Avsnitt
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This is kind of a follow-up to our previous episode that was recorded before the UX London conference. With the whirlwind of travel and baby-care, this was the first chance Tom & Corissa have really had to talk about the conference, and we captured it for the podcast too.
In our longest episode yet, we touch on Pitch Provocations, Multiverse Mapping, Zenko Mapping, rewilding, research repositories, behavioural design, regulations, stories, metaphor, communication, collaboration, validation, information architecture, design systems AND MORE. Whew.
Also lots of shout outs and thanks to folks who gave talks and workshops, including Serena Verdenicci, Luke Hay, Emma Boulton, Dr Harry Brignull, Ben Sauer, John V Willshire, Tchili Ndou, Alicia Calderón, Stéphanie Walter, Peter Boersma and Brad Frost ... and the folks who curated, helmed and scaffolded a great few days: Jeremy Keith, Louise Ash, and many other awesome folk from Clear Left.
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This is one of those where you walk along with Tom and Corissa while we're trying to figure something out. This time, Tom's giving a conference talk next week (which is last week from the podcast's perspective). He knows what he's talking about, but there's TOO MUCH of it! We try to figure out the one point he wants to make and why someone should care. Do we manage to tame this unruly topic or does it get away from us? You be the judge ...
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Saknas det avsnitt?
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Tom saw a discussion on LinkedIn about why Cynefin hasn't caught on in some scenes. One take was that it's the "academic, technical" language that puts people off. Corissa has lots of experience of the power of simplifying your language from her background in copywriting, and especially usability testing her copy. On the other hand, weird new words can provoke weird new ways of thinking ... but it's also easier to dismiss weird things if you don't like their implications. Perhaps there's no right answer.
We talk about our experiences getting to grips with ideas like Cynefin, our experiences sharing such ideas with others, and we even talk about a dance class to explain the idea of the disposition of a complex adaptive system.
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Spoiler alert: when I shipped an idea in an hour it did not meet the pivot triggers I'd set for the probe. That was one of a whole array of probes we've been putting out into the world here at Trigger Strategy Group. The general sense we've been picking up is that we haven't nailed our positioning yet. That's normal for a business in the early days like ours, but figuring this stuff out is emotionally challenging. We talk through some of the journey we've been on, an epiphany we've had, and where we're thinking of probing next.
For more on the original idea, check out:
the podcast episode: https://shows.acast.com/triggerstrategy/episodes/663109cbcff31b0012ae9311and the YouTube video: https://www.youtube.com/watch?v=i0Kma97f9v4Hosted on Acast. See acast.com/privacy for more information.
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Corissa recently re-learned to drive and noticed links between the stresses on the road and the stresses in the office. So we talked it through. We touch on the difference between complicated and complex, and between uncertainty and risk. When do you follow the rules in the highway code, and when do you muddle through and figure it out on the way?
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Short little punchy one today: we bumped into one of our dad friends, who told us a lovely story about a parenting moment that was also a great example of emergent strategy and exaptation (radical repurposing).
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Tom has a challenge: to convince Corissa that something called "Opportunity Method Format" is actually interesting and useful. We talk about examples like printing flyers to publicise dance classes and building MVPs in digital product companies. Tom reckons using these layers can help you make your experiments more effective for learning what you need to learn faster. Does Corissa agree? You'll have to listen to find out. And let us know: were you persuaded?
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Of course it makes sense to build only exactly what customers will value – the Minimum Viable Product. Unfortunately, it's not quite that simple in practice, and chasing the MVP dragon leads many a team into a life-sucking vicious cycle.
There are a bunch of common conditions that lead teams into the MVP Death Spiral, from narratives about how product works to the very concept of features.
If you've ever had a debate about MVPs — or felt that particular feeling of despair as yet another MVP fails to land with customers — then this episode is for you. Feel free to think of it as an MVP for some ideas that can free you from the dreaded Death Spiral. Wrapped in shiny paper with a big bow.
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HALF WAY TO DO 100 THING!
One night, Corissa messaged Tom:
"It’s often unhelpful to get trapped in simple stories, but how do you know when to trust your gut? Our instincts aren’t always wrong. And pushed too far, obsessing over telling lots of different stories (overthinking??) could also become a trap in its own right?"
Today, we tell some stories, and we talk about how to get untrapped.
Overthinking vs underthinking. Rumination vs experimentation. Gut instinct vs rational consideration.
When are you telling too many stories? When are you not telling enough? We talk through this question, and share ideas for how you can escape from all the traps.
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In SWOT analysis, you list your Strengths, Weaknesses, Opportunities and Threats.
Maybe you love it? Maybe you hate it? We've been in the second camp for a long time, but it was worth revisiting our thinking about the method. If it's so terrible, how come it's so enduring? Maybe there's some good in it? Or maybe our concerns and criticisms are warranted.
Strap in as we walk and talk about the good, the bad, and the ugly of this simplistic strategy 2 by 2.
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This one's definitely designer-centric. And it's pretty hard to explain without visuals, but we give it a good go.
