Avsnitt
-
In this special charity spotlight episode, Debbie West is joined by Jane Cullen from The Brain Charity, alongside Jane Clifford, People Director at Brewers Decorator Centres, and Terry Bolton (Telboy), who shares his lived experience of neurodiversity. Together, they explore how organisations can move beyond awareness to create genuinely inclusive workplaces where people with neurological conditions can access, sustain and succeed in work.
The conversation brings to life both the systemic and personal challenges faced by neurodivergent individuals, from barriers in recruitment and misconceptions in the workplace, to the impact of late diagnosis and the pressure to “mask” differences at work. Through practical examples, the group highlights how small, thoughtful adjustments, open dialogue, and leadership commitment can unlock significant potential within teams.
They also discuss the importance of shifting attitudes, embedding culture change, and empowering managers with the tools and understanding to support diverse needs. With powerful insights and real‑world experiences, this episode is essential listening for leaders looking to build more inclusive, human‑centred organisations where every individual can thrive. -
In this episode, produced in partnership with Orchestra Solutions, Debbie West speaks with Orchestra's CEO, Eyal Nevo, about the company’s unusual journey from online faxing to becoming a leading player in payment orchestration. Eyal shares how Orchestra evolved its technology long before the market had a name for it, why a small, deeply committed team has been central to its success, and how honesty and transparency have helped them build long‑standing customer relationships.
He also explains Orchestra’s deliberate decision not to embed AI into its product, instead giving merchants full flexibility and control over their own decision-making, and discusses how agentic AI, global expansion, and infrastructure readiness are shaping the future of payments.
Packed with practical insights, this conversation is essential listening for any business reassessing its payment setup or planning for international growth. -
Saknas det avsnitt?
-
Show 307 - Consensus Miami Part 1 of 2: Inside the New Digital Asset Infrastructure
In the second of two episodes, recorded live at Consensus in Miami, this special collaboration between the c‑suite podcast and Sumsub’s own 'What the Fraud?' podcast brings together leaders shaping the future of digital assets from custody and tokenisation to cross‑border payments and fraud prevention.
Host Anastasia Shvechkova, Sales Director at Sumsub, spoke with the following guests:
1/ Adam Levine, CEO, Fireblocks Financial Services, Fireblocks
2/ Ryan Rugg, Global Head of Digital Assets, Treasury and Trade Solutions, Citi
3/ Myles Harrison, Chief Product Officer, AMINA Bank
4/ Jamal Rayees, Head of Strategy, Polygon Labs
Together they explored how institutions are moving beyond speculation and building real‑world digital asset infrastructure, including:
- Why security, custody and operational resilience matter more than market cycles
- How stablecoins are becoming “one of the greatest payment innovations” while still relying on traditional risk controls
- The shift from tokenisation hype to real distribution and investor adoption
- Why fraud remains a people problem as much as a technology problem
- How institutions are embedding blockchain rails into existing treasury, payments and banking systems
- What it will take for crypto payments to compete with traditional rails at scale
From regulated crypto banking to 24/7 global money movement, this episode captures the energy of Consensus and the reality of what’s being built behind the scenes - a safer, more interoperable, more compliant digital financial system. -
In this first of two episodes, recorded live at Consensus in Miami, this special collaboration between the c‑suite podcast and Sumsub’s own 'What the Fraud?' podcast dives into the technologies, behaviours and regulatory shifts shaping the next era of digital finance.
Host Anastasia Shvechkova, Sales Director at Sumsub, spoke with the following guests:
Lei Lei, VP of Business Development and Strategy, Kite
Mayur Gupta, Chief Growth & Marketing Officer, Kraken
Larry Wade, Global Head of Crypto Compliance and Regulatory Relations, PayPal
Together they explore how AI, blockchain and compliance are converging and what that means for trust, security and real‑world adoption. Key themes include:
How AI agents are already executing transactions at scale and why guardrails matter
Why trust, behaviour and human utility now drive crypto adoption more than speculation
How fraud is evolving in an AI‑native world, and why people remain the biggest vulnerability
The shift from compliance as a blocker to compliance as a catalyst for innovation
What it takes to launch and scale regulated digital asset products like PYUSD
How global regulation is shaping the next phase of stablecoins, payments and tokenisation
A fast‑paced set of conversations capturing the energy of Consensus and the reality of what’s being built behind the scenes - safer systems, smarter infrastructure and a more trusted digital economy. -
Recorded live at Money20/20 Asia in Bangkok, this second of two special episodes, produced in partnership with audax, explores what it really takes to turn banking innovation into scalable, real-world impact across Southeast Asia.
Host Debbie West was joined by:
1/ Ying Ying Tan, Global Head of Product Management & COO, Financing & Securities Services Standard Chartered Bank
2/ Tuan Bui, Director Products & Solutions, Techcombank
3/ Phitha Tanpairoj, Head of Products, Transactional Banking, Krungsri Bank
4/ Vivien Tan, SVP, Alliance Bank
Ying Ying Tan, Global Head of Product Management at Standard Chartered, shares how banks are moving digital assets beyond strategy into execution. She explains why success depends on solving real client problems, building ecosystem alignment, and sustaining long-term investment, and why the real challenge is orchestrating innovation across complex, global organisations to deliver scalable, revenue-generating outcomes.
