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Join Sunny Kaila, CEO of IT By Design, and cybersecurity expert Maggie MacAlpine in this eye-opening episode of Sunny’s Silver Linings as they tackle the evolving landscape of cybersecurity threats facing Managed Service Providers (MSPs). Explore the parallels between historical piracy and today’s cybercrime and learn why MSPs are now prime targets for hackers. Discover essential strategies for enhancing cybersecurity hygiene and simplifying your security tools to effectively protect your clients. This episode is filled with valuable insights on transforming your MSP into a Managed Security Service Provider (MSSP) and unlocking new revenue streams in the face of increasing cyber threats. Don’t miss out on this vital conversation— on thriving in the ever-changing MSP landscape by IT By Design!
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Join IT By Design CEO Sunny Kaila in this episode of Sunny’s Silver Linings podcast as he chats with EOS Worldwide experts Kelly Knight, CJ Dubé, and Mark O'Donnell. Together, they delve into the crucial role of a people-first culture in driving business success and overcoming challenges. Here are the key takeaways from the enlightening session: • Discover how IT By Design's journey with the Entrepreneurial Operating System (EOS) transformed their approach to scaling while prioritizing team well-being • Hear Kelly’s thoughts on the importance of love and support in the workplace • Learn from CJ about the ongoing journey of cultivating a robust company culture • Understand how Mark emphasizes the “right person, right seat” philosophy for sustainable growth Packed with actionable insights, this episode reveals how courageous leadership, and alignment can elevate your organization. Don’t miss this inspiring conversation on harnessing the power of people for extraordinary outcomes! Subscribe now for more powerful insights on leadership and organizational culture from IT By Design!
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In this episode of "Sunny Silver Linings," I interview Brad Schow about the transformative power of MSP communities. We explore the idea that one plus one isn't just two; it’s equal to eleven. By embracing an abundance mindset and a Go-Givers approach, we can unlock limitless potential in the total addressable market. Instead of viewing other MSP platforms and communities as competitors, we should see them as collaborators. Together, we can create greater value for our partners. Join us as we discuss why building bridges, not boundaries, makes MSP communities stronger. Tune in now!
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In this episode of Sunny’s Silver Linings podcast, IT By Design CEO Sunny Kaila engages in a thought-provoking conversation with James Hwang, author of Dare to Fail, about the transformative power of embracing failure in leadership. Discover how to redefine failure as a stepping-stone for growth and innovation. Hear James’s perspective on shifting mindsets to view setbacks as valuable lessons. Learn about the Actionable Leadership Framework and how it can elevate your leadership style from positional authority to mentorship. This episode is filled with actionable insights on fostering a culture that encourages calculated risks and resilience in teams. Tune in for an inspiring dialogue on how embracing failure can lead to boundless expansion and success! Don’t forget to subscribe for more leadership strategies and growth insights from IT By Design!
