Harin Rhandawa about viida's fresh new take on the online dating scene, their vision to create happier humans, and why creating a safe environment for users is a key differentiator for their business.
[01:10] Introduction
[03:37] The concept behind viida is life
[05:05] How it will differ from other dating apps
[09:35] The challenges faced when creating a new dating app
[10:26] Online safety, validation, and efficiency as their USP
[12:27] Future trends in online dating
[15:37] Ashraf’s fears in the run up to their launch
[16:53] Excitement as the app nears launch
[17:46] Harin on taking chances and not living with regrets
[20:10] Embedding safety, trust, and respect in to viida’s culture
[22:42] Safety and verification as a differentiator for viida
[24:04] What users can expectLearn more on our website: https://www.veriff.com/podcasts/trust-as-a-differentiator-in-the-online-dating-world.
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Fellow Estonian tech company eID Easy is an aggregator and provider of secure and easy-to-integrate global digital signature infrastructure for businesses. We chatted to the company’s cofounder Joao Rei about how the electronic signature market has evolved, the challenges it faces as it looks to the future, and why he’s excited about partnering with Veriff to build trust online – by taking safety and security to the next level.
[01:19] Introduction to eID Easy and their partnership with Veriff
[04:19] Significance of integrating digital signatures and identity verification in a single solution
[08:10] Balancing robust compliance with user-friendly onboarding
[11:55] Addressing fraud concerns while acknowledging some fraud is inevitable
[12:48] The key differentiators for the partnership between eID and Veriff
[15:34] The challenges to widespread adoption of identity-based signatures
[19:28] What excites Joao about this partnership
[20:49] The challenges involved in making the partnership successful and why it will take time
[23:39] Concluding thoughtsYou can learn more on our website: veriff.com.
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In the second Veriff Voices episode with our Senior Vice President of Product, Suvrat Joshi, we tackle the thorny topic of AI bias. With more than two decades of product leadership experience at major tech companies including Amazon, Dropbox, Meta, Microsoft, and Yahoo, Suvrat is well versed in how algorithmic bias can affect technological applications. In this conversation, we focused on how Veriff uses reinforcement learning from human feedback (RLHF) to address bias in our systems.
[01:11] The biggest threats and issues resulting from AI bias in general
[02:37] What causes AI bias in the first place
[03:44] Can AI bias ever be beneficial?
[04:34] Is it possible to have an unbiased AI model?
[05:56] Specific issues relating to AI bias in identity verification (IDV)
[07:09] What organizations can do to address AI bias
[08:42] How Veriff identifies and addresses AI bias in its applications
[10:21] How reinforcement learning from human feedback (RLHF) can be used to address bias
[11:22] How RLHF can provide reassurance to customers in relation to the use of AI
[12:18] Some specific use cases for RLHF by sector
[13:08] How RLHF works
[14:41] Can RLHF be used to effectively remove bias?
[15:27] RLHF as a differentiator for Veriff
[17:47] How RLHF enables Veriff to offer a superior product
[18:31] What to expect in terms of developments in generative AI in 2024You can learn more on our website: https://www.veriff.com/podcasts/having-lead-product-development-for-amazon-dropbox.
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Our Senior Vice President of Product Suvrat Joshi’s impressive CV combines a background in coding with an MBA from Berkeley and over 20 years at the coalface working for tech companies of all sizes. We sat down with Suvrat to talk about the challenges and benefits of working across geographies and industries, adapting to the ever-evolving demands of the identity verification space, and ensuring that Veriff’s products are always of the highest possible quality.
[01:11] Introduction
[01:54] Suvrat's reasons for joining Veriff
[03:00] How Suvrat collaborates with a globally dispersed team
[04:09] Varied management styles and their impact on final products
[06:32] Key components of the product development process
[07:51] Determining the success criteria for a product
[09:08] Launch of the Age Estimation product
[10:24] Catering to customer needs across different regions and industries
[12:25] Staying updated on the latest technology and trends
[13:30] The potential impact of generative AI in the verification space
[14:34] Advice for aspiring product managers
[16:18] Similarities in product management across different companies
[17:20] What Suvrat means by the term 'spicy'
[18:45] Highlights of working in various locationsYou can learn more on our website: https://www.veriff.com/podcasts/our-senior-vice-president-of-product-on-how-to-adapt.
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Kathryn Sharpe is Head of Financial Crime Product at Griffin, an API-first UK bank and full-stack banking-as-a-service platform. Griffin was set up to help companies embed financial services into their own products and manage complex infrastructure and compliance requirements, enabling them to focus on their core business. We talked to Kathryn about financial crime, the impact of AI on financial services, and how collaborating with Veriff is helping Griffin deliver for their clients.
[01:21] Introduction
[02:15] What does Griffin do?
