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On this episode of The Retail Crime Intelligence Podcast, Rob Wolf (Auror) talks with Police Chief Eric Clifford (Schenectady, NY) about connecting and collaborating across organizations and teams to make communities safer.
They cover everything from Chief Clifford’s career journey to lessons learned as a law enforcement leader – they also dive into the current state of community crime, retail’s role in that, and how leaders like Chief Clifford are addressing it in the US.
Eric Clifford is the Police Chief for Schenectady, the county seat of Schenectady County in Eastern New York. Chief Clifford is a certified Crisis Negotiator, Zone Five Regional Police Academy instructor, the former call-out coordinator for the Peer Support team, and trained as a bicycle police officer. He is also on the board of directors for the Zone Five Regional Police Academy and the Capital Region Crime Analysis Center.
Jump into the conversation:
[00:00] An introduction to Police Chief Eric Clifford
[07:55] Efforts to recruit and diversify the police force ongoing
[10:29] Shifting police mindset and building community trust through outreach programs
[15:37] The importance of addressing theft for community welfare
[21:31] County meeting discusses quarterly assessments, active shooter training, and emerging technology
[25:12] How partnerships help reduce crime and poverty in the community
[26:27] Expressing gratitude for community safety efforts, partnership, learning, and podcast participation
Resources:
Erics’s LinkedIn: https://www.linkedin.com/in/eric-s-clifford-40849a14/
Rob’s LinkedIn: https://www.linkedin.com/in/rpwolf/
Auror’s website: https://www.auror.co
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We recently announced that public safety technology leader, Rob Wolf, joined Auror as Senior Director of Public Safety Solutions.
On this episode, Rob joins the podcast to discuss all things law enforcement and public safety technology, diving into his interesting career background and entrepreneurial journey in this space.
Prior to joining Auror, Rob led a company focused on building 911/CAD and RMS systems for small and mid-sized agencies. He is also the founder and former president of a software company that helped manage large-scale national security events and disasters, once recognized as Microsoft Partner of the Year.
Jump into the conversation:
[00:00] An introduction to Rob
[05:39] Rob’s career journey
[12:39] How retail crime rings impact us all financially
[14:25] Technology in law enforcement streamlines data for officers, aiding crime-fighting
[18:38] Auror focuses on bringing retail crime capabilities to law enforcement through license plate recognition
[20:44] Why a career is about people and teams
Resources:
Rob’s LinkedIn: https://www.linkedin.com/in/rpwolf/ Alaina’s LinkedIn: https://www.linkedin.com/in/alaina-kring-cpht-93108390/ Auror’s website: https://www.auror.co/ -
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Join public safety and law enforcement veterans, Rob Wolf and Raul Aguilar, as they discuss the future of crime intelligence and answer questions from the crowd in this previously recorded LPF webinar.
Raul Aguilar is the Senior Director of Law Enforcement Partnerships at Auror. Prior to joining Auror, Raul served as the Deputy Assistant Director for the Countering Transnational Organized Crime, Financial and Fraud Division for Homeland Security Investigations (HSI) – the principal investigative component of the U.S. Department of Homeland Security (DHS).
Rob Wolf is the Senior Director of Public Safety Solutions at Auror. Prior to joining Auror, Rob led a company focused on building 911/CAD and RMS systems for small and mid-sized agencies. He is also the founder and former president of a software company that focused on helping manage large-scale national security events and disasters, once recognized as Microsoft Partner of the Year.
Jump into the conversation:
[00:0] Discussing the nexus between retail and law enforcement
[07:00] Rob Wolf’s background
[10:13 How disruptive technology will impact law enforcement operations
[20:28] How retail crime poses challenges for law enforcement
[23:54] Law enforcement success story in Midwest fusion center
[31:12] Retailers can now easily send reports/evidence to law enforcement
[34:50] How retailers and police collaborate to combat crime
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We recently announced that criminal investigations senior leader Raul O. Aguilar joined Auror as Senior Director of Law Enforcement Partnerships. On this episode, Raul joins the podcast to talk all things law enforcement and retailer collaboration – specifically how we can help strengthen those relationships, improve investigations, and drive safer outcomes.
Prior to joining Auror, Raul served as the Deputy Assistant Director for the Countering Transnational Organized Crime, Financial and Fraud Division for Homeland Security Investigations (HSI) – the principal investigative component of the U.S. Department of Homeland Security (DHS).
