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In this episode, Neil shares essential insights on how to handle emergencies that may arise during a guest's stay. Drawing from his extensive experience as a live-in host, Neil discusses the importance of being prepared for medical emergencies, personal safety issues, and crime incidents. He emphasizes the need for hosts to remain calm and collected in such situations, providing practical tips on how to respond effectively.
KEY TAKEAWAYS
Always have a first aid kit on your property and ensure guests know how to contact emergency services. It's crucial to provide them with the correct emergency numbers, especially if they are from another country.
If an emergency occurs, remain calm and professional. Your demeanor can help reassure guests and create a stable environment while emergency services are responding.
Keep written notes about what happens during an emergency, including what you see, what is said, and the actions taken. This documentation can be valuable for any follow-up discussions.
Provide guests with essential information, such as emergency service numbers and your property address, prominently displayed in your house rules. This ensures they can quickly access the information they need in a crisis.
Encourage guests to download the app "What Three Words," which allows them to communicate their exact location using a unique three-word address. This can be especially helpful in emergencies when precise location details are necessary.
BEST MOMENTS
"If you've never dealt with the emergency services before, by the end of this episode you'll be confident with dealing with whatever happens."
"It's vital you stay out of the service workers' way as they work. Let them get on with their job."
"Empower your guests with the right information and tools to be able to deal with an emergency."
"In the UK, we simply dial 999 to be put through to the police, the fire brigade or the ambulance service."
"What Three Words is an app that can pinpoint just where you are, which could be a lifesaver."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil shares a captivating story about a guest named Maria, who became a bit too comfortable during her stays at his home. Neil recounts his experiences hosting over 2,000 guests and the unique challenges and joys that come with being a live-in host. He describes how Maria, an Italian lecturer, began to treat his home as her own, bringing in personal items and even furniture. After a humorous yet necessary conversation about boundaries, Neil reflects on the importance of knowing one's limits as a host.
KEY TAKEAWAYS
It's important to create a welcoming environment for guests, but hosts must also establish boundaries to ensure their home remains their own. Recognizing when a guest is becoming too comfortable is crucial.
Open and honest communication with guests can prevent misunderstandings. If a situation arises that makes a host uncomfortable, addressing it directly can lead to a positive resolution.
Different cultures have varying norms regarding hospitality and personal space. Being aware of these differences can help hosts navigate guest interactions more effectively.
Hosts should identify their own "glass ceiling" regarding what is acceptable in their home. Knowing these limits helps in managing guest behaviour and maintaining a comfortable living space.
A successful hosting experience often leads guests to feel like they are visiting a second home. This can be a compliment, but it’s essential to balance this feeling with the host's need for personal space and order.
BEST MOMENTS
"As an Airbnb live-in host, you have to have the attitude that nothing will surprise you."
"I decided this step-by-step invasion of my space had to stop... it's my job to make you feel at home, but it's not your job to make it your home."
"When Maria expressed her comfortableness by slowly making my home her home, it was actually a huge compliment."
"You just instinctively know when it's reached. Well, most people do."
"Know in yourself where your glass ceiling is. When you know where it is, it's easy to distinguish what's acceptable to you and what is not."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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Saknas det avsnitt?
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In this episode, Neil shares valuable insights on the importance of house rules for Airbnb hosts. Drawing from his extensive experience of over nine years in hosting, Neil emphasizes how clear and concise house rules can set expectations for guests, foster respectful behaviour, and enhance the overall guest experience. Neil outlines his top seven house rules, covering essential topics such as check-in and check-out times, smoking and pet policies, and kitchen etiquette. Neil also discusses effective ways to communicate these rules to guests, including listing profiles, welcome messages, and printed materials.
KEY TAKEAWAYS
House rules serve as a clear set of expectations for guests, helping to establish boundaries and ensuring a respectful and enjoyable stay for both guests and hosts.
When creating house rules, it's essential to keep them clear, brief, and easy to understand. A long list of rules may discourage guests from reading them, so focus on the most important guidelines.
Key rules to include might cover check-in/check-out times, smoking policies, visitor policies, pet policies, food restrictions in bedrooms, kitchen cleanliness, and communal area usage.
While having house rules is important, there are times when flexibility is necessary. Adapting rules to accommodate guests' needs can enhance their experience and foster goodwill.
House rules should be published in multiple places, including the Airbnb listing profile, pre-arrival information, and printed materials in the accommodation.
