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Join me for a compelling conversation with Rebekah Di Blasi, founder of Design Your Best Work Life, as we delve into the transformative power of early career experiences in hospitality and retail. With over 15 years in corporate HR and recruitment, Rebekah brings a wealth of knowledge to the table, particularly in supporting mid-career professionals through significant career transitions.
In This Episode:
- Rebekah’s Journey: Discover how Rebekah navigated her own career crossroads post-family life during the COVID-19 lockdowns, leveraging her extensive HR expertise to foster her career coaching practice.
- Hospitality to High Gear: Explore how early stints in hospitality and retail are not just jobs, but a foundation for building essential skills applicable across any career. Hear about her own experiences and the surprising ways they shaped her professional path.
- Real-Life Transitions: Be inspired by stories of individuals who have successfully transitioned from hospitality roles into vastly different fields, such as a chef becoming a policy officer or a venue manager evolving into a customer experience strategist.
- Staying Put: Sometimes, the best move is no move at all. We'll discuss why some choose to stay in their current roles and how mindset and external life factors play a crucial role in these decisions.
- The AI Effect: Get curious about the future as we touch on the role of AI in the workplace and what it means for skill transitions and career development.
Why You Should Listen:
Whether you’re contemplating a career shift or just curious about how diverse experiences can influence professional growth, this episode provides insights and real-world examples to help you design and pursue your best work life. Rebekah's expert advice, combined with personal anecdotes and client stories, offers a unique perspective on navigating career paths in today’s ever-changing landscape.
Tune in to uncover the hidden strengths gained from early career roles and learn how to harness them for future success. Don’t miss this enlightening discussion on shaping your career journey with intention and adaptability! Learn More about Rebekah https://www.designyourbestworklife.com/
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In this episode, I have the pleasure of hosting Emma MacGregor, a seasoned professional with over 20 years of experience in the Events and Hospitality Industries. Her extensive background spans venue management, catering, and sales, making her a true connector of like-minded individuals. Emma is passionate about sustainability and is committed to driving significant changes in an industry she deeply loves and understands.
Emma's expertise as an Event Producer is unparalleled. She has a natural eye for design and flow, ensuring that every event she touches runs seamlessly. Known for her hands-on, solution-driven approach, Emma is always ready to dive in and get things done, ensuring her clients enjoy a flawless experience while she works behind the scenes.
With professional connections across Australia and a deep understanding of Stage Management, Emma brings a wealth of on-ground qualifications, including RSA, Safe Food Handling, and First Aid Certifications. Her versatility allows her to seamlessly transition between front-of-house and back-of-house roles as needed, adapting to the dynamic demands of any event.
For the past four years, Emma has been the driving force behind the Little Food Festival held annually at Federation Square. This wonderful event encourages children to explore the food system and understand how their food choices impact their health and the environment. Emma’s dedication to creating engaging and educational experiences for kids showcases her commitment to making a positive impact through her work.
Tune in to this episode to hear Emma share her journey, insights, and passion for creating sustainable and seamless events. Learn how she continuously generates innovative ideas, provides creative solutions, and ensures every event is a memorable success. Whether you’re an industry professional or simply interested in the world of events, this episode is packed with valuable takeaways.
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In this episode, I delve into how to prepare your hospitality venue for the upcoming Long Weekend. With cold weather setting in, it's essential to make your space appealing to both regulars and visitors. I'll discuss creating cozy spaces that invite guests to linger, the impact of fresh flowers on your decor, and how to craft an inviting ambience that sets your venue apart. Additionally, I highlight the importance of introducing a new, short menu that caters to the season, ensuring that your team are having fun and creating an environment that customers want to talk about and share on social media.
My goal is to help you make your venue the talk of the town and a must-visit destination. By focusing on these key elements, you can create a memorable experience that encourages guests to return and recommend your place to others. I'll also provide tips on how to encourage social media sharing, turning your venue into a hotspot for the Long Weekend. Tune in for practical advice and creative ideas to boost your venue's appeal and make it the go-to place for this special occasion.
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In this podcast episode, I delve into a personal experience at St. Vincent's Hospital, highlighting the valuable lessons we can learn by looking beyond our own industry. During my time at the hospital, I observed various operational practices, communication strategies, and cultural aspects that significantly enhanced efficiency and teamwork. By sharing this story, I aim to illustrate how we can draw inspiration from different sectors and integrate these insights into our own businesses to foster better communication, streamline job roles, and cultivate a positive workplace culture.
