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In this Tyler Tech Podcast episode, Judge Vanessa Heinold and Municipal Court Administrator Tiffany Totah of the city of Victoria, Texas, share how their municipal court expanded community access to the courts by rethinking how and where court services are delivered. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Victoria’s Tyler Excellence Award-winning approach to improving access, compliance, and trust.
Like many courts, Victoria faced challenges with missed appearances, unresolved cases, and warrants that created real‑world barriers for residents — from lost wages and transportation issues to perceived barriers like unfamiliar or intimidating court settings and limited digital access. Traditional court hours and settings made it difficult for people to engage with the system, even when they wanted to resolve their cases.
Judge Heinold and Tiffany Totah explain how the court addressed these issues by asking a simple but powerful question: What are the barriers to coming to court? Their answer led to flexible, community‑centered solutions such as evening dockets, open dockets, and outreach court sessions held in familiar locations like libraries and food kitchens — meeting people where they are and creating more approachable paths to resolution.
The episode also explores the technology and operational foundations that made this model possible, enabling residents to resolve cases in a single interaction without returning to court for paperwork or payments. Together, they reflect on the results — thousands of cases resolved, warrants recalled, stronger community partnerships, and a cultural shift toward empathy and problem‑solving — offering practical insights for courts looking to expand access to justice through more flexible, community‑focused service delivery.
This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services.
2026 State CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into ProgressAnd learn more about the topics discussed in this episode with these resources:
Download: NASCIO 2026 State CIO Top 10 Priorities Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Download:Building a Resilient Government Read:Texas Court Models Justice Around People, Resolves More Cases Read:How Digital Services Shape Public Trust in Local GovernmentListen to other episodes of the podcast.
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In this Tyler Tech Podcast episode, Kemarr Brown, deputy city manager for the city of Homestead, Florida, discusses how the city transformed service delivery to better support residents and businesses amid rapid growth. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Homestead’s modernization journey — an effort recognized with a Tyler Excellence Award for its impact and results.
Like many local governments, Homestead faced challenges stemming from fragmented systems, manual processes, and limited visibility across departments. Permitting applications required in-person submissions or manual emails, code compliance officers spent significant time creating cases instead of working in the field, and online payments were unavailable for most services. These inefficiencies slowed service delivery and made it harder for the city to respond to rising demand.
Kemarr shares how Homestead addressed these challenges by implementing a unified, enterprise-wide digital platform, including Tyler’s Enterprise Permitting & Licensing and integrated payments solutions. By replacing disconnected systems with a single source of truth, the city created 24/7 digital access, real-time workflow visibility, and greater transparency for both staff and the community. Leaders can now track permitting timelines, identify bottlenecks, and use data — not intuition — to guide decisions and target limited resources where they matter most.
The conversation also explores the leadership and change-management side of digital transformation. Kemarr emphasizes the importance of executive alignment, clearly defining a “north star,” auditing existing processes before implementing new technology, and partnering closely with staff to design workflows that support compliance while making it easier to do business with the city.
This episode offers practical insights for city and county leaders looking to modernize service delivery, improve transparency, and scale for future growth. It reinforces how a strong digital foundation can help governments operate more efficiently while building trust with the communities they serve — advancing Tyler’s mission to help people, places, and communities thrive.
This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services.
2026 State CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into ProgressAnd learn more about the topics discussed in this episode with these resources:
Download: NASCIO 2026 State CIO Top 10 Priorities Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Download:Building a Resilient Government Read:How Digital Services Shape Public Trust in Local GovernmentListen to other episodes of the podcast.
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Saknas det avsnitt?
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In this episode of the Tyler Tech Podcast, Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer, dive into how state agencies are translating the 2026 NACIO State CIO Priorities into action, with a focus on efficiency, modernization, and AI.
Drawing on insights from CIOs across all 50 states and U.S. territories, Liz and Russell explore how technology is being used to reduce administrative burdens, streamline workflows, and empower public sector teams. They discuss how AI, cloud platforms, and integrated systems are helping agencies work smarter, deliver faster results, and enhance resident and business experiences — all while maintaining security, transparency, and public trust.