BEST MOMENTS
"House rules are just a clear set of expectations for guests to help you set the tone for the space that you're giving them access to."
"When boundaries are set... guests generally buy into them throughout their stay."
"The longer the list of rules is, the less likely your guests will read them."
"Rules are for the guidance of the wise and the obedience of fools."
"By printing them off, there is then no doubt at all that they are accessible and exist, should there ever be any need to refer to them in any form of dispute."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil shares personal experiences of misunderstandings in hosting that led to significant paradigm shifts. Neil emphasizes the importance of understanding different perspectives when dealing with guests, illustrating this with two compelling stories. He first recounts a confrontation with a long-term guest who brought a friend over without notifying him, leading to a realization of the need for clear communication. His second story involves a guest with service dogs, which initially frustrated Neil due to his strict no-pets policy. However, after a heartfelt conversation, he learned about the guest's challenges and the true purpose of the dogs, resulting in a positive outcome.
KEY TAKEAWAYS
A paradigm refers to the framework of beliefs and values that shape our understanding and interactions. Recognizing that both hosts and guests operate from different paradigms can help improve communication and reduce misunderstandings.
Before jumping to conclusions about a guest's behavior, it's crucial to gather all relevant information. Misinterpretations can lead to unnecessary conflicts and hurt feelings.
Open dialogue and a willingness to listen to guests' perspectives foster trust and respect. This approach can lead to healthier relationships and a more successful hosting experience.
Personal experiences of misjudgment can serve as valuable lessons. Reflecting on these moments can lead to significant paradigm shifts and improved hosting practices.
By shifting perspectives and understanding guests' situations, hosts can turn potentially negative experiences into positive ones, enhancing both guest satisfaction and the overall hosting experience.
BEST MOMENTS
"I had just made an utter fool of myself by interpreting his behaviour using my map of the world, and my paradigm did not match his."
"Without a doubt, this is the worst experience I've had in 33 years of global travel."
"Here in the UK, a service animal doesn't compute. We use the word assistance."
"When we assume things without knowing the full story, it is so easy to unfairly judge someone or blame them for something they didn't do."
"If you're quick to conclude and decide, the truth may not be applied."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil Harvey explores the pros and cons of allowing pets in your Airbnb property. With a significant portion of the population being pet owners, Neil discusses how welcoming furry friends can attract new guests and enhance their holiday experience. He outlines seven benefits, such as increased bookings and reduced stress for pet owners, while also addressing potential downsides, including property damage and liability concerns. Neil emphasizes the importance of setting clear pet rules and offers practical tips for hosts considering this option.
KEY TAKEAWAYS
Allowing pets can attract a new set of guests, reduce their travel costs, and enhance their overall experience, leading to positive reviews and repeat bookings.
Hosting pets can lead to property damage, additional cleaning responsibilities, and potential liability issues. It's essential to consider these factors before deciding to allow pets.
Establish specific guidelines regarding the types of pets allowed, their size, the number of pets, and whether they can be left unattended. Clear rules help ensure the safety of both the property and the guests.
Before fully committing to a pet-friendly policy, conduct a trial run by inviting a friend with a pet to stay. This allows you to assess how well your property accommodates pets and gather feedback for future bookings.
If you decide to allow pets, make sure to update your Airbnb profile with pet-friendly keywords and clearly state your pet rules. Highlight any pet-related amenities in your listing to attract potential guests.
BEST MOMENTS
"My mission is to help you create the same levels of success with Airbnb and beyond and follow your own dreams."
"Allowing pets means additional cleaning tasks like removing fur, deep cleaning carpets and sanitizing pet-related areas."
"If you're the only dog-friendly accommodation in the area, guess where your guests rebook should they return? You!"
"Deciding to allow pets into your accommodation will come with its own set of challenges and responsibilities."
"Before you decide whether or not to allow pets into your listings, do at least one trial run."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil Harvey explores the often-overlooked aspect of sound in enhancing hosting skills. Drawing from his extensive experience as a successful Airbnb host, Neil emphasises the importance of being attuned to the noises within your property to serve guests better and improve their experience. Neil shares five key reasons why listening can be beneficial, from proactively welcoming guests upon arrival to efficiently managing chores and understanding guest behaviour. Neil also introduces a super secret technique for training your ear to recognize the various sounds in your home, ultimately empowering hosts to create a more welcoming environment.