We also hear from Tuan Bui, Director of Products and Solutions at Techcombank, who discusses Vietnam’s rapid banking evolution and why strong data foundations are critical to future transformation. He outlines the bank’s journey toward becoming AI‑first, the role of government-led sandboxes in enabling innovation, and how emerging markets are uniquely positioned to leapfrog into the next generation of financial services.
Phitha Tanpairoj, Head of Transactional Banking at Krungsri Bank, explores the explosive growth of digital payments in Thailand and the shift toward embedded finance. He explains how mobile-first behaviour, real-time payment infrastructure and ecosystem integration are redefining how customers interact with financial services, and why banks must move beyond channels to meet customers directly within their digital lives.
Finally, Vivien Tan, Senior Vice President at Alliance Bank Malaysia, reflects on the realities of large-scale transformation. She shares why modernisation is an ongoing process rather than a single event, the critical role of trust and education in driving adoption, and why sustained discipline, not crisis, is what ultimately determines long-term success.
A practical, insight-driven episode focused on execution, scale and the operational realities shaping the next phase of banking transformation across Asia. -
Recorded live at Money20/20 Asia in Bangkok, this first of two special episodes, produced in partnership with audax, where we dive into the real-world impact of digital banking transformation across Southeast Asia.
Host Debbie West was joined by:
1/ Mike Breen, Chief Commercial officer, audax
2/ Danielle Szetho, Head of Digital Assets Portfolio & Governance, Standard Chartered Bank
3/ Sajal Bhatnagar, Chief Digital Officer, Allo Bank
4/ Moritz Gastl, General Manager, Tala Financing
Mike Breen, Chief Commercial Officer at audax, explores why the industry has finally moved beyond the endless transformation narrative and into a phase where banks are being judged on outcomes, not intentions. He unpacks the shifting dynamics of customer loyalty, why five‑year transformation plans are already obsolete, and how banks can stay relevant to a generation that no longer comes to the bank, the bank must go to them.
We also hear from Danielle Szetho, Head of Digital Assets, Portfolio & Governance at Standard Chartered, who explains why Asia has reached an inflection point in digital assets adoption. She breaks down the rapid rise of local‑currency stablecoins, the real use cases emerging across supply chains and cross‑border commerce, and how AI‑driven agentic technologies are reshaping treasury operations inside major institutions.
Sajal Bhatnagar, Chief Digital Officer at Allo Bank, shares why Indonesia’s young, connected but underbanked population creates one of the world’s most compelling environments for digital banking. He discusses what truly determines whether a digital bank can scale sustainably, why embedded finance is central to Allo Bank’s strategy, and how partnerships unlock cost‑efficient access to millions of customers.
Finally, Moritz Gastl, General Manager at Tala Financing shares how Tala is expanding access to credit for underserved customers, the realities of risk, pricing and repayment in emerging markets, and what sustainable digital lending looks like when you design around everyday financial lives rather than idealised models.
A fast‑paced, insight‑rich episode capturing the energy, innovation and competitive urgency defining financial services across Asia today. -
In this third and final episode from Nacha’s Smarter Faster Payments in San Diego, produced in partnership with LSEG Risk Intelligence, we bring together leaders from banking, fintech, compliance, and digital assets to unpack the most urgent challenges and biggest opportunities shaping the future of payments.
Host Graham Barrett speaks with six more guests:
1/ Brian Holbrook, Director of Product Strategy and Integrated Services, LSEG Risk Intelligence
2/ Nanci McKenzie, Director, Treasury Management Payments Expert, Capital One
3/ Kevin Donoughe, Senior Vice President, Assistant General Counsel, Regions Bank
4/ Alex Treece, Co-Founder & CEO, Stablecore
5/ Brian Weide, Director of Treasury Management, DeNovo Treasury, LLC
6/ Marsha Jones, President, Third Party Payment Processors Association
Together they explore how fraud is evolving, how regulation is catching up, and how financial institutions can build trust in a world of instant, irreversible money movement.
Brian Holbrook, Director of Product Strategy & Integrated Services, LSEG Risk Intelligence on why Nacha’s new fraud‑monitoring rules demand a shift from box‑ticking to true lifecycle risk management, and why impersonation fraud starts long before a payment is sent.
Nanci McKenzie, Director & Treasury Management Payments Expert, Capital One on what it really takes to scale agentic AI in faster payments, the overlooked threat of pig‑butchering scams, and why policy and compliance must evolve before the technology does.
Kevin Donoughe, SVP & Assistant General Counsel, Regions Bank on the legal and regulatory landscape for stablecoins, the impact of the GENIUS Act, and why banks must rethink governance, controls, and customer education in a 24/7 real‑time environment.
