Avsnitt
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Any organisation lives or dies on its communication abilities. In today's digital-first environment, connecting customers and companies via the channel they're most comfortable with is a critical operational component.
With the advent of mature, cloud-based systems, an increasing number of businesses are migrating from on-premise VOIP systems to UCaaS or CCaaS platforms (unified communications as a service, or contact centre as a service).
These advanced pieces of software let contacts and collaborations take place seamlessly as the participants shift from voice, to video, to text - even mid-call. But UCaaS means a whole lot more besides these engineering basics, and today's guest on the Tech Means Business podcast takes us through the details.
Amir Hameed, Senior Vice President Worldwide Software Sales and Engineering at RingCentral, has a long career spent promoting high-quality customer and employee experiences. At RingCentral, his role is to make sure that call centre agents all over the world enjoy their work and give delightful customer experiences at every touchpoint.
In this episode we find out how CX and EX can be transformed, statutory data compliance achieved, and primarily, how organisations and brands can turn customers into brand advocates, and transient employees into long-term investments that bring great value to any-sized business.
You can learn more about RingCentral offerings here:
https://www.ringcentral.com/au/en/The AI-enhanced UCaaS, RingCX is the subject of focus here:
https://www.ringcentral.com/au/en/ringcx.htmlAmir Hameed is on LinkedIn:
https://www.linkedin.com/in/amirhameed/And the host of the show, Joe Green, is here:
https://www.linkedin.com/in/josephedwardgreen/ -
The Linux operating system and open-source software run much of the world's digital infrastructure. Its unusual business model is based on value-added service agreements comprising support, maintenance, security, and bug fixes.
In 2024, many organizations using open-source software have been impacted by decisions by vendors to effectively prevent access to source code and sudden changes in end-of-life schedules on which businesses rely to prioritize spending.
This episode of the Tech Means Business podcast talks to Vishal Ghariwala of SUSE (one of the leading enterprise software supply and development companies) about the state of open-source in 2024. What alternatives are there for companies looking at the approaching end of support for their essential, business-critical software?
Vishal is the Director and CTO at SUSE for the Asia-Pacific region and brings his experience from a lifetime in open-source to the table. We talk about byte-for-byte compatibility between different brands' offerings, the spirit of innovation that comes from collectivism, and how software developed and freely distributed marries with traditional financial models.
The OpenELA (Open Enterprise Linux Association) is here:
https://openela.org/Find out more about Liberty Linux here:
https://www.suse.com/products/suse-liberty-linux/This editorial covers some of the issues discussed:
https://techhq.com/2024/02/when-is-centos-os-7-reaching-end-of-life/Vishal Ghariwala is here:
https://www.linkedin.com/in/vishalghariwala/And your host, Joe Green, has been forked here:
https://www.linkedin.com/in/josephedwardgreen/ -
Saknas det avsnitt?
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With staff shortages ever-present and expectations for quality support & security rising, what solutions to the myriad challenges are there for Managed Service Providers and support functions in the enterprise?
A new report from NinjaOne and Omdia looks at the pain points and outlooks for growth from decision-makers in the IT support space. In conversation with two executives from NinjaOne, the Tech Means Business podcast goes through some of the paper's findings, and discusses its contents and implications.
NinjaOne is the APAC's most forward-looking supplier of software and systems in the space, providing its clients with the tools they need to maintain security, solve problems, and keep on top of complex support structures for endpoints and end-users.
Can systems step in where staff shortages are most severe, and if so, where exactly, and how? The Tech Means Business podcast talks to Matt Law (Senior Product Marketing Manage) and MJ Robotham (Director of Sales, APAC) from NinjaOne.
The Omdia/NinjaOne paper, 'Leading IT Trends for 2024' can be downloaded here:
https://www.ninjaone.com/blog/unveiling-the-top-it-priorities-shaping-2024/Read the report on LinkedIn:
https://www.linkedin.com/posts/ninjaone_read-the-full-report-activity-7150151050555969537-3o4R/Call the company toll-free: 61 1800 490 516
Read more about NinjaOne here:
https://www.ninjaone.com/Matt Law's LinkedIn page:
https://www.linkedin.com/in/matthewlaw1/MJ Robotham is here:
https://www.linkedin.com/in/mjrobotham/Joe Green, the show's host is here:
https://www.linkedin.com/in/josephedwardgreen/ -
Today's utility companies face an ageing infrastructure, demand for better customer experiences, regulation and the need to digitise all areas of operations. Helping them achieve these goals is Wipro, the Indian multinational that's revitalising companies' methods, mindsets and technology infrastructure.