KEY TAKEAWAYS
Listening to Your Property: Being attuned to the sounds in your property can enhance your hosting skills.
Proactive Guest Engagement: Recognising the sounds associated with guest arrivals, such as car doors or suitcase wheels.
Understanding Guest Behaviour: Familiarity with the typical noises returning guests make can help you determine if they have settled in comfortably without intruding on their privacy.
Efficient Chore Management: You can gauge when guests are present or absent by listening to specific sounds.
Enhanced Farewell Experience: Paying attention to the sounds associated with guests preparing to leave, such as door slams and suitcase movements.
BEST MOMENTS
"The statement that knowledge is power is incorrect. How it should read is the use of knowledge is power."
"When we know what we're listening for, we hear it when it happens."
"Actively train your ear to listen for the noises and what they are telling you."
"I like to be proactive and go and help them with their luggage back to their car."
"I could relate to every single bit of it."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil delves into the transformative power of random acts of kindness in the hosting business. Drawing from his own successful experience of generating over £300,000 through Airbnb, Neil emphasises how small, selfless gestures can significantly enhance guest relationships and foster a positive atmosphere. Neil shares practical examples of kindness during the pre-booking journey, upon guest arrival, and even beyond the hosting experience, illustrating how these actions can lead to lasting impressions and increased bookings.
KEY TAKEAWAYS
Random Acts of Kindness: Engaging in spontaneous, selfless actions can significantly enhance relationships with guests.
Building Rapport: Small, thoughtful gestures, such as accommodating late checkouts or offering to carry bags, demonstrate care and respect for guests.
Reciprocity Principle: When hosts show kindness, guests often feel inspired to reciprocate, leading to better behaviour and more positive interactions during their stay.
Creating Positive Reputation: Consistently practising kindness can build a strong reputation, resulting in increased word-of-mouth referrals and higher occupancy rates.
Impact Beyond Hosting: Acts of kindness can extend beyond the immediate hosting experience, potentially changing lives and creating lasting connections, as illustrated by the mentoring relationship formed between a guest and a retired architect.
BEST MOMENTS
"Random acts of kindness play a huge part in building rapport in any community. And it does the same in hosting, too."
"When someone receives kindness, they often feel inspired to pass the kindness on or return it, which continues to spread the positive vibe."
"We don't necessarily recall what people do or say to us, but we never forget how they made us feel."
"My random acts of kindness has created a positive reputation that people want to be around."
"Be deliberate in ensuring that at least one in five guests experience a small, random act of kindness from you."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil delves into the transformative power of automation for Airbnb hosts. Drawing from his own experiences, Neil shares practical insights on how simple technological solutions can save time, money, and even sanity. He discusses various automation tools, such as smart locks, motion sensor lights, and programmable switches, that can enhance the guest experience while reducing the host's workload. With a focus on starting small and gradually expanding automation efforts, Neil encourages listeners to embrace these innovations to streamline their hosting operations.
KEY TAKEAWAYS
Understanding Automation: Automation in the context of Airbnb hosting refers to using technology to manage tasks without needing to be physically present, ultimately saving time, and money, and reducing stress. Practical Examples of Automation: Simple automation solutions, such as installing smart locks, motion sensor lights, and programmable light switches, can significantly enhance the guest experience and streamline property management. Incremental Implementation: Start small by automating one function in your property and gradually expand as you become more comfortable with the technology and systems. Cost Efficiency: Automation can lead to substantial savings on utility bills by allowing hosts to control heating, lighting, and other systems remotely, ensuring they are only active when needed. Encouragement to Share: Sharing the podcast with others who may benefit from hosting or automation solutions can help build a community of successful Airbnb hosts.BEST MOMENTS
"Automation's principal purpose is to save you two vital resources, time and money."
"I felt very much like that tortured Sisyphus eternally rolling a boulder up a hill."
"The solution can be automatic."
"I had to very gently ask my guests if they wouldn't mind saving their delicacy for after they'd moved into their permanent lodgings."
"Your future self will thank you for the amount of time, money, and most importantly, stress automation will save you."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate that led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, founding his venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, providing a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavors.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts, and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil Harvey shares his journey towards enhancing the security of his Airbnb property following a frightening incident that occurred at his front door. He discusses the challenges he faced with traditional key management and the frequent lapses in security that left his home vulnerable. Neil reveals how he transformed his approach by installing a smart lock, which not only simplifies guest access but also ensures that the property remains secure at all times. He emphasizes the importance of proactive security measures for hosts and offers listeners a special discount on the smart lock he recommends.
