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  • Welcome to Strategy Skills episode 532, an interview with the author of Big Goals: The Science of Setting Them, Achieving Them, and Creating Your Best Life, Caroline Adams Miller.

    In this episode, Caroline takes us through her journey of overcoming personal challenges to becoming an expert in positive psychology and goal setting. She breaks down why setting clear, challenging goals is so important and explains the difference between learning goals (developing new skills) and performance goals (improving existing ones). Caroline also talks about the role of accountability, having the right kind of support, and how self-belief and hope can make a big difference in our life. Caroline also discusses the unique challenges women face when setting goals and how feedback from role models and strong relationships can help us stay on track and succeed.

    For over three decades, Caroline Adams Miller has been a pioneer with her groundbreaking work in the areas of the science of goal setting, grit, happiness, and success. She is recognized as one of the world's leading positive psychology experts on this research and how it can be applied to one's life and work for maximum transformation. She is the author of nine books, including My Name is Caroline, Getting Grit, Positively Caroline and Creating Your Best Life, which the "father of Positive Psychology," Dr. Martin Seligman, lauded in Flourish as "adding a major missing piece" to the world of goal setting.

    She is a magna cum laude graduate of Harvard University and attained one of the first 32 degrees in the world in Applied Positive Psychology from the University of Pennsylvania.

    Get Caroline’s book here: https://rb.gy/x9iwik

    Big Goals: The Science of Setting Them, Achieving Them, and Creating Your Best Life

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  • Welcome to Strategy Skills episode 531, an interview with the author of Conflict Resilience: Negotiating Disagreement Without Giving Up or Giving In, Bob Bordone.

    Most of us instinctively avoid conflict, seeing it as a threat rather than an opportunity for growth. What if the conversations you dread most could actually strengthen your relationships and lead to better outcomes?

    In this episode, Harvard Law's Bob Bordone talks about negotiation and conflict resolution. He discusses seeing conflict as an opportunity instead of a threat, and shares practical tips for handling difficult conversations. The episode covers when to address or avoid conflicts, dealing with family disputes, and the importance of being a good listener. Bob also offers advice on understanding others' perspectives and dealing with uncooperative and difficult people.

    Bob Bordone is a Senior Fellow at Harvard Law School and the Founder and Principal of The Cambridge Negotiation Institute, a boutique consulting firm providing coaching, consulting, and training in negotiation conflict resilience, mediation, and conflict resolution.

    He spent 21 years teaching full-time at Harvard Law School where he founded the Harvard Negotiation & Mediation Clinical Program. He is co-author/co-editor of three books, including his latest, Conflict Resilience: Negotiating Disagreement Without Giving Up or Giving In.

    Get Bob’s book here: https://rb.gy/d1tqrx

    Conflict Resilience: Negotiating Disagreement Without Giving Up or Giving In

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  • Welcome to Strategy Skills episode 530, an interview with a seasoned executive coach and the author of You're the Boss: Become the Manager You Want to Be (and Others Need), Sabina Nawaz.

    In this episode, Sabina shares her journey from software development at Microsoft to advising C-level executives. She explains the dangers of pressure overpowering leaders and advocates for self-care and emotional intelligence. Throughout her journey as a leader, she realized the need for effective communication, urging leaders to seek feedback and practice active listening. Sabina introduces tools like the "joyline" to identify what brings joy and fulfillment and emphasizes the importance of celebrating self-acceptance and prioritizing continuous development through micro-habits like journaling and meditation. Her new book, You’re the Boss, offers practical strategies for maintaining success and leadership effectiveness.

    Sabina Nawaz who advises C-level executives and teams at Fortune 500 corporations, government agencies, nonprofits, and academic institutions around the world. During her fourteen-year tenure at Microsoft, she went from managing software development teams to leading the company’s executive development and succession planning efforts for over 11,000 managers and nearly a thousand executives, advising Bill Gates and Steve Ballmer directly.

    Get Sabina’s book here: https://rb.gy/tw6yuq

    You're the Boss: Become the Manager You Want to Be (and Others Need)

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    Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach

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  • Welcome to Strategy Skills episode 529, an interview with the author of Who Needs College Anymore?, Kathleen deLaski.

