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Welcome back to The BPO Breakroom Podcast! In this episode, Jae and Kay are serving up laughs, relatable moments, and a whole lot of BPO truths with the Breakroom Top 10: We Listen, But We Don’t Judge – BPO Edition. If you’ve ever worked in the call center industry—or even just wondered what really goes on behind the scenes—you’re in for a treat.
The Breakroom Top 10 We Listen But We Don't Judge:
10 - Gi tap ang badge sa CR
9 - Nag-request ng PTO, hindi approved. Nag-SL
8 - Papasok na kulang ang tulog. Uuwing kumpleto ang tulog
7 - Top 10 companies Great Place to Work pero ni pa Xmas basket wala
6 - Kinukuha yung isang rolyo ng tissue sa CR
5 - Legend ka kapag kaya mong mag lunch within 15 minutes
4 - We are family’ daw sa orientation, pero di sinabi na dysfunctional pala sa production
3 - Sila queueing, ako avail. 15 mins interval
2 - Pag pasok ng Production Floor lahat single na
1 - Tumbler pero pagkain laman
🎧 Where to WATCH: You can find us on Spotify, YouTube, Amazon Music, and Apple Podcasts - @thebpobreakroompodcast.
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From Desk to Dream (Turning BPO Experience Into Entrepreneurial Success)
In this episode of The BPO Breakroom Podcast, Jae and Kay kick off the new year with a special guest who’s turning heads in the BPO world and beyond—Kuya Reneboy! From taking customer calls behind the desk to creating opportunities for aspiring agents, Kuya Reneboy shares his incredible journey of resilience, motivation, and self-care that led to entrepreneurial success.
Discover how he went from being a construction worker to a dedicated BPO employee to founding the Boldminds Academy and Renaissance-VA Agency.
Together with the hosts, Kuya Reneboy dives deep into topics like defining success, overcoming challenges in the BPO industry, and transitioning from an employee mindset to becoming a business owner.
1. Stay tuned for valuable tips on building resilience, and advice for anyone dreaming of being part of the BPO industry, starting their own VA agency or business.
2. Don’t miss his practical tips for BPO newbies and jobseekers on acing interviews and finding the right opportunities.
💡 What part of Kuya Reneboy’s journey inspired you the most? Share your thoughts in the comments, tag us in your memes, or join our Discord community for exclusive job ads every Monday.
🎧 Available on Spotify, YouTube, Amazon Music, and Apple Podcasts. Follow @TheBPOBreakroomPodcast to stay updated!
✨ Tune in now and turn your desk job into a dream career
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Saknas det avsnitt?
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In this episode, Jae and Kay dive into a topic that hits close to home for many BPO professionals: Work-Life Balance Resolutions for 2025.
🎯 Why is this so triggering?
From overwhelming workloads to the challenges of hybrid setups and the ever-present hustle culture, striking the right balance between work and personal life feels like chasing a moving target.We discuss:
✅ The unique pressures BPO workers face, including time zone struggles and demanding KPIs.
✅ The myth that only higher-ups can achieve balance and whether a 4-day work week could be the ultimate solution.
✅ How setting boundaries and managing time effectively can lead to a healthier work-life balance.💡 Top Tips for 2025:
✔️ Establish clear boundaries between work and personal time.
✔️ Use breaks for personal activities to recharge.
✔️ Master time management to create flexibility and avoid burnout.Join us as we unpack these triggers, share insights, and explore practical strategies to make balance achievable in the new year.
🎧 Stay tuned for the next episode of The BPO Breakroom!
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In this episode, we dive into one of the hottest topics shaking up the industry: "Can AI Replace BPO Workers?" 🤔
From chatbots and RPA to machine learning and generative AI, we explore the cutting-edge technologies transforming the call center landscape.
Join hosts Kay and Jae as they tackle:
✨ The role of AI in automating tasks vs. the human touch in solving complex problems.
✨ The advantages and limitations of AI in customer service.
✨ Why upskilling is the secret weapon for staying relevant in the age of AI.Whether you're an agent, a team lead, or just curious about how AI impacts the BPO world, this episode will inspire you to embrace technology and level up your skills.