With specialist knowledge of the sector, and many years experience (our guests today bring c. 100 years in the industry between them), Wipro's consultants, builders and engineers are bringing about the changes necessary to bring value to stakeholders and consumers.
This episode of Tech Means Business covers challenges, solutions and industry trends, with plenty of good old-fashioned advice for the sector and the professionals making critical decisions. With challenges from operational realities through to selling the business case for technology at board level, our guests guide industry stalwarts and outsiders through the complexities of the utilities sector in the UK.
You can read more about Wipro's work with worldwide utilities companies here:
https://www.wipro.com/utilities/Ajay Chandran, Regional Head of Energy, Utilities and Infrastructure for the UK & Ireland
https://www.linkedin.com/in/ajaychandran/Rebekah Docherty, Vice President, ENU and Telecoms Business
https://www.linkedin.com/in/rebekah-docherty-0a04744/Sampathkumaran Hariharan, Director of Digital Transformation
https://www.linkedin.com/in/hariharansampathkumaran/Ankit Sharma, Account Executive
https://www.linkedin.com/in/ankit-sharma-9864a46/ -
The gender pay gap is an issue that saddles organisations with significant problems. Most obviously, those on the wrong side of the disparity will feel it most, but as our guest on this episode of Tech Means Business explains, it's significantly disadvantageous for companies to perpetuate the injustice.
Kylie Baullo is General Manager and Managing Director in Australia for ADP, the world's leading provider of HCM (human capital management) and HR solutions. We discuss how, by looking at data from payroll and across HR, companies can begin or continue their journey in lowering the gap between what men and women are paid.
Attracting and retaining skilled staff is a massive challenge for every Australian employer, and by proving they're taking positive action on pay, they'll attract and retain key employees.
Taking a consultative and data-driven approach, ADP is helping its clients address the heart of the pay gap issue, firstly by surfacing the relevant data, and then taking proactive measures to turn the workplace into a much better place to work and earn.
The WGEA data mentioned in the podcast is available here:
https://www.wgea.gov.au/pay-and-gender/gender-pay-gap-dataLearn more about ADP in Australia:
https://au.adp.com/Kylie Baullo is on LinkedIn:
https://au.linkedin.com/in/kylie-baullo-23424792Joe Green, the host of the show is here:
https://www.linkedin.com/in/josephedwardgreen/ -
Chris Holmes (Lord Holmes of Richmond) is Britain’s most successful paralympic swimmer, winning a total of nine golds, five silvers and one bronze. He was also Director of Paralympic Integration, responsible for the organization of the 2012 Paralympic Games in London.
Chris is a passionate advocate for the potential of technology and the benefits of diversity and inclusion. He campaigns for more accessible environments for disabled people and has conducted an independent review for the UK Government that made recommendations on opening up public appointments to disabled people.
in the UK Parliament, Chris sits on the influential Science and Technology Select Committee but has previously been a member of specialist House of Lords select committees dealing with democracy and digital technologies, artificial intelligence, digital skills, social mobility, and financial exclusion.
In 2017 Chris’s report on 'Distributed Ledger Technology For Public Good' (DLT) urged the government to consider blockchain for public use cases. The Electronic Trade Documents Act, which Chris steered into law in 2023, is a fine example of that work coming to fruition. It represents the potential to kickstart mainstream adoption of blockchain systems for the wider digitalisation of trade documents.
In this episode of the Tech Means Business podcast, we talk about Chris's interests in distributed ledger technology, future legislation that's due to pass through Parliament in the current sitting, and how the UK can lead the world in data policy, privacy and soverignty.
You can read more about Chris here:
https://chrisholmes.co.uk/And on LinkedIn:
https://www.linkedin.com/in/lord-chris-holmes/About the Electronic Trade Documents Act:
https://chrisholmes.co.uk/news/electronic-trade-documents-act/Chris' 2017 Report on DLT for public good:
https://chrisholmes.co.uk/wp-content/uploads/2020/12/Distributed-Ledger-Technologies-for-Public-Good_leadership-collaboration-and-innovation.pdf [pdf]Joe Green's LinkedIn page:
https://www.linkedin.com/in/josephedwardgreen/ -
The Zoom platform is synonymous with video calling, but it has evolved significantly since it became a household word from 2019. In this episode of the Tech Means Business podcast, we explore its UCaaS (unified communications as a service), including Zoom Phone. Nathan Guy, Head of UCaaS APAC at Zoom, sheds light on how Zoom's UCaaS streamlines communication, mobilizes teams, and ensures business continuity. We also discuss Zoom Phone, a tool seamlessly transitioning calls across devices and enabling chat and video meetings from anywhere.
