Avsnitt
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Customer service expert Monique Richardson argues that exceptional service starts long before a customer interaction. It begins with leadership, culture and how people inside the organisation are treated. Monique is an author, speaker and consultant, for more than two decades, she has helped organisations across Australia create customer experiences that build loyalty, trust and lasting relationships.
She explains why service is everyone’s responsibility, how leaders can create a culture that empowers employees, and why ease of experience is often the most overlooked driver of customer satisfaction. Monique also explores trust, service recovery, psychological safety, difficult customer behaviour and the powerful connection between employee experience and business performance.
Takeaways
Great customer service starts with leaders who genuinely care about people. Employee experience directly shapes the quality of every customer interaction. Customers remember how simple, easy and human experiences feel. Trust begins when frontline teams are present, engaged and empowered. Training creates confidence, consistency and better service across every generation. Service failures become opportunities when businesses learn from them properly. Empathy matters, but abusive customer behaviour must have clear boundaries. Customer service is an attitude, not a separate business department.Follow Monique Richardson
https://www.moniquerichardson.com.au/
https://www.linkedin.com/in/monique-richardson-customerservicetraining/Monique’s books
World Class Service https://amzn.com/0645792721
They Serve Like We Lead https://amzn.com/0645792705
Managing Difficult Customer Behaviour https://amzn.com/B08HL8MJQSBooks recommended
Man's Search For Meaning by Viktor Frankl https://amzn.to/3PUJLqSWatch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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The biggest barrier to growth is often not a lack of talent, effort or ideas. It is the complexity that quietly accumulates inside organisations, consuming time, energy and attention. Lisa Bodell believes that when leaders focus on removing unnecessary work, rather than adding more, they create the space for better thinking, stronger performance and more meaningful results.
Lisa is a futurist, keynote speaker, and founder of FutureThink. Her work has helped organisations including Google, Pfizer, Citigroup and the U.S. Navy simplify how they operate.
Lisa explains why subtraction is a powerful leadership skill, how unnecessary rules and processes damage culture, and why simplicity creates a competitive advantage. She also explores the opportunities and risks of AI, the importance of protecting thinking time, and what leaders must do to build organisations where high performers thrive.
Takeaways
Simplicity creates focus, helping leaders prioritise what matters most daily. Complexity grows when organisations continually add without ever subtracting. The best leaders think like sculptors, removing unnecessary work deliberately. Subtraction should be viewed as focus, not loss or failure. AI creates value when it frees humans for better thinking. Fear prevents people challenging outdated rules, processes and assumptions regularly. High-performing cultures require accountability, clarity and meaningful work expectations. Leaders should protect thinking time instead of executing calendars endlessly.Follow Lisa Bodell
https://lisabodell.com/
https://www.futurethink.com/Lisa’s books
Why Simple Wins: Escape the Complexity Trap and Get to Work That Matters https://amzn.to/4doNYuM
Kill the Company: End the Status Quo, Start an Innovation Revolution https://amzn.to/498E9QlBooks recommended
The Social Animal: A Story of How Success Happens by David Brooks https://amzn.to/4vuVoEm Watch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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Saknas det avsnitt?
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Honesty is not a value to put on the wall. It is a behaviour, a skill and a choice leaders must practise every day. Dom Thurbon is an entrepreneur, researcher, writer and speaker who has spent nearly 20 years helping leaders and organisations change behaviour through disruption. He has built and sold two global businesses, worked as a partner at EY, co-founded Alchemy Labs and written several publications.
Dom explains why truth is so difficult inside organisations, how silence becomes a form of dishonesty, and why leaders must go first. He reveals how cultures gradually drift away from honest conversations, often without anyone intending it. The result is frustration, disengagement and problems that grow larger because nobody feels safe enough to speak up.
Dom says that honesty is not simply a value to aspire to but a skill that must be learned and practised. He challenges leaders to stop seeing themselves as passengers in culture and instead recognise their role in creating it, one conversation, one decision and one behaviour at a time.