Alex Treece, Co‑Founder & CEO, Stablecore on why stablecoins are at a crossroads, how banks are entering the space for the first time, and why trillions of dollars in future volume will depend on integrating digital assets into the traditional banking stack.
Brian Weide, Director of Treasury Management, DeNovo Treasury on whether banks should charge for access to open‑banking data, the economics facing community banks, and why AI‑driven fraud detection is becoming essential for smaller institutions.
Marsha Jones, President, Third Party Payment Processors Association (TPPPA) on the role of third‑party processors in securing the ACH ecosystem, the compliance pressures facing the industry, and how processors can strengthen trust across the payments value chain.
From fraud escalation to regulatory clarity, from agentic AI to stablecoin adoption, this episode captures the most important conversations happening in U.S. payments today and what they mean for banks, corporates, processors, and consumers navigating an increasingly complex landscape. -
In the second of three special episodes recorded at Nacha’s Smarter Faster Payments in San Diego, produced in partnership with LSEG Risk Intelligence, we explore the industry’s most urgent challenges: rising fraud, the evolution of digital identity, real‑time payments, and the future of embedded banking.
Host Graham Barrett speaks with six more leaders shaping the next chapter of secure, intelligent, customer‑centric payments. His guests were:
1/ Robert Unger, Managing Director, ACH Network Development, Nacha
2/ Aravind Narayan, Global Head of Proposition, Digital Identity and Fraud, LSEG Risk Intelligence
3/ Andrew Stache, SVP, Global Treasury Management, Wells Fargo
4/ Lisa Shields, Founder & CEO, FISPAN
5/ Jaime Zetterstrom, VP of Product and Innovation, Somos Inc.
6/ Steve Kramer, VP of Product, Paynearme
Robert Unger, Managing Director of ACH Network Development at Nacha, sets the scene for this year’s event, the largest in its history, and explains why fraud, AI and ecosystem‑wide collaboration dominate the conversation. Robert outlines Nacha’s new mandatory rules designed to combat ACH fraud, the need for unified data‑sharing frameworks, and why the industry must move from siloed protection to collective intelligence.
Aravind Narayan, Global Head of Proposition for Digital Identity & Fraud at LSEG Risk Intelligence, discusses the explosion of attack vectors, the industrialisation of fraud, and the psychological toll on victims. Aravind explains why identity verification must shift from “verify once” to continuous, multimodal trust, and how deepfakes and AI‑driven scams demand richer risk signals, stronger collaboration and embedded identity layers for future agentic systems.
Andrew Stache, SSVP, Global Treasury Management at Wells Fargo, explores why payment choice has become a strategic priority for CFOs, treasurers and product leaders alike. He discusses the rise of instant payments, the growing threat of social‑engineering‑driven push‑payment fraud, and how Wells Fargo is shifting fraud controls “left” using real‑time intelligence, behavioural analytics and bank‑to‑bank collaboration to protect customers.
Lisa Shields, Founder & CEO of FISPAN, explains how embedded intelligence is transforming the bank–corporate relationship. She shares how embedding treasury services directly into ERP workflows unlocks richer data, smarter decisioning and more seamless experiences, and why AI has the potential to reshape bank–fintech collaboration once it moves beyond hype to real use cases.
Jaime Zetterstrom, VP of Product and Innovation at Somos Inc. brings a practitioner’s view on modernising payment operations, improving customer experience, and navigating the shift toward real‑time rails and intelligent automation.
Finally Steve Kramer, VP of Product at Paynearme, closes the episode with insights on fraud prevention, operational resilience and the evolving expectations of both consumers and corporates in a faster‑payments world.
A wide‑ranging, insight‑rich episode capturing the realities of modern payments, where identity, intelligence, collaboration and customer‑centric design must all work together to keep pace with innovation. -
In the first of three special episodes recorded at Nacha’s Smarter Faster Payments in San Diego, produced in partnership with LSEG Risk Intelligence, we explore the human, operational and technological forces reshaping payments in 2026.
Host Graham Barrett speaks with six leaders across fraud prevention, real‑time payments, digital assets, B2B innovation and treasury to understand how the industry is adapting to rising threats, shifting customer expectations and the acceleration of new rails. His guests were:
1/ Dal Sahota, Global Director, Trusted Payments, LSEG Risk Intelligence
2/ Kevin Olsen, Senior Vice President, Payments Solutions, Pidgin
3/ Jessica Cheney, VP of Banking Solutions and Growth, Bottomline
4/ Lee-Ann Perkins, Assistant Treasurer, Senior Director, Ankura Consulting Group
5/ Nick Stanescu, Executive Vice President and Chief FedNow Executive, Federal Reserve Financial Services
6/ Alan Ng, Managing Director, Payments Accenture
Dal Sahota, Global Director of Trusted Payments at LSEG Risk Intelligence, opens the episode with insights from LSEG’s new global fraud survey, revealing that 97% of victims change their behaviour after being defrauded, and over half report lasting emotional impact. Dal discusses why fraud must be tackled as a network problem, not in organisational silos, and how LSEG’s Global Account Verification is evolving to meet cross‑border risk and customer demand.
