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Looking to elevate your Customer Experience strategy?
In this episode of Tech People, I had the pleasure of speaking with Liliana Petrova, CEO/Founder of Petrova Experience and a true Customer Experience Visionary.
Liliana shared her inspiring journey into the world of CX, offering valuable lessons and best practices she's picked up along the way. We explored the art of crafting exceptional customer journeys and practical strategies. Liliana also revealed her honest advice on managing stakeholder expectations, a crucial element for achieving CX success.
If you're passionate about creating happy customer experiences, this episode is a must-listen!
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Feeling overwhelmed keeping up with the ever-changing tech landscape?
In this episode of Tech People, my guest David Bowman, joins me to explore a trend reshaping how companies build tech teams: the rise of the Fractional CTO.
As the tech world speeds up, companies are embracing flexible tech leadership to stay nimble and win. But what's a Fractional CTO, and why are they so popular?
David, a veteran tech leader who transitioned to this unique role, uncovers the challenges and rewards of this path, exploring the true value they offer beyond just saving money.
Whether you're a startup founder, a tech executive, or simply curious about the future of work, this episode is a must-listen!
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Saknas det avsnitt?
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The global marketplace demands exceptional CX, but navigating cultural nuances can be tricky.
In this episode of Tech People, we welcome Dennis Wakabayashi, a highly esteemed expert in the field of cross-cultural Customer Experience. He is widely recognised as the Global Voice of CX, a testament to his extensive knowledge and influential presence in the industry. Throughout his career, Dennis has made significant contributions to the understanding and enhancement of CX across different cultures and regions. His insights and expertise have helped numerous organisations deliver exceptional customer service on a global scale.
Join us as we explore strategies for exceeding expectations and building bridges with customers across the globe!
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AI continues to dominate headlines in 2024, but what does it mean for our data?
This week, I'm delighted to be joined by Sorcha Lorimer, a leading expert in data governance. Sorcha is the founder of Trace Data & Privacy, a company helping organisations navigate the complexities of data privacy in the age of AI. She's here to guide us through a Practical Guide to AI & Data Governance.
Ready to take control of your data in the AI age?
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Building a customer-centric culture is key to sustainable growth in today's tech landscape.
Join me on Tech People, as I welcome Rodney Galeano, EVP of Operations at Experior Global and a leader with extensive experience in this field. Rodney shares his insights on overcoming challenges and implementing a winning customer-centric strategy.
Listen and gain access to valuable knowledge on elevating your customer experience!
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What if your customers could become your biggest fans?
This week I’m joined by Graham Clark, an expert with over 40 years of experience. We’ll share the steps to take your customer experience from "good enough" to outstanding and future-proof.
Learn how to leverage technology, cultivate a customer-obsessed culture and keep your customers coming back for more!
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Ready to level up your investment experience?
This episode of Tech People dives into the world of investor CX with Nathan Zahm, Head of CX Alpha at Vanguard. I chatted with Nathan about Vanguard's commitment to empowering individuals on their financial journeys. Tune into learn about the driving force behind Vanguard's CX focus, how to overcome challenges and seize opportunities in investor experience and to get a glimpse into the future of investor experience at Vanguard!
Optimise your investment journey and gain valuable insights from a CX leader at the forefront of the financial industry!
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Ever wonder why some brands leave you feeling happy and eager to return, while others leave you frustrated and wanting to jump ship?
The answer lies in emotions! In this episode we welcome Doug Roerden, Head of Experience Design at FM Global, to explore the powerful link between emotional wellbeing and customer experience. We discuss how businesses can tap into the power of positive emotions and the role of employee wellbeing.
Can prioritising emotional wellbeing be a sustainable competitive advantage?
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Feeling burned out? You're not alone.
In this episode of Tech People, we speak about the critical topic of mental health in the workplace with Dr Grant H Brenner, a psychiatrist, psychotherapist, and mental health expert. Dr. Brenner unpacks the causes of burnout, explores solutions for individuals, and offers guidance for companies looking to create a more supportive work environment.
This episode is a must-listen for anyone in tech feeling the strain or for managers looking to boost employee wellbeing.
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Struggling to build a diverse and inclusive team in the tech industry?
Ken Coyne, host of Tech People, speaks about the ongoing challenge with Kesi Johnson, a passionate advocate for gender equality. Johnson, founder of Parity, a powerful network for women and non-binary leaders, investigates both progress made and persistent challenges in tech.