THE SMART LOCK DISCOUNT
To get the guaranteed 20% discount* on your Simpled SMART locks, follow these steps.
Copy and paste bit.ly/SimpledSuperhostDiscountinto your web browser Add your choice of SMART lock(s) to your basket. Apply the voucher code: SuperhostNeil Complete the order.[Note; If a product already has a promotional discount of 20% or more, the voucher will not be applied to that specific product.]
To confirm you have the best SMART lock for your door, take 3 photos of your existing lock; the outside the inside and end-on (to show the lock within the thickness of the door) and email all 3 photos to [email protected]
The tech team there will recommend the best choice for you.
*This is an affiliate link.
KEY TAKEAWAYS
The importance of securing your property and ensuring the safety of guests is crucial for any Airbnb host. Incidents can happen unexpectedly, and being proactive about security can prevent potential disasters. Installing a smart lock can simplify key management and enhance security. These locks can be programmed to provide unique access codes for guests. Relying solely on educating guests about security procedures can be ineffective. Many guests may forget or misunderstand instructions, leading to security breaches. A personal incident involving a potential break-in served as a wake-up call, highlighting the need for improved security measures. This experience led to the decision to install a smart lock. There are opportunities to save on smart lock purchases. A specific discount is available for listeners of the podcast, encouraging hosts to invest in better security solutions for their properties.BEST MOMENTS
"Had there been an actual incident, my hosting business would have potentially ended and I could have lost everything and had to start all over again."
"I finally installed a security camera to monitor the back door to try and work out exactly what was happening."
"The answer, the one, two, three I needed to change, was to install a smart lock."
"If you are someone who values the security of your guests, or your family, then what I'm about to share with you could be very useful."
"When you say, it won't happen to me, fate will smile and say, let's wait and see."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate that led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, founding his venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, providing a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavors.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts, and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil delves into the concept of long-term value (LTV) that guests can bring to hosts. He discusses how repeat bookings, personal recommendations, and ongoing friendships with guests can significantly enhance both financial stability and personal enrichment for hosts. Neil shares a heartwarming story about a couple who return annually for a music festival, illustrating how positive guest experiences can lead to consistent income and glowing reviews. He emphasizes the importance of being genuine, flexible, and patient in fostering these relationships, and concludes with his Superhost Secret: to add value to guests first, setting the stage for mutual benefit.
KEY TAKEAWAYS
Long-term value from guests is crucial for hosts, as it not only contributes to financial stability through repeat bookings but also enhances personal connections and experiences. A guest generates long-term value when they book multiple times, refer friends and family, and maintain a personal relationship with the host after their stay. Creating a welcoming and genuine atmosphere is essential. Guests who feel valued and appreciated are more likely to return and recommend the host to others. Being flexible and responsive to guests' needs can lead to long-term relationships. Handling unexpected situations with care can turn a potential negative experience into a positive one.BEST MOMENTS
"If a guest stays with me for just one night and I never see them again, they just add value to me once."
"Generating long-term value from your guest is crucial as a host and is a big part of my own success."
"Creating long-term value from guests takes time and it's not something that will happen in a day, or a week, or a month even."
"You have to add value to your guests first before they will add value back to you."
"When you give them the most as a superhost, guests will book again and again."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil shifts the focus from hosting to being a good guest. He shares valuable insights and tips on how guests can enhance their experience and leave a positive impression. Neil emphasizes the importance of reading property descriptions, providing arrival details, maintaining a positive attitude, and respecting the host's home. He also highlights the significance of communication, cleanliness, and consideration towards the property and host.
KEY TAKEAWAYS
As a guest, it is important to carefully read the property descriptions and house rules to avoid any misunderstandings or disappointments during your stay.
Inform the host of your arrival time and any changes to your plans to ensure a smooth check-in process and to allow the host to make necessary arrangements.
Having a positive attitude as a guest can lead to a more enjoyable experience and potentially open up opportunities for special treatment from the host.
Treat the host's home with respect, follow the house rules, and leave the property in a tidy condition upon departure.
If something gets damaged or spilled during your stay, inform the host promptly so they can address the issue and ensure a pleasant experience for future guests.
