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  • Jeff Henderson joined Utah Valley Dental Lab as Director of Lab Operations in 2006. Jeff began his dental technology career at Sunrise Dental Ceramics in Las Vegas, NV, while still in high school and has been in the lab business for over 30 years.

    In 1984 Jeff was promoted to COO of Sunrise Dental. Under his leadership, the Lab grew from 5 techs to 23 techs by 1993. Jeff has invested considerably in his training and education over the years, attending courses provided by Kois & Spear, Las Vegas Institute, Orognatic Bioesthetics, John Kois, Jeff Burns, and many others. He remains an OBI faculty member to this day.

    In 1994 Jeff left Sunrise and started Precision Dental Ceramics in Montana. He grew significantly again, from 2 techs to 14 by 1996. He sold his interest in the business in 2002 and again ventured out to start a new lab, Aesthetic Dental Design. This new lab was molded to be a “high end” cosmetic lab, specializing in full mouth restoration. Jeff was very successful with his latest venture before merging his operation with UVDL in September 2006.

    This episode is brought to you by TSYS.

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    ©2018 Total System Services, Inc. TSYS® is a federally registered service mark of Total System Services, Inc.® All rights reserved. *stat disclaimer here. TS7901

  • This episode is sponsored by TSYS.

    The TSYS team is making available a $300 Activation Credit for the listeners of this podcast!

    To take advantage of this great promotion click here:

    http://bit.ly/TSYSActivationCreditPromo

    In this episode, I got the opportunity to spend time with:

    Matt McCammon-General Manager of TSYS Health Division

    Michelle Dowling-Relationship Manager-Health Division

    Rob Carpenter-National Account Manager

    TSYS® is one of the nation’s leading providers of payment processing services and CE Exchange’s endorsed payment processing provider. Committed to providing state-of-the-art payment technology and data security, TSYS offers innovative solutions to satisfy the needs and demands of your medical providers, including:

    Acceptance of all major credit and debit card brands Payment plans for patients who need more time Quick and easy patient payments on your practice’s website Automatically posting payments to your practice management system A secure payment processing gateway

    ©2018 Total System Services, Inc. TSYS® is a federally registered service mark of Total System Services, Inc.® All rights reserved. *stat disclaimer here. TS7901

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  • Dr. Charles C. Cooper is a highly acclaimed celebrity cosmetic dentist who focuses on functional, appearance-related conditions and cosmetic solutions for patients seeking total oral health. In 2008, Dr. Cooper sold his practice of over 20 years and joined Dr. Debra Gray King at the Atlanta Center for Cosmetic Dentistry, making it the only cosmetic dentistry practice in the country with two dentists accredited by the American Academy of Cosmetic Dentistry.

    He received a B.A. with honors in Science Education at Mississippi State University, a Doctor of Medical Dentistry degree at the University of Mississippi School of Dentistry, and performed a General Practice Residency Program at the Medical College of Georgia School of Dentistry.

    He has earned his accreditation with the American Academy of Cosmetic Dentistry, which is the highest level of achievement in the cosmetic dental arena, is a lifetime qualified member of the Crown Council, and is a clinical instructor at Dr. David Hornbrook’s Functional Aesthetics Program. Dr. Cooper is also of a member of the Academy of General Dentistry, the Georgia Dental Association, the Georgia Academy of Cosmetic Dentistry, and the American Dental Association.

    While furthering his knowledge of dentistry through hundreds of hours of continuing education classes, he has lectured not only in the dental field, but was selected as a presenter at the coveted Georgia Oglethorpe Awards Session, which is Georgia’s highest level of recognition for organizational performance excellence.

    Dr. Cooper enjoys spending time with his family, especially in the outdoors, and giving back to the community. He’s taken multiple humanitarian trips—most recently to the Dominican Republic— where he provides dental services to those in need. In March, he co-chaired the 29th annual Atlanta Charity Clays event, which has raised over 22 million dollars for children’s charities since its inception. Every year, Dr. Cooper and the ACCD team participate in Crown Council’s Smiles for Life, where 100% of whitening proceeds go directly towards a local charity. Dr. Cooper feels fortunate he’s able to use his talents and skills for the betterment of others.