    In this episode, Kathleen shares her journey from journalism to education reform. She talks about her time as a TV and digital journalist, White House correspondent, and Pentagon spokesperson, as well as her transition to education reform, founding the Education Design Lab in 2013, and her work on higher education innovation.

    Kathleen discusses the changing role of college and the impact of the pandemic on workforce dynamics and the shift towards shorter, job-focused educational pathways. Her book, Who Needs College Anymore?, dives deeper into these topics.

    Kathleen deLaski is an education and workforce designer, as well as a futurist. She founded the Education Design Lab in 2013 to help colleges begin the journey to reimagine higher education toward the future of work. Her non-profit has helped 1200 colleges, orgs and economic regions design shorter, more affordable pathways for learners to achieve their economic goals. She spends time as a senior advisor to the Project on Workforce at Harvard University and teaches human-centered design and higher ed reform as an adjunct professor in the Honors College at George Mason University. In a previous career, Kathleen spent twenty years as a TV and then a digital journalist, including time as ABC News White House correspondent. Followed by a political appointment as the first female Pentagon spokesperson.

    Get Kathleen’s book here: https://www.whoneedscollegeanymore.org/

    Who Needs College Anymore?: Imagining a Future Where Degrees Won’t Matter


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  • Welcome to Strategy Skills episode 528, an interview with the author of Performing Under Pressure: The Science of Doing your Best When it Matters Most, JP Pawliw-Fry.

    In this episode, JP walks us through the concept of pressure management—how to reduce pressure in our personal and professional lives to better excel in whatever we do. He also discusses the importance of self-awareness, especially under pressure, and the concept of 'aggressive learning,' where high performers extract more information from experiences. JP shares how meditation can change one's relationship with stress and improve focus.

    JP Pawliw-Fry is a world-renowned keynote speaker, and the author of the New York Times bestseller Performing Under Pressure which was named INC. Magazine’s Best Business Book of the Year. He teaches a leadership course at the Kellogg Graduate School of Management. Over the last 25 years, JP worked with leaders and high-pressure performers around the world — from Navy Seals and Olympic athletes to executives at global organizations like Intel, Coca Cola, and NASA.

    Get JP’s book here: https://www.jppawliw-fry.com/the-book

    Performing Under Pressure: The Science of Doing Your Best When it Matters Most

    Here are some free gifts for you:

    Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach

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  • Welcome to Strategy Skills episode 527, an interview with the coauthor of Make Work Fair: Data-Driven Design for Real Results, Siri Chilazi.

    In this episode, Siri shares her path from studying chemistry to researching workplace gender equality. Based on her experience and academic work, she explains how workplace systems shape behavior more than individual choices. Siri advocates for practical changes like redesigning resumes and conducting regular pay audits rather than focusing on diversity training. Siri discusses how to create fairer workplaces and suggests that small changes in organizational culture can lead to significant improvements in gender equality.

    Siri Chilazi is a senior researcher at the Women and Public Policy Program at Harvard Kennedy School whose life’s work is to advance gender equality in the workplace. Siri has an MBA from Harvard Business School, a Master’s in Public Policy from Harvard Kennedy School, and a BA in Chemistry and Physics from Harvard College.

    Get Siri’s new book here: https://rb.gy/99mu86

    Make Work Fair: Data-Driven Design for Real Results

    Here are some free gifts for you:

    Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach

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  • Welcome to Strategy Skills episode 526, an interview with the author of Ping: The Secrets of Successful Virtual Communication, Andrew Brodsky.

    In this episode, Andrew shares the nuances of effective virtual communication in the workplace. He introduces the PING framework (Perspective Taking, Initiative, Nonverbal Behavior, and Goals) and discusses how different communication modes suit various objectives. Andrew also touched on strategies for maintaining creativity in virtual settings, building trust in remote teams, and the importance of leading by example even in a virtual environment.

    Andrew Brodsky is an award-winning professor at The University of Texas. He is an expert in workplace technology, communication and productivity and serves as the CEO of Ping Group. Andrew earned a PhD in organizational behavior from Harvard Business School and BS from The Wharton School. He currently lives with his wife and two rescue dogs in Austin.