Kevin Olsen, Senior Vice President of Payments Solutions at Pidgin breaks down what agentic AI really means in payments, how autonomous agents could initiate purchases or negotiate on a consumer’s behalf, and why education and “crawl‑walk‑run” adoption are essential to avoid eroding trust. Kevin also highlights the growing intersection between AI agents, smart contracts and stablecoin risk.
Jessica Cheney, VP of Banking Solutions and Growth, Bottomline, explains how digital natives are rewriting B2B payment expectations, prioritising visibility, confirmation and experience over raw speed. She discusses the GENIUS Act’s impact on digital assets, the slow but steady legitimisation of blockchain‑based rails, and why layered fraud defences must move earlier in the payment lifecycle.
Lee‑Ann Perkins, Assistant Treasurer and Senior Director at Ankura Consulting Group, brings a corporate treasury perspective, exploring how FIs and corporates are more aligned than ever on real‑time visibility, operational resilience and fraud prevention. She highlights the cultural and process shifts required to modernise treasury in a faster‑payments world.
Nick Stanescu, Executive Vice President and Chief FedNow Executive at Federal Reserve Financial Services, shares a real‑time payments view from the Fed, discussing adoption trends, industry readiness, and how FedNow is shaping the future of instant settlement, liquidity management and fraud controls across the U.S. ecosystem.
Alan Ng, Managing Director of Payments at Accenture, closes the episode with a strategic lens on the global payments landscape, from the rise of alternative rails and tokenised value to the operational realities of scaling AI responsibly. Alan outlines where banks and corporates should focus next to stay competitive amid rapid change.
A wide‑ranging, insight‑rich episode that captures the urgency, complexity and opportunity defining the next chapter of smarter, faster and safer payments. -
In the final episode recorded at the Retail Technology Show, and the second produced in partnership with TNS, we explore the technologies, operational models and customer‑centric strategies shaping the next era of connected retail.
Host Graham Barrett speaks with leaders from payments, grocery, beauty, fashion and retail innovation to understand how real‑time data, automation and agentic AI are transforming store operations and customer experience.
His guests were:
1/ Jon Cole, Director of Product and Technical Solutions, TNS
2/ Rob Smith, Technology Officer, East of England Co‑op
3/ Sarah Boyd, Managing Director, Sephora UK
4/ Jeannette Copeland, Board Member & Technology & Supply Chain Director, Ann Summers
5/ Simon Spencelayh, Managing Director eCommerce, Robert Dyas
6/ Mitchell Vergeer, Head of Retail, Axel Arigato
Jon Cole, Director of Product & Technical Solutions at TNS, returns to discuss why real‑time visibility across payments, devices and acquirer performance is now mission‑critical. Jon explains how TNS’ single‑pane‑of‑glass monitoring helps retailers avoid outages, protect revenue and maintain customer trust, and why agentic commerce will soon reshape how consumers shop, negotiate and transact across categories from golf clubs to airline tickets.
Rob Smith, Technology Officer at East of England Co‑op, shares how digitising the shelf edge and applying intelligent markdowns has boosted sell‑through, reduced waste and protected margin. Rob highlights how freeing colleagues from manual tasks creates more meaningful customer interactions, and why connected retail depends on accurate, real‑time data to build trust, consistency and better availability.
Sarah Boyd, Managing Director of Sephora UK, reflects on why a hyper‑local, community‑driven approach has been central to its success. Sarah discusses Sephora’s unique store openings, the balance between global brands and emerging labels, and how the business blends personalisation, social listening and human connection.
Jeannette Copeland, Board Member & Technology and Supply Chain Director at Ann Summers, explores how the retailer is moving from complexity to composability. She explains why simplifying architecture, modernising legacy systems and adopting modular platforms is essential for agility, innovation and delivering consistent omnichannel experiences.
Simon Spencelayh, Managing Diretor, ecommerce at Robert Dyas, brings a data‑science perspective, discussing how retailers can use AI‑driven decisioning to optimise availability, reduce waste and improve store execution. Simon highlights the shift from reactive processes to predictive, insight‑led retailing.
Mitchell Vergeer, Headof Retail at Axel Arigato, closes the episode with a view on the future store, from real‑time analytics and intelligent shelves to AI‑powered forecasting and agentic workflows. Mitchell outlines how retailers can build the foundations for connected retail and why the next wave of innovation will blend automation with human‑centric design.
A wide‑ranging, insight‑packed finale capturing the realities of modern retail, where resilience, transparency, personalisation and intelligent automation must all work together to deliver the connected store of the future. -
In the final episode of our three‑part series recorded at Google Cloud NEXT in Las Vegas, produced in partnership with Kyndryl, we bring together leaders from travel, QSR, retail, payments and cloud services to explore how AI is being deployed at scale inside some of the world’s most complex organisations.
