Macquarie Bank talks customer experience and employee engagement

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Macquarie Bank and Xero on people, culture and customers
12 feb 2021· The Future of Business, Now: a Salesforce Podcast Series
Pip Marlow and Russel Howcroft are joined again by Rosalind Coffey from Macquarie Bank and Natalie Screen from Xero to explore the relationship between employee engagement and customer experience.
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How NAB combines business and IT transformation
5 feb 2021· The Future of Business, Now: a Salesforce Podcast Series
Pip Marlow and Russel Howcroft are joined by Simon Southwell from National Australia Bank to discuss IT Transformation, customer centricity and technology as an enabler for personalised experiences
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Navigating Telstra’s business transformation
1 feb 2021· The Future of Business, Now: a Salesforce Podcast Series
Pip Marlow and Russel Howcroft are joined by Kieran O'Meara from Telstra to discuss the complexity of Business Transformation and ensuring you thrive and not just survive.
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The Future of Business, Now: Trailer
29 jan 2021· The Future of Business, Now: a Salesforce Podcast Series
Listen to industry leaders from Australia and New Zealand about the challenges of delivering business success based on modern customer experiences.
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Innovation, efficiency and customer experience at Xero
22 jan 2021· The Future of Business, Now: a Salesforce Podcast Series
Pip Marlow and Russel Howcroft are joined by Natalie Screen from Xero to discuss IT productivity and business efficiency in a new era of value and trust, where customer expectations are driving change.
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How Afterpay manages growth, trust and technology
15 jan 2021· The Future of Business, Now: a Salesforce Podcast Series
Pip Marlow and Russel Howcroft are joined by Katrina Konstas from Afterpay to discuss the art of balancing customer experience with technology, trust and business growth at scale and pace.
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Macquarie Bank talks customer experience and employee engagement
25 nov 2020· The Future of Business, Now: a Salesforce Podcast Series
Pip Marlow is joined by Rosalind Coffey from Macquarie Bank to explore customer experience: the connections between customer and employee experience, culture, and business and community success.
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Avsnitt

Macquarie Bank and Xero on people, culture and customers

How NAB combines business and IT transformation

Navigating Telstra’s business transformation

The Future of Business, Now: Trailer

Innovation, efficiency and customer experience at Xero

How Afterpay manages growth, trust and technology