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In this episode of Sunny's Silver Linings podcast, IT By Design Founder & CEO Sunny Kaila interacted with Johan Hammerstrom, CEO of Community IT Innovators, to discuss the power of purpose-driven leadership in the MSP space. Johan shared valuable insights on aligning business goals with customer needs, building a strong organizational culture through trust and fostering talent development by focusing on individual strengths. Whether you're an MSP leader or a business owner, these lessons will help you unlock sustainable growth and success. Key topics covered: The importance of customer value propositions Creating a purpose-driven business Building a strong team with trust and autonomy Developing talent by leveraging strengths Aligning business objectives with customer needs Don't forget to like, comment and subscribe for more leadership insights! #MSP #Leadership #PurposeDriven #CommunityIT #SunnySilverLinings #BusinessGrowth #TalentDevelopment #Entrepreneurship
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In this special episode of Sunny’s Silver Linings, host Sunny Kaila interacted with Ben Tercha, COO of Omega Systems, to explore his 19-year journey in the managed service provider (MSP) industry. From building strong customer relationships to leading high-performing teams, Ben shares actionable insights for growing your MSP business. Key takeaways include: The importance of innovation to stand out in a competitive MSP landscape How to build meaningful, long-lasting relationships with customers Leadership strategies for creating culturally aligned, high-performing teams The role of clear communication in driving team success and company growth Tune in to learn how these strategies can drive long-term success for your MSP. #MSP #Leadership #CustomerSuccess #SunnysSilverLinings #BuildITLIVE #OmegaSystems #WinningTeams #BusinessGrowth #WinningGlobalTeams
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In this episode of Sunny’s Silver Linings, IT By Design CEO Sunny Kaila talks with Sumeet Sabharwal, CEO of Netgain, and Frank DeBenetto, General Manager of MSP Suite at Kaseya, about the challenges MSPs face with profitability and share actionable strategies for expanding beyond regional boundaries and maximizing value. Key Topics Covered: Overcoming Profitability Challenges in the MSP Industry Expanding MSP Operations Beyond Regional Boundaries The Power of Focus and Discipline in MSP Growth Embracing a Borderless Business Mindset Tune in to discover how MSPs can thrive in today’s competitive market by adopting a borderless approach and focusing on delivering real value to clients. Don't forget to like, comment and subscribe for more insights!
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In this episode of Sunny's Silver Linings, IT By Design CEO Sunny Kaila sat down with Max Kaplan, Director of Engineering at Machado Consulting, Inc., to discuss the importance of a people-first culture in business. Max shared how adopting IT By Design's talent operating system, Team GPS, transformed their team's dynamics by improving goal setting, enhancing peer recognition, and streamlining one-to-one meetings. Tune in to learn how these strategies can help you foster a more engaged and productive workforce. Key Topics Covered: Embracing a Partnership Mindset Overcoming Challenges with Team GPS Transforming Goal Setting Enhancing Peer Recognition Streamlining One-to-One Meetings The Power of Clarity and Accountability Don't forget to like, comment and subscribe for more insightful episodes!
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In this insightful episode of Sunny's Silver Linings podcast, IT By Design CEO Sunny Kaila is joined by Ann Sheu, Founder & CEO of Mpowered Families, to explore the keys to relationship success at home and work. Ann shares her personal journey, the founding of Mpowered Families, and practical strategies for improving relationships through intentionality and self-care. Key Topics Covered: The inspiration behind Mpowered Families The importance of "me work" and self-care Strategies for overcoming common relationship obstacles The power of the "decade dream" Applying relationship principles in the workplace Discover how to live life by design and foster meaningful connections with Ann's transformative insights. Don't miss this episode!
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In this episode of Sunny's Silver Linings, hosted by IT By Design CEO Sunny Kaila, we have an engaging and insightful conversation with Brian Hoppe, a strategic coach for MSPs. Brian shares his entrepreneurial journey, offering valuable advice for new and existing MSP owners. From the importance of finding your niche to the critical role of company culture and the common mistakes MSPs make, Brian's wisdom is a must-hear for anyone in the managed services industry. The key highlights include: Brian's entrepreneurial journey and transition from tech to business leader Essential advice for new MSP owners and what he wishes he knew when starting out The significance of vertical focus and being selective with clients Strategies for building a strong company culture and retaining top talent Common mistakes MSPs make and how to avoid them The importance of peer groups, business operating systems, and having a coach Don't miss out on this enriching discussion that can help take your MSP business to the next level!
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Join IT By Design CEO Sunny Kaila as he chats with Christopher Vollmond-Carstens, Chief M&A Officer at Ntiva Inc., about the latest trends in the MSP mergers and acquisitions (M&A) landscape. Discover strategic advice, future predictions and the role of global teams in this insightful episode of Sunny's Silver Linings. Don’t miss out on expert tips for staying competitive and growing your MSP business!
