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Contact Center as a Service (or CCaaS) solutions are evolving in step with developments in the AI space. AI is impacting both the pricing construct and contractual framework for CCaaS solutions.
In this 10-minute podcast, Laura MacDonald and Julie Gardner join Tony Mangino to share key insights into developing sourcing strategies and contracts for AI enabled CCaaS services and how to secure the right solution at the right price with the necessary terms and conditions.
If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Network Services Transactions webpages.
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On September 30th, T-Mobile and the FCC reached a settlement that includes over $30 million in penalties and mandatory cybersecurity spending resulting from significant data breaches in 2021, 2022, and 2023.
In this 8-minute podcast, Steve Rosen joins Tony Mangino to discuss the recent T-Mobile Consent Decree and a similar settlement with AT&T related to a data breach in 2023.
If you would like to learn more about our experience in this space, please visit our Mobile Services and Information Technology Advisory Services webpages.
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Broadband technologies are at the heart of the transformation of the enterprise WAN. Wired broadband, Fixed Wireless Access (FWA) and Non-Terrestrial Networks (or satellite) are now being leveraged as a strategic WAN connectivity solution in enterprise networks, globally.
In this 10-minute podcast, David Lee and Brent Knight join Tony Mangino to discuss the broadband technologies being deployed to deliver enterprise-grade solutions that are high bandwidth, low cost, and resilient.
If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting & Strategy Development webpages.
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The commercial model and supplier landscape for broadband service is evolving as the rate of enterprise adoption accelerates.
In this 8-minute podcast, Keith Cook joins Tony Mangino to discuss the challenge of identifying the optimal balance between available broadband technologies, suppliers, and financial outcomes.
If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting & Strategy Development webpages.
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An entity called National Public Data was recently victimized by what may be the second-largest data breach in history, impacting both individuals and enterprises. As data breaches seem only to increase in frequency, enterprise customers cannot rely on service providers alone to keep their data safe—they must be proactive about security, which includes negotiating appropriately protective contract terms, limiting unnecessary data exchange, and enforcing internal security practices.
In this 7-minute podcast, Deb Boehling joins Sara Crifasi to discuss how enterprises can negotiate appropriate terms in their IT and telecom agreements for necessary protections related to data breaches.
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At LB3 and TC2 we are continuing to cover the strategic shift in enterprise networking toward broadband. In this 7-minute episode, Tony Mangino joins Sara Crifasi to break down the business case for broadband and discuss how enterprise customers can leverage the opportunity for cost savings and enhanced connectivity. With appropriate planning, enterprises can weigh the practicalities and potential challenges of integrating broadband into their network strategies, gaining necessary foresight prior to engaging procurement.
If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting & Strategy Development webpages.
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AI continues to drive innovation in the Contact-Center-as-a-Service (CCaaS) space, significantly improving agent efficiency and customer experience. However, the use of AI in CCaaS solutions, while almost ubiquitous, is not without potential risk to the enterprise.
In this 10-minute podcast, Laura McDonald joins Tony Mangino to discuss pending legal actions related to AI and CCaaS service and strategies to mitigate the legal risks inherent in the technology.
If you would like to learn more about our experience in this space, please visit our Network Services Transactions and Information Technology Advisory Services webpages.
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Two recent Supreme Court decisions may shake things up at the FCC when it comes to rulemakings and enforcement authority. In this 7-minute podcast, Steve Rosen joins Sara Crifasi to talk about how the Supreme Court rulings in Loper Bright Enterprises v. Raimondo and SEC v. Jarkesy could lead to a slowdown in the FCC’s implementation of new rules.
If you would like to learn more about our experience in the regulatory space, please visit our Communications Regulatory Advice & Advocacy webpage.
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AT&T recently revealed that it suffered a major data breach affecting nearly all of its wireless subscribers, making this one of the largest communications data breaches in recent history. While data breaches are all too common today, enterprise customers shouldn’t let their frequency desensitize them from maintaining best practices in contracting for security.
In this 8-minute podcast, Deb Boehling joins Sara Crifasi to discuss how enterprises can negotiate appropriate terms in their IT and telecom agreements for appropriate protections related to service providers’ breaches.
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At TC2 we continue to observe a strategic shift in enterprise networking toward broadband, and the rate of adoption is accelerating.
In this 7-minute podcast, Keith Cook and Brent Knight join Tony Mangino to discuss why customers are more willing than ever to leverage broadband service in their networks and key considerations for developing your broadband strategy.
If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting & Strategy Development webpages.
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This year, several LB3 and TC2 colleagues attended the annual Enterprise Connect conference – a massive event focused on communications, collaboration and CX for enterprise customers. Enterprise Connect provides a venue for customers, service providers, and subject matter experts to explore new service offerings and network with others in the ICT space.
In this 8-minute podcast, TC2’s Theresa Knutson, Julie Gardner, and Frank Zagrodnik joined Sara Crifasi to discuss their conference takeaways, including exploring incorporation of AI into UCaaS and CCaaS offerings and attending sessions focused on supporting legacy services while undertaking transformational technologies.
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TC2 is pleased to announce the launch of our IT Cost Management (ITCM) practice that consolidates key service lines focused on rapidly delivering and sustaining IT cost savings for our clients.
In this 9-minute podcast, ITCM practice lead Theresa Knutson joins Tony Mangino to discuss core competencies and specific focus areas of the practice including Technology Expense Management, Cost Optimization and Billing Audits, and Lifecycle Services.
If you would like to learn more about the ITCM practice, please visit our IT Cost Management webpage.
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At the core of most, if not all, outsourcing initiatives is the desire for innovation that will deliver radical change and improvement in the delivery of IT services and support. The reality is that this outcome becomes aspirational when confronted with the need to simply “keep the lights on”.
In this 8-minute podcast, TC2 Managing Director Ben Fox joins Tony Mangino to explore this outsourcing conundrum and how both the customer and the supplier can approach these opportunities to drive successful innovation and truly transformational change in the end user experience.
If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting and Strategy Development webpages.
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On the telecom regulatory front, the FCC is formally reinstating a new set of net neutrality rules that reignites what is a highly controversial, on-again/off-again debate regarding the regulation of broadband Internet access services (BIAS). In this 10-minute podcast, Steve Rosen and Sara Crifasi join Tony Mangino to explain the FCC's latest action and why enterprise customers of ICT services should be paying attention.
If you would like to learn more about our experience in this space, please visit our Communications Regulatory Advice & Advocacy webpage.
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Cost of living adjustments, or COLA, are always a key topic in outsourcing contracts, and their presence in negotiations has only been exacerbated with COVID and recent general inflationary pressures. In this 7-minute podcast, Ben Fox joins Sara Crifasi to discuss service providers’ recent struggles with COLA and how enterprise customers can manage their negotiations to avoid unnecessary cost increases.
If you would like to learn more about our experience in this space, please visit our Technology Consulting & Strategy Development Services and Strategic Sourcing webpages.
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As enterprise customers know, layoffs and downsizing are a constant part of the ICT provider business lifecycle. Recently, Lumen announced that it will be reducing its staff by approximately 7%, and enterprises may feel the impact of the provider’s decreased headcount. In this 5-minute podcast, TC2’s Brent Knight joins Sara Crifasi to examine Lumen’s latest cost-cutting measure and what it means for the competitive landscape for ICT services.
If you would like to learn more about our experience in this space, please visit our Contract Compliance and Optimization and Strategic Sourcing webpages.
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AT&T is quietly proceeding with a corporate restructuring that will, in AT&T’s words, involve a series of internal transactions that “merges AT&T Corp. out of existence”. AT&T has not made