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In today's episode of Unfiltered, we dive into our 2025 predictions for the online business world and beyond. We're dishing on some things we expect to see more of, like: client experience, the evolution of digital courses, and the rise of hyper-specific and personalized business strategies. Plus some things we're ready to say goodbye to, like: hustle culture, arbitrary measures of success, and businesses who don't actually follow through on their brand values.
Highlights:
(00:00:00 - 00:04:06) Introduction
(00:04:07 - 00:12:15) How client & customer experience is going to continue to set businesses apart
(00:12:16 - 00:18:30) A shift toward more sustainability and less hustle
(00:18:31 - 00:26:10) Our predictions for the digital course and education space
(00:26:11 - 00:35:50) How consumers are holding brands to higher standards (and what that means for brands)
(00:35:51 - 00:44:00) Our thoughts on influencer culture and the role that it will play in 2025
We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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In this end-of-year reflection episode of Unfiltered we take a deep dive into our biggest lessons, breakthroughs, and moments of growth from 2024. We're sharing the ways this year challenged us to step into our most aligned businesses—whether it was saying no to unaligned clients or letting go of outdated narratives about success.
Stick around for part 2 of this episode where we share our predictions for 2025 and the online space!
Episode Highlights:
(00:00 - 03:22) Introduction
(03:23 - 08:14) How saying "yes" to the right clients or "yes" to the wrong clients shaped our year
(08:15 - 12:47) The balance between business growth and personal growth
(12:48 - 18:09) The lessons we've learned about making space for more fun and creativity in our businesses
(18:10 - 28:32) Creating an identity outside of 'entrepreneur' and practicing self-trust and acceptance
(28:33 - 34:15) Debunking the "secret sauce" myth
(34:16 - End) The importance of taking a holistic approach to personal development
We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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Saknas det avsnitt?
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We've all heard the advice that saying 'no' to unaligned clients makes space for 'f*ck yes' clients to follow, but it's not always as simple as just saying the word.
What about when you have no proof? What about when you really need the money? What about when you know you want to say 'no', but you keep end up saying 'yes' anyway?
In this episode, we're taking a deep dive into all the behind-the-scenes work we've had to do to be able to say 'no' to unaligned clients and how hard it can actually be.
Highlights:
(00:00—03:28) Introduction
(03:28—12:04) Scarcity mindset and the mindset shifts we've had to make
(12:04—14:40) How your stress response and ability to regulate can play a role in your ability to say 'no'
(14:40—23:51) The importance of pairing mindset work with taking action and the ripple effect it can have on your life and business
(23:51—31:22) Our relationship with trust (and how freaking difficult it can be sometimes)
(31:22—39:46) How leaning on your friends and tools (like Human Design) can help make it easier to say 'no'
(39:46—46:29) The lessons we've learned from saying 'yes' to unaligned clients
We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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Digital nomading gets a whole lot of hype, but you ever been curious about what it’s actually like to run an online business and bounce around?
Buckle up, buttercup, because in today’s episode of Unfiltered, we’re sharing about out experiences as digital nomads (all of us are currently nomading it up!). From navigating new grocery stores to adjusting work schedules in new timezones to learning how to be wayyyyyy more flexible with our routines, we’ve experienced a whole lot of ups and downs.
And we’d love to share them with you in this hella unfiltered conversation.
Highlights:
(02:04—10:26) Some big mistakes and lessons learned at the beginning of our adventures
(11:02—16:22) Unexpected battles with different Airbnbs
(16:22—19:58) How digital nomading has totally changed our spending and buying habits
(19:58—26:52) Struggles with living solo, feeling lonely, and finding ways to create community
(29:10—37:06)How traveling and working impacts burnout and creativity
(37:10—39:31) The importance of treating it like “real” life and not a vacation
(39:31—49:47) Ways living abroad/different cultures changes your day-to-day schedule
We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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Thinking about hiring your first team member? Wondering what stuff you should have together before you start the hiring process? Or what to do once you’re ready to onboard them? We got you.
In today’s episode of Unfiltered, we’re sharing everything we’ve learned about hiring AND onboarding new team members from figuring out how to hire someone for a specific role to the job application and interview process to some of the mistakes we made with onboarding, we’re blabbing about it all.