    Get Andrew’s new book here: https://rb.gy/ikgmit

    Ping: The Secrets of Successful Virtual Communication

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  • Welcome to Strategy Skills episode 525, an interview with the authors of The ROI of Thought Leadership: Calculating the Value that Sets Organizations Apart, Cindy Anderson and Anthony Marshall.

    In this episode, Cindy and Anthony discuss how their work at IBM shaped their understanding of thought leadership's value in building client relationships and explain the quantifiable benefits of thought leadership. They also address how AI is impacting thought leadership creation and consumption, and the distinction between thought leadership and sales content. They stress the need for independent, data-driven content to build trust and relationships, not for direct sales. Their insights stem from decades of combined experience at organizations like the Project Management Institute and IBM's Institute for Business Value.

    Cindy Anderson is the Chief Marketing Officer/Global Lead for Engagement & Eminence at the IBM Institute for Business Value.

    Anthony Marshall is the Chair of the Board of Advisors for The Global Thought Leadership Institute at APQC and the Senior Research Director of thought leadership at the IBM Institute for Business Value.

    Get The ROI of Thought Leadership here: https://rb.gy/3vv7wm

    Here are some free gifts for you:

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  • Welcome to Strategy Skills episode 524, an interview with the author of Meet Every Learner's Needs: Redesigning Instruction So All Students Can Succeed, Robert Barnett.

    In this episode, Robert discussed his approach to educational fairness and equity and the importance of personalized learning experiences. He explained the need for engaging and challenging learning environments rather than a one-size-fits-all approach, highlighting the importance of tailoring learning to individual needs.

    Robert Barnett co-founded the Modern Classrooms Project. Robert’s approach - now known as the Modern Classroom instructional model - has empowered more than 80,000 educators, across all grade levels and content, in all 50 states and 180+ countries worldwide. Evaluators from Johns Hopkins found "overwhelming positive support" for this model’s many benefits. Robert graduated cum laude from Princeton University and Harvard Law School and speaks English, French, and Spanish.

    Get Robert’s new book here: https://shorturl.at/2al4p

    Meet Every Learner's Needs: Redesigning Instruction So All Students Can Succeed

    Here are some free gifts for you:

    Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach

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  • Welcome to Strategy Skills episode 345, an interview with the Chairman of the BCG Henderson Institute, BCG’s think tank for new ideas in management and strategy. Martin has authored numerous books, including Your Strategy Needs a Strategy and The Imagination Machine, a handbook about how to systematically harness imagination to generate new ideas and transform businesses.

    Get Martin's book here: https://rb.gy/qmifgx

    The Imagination Machine: How to Spark New Ideas and Create Your Company's Future.

    Here are some free gifts for you:

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  • Welcome to Strategy Skills episode 522, an interview with the author of Gambling Man: The Secret Story of the World's Greatest Disruptor, Masayoshi Son, Lionel Barber.

    In this episode, Lionel discusses his career and insights on leadership, journalism, and business transformation. He talks about his tenure at the Financial Times and offers advice to young professionals on how to succeed in today’s ever-changing and challenging world. In this interview, Lionel also shares key lessons from his new book and his research on SoftBank CEO and financial disruptor, Masayoshi Son, highlighting the insights we can learn from him.

    Lionel Barber is the former editor of the Financial Times. As editor, he interviewed many of the world’s leaders in business and politics, including US Presidents Barack Obama and Donald Trump, Russian President Vladimir Putin, Chancellor Angela Merkel of Germany, and Indian Prime Minister Narendra Modi. Barber has cowritten several books and has lectured widely on foreign policy, transatlantic relations, and economics. He also served on the Board of Trustees at the Tate and the Carnegie Corporation of New York. He graduated in 1978 from St Edmund Hall, Oxford University, with a joint honors degree in German and modern history, and speaks French and German fluently.

    Get Lionel’s new book here: https://rb.gy/4svgv0

    Gambling Man: The Secret Story of the World's Greatest Disruptor, Masayoshi Son

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  • Welcome to Strategy Skills episode 521, an interview with the author of Essential: How Distributed Teams, Generative AI, and Global Shifts are Creating a New Human Powered Leadership, Dr. Christie Smith.