Host Russell Goldsmith spoke with:
1/ Alibek Datbayev, Engineering Manager AI Platforms, Booking.com
2/ David Faircloth, VP - Technology Architecture & Engineering, Wendy's
3/ Helder Ribeiro, Chief Digital Officer, Sonae MC
4/ Govindaraj Palanisamy, Principal Enterprise Architect, Data, AI & Innovation, Global Payments
5/ Jason McKay, Chief Solutions Officer, Rapidscale
Alibek Datbayev, Engineering Manager for AI Platforms at Booking.com, shares how the company is building reliable agentic systems on top of Google’s ecosystem, why Gemini’s grounding in Maps and Search is uniquely powerful for travel, and how Booking.com is moving from prototypes to production with rigorous evaluation, governance and safety. He also highlights the next frontier: multi‑agent orchestration for end‑to‑end travel experiences.
David Faircloth, VP of Technology Architecture & Engineering at Wendy’s, explains how the company achieved 99.95% availability by focusing first on people, trust and organisational design before technology. David discusses Conway’s Law, platform engineering, and why AI is “not the future, it’s the present,” with success defined by frictionless crew experiences, reliable systems and better customer journeys.
Helder Ribeiro, Chief Digital Officer at Sonae MC, describes how the retailer is building an AI‑driven migration factory to modernise infrastructure, reduce costs and accelerate product delivery. Helder outlines how AI is used across training, refactoring, spend optimisation and productivity, and why becoming an AI‑first company requires strong foundations, intentional design and a clear focus on speed, efficiency and customer experience.
Govindaraj Palanisamy, Principal Enterprise Architect for Data, AI & Innovation at Global Payments, discusses how the company manages a vast, multi‑organisation database fleet and how AI agents will transform DBA workflows. He breaks down the three biggest barriers between pilot and production: trustworthy data, grounding, and governance - and explains why regulated industries must “shift governance left” to scale AI safely.
Finally, Jason McKay, Chief Solutions Officer at RapidScale, closes the episode with a candid view on enterprise AI adoption. He highlights the gap between AI ambition and data reality, why day‑zero conversations are always about AI but day‑one conversations are always about data, and how organisations can move from optimism to operational readiness.
A wide‑ranging, insight‑rich finale that captures the real state of enterprise AI in 2026. -
Recorded live at the Retail Technology Show at ExCeL London, in partnership with Flooid, host Graham Barrett speaks with senior leaders shaping the future of retail. His guests were:
1/ Martyn Osborne, EMEA CEO, Flooid
2/ Ana Machado da Silva, VP Digital Product, Pentland Brands
3/ Jonathan Turton, Ecommerce Manager, TrueStart Coffee
4/ Hannah Hardy, Head of eCommerce, Rab Equipment
5/ Komal Koul, Head of Digital Performance, Currys
Together, they explore how retailers are modernising store systems, rethinking digital commerce, and balancing AI‑driven innovation with the human experience.
The episode opens with Martyn Osborne, EMEA CEO at Flooid, who reflects on 35 years in retail technology and how the industry has shifted from isolated point solutions to unified, composable platforms. Martyn discusses why major transformation programmes often fail, from trying to change too much at once to forcing new systems to behave like old ones, and explains how Flooid’s blueprint‑led, flexible architecture helps retailers adapt quickly while still delivering core stability. He also looks ahead to the next wave of digital transformation, from conversational analytics to AI that delivers real business value rather than “just a badge.”
Next, Ana Machado da Silva, VP of Digital Product at Pentland Brands, shares lessons from implementing Shopify at scale across a multi‑brand portfolio including Speedo, Berghaus, Ellesse and Canterbury. Ana explains why Shopify’s pace of innovation is both a strength and a challenge, how integration complexity is often underestimated, and why brands must maintain consistent storytelling across wholesale partners and DTC channels. She also explores the evolving expectations around personalisation, and how AI may finally make true one‑to‑one experiences achievable.
We then hear from Jonathan Turton, E‑commerce Manager at TrueStart Coffee, who discusses the company’s shift to a subscription‑first model following rapid growth and new investment. Jonathan explains how subscriptions support loyalty, community and predictable revenue, why Shopify store credit beats traditional points‑based loyalty, and how unified promotion planning across grocery, Amazon and DTC channels prevents customer frustration. He also offers a grounded view on AI in commerce — optimistic about agentic AI for customer value, but sceptical of tools that claim more than they deliver.
Hannah Hardy, Head of E‑commerce at Rab Equipment, brings an outdoor performance perspective, discussing how Rab balances technical product storytelling with frictionless digital journeys, and how the brand is thinking about personalisation, seasonality and channel mix in a sector where authenticity and trust are critical.
Finally, Komal Koul, Head of Digital Performance at Currys, rounds out the episode with a big‑box, omnichannel view, exploring how Currys approaches digital performance marketing, connects online and in‑store journeys, and uses data and experimentation to drive both conversion and long‑term customer value in a highly competitive, promotion‑heavy category.