  • Dr. Kim Keller

    Trustee on the Nampa Library Board (2008-2012)
    Nampa Schools Foundation Board Member (2010 – Present)
    President of Western Treasure Valley Dental Society (2011-2012)
    Idaho Dental Director for DentaQuest (2011-2015)
    Idaho Dental Foundation Board Member (2011 – Present)

    "After getting my undergraduate degree in psychology from Brigham Young University in Provo, Utah, I moved to Los Angeles to begin four years of training at the UCLA School of Dentistry. After completing my dental degree at UCLA in 1993, I returned to my hometown, Nampa, ID, where I began working with Dr. Marriner Bingham. After Dr. Bingham’s retirement, I continued to work with his staff to serve the dental needs of his patients, as well as many new ones.

    Having grown up in Nampa, I was fortunate to fall in love with the Treasure Valley. That’s why I came back to Nampa after my schooling in Utah and California. The most exciting part about returning to Idaho to practice my profession is that I get to work with friends who love our Valley as much as I do. During my studies at UCLA, I met my wife, Sheree, while she was working as an electrical engineer in Southern California. Sheree now has a secondary education teaching credential to go along with her electrical engineering degree. She has taught physics and math at Nampa’s Skyview High School."

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    More About Shaun & The Newsletter Pro

    "I've been a serial entrepreneur for the last 16+ years, owning a variety of businesses ranging from multiple hot dog stands to a publishing company. I currently own and operate The Newsletter Pro, based out of Boise, Idaho. Although The Newsletter Pro has only been operating since 2011, my team and I have grown the company into the nation’s largest custom print newsletter company—printing and mailing millions of newsletters annually for diverse industries spread across four countries.

    In addition to running The Newsletter Pro, I'm a husband and father of five boys. I had my first son when I was 16, and unlike other teenage dads, I chose to raise him, a choice that both inspired and motivated me to become who I am today.

    A few years ago, I was honored to receive Dan Kennedy’s coveted GKIC Marketer of the Year Award. One year later, in 2015, my Newsletter Pro team and I landed at No. 120 on the Inc. 500|5000 Fastest Growing Companies list with a growth rate of 2,975%. We made the list again in 2016, coming in at No. 343. I'm also proud that my company has made the Top 10 Best Places to Work in Idaho list for two years running.

    Investing in The Newsletter Pro's services is the most effective way to create lasting relationships with your clients, prospects, and referral sources. With us, you will experience personalized service with custom articles written for you, a custom design, professional layout, and full project management. Everything is printed and mailed in-house – which means we have 100% quality control – and you have the peace of mind knowing your newsletter is in the hands of the “pros” from start to finish. It's our personal goal to ensure you are getting the maximum retention and referral benefits for your business.

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  • Dr. McRae graduated from Oregon Health Sciences University School of Dentistry in 1996 and has since had a successful practice in Meridian, Idaho. He has continued his dental education with some of the most advanced functional and aesthetic courses available in dentistry.

    In 2000, Dr. McRae received an advanced degree from Pacific Aesthetic Continuum, one of the world’s most respected cosmetic dentistry training programs. This commitment to additional training keeps Dr. McRae up to speed on the latest developments in dental technology and materials, allowing him to provide the highest standard of care and comfort to his patients. After training with the nations leading aesthetic dentists, Dr. McRae has been a sought after instructor at many dental schools and teaching institutions across the nation.

    Dr. McRae has had his work published in the Journal of the American Academy of Cosmetic Dentistry. He is well-known for his commitment to quality aesthetic and general dentistry. He is also a respected member of several professional organizations, including the American Academy of Cosmetic Dentistry, the American Dental Association, and the Crown Council, a national group of leading-edge dentists committed to providing exceptional care. In 2000, Dr. McRae was awarded the Crown Councils “Young Dentist of the Year Award”.

    In partnership with the Crown Council and country music star Garth Brooks, Dr. McRae is a founding member of the Smiles for Life Foundation, an organization that benefits underprivileged and seriously ill children. Since 1998, the Smiles for Life Foundation has donated more than $33 million dollars to children in need. He also has visited Africa and Dominican Republic in recent years on several humanitarian missions to help those in need.