Takeaways
Truth is not a value; it is a skill leaders practice. Silence often causes more damage than outright dishonesty ever does. People frequently choose acceptance and belonging over difficult honest conversations. Every interaction teaches others what behaviour is acceptable and rewarded. Small problems become major failures when truth is repeatedly ignored. Leaders create honest cultures by demonstrating vulnerability and going first. No news rarely means good news; it often signals fear. Honest organisations are built through behaviours, not values statements alone.Follow Dominic Thurbon
https://domthurbon.com/Dominic’s book
To Be Honest: How making truth happen builds better businesses, lives and societies https://amzn.com/1923186434Books recommended
The Five Dysfunctions of a Team by Pat Lencioni https://amzn.to/43Sruho
Determined: Life Without Free Will by Robert Sapolsky https://amzn.to/440O87aWatch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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Senior leaders do not get ownership from their leaders simply by setting expectations. According to leadership coach and author Kylie Paatsch, ownership grows when people feel known, trusted, supported and clear about what matters.
Kylie is a leadership coach and speaker who has spent more than 30 years leading at every level and more than 20 years coaching and facilitating senior leaders from mid-level through to C-suite.
Kylie explains why leading leaders requires a shift from doing to enabling, why transactional meetings flatten energy, and how unclear expectations are often mistaken for people problems. She shares her Know, Show, Grow model for building trust, loyalty, responsibility and initiative in leadership teams.
Takeaways
Leading leaders requires influence, not simply managing people and tasks. Transactional meetings destroy connection, energy, ownership and meaningful team engagement. Clear expectations prevent confusion disguised as resistance, disengagement or poor performance. People want leaders who make them feel heard and understood. Ownership grows when leaders enable thinking instead of fixing everything. Trust strengthens when leaders consistently match their actions with words. Leaders often know performance metrics better than they know people. High challenge backed by high support unlocks stronger leadership performance.Follow Kylie Paatsch
https://kyliepaatsch.com.au/
https://www.linkedin.com/in/kyliepaatsch/
https://www.instagram.com/kyliepaatschleadership/Kylie’s book
The Connect Effect: How to Build Loyalty, Ownership and Engagement with Your Leaders https://amzn.com/1998528847Books recommended
Dare to Lead by Brene Brown https://amzn.com/1785042149Watch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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Entrepreneurs often build the business they want, then try to fit their life around it. The better path is to define the life you want first, then build a business that supports it. That’s according to Brian Brault, a seasoned entrepreneur, leadership educator and former global chair of Entrepreneurs’ Organisation.
Brian built and scaled multiple companies, including Advanced Facilities Services, and now works through Legacy of Significance to help founders, leadership teams and families align leadership, purpose and relationships.
Brian explores the danger of staying in the zone of excellence instead of the zone of genius, why relational authority matters as businesses scale, and why legacy is ultimately shaped by how we live, lead and serve others.
Takeaways
Entrepreneurs create better businesses when they design their lives first, not last. The zone of excellence can quietly drain energy, purpose and long-term fulfilment. Great leaders build more leaders instead of creating dependent followers around them. Relational authority matters more than positional authority as organisations grow and scale. Businesses scale faster when founders stop believing they must do everything. Healthy conflict strengthens teams when people feel safe, heard and respected. Entrepreneurs often regret sacrificing relationships in pursuit of power, status or money. Leadership is ultimately about serving others, building trust and creating meaning.Follow Brian Brault
https://legacyofsignificance.com/Books recommended
Discover Your True North by Bill George https://amzn.to/42PpgyVWatch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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Great leadership is not about having all the answers. It is about creating clarity, communicating with empathy and helping people perform at their best under pressure. Leadership expert Leah Mether argues that the “soft skills” of communication, accountability and psychological safety are now the hardest and most valuable skills in business, especially in a world increasingly shaped by AI and constant change.
Leah works with leaders and teams across Australia to strengthen communication, leadership and workplace culture, particularly in high-pressure and male-dominated industries.
She explains why unclear expectations create conflict, why “difficult people” are often misunderstood, and why discomfort should not be confused with psychological unsafety. Leah also explores leading through uncertainty, balancing empathy with accountability, and why human skills will become the defining advantage in the future of work.