Through this narrative, I emphasise the importance of cross-industry learning and the benefits it can bring to our professional environments. By adopting successful practices from other fields, we can address challenges more effectively and create more cohesive, efficient teams. This episode encourages listeners to remain open-minded and proactive in seeking out innovative approaches from various industries to drive improvements and achieve greater success in their own organisations.
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Are you making one of the four biggest mistakes that can derail your business? In my latest episode, I uncover the critical errors many business owners overlook. From setting a clear vision to the essential skills you need to lead, I’ve got you covered.
Join me as I tease out the hidden traps and share strategies to steer your business towards success. Don’t miss out on these game-changing insights—tune in and transform your approach to business management!
Hospitality Momentum: https://www.hospitalityteam.com.au/hospitalitymomentum
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Join me for an insightful conversation with Bart Sobies, the powerhouse behind The Accommodation Show, iBooked.Online, and the STRIVE to Thrive Conference. Bart's entrepreneurial journey began at just 15 with his first online business, which grew into a successful tech company. With his deep expertise in technology, marketing, and investment, Bart has become a guiding light in the hospitality industry.
As an authority on direct bookings, marketing, branding, and digital products, Bart has helped thousands of hospitality owners generate millions in additional revenue through iBooked.Online. He also leads the Accommodation Professionals Network, a vibrant community of over 2,500 professionals sharing industry insights.
In 2023, Bart led the ground-breaking 5-Day AI Challenge, educating hosts on leveraging AI to boost direct bookings. His influence spans the globe with speaking engagements at prestigious events like ASTRA Conference, The Book Direct Show, Vintory Mastermind, and No Vacancy.
This year, Bart is touring Australia, presenting at key conferences, and sharing his knowledge on industry podcasts. Tune in to discover how you can elevate your direct bookings and thrive in the competitive tourism landscape! 🌏✨
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In this episode, we delve into the captivating journey of Steve Jeffares, a filmmaker turned craft beer pioneer. Steve's story begins with a pivotal moment in 2000, when he experienced a beer revelation while living in Los Angeles. Upon returning to Melbourne, he, along with Guy Greenstone and Justin Joiner, co-founded The Local Taphouse in Melbourne and Sydney. These pubs not only introduced Australians to a new level of craft beer appreciation but also laid the foundation for what would later become the renowned GABS festival (Great Australian Beer SpecTAPular).
From these humble beginnings, GABS has evolved into Australasia's premier beer festival, attracting over 55,000 enthusiasts annually across Melbourne, Sydney, Brisbane, and Auckland. Inspired by a year in New York City, Steve ventured into brewing, co-founding Stomping Ground Brewing Co in 2016. With its popular Beer Halls, Stomping Ground has revitalised Collingwood as a hub for independent brewing, harking back to the suburb's rich brewing history.
In this episode, we explore Steve Jeffares' journey from filmmaker to beer visionary, tracing the evolution of craft beer culture in Australia and the impact of initiatives like The Local Taphouse and GABS festival. Join us as we raise a glass to the spirit of innovation and community that defines Stomping Ground Brewing Co and its quest to make great beer accessible to all.
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Welcome to this exciting episode of our podcast where we delve into the vibrant world of Sydney's specialty coffee and hospitality scene with Alex Williams, a seasoned entrepreneur and co-founder of three renowned retail brands: The Commune Project, Dachshund Coffee, and Anvil Coffee Co. With over fourteen years of experience, Alex recounts his entrepreneurial journey, starting with the launch of Anvil Coffee Co on Kirribilli Wharf in 2013, which quickly gained recognition for its inspiring location and exceptional service. He discusses the philosophy and values that drive his brands, focusing on sustainability, inclusivity, and high-quality products that resonate deeply with his community.
In this engaging conversation, Alex reveals five key strategies for enhancing customer interactions, transforming everyday transactions into meaningful relationships. These insights are a testament to the foundational belief of Dachshund Coffee—that relationships, not mere transactions, are essential in connecting with others. The episode also highlights how Alex’s ventures, including The Commune Project, integrate their mission into every aspect of their operation, from menu design to community engagement, fostering a culture of sustainability and inclusiveness.