    In this episode, Christie shares her career journey through boutique firms, Deloitte, Apple, and Accenture. She shares key lessons about building client relationships, emphasizing that consultants should focus on understanding client needs rather than pushing their own agenda. Christie explains that successful consulting leaders need empathy and adaptability, especially as workplaces change with new technology. She also talks about balancing work and family life, and how trust matters more than brand in building a successful career. Through her new project, the Humanity Studio, she now helps organizations deal with workplace challenges, particularly as AI becomes more common in business.

    Dr. Christie Smith has over 35 years of experience advising the C-Suite of Fortune 500 companies on strategy, leadership, culture, talent, and the impact of workforce technologies, including AI, and has led global talent teams at Deloitte, Apple, and Accenture.

    Get Christie’s new book here: https://shorturl.at/8aKhq

    Essential: How Distributed Teams, Generative AI, and Global Shifts Are Creating a New Human-Powered Leadership

    Here are some free gifts for you:

    Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach

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  • Welcome to Strategy Skills episode 520, an interview with the author of TALK: The Science of Conversation and the Art of Being Ourselves, Alison Wood Brooks.

    In this episode, Alison shares how her experiences at Harvard shaped her understanding of one of the most critical skills for anyone in any industry: conversation. She introduces the concept of the “topic pyramid”, which includes small talk, tailored talk, and deep talk, and shares strategies for handling difficult conversations, such as using acknowledgment, affirmation, and hedging language. Alison shows why conversing more effectively can make a big difference in the quality of our close personal relationships and our professional success.

    Alison Wood Brooks is an Associate Professor at the Harvard Business School. She created and teaches a cutting-edge course to MBA students and executives.

    Get Alison’s new book here: https://shorturl.at/WS7i1

    Talk: The Science of Conversation and the Art of Being Ourselves

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  • In this episode with Rob Markey, we will discuss valuing and measuring customer loyalty. Rob highlights the gap between executives' intentions to prioritize customers and their actual practices, noting that only 8% of customers believe they receive exceptional experiences, despite 80% of executives thinking so. Rob discusses the need for companies to measure and manage customer lifetime value, using tools like Net Promoter Scores and customer segmentation. He also discusses the challenges of implementing customer-centric strategies, the importance of relationship recovery, and the role of leadership in driving these changes.

    Rob Markey is a partner and director at Bain & Company and the founder of the firm’s Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

    Here are some free gifts for you:

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  • Welcome to Strategy Skills episode 518, an interview with the author of Change: Six science-backed strategies to transform your brain, body, and behavior, Michael J. Lopez.

    In this episode, Michael shares his consulting journey and leadership challenges that shaped his leadership style and led him to start his own firm. He shares his advice for consultants aiming to become partners in today's hybrid work environment.

    Michael also discussed change and how deeply personal it is that it can't be approached with one-size-fits-all solutions. Lopez explains why change takes longer than expected, especially in adults, and warns against organizations' tendency to focus too much on immediate outcomes rather than the necessary process of transformation.

    Michael J. Lopez is a leading voice in change, combining scientific principles and human behavior to unlock potential in individuals and organizations. With diverse experience across industries, he designs innovative strategies that drive transformation and accelerate performance, earning recognition as a LinkedIn Top Voice.

    Get Michael’s new book here: https://shorturl.at/NSBAn

    Change: Six science-backed strategies to transform your brain, body, and behavior

    Here are some free gifts for you:

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  • In this episode, we dive into digital transformation consulting, exploring the top digital transformation challenges faced by today’s technology leader from a large consulting firm working with C-suite executives on large-scale transformation projects. We’ll discuss how emerging tech consulting is shaping the future and how to balance vision and practicality while staying up to date on technology trends, especially the rapid move from AI to generative AI. We cover the challenges of business case development and overcoming ambiguous requirements that often arise in these fast-paced engagements.

    We also cover the challenges of staying up to date with consulting best practices, and skill-building for consultants to stay ahead of complex client demands at a time when there is almost no time left in leaders' days for skills development.

    It is about adapting to change, managing client expectations, and leading teams through fast-paced tech adoption. Gain insights into delivering digital strategy, employing communication skills and strategic thinking to achieve industry impact.

    We will also touch on benchmarking a 5-year vision, aligning stakeholder goals, and working in a lucrative consulting niche, even though it can be stressful.