Takeaways
Clear expectations prevent confusion, stress and wasted time across teams. Psychological safety still allows tough conversations and honest feedback at work. Great leaders balance empathy, accountability and clear communication under pressure. Technical skill alone rarely creates strong, effective and trusted leaders. Most workplace conflict starts from assumptions instead of upfront clarification. Strong leaders challenge ideas without attacking people or damaging trust. Human skills matter more as AI reshapes workplaces and leadership roles. Leadership starts with understanding how others experience your behaviour.Follow Leah Mether
https://www.leahmether.com.au/
https://www.leahmether.com.au/category/video/Leah’s books
Soft Is the New Hard: How to Communicate Effectively Under Pressure https://amzn.to/42xPOoa
Steer Through the Storm: How to communicate and lead courageously through change https://amzn.to/4wlQtGOBooks recommended
Red Brick Thinking by Donna McGeorge https://amzn.com/1394360843Watch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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Feeling stuck is not always a warning sign. Often, the discomfort, uncertainty and challenge people try to avoid are the very conditions that produce growth.
Performance consultant, speaker and author Andrew Horsfield discusses why so many capable people mistake struggle for failure. Drawing on his work with leaders in business, elite sport and education, Andrew explains the difference between productive struggle and burnout, why busyness can become a form of avoidance, and how reflection creates awareness and better decision-making.
He shares practical strategies for building a more intentional life, including how to align daily actions with long-term priorities, transition between roles with purpose, and recognise whether your effort is genuinely moving you forward.
Takeaways
Growth often feels uncomfortable before it becomes meaningful, rewarding and transformative. Burnout begins when effort loses meaning, direction, recovery and emotional balance. Busyness often distracts people from uncomfortable truths requiring honest reflection and change. Progress matters more than perfection when building meaningful work, leadership and relationships. High performers struggle most when trying satisfying everyone instead of leading courageously. Reflection helps people recognise harmful patterns before burnout quietly takes control completely. Living intentionally requires aligning daily decisions with deeply important long-term personal values. The most fulfilling lives are built through challenge, purpose, growth and connection.Follow Andrew Horsfield
https://andrewhorsfield.com/Andrew’s book
Better: Escape Average, Beat Burnout, Own Your Life https://www.booktopia.com.au/better-andrew-horsfield/book/9781764492508.htmlBooks recommended
The War of Art by Steven Pressfield https://amzn.to/4daErqXWatch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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The future is not something technology decides for us. According to applied futurist Brian David Johnson, leaders must keep humans at the centre, retain their agency, and actively shape what comes next.
Brian David Johnson is an applied futurist who helps governments, militaries, corporations and startups build actionable visions of the future. He was the first futurist at Intel Corporation, influencing decisions impacting billions of devices. He is Director of the Threatcasting Lab at Arizona State University, a senior fellow at Phaedrus, and a prolific author of nonfiction and science fiction. His work focuses on human-centred innovation, emerging technologies and preparing organisations for future risks and opportunities.
Brian discusses artificial intelligence, human labour, resilience, science fiction prototyping and why optimism is a deliberate act. He explains why leaders should ask what they are optimising for, what they should never automate, and how better stories help build better futures.
Takeaways
Technology doesn’t decide the future; humans must actively shape it. Leaders fail when they focus on tools instead of people. Artificial intelligence is software; humans remain responsible for outcomes. Efficiency alone creates fragile organisations vulnerable to disruption and attack. The future of work requires redefining value of human contribution. Optimism is a choice that enables action rather than fear. Strong cultures reward questioning, failure, and early problem discovery. Storytelling helps leaders explore futures more effectively than spreadsheets.Follow Brian David Johnson
https://www.phaedrusllc.com/
https://threatcasting.asu.edu/BDJ’s books
What You Need to Know About AI https://www.amazon.com.au/dp/B0CNLZ3Q1C/
The Future You https://amzn.com/0062965077
Science Fiction Prototyping
https://amzn.com/3031006682
Wizards and Robots https://amzn.com/B06XWR7KZJ
21st Century Robot https://amzn.com/B00PTBV4AKBooks recommended
Future Shock by Alvin Toffler https://amzn.to/4vL2oxH
Watch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartnersNewsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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In the second of this two-part series Andres Zylberberg, Richard Peake and I continue to answer the rest of the 25 questions entrepreneurs must answer to build an enduring great company.
After exploring vision and strategy in part one, this conversation moves into leadership, execution and the economic engine. We discuss why second-level leaders matter, why accountability must be documented and reviewed, and how effective meeting rhythms, priorities and metrics help turn strategy into consistent results.
We also examine the financial disciplines that give leaders real confidence, including Profit Per X, productivity, working capital, customer lifetime value, acquisition cost, forecasting, resource allocation and return on invested capital. The result is a practical framework for building stronger leadership, better execution and compounding business freedom.