Listeners will also learn about the notable achievements and media recognition that Alex's cafes have received, such as winning The Daily Telegraph's and Urban List Sydney's best coffee awards. This recognition has helped cement his businesses as top destinations for coffee lovers and those seeking a dog-friendly cafe experience. Tune in for a dose of inspiration and discover how intentional business practices can lead to success in the competitive hospitality industry, all from one of Sydney’s leading entrepreneurs.
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Once a high-flying chef in the world’s most prestigious kitchens, Jose Chavez has swapped his chef’s hat for the digital cap of SEO and blog growth mastery. With 15 years of stirring sauces and seasoning steaks in hatted establishments like Jacques Reymond and on shows such as MasterChef, Jose’s transition from kitchen to keyboard is nothing short of remarkable. Imagine cooking for culinary legends like Heston Blumenthal and Marco Pierre White – now he's using that precision and creativity to enhance digital dining experiences!
In this not-to-be-missed episode, we dive deep into Jose’s thrilling culinary adventures, including the times he impressed Heston Blumenthal not once, but twice. Discover how his passion for gastronomy and knack for storytelling are now fuelling his current venture, Digital Chef, where he crafts SEO-optimised blog posts that skyrocket online visibility for the hospitality industry.
Hear about his journey from high-level culinary arts to founding Digital Chef, a hub for robust social media strategies, influencer marketing, and mouth-watering menu consulting. Learn how Jose’s innovative SEO tactics and web design expertise are revolutionising digital marketing, making it a one-stop solution for dynamic online engagement.
Whether you're a food enthusiast, a budding chef, or a digital marketing professional, this episode offers valuable insights into balancing a passionate career with family life, and mastering the art of visibility in the digital age. Get ready to be inspired by Jose’s story of transformation and his strategic approach to driving organic traffic and enhancing Google rankings for the hospitality sector.
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Richard Jeffares' journey from craft beer enthusiast to gluten-free brewery pioneer is a tale of passion, resilience, and innovation. Diagnosed with Coeliac Disease in 2015, Jeffares faced the stark reality of a gluten-free diet, stripping him of the craft beer diversity he cherished in Australia. This seemed to mark the end of his craft beer adventures with friends, until a 2017 American road trip unveiled a surprising discovery: breweries producing gluten-free beer that rivalled, and sometimes surpassed, traditional offerings.
Motivated by this revelation, Jeffares founded TWØBAYS Brewing Co in 2018, revolutionising the gluten-free beer scene in Australia. TWØBAYS now offers a wide range of delicious, gluten-free craft beers, accessible nationwide in bottle shops, venues, and at its dedicated Mornington Peninsula Brewery.
We chat about all things brewing and the impact that Gluten Free Beer is having on the market as it is offered at major sporting arenas, including the MCG and complements menus in many fine dining establishments to ensure that all guests are catered for and included.
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In this episode, I delve into the intricacies of building businesses, navigating through evolutions, fostering innovative ideas, and leveraging corporate world experiences with none other than Jess McDonald. With a remarkable 25-year journey in retail that has taken her across the globe—from Japan to Australia and Europe to New Zealand—Jess stands as a testament to what it means to be a global business dynamo. As the visionary founder of Agents of Innovation, a boutique business coaching and consultancy firm, and High Tees, an ethical fashion social enterprise, Jess embodies the spirit of entrepreneurship and strategic investment. Her role as a Director, in her family's investment company further accentuates her business acumen and investment savvy.
Jess's conversation with me not only highlights her extensive career but also her unique approach to business. Her journey from the shop floor to the boardroom illustrates her unparalleled expertise and adaptive strategies in the face of change. Engaging with Jess offers an amalgamation of fun, creativity, and effective problem-solving, all while emphasising tangible outcomes. Our discussion also covers the essence of drawing on experiences from the corporate realm to fuel entrepreneurial ventures, making this episode a must-listen for anyone looking to navigate the complex yet rewarding world of business building and innovation.
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In this engaging episode, we dive into the world of Competitive Socialising, a concept that redefines the balance between work and leisure. Join us as we uncover the story of Sportsplus, a groundbreaking idea born out of a simple frustration with golf, which has since transformed into a thriving business in Australia. Whether you're a staunch non-competitor or someone who thrives in competitive environments, this story of innovation and fun is bound to captivate you.