Highlights:
[00:43 - 03:10] Our experiences with our first-ever hires
[03:15 - 06:45] How to define the role and figure out the specifics of what you want support with
[07:00 - 10:30] A few ridiculously helpful tips for the onboarding process
[10:45 - 16:15] Best practices for dishing out feedback/constructive criticism
[16:30 - End] Common mistakes to avoid
Resources:
Who Not How by Dan Sullivan
Fran's Notion Project Management Template ($17 USD)
We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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We talk a lottttt about our feelings… and analyze them… and explain them, but how much do we actually FEEL them?
In today’s episode of Unfiltered, we’re getting hella vulnerable about how we’ve all been working on actually feeling our damn feelings. From the hard confrontations we’ve had to have with ourselves and parts we’re not proud of to the BS of wanting to hide until you’re perfect to the things we do to move through hard feelings, this conversation involves a few tears and is most definitely, unfiltered as heck.
Highlights
00:55—04:20: What the frickety frack emotional regulation is
04:27—13:31: How unprocessed emotions can manifest as anxiety
13:31—33:31: The importance of getting into your body and out of your head
33:31—42:47: Why entrepreneurship actually works really dang well with feelings your feelings
43:44—53:05: Things we catch ourselves doing to avoid feeling our feelings
53:16—59:41: Trusting in the timing of why certain feelings come up at certain points
59:41—01:05:06: Why trying to shed your past self can do more damage than good
01:05:06—01:10:21: The challenge of showing the world your messy middle self and why it’s the best thing you can do
1:11:00—01:21:27: Different tools we use to move stuck emotions through our bodies
Han’s favs:
To Be Magnetic’s Pathway (use code HANNAH2880 for 15% off!) Somatic movement IG reel 1 Somatic movement IG reel 2 Somatic movement IG reel 3 Somatic movement IG reel 4 Release emotion with sound IG reelFran’s faves:
@claire.ollila for breathwork (free & paid resources) Clarity Lab - Claire’s virtual breathwork membership w/ access to an on-demand video library: 7 day free trial! @taylaurenco for breathwork and somatic work (free & paid resources)We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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In today’s episode of Unfiltered, we’re pulling back the curtain on alllllllll the things we’re currently questioning.
From our biz battles with posting consistently to redefining what a good work-life balance is when your personal world is messy to letting the “bare minimum” be good enough, we’re dishing on letting go of rigid expectations, shedding the “shoulds,” and questioning what rules (if any) we have to follow in the first place.
We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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Sending roses to customers after their pets have passed, hilarious and creative marketing campaigns (like turning love letters from exes into TP), and personal emails from founders are all examples in today’s discussion of brands that are doing a really freaking great job.
From product-based businesses to fav restaurant chains to software companies, we’re chatting about some of our most beloved brands and all the clever things to adore about them.
Highlights
02:20—10:15: A toilet paper company that’s hilarious (and has a cool mission)
10:15—23:00: A few brands that pack some serious personality, relatability, and human connection into their marketing
23:00—37:02: Brands that don’t just SAY they care about their audience, but go above and beyond to show it
37:02—45:03: Brands whose posts on social media you seriously don’t want to miss
45:03—49:56: A brand with a hysterical automated chatbot
If you liked this episode, check out our previous one where we talk about 5 Marketing Mishaps That Shocked Us.
We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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Fearing that you’ll never making another penny from your business again, feeling like all 25 things on your to-do list are priority #1, worrying about why others aren’t taking you seriously… all of those challenges boil down to mindset—and are ones we’ve personally struggled with.
In today’s episode of Unfiltered, we’re continuing our mini series on Tough Sh*t in Biz, chatting about the biggest mindset shifts we’ve had in the last year that seriously rocked our worlds and allowed us to let go of beliefs that were holding us back.
Highlights
06:15—17:02: What even is mindset and how your mindset can get so stuck
17:02—20:05: How scarcity mindset shows up in the world, beyond business
20:24—35:30: The pain in the ass that is comparisonitis and imposter syndrome
35:30—38:54: A big belief we had to let go of that we all held onto for a long time
38:54—45:39: The importance of prioritizing (and not treating everything as #1)
45:39—47:02: Why considering business to be business is actually helpful
47:02—57:43: The value of understanding everything stems from you (and why that’s good!)
If you liked this episode, check out our other mindset-related episode; There’s No Such Thing as Business Without Mindset Work: on Spotify and on Apple.