    It is not easy to build disruptive solutions to earn client trust while staying up to date on tech advancements. Whether you’re new to continuous learning in consulting or an established professional, this video will give you ideas on navigating your consulting career successfully.

    Also, learn how you can leverage knowledge from McKinsey, BCG et al. former partners, and resources from firmsconsulting.com and StrategyTraining.com to strengthen your consulting skills and stay relevant in a fast-changing world.

    If you're ready to sharpen your consulting skills, get three exclusive gifts:

    Nine Leaders in Action eBook: https://specialoffers.firmsconsulting.com/gift

    McKinsey & BCG Winning Resume: https://firmsconsulting.com/resumepdf

    Well-Managed Strategy Study Guide: https://firmsconsulting.com/overallapproach

    Watch the video version here: https://youtu.be/jUaO9WiR8NM?si=xGfAik9paUKV6zBE

  • Welcome to Strategy Skills episode 516, an interview with the author of Change the Wallpaper: Transforming Cultural Patterns to Build More Just Communities, Nilanjana Dasgupta.

    In this episode, Nilanjana discusses her career journey and research on implicit bias and diversity science. She highlights her groundbreaking 2001 study showing that implicit attitudes can be changed through exposure to counter-stereotypical media images. Nilanjana also discusses the importance of understanding and addressing subtle forms of discrimination, such as accent and social class, in professional settings. She advocates for evidence-based strategies over diversity training to foster inclusive cultures.

    Her new book, "Change the Wallpaper," offers practical approaches to creating cultural change for equality and justice, focusing on situational forces that influence behavior and perceptions.

    Nilanjana Dasgupta is a professor of psychology at the University of Massachusetts. She is a leader in research on implicit bias, diversity science, and designing interventions to create local culture change. Her passion is to translate science for social good.

    Get Nilanjana’s new book here: https://changethewallpaper.com/

    Here are some free gifts for you:

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  • Today, we will answer a common question about how to determine office location preference to include on the consulting job application with firms like McKinsey, BCG, and Bain and when applying to firms like Deloitte, PwC, KPMG, et al. The thinking process will also be applicable when considering taking a leadership role in various parts of the world versus selecting a role in your hometown or closer to home.

    Question we received from one of our subscribers:

    “I’ve been told that the office locations you select on your full-time consulting job application can significantly impact your opportunities. I am considering applying to my hometown office (I am from the US) or applying to another country to get international experience. What is your advice on thinking about this and making a decision?” #McKinsey #consultinginterviews #caseinterview

  • Students and consultants usually ask us for help with consulting specialization. This is a crucial question that consultants have to consider when mapping out their management consulting career path. Today’s video will provide our perspective on this topic. Many consultants do not understand consulting specialization. Sector and type of work are not mutually exclusive. What does that mean? To specialize, you need to define your area of specialization around three areas. After watching this video, you will have a much better understanding of how to select your area of specialization as you are building your consulting career.

    If you're ready to sharpen your consulting skills, get three exclusive gifts:

    Nine Leaders in Action eBook: https://specialoffers.firmsconsulting.com/gift

    McKinsey & BCG Winning Resume: https://firmsconsulting.com/resumepdf

    Well-Managed Strategy Study Guide: https://firmsconsulting.com/overallapproach

    Watch the video version here: https://youtu.be/FIOSVGq2mNs?si=EhGqKZMOQWw495Sr

  • Welcome to Strategy Skills episode 513, an interview with the author of Leading Giants: A Leader's Guide to Maximum Influence, Dave Durand.

    In this episode, Dave explains his decision to approach life as an adventure, without fearing mistakes and prioritizing the best ideas over being right. He talks about building successful organizations by creating the right culture, hiring for values and cultural fit, and adapting to technological changes. He shares how he balances personal and professional responsibilities, advising us to maintain order in life and strive for continuous improvement.

    Dave Durand is a 9-figure founder. He has built and sold multiple businesses which have collectively done over one billion dollars in sales in industries including media, digital services, and leadership training. He has been named Most Respected CEO three times by Glassdoor and Entrepreneur of the Year by Ernst & Young.

    Get Dave’s new book here: https://shorturl.at/qoogX

    Leading Giants: A Leader's Guide to Maximum Influence

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