Joined by Anthony Feher, Engineering Team Lead at IRESS, whose company adopted Zoom in pre-COVID days, we explore how IRESS continues to integrate more and more functionality from the Zoom UCaaS platform.
We talk about how IRESS's customer support and telephony functions have been transformed, creating huge improvements in both customer and employee experiences. Zoom's technical and consultative abilities are helping this producer of fintech software to bring together remote desktop, Jira integration, telephony, meetings and messaging, ensuring IRESS stays at the cutting edge of what's possible with UCaaS.
Zoom consolidates phone, team chat, whiteboard, meetings, and third-party integrations, streamlining your user experience and saving time and money. Unlock cost savings, enhance productivity, and optimize your communications, regardless of location or method.
While Zoom is a household name, the extent of its offerings for organizations on digital transformation journeys might surprise you. Join us to explore how Zoom's familiar interface elevates communication and collaboration to new heights.
Learn about Zoom's UCaaS platform here:
https://www.zoom.com/en/products/collaboration-tools/features/unified-communications/And Zoom Phone:
https://www.zoom.com/en/products/voip-phone/Subscribe to Zoom's YouTube channel
https://www.youtube.com/@ZoomIRESS's software solutions:
https://www.iress.com/Anthony Feher from IRESS:
https://www.linkedin.com/in/anthony-feher-040a7533/Nathan Guy from Zoom on LinkedIn:
https://www.linkedin.com/in/nathan-guy-4717a58/TMB Host, Joe Green on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/ -
Software not only has to work as it was designed, it has to be designed so it works as users want it to. User acceptance testing is that critical part of software development that ensures a solution (or an update or addition to an application) becomes a powerful tool for the end-users: functional, easy-to-use, and (hopefully) bug-free.
Our guests today on the Tech Means Business podcast are Original Software, a company that makes market-leading software testing solutions, and NFI, a supplier that specializes in providing powerful software to logistics organizations worldwide.
With Jenny Wilson, VP of Automation Support at NFI, and Colin Armitage, CEO of Original Software, we talk about automation, building test libraries, picking the right user testers, and some of the intricacies of UAT - user acceptance testing.
Although the presence of cloud computing platforms suggests that user testing is somehow standardized, the truth is that uses of any piece of software are so different, every change, every feature, and every application needs to be tested in the right way by the right people - and at a resource cost that won't alarm the Finance Department.
You can find out more about Original Software's test suites here:
https://originalsoftware.com/NFI, suppliers of technology to supply chain and logistics companies, is here:
https://www.nfiindustries.com/Colin Armitage is on LinkedIn:
https://www.linkedin.com/in/colinarmitage/Jenny Wilson:
https://www.linkedin.com/in/jenny-wilson-25842a173/And Joe Green (v2.13rc4) is here:
https://www.linkedin.com/in/josephedwardgreen/ -
Among the most alarming attack vectors that cybercriminals can target are the hardware and software used in industrial settings to monitor and control billions of devices, processes and critical infrastructure. These include control sensors, power generation management, oil & gas refining management, cameras, switches, machinery, and fire systems to cite a few examples. These operational technology (OT) instances are mainly designed to interact with specific equipment, and they don't always come with sufficient security or update mechanisms built-in to withstand concerted attacks.
Our guest on this episode of the Tech Means Business podcast, Nigel Tan, works for Delinea, a leading Privileged Access Management (PAM) solutions provider that can protect this layer of infrastructure, whether new or legacy.
While endpoint protection is often not viable and network-layer security unsuitable, it's zero-trust and careful PAM that can make the difference between safe OT and an open door for hackers.
Nigel is Delinea's Technical Director of Sales Engineering at Delinea for the Asia-Pacific, a battle-hardened professional who's been active in cybersecurity for many years. Together, we discuss the present situation, the potential for damage to critical national infrastructure and worse, the possibility that a cyber incursion can easily damage human lives, physically
There are ways and means, of course, to ameliorate the situation, which Nigel helps us discover as we check out Delinea's OT protection methods.