Discover how turning common leisure activities into a competitive yet social event can change the way you think about playtime with family, friends, and even business colleagues. This episode is more than just a tale of business success; it's a reminder that joy, engagement, and friendly competition can be found in the most unexpected places. Tune in to get inspired, and perhaps you'll find yourself eager to join the world of Competitive Socialising after this!
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In this episode, I delve into the essence of customer service and how it is so much more than mere efficiency and that it is all about unforgettable experiences. Reflecting on my recent travels across the east coast of Australia, where I've been training frontline teams and nurturing leadership development, I've observed the remarkable dedication and service levels exhibited by individuals in various establishments. Amidst this exploration, a fundamental truth emerges: while skills can be trained, attitudes are deeply rooted and often resistant to change unless nurtured authentically.
I've always emphasised the importance of connecting with employees beyond the hierarchical boundaries of 'boss' to foster genuine commitment. Although outliers may exist, whose approach remains transactional despite guidance and training, the focus remains on cultivating exceptional teams whose collective performance delights customers consistently. Through analysing customer feedback and reviews, certain patterns emerge, highlighting the key elements that contribute to exceptional service. These insights illuminate six fundamental pillars that underpin the guest experience, providing a roadmap for enhancing service excellence and fostering lasting customer relationships. Join me as I share these pillars and chat about how we can all go about crafting memorable experiences for every customer.
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🎧 Tune in to the latest episode of The Michelle Pascoe Hospitality Podcast! 🌟
In this week’s episode, I take the guest seat to share my invaluable insights and experiences gained over three decades dedicated to the customer experience. Prepare to be inspired as I dive deep into the customers' insatiable quest for the most unforgettable moments.
Joining Michelle as the host is the remarkable Yanique Grant, founder of the highly acclaimed Navigating the Customer Experience Podcast. Together, they uncover the challenges faced by the service industry and provide invaluable global perspectives on the matter.
Discover how my own proprietary software program OARS has become a renowned "mystery shopping" program helping my clients elevate their businesses in both scale and service. Gain valuable knowledge about the significance of having dedicated employees who ensure that every customer's experience is balanced between objectivity and subjectivity.
But that's not all – buckle up as I delve into the importance of active listening, proactive engagement, and the ability to empathise with customers, especially during tense moments such as handling complaints. Remember, behind every customer interaction lies a real person with genuine emotions.
Prepare to be inspired, informed, and empowered by this episode filled with wisdom and actionable strategies. So, grab your headphones and get ready to embark on an unforgettable journey into the world of hospitality and customer experience.
Click the link below to listen and share this incredible episode of The Michelle Pascoe Hospitality Podcast. Get ready to become a master in creating unforgettable moments for your customers. Happy listening! 🎙️✨https://yaniquegrant.com/podcasts/
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In this week’s episode my guest is an extraordinary woman shaping the business landscape. We unravel the remarkable journey of Jules, founder of Handle Your Own PR, She’s The Boss Group, and Australian Women Speakers. With over a decade of teaching small business owners the art of securing free publicity, Jules initiated the She’s The Boss group during the pandemic in 2020, becoming a hub for online and offline events for female founders. Explore the She’s The Boss Chats podcast, the She’s The Boss YouTube channel featuring successful women in business globally, and a digital magazine called Maggie. Jules, a force to be reckoned with, has recently embarked on a Livestream video show in 2024.
Through the interview we chat about her course and mentoring service, "How to Become a Woman of Influence," where she imparts a comprehensive strategy encompassing LinkedIn, Networking, Podcasting, Speaking, Awards, PR, and Online Courses. In late 2023, fuelled by the realisation that only 30% of speakers are women, Jules founded the Australian Women Speakers group on LinkedIn and Facebook, with a directory launching very soon.
Jules is on a mission to make women more visible, with a particular focus on businesswomen over 45. Join us in this episode as we explore the inspiring story of Jules and her relentless efforts to showcase the incredible women changing the world through their businesses.
https://shesthebossgroup.com/
https://www.handleyourownpr.com.au/home
Podcast: https://shesthebossgroup.com/chats/
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Welcome to a heartwarming episode. In today's edition, we delve into the incredible impact that Learning Links has on children facing learning difficulties. Don, my guest, walks us through the remarkable work done by this organisation, highlighting their mission to help thousands of children not only learn to read but also to build confidence and overcome the challenges of learning.