💬 Share your thoughts: Will AI replace us? Or will it make us better? Connect with us on YouTube, Facebook, Instagram, or join our exclusive Discord community for WFH tips and career insights!
Tune in, and let’s break down the future of BPO together.
🎥 YouTube: https://www.youtube.com/@TheBPOBreakroomPodcast
📲 Facebook: fb.com/thebpobreakroompodcast
Join our Tambayan on Discord to be part of the conversation and share your thoughts with the community! We also share job opportunities exclusive for our Discord group members.
🚀 Discord: https://discord.gg/MW8H4vYyMP
Help us grow—share, like, and invite your BPO friends.
Let’s make this community bigger and better.
The more, the merrier! 🙌🎙️
#BPOLife #BuhayCallCenterAgent #callcenterlife #BPOPhilippines
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In this episode of The BPO Breakroom Podcast, Jae and Kay kick off 2025 with a countdown of the Top 10 New Year’s Resolutions of BPO Workers in the Philippines. From relatable work habits to laugh-out-loud excuses, the hosts share stories and insights that every BPO employee can relate to.
Here’s the Breakroom Top 10:
10. Stop blaming Wi-Fi for oversleeping.
9. Finally use PTO instead of hoarding it.
8. Be honest about why we’re late—no more blaming alarms or traffic!
7. Keep work desks clean and organized (at least until February).
6. Stop stalling with the “I’ll check with my supervisor” line.
5. Minimize absences, unless there’s a typhoon… or we just need a mental health day.
4. Exercise during breaks instead of scrolling TikTok (or at least try).
3. Enhance skills and knowledge with actual upskilling.
2. Drink more water—maybe after that second cup of coffee.
1. Save bonus money instead of splurging on Lazada or Shopee flash sales.
Join the conversation as Jae and Kay share personal stories, laugh over BPO quirks, and reflect on how we can all grow in the coming year. Don’t forget to share your resolutions and connect with the growing BPO Breakroom community!
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In this episode of The BPO Breakroom, Jae and Kay tackle one of the most talked-about topics in the BPO industry: Work-From-Home vs. Working Onsite.
📣 With insights from Indeed.com, they dive into the pros and cons of each setup—WFH’s flexibility and cost savings versus onsite work’s stability and collaboration opportunities.
✨ The hosts also explore the growing popularity of hybrid setups, offering practical tips for addressing challenges in both work environments. Packed with relatable discussions and helpful advice, this episode is perfect for anyone navigating the changing landscape of the call center industry.
😎 Don’t miss:
A fun debate as Jae and Kay pick sides. 🤔⚡ Tips for thriving in WFH and onsite setups. 📋✅ Insights on the future of work in the BPO world. 🔮🌏💬 Join the conversation! Drop your thoughts in the comments and join our exclusive Discord group.
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In our debut episode, we take a nostalgic dive into our hosts’ journeys—from humble beginnings as agents to thriving in leadership roles.
Plus, we kick off the season with our Breakroom Top 10, featuring the most exciting and memorable Christmas and year-end celebrations in the BPO world.
Expect inspiring conversations, lighthearted banter, and a whole lot of kwentuhan that reflects the vibrant culture of the BPO community.
Don’t forget to engage with us! Join the conversation in the comments, follow us on social media, and watch out for our exclusive Discord community—your new virtual tambayan.
📢 Catch us every week for more stories, insights, and laughs from the breakroom!
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Welcome to The BPO Breakroom! In this episode, Jae and Kay dive into one of the most pressing topics for BPO professionals: mental health and stress management during the busy holiday season.
From the challenges of holiday stress and work-life balance to practical coping mechanisms, Jae and Kay share relatable experiences and actionable tips to navigate burnout in the “always-on” culture of the BPO industry.
✨ What to expect in this episode:
How year-end workload amplifies stress and FOMO Setting boundaries and protecting your well-being Simple yet powerful stress management techniques Inspiring success stories from BPO professionalsWhether you’re on your shift or enjoying a well-deserved break, tune in and join the conversation. Let’s prioritize mental health together!