Takeaways
Second-level leaders determine whether growth compounds or quietly stalls. “A” players lift standards, accountability and performance across the business. Scorecards turn vague expectations into clear ownership and better coaching. Execution improves when priorities, metrics and meeting rhythms work together. Strong meetings create timely decisions, alignment and genuine business momentum. Profit Per X clarifies how the business truly creates value. Realistic forecasts build confidence, commitment and better strategic decision-making. Disciplined execution creates stronger profits, freedom and long-term business value.Watch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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For this special 100th episode, I’m joined by Andres Zylberberg and Richard Peake. We unpack the 25 questions every entrepreneur must answer. It is a framework designed to help business owners assess where growth is happening, where it is stalling, and what may be holding the business back.
In part one of this two-part series, we focus on two of the five disciplines in the Compounding Growth Scorecard: vision and strategy. From purpose, values and long-term goals through to customer problems, competitive advantage and measurable progress, the distinction becomes clear between having good intentions and building a business with real alignment. Good businesses do not grow by accident. They grow when leaders make deliberate choices, communicate them well and stay focused on what matters most.
Takeaways
Clarity in vision keeps everyone aligned and pulling in same direction. Long term goals only matter if they turn into real priorities. Purpose and values mean nothing unless they actually guide behaviour. Strategy is about choosing what to do and what not. Understanding your customer beats talking about what you sell every time. Growth comes from doing the work, not just planning it. One clear metric can bring a whole team together fast. Real growth balances revenue, margins and the right kind of customers.Watch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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The true test of leadership is not what a person knows, but how they behave when the pressure is on. That’s according to behavioural risk strategist Preetie Boler, who insists that many workplace problems commonly seen as technical are, in fact, behavioural.
With 30+ years’ experience in legal and commercial roles across construction and facilities management, Preetie explains why trust can be damaged in a single moment and why self-awareness alone is not enough to change that.
She shares the behavioural patterns and practical tools she uses to help leaders respond more intentionally in high-pressure situations. Preetie explores how behaviour shapes culture, influences team performance, and determines whether leaders create safety, collaboration and trust when it matters most.
Takeaways
Leadership is revealed in behaviour, especially during moments of pressure. Under pressure, unconscious habits override even the best intentions. Trust can be built or broken in a single conversation. Self-awareness alone is not enough to change leadership behaviour. Small behavioural shifts can dramatically improve team trust and performance. Leaders must pause to choose intentional responses, not default reactions. Behavioural patterns shape culture more than strategy, skills or knowledge. Great leaders create safety, clarity and trust when stakes are highest.Follow Preetie Boler
https://www.empoweredbydesign.com.au/Preetie’s book
Shiftcode Leadership: A guide to building thriving teams and a positive workplace culture https://amzn.to/3PzDSyRBooks recommended
Mans search for Meaning – Viktor Frankl https://amzn.to/4d9BHfrWatch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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Your results in negotiation are shaped long before you enter the room – the internal dialogue you carry determines whether you ask, hold firm, or settle early. That’s according to negotiation specialist Glin Bailey, whose background in commercial finance and two decades in multinational organisations brings a distinctive lens to negotiation.
Glin shares her belief that every negotiation happens twice: externally with others, and internally within ourselves. She outlines how identity, emotional intelligence and self-awareness influence outcomes, and introduces her VALUE method for navigating power imbalances, reframing price-driven discussions, and consistently securing stronger, more considered agreements.
Takeaways
Your inner negotiation shapes every external negotiation long before words appear. Identity determines whether you ask boldly or settle far too early. Negotiation mastery begins with self-awareness, regulation and disciplined preparation. Price is rarely the whole story; value creates stronger leverage. Power often shifts through perception, not just size or status. The hardest question is usually the one most worth asking. Email can confirm agreements, but often weakens real negotiation outcomes. Better agreements with others begin with better agreements with yourself.Follow Glin Bayley
https://simplyglin.com/
https://www.linkedin.com/in/glinbayley/Glin’s book
The Negotiation Playbook: Strategies That Work and Results That Last https://amzn.to/4sO7wyFBooks recommended
The Science of Scaling by Ben Hardy https://amzn.to/47beAxbWatch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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Sustained performance is not built on willpower alone. Leaders who ignore sleep, recovery and the biological effects of stress eventually compromise decision-making, energy and long-term health.