The conversation highlights real-world examples of how modernization initiatives — from automating manual processes to building stronger data foundations — create measurable impact, improve staff capacity, and support better decision-making. Liz and Russell also address the importance of human-centered design, workforce engagement, and data-driven insights in successfully implementing new technologies.
This episode provides a practical look at how state technology leaders are using AI and modern tech to drive efficiency, improve outcomes, and meet the evolving needs of residents and businesses. It offers actionable insights for CIOs, technology leaders, and anyone interested in how thoughtful technology adoption is transforming government services.
This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services.
CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into ProgressAnd learn more about the topics discussed in this episode with these resources:
Download: 2026 State CIO Top 10 Priorities Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Read: AI at Enterprise Scale: Simplifying State Services Today Read: How Digital Services Shape Public Trust in Local Government Read: When Budget Pressure Forces Leaders to Change TacticsListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer, share insights from the 2026 NASCIO State CIO Priorities report and explore the trends shaping technology across state government.
Drawing on perspectives from CIOs in all 50 states and U.S. territories, Liz and Russell discuss how priorities are evolving, with modernization, accessibility, and AI rising to the top alongside longstanding concerns like cybersecurity and budget management. They explain how these priorities reflect the dual focus of state technology leaders: balancing innovation and efficiency with risk management and security, all while delivering better outcomes for residents.
The conversation highlights the challenges that aging systems, fragmented workflows, and legislative changes create for agencies, and how modernization initiatives—from cloud adoption to more flexible, integrated platforms—can reduce administrative burdens, improve citizen experiences, and empower teams to work more effectively. Liz and Russell also explore how engaging employees and stakeholders early in the modernization journey can accelerate adoption and drive meaningful change.
This episode offers a practical look at the trends and priorities guiding state technology in 2026, providing insights for CIOs, technology leaders, and anyone interested in how modernization, innovation, and strategic planning are shaping government services. It underscores Tyler’s commitment to helping states deliver secure, efficient, and modern solutions that meet the needs of their communities.
This episode also highlights National Cities, Towns & Villages Month, celebrated each May to honor the unique spirit and vibrancy of communities across the country. It’s a time to recognize local leaders, showcase the people and places that make your city, town, or village extraordinary, and celebrate the unity and diversity that bring communities together. From issuing proclamations and sharing love letters to creating short videos and posting on your municipality’s social channels, there are many ways to participate and shine a spotlight on what makes your community special.
Learn More: National Cities, Towns & Villages MonthAnd learn more about the topics discussed in this episode with these resources:
CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress Download: 2026 State CIO Top 10 Priorities Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Read: AI at Enterprise Scale: Simplifying State Services Today Read: How Digital Services Shape Public Trust in Local Government Read: When Budget Pressure Forces Leaders to Change TacticsListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Hollie Poole, accounts payable specialist for Pickens County, Georgia, shares how a small but highly collaborative county modernized its financial operations by moving from disconnected systems to a unified, cloud-based ERP platform.
Serving a community of roughly 35,000 residents just north of Atlanta, Pickens County faced challenges common to many local governments — fragmented systems, limited visibility into financial data, and manual processes that slowed collaboration between departments. Hollie explains how adopting a modern ERP platform created a shared source of truth across the organization, giving departments real-time access to financial information while improving transparency and decision-making.
The conversation explores how cloud technology, automation, and AI-powered invoice capture have transformed accounts payable workflows, reducing manual data entry and making it easier to track approvals, manage invoices, and maintain a clear audit trail. Hollie also shares how automation and scheduled reporting have empowered departments to monitor budgets, track outstanding purchase orders, and address issues proactively instead of waiting for monthly reports.
Drawing on Pickens County’s experience, Hollie reflects on the importance of building organizational buy-in during technology transitions, emphasizing that modernization succeeds when teams understand the purpose behind the change and share a common vision for improvement.