Tune in for actionable strategies and inspiring stories that will help you create a more equitable workplace.
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This episode of Tech People dives into the world of AI-powered conversational assistants in the contact centre industry.
Ken Coyne chats with Thomas Rocharz, Director of Contact Centers at Cape Air. Join the conversation to learn how Cape Air leverages cutting-edge AI to streamline customer interactions, resolve inquiries efficiently, and ultimately, enhance the overall passenger experience. From faster response times to personalised recommendations, discover how AI is revolutionising customer service at Cape Air.
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Struggling with low customer loyalty and a stagnant NPS?
This episode of Tech People is your key to unlocking explosive growth! Join us as we chat with CX expert Zanna Van Der Aa. She'll reveal the FASTEST ways to skyrocket your NPS, expose common pitfalls businesses make (and how to avoid them!), and share practical strategies to turn passive customers into fans. Learn how to leverage data, empower your employees, and use NPS to drive continuous improvement.
Ready to transform your customer experience and see your NPS soar? Press play and get ready to take notes!
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What's the future of the Business Process Outsourcing industry?
This episode of Tech People will shift your perspective on BPO! Let's welcome Henry Svendblad, the CTO of Company Nurse powered by Lintelo. Learn about his journey from traditional to subscription-based outsourcing. Explore the challenges, inspirations, and digital solutions driving this revolutionary change.
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Let's take a different approach! What's the connection between football and CX? This week's guest will tell us all about it!
Meet Greg Uglioni, also known as the CX goalkeeper! Discover the strategies behind fostering fanatical customer loyalty and cultivating a winning team culture.
Get ready for a game-changing episode that merges the world of sports with business insights!
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Ready to discover the future of marketing? This week it's time for AI marketing!
Meet Kevin Neary, an expert with a proven track record of balancing cutting-edge technology to drive business success. Explore the revolutionary impact of AI on customer engagement, from hyper-personalisation to predictive analytics and beyond.
Don't miss out - listen and learn all about AI-driven marketing!
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Join me in this week's episode of Tech People with Brian Lawlor, Group Chief Commercial Officer at B4B Payments – A Banking Circle Group company.
With over 20 years of industry expertise, Brian unravels the challenges and trends in B2B payments. Understand the transformative power of seamless cross-border transactions and the shift towards digital solutions. From the decline of traditional banking to the rise of virtual cards, Brian shares insights about the B2B space.
Listen to strategic advice for businesses considering B2B Payments and look into the future of AI in the payments industry. Don't miss it!
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There’s no company without a culture. Whether it’s considered a crucial aspect or completely disregarded, it is there to stay. So, what should we do to foster a culture that’s beneficial to everyone within an organisation?
In this week's episode of TechPeople, we’re joined by Shelley Shaffery, a seasoned DevOps lead who's not only shaping technological advancements but also revolutionising workplace dynamics. Shelley will be sharing her firsthand experiences and success stories in creating a more positive and collaborative atmosphere within her organisation.
Tune in to learn about the innovative initiatives she's spearheaded and the strategies behind building a thriving internal community!
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Ever wondered what sets successful startups apart from the rest? Today, we're exploring the roots of success!
Discover how a strong company culture in the early stages can shape the trajectory of a startup's journey towards sustainability. Joining us is Cambron Henderson, a seasoned startup pro with 20+ years of experience, ready to share her insights on the topic.
Ready to gain insights on building a thriving company from the ground up?
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On this episode of Tech People, we're on a quest to understand the intricate web of AI and tech trends shaping our online existence. Lindsey Witmer Collins, Founder & CEO of CSM at WLCM App Studio and our expert guest, allows us to understand the challenges and opportunities of innovation and the responsibility that follows.
How can we ensure a positive digital inheritance for future generations? Can we create a tech legacy without compromise? Tune in to find out!
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Gen Z isn't just riding tech trends; they're rewriting the rules of cyber warfare.
In this Tech People episode, I have the privilege of sitting down with Aviv Mussinger, the CEO & Co-Founder of Kodem. Together, we embark on a deep dive into recent real-world cyber attacks. Uncovering the motives behind these incidents, Aviv not only provides insights but arms us with practical, actionable strategies to fortify our cybersecurity defences.
Tune in and equip yourself with the knowledge to stay ahead in the world of cyber threats!
- Visa fler