Our Favorite Mindset Resources
Alethea:
Joe Dispenza for meditations You’re a Badass at Making Money (book) for starting to work through limiting money beliefs Manifestation Babe Academy (if you’re looking to go all in on mindset work!)Fran:
Hypnotherapy for rewiring my subconscious beliefs - @itsaddisonbowen is my go-to for this Breathwork for learning how to regulate my nervous system, especially during a stress response, to support my body through mindset shifts - @claire.ollila is my go-to for thisHan:
The Pathway Membership from To Be Magnetic - a $30/mo membership that helps you identify and free yourself from negative beliefs and subconscious blocks using a process that’s rooted in neuroscience. (Use code HANNAH2880 for 15% off)We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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In today’s episode of Unfiltered, we’re diving into a juicy question asked by you! And that question is…
At the beginning of business, do you offer services people are asking for but you don’t love to increase cash flow? Or stick to what you really enjoy and wait for the right people to come along?
We’re dishing all of our thoughts on the potential “consequences” of saying f it and taking on projects you don’t love, when prioritizing cash flow over aligned projects makes sense, and how the answer to this question differs for those in the beginning of their biz vs. further along.
Highlights:
02:23: The #1 thing to consider before choosing to say yes to projects you don’t love
03:55: How to not screw yourself over if you are in a position of needing to bring in cash flow ASAP
04:50: The most important “consequences” to consider if you’re thinking about saying yes just to bring in more mula
12:37: Knowing when it’s time to move from experimenting into focusing in on what you want
14:11: The benefits of figuring out your signature sauce
16:19: A loving reminder
We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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Is burnout really a “right of passage” for business owners? Is resting the “cure” for burnout? How do you recognize the signs that you’re headed toward burnout? As (self-proclaimed) burnout experts, we’re kicking off a fun new mini-series by dishing all about our experiences with burnout, what burnout is really trying to tell you, how to navigate burnout & more.
Timestamp Breakdown:
2:38—10:46: Our experiences with burnout and a unique perspective on what burnout could truly be a sign of
10:49—20:01: Red flags to look for that might signal burnout is coming, potential causes for burnout, and why resting isn’t a “cure” for burnout
20:01—37:05: Preventing burnout, the importance of prioritizing YOU and how to step away from your work without feeling like it’s always in the back of your mind
37:05—40:40: Navigating burnout due to things in your personal life vs your business and how this looks different
40:40—48:00: The importance of appreciating the journey that you’re on and not always pushing yourself to be at the destination
48:00—51:38: How saying “no” to things is a preventative for burnout
We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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We’re baaack! After taking July off, we’re celebrating Unfiltered’s 1 year birth-iversary with this recap episode. We’re reminiscing on where we (and our businesses) were this time last year, how much has changed since, and what we’re excited for in the next year!
Timestamp Breakdown:
00:29—11:38: What we’ve been up to during the past mont + why we decided to take a month off from recording episodes
11:38—18:51: A look back on what our lives & businesses looked like a year ago when we first launched Unfilitered
18:51—33:30: Our biggest lessons learned during out first year of the podcast, what surprised us the most, and what our top performing episodes were
Have you listened to our most popular episodes?
No. 1. Episode 3—12 Biz Investments We’re So Glad We Made Listen on Spotify or Apple Podcasts!
No. 2: Episode 2—What’s the Deal With all the Mean Girl Marketing? Listen on Spotify or Apple Podcasts!
No. 3: Episode 16—Imposter Syndrome or Unqualified? Where’s the H*cking Line? Listen on Spotify or Apple Podcasts!
Shoutout to our friend and favorite podcast manager, Jace Apollo Creative! If Fran ever burns out from podcast editing, he’ll be the first person we call. Give him a follow on IG!
We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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“I can’t believe they said that” Instagram posts, marketing campaigns that pissed of A LOT of people, BS apologies, and more—that’s what we’re chatting about in today’s episode of Unfiltered.
In this super open convo about some recent marketing mishaps we’ve witnessed from brands like Copyhackers, Bumble, Youthforia, and more, we’re discussing what these missteps show us consumers are fed up with, the best ways to handle public apologies, and some things we consider… pretty dang unforgivable.
Grab a glass of milk because this one’s extra spicy.