This episode offers a practical look at how counties of any size can use cloud technology, automation, and AI to streamline financial operations, strengthen transparency, and create a more connected and efficient government — reinforcing Tyler’s mission to help communities operate more effectively.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las Vegas Read: Let’s Empower, Collaborate, and Imagine at Connect 2026!And learn more about the topics discussed in this episode with these resources:
Watch: Automation Speeds Up County’s Invoice Processing Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Read: TEA Winner: Boosting Efficiency With AP Automation Read: Boosting Resilience: The Technology Strategy of 3 Counties Read: Excellence 2025: Performance & Innovation Solutions Read: How Digital Services Shape Public Trust in Local Government Read: ERP Partnership That Delivers ResultsListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, John Warren, county clerk for Dallas County, Texas, shares how his office has modernized court operations at scale — moving from paper-based workflows to a digital, data-driven environment powered by automation and AI.
Drawing on more than three decades in the court system, John reflects on the cultural and operational challenges of change, from earning staff buy-in to redesigning processes that were built for a paper world. He explains how digitization has expanded access to records, strengthened disaster recovery, and enabled staff to work more efficiently without compromising accuracy or accountability.
The conversation explores how AI-assisted document processing, analytics, and online public access are helping the clerk’s office manage growing caseloads, reduce backlogs, and improve the experience for judges, attorneys, and residents alike. John also shares practical advice for other government leaders, emphasizing the importance of learning from peers, focusing on outcomes, and treating modernization as a continuous journey rather than a one-time project.
This episode offers a real-world look at how thoughtful adoption of technology can reduce friction, support employees, and create more resilient public sector operations — reinforcing Tyler’s mission to help communities operate more effectively.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las Vegas Read: Let’s Empower, Collaborate, and Imagine at Connect 2026!And learn more about the topics discussed in this episode with these resources:
Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Read: Dallas Increased Transparency and Access Read: 3 Key Takeaways From NACO’s Annual Conference 2025 Read: Data Helps Dallas Manage E-Filing Growth Read: Data Enhances E-Filing Quality and Efficiency in DallasListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Christine Vayda, business administrator for the Epping School District in Epping, New Hampshire, shares how a focus on efficiency has helped the district modernize operations across finance, HR, payroll, and onboarding.
Drawing on experience from multiple school districts, Christine discusses the challenges of manual, paper-based processes and why they are no longer sustainable for today’s business offices. She walks through how Epping has used connected systems and automation to reduce data entry, improve accuracy and transparency, and streamline everyday workflows — even with a small team wearing many hats.
The conversation highlights practical examples of modernization in action, including automated approval workflows, centralized budget tracking and reporting, and self-service tools that give employees real-time access to pay information, contracts, and leave requests. Christine also emphasizes the importance of training and communication in driving adoption, and how helping staff understand the purpose behind change builds trust and long-term buy-in.
This episode offers a grounded, real-world perspective on how school districts of any size can rethink long-standing processes, reduce administrative burden, and create more efficient operations that better support staff, leadership, and the community.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las VegasRead: Let’s Empower, Collaborate, and Imagine at Connect 2026!And learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the CloudWatch: Paperless Processes Connect District’s DataRead: TEA Winner: District Modernizes HR ProcessesRead: 3 Ways Automation Transforms School AP ProcessesRead: How Paperless HR Processes Build Trust in Data AccuracyRead: 6 Tips for Managing School Finances in a Shifting EconomyListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Kirsten D’Amato and Deborah Pierrel, business systems analysts for the city of Palm Springs, California, share how the city transformed permitting and licensing into a more accessible, transparent, and efficient experience for both residents and staff — a modernization effort that earned Palm Springs a 2025 Tyler Excellence Award.
Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Palm Springs unified eight departments onto a single enterprise permitting and licensing platform, replacing fragmented, paper-based processes with a connected digital workflow. Kirsten and Deborah walk through the challenges of managing permits across siloed systems and how bringing everything into one centralized environment created real-time visibility, streamlined collaboration, and eliminated hidden data and manual workarounds.
They also discuss the impact on the community, from enabling 24/7 online access and real-time status updates to significantly reducing in-person foot traffic while still maintaining inclusive support options. Along the way, they highlight the operational benefits of going paperless, including reduced storage needs, faster processing, improved scalability, and simpler onboarding and training for staff.
Whether you work in community development, IT, or local government operations, this episode offers practical insight into breaking down departmental silos, modernizing high-impact services, and building a permitting and licensing experience that better supports staff, residents, and long-term growth.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las VegasRead: Let’s Empower, Collaborate, and Imagine at Connect 2026!And learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the CloudWatch: How a California City Broke Down Silos and Increased EfficiencyRead: California City Eliminates Paper With Enterprise SoftwareRead: Excellence 2025: Connected Community, Equity & AccessRead: Excellence 2025: Digital Services & Cloud SolutionsRead: How Local Governments Thrive With Cloud-Based SolutionsRead: Enterprise ERP a Leader for Cloud ERP for Local GovernmentListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Jeff Dempsey, financial systems analyst for the city of Madison, Wisconsin, shares how the city modernized its payment systems to improve security, efficiency, and the experience for both residents and staff — a transformation that earned Madison a 2025 Tyler Excellence Award (TEA).
Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Madison addressed PCI compliance challenges and outdated hardware by streamlining payments across in-person, online, and phone channels. Jeff walks through the city’s transition to a more connected payments ecosystem, including the role Tyler Payments, Resident Access, and Utility Access played in creating real-time visibility, simplifying reconciliation, and reducing reliance on disconnected tools.
Jeff also highlights the behind-the-scenes work that supported the rollout, from coordinating stakeholders and upgrading hardware to managing change for both staff and the community. The results include faster payment processing, significant growth in autopay adoption, improved cash management, reduced manual effort, and a more secure, user-friendly experience for residents.
Whether you support finance, IT, or digital services in government, this episode offers practical insight into modernizing payment operations, strengthening security, and using integrated solutions to create measurable efficiency gains across the organization.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the CloudDownload: White Paper: Procuring a Modern Payments PlatformDownload: Process Payments in Real TimeDownload: How to Create a Unified Digital Payment ExperienceWatch: Payments Procurement: Simplify and Maximize ValueRead: Excellence 2025: Digital Services & Cloud SolutionsRead: Enterprise ERP a Leader for Cloud ERP for Local GovernmentListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Dennis Click, deputy controller for Albemarle County, Virginia, shares how the county modernized its financial and procurement operations — a transformation that earned Albemarle County a 2025 Tyler Excellence Award (TEA).
Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Albemarle County moved away from a patchwork of disconnected systems that limited transparency and slowed day-to-day work. Dennis walks through the county’s journey to streamline processes, break down departmental silos, and improve access to real-time financial data, including the role Tyler’s Enterprise ERP played in bringing tools and workflows onto a single, connected platform.
Dennis also highlights the behind-the-scenes work that set the stage for success, from early data cleanup and chart of accounts modernization to change management and staff enablement. The results include reduced manual entry, improved procurement timelines, stronger reporting, expanded self-service capabilities, and a noticeable boost in confidence across the organization.
Whether you support finance, procurement, or technology in government, this episode offers practical insight into building a stronger operational foundation, empowering teams, and using modern systems to free staff for higher-value work while better serving the community.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the CloudDownload: White Paper: Procuring a Modern Payments PlatformDownload: Process Payments in Real TimeDownload: How to Create a Unified Digital Payment ExperienceWatch: Payments Procurement: Simplify and Maximize ValueRead: Excellence 2025: Digital Services & Cloud SolutionsRead: Enterprise ERP a Leader for Cloud ERP for Local GovernmentListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Rudy Zucker, project manager for the City of Naperville, Illinois, shares how the city modernized its annual Arbor Day Tree Sale — an innovation that earned Naperville a 2025 Tyler Excellence Award (TEA).
Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Naperville transformed a traditionally in-person, labor-intensive program into a simple, secure, and user-friendly digital experience. Rudy walks through the city’s shift from a basic online payment workaround to an integrated solution using Resident Access and Tyler Payments, helping the city strengthen PCI compliance while meeting rising resident expectations for ease and convenience.
Rudy also highlights the behind-the-scenes impact of the new approach, including reduced staff workload, improved inventory tracking, faster refunds, and the elimination of cross-department silos. What once required four or five staff members to manage now takes just one — freeing teams to focus on higher-value work while delivering a smoother experience for residents.
Whether you support finance, public works, or digital services in local government, this episode offers practical insights on modernizing payments, improving security, and showing how even small community programs can deliver big wins through thoughtful digital transformation.
This episode also highlights the Tyler Excellence Awards, which celebrate public sector organizations using Tyler solutions to make a meaningful impact in their communities. Apply now at the link below!
Submit Your Tyler Excellence Awards Application Now!And learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the CloudDownload: White Paper: Procuring a Modern Payments PlatformDownload: Process Payments in Real TimeDownload: How to Create a Unified Digital Payment ExperienceRead: Excellence 2025: Civic Interaction & Public Trust SolutionsRead: 7 Payment Automation MythsRead: How Governments Build Public Trust With Data and AIRead: Enterprise ERP a Leader for Cloud ERP for Local GovernmentRead: Increase Community Resilience With Modern Payment SystemsListen to other episodes of the podcast.
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In this special Best of 2025 edition of the Tyler Tech Podcast, we revisit standout conversations from the past year — moments that highlight how resilience, cloud innovation, and artificial intelligence are reshaping the public sector.
The episode begins with Cate Ryba, director of resident engagement at Tyler, who unpacks the many dimensions of government resilience, from organizational and operational readiness to cyber, fiscal, and disaster recovery planning. She explains why strong community connections and real-time resident engagement are foundational to building trust and navigating disruption.
Next, Russell Gainford, Tyler’s Chief Technology Officer, explores how cloud infrastructure gives governments the flexibility, redundancy, and scale to keep services running 24/7. His insights reveal how modern cloud environments create new possibilities for continuity, failover, and system reliability across interconnected public-sector operations.
Turning to modernization, Mike Teeters, senior product manager, discusses how cloud technology helps agencies reduce workforce pressure, simplify upgrades, and scale effortlessly during peak periods — all while ensuring staff stay current with the latest capabilities.
From there, Franklin Williams, president of the Data & Insights Division and deputy chief technology officer, explains why strong data governance is essential to the future of AI in government. Clean, discoverable, and authoritative data, he notes, is the key to enabling accurate insights and unlocking the potential of emerging agentic frameworks.
Finally, Elliot Flautt, director of state data solutions, shares how governments are beginning to use AI to enhance transparency, streamline routine interactions, and guide residents to the services they need. He highlights the importance of secure, privacy-minded data practices in building the trustworthy AI systems that will increasingly support government operations.
Whether you focus on technology strategy, data management, or community engagement, this best-of episode offers practical lessons on strengthening resilience, embracing cloud-driven modernization, and harnessing AI to serve communities more effectively.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the CloudDownload: Building a Resilient GovernmentDownload: Digital Access and Accessibility in the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Cloud-Smart Strategies for IT Infrastructure ModernizationDownload: A Digital Government Guide to Effective Data StrategiesRead: How Cloud-Based Solutions Expand Access to State ServicesRead: Using Cloud-Based Solutions to Improve Access in CountiesRead: Boosting Resilience: Cloud Solutions for Modern GovernmentRead: Partnering With Communities to Build ResilienceRead: The Power of Data: Building Resilient and Responsive SystemsRead: Preparing for the Future of AI in GovernmentListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Erin Sweeney, routing specialist for West Ada School District in Idaho, shares how the district transformed its student transportation operations — a journey that helped earn West Ada a 2025 Tyler Excellence Award (TEA).
Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how the district overcame long-standing challenges with student ridership data, route planning, and communicating with families. Erin details West Ada’s shift from paper-based processes to real-time ridership insights, empowering staff to improve efficiency, streamline routing, and strengthen safety across the system.
From tablet-based turn-by-turn navigation to more accurate ridership tracking, Erin highlights the technology and teamwork that have helped West Ada better serve students and parents. She also shares a compelling real-world example — using scan data to locate a missing student within minutes — that demonstrates the critical impact of having timely, accurate information.
Whether you support school transportation, manage district operations, or lead public-sector innovation, this episode offers practical lessons on data-driven decision making, improved communication, and modernizing essential services to build trust within communities.
This episode also highlights the Tyler Excellence Awards, which celebrate public sector organizations using Tyler solutions to make a meaningful impact in their communities. Apply now at the link below!
Submit Your Tyler Excellence Awards Application Now!And learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the CloudWatch:Student Ridership Insights Boost Efficiency and AccessRead: TEA Winner: Increasing Access to Educational ProgramsRead:Excellence 2025: Connected Community, Equity & AccessRead: 5 Ways Large Districts Can Leverage Transportation TechRead:5 Essential Tech Questions for School Fleet ContractorsRead: District Transforms Operations and Culture With TechnologyRead: How One District is Shaping Driver Support in IllinoisListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Jessica Crone, management analyst for the City of Rancho Cordova, California, explore how integrated systems and collaboration are transforming local government.
Recorded live at Tyler Connect 2025 in San Antonio, the conversation dives into the real-world impact of Tyler’s Connected Communities vision — a framework that helps governments link people, data, and processes to improve efficiency and strengthen resident trust.
Jessica shares how Rancho Cordova turned that vision into reality by breaking down silos across departments, automating workflows, and creating more transparent, resident-focused digital services. From paper-heavy processes to seamless online applications, she highlights how integration has reduced turnaround times from a week to a single day — while empowering staff and residents alike.
Together, they discuss how leadership support, staff engagement, and creative change management — like Rancho Cordova’s “Super Egg” mascot — can make modernization both effective and fun.
Whether you’re a government leader, project manager, or technologist, this episode offers practical lessons on collaboration, data sharing, and the power of connection to drive better outcomes for communities.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the CloudSuccess Story: TEA Winner: City of Rancho Cordova, CaliforniaBlog: Let’s Empower, Connect, and Imagine at Connect 2026!Blog: Excellence 2025: Civic Interaction & Public Trust SolutionsBlog: Excellence 2025: Digital Services & Cloud SolutionsBlog: Partnering With Communities to Build ResilienceBlog: How Small Cities Are Using Technology to Grow ResilienceBlog:Unlocking AI Starts With Strong Data GovernanceListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Cate Ryba, director of resident engagement at Tyler Technologies, and Sara Diaz, director of information technology for the city of El Cajon, California, join the show to discuss how digital services can strengthen community connections and build public trust.
Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how El Cajon’s My El Cajon app — powered by Tyler’s My Civic platform — is making government more intuitive and responsive. Sara shares how her team designed the app with real residents in mind, incorporating feedback from diverse users to ensure accessibility across ages, languages, and cultures.
Cate highlights how user expectations are evolving and why government technology must deliver the same seamless, reliable experiences that residents enjoy from private-sector apps. Together, they discuss how strong partnerships, data-driven improvements, and thoughtful design can help governments meet residents where they are — online, on their phones, and in their communities.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the CloudWatch: How a City Sparked Civic EngagementWatch: My Civic App Offers a One-Stop Shop for Newark CommunityWatch: My Civic: One App to Engage Your CitizensSuccess Story: The Technologically Thriving City of El Cajon, CaliforniaBlog: Let’s Empower, Connect, and Imagine at Connect 2026!Blog: Excellence 2025: Civic Interaction & Public Trust SolutionsBlog: Excellence 2025: Digital Services & Cloud SolutionsBlog: Partnering With Communities to Build ResilienceBlog: How Small Cities Are Using Technology to Grow ResilienceListen: Strengthening Public Trust and ResilienceListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Tim Walsh, general manager of cybersecurity at Tyler Technologies, joins the show to discuss the human side of cybersecurity and the importance of building a strong organizational culture to support it.