    Dr. McRae and his wife, Holle, have been married for over 25 years and have four wonderful boys, two of which have a desire to follow in their fathers footsteps in the field of dentistry. Besides spending time with his family he also enjoys fishing, camping, hunting, mountain trail riding, is an Ironman tri-athlete, competitive sport sharp shooter, swimming, and enjoys volunteering his time to give back to the community.

  • LOIS BANTA, CEO & DENTAL CONSULTANT

    Lois Banta is CEO, President and Founder of Banta Consulting, Inc. From terrified dental patient to popular international speaker and dental consultant, Lois has been involved in dentistry for more than 30 years.

    Her SCI approach - See, Commit, and Implement - has allowed her to take practices from mediocrity to excellence. A no-nonsense approach and tenacity have earned this 5 ft. tall dynamo the apt reputation, “Ten Foot Tall & Bullet Proof.” As a staff trainer and team builder, Lois effectively teaches the dental team how to move in the same direction while performing their individual tasks. Her recipe for success is applied to practices of all sizes and her program is an essential for dentists who are committed to reaching their potential.

    A well-published writer, some highlights of Lois’ work include:

    Oct. 2012 cover story in Dental Economics: “Top 10 Management Tools for a Successful Practice” Monthly column in Dental Economics Featured writer spots in AGD Dentistry Today Numerous other journals

    Through Banta Consulting, Lois provides her expertise to dental practices, both large and small, across the country and internationally. And as a highly sought after speaker, Lois' seminars are a valued resource for every member of the dental team.

    Her past and present affiliations include:

    Owner, Speaking Consulting Network (SCN) since 2010, member since 1998 Member, Academy of Dental Management Consultants (ADMC) since 2001 Board Member, ADMC 2002-2006 Member, American Academy of Dental Office Managers (AADOM) Member, American Dental Assistants Association (ADAA) Affiliate Member, American Academy of Dental Practice Administration (AADPA)

    More about SCN

    The Speaking Consulting Network is the number one networking organization and conference for healthcare speakers, consultants, and writers who wish to enhance their own business and the business of the clients they serve. Together through shared knowledge, a desire to help others be the best they can be, and a passion for excellence in healthcare, SCN is reshaping the speaking, consulting, and writing industries.

    Founded in 1997 by the legendary Linda Miles, CSP, CMC, and now owned by SCN’s CEO, Lois Banta, of Banta Consulting, SCN continues to thrive and provide fellow dental and healthcare consulting professionals a place to learn, to speak, to share and to grow together.

    “Joining SCN was one of the best business decisions I have ever made. The opportunity to network with other professionals in my field, and to learn from the ‘best of the best’ has been invaluable in helping me grow and continually improve my own business.”

  • Susanne has over 35 years of clinical experience having worked with over twenty dentists in the seacoast area. As owner of Hygiene Health™ and Director of Hygiene Operations she brings a wealth of experience and knowledge to her patients. Her hybrid career includes ten years with Tom’s of Maine in Professional Relations and as Oral Care Associate Brand Manager re-launching their Children’s Fluoride Rinse with the ADA Seal (a point of pride).

    She has worked as a consultant with Oral-B and as an Independent Professional Educator with Philips Sonicare and WaterPik. She has been president of the NH Dental Hygienists’ Association twice and is currently their Governmental Affairs Chair. Chosen by her peers as the 2014 RDH Mentor of the Year, she is a recognized professional in the oral healthcare industry holding dental hygiene licenses in NH, Maine and Massachusetts.

    In June 2017, she successfully advocated to change the state dental law allowing part-time working moms (like herself) to apply for independent practice status. #NeverthelessShePersisted.

    Hygiene Health™ believes that oral health is integral to overall health across all life spans. We want to see your smile last a lifetime.

  • About Amber:

    I am passionate about disease prevention, expanding roles of Registered Dental Hygienists, and creating efficiencies in current systems to better serve our patients. I am a practicing registered dental hygienist, Clinical Consultant for RDH Magazine, host of #ASKAmberRDH, owner of Millennial Mentor™, and featured author in RDH Magazine and DentistryIQ. Offering engaging motivational presentations, I help individuals and teams create clarity out of current chaos. My personal why is found through serving both abroad and locally to provide dental hygiene services.

    Learn More About Amber!