Check out the Delinea website here:
https://delinea.comRead the company's blog on security, starting here:
https://delinea.com/blog/privileged-access-management-for-industrial-iot-securityNigel Tan of Delinea is here:
https://www.linkedin.com/in/nigel-t-bb4bba7/Joe Green's LinkedIn profile lives here:
https://www.linkedin.com/in/josephedwardgreen/ -
Getting hands-on with some of the most practical and impactful technology available today is what's on offer from BMC Software's "BMC Connect Singapore" event, November 2nd 2023.
Ahead of the event, we discuss with Brenton Smith and Gunal Kannan from BMC what's on the agenda, who the event's designed for, and what attendees might learn and experience.
The challenge facing many organisations in the APAC isn't the understanding of or realisation of the power of machine learning and artificial intelligence; rather, it's how the technology can be put into effect to give the best business outcomes. It's here that a company like BMC helps.
With use-case examples, keynote and inspirational speakers, workshops and demonstrations, join BMC, its customers and prospects, for a day exploring the possibilities that machine learning offers business operations.
Gunal Kannan is from the technical side of the tracks, while Brenton is more business-oriented. Together, in conversation with our host, Joe Green, we go through both the detail of the event (and others on the company's 'world tour') and discuss many of the issues surrounding the emerging technology of AI in the workplace.
REGISTER HERE
Learn more about BMC Connect, Singapore, November 2nd, 2023:
https://bmcconnect.bmc.com/connectsingapore/Worldwide events where you can pick the team's brains:
https://www.bmc.com/events.htmlBrenton Smith, VP Software, Asia Pacific and Japan's LinkedIn profile is here:
https://sg.linkedin.com/in/smithbrentonGunal Kannan, Associate VP, Technology Strategy and Advocacy's page is here:
https://sg.linkedin.com/in/gunalkannaJoe Green is here:
https://uk.linkedin.com/in/josephedwardgreen -
It was during the COVID pandemic that many people outside the industry itself became aware of the importance of shipping and logistics. Its complexities and tight margins make the sector highly competitive and fast moving, yet so much of the day-to-day operations in shipping is done manually.
Our guest today, David Waroquier, CEO of SHIPSTA, looks to change that. The company operates a technology platform that allows the open trading of shipping procurement, whether for 'spot' (one-off) rates, or for longer contracts.
From his commercial background in venture capital, David joined one of his clients as the company's CEO: he liked the company so much, he asked to run it!In this episode of the Tech Means Business podcast, Joe Green talks to David about saving costs, moving on from Excel and email as business platforms, and how cost savings can do as much for companies as a huge boost in sales.
You can learn more about SHIPSTA and its work here:
https://shipsta.comDavid Waroquier is on LinkedIn:
https://www.linkedin.com/in/david-waroquier-a60990/And Joe Green's LinkedIn profile is embargoed here:
https://www.linkedin.com/in/josephedwardgreen/ -
Today's wide-reaching discussion covers such ground as zero-trust security and changes in authentication methods, plus protecting the agreements and contracts at the heart of most organizations today.
We chat to the CIO of DocuSign, Shanthi Iyer, about how her company protects itself and its cloud infrastructure, plus the ways that security policies baked into the DocuSign platform help its users rest safer in the knowledge that their IP (intellectual property) is properly overseen.
Brett Winterford, Regional CISO for APJ, represents long-time DocuSign partner Okta. Brett talks about security methods and current thinking and how different elements of a machine or person's identity can inform security systems constantly about the ongoing threat levels that any company faces.
There's plenty to take in and learn from these two industry stalwarts, each with a specific position on the trust that organizations today give, how to stay safe and protect assets, and what role governments can play in guiding all of us.
Learn more about DocuSign's baked-in security processes here:
https://www.docusign.com/trust/securityThe Okta internal cybersec team's blog:
https://sec.okta.com/articlesOkta's portfolio can be explored starting here:
https://www.okta.com/Shanthi Iyer is on LinkedIn:
https://www.linkedin.com/in/shanthiiyer/Brett Winterford can be seen here:
https://www.linkedin.com/in/brettwinterford/Your show's host is on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/ -
Many managed service provider businesses start out as a single person who helps out friends and colleagues with their IT problems. Before they can turn around, they have a fully-fledged business on their hands, providing IT support and strategic advice to hundreds of clients.