BEST MOMENTS
"Only a couple of months ago I had a guest who left me a very low scoring review, stated a whole load of reasons why, and every single comment that he had was actually covered in the descriptions of photographs that I had lovingly labored over to make as obvious and blatant as I possibly could."
"I have a 10 second rule whereby I say, I have 10 seconds in which a guest will either decide they like what I have prepared for them, or they don't. If they do, they'll tend to excuse everything."
"Your parents were extremely proud of your accomplishments and showed you so by making the effort to support you."
"To ensure great reviews will remain, as in all walks of life, it's the same. Have a positive attitude blended with gratitude. You're sure to be welcomed again."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil shares heartwarming stories of connections he has made with guests that have extended beyond their stay. From a student turned valued employee, to a generous guest offering financial support during a challenging time, these stories highlight the profound relationships that can develop through hosting. Neil emphasizes the importance of adding value to others and caring for their well-being, encapsulating the essence of hosting beyond just providing accommodation.
KEY TAKEAWAYS
Building long-term relationships with guests can lead to unexpected opportunities and friendships beyond their stay. Hosting on Airbnb is not just about making money, but also about enriching lives and adding value to others. Showing genuine care and adding value to others can have a significant impact on their lives and create lasting connections. The choice to treat others with kindness and consideration is ours, and it can make a difference in how they feel about themselves. Being open to opportunities and saying "yes" can lead to unexpected and rewarding experiences, both personally and professionally.BEST MOMENTS
"The relationship with your guest doesn't have to end when they leave."
"Your actions spoke far more than anything you said."
"I'll introduce you to a Hollywood producer so that you can ask them."
"Hosting is not all about just earning money. It's far more than that."
"People don't care how much you know until they know how much you care."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil continues to look at the power of Airbnb's review system, with a focus on the challenging topic of bad reviews for hosts on the platform. With over 2,000 guests and 1,000 reviews under his belt, Neil shares his insights on how to handle and learn from negative feedback. He discusses the different types of bad reviews, the importance of analyzing the root cause of issues, and the impact bad reviews can have on a host's reputation and Superhost status.
KEY TAKEAWAYS
Maintaining a high average review score is crucial for Superhost status, as it shields hosts from losing the badge even if a rare bad review comes in.
When faced with a bad review, it's recommended to sleep on it before responding. This helps in responding professionally and avoiding aggressive or defensive reactions.
Understanding the motives behind bad reviews, whether justified or not, can help hosts in appropriately addressing the feedback and improving their services.
Bad reviews can affect a host's reputation, confidence, and Superhost Key Performance Indicators (KPIs), potentially leading to loss of bookings and Superhost status.
Viewing bad reviews as feedback and analyzing the root causes of issues can lead to improvements in hosting practices and guest satisfaction.
BEST MOMENTS
"Nobody sets out to get a bad review deliberately. We want the gold every time."
"I simply took it upon myself to be deliberate in asking my guests what time they anticipated using the tub and then heat the tub up for them to the correct temperature."
"Bad reviews affect our Superhost Key Performance Indicators or KPIs. To obtain and maintain a Superhost status, we need an average review score of a minimum of 4.8 out of 5."
"If you get a bad review, sleep on it before responding. Their perspective is their reality. Okay, so what happened?"
"May your rooms be booked, your reviews five-star, and none of them bad."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil looks at the importance of reviews in the Airbnb ecosystem. He explains the review system on Airbnb, highlighting its role in building trust between hosts and guests. Neil shares how reviews have helped him make improvements to his accommodations and spy on his competition.
KEY TAKEAWAYS
Maintaining excellent review scores is crucial for achieving and maintaining Superhost status on Airbnb. Reviews provide real-time feedback that can help hosts make improvements to their accommodations. Using the review system to spy on competition can provide valuable insights into what guests appreciate and what they don't. Instant booking feature on Airbnb listings can save time, increase booking numbers, and ensure only guests with good reviews can book instantly. Responding to feedback in reviews and making necessary changes can lead to repeat bookings and overall success as a host.BEST MOMENTS
"Since embarking on the Airbnb journey, I've turned over well in excess of a quarter of a million pounds just from my own home only."
"It's like sharing your thoughts in a secret envelope so everyone feels safe to say what they really think."
"By reacting to her feedback in the review quickly, I estimate I've had at least another additional five bookings from her."