A wide‑ranging, insight‑rich episode capturing how retailers are modernising platforms, simplifying operations, and preparing for a future where composable technology, AI‑driven intelligence and human‑centred design must all work together. -
The second of three episodes recorded at Google Cloud NEXT, Las Vegas in partnership with Kyndryl where we explore how enterprises are moving from AI experimentation to real, scaled impact, across infrastructure, applications, customer experience and workforce transformation.
Host Russell Goldsmith was joined by:
1/ Anshu Kak, Global Vice President Google Cloud, Kyndryl
2/ Rajiv Batra, Director, Head of GSI Partnerships, Google
3/ Kieren Johnson, Head of IT, Ocado Retail
4/ Kimberly Agin, Head of Business Performance and Enablement, KeyBank
5/ Mauro Flores, EVP of Data Democratisation, Virgin Media O2
6/ Ryan Henry, Director, Infrastructure and Support, Randstad US
Anshu Kak, Global Vice President, Google Cloud at Kyndryl, and Rajiv Batra, Director & Head of GSI Partnerships at Google, open the episode with a deep dive into the shift from “trying AI” to building agentic operating systems. They explain how Google and Kyndryl’s joint plays, innovate, modernise, secure, help enterprises adopt agentic AI frameworks, modernise VMware and mainframe estates, and navigate sovereignty with Google Distributed Cloud.
Kieren Johnson, Head of IT at Ocado Retail, reflects on his panel about hyper‑personalised CX. He shares why personalisation at scale requires sensitivity to human behaviour, including the unexpected discovery that drivers preferred speaking to human advisors over voice bots.
Kimberly Agin, Head of Business Performance & Enablement at KeyBank, discusses how the bank has built the foundations for agentic CX in the contact centre. She outlines how human and non‑human agents work in tandem, how KeyBank uses data to contain 70% of digital queries, and why natural‑language routing is transforming the IVR experience.
Mauro Flores, EVP of Data Democratisation at Virgin Media O2, explains how the organisation is using AI to unlock value from its vast data estate, accelerate decision‑making and empower teams with self‑serve insights.
Ryan Henry, Director of Infrastructure & Support at Randstad US, brings a workforce‑technology perspective, sharing how agentic AI is reshaping talent operations, support models and employee experience.
A rich, fast‑moving episode capturing how global enterprises are modernising infrastructure, rethinking customer engagement, and preparing their people and platforms for the agentic AI era. -
The first of three episodes recorded at Google Cloud NEXT, Las Vegas in partnership with Kyndryl, the world’s largest IT infrastructure services provider
Host Russell Goldsmith was joined by:
1/ Kris Lovejoy, Global Head of Strategy, Kyndryl
2/ Vincenzo Forciniti, AI Adoption and Data Platform Leader, Fastweb & Vodafone
3/ Adrian Tatsch, VP AI Technology & Innovation, Equifax
4/ Patrick Bobrukiewicz, VP Data Services, Thrive Restaurant Group
5/ Kaapro Kanto, VP, Cybersecurity & Digital Platforms, DNA
6/ Brad Duff-Hudkins, VP Data Analytics, Next After
Each of our guests offered a grounded, real‑world view of AI adoption at scale.
The episode opens with Kris Lovejoy, Global Head of Strategy at Kyndryl, who outlines why digital sovereignty, geopolitical risk and regulatory pressure are reshaping enterprise architecture. She also breaks down the guardrails required for employee productivity tools versus mission‑critical agentic systems and why modernisation itself has become a security control.
Next, Vincenzo Forciniti, AI Adoption & Data Platform Leader at Fastweb and Vodafone Italia, discusses the data‑unification challenges following Fastweb’s acquisition of Vodafone Italia. He shares how the team built a shared data catalogue, why change management is often harder than technology, and how modernising legacy stacks is enabling scaled AI across SDLC optimisation, operations and customer‑facing processes.
We then hear from Adrian Tatsch, VP of AI Technology & Innovation at Equifax, who explains how the company is connecting APIs to AI agents using Apigee MCP, and how Equifax’s multi‑billion‑dollar cloud transformation has accelerated AI maturity. Adrian explains how Equifax is redefining human vs. non‑human work, upskilling, and measuring ROI across the organisation.
Patrick Bobrukiewicz, VP of Data Services at Thrive Restaurant Group, shares a hospitality‑sector perspective on AI adoption.
Kaapro Kanto, VP, Cybersecurity & Digital Platforms, DNA explains how DNA moved from traditional network operations to AI‑driven SecOps, enabling small businesses to benefit from enterprise‑grade detection, automation and response, and why the biggest barrier to AI maturity is shifting from pilot experiments to trusted, scalable operational models.
And finally Brad Duff‑Hudkins, VP of Data Analytics at NextAfter, explains how his team used Google’s data engineering agents to cut onboarding time from 2–3 weeks to just 72 hours, and why agentic AI is already unlocking faster, more personalised, more scalable data operations for lean teams.