Our guests on the Tech Means Business podcast know this situation, and have many of the solutions to help. In this episode, ConnectWise talk to us about their services designed specifically to help MSPs grow, automate and become more efficient.
Because, as well as providing significant technical acumen, an MSP now takes a strategic role around the boardroom table as a trusted advisor to every one of their clients. And the last thing the MSP business's owner needs is to be hand-writing invoices and worrying about payroll.
Hear how the MSP's role is changing, and learn about what help and support there is out there for the important companies that provide help and support.
You can learn more about ConnectWise here:
https://connectwise.com
The company's dedicated business support products and platforms are here:
https://www.connectwise.com/platform/business-management
Today's guests are Dan Scott and Jake Varghese:
https://www.linkedin.com/in/danjpscott/https://www.linkedin.com/in/jake-varghese-498335/
And your host is here on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
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Voice technologies are improving rapidly and manner companies are using artificial intelligence algorithms to change the ways they interact with their customers.
Our guest on the Tech Means Business podcast, Jason Roos, is no stranger to the concept of tech in contact centers, but unlike many, he's a savvy commentator and protagonist in this space. In this episode, we talk about AI, sentiment analysis, and the employee experience of the contact center worker in a post-COVID working environment.
The customer experience is practically defined by the ways that the brand's contact center works, so getting this part of the business's workings absolutely right is critical in converting prospects and customers into brand advocates.
CIRRUS (Jason's company - he's the CEO) can help and contact center add more 'channels', but Jason insists there's so, so much more to running a decent CX operation than that.
Industry insights from the inside, from Jason Roos, who's here on LinkedIn:
https://www.linkedin.com/in/jason-roos-b923931/Read about CIRRUS Response here:
https://www.cirrusresponse.com/Joe Green is waiting for your call, right here:
https://www.linkedin.com/in/josephedwardgreen/ -
Although the motives of cyber attackers may be slightly different from the point of view of security experts in the public sector, their methods tend not to be. But there are particular ways that organizations can protect themselves more thoroughly, and our guest on this episode of the Tech Means Business podcast knows most of them.
Nigel Tan, the APAC Director of Systems Engineering at Delinea has had a long and distinguished career in cybersecurity, and talks to us today about zero-trust and PAM (privileged access management) in the enterprise.
It's becoming increasingly necessary to ensure a constant check is made on access to information and software, whether that's in the cloud or on-premise. Additionally, "identities" are a concept applicable to both machines and people. A complicated situation, that many in cybersecurity teams are struggling to contend with.
Nigel guides us through the technical side of the issues in play, and we discuss best practice, current trends in hacker behavior, and the differences that need to be considered when protecting large, public sector organizations from bad actors.
You can learn more about Delinea here:
https://delinea.com/Nigel Tan is on LinkedIn, here:
https://www.linkedin.com/in/nigel-t-bb4bba7/And Joe Green, your host, is here:
https://www.linkedin.com/in/josephedwardgreen/ -
Customer experience isn't necessarily intangible, it's just difficult to describe and therefore get right. Our guest today on the Tech Means Business podcast has been helping companies create world-class CX via the professional industry association he started, the ACXPA (Australian Customer Experience Professionals Association).
Justin Tippett started his career on the phones and followed a career trajectory that led him to supervisor, manager, and eventually, go-to industry consultant.
Even if your organisation is using some of the best technology in the customer contact centre, like the RingCentral omnichannel communications platform, there's more to building brand advocates from every customer (although great tech sure helps!).
The ways your technologies integrate with one another is one aspect, as is agent training, remote working policies, contact centre camaraderie and much more. Justin helps us explode some CX myths and offers much practical advice for any company that's looking to invest in its customer experience function.
The ACXPA can be found here:
https://acxpa.com.au/RingCentral's technology can be explored from here:
https://www.ringcentral.com/au/en/Justin Tippett, chief executive officer of the ACXPA on LinkedIn, is here:
https://www.linkedin.com/in/justintippett/Joe Green is currently on hold, here:
https://www.linkedin.com/in/josephedwardgreen/ -
When companies use the services of a Managed Service Provider (MSP) for their IT needs, they're handing over a good part of responsibility for their cybersecurity too.