"Using the reviews for feedback and research all feeds into one of my previous Superhost secrets of using the slight edge to make improvements as you move along your journey."
"If the guests had no reviews at all, or they have bad reviews, they can't instantly book."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In today's episode, Neil shares his own advice and insights on how to ensure guests leave happy and satisfied. He emphasizes the importance of maintaining a positive impression until the very end of the guest's stay, highlighting the impact it can have on reviews, recommendations, returning guests, and potential rewards. Neil provides practical tips on how to bid farewell to guests, and the best ways to leave a lasting positive impression.
KEY TAKEAWAYS
It is crucial to treat guests with the same level of care and attention during their departure as during their arrival to leave a lasting positive impression.
Sending a thank you message or video to departing guests can enhance their experience and show appreciation for their stay.
Providing clear instructions for guests upon departure, such as key return and gate access, can prevent confusion and ensure a smooth exit.
Positive interactions during guest departures can lead to favorable reviews, recommendations, returning guests, and potential future rewards.
Guest departures mark the beginning of a potential ongoing relationship, emphasizing the importance of parting ways on a positive note for future success.
BEST MOMENTS
"My mission is to help you reach the same levels of success with Airbnb and follow your own dreams."
"The last thing we want to do is to trip and fall over a hurdle at the last moment and leave a negative impression with your guests."
"I've attended many live seminars over the years and so many times I have witnessed an MC introduce the most amazing person."
"Reviews are one of the most used tools when guests assess whether or not they want to book a property."
"In a home where the host is all set, a traveler and local first met. With a smile and good cheer, it soon became clear, strangers are friends not made yet."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil shares his insights on creating a harmonious guest experience to ensure repeat business and increased income. Neil emphasizes the importance of setting clear boundaries and providing guidance to guests through simple principles and house rules. He recounts personal experiences and practical solutions he has implemented in his own hosting journey, such as labeling shelves in the fridge, creating guest-specific storage areas, and using clear signage throughout the property.
KEY TAKEAWAYS
The key to success in hosting is to create harmony among guests, leading to a positive experience and potential repeat business.
Clearly labeling spaces and providing instructions helps guests understand expectations and reduces confusion.
Establishing clear house rules and guidelines in a guest guidebook can help guests feel comfortable and know what is expected of them.
Introducing guests to each other and fostering a sense of community can enhance the overall experience for everyone.
It's important to adapt hosting strategies to suit individual preferences and property setups for optimal guest satisfaction.
BEST MOMENTS
"Success is a journey, not a destination."
"Create harmony and you'll create wealth. When you can create an environment where a group of guests get on with each other because there is harmony between them, they feel comfortable staying with you and love coming to your place."
"I always introduce my guests to one another to break the ice as the saying goes, which means that harmonious conversations between these individuals is so much easier the next time they meet."
"With harmony comes repeat business. And repeat business means more income."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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Today, Neil is looking at the importance of creating a positive first impression when guests arrive. Sharing his personal experiences and strategies for building rapport with guests, Neil emphasizes the "tea trap" routine he uses to connect with new arrivals. By offering guests a cup of tea and engaging in a 10-minute conversation, Neil establishes a welcoming atmosphere and gains valuable insights into his guests' needs and backgrounds.
The host Neil refers to in the podcast is in Oakham in the county of Rutland, UK. Her name is Mary and here's her listing https://bit.ly/Mary-in-Rutland.
KEY TAKEAWAYS
Focus on creating a welcoming atmosphere for guests upon arrival, as first impressions are crucial.
Develop a routine, such as the "tea trap," to get to know your guests and make them feel comfortable.
Personalize the guest experience by offering small gestures like greeting guests with an umbrella in the rain or helping with their bags.
Utilize technology like CCTV cameras and doorbell cameras to monitor guest arrivals and departures.
Building rapport with guests through genuine interactions can lead to repeat bookings and positive recommendations.
BEST MOMENTS
"Success comes one step at a time. So long as we're prepared to take the next step, we'll get there."
"My answer was, treat everyone as if they were your best mate coming to stay."
"Just doing this simple act of having a chat over a cup of tea is incredibly powerful in helping to get my guests to feel comfortable."
"There's a very subtle side benefit to all of this. I know that I am being watched by the other guests in the house."