A fast, insight‑rich episode capturing the reality of AI transformation inside complex global enterprises, from security and sovereignty to data foundations, workflow automation and the future of human‑machine collaboration. -
Recorded live at the Retail Technology Show at ExCeL London in partnership with TNS.
Host Graham Barrett speaks with leaders from across retail, hospitality and technology to explore the pressures shaping store operations, payments, fulfilment and customer experience in 2026.
1/ Jon Cole, Director of Product and Technical Solutions, TNS
2/ Shazmeen Malik, Partner Brands and Flexible Fulfilment Director, ASOS
3/ Martin Ward, Head of Software UK&I, Toshiba
4/ Gemma Edlin, Retail Director, Company Shop Group
5/ Richard Lewis, Group Chief Executive Officer, RedCat Hospitality
6/ Meriel Neighbour, Director of Technology Delivery and Transformation, River Island
The episode opens with Jon Cole, Director of Product and Technical Solutions at TNS, who discusses the surge in retailer focus on resilience and cybersecurity and why hybrid cloud/on‑premise architectures are becoming essential.
Next, Shazmeen Malik, Partner Brands & Flexible Fulfilment Director at ASOS, dives into the art of marketplace curation. She explains how ASOS balances global brands with emerging labels, why 20% of its branded portfolio is now newly onboarded, and how flexible fulfilment models, from partner fulfilment to ASOS Fulfilment Services, enable scale without compromising customer experience. Shazmeen also shares how ASOS is using AI for personalisation, outfitting and virtual try‑on, describing it as “super exciting” for discovery‑led shopping.
We then hear from Martin Ward, Head of Software UK&I at Toshiba, who explores why retail transformations fail when they prioritise technology over people. He reflects on Toshiba’s work with Matalan, the importance of involving store colleagues early, and why retailers must “test and learn and fail fast” to drive meaningful change. Martin also offers a grounded view on Agentic AI, its potential, its risks, and why adoption must be purposeful rather than hype‑driven.
Next, Gemma Edlin, newly appointed Retail Director at Company Shop Group, explains how the UK’s largest surplus supermarket prevents waste at scale, redistributing products from over 800 brands and stopping 47,000 tonnes of waste last year alone. She discusses dynamic pricing, robotics in the warehouse, and how AI could help set “the right price first time” to balance commercial viability with affordability and trust.
Richard Lewis, Group CEO of RedCat Hospitality, shares a hospitality perspective on loyalty and digital micro‑donations. He emphasises that loyalty begins with consistently great experiences: “customers don’t give you praise for getting the basics right, but when you get it wrong, they tell you”. He explores how data, communication and digital engagement can drive frequency across pubs and hotels.
Finally, Meriel Neighbour, Director of Technology Delivery and Transformation, River Island closes the episode with a fashion retail perspective, sharing how a major high‑street brand is thinking about modern store operations, digital enablement and the evolving role of the physical store in a technology‑rich, customer‑driven world.
A rich, fast‑paced episode capturing the realities of modern retail and hospitality, from cybersecurity and payments infrastructure to marketplace strategy, store transformation, waste reduction and customer loyalty. -
Recorded live at the Retail Technology Show at ExCeL London, in partnership with Flooid, host Graham Barrett speaks with senior leaders shaping the future of retail. His guests were:
1/ Donna Stevens, Senior VP, Global Marketing, Flooid
2/ Nigel Oddy, CEO, American Golf
3/ Shannon Osman, Head of Retail, Footasylum
4/ Richard Barnett, VP of EMEA & APAC Sales, Flooid
5/ Meriel Neighbour, Director of Technology Delivery and Transformation, River Island
We start with Flooid’s own Senior VP of Global Marketing, Donna Stevens, who sets the scene for the day. Donna explores the industry’s shift away from “technology for technology’s sake” and back toward human‑centred retail, where tech enhances, rather than replaces, meaningful interactions between shoppers and associates. She also unpacks the combined strengths of Flooid, GLORY and Acrylic, and how their integrated ecosystem helps retailers deliver connected, efficient, end‑to‑end experiences.
Next, Nigel Oddy, CEO of American Golf, discusses how data‑driven technology is transforming one of the UK’s most traditional sports. From launch monitors to personalised fittings and loyalty‑driven service, Nigel explains how tech supports expertise, elevates the customer journey, and keeps golfers coming back.
We then hear from Shannon Osman, Head of Retail at Footasylum, who shares how the fast‑growing fashion retailer is rethinking communication, execution and employee experience for a 90% Gen Z workforce. Shannon reveals how tools like Zipline streamline store operations, why mobile‑first systems are essential, and how AI is already reshaping frontline empowerment.
Richard Barnett, VP of EMEA & APAC Sales at Flooid, offers a global perspective on retailer priorities, from UK‑specific concerns around cybersecurity and resilience to APAC’s acceleration toward frictionless experiences and AI‑enabled innovation.