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Welcome to the latest episode of "Sunny's Silver Linings" podcast, hosted by IT By Design CEO Sunny Kaila. In this episode, Sunny engaged in insightful discussions with Lori Patrick, Vice President of Central Services at 1Path, and Luca Jacobellis, Chief Operating Officer at 1Path. Join us as we explore their perspectives on leadership, technology trends and navigating the challenges of the managed service providers (MSP) industry. Don’t miss out on this enriching conversation!
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The latest episode of the "Sunny’s Silver Linings" podcast featuring Jonathan JB Lamb, CEO of Wolf Consulting is out, and you must listen to it now! Tune in to hear JB’s inspiring leadership journey, unique insights on the MSP industry, and his strategies for driving growth and innovation. Don't miss this deep dive into effective MSP leadership and the importance of people-centric, proactive approaches. #SunnysSilverLinings #SSLPodcast #MSPGrowth #MSPLeadership #PeopleCentricCulture #WolfConsulting
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This week’s episode of the “Sunny’s Silver Linings” podcast features MSP growth tips and insights from two seasoned entrepreneurs Patrick Clements and Michael Clements from SherpaDesk. In this episode, Sunny, Mike and Patrick delved into: — Navigating niche specialization for MSP growth — Prioritizing customer relationships for sustainable success — Steering clear of common MSP pitfalls — Nurturing a positive company culture for innovation — And much more Tune in to gain actionable tips and wisdom from this enriching conversation. #MSPGrowth #Entrepreneurship #Podcast #BusinessInsights #LeadershipDevelopment #Innovation #SunnysSilverLinings #SSLPodcast
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ATTENTION all MSP leaders concerned about talent management and cultivating a strong company culture. Join Sunny, Jen Zaroski, Chief People Officer at VC3, and Todd Billiar, Director of Strategic Partnerships at IT By Design, as they delve into strategies for fostering a thriving company culture and building high-performing teams. Here's what you'll learn from the episode: Embrace continuous learning and a growth mindset in leadership roles. Seek mentorship to accelerate personal and professional development. Lead with purpose, fostering psychological safety, trust, and accountability. And much more. #SunnysSilverLinings #SSLPodcast #MSP #Leadership #TalentEngagement #TalentManagement #CompanyCulture #MSPChallenges
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Are you an MSP looking to take your business to the next level? Look no further and watch the latest episode of the Sunny’s Silver Linings podcast. Explore key insights from industry leader William Flannery on building a successful MSP with a focus on: — Client satisfaction: Moving beyond generic solutions to become a trusted advisor. — Employee retention: Fostering a culture of appreciation and growth. — Strategic M&A: A powerful tool for growth, but careful planning is key. Watch the full episode and learn how to build a thriving MSP! #SunnysSilverLinings #SSLPodcast #managedservices #msp #business #growth #clientsatisfaction #employeeretention #mergersandacquisitions #M&A
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Look who joined Todd Billiar for the latest episode of the “Sunny’s Silver Linings” podcast for an insightful discussion on the future of MSPs—Ahmed Fadili, VP of Managed Services and Cloud Operations at Focus Technology Solutions, and Chris Poulopoulos, VP of Systems Integration at New Era Technology. Catch the whole conversation to gather their advice to their fellow MSP leaders: — Embrace vulnerability and feedback for growth. — Simplify pricing and packaging for transparency. — Foster a strong organizational culture through core values alignment. — Discover effective employee retention strategies. — Learn about leadership development and proactive measures for industry challenges. #SunnysSilverLinings #SSLPodcast #MSP #Leadership #TechIndustry #FutureofMSP
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The latest episode of the "Sunny’s Silver Linings” podcast Sunny’s conversation with Katrina Barnes, CEO at Beringer Technology Group, about: Importance of people in leadership: right individuals in right roles Building unique MSP identity: focus on customer service and tech advancements Future trends: AI revolution and shifting leadership dynamics #SSL #Podcast #SunnysSilverLinings #ITBD #MSP #Leadership #TechTrends #AI #PodcastInsights
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