  • Erin Howlett, of the Wellness Dentistry Network is an event and dental industry professional with more than 20 years of clinical, administrative, seminar/event management, and consultative sales experience.

    She has spent much of her professional career training and working with industry leaders in Boston and New York. Now in Michigan, She is excited to marry her passion for dentistry with customer-focused promotion and delivery of seminars/events.

    Her specialties:
    • Wellness focused delivery of healthcare centering around Oral-systemic links and integration of dentistry in the healthcare team
    • Experienced with various dental implant systems (Nobel/Biocare, 3i, Straumann) - including training with Harvard School of Dental Medicine dentists and professors
    • Highly successful in implant case acceptance
    • Exceeds financial goals
    • Building publicity and promotions plans that align with company brand
    • Detail-oriented management of events and seminars
    • Generating new, and leveraging existing, business relationships to facilitate cross-promotional opportunities
    • Initiating and cultivating press relationships
    • Building and managing teams in fast-paced environments with tight budgets

  • Who is Emily Boge


    She is the Dental Administrative Chair at Hawkeye Community College in Waterloo, Iowa. In this role, she serves the Dental Assisting and Dental Hygiene Program Students, the faculty of the programs, and the staff of the Dental Clinic. Prior to accepting this position in July of 2015, she was a full-time
    practicing dental hygienist at Dental Associates of Manchester in Manchester, Iowa. In addition to working at the College, she maintains an active career completing research, product development, and evaluation of products for several major dental companies. She also enjoy speaking and writing in dentistry.

    She enjoy all facets of dental hygiene and dentistry, and prides herself on thinking outside the box when it comes to dental innovation and practice standards; especially when she is able to apply new ideas to clinical techniques that improve my standard of care.

    She graduated from Hawkeye Community College Dental Assisting (2000) and Dental Hygiene (2003) Programs prior to completing my Bachelor's in Psychology with a focus in Gerontology (2012) and a Masters in Public Administration (2015) at Upper Iowa University, and value lifelong education. She is a current doctoral student at Allen College in Waterloo, IA studying to receive my EdD in Healthcare Education.

    As a native rural Iowan, she married a fifth generation family farmer and machinist, and they live on the farm with their two sons. She enjoy cooking and baking, target shooting, four wheeling with my boys, reading, and shopping.

    Boge 513 Instrument - http://am-eagle.com/products/boge-513

    www.thinkbigdental.com

    319-231-1193

    [email protected]

  • Andrew Turco has been president of OraLine since 1997. OraLine specializes in developing, manufacturing and marketing consumer oral care products for the U.S. professional, institutional and promotional markets.

    Prior to 1997, Andrew managed a consulting company which focused on developing manufacturing business for microenterprises, in addition to consulting for leading consumer oral care manufacturers. Andrew has a B.S. in Chemical Engineering from the University of Virginia, and a Master of Fine Arts from the University of Massachusetts.

    Learn More about Orabrite!

  • PATRICK BERNARDI is a visionary global marketing catalyst with 20+ years of experience guiding transformational improvements in B2B and B2C brand marketing across a wide variety of industries. Laser-focused on next generation solutions, his core strength is in effectively challenging the status quo to help companies craft break-through marketing strategies that support over-arching business objectives.

    Patrick is an innovative brand builder, compelling communicator and inspiring creative thinker who leverages his agency and client-side knowledge to create centers of marketing excellence for the organizations he joins.

    In his current position, Patrick serves as Chief Marketing Officer and Senior Vice President at Hu-Friedy, a world leader in the design and manufacture of dental instruments and products. In this role, Patrick is responsible for directing and managing the global brand marketing function, including brand strategy, digital customer engagement, content marketing, CRM and creative services.

    Over the past nine years, Mr. Bernardi has played a critical role in moving Hu-Friedy foward, while also directing a wholesale repositioning of the brand and implementing contemporary marketing approaches designed to better align with the mobile and digital expectations of the modern consumer.

    Patrick has held executive leadership roles for the last two decades with companies such as OfficeMax, Experian, Forsythe Technology Leo Burnett and Harte-Hanks. With vast understanding of the messages and tools needed to create emotional connections with target audiences, Patrick is an agile, leading edge brand strategist who keenly comprehends the keys to success in today’s competitive global landscape.