Tim explains why technology alone isn’t enough to defend against evolving threats — emphasizing the critical role of people, processes, and leadership. He shares how public sector organizations can strengthen cyber resilience by investing in their teams, encouraging continuous training, and fostering a culture where every employee understands their part in protecting systems and data.
The conversation also explores strategies for addressing workforce shortages, partnering effectively to maintain 24/7 coverage, and recruiting and retaining cybersecurity talent in a competitive market. By empowering employees and creating a culture of shared responsibility, public sector leaders can build teams that are ready to adapt, respond, and thrive in an ever-changing cybersecurity landscape.
This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.
Explore More: Cloud Infrastructure for GovernmentAnd learn more about the topics discussed in this episode with these resources:
Download: Digital Access and Accessibility in the Resident ExperienceDownload: How To Identify Cyberthreats Before They Become a BreachTyler in the News: South Carolina AI, Cyber Initiatives Reshape ServicesBlog: The Power of Data: Building Resilient and Responsive SystemsBlog: Preparing for the Future of AI in GovernmentBlog: Boosting Resilience: Cloud Solutions for Modern GovernmentBlog: Cyber Defense: Local Governments Weigh InBlog: Partnering With Communities to Build ResilienceBlog: K-12 Cybersecurity Funding: What Districts Need to KnowBlog: Resilient Communities Rely on Modern Public Safety SolutionsBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesBlog: Resilience at Scale: Technology for an Unpredictable FutureListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Ryan Jacobson, manager of software engineering, and Sonya Newell, team lead in cybersecurity, join the show to discuss the changing nature of cybersecurity and the growing impact of artificial intelligence (AI).
Ryan and Sonya share how threats like ransomware, zero-day vulnerabilities, and legacy technology continue to challenge public sector agencies, especially as more services move to the cloud. They also explain how AI has lowered the barrier for attackers to create sophisticated phishing and voice scams, while at the same time giving defenders new tools to monitor, detect, and respond.
The conversation underscores why resilience is about more than just technology — it requires awareness, adaptability, and culture. By asking the right questions, starting small, and reinforcing strong internal processes, public sector leaders can take meaningful steps toward strengthening cybersecurity in an AI-driven world.
This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.
Explore More: Cloud Infrastructure for GovernmentAnd learn more about the topics discussed in this episode with these resources:
Download: Digital Access and Accessibility in the Resident ExperienceTyler in the News: South Carolina AI, Cyber Initiatives Reshape ServicesBlog: The Power of Data: Building Resilient and Responsive SystemsBlog: Preparing for the Future of AI in GovernmentBlog: Boosting Resilience: Cloud Solutions for Modern GovernmentBlog: Cyber Defense: Local Governments Weigh InBlog: Partnering With Communities to Build ResilienceBlog: Resilient Communities Rely on Modern Public Safety SolutionsBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesBlog: Resilience at Scale: Technology for an Unpredictable FutureListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Chris Hall, commissioner of Collier County, Florida, joins the show to discuss how his community has transformed its approach to budgeting through priority-based budgeting.
Commissioner Hall shares how Collier County shifted away from manual, subjective methods to a data-driven, goal-oriented framework that better aligns resources with resident needs. He explains how evaluating more than 600 programs revealed redundancies, created new opportunities for savings and revenue, and strengthened fiscal responsibility without raising taxes.
The conversation also highlights the importance of staff buy-in, transparency, and empowering employees to rethink long standing practices. With $150 million in potential savings already identified and $40 million implemented, Collier County is setting a new standard for sustainable budgeting and service delivery.