In the 2021-22 period alone, Learning Links touched the lives of 4,738 children, 3,477 families, 115 schools, and 3,470 professionals, offering crucial support to those with additional needs. Don shares beautiful stories, including his own personal journey in the classroom, supporting a young boy on the path to reading success. Moreover, we hear of a volunteer who once benefited from the program as a young girl, illustrating the lasting and positive impact Learning Links has had on her life. Tune in as we explore the synergy between Learning Links and Registered Clubs in NSW, united by the common goal of helping children make measurable gains in literacy and numeracy, building confidence and meaningful engagement in the classroom. Don't miss this episode filled with heartwarming tales of transformation and the incredible power of education.
https://www.learninglinks.org.au/
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In this episode I interview Michael McQueen, multi-award winning speaker, change strategist and best selling author of 10 books, sharing insights into his recent book Mindstuck - Mastering the Art of Changing Minds.
Mindstuck is a wonderful book blending straight talk and neuroscience. Having spent the past two decades helping Fortune 500 brands and leaders embrace the changes they'd rather fight or ignore, Michael McQueen understands what it takes to change even the most stubborn minds.
Whether you are a leader trying to help your team keep pace in changing times, a businessperson who needs a potential partner to see your value proposition or a parent who wants to get your teenager away from their screen, this book will show you how to persuade even the most mindstuck people in the world.
Listen to Michael unpack Mindstuck, his must-read guide to persuading even the most stubborn and strong-willed individuals.
https://michaelmcqueen.net/store
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Dive into a world of visionary leadership and sustainable innovation in this week's episode of my podcast! Meet Vanessa Cullen, a seasoned professional with two decades of management expertise as the Founder and Principal of Forward Thinking Design & FTD Circular. Vanessa, a trailblazer in the industry, guides us through her inspiring journey as a B Corporation and Certified Social Enterprise leader specialising in transforming clubs, hospitality, and charity organisations. Armed with a Bachelor of Design (Hons, UNSW) and a wealth of post-graduate qualifications, Vanessa's commitment to eliminating waste extends beyond the physical realm to wasted potential and resources.
Join me as Vanessa shares her mission to revolutionise the way we view and utilise space, drawing on her multifaceted skills in business, brand development, circular economy, and consumer advocacy. Discover how she seamlessly intertwines creativity and expertise to craft solutions that are not only locally focused and sustainable but also inclusive, profitable, and enduring. Vanessa's dedication to mentorship and innovation shines through as she empowers us all to contribute to a better world.
In this episode, Vanessa challenges businesses to rethink their spaces, emphasising the critical connection between sustainability, place, and people. Explore the transformative concepts of repurposing, reusing, and recycling, as she encourages a holistic approach to building a brighter and more responsible future.
Don't miss out on this captivating conversation with Vanessa Cullen, where every insight leaves you inspired to embrace your best self for a more sustainable and harmonious world. Tune in now and be part of the change!
https://forwardthinkingdesign.com.au/
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Welcome to a special episode of "Leading the Talent Charge." Today, we're diving into the core strategies that will empower you to attract, recruit, and train top-notch talent in 2024. We're cutting through the complexities and focusing on three key pillars: Communication, Change, and Connection. Learn effective communication techniques that streamline your recruitment process, embrace change as a catalyst for growth, and foster genuine connections that make your team thrive. Whether you're a seasoned HR professional or a business leader looking to enhance your workforce, these practical strategies will equip you to navigate the evolving landscape of talent management. Get ready to lead with impact – this is "Leading the Talent Charge: Strategies for Attracting, Recruiting, and Training Staff in 2024."
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Emma Duxbury, the visionary CEO of ED Media Management, stands at the forefront of revolutionising marketing and communications within the dynamic realm of the hospitality industry. As a seasoned leader, Emma has successfully steered her boutique agency to new heights, emphasising the crucial intersection of corporate communications and social media strategy. With a keen understanding of the ever-evolving digital landscape, Emma has orchestrated a remarkable online presence for her clients, leveraging the power of various social media platforms to amplify their brand stories. Her innovative approach extends beyond traditional marketing, embracing the dynamic nature of online interactions to foster meaningful connections with the audience.
With an unwavering commitment to excellence, Emma Duxbury continues to shape the narrative of her clients in the hospitality sector, proving that in the digital era, effective communication is not just a necessity but a powerful tool for sustainable success.
https://edmediamanagement.com.au/
- Visa fler