[03:12] How Griffin chose to work with Veriff
[04:42] The alignment of values and priorities between Griffin and Veriff
[06:20] The impact of implementing Veriff’s services
[08:11] Regulatory trends
[10:14] The benefits and challenges of making financial services more accessible
[12:28] How Griffin prioritizes customer safety
[14:54] Griffin’s unique perspective on fraud
[15:57] How Griffin responds to fraud
[16:55] How AI will impact fraud and financial crime
[19:54] The right approach to using AI as a fintech
[23:02] The appetite for third-party outsourcing in financial services
[25:42] The current developments at Griffin
[27:09] Preparing to enter a new sectorYou can learn more on our website: https://www.veriff.com/podcasts/griffins-head-of-financial-crime-product-on-the-implications.
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A technology expert with decades of experience, Sathya Gopalakrishnan’s role at Veriff gives him a unique perspective. Our Director of Solutions Engineering collaborates with both internal teams from Sales to IT and with Veriff’s customers, always keeping a clear focus on enhancing our offering. We sat down with Sathya to discuss how Veriff fosters productive relationships with customers, his thoughts on emerging themes in identity verification, and the importance of feedback in creating the best outcomes for our clients.
[01:11] Introduction
[02:04] The importance of customer relationships for solutions engineers
[02:49] How the Solutions team understand customer needs and translate them internally
[04:15] Emerging themes in the identity verification space that are on the minds of customers
[05:36] What customers expect from Veriff
[06:36] What’s on the immediate horizon for identity verification (IDV)
[07:59] The move towards multiple data points for more effective IDV
[08:47] How Veriff works with customers to pursue a holistic approach to IDV
[10:30] Generative AI and its potential impact on IDV
[11:37] How the Solutions team are preparing for changes like generative AI and Web 3.0
[14:05] How customer feedback can be impactful and help enhance Veriff’s services
[15:36] The concept of design thinking
[16:49] How design thinking influences the relationship with the customer
[17:37] Sathya’s book recommendations that are relevant to solutions engineering
[19:32] Sathya’s love of movies and TV showsYou can learn more on our website: https://www.veriff.com/podcasts/at-veriff-we-value-the-highly-productive-relationships.
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At Veriff, we work tirelessly to refine our offering, harnessing innovation to ensure our verification products are accurate, scalable, and fast enough to meet new challenges and capture emerging opportunities. Key to this endeavor is Liisi German, our Senior Product Manager. We sat down with Liisi to discuss how her career has developed, what makes a successful product team, and why it’s important to unlock the potential of both people and AI in identity verification.
[00:17] Introduction
[01:05] Liisi's inspiration to pursue a career in product
[02:32] Team collaboration to ensure successful product launches
[03:57] How data and analytics are used to make better decisions about product development
[05:29] The key to an effective strategy for designing and launching products
[06:47] The evolution of Liisi's management style
[10:24] Balancing requests from customers with business priorities
[12:10] Leveraging customer input for optimal solutions
[13:49] What does success look like in a product team
[17:45] Bias in automated systems
[20:27] How Veriff is addressing potential bias in its technology
[22:57] The growing importance of AI in identity verification
[24:50] Why humans will continue to play a crucial roleYou can learn more on our website: https://www.veriff.com/podcasts/why-both-ai-and-humans-are-vital-to-veriffs-mission.
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As our Senior Vice President of Engineering, Hubert Behaghel brings years of experience at Amazon, Marks & Spencer, and Sky to his crucial role at the intersection of business and technology. He talked to us about helping the engineering community find its voice, as well as wanting to tackle what he calls the ‘identity crisis online’. We also discussed the role of engineering in developing Veriff’s products in collaboration with other teams, and how AI and machine-learning technology will impact engineering.
[00:16] Introduction
[03:12] The business problem that Veriff solves
[04:59] The ‘identity crisis’ online
[07:53] How companies can address this identity crisis
[11:30] Giving engineering more of a voice in the tech space
[15:00] The process of engineering a new Veriff product
[16:48] The importance of empowering a team
[18:12] Collaborating with other teams within Veriff
[20:40] Keeping up with market developments in identity verification
[23:24] The risks and opportunities AI and machine learning offer
[27:48] Hubert considers how living in different cultures has affected his outlookYou can learn more on our website: https://www.veriff.com/podcasts/hubert-behaghel-on-the-vital-role-of-engineering-at-veriff.
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Taras Boyko is Veriff’s Documents Product Manager and something of an authority on the huge range of IDs in use globally. In our latest Veriff Voices podcast he discusses identity documents, the challenges it can create within the identity verification process, and his team’s mission to make verification easy no matter where you live. He also explains how his background in the highly theoretical world of semiotics serves him well in the far more practical environment of identity verification.
[00:18] Introduction
[01:59] What are semiotics?
[03:52] Why Taras moved to Estonia
[05:03] The link between semiotics and digital identity
[06:26] The importance of documents for a person’s identity
[08:19] The issues with identity documents
[10:02] Use cases for identity documents
[12:13] How many ID document types exist globally and what affects their validity for identity verification
[14:59] The challenge of document versions and expiration
[17:05] The kinds of documents that cause the most problems
[19:49] Three ways to make the identity verification process easier for peopleYou can learn more on our website: https://www.veriff.com/blog/veriff-voice-taras.