Tom talks about the shift that conceptual models enabled for him. When he was a younger designer, he often struggled to articulate design decisions, struggled to defend elements of the design that were crucial for things to be coherent, and constantly butted up against technical architecture that made it weirdly hard to design easy-to-use software. Once he figured out how to make and socialise a conceptual model, and then evolve the design around it, everything got way easier.
We talk through what a conceptual model helps you do if you're designing a software product or service, how you can use them to diagnose tricky problems, and share some references to help you get started.
References:
OOUX by Sophia V Prater
UX Magic by Daniel Rosenberg
Domain Driven Design
Elements of Product Design by Jamie Mill
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In this one, we talk about complexity in parenthood and in business. In both cases, there are plenty of people willing to sell you "the way" in their book. And there are millions of books that disagree, so anyone can cherry pick one that fits what they would like to be true. This is what you get when you try to treat a complex, dispositional system as if it were ordered and causal. And it's why so many of the efforts to determine what is the "best" way to parent, or run a business, or live a good life, end up inconclusive, contradictory and confusing. We talk about how we cope with all this.
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Some constraints are limiting, some are enabling. But what's the difference? What if most constraints are both at the same time? (Depending to some degree on your perspective.) We talk through lots of examples of constraints from design and Twitter poetry, through Lindy Hop and yoga, all the way into business breakfasts and research operations.
We reference a book by Alicia Juarrero. we can't remember the title during the podcast. It's Context Changes Everything: https://mitpress.mit.edu/9780262545662/context-changes-everything/
We also reference some past episodes where we talk about emergent properties and hint at constraints – check out episodes 10, 11, 12 and 14 in particular. But if you listen to most of our episodes we bet you'll find examples of constraints and emergence :D
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Our jumping off point today was a video from YouTuber Caroline Winkler about making friends as an adult. She instructs us to tell ourselves that when someone doesn't want to be your friend, it's always something practical in their life: they're too busy, they're about to move away, things like that. And it left us wondering: but what if it IS you? We've all met people we didn't like. What if you're a person someone doesn't like?
But hey – perhaps it's helpful to hold on to the delusion that it's never about you? What we call "distribution" is a painfully slow, ambiguous investment. Maybe we need some delusion to carry on when it feels like a slog? Maybe that's healthy? But then how will you know if it is in fact you?
We unpack more stories that might be going on when we can't seem to find friends or customers. Whether you're trying to make bookish friends at a gabba rave, or trying to find customers for your achingly cool new startup, this one's for you x
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Important note for this episode: scientists have recently discovered that humans are in fact not exactly the same as bees. But we don't let that stop us taking some metaphorical lessons from our tiny, stinging, honey-making buddies. We share some cool bee facts, and consider how we could be more bee in our lives and businesses.
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Wanna be a YouTuber? You have to make a lot of videos. Wanna be a blogger? You have to write a lot of articles. Wanna be a startup founder? You have to make a lot of sales. For lots of goals in life and business, there's at least one necessary (but not sufficient) activity that you need to do over and over again. So you need to be able to do it a lot. At least 100. In this episode we talk about why this approach works and how it's different from more common styles of business objective.
PLUS: new recording setup! What we were using before has just shut down so please bear with us as we figure out new tools.
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In which we talk about how energy gradients affect the chances of a strategy succeeding, and imagine people pushing concrete wheels around. Tom shares the story of a client and how energy gradient thinking got them to finally identify the thing that was stopping them from making sales. It’s a cautionary tale and an encouragement for you to think about energy gradients sooner rather than later.
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Can you get through life without ever oversimplifying something? If not, when is it OK? And what does that have to do with parenting, politics and pole-climbing professionals?
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We talk about a post that Tom saw in Reddit: a Product Manager complaining about the designers they worked with (shock horror!). The underlying vibe of the complaint looked eerily similar to many situations we’ve both seen. And the responses in the Reddit thread tended to jump to mono-perspective “root cause” type reasoning (also a familiar pattern). So we took a few minutes to break down the situation from different angles, unpacking more of the conditions and dynamics that might be modulating the situation. Note: the specifics of this situation are quite product/design-specific, so bear with us if we slip into jargon. Because we suspect the general dynamics at play will rhyme with situations you’ve found yourself in. Let us know: what dynamics or conditions do you think we missed? Plus: towards the end, we share Jabe Bloom’s Ideal Present exercise, which is a collaborative and multi-perspective approach to managing the evolutionary potential of the present. Here’s the link we mentioned to a video where Ben Mosior walks you through the exercise in 5 minutes: https://www.youtube.com/live/19KUsV_qeyk?si=r4hOSMZ_CtFTvCcS
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How come your favourite methods don’t always work? We know one-size doesn’t fit-all, and we know that it depends on context … but *how* does it depend on context? We’ve been exploring a framework or model that can help iron out the fiddliness, and today we talk through some of the ideas, introducing a sort of spectrum that covers what we might call Solution Oriented — Outcome Oriented — Emergence Oriented (though we don’t use exactly those words in the conversation). It’s a bit of a meaty one today, enjoy!
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- Visa fler