"When the tea leaves come to a rest, they say future and fate manifest. Treat your guests like a mate and you'll alter your fate because your guests will think you're the best."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil shares his journey from hosting just one room to welcoming over 2,000 guests and generating significant revenue. He emphasizes the importance of first impressions and details the 10-second rule, where guests form opinions quickly upon arrival. Neil provides valuable insights on preparing the property for guests, including creating a checklist with four key elements: bed, bin, bath, and beauty. He also highlights the significance of personal touches, such as addressing guests by name and providing treats to enhance their experience.
KEY TAKEAWAYS
The 10-second rule emphasizes the importance of making a positive first impression on guests to set the tone for their stay.
Developing a basic checklist with key tasks like bed, bin, bath, and beauty can help ensure that the room is ready for guests.
Adding treats or small gestures like a handwritten note, local snacks, or a bottle of wine can make guests feel welcomed and cared for.
Implementing Internet of Things (IOT) devices like automated lighting or heating can enhance the guest experience and make their stay more comfortable.
Using guest names on room doors and having clear indicators of guest arrival, like slightly closing the door, can improve security and communication within the property.
BEST MOMENTS
"If they like it they'll tend to excuse everything and if they don't they'll find everything."
"I remember going to a hotel once on a business trip... Yuck!"
"No matter how mundane a task may seem, create a basic checklist on paper to refer to."
"Knowing this, right from the start, even on day one... Alistair, this is your room."
"As I've said before, people will remember how you made them feel long after they recall what you said or did."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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Today, Neil Harvey divulges his secrets to effectively communicating with guests before their arrival. With experience in over 2,000 guests hosted and a quarter of a million pounds in turnover, Neil emphasizes the importance of providing clear instructions for guests to find and access the property hassle-free. He discusses his evolution from sending random messages to creating a systematic approach using standard messages and eventually incorporating a video guide.
KEY TAKEAWAYS
Consistently communicate with guests after they book but before they arrive to provide clear instructions on how to find and access the property.
Create a video guide showing guests how to find the property and gain access, as visual instructions are often more effective than written ones.
Ensure important information, such as the video link and essential access details, is placed at the beginning of the message to increase the likelihood of guests reading it.
Adapt communication strategies based on guest behavior, such as sending messages earlier for guests traveling from abroad.
Utilize creative methods, like limericks or fun rhymes, to reinforce important points and make instructions more memorable for guests.
BEST MOMENTS
"My mission is to help you on the same journey, which all starts by consistently gaining the golden super host status and the coveted guest favourite badge and all the benefits that come with them."
"I have had so many regular Airbnb users say to me, I have never seen anyone do this before. It's so easy to use. Thank you. It's brilliant."
"I truly believe actually that instructions in general across the board in whatever field tend to fail to work because we know what we mean when we write them."
"Well, had we had a picture of the piece of art he was referring to the alleyway would have been so easy and immediate to identify and we wouldn't have had the frustration of driving past with traffic behind us on a one-way street."
"Problems will often arise from instruction that we devise. What we think that we've said's not the same in their head, so send them a video. That's wise."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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In this episode, Neil dissects the crucial stage of communicating with guests before they book. With over 2,000 guests hosted and eight years of experience, Neil shares valuable insights on how to handle guest inquiries effectively. He emphasizes the importance of responding promptly, addressing all questions with respect, and never making guests feel silly for asking. Ultimately, Neil guides hosts on how to navigate guest inquiries and create a positive booking experience.
KEY TAKEAWAYS
Guests appreciate fast responses, even if it's just to acknowledge their inquiry.
People may have different language abilities and cultural norms, so it's important not to judge based on initial messages.
Responding to questions, even if they seem obvious, shows good customer service and can help secure bookings.
It's important to treat all questions with respect and provide helpful answers, as it can impact the guest's decision to book.
How you make guests feel through your responses can build trust and influence their decision to book with you.
BEST MOMENTS
"Speed of response is so important. I've had guests turn up to my home saying things like, 'oh thank you so much for your fast response.'"
"We never know the backstory of the person asking the questions. We don't know what experiences they've had."
"Never make anyone feel stupid for asking you a question, because we have no idea what the long-term value of that guest could be."
"We rarely remember what people say or do to us, but we always remember how they made us feel."
"Emotions are such a big deal, we use them to tell us what's real. Whatever you did, told a truth or a fib, guests recall how you made them feel."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: [email protected]
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
- Visa fler