Camilla Thompson is one of Australia’s leading biohacking experts and executive wellness coaches, working with high-performing leaders to optimise health, performance, and longevity. After experiencing burnout, sepsis, and prolonged illness linked to mould exposure and misdiagnosis, she rebuilt her health and now helps others understand the biological drivers of performance.
Through this conversation, Camilla reframes biohacking as practical, accessible health optimisation, exploring recovery, sleep, stress, and personalised health strategies that give leaders a sustainable competitive edge.
Takeaways
Leadership suffers when biology is ignored and recovery is treated as optional. Burnout often begins with high performance habits pushed far beyond sustainability. Sleep, hydration, nutrition and recovery directly shape decision quality and energy. Many leaders operate like elite athletes but neglect structured recovery completely. Biohacking is best understood as practical, preventative, evidence-based health optimisation. Mould exposure can cause profound illness, misdiagnosis, trauma and prolonged recovery. Healthspan means extending the years lived with strength, clarity and vitality. Small daily habits can create better energy, resilience and long-term performance.Follow Camilla Thompson
https://www.biohackme.com.au/Camilla’s book
Biohack Me: The Practical Guide to Everyday Biohacks Anyone Can Use to Optimise Their Health and Longevity https://www.amazon.com.au/Biohack-Me-Practical-Everyday-Longevity/dp/1394334036Books recommended
The Gift: 12 Lessons to Save Your Life https://amzn.to/4rOSto7Watch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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If you want the best out of your team, you can’t bludgeon them with data and expect it to stick. Numbers inform, but stories are what people remember, repeat and act on. Gabrielle Dolan is a leading expert on business storytelling, having worked with organisations including Australia Post, National Australia Bank and Accenture. She is the author of six books on leadership communication.
She explores why the brain is wired for story, and how storytelling builds trust, clarity and influence. Gabrielle also highlights common mistakes, the risks of inauthentic storytelling, and how to use simple, real stories to bring strategy to life.
Takeaways
Stories drive action because people remember emotion before logic. Leaders overuse data because it feels safer than storytelling. If people do not understand, communication responsibility sits with you. Authentic stories build trust, credibility and emotional connection with teams. Short, clear stories outperform long, rambling explanations every time. AI can assist storytelling but cannot replace real human experience. Culture is shaped by stories that spread through organisational grapevines. Great leaders use multiple stories to bring strategy to life.Follow Gabrielle Dolan
https://gabrielledolan.com/
https://www.linkedin.com/in/gabrielledolan/Gabrielle’s books
Stories for Work: The Essential Guide to Business Storytelling https://amzn.to/4kUTkBc
Magnetic Stories: Connect With Customers & Engage Employees With Brand Story Telling https://amzn.to/4s0njKQ
Story Intelligence: The Craft of Authentic Storytelling, Made Smarter with AI https://amzn.to/4bqrbxTBooks recommended
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect https://amzn.to/470cD6xWatch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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Artificial intelligence is no longer a peripheral experiment; it is becoming a defining force in how organisations operate, compete and grow. Leaders who treat it as a simple software upgrade risk missing the far deeper transformation already underway.
That’s according to Steve Brown, futurist, author, and former Intel and Google DeepMind executive, who examines what practical AI adoption really requires. Drawing on decades of experience helping organisations think long term, Steve explains why leaders must move beyond basic AI enablement and into process redesign and AI-first thinking.
He explores the leadership shift from expert authority to curious exploration, the promise of digital coworkers, the infrastructure demands powering AI, and why, despite rapid change, the future should remain deeply human.
Takeaways
AI is transforming business faster than most leaders can comprehend. Enablement alone delivers little without redesigning workflows and operating models. Leaders must shift from certainty to curiosity, experimentation, and exploration. Digital coworkers can offload, elevate, and extend human capability significantly. Clean, connected data remains essential for useful and scalable AI. AI-first companies will outperform traditional businesses that delay meaningful transformation. Rapid efficiency gains will not reduce demand for AI infrastructure. Human judgment, empathy, and connection remain vital in an AI-driven world.Follow Steve Brown
https://www.stevebrown.ai/Steve’s books
The AI Ultimatum: Preparing for a World of Intelligent Machines and Radical Transformation https://amzn.to/4lxuyHW
The Innovation Ultimatum: How six strategic technologies will reshape every business in the 2020s https://amzn.to/4dcxt6AWatch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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Peptides are rapidly emerging as one of the most discussed frontiers in modern medicine and longevity science. Yet alongside the promise sits significant confusion, misinformation and regulatory complexity. Understanding where peptides genuinely fit within evidence-based healthcare is becoming increasingly important for clinicians, entrepreneurs and high-performing professionals seeking better health outcomes.
