Avsnitt
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In this episode Doug Rawson interviews Alex, Director of People and Culture at Helping Hands Orillia, about transforming a high-turnover nonprofit into a people-powered organization. They discuss listening to staff, implementing living wages, predictable schedules, clearer roles, and a coaching-first approach to rebuild trust and engagement.
Results include significantly reduced voluntary turnover and improved staff satisfaction; listeners are pointed to the episode show notes for the playbook drop, templates, and tools to adapt these changes in their own organizations.
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In this episode, we explore the real work behind operational improvement. Moving from paper-based processes to practical, sustainable systems that support teams. Grounded in Measured Impact + People Powered, we share a real Lean example, including what worked, what didn’t, and how it evolved. We also highlight how to protect staff time while improving quality, with simple tools like standard work and run charts.
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