Jump into the conversation:
[05:42] Raul’s background
[09:25] A dive into Homeland Security Investigations
[13:32] HSI research shows organized retail crime expansion
[17:53] Raul’s transition to a new role
[21:55] Learning from retailers and law enforcement networks
[25:06] Building partnerships to enhance law enforcement capabilities
[27:26] Closing statements
Resources:
Raul’s LinkedIn: https://www.linkedin.com/in/raul-o-a-b6bbb1273/ Bobby’s LinkedIn: https://www.linkedin.com/in/bobbyhaskins/ Auror’s website: https://www.auror.co/ -
Bobby Haskins (Auror) recently joined James Stark (Axis) on an LPF webinar about all things License Plate Recognition (LPR). Topics included how to integrate LPR into your existing safety strategy, technology considerations, and possible misconceptions about its use by retailers.
Jump into the conversation:
00:00 People, not vehicles, drive crime
04:21 The importance of people linking in retail investigations
06:24 How to create a safe environment for customers and employees
11:09 How cameras provide multipurpose intelligent data
12:56 Auror provides vehicle data for intelligence and security
21:09 Auror automates a vehicle interest list, boosting efficiency
30:08 How to ensure thorough camera coverage in high-traffic areas
Resources:
James’s LinkedIn: https://www.linkedin.com/in/james-stark-64400415/ Bobby’s LinkedIn: https://www.linkedin.com/in/bobbyhaskins/ Auror website: https://www.auror.co/ Axis website: https://www.axis.com/en-us LPF website: https://www.yourlpf.org/ -
Auror recently introduced an expanded product range to its Retail Crime Intelligence platform to help retailers and law enforcement reduce crime, loss, and violence.
In this episode, Tanya Johnson, Chief Product Officer at Auror, and Heather Legg, Director of Product at Auror, share how they use customer feedback and collaboration as a driving force in developing and improving their technology.
With an emphasis on responsible tech and AI, machine learning enhancements, and LPR, we are given a glimpse into the future of Auror for 2024 and beyond.
Resources:
Tanya’s LinkedIn: https://www.linkedin.com/in/tanyanjohnson/?originalSubdomain=nz Heather Legg’s LinkedIn: https://www.linkedin.com/in/heather-legg/ Bobby’s LinkedIn: https://www.linkedin.com/in/bobbyhaskins/ Auror’s website: https://www.auror.co/ Read the full release and product descriptions: https://www.auror.co/the-intel/retail-crime-intelligence-platformIn this episode, you’ll learn:
How AI and machine learning can better serve retail partners and enhance harm reduction strategies How Auror is committed to the responsible development and use of technology Auror’s vision for 2024 and beyondJump into the conversation:
(1:17) An introduction to Tanya Johnson
(01:40) An introduction to Heather Legg
(04:36) How Auror is technology agnostic, allowing flexibility
(07:40) Utilizes customer feedback as its greatest input
(15:37) Emphasizing human involvement, privacy, and trust in technology
(20:46) Benefits, integrated modules, identifying loss using intel, AI, and machine learning
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Originally recorded on TalkLP Podcast, host Amber Bradley sits down with Bobby Haskins, Vice President of Retail Partnerships at Auror to talk critical technology that helps keep employees and customers safe: License Plate Recognition (LPR).
Most practitioners don’t know that Auror has this technology and Bobby clears up why that is — and many other insights on industry trends. Although this may be new for the folks in the United States — this technology isn’t a new venture for Auror. Hear how long Auror has been doing this and why they are considered an expert in this field.
Resources:
TalkLP Podcast: https://www.talklpnews.com/talking-lpr-tech-with-auror/
Auror LPR: https://www.auror.co/product/lpr
Jump into the conversation:
[06:21] Intelligence is key to retail success
[13:30] Addressing privacy concerns in license plate recognition
[16:50] How a vehicle of interest list automation saves retailers time
[20:07] How to enhance surveillance with license plate recognition technology
[24:02] Measuring customer satisfaction with Net Promoter Score
[27:48] An LPR success story
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In this episode, Terry Sullivan, VP of Retail Solutions at Auror, shares his insights on championing Retail Crime Intelligence – why it works and why it’s so important.
Fellow Aurors and industry veterans Bobby Haskins and Alaina Kring join Terry. Together, they provide an office hours-style look into what’s going on in LP – chatting about the latest insights and trends they’re observing worldwide.
And importantly, the team dives into what’s working to keep stores safe.
You won’t want to miss it.