  • Andrea Edelen, RDH, BS graduated from the University of Louisville Dental Hygiene Program and later received her Bachelor of Science in Oral Health Promotion from O'Hehir University. She spent the early part of her career working in private practice before joining Mortenson Dental Partners in 2008.

    Her passion for patient care and helping hygienists achieve success led her to mentoring and eventually the roles of Regional and National Director of Dental Hygiene and Clinical Support. She is a member of the Practice Excellence Team, which encompasses Operations and Learning. Andrea is a member of the American Dental Hygiene Association and Toastmasters.

    She is a Louisville Cardinal fan and enjoys spending time with her family and friends.

    Learn More about Mortenson Dental Partners!

  • Dennis’ career spans 40 years of senior executive experience in the specialty products technology arena – both industrial and consumer. He has been instrumental in the creation of patented concepts that have revolutionized several markets on a global basis. His diverse business credentials have spanned 45 countries, including several visits to Germany and partial domicile in Berlin as President of Atotech, a company formed when the Schering, AG Metal Finishing Operations were acquired by M&T Harshaw, where Hanlon was President.

    Dennis also compiled several executive roles that placed him among the international leaders in the fields of business and technology development in the sectors of metal finishing, wood products, glass products, plastic additives and industrial chemical applications; and now sports and dental markets.

    Hanlon recently created Soluria, LLC, as a start-up venture when two PhD’s and a senior biologist approached his business consulting firm, Cyanetix Group, with an idea for conducting research to create and patent new sanitizing spray products for mouth guards. These devices were shown to be seriously colonized with several forms of bacteria. This concept was expanded to include removable dental appliances and has now been commercialized with new proprietary products Guard Health™ (for athletic mouth guard users), and Smile Saver™ (for dental appliances such as retainers, clear aligner trays, partial dentures and night guards).

    Hanlon holds a BS in Chemical Engineering and a Masters in Engineering Management from Missouri University of Science and Technology; and an International Marketing Management degree from Columbia University. He also served as Professor of Career Management and Entrepreneurship at Ave Maria University of Southwest Florida.

  • Steve Dobnikar is the Midwest / Canadian Regional Manager for Kulzer Dental. Prior to his current role, he served as both a Clinical and Laboratory Representative, where he earned Representative of the Year in both roles and won their President’s Club trip 4 out of 5 years.

    Steve received his undergraduate degree in Professional Sales and Marketing from the University of Toledo and his MBA from Cleveland State University. In his spare time he enjoys, wood working and spending time with his wife, 3 children and dog.

    Learn More About Kulzer!

  • Gayleen Baker RDH, BSDH, MBA

    Dental Infection Control/Infection Prevention Professional as well as a Speaker and a Mentor. She is highly ambitious and performance driven professional with B2B sales, business development, sales training, and customer education experience.

    She is energized by training teams and encouraging them to identify ways to promote themselves, offer solutions, and grow professionally while increasing their ROI.

    She offers specialized presentations and webinars, co-travel with sales reps, individualized marketing materials and programs, and sales incentive programs.

    More about Gayleen:


    3rd Place winner Cantel Medical Global Innovative Product Contest 2017
    Level 1 Orofacial Myology Training 2018
    Editor IDHA Hygiene Herald 2017-present
    President Illinois Dental Hygienists' Association 2015-2016
    ADHA Unleashing Your Potential 2015
    Volunteer Oral Cancer Foundation
    Published author in RDH magazine.
    Written and provided webinars to sales professionals on product use and application.
    Completion of professional sales training course.
    Licensed RDH in IL with expanded duties in local anesthesia and nitrous oxide administration.
    Member of ADHA, AADH, AAOSH, AAOM, and CareerFusion

  • David Hornbrook, DDS, FAACD, FASDA, a gifted clinician and product researcher turned mentor, guides meeting participants to the realization that they, too, possess the ability to practice aesthetic dentistry at the very highest level. He is one of dentistry’s most famous faces and one of the pioneers of live-patient, hands-on clinical education, as the founder and past director of Pac-live and the Hornbrook Group.

    He has been a guest faculty member of the post-graduate programs in Cosmetic Dentistry at Baylor, Tufts, SUNY at Buffalo, UMKC, and the UCLA Center of Cosmetic Dentistry. Dr. Hornbrook lectures internationally on all facets of aesthetic and restorative dentistry and has published articles in all of the leading dental journals.