But the importance of protection online means that it's still incumbent on the owner of any data (including intellectual property) to ensure they're as safe as they can be. Today's guest on the Tech Means Business podcast argues the case for a high degree of cybersecurity awareness, regardless of whether there's an MSP in the picture.
"It's all about your appetite for risk," says Leon Friend of ConnectWise, whose company helps MSPs deliver the best possible cybersecurity for their clients, educating and informing about the best ways to protect multiple targets.
In the context of the ACSC's Essential Eight, we talk about cyber insurance, the chancers of the hacking world, script kiddies and the rise in sophisticated hacking methods now available to anyone with half an interest in an illicit income.
Whether you run an MSP or just want to learn about the best approaches to protecting an organisation, this episode of TMB is essential listening.
ConnectWise on the web:
https://www.connectwise.com/The events run by ConnectWise in APAC:
August 17 – Cybersecurity Masterclass, Sydney
https://www.connectwise.com/theitnation/evolve/agenda?tab=apacRead about the ACSC's Essential Eight:
https://www.cyber.gov.au/resources-business-and-government/essential-cyber-security/essential-eightLeon Friend, friend of the show is on LinkedIn:
https://www.linkedin.com/in/leonfriend/Joe Green and his safe room are here:
https://www.linkedin.com/in/josephedwardgreen/ -
The medical data collected throughout our lives details who we are, what made us ill, and what treatments we've been given – and their outcomes. If we could give all that data to a smart set of algorithms, we can discover better treatments, more effective drugs and courses of action for when we, and others, are ill.
That's the impetus behind and credo of Prospection. It's a company that pieces together anonymized patient data, extrapolates results of treatments, and applies its findings to bring about more effective drugs and treatments.
Eric Chung started Prospection when he was bitten by the entrepreneurial bug, but his background is in data and artificial intelligence. Now, the company is a world leader in the very specific techniques and intricacies of using medical data for the betterment of treatments all over the world.
We chat about how patient data is different depending on where it comes from, the external influences of healthcare models, anonymization and more.
Prospection's website is here as a source of more information:
https://prospection.com/Eric Chung's LinkedIn page is here:
https://www.linkedin.com/in/eric-chung-13912926/Joe Green on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/ -
The software-defined WAN (wide area network) is a piece of networking technology that simply makes life easier (and safer) for any organization with a distributed network.
Instead of struggling to join MPLS, ADSL, and other interconnects together and then blanket the whole thing in encryption, SD-WAN handles all the details. Primary among SD-WAN suppliers is Nuage Networks, the SD-WAN specialist division of Nokia.
Our guests in this episode of the Tech Means Business are Saurabh Sandhir, the Vice President and General Manager of Nuage Networks, and Arun Pathak, Vice President of Managed Network and Collaboration Services for NTT. Arun speaks as the enterprise-scale expert in India of SD-WAN technology and software, one that partners with Nuage as its de facto supplier.
We talk about the effects of the cloud on networks, the advantages of SD-WAN, and how this layer of software abstraction increases cybersecurity at the network level.
Learn more about Nuage Networks here:
https://www.nuagenetworks.net/NTT Global is here:
https://services.global.ntt/Saurabh Sandhir is on LinkedIn:
https://www.linkedin.com/in/ssandhir/NTT's Arun Pathak is here:
https://www.linkedin.com/in/arun-pathak-4a730a14/The host of Tech Means Business can be found here:
https://www.linkedin.com/in/josephedwardgreen/ -
Robotics and automated systems are no strangers to industry, especially in areas like engineering, manufacturing and logistics. Yet investing in automated systems at any scale seems daunting, potentially very disruptive, and hugely costly.
Not so, says our guest on this episode of the Tech Means Business podcast. Neil Mead, Head of Regional Marketing for EMEA & LATAM at KUKA joins us to talk about how automated systems and hardware can be deployed in many facilities without all those risks.
Thanks to a number of factors (digital twins, VR models, piecemeal integration and security consciousness), companies can and are installing robots and automated machines at small and large scales. Return on investment is pretty quick, and digital twins of new systems or entire operations help stakeholder buy-in and change management alike.
KUKA celebrates 125 years in industry this year, from its small beginnings as a welding workshop to the global automation giant it is today.
Read more about KUKA here:
iiQKA software is here (“IQ-kah”):
Connect with Neil Mead of KUKA here:
Joe Green, your all-digital host is here:
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