Resources:
Terry’s LinkedIn: https://www.linkedin.com/in/terry-sullivan-lpc-b267937/
Alaina’s LinkedIn: https://www.linkedin.com/in/alaina-kring-cpht-93108390/
Bobby’s LinkedIn: https://www.linkedin.com/in/bobbyhaskins/
Auror’s website: https://www.auror.co/
In this episode, you’ll learn:
How to adapt to the changing retail landscape
The importance of purpose-driven technology in stopping retail crime
The need for collaboration
Jump into the conversation:
(1:00) An introduction to Terry Sullivan
(04:45) Global collaboration to stop retail crime
(12:44) Why industry collaboration is at an all-time high
(16:16) How and why Auror uses structured data
(18:38) Executives rely on teams for vetting and recommendations
(23:45) Teamwork and collaboration at Auror
(25:42) Exploring other solutions and the upcoming plans for Terry
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Ed Fritz is the Crime Prevention Supervisor for the City of Boise Police Department and the Chair of ORCAID – the Organized Retail Crime Association of Idaho. An experienced supervisor with a demonstrated history of working in both government administration and retail crime prevention, Ed frequently speaks on these topics as a key thought leader in the industry.
The relationship between Auror and the teams Ed leads has been a gamechanger for addressing ORC in the US. Over time, we’ve been able to form similar ORCA partnerships across the country and grow our network for good.
Ed has truly set the standard for what successful collaboration looks like. In this episode, we’ll dive into that and specifically look at the retailer/law enforcement collaboration opportunity.
Resources:
Ed’s LinkedIn: https://www.linkedin.com/in/ed-fritz-a279b7b Alaina’s LinkedIn: https://www.linkedin.com/in/alaina-kring-cpht-93108390/ ORCAID’s website: https://www.orcaid.org/ Learn more about the national ORCA movement: https://www.auror.co/organized-retail-crime-associationJump into the conversation:
[03:26] Retail's role in crime investigation and prevention
[07:15] Helping retailers understand the value of collaborating with law enforcement
[13:02] An inside look at the technology resources for safety
[19:00] The need to reach out early
[23:58] How new laws are empowering retailers and law enforcement
[28:45] The importance of communication in solving broader scale cases
Stay up to date on all things Retail Crime Intelligence: https://www.auror.co/the-intel
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Season 3 of The Retail Crime Intelligence Podcast is here, and we've got a lot to talk about. Retail crime continues to rise around the world, along with violence in stores. It's time to dive deep on how we can address these challenges together as a Retail Crime Intelligence community.
We'll do exactly that this season, sharing our conversations with world-class AP/LP and law enforcement leaders. Join our hosts, industry veterans Bobby Haskins and Alaina Kring, as they unpack the ever-changing landscape of retail crime.
And if you enjoy the show, please consider leaving a review, subscribing, and sharing with your peers!
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On this episode, Ellen Dick (Retail Partnerships Manager at Auror) speaks with Katarina Demasi (Security Administration Officer at Drakes Supermarkets) about her AP/LP career journey and how she leverages her extensive experience on the frontline while working at the Head Office now.
The largest independent grocery retailer in Australia, Drakes has more than 60 stores across South Australia and Queensland.
If you like this episode of The Intel Podcast Series, we'd appreciate a follow, like, and rating!
And to stay connected on all things Retail Crime Intelligence, make sure you subscribe to The Intel newsletter: https://www.auror.co/subscribe
#lossprevention #assetprotection #retailcrime #lawenforcement
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Walmart’s Wade Schillo and John Baschoff (both Senior Manager, Asset Protection) joined Auror’s Bobby Haskins on a Loss Prevention Foundation webinar to share their learnings and experience with Auror so far. Some key talking points included:
What’s changed now that they have quality intelligence and structured data to work with; Lessons from rolling out a brand new system in eight weeks to 5000+ stores and 18,000 associates; Key lightning bulb moments since starting to use a platform powered by Retail Crime Intelligence; The place of Retail Crime Intelligence in the future of AP/LP.If you like this episode and The Intel Podcast Series, we'd appreciate a follow, like, and rating!
And to stay connected on all things Retail Crime Intelligence, make sure to subscribe to The Intel newsletter: https://www.auror.co/subscribe
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What are connected ecosystems and how do they apply to AP/LP? In this episode, Hedgie Bartol sits down with fellow Aurors Tom Batterbury and Bobby Haskins to explore the future of connected ecosystems, how the Retail Crime Intelligence Hub fits in with that, and how it differs from traditional case management.