And finally, Meriel Neighbour, Director of Technology Delivery and Transformation at River Island, shares how the fashion retailer is modernising store operations, empowering teams, and navigating the realities of rapid digital acceleration. She discusses the importance of operational clarity, consistent execution, and the role of technology in enabling store teams to deliver the brand experience at scale.
A wide‑ranging, insight‑packed episode exploring the realities, pressures and opportunities facing modern retail and how the right blend of people, process and technology can create truly magical in‑store experiences. -
In this bonus third episode from Pay360, recorded live at ExCeL London, we bring together four more leading voices from across the payments ecosystem to unpack the technologies, risks and innovations shaping the industry’s next chapter.
Graham Barrett spoke with:
1/ Simeon Miles, Senior Partnership & Global Schemes Manager, Netcetera
2/ Subramaniam Sundaram, Senior Director, Head of Solutions Management, Pismo
3/ Willem Wellinghoff, UK Chair and Chief Compliance Officer, Ecommpay
4/ Luc Gueriane, CEO, Moorwand
Across the conversations, they explore how organisations are responding to the rapid rise of AI‑driven fraud, the shift toward instant payments, and the pressure to modernise legacy infrastructure. Our guests share practical perspectives on authentication, tokenisation, regulatory change, and the emerging world of agent‑driven commerce.
Recorded on the show floor, this episode captures the energy and urgency of Pay360, offering a concise snapshot of the trends, risks and opportunities that will define the future of payments. -
In the second of our two episodes produced in partnership with BPC, recorded live at Pay360 at ExCeL London, we explore the intersection of policy, infrastructure modernisation and emerging technology, and how each is reshaping the UK’s payments landscape.
Graham Barrett spoke with:
1/ Mark Garnier OBE MP, Shadow Economic Secretary to the Treasury, The Conservative Party
2/ Eugenia Planas, Chief Information Officer for Markets Banking Payments and Resolution, Bank of England
3/ Dan Wilson, Head of Payments Strategy, Industry and Roadmap, Nationwide
4/ Saira Khan, Head of Innovation and Partnerships, First Direct Bank
5/ Macs Dickinson, Director of Engineering, LHV
Across the conversations, our guests discuss:
- The UK’s competitiveness in a world of stablecoins, tokenisation and DLT
- How regulation, taxation and compliance shape innovation — and where the balance is slipping
- The Bank of England’s modernisation of RTGS and the shift to a modular, future‑proof platform
- Synchronised settlement, external ledgers and the foundations for the digital pound
- Practical, near‑term use cases for AI and agentic AI in wholesale payments
- The escalating arms race between fraudsters and financial institutions
- Why customer experience in payments is evolving, not being reinvented
A grounded, policy‑aware look at the future of payments. -
Recorded live at Pay360 at ExCeL London and recording in partnership with BPC, this first episode in our three‑part series brings together senior leaders from across the payments ecosystem to unpack the technologies reshaping how we pay.
Graham Barrett spoke with:
1/ Julian Farley, Sales Director UK and Europe, BPC
2/ Paul Horlock, Chief Payments Officer, Santander
3/ Claire Gates, Global Head of Payments and Solutions, Crown Agents Bank
4/ Simon Eacott, Head of Payments, Natwest
5/ Anna Stoianova, Head of Digital Product (Money Transfers), Nordea
6/ Francis Gorman, Principal Security Architect, Bank of Ireland
Our guests explore the industry’s most urgent themes, from the rapid rise of digital wallets and the promise (and pitfalls) of agentic AI, to cross‑border payments, fraud prevention, financial inclusion, and the looming quantum threat to payment security.
Across the conversations, they reflect on:
- How digital wallets are evolving in Europe and emerging markets
- The trust challenges of agentic commerce and machine‑initiated payments
- The push for account‑to‑account alternatives to card networks
- New approaches to fraud, AML and marketplace scams
- What a truly seamless global payments experience could look like
- Why quantum‑safe cryptography can’t wait
A fast‑paced, on‑the‑ground snapshot of the ideas shaping the next era of payments. -
Recorded live at Pay360 at ExCeL London, this special episode of the c-suite podcast, produced in partnership with FinXP, dives deep into the forces reshaping global payments, Banking-as-a-Service, and cross‑border innovation.
Host Debbie West is joined by Jens Podewski, CEO and co‑founder of FinXP, and Jovi Overo, CEO of ONE.io, for an insightful conversation about how collaboration, trust, and technological evolution are redefining the financial ecosystem.
Together, they explore:
- Why Banking as a Service is really about speed, flexibility, and access, and why it’s far more complex than simple “plumbing”
- How FinXP and ONE.io built a partnership grounded in transparency, reliability, and honest communication
- The growing role of stablecoins, real‑time rails, and API‑driven infrastructure in transforming cross‑border payments
- Why digital identity may be the most important innovation of the next five years, even more than AI
- A personal reflection on financial inclusion, underbanked communities, and the human impact of better financial access
With candid insights, real‑world examples, and a refreshing honesty about what works and what doesn’t, this episode offers a compelling look at the future of fintech from two leaders shaping it. - Visa fler