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As Head of Regulatory, Aleksander Tsuiman spearheads Veriff’s privacy, data protection and product counselling functions. An experienced legal counsel with a passion for tech, he ensures Veriff is equipped both to meet its regulatory obligations and to safeguard its customers and users, now and in the future. In our latest Veriff Voices podcast he offers his insight into how regulation shapes identity verification and what that means for companies operating in the online world.
[01:11] Ensuring accountability around compliance within Veriff
[04:53] The three key aspects of the regulatory challenges businesses face around identity verification today
[06:34] Centralized identity and the EU’s EIDAS law
[07:25] The UK’s trust services framework
[08:03] Regulatory challenges
[09:10] The technological challenge and issues around AI
[11:28] The role Veriff is taking in helping regulators keep up with the pace of change in tech
[12:21] Getting the right level of regulation
[15:28] Why automation is the future of identification
[17:24] Keeping on top of what regulation is changing, when and where
[19:00] Advice to other companies operating in the digital world on how to manage their regulatory obligations
[23:25] Working with other departments to ensure compliance
[26:16] Key learnings from Aleksander's role as Head of Regulatory
[31:40] Getting the best out of your teamYou can learn more on our website: https://www.veriff.com/podcasts/advice-tech-law and watch this episode on our YouTube channel: https://youtu.be/CVsdX4vcWEg.
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As Veriff’s Co-Founder and Chief Product Officer, Janer Gorohhov acts as a key link between the company’s origins and its future. A self-confessed introvert who has learned to live in the spotlight, Janer is equally committed to Veriff’s products, its customers and its people. In our latest Veriff Voices podcast he predicts the advent of “IDV 2.0”, offers advice to aspiring entrepreneurs, and explains why founders need to grow with their companies.
[00:55] Summer Week 2023
[03:50] Spending more time with customers in the second half of 2023
[05:40] The evolution of identity verification
[08:19] Veriff’s role within the IDV industry
[09:33] What Janer means by ‘Identity 2.0’
[10:18] How customer feedback informs product development
[11:52] Favorite use cases
[15:08] Key principles for leading a team
[16:51] Janer’s love of computing
[17:50] The importance of family and exercise when dealing with stress
[18:33] Innovative companies in their sectors
[20:27] Personal and professional growth
[24:04] Advice for aspiring entrepreneurs
[25:47] What we mean by creating a safer online world
[26:23] We’re building trust from the first hello by…You can learn more on our website: https://www.veriff.com/podcasts/insights-veriffs-cofounder and watch this episode on our YouTube channel: https://youtu.be/FvmMRhyNxNo.
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Sue Schneider is Community Director and VP Growth & Strategy, Americas at Sports Betting Community (SBC). Having been involved in the internet gaming industry since the 1990s, Sue’s wealth of experience and expertise make her a strong candidate for the title of industry legend. In our latest Veriff Voices podcast, she discusses how the online gaming industry has evolved and the issues it still faces, as well as her second life as a self-confessed ‘disaster junkie’.
[00:16] Introduction
[01:49] How Sue got into the gaming industry
[02:44] The early days of the online gaming industry in the US and beyond
[04:37] The evolution of the industry in the US since the 1990s
[07:09] Negative perceptions
[09:34] Taking an international approach
[10:12] Advertising as the biggest issue the industry needs to address
[15:06] Events and what makes them successful
[16:42] How the pandemic affected gaming
[17:46] Diversity in the online gaming industry
[21:24] Sue's volunteering work in disaster relief
[24:17] The importance of building trust in ensuring a sustainable future for gaming
[26:32] Building out i-gaming as the next big step for the online gaming industry in the US [29:08] The potential industry growth in Latin America and AsiaYou can learn more on our website: https://www.veriff.com/podcasts/three-key-trends-driving-the-future-of-online-gaming and watch this episode on our YouTube channel: https://youtu.be/DsNFjockQC0.
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Munna Poddar is the Senior Product Manager for Veriff’s Fraud Prevention team. Having worked for PwC, Deloitte, and Microsoft, Munna brings over a decade of experience in designing, engineering, and implementing data driven solutions to address risk mitigation and fraud prevention at Veriff. In our latest podcast, he talks about his passion for creating a safe and accessible online environment for all, as well as his love of travel, and his French Bulldog.
[00:15] Introduction
[01:40] Munna's passion for travel and professional background
[03:14] Key skills for his role
[05:24] The evolution of fraud
[06:15] The difference in fraud across different regions
[07:21] Trends in online fraud
[10:01] The impact of fraud for different clients and taking a collaborative approach
[11:30] The impact on the most vulnerable groups in society
[12:47] Ensuring accessibility and minimizing the impact on the user experience
[14:45] Munna's approach to leadership
[17:00] The reasons he chose to join Veriff
[18:55] Munna's love for dogs
[19:49] “Veriff offers trust from the first hello because...”
You can learn more on our website: https://www.veriff.com/podcasts/building-trust-and-accessibility-with-effective-fraud and watch this episode on our YouTube channel: https://youtu.be/o-HMzZDAHO4. - Visa fler