Never miss an episode – subscribe to the show wherever you're listening. Stay updated on our latest content via The Intel and sign up to our monthly Retail Crime Intelligence newsletter: auror.co/subscribe
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Daryl Blackmore, Director of Loss Prevention at Rexall, joins Auror's VP of Retail Partnerships Bobby Haskins in a conversation about how Rexall has achieved 17% shrink improvement by empowering its teams with Retail Crime Intelligence.
This was recorded as part of a webinar presented in partnership with the Loss Prevention Foundation.
Read the Rexall case study: https://www.auror.co/customers/rexall
Never miss an episode – subscribe to the show on Spotify or Apple Podcasts.
Stay updated on our latest content via The Intel and sign up to our monthly Retail Crime Intelligence newsletter: auror.co/subscribe
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On this episode of The Intel by Auror Podcast Series, we chat about the latest ORC trends and insights with Dave Thompson of Wicklander-Zulawski.
Dave is the President at Wicklander-Zulawski, a consulting and training company on interview and interrogation techniques. With over 15 years of investigative and interviewing experience, Dave frequently researches and writes curricula for training law enforcement and loss prevention professionals.
Key talking points from this conversation include:
What ORC looks like Handling a potential ORC perpetrator The power of information sharing Why information sharing is “the bottom line” How retailers can better support prosecutorsNever miss an episode – subscribe to the show on Spotify or Apple Podcasts.
Stay updated on our latest content via The Intel and sign up to our monthly Retail Crime Intelligence newsletter: auror.co/subscribe
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Join Hedgie Bartol, Senior Director of Retail Business Development at Auror, in this conversation with Loss Prevention Research Council (LPRC) research scientist Cory Lowe about Organized Retail Crime (ORC). What constitutes ORC? What’s new in ORC? What's the #1 thing retailers should be doing in order to effectively address ORC? They'll address all of that and more in this episode.
Remember to rate and subscribe if you enjoyed this episode. Stay updated on our latest content via The Intel and sign up to our monthly Retail Crime Intelligence newsletter.
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In this episode, Auror Director of Customer Kylene Jones and Regional Director for ANZ Kaye Harding look at the Organized Retail Crime (ORC) trends and insights they're seeing across the Australia and New Zealand region. They examine how retailers are addressing the challenges of ORC, and the positive results from collaborative efforts across retailers and law enforcement.
Remember to rate and subscribe if you enjoyed this episode. Stay updated on our latest content via The Intel and sign up to our monthly Retail Crime Intelligence newsletter.
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Auror VP of Retail Partnerships Bobby Haskins joins Hedgie Bartol, Senior Director of Retail Business Development, in a conversation about the top trends they’re seeing in North America around addressing retail crime.
They look at learnings from industry events, dive into one of the biggest fears they currently see amongst Asset Protection/Loss Prevention teams, explore the importance of a connected ecosystem, and discuss the reach of ORC and its impact on customers.
Stay updated on our latest content via The Intel and sign up to our monthly Retail Crime Intelligence newsletter.
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During the war against Al Qaeda in Iraq, General Stanley McChrystal had a realization. Conventional, bureaucratic tactics used by the United States military were failing against an enemy that was more agile and decentralized.
So, he flipped the way the US operations were being run to a trust-based model with decentralized decision-making and teams that were empowered by information and intelligence. As a result, he and his team were credited with the death of the leader of Al Qaeda in Iraq at that time.
In the first episode of The Intel by Auror podcast series, join Auror CEO Phil Thomson as he chats with General McChrystal about why and how that approach worked for the US military - and how it can work for retail Asset Protection/Loss Prevention (AP/LP) too as they address Organized Retail Crime (ORC).
Don’t miss an episode of The Intel by Auror podcast series by subscribing or following wherever you get your podcasts.
You can read more about the conversation in our article, Lessons from a Four-Star General.
Stay updated on our latest content via The Intel and sign up to our monthly Retail Crime Intelligence newsletter.
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Auror is proud to present The Intel by Auror: Retail Crime Intelligence Podcast, to bring you conversations and insights exploring Organized Retail Crime (ORC), its impacts, and how to address it. Listen out for the first episodes coming soon!
Auror is the Retail Crime Intelligence platform empowering retailers and the communities around them to reduce crime, loss, and harm.
Want more? Check out The Intel for our latest content across channels.
Subscribe to The Intel newsletter: auror.co/subscribe