    A prolific researcher and materials enthusiast, he consults with numerous manufacturers on product development and refinement. Dr. Hornbrook’s warm and engaging style earns him the highest possible marks from participants and meeting sponsors.

    Dr. Hornbrook is among the distinguished elite as 1 of only 64 dentists throughout the world who has achieved fellowship from the esteemed American Academy of Cosmetic Dentistry. In 1999, Dr. Hornbrook was awarded the Lifetime Achievement Award GenR8TNext for Educational Excellence. Dr. Hornbrook received the Mentor of the Year Award Crown Council in 1997. As the founder of the Hornbrook Group, Dr. Hornbrook travels around the country spreading his knowledge and love of dentistry to various dental programs.

    Previously the director and Founder of PAC-live, Pacific Aesthetic Continuum, and the Las Vegas Institute for Advanced Dental Studies, Dr. Hornbrook further enhanced the growth and quality of dentistry around the country and the world. Throughout his esteemed career, Dr. Hornbrook has trained and mentored thousands of other dentists to not only provide outstanding results but to pursue excellence in dentistry.

    Dr. Hornbrook received his undergraduate degree from San Diego State University. He fulfilled his dental training and received his Doctor of Dental Surgery (DDS) from the University of California, Los Angeles in 1986.

    Some of Dr. Hornbrook’s most notable achievements and milestones are outlined below:

    Certifications

    Fellowship American Academy of Cosmetic Dentistry, 1995 Accreditation American Academy of Cosmetic Dentistry, 1990 Completed California State Examining Boards, 1986 Completed National Board Dental Exam, 1986

    Education

    University of California, Los Angeles

    DDS conferred, 1986

    San Diego State University

    Bachelor of Science, 1982

    Academic Appointments

    A. T. Still University, Health Sciences, Kirksville, MO

    Adjunct Faculty, 2009

    University of Texas, Houston, Dental Branch

    Adjunct Faculty, 2004

    University of the Pacific School of Dentistry, San Francisco, CA

    Adjunct Faculty, 2003

    Professional Affiliations

    American Academy of Cosmetic Dentistry, 1989 – Present American Dental Association, 1986 – Present California Dental Association, 1986 – Present San Diego County Dental Association, 1986 – Present

    Editorial Board Participation

    Signature Magazine, 1999 – Present

    Editorial Board

    Practical Procedures and Esthetic Dentistry, 1998 – Present

    Editorial Board

    Esthetic Dentistry Research Group, 1994 – Present

    Editorial Board

    Honors & Awards

    Lifetime Achievement Award GenR8TNext for Educational Excellence, 1999 Mentor of the Year Award Crown Council, 1997
  • Butch Stenger is a Regional Manager with Henry Schein Dental where he leads his Sales Team in helping Dentist fulfill their dreams in their dental practices.

    Butch has worked in the dental field for over 33 years. Starting his career designing dental offices.

    Butch attended Miami University in Ohio. He currently resides in Ross, Ohio with his wife Theresa. Butch is a fan of Notre Dame Football and enjoys Camping and the Outdoors.

    Josh Swearingen operates as a dental group practice consultant for Henry Schein, out of Columbus, Ohio. As such, he regularly interacts with entrepreneurial dentists and helps them to properly organize and scale their business operations for future growth and the addition of multiple practices.

    Josh is passionate about providing the dentists he works with many of the tools necessary to build successful DSO’s (Dental Service Organizations) while maintaining a handle on all of their supply, technology and equipment related needs. In addition, Josh specializes in practice operations, dental coding analysis, practice efficiency and profitability coaching, leadership and culture development and acquisition/onboarding strategies.

    Learn More about Henry Schein Dental

  • Tom is currently focused on creating a platform for dentists to expand treatment options and improve patient care.

    He wrote his first lines of code and started his first business all before leaving grade school. He went on to receive a degree in BioEngineering from UPenn and from there, helped start and grow several more businesses.

    He am passionate about science, technology and business. The ability to create something tangible, starting with nothing more than an idea, is to him, a lifelong fascination.

    Learn more about Dental Stores!