Highlights:
3:00—17:19: The Copyhackers post that enraged the internet (and the surprisingly unpleasant way that Copyhackers handled all the angry IG comments) 17:19—35:50: What Bumble did right and what Bumble didn’t get so right in their latest marketing campaign that also enraged the internet 35:50—45:20: The beauty company that had all of TikTok talking (and not in a good way) because of one product they recently put out 45:20—50:00: The importance of being honest when marketing products and a very popular beverage biz that recently found itself in hot water for not being so honest 50:00—59:39: Why Kelloggs’ recent ad was giving off “let them eat cereal” vibes and what we can learn about the balance between hopping on current issues vs. being insensitive to people’s current strugglesWe’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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In this episode of Unfiltered, we’re sharing our all-time-fav books (so far). Everything from nonfiction books in the business and self development genres to fantasy and thriller fiction genres!
Have any recs that you think we’d like? Message us on IG! Here are the ones we mentioned:
Nonfiction Books:
“Permission to Put Yourself First” by Nancy Levin “The Dark Side of the Light Chasers” by Debbie Ford “The Cult of the Customer“ by Shep Hyken “Building a StoryBrand” by Donald Miller “Obsessed: Building a Brand People Love from Day One” by Emily Hayward “You are a Badass at Making Money” by Jen Sincero “Everybody Writes” by Ann Handley “The Storyteller’s Secret” by Carmine Gallo “10x Is Easier Than 2x” by Benjamin Hardy and Dan Sullivan “Tools of Titans” by Tim Ferriss “Untamed” by Glennon Doyle “Becoming Supernatural” by Joe DispenzaFiction Books:
“Powerless” by Lauren Roberts “Kingdom of the Wicked” by Kerri Maniscalco (3 Book Series) “Starling House” by Alix E. Harrow “Between Shades of Gray” by Ruta Sepetys “The House Across the Lake” by Riley Sager “The Silent Patient” by Alex Michaelides “100 Years of Solitude” by Gabriel García Márquez “House of the Spirits” by Isabel Allende “A Prayer for Owen Meany” by John Irving “The Amazing Adventures of Kavalier and Clay” by Michael ChabonWant a free book? You can use Fran’s or Alethea’s Thriftbooks link and when you spend $30, you’ll get credit for a free book!
We’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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If you could go back to the beginning of your biz, knowing everything you know now, what would you definitely do the same and what would you change?
In today’s episode of Unfiltered, we’re answering exactly that. From the #1 thing we all agree took us too long to figure out to the things we’re so thankful we did in the beginning, we’re spilling about the exact things we would and wouldn’t change if we were to start our businesses all over again.
Highlights:
10:31—24:27: Our thoughts on transitioning into running your own business versus going all in right off the bat 24:27—33:11: The #1 thing that took all of us some serious time and money to realize was total BS 33:11—36:57: What we learned about having multiple offers vs. just a few 36:57—39:53: Brand strategy (and when the hell would actually be the best time to invest in it) 39:53—51:01: The different marketing platforms we love (and the ones we wish we hadn’t wasted time on) 53:12— 58:56: A few ways we regret having spent our money as well as a few of the things we wish we had invested in at the beginning 58:56—1:01:45: The different ways we wish we had approached creating packages and timelines 1:01:45—1:06:25: The importance of prioritizing community-building and biz friendshipsWe’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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We’ve it, you’ve seen it, and a whole lot of the online space seems to be full of it… and that’s people talking about viral strategies and hitting huge income months, but behind closed doors? Everything isn’t always as it appears.
In today’s episode of Unfiltered, we’re talking about the myth of overnight success, why chasing huge money goals can bite you in the ass, some of the BS we’ve noticed when it comes to income transparency, and the things we actually focus on and prioritize to build our own businesses sustainably.
It’s a doozy of a discussion so buckle up and let’s dive in.
Highlights:
2:11—17:29: Why going viral isn’t a metric to aim for and how it gets used as a scam strategy 17:29—24:17: The myth of overnight success and why it’s important to create your own definition of success 24:17—28:00: How to take a step back and pay attention to who you’re comparing yourself to 28:00—34:31: The danger of popular traps that flash big numbers (like 20k days, 100k months, etc.) 34:31—42:52: A summary of all the things we pay attention to to build our businesses sustainablyWe’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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If there’s one thing every entrepreneur is guaranteed to go through it’s a pivot. Whether that’s a pivot into a new niche, a pivot away from an offering, or a pivot of your whole-ass business, pivoting is a big part of building a business.
In today’s episode of Unfiltered, we’re dishing on all of the pivots we’ve made, the fears we’ve faced around changing up the stuff we’ve come to be known for, when the desire to shake sh*t up is something you should listen to and when it’s something to ignore, and so much more.
It’s juicy. And hopefully, helpful. And as always, totally unfiltered.
Highlights:
4:16—11:33: All the title changes our IG bios have undergone 11:43—15:21: The importance of being cringey 15:21—27:15: The “taboo” feeling of pivoting and the way we’ve reframed it 27:23—30:52: Why listening to your desire to pivot is important (and when it can be harmful) 32:07—41:34 The #1 thing that makes it possible to pivot without having to leave everything behindBrand Strategy Resources:
Brand Foundation Self-Discovery by State of Sage Clarity Era: Unlocked, A Free Training by PDA StudioWe’d love to connect with you! You can join our broadcast channel and connect with us on Instagram: Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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All aboard the struggle bus because in today’s episode of Unfiltered we’re sharing all the things we’re currently struggling with. Not the lessons we’ve learned. Or how we’ve made it to the other side. But just the fears we’re facing in real-time and the challenges we’re working with.
It’s hella vulnerable, hopefully relatable, and definitely a reminder that things are messier behind the scenes than they might appear to the world.
(Anti) Highlights:
6:00—19:44 - The battles of balancing social media (marketing on it, unplugging from it, you name it) 19:44—26:20 - Creating a flexible schedule vs. the reality of actually having a flexible schedule 26:20—33:51 - Questioning what success even looks like to us and all the ways that has changed 33:51—40:00 - Scarcity mindset. Period. 40:00—44:46 - A real-time revelation about “bad” investments 44:46—End - The BS behind believing in a “secret formula”Don't forget to connect with us on Instagram! Find Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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If you’re someone who sells using the internet, you’re gonna love today’s episode of Unfiltered becauseeee we’re diving into all of our honest thoughts about the online space AND where we think it’s headed.
(Shout out to @groovysocial for this gem of a question.)
From the things we’ve already seen changing since we started our businesses to the shifts we’re predicting for the future of marketing in the online space, we’re spilling all of our unfiltered thoughts.
Highlights:
1:38—9:21 - How people are approaching investing in a totally new way 9:21—21:00 - The marketing tactics that seem to have stopped working 21:00—33:14 - New ways successful brands are putting themselves out there 33:14—49:32 - The kind of content people are shiftiting away from and towards 49:32—51:00 - The emphasis we’ve noticed that biz owners are putting on sustainablity 51:00—58:11 - Why brand strategy (and client experience) are more important than ever beforeResources/People Mentioned:
10x is Easier Than 2x
Max (@bymaximuehue)
Nicole (@groovysocial)Marketing/Sales Psych Books:
Building a Storybrand
Hooked
ObsessedDon't forget to connect with us on Instagram! Find Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
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Chances are, if you’re a biz owner, you’ve heard a thing or two about client experience. But… what the heck even is it? AND, how do you deliver a good experience to your clients?
Buckle up buttercup because on today’s episode of Unfiltered, we’re diving into a juicy conversation about everything we’ve learned about client experience (mostly from Fran, whose literal job title is client experience architect). From the misconceptions we had when we were just getting started to the big mistakes we’ve made to the fun ways we’ve sprinkled in our own personal touches, this episode is dishing on everything there is to know about client experience.
Highlights:
3:03—16:59 - Defining what client experience even is and the thing you’ll want to know before creating yours
16:59—26:33 - Common misconceptions and ways our perspectives on client experience have shifted since starting our businesses
26:33—30:28 - When’s the right time to prioritize client experience (and what’s actually worth investing in when you’re just getting started)
30:28—35:15 - The importance of outlining your processes (and what that even means)
35:15—51:41 - How and why to have good-ass communication with clients and the fun personal touches you can add to make communication your own
51:41—54:48 - The pros and cons to templatized emails
54:48—1:03:07 - Looks vs. experience and whether or not to focus on branded touch points
1:03:07—1:14:00 - How automations have changed our lives, saved our sanity, and made us millionaires (Jk… mostly)Don't forget to connect with us on Instagram! Find Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!
- Visa fler