That’s where Paloma Hatami comes in. She is a multidisciplinary entrepreneur with degrees in arts, commerce and law, she also holds advanced qualifications in nutrigenomics and medical genetics, including studies through Stanford University. She has founded and exited multiple ventures, including Oscar & Wilde, and now leads several health-focused companies including Actionable Genomics, MyGene, Therapeptics and Therapath Medical.
She discusses peptide therapy, the difference between clinical medicine and biohacking trends, the importance of pharmaceutical-grade manufacturing, and where peptides may legitimately support health span, recovery and modern longevity strategies.
Takeaways
Peptides may shape medicine’s future, but misinformation is spreading just as fast. Evidence, regulation and medical supervision matter far more than online hype. Not all peptides are equal, and quality control is critical. Biohacking trends often spotlight therapies before science fully catches up. Peptides can support recovery, but they are not magic fixes. Lifestyle, nutrition and sleep still form the foundation of health. Illegal imports and grey-market products carry serious risks and unknowns. The real opportunity lies in careful, ethical, evidence-based clinical application.Follow Polama Hatami
https://therapath.com.au/
https://mygene.com.au/Books recommended
We'll Prescribe You a Cat: The feel good Japanese bestselling book https://amzn.to/4b6RwlwWatch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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A strong leadership team is not built by accident. It comes from clarity, trust, high standards and the courage to stop tolerating mediocrity. That’s according to Dominic Monkhouse, a UK-based business coach who works with founder CEOs growing through the complexity of scale.
Dominic explains why A-teams matter, how great coaches help people see potential they cannot yet see in themselves, and why honest leadership is essential for scale.
He explores customer-centric culture, coaching frameworks, team performance, core values, and the hard leadership decisions required to build a business that can truly thrive.
Takeaways
Great leaders should stop tolerating mediocrity and build teams with clarity. A-teams are shaped by trust, standards, alignment and honest conversations. Great coaches see potential people cannot yet see in themselves. Culture works best when values shape behaviour, not wall posters. Customer trust grows when teams solve problems fast and own mistakes. Frameworks matter, but judgment matters more when complexity shows up. Scaling a business means upgrading people, roles, habits and expectations. Ask yourself: would I hire this person again tomorrow?Follow Dominic Monkhouse
https://www.monkhouseandcompany.com/Dominic’s books
Mind your F**king business https://amzn.asia/d/0aaZEgGx
F**k plan B https://amzn.asia/d/09mTDLSJBooks recommended
It's the Manager: Moving From Boss to Coach by Jim Harter https://amzn.asia/d/0687me9q
What a Unicorn Knows: How Leading Entrepreneurs Use Lean Principles to Drive Sustainable Growth by Matthew E. May, Pablo Dominguez, Nick Mehta https://amzn.asia/d/0gWEUaXr
Beyond Performance 2.0: A Proven Approach to Leading Large-Scale Change by Scott Keller & Bill Schaninger https://amzn.asia/d/05dKV4mrWatch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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Steve Stanley is a former education CEO and Army Reserve Lieutenant Colonel who has spent decades building leaders in high-stakes environments. Now a Director at the CEO Institute WA and Team Smart, he designs strengths-based leadership and change programs across business, government and elite sport, including BHP, Chevron, the West Coast Eagles and the WA Institute of Sport.
Steve shares 39 hard-won lessons he’s distilled into a private handbook for his family — principles on extreme ownership, discipline over excuses, ego control, trust, assumptions versus facts, and having the tough conversations you’d rather avoid. It’s a practical, values-driven episode about the behaviours that shape leadership, and the legacy they leave behind.