Tune in to hear how one county is redefining its budgeting process and building a smarter, more strategic path forward.
This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.
Explore More: Cloud Infrastructure for GovernmentAnd learn more about the topics discussed in this episode with these resources:
Download: How Priority Based Budgeting Saved Money in a Florida CountyDownload: Reframe Uncertainty With Priority Based BudgetingDownload: How Does Priority Based Budgeting Optimize ROI?Download: Aligning Budgets With PrioritiesDownload: Priority Based Budgeting Matches Spending to PrioritiesDownload: How Priority Based Budgeting Benefits Liberty Lake, WashingtonBlog: Tyler, Envisio, Polco: Transformative Budgeting PartnershipBlog: Priority Based Budgeting’s Growing ImpactBlog: The Budgeting Process: Governments Find Power in AITyler in the News: Tyler, Envisio Partner on Priority Based Budgeting SoftwarePodcast: Reimagining Government With Priority Based BudgetingListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Elliot Flautt, director of state data solutions at Tyler Technologies, joins the show to discuss how governments are using data to drive smarter decisions, increase transparency, and strengthen trust with their communities.
Elliot shares his perspective on the importance of breaking down silos across agencies, balancing the demand for transparency with the responsibility to protect privacy, and making the most of limited resources. He highlights how effective data governance lays the foundation for governments to deliver value while safeguarding sensitive information.
The conversation also explores how innovations like artificial intelligence (AI) are opening new possibilities for resident engagement — from improving access to public data to suggesting services that communities may not realize are available. Elliot emphasizes the need to start small, build momentum with early wins, and grow data initiatives into programs that deliver measurable outcomes.
Tune in to hear how governments are leading with data to improve operations, foster transparency, and prepare for the opportunities with AI.
This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.
Explore More: Cloud Infrastructure for GovernmentAnd learn more about the topics discussed in this episode with these resources:
Download: A Digital Government Guide to Effective Data StrategiesDownload: Digital Access and Accessibility in the Resident ExperienceBlog: The Power of Data: Building Resilient and Responsive SystemsBlog: Preparing for the Future of AI in GovernmentBlog: Improving Public Safety: Data and Cloud InnovationsBlog: Nevada’s Pursuit of Open GovernmentListen to other episodes of the podcast.
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In this episode of the Tyler Tech Podcast, Pat Martel, West Coast regional director at the International City/County Management Association (ICMA), joins the show to discuss the evolving landscape of local government leadership.
A former city manager and past president of ICMA, Pat shares how the association supports managers as they navigate today’s most pressing challenges — from workforce recruitment and retention to the growing need for innovation, agility, and digital access.
The conversation explores ICMA’s efforts to build the next generation of leaders through fellowships, student programs, and leadership development initiatives. Pat also highlights how technology — including artificial intelligence (AI) — is reshaping local government service delivery, and how even smaller communities are finding ways to bridge the digital divide and enhance resident engagement.
Looking ahead, Pat offers an optimistic view of the profession, underscoring the resilience of local governments, the adaptability of current leaders, and the importance of meeting communities where they are. She also previews the upcoming ICMA Annual Conference in Tampa, Florida, where leaders from across the country will gather to share strategies and best practices.
Tune in to hear how ICMA is helping local governments strengthen their communities, embrace innovation, and build for the future.
This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.
Download:Resilient by Design: How Technology Supports GovernmentAnd learn more about the topics discussed in this episode with these resources:
Discover More: Tyler Technologies and ICMAVideo: Transforming Digital Government ExperiencesVideo: It Doesn’t Have to Be Complicated: Transitioning to Digital PayoutsBlog: Future-Proofing Government Through Technology ModernizationBlog: Modernize in the Cloud for Innovation and ResilienceBlog: Modernizing County Tech: Trends, Tools, and TalentListen to other episodes of the podcast.
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- Visa fler