Takeaways
Own your decisions; your life reflects accumulated choices. Discipline today prevents regret and difficulty tomorrow. Excuses feel comfortable now but compound future consequences. Ego silences wisdom and weakens effective leadership. Trust grows through credibility, reliability, intimacy, reduced self-interest. Assumptions destroy clarity; facts create better decisions. Have difficult conversations early; delay magnifies damage. Family matters most; time invested becomes enduring legacy.Follow Steve Stanley
https://www.linkedin.com/in/stanleysteve/Books recommended
Shift Code Leadership by Preetie Boler https://amzn.to/3MZrN5b Watch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartnersNewsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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AI can lift performance fast, but only if you guard the thinking, the standards, and the trust behind it. That’s according to Leanne Shelton, founder and CEO of Human Edge AI Training. Leanne shares her journey from copywriting to AI training and keynote speaking after early shifts in client behaviour signalled that AI was changing the nature of knowledge work.
She explains the risks of inconsistent adoption, “shadow AI,” and over-reliance that can dilute judgment and customer experience. Leanne outlines her HABITS framework for leaders – humans, AI customisation, business implementation, and tactical strategy – so organisations move beyond experimentation into structured capability.
Takeaways
Use AI deliberately or risk eroding quality and trust. AI should enhance thinking, not quietly replace judgment. Human judgment must remain central as automation accelerates. Productivity gains mean little if standards quietly decline. Strategy first, then AI, never the other way. Train AI like a junior, not expert replacement. Consistency across teams protects brand and customer trust. Pause before adopting tools and protect long-term capability.Follow Leanne Shelton
https://www.linkedin.com/in/leanneshelton/
https://humanedgeai.com/Leanne Shelton’s book
AI Human Fusion: A non-techy human-first approach to AI for busy leaders https://amzn.to/4amblVFBooks recommended
The Let Them Theory by Mel Robbins https://amzn.to/4aNm9v4
The Monk Who Sold His Ferrari by Robin Sharma https://amzn.to/4tJSJq4
The Everyday Hero Manifesto by Robin Sharma https://amzn.to/4az2NehWatch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
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Best-selling author Mike Michalowicz returns to explore what sits beneath financial systems: psychology, habits, and the personal behaviours that drive money stress. Mike explains why successful entrepreneurs often struggle with money despite strong businesses, highlighting the tension between business and personal finances.
He discusses lifestyle inflation, the myth that growth fixes everything, and why true financial control comes from clarity, intentional habits, and conscious decision-making – allowing business owners to lead calmly, sustainably, and with confidence.
Takeaways
Money stress comes from habits and psychology not income or intelligence alone. More revenue amplifies existing behaviours, rather than fixing broken financial systems habits. True financial control comes from clarity, intentionality and conscious daily money decisions. Lifestyle creep quietly erodes profitability even as businesses appear successful externally outside. Separating personal and business finances is essential for sustainable leadership and focus. Growth without discipline creates fragility stress and constant reactionary decision making cycles. Profit first reveals underlying problems forcing better pricing cost control and priorities. Financial security allows owners to lead calmly serve clients and think long.Follow Mike Michalowicz
https://mikemotorbike.com/
https://mikemichalowicz.com/Mike’s books
The Money Habit: The Worry-Free Way to Financial Independence https://amzn.to/3NrTB2c
Profit First https://amzn.to/46hE4JB
Clockwork https://amzn.to/46g8ImC
All In: How Great Leaders Build Unstoppable Teams https://amzn.to/3TSTnRE
The Pumpkin Plan https://amzn.to/4kN1ZE7
Get Different: Marketing That Can't Be Ignored! https://amzn.to/3IXfYtN
Surge: Time the Marketplace, Ride the Wave of Consumer Demand, and Become Your Industry's Big Kahuna https://amzn.to/4kSgneC
Fix This Next https://amzn.to/417zJ8e
The Toilet Paper Entrepreneur https://amzn.to/3TTnsAr
The Recession Response https://amzn.to/40xAGqmBooks recommended on this episode
LAST TIME EP66 Reset: How to change what’s not working by Dan Heath https://amzn.to/4lFr8SsWatch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners
Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/
Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Bigger isn’t Better, Better is Better: Avoiding the pressure of endless growth to build a better business (and better life)Follow me:
on https://au.linkedin.com/in/bradleygiles
on https://twitter.com/Evolution_PerthEnjoying the show? Leave a review
Support the show: https://www.facebook.com/evolutionpartnersperth
See omnystudio.com/listener for privacy information.
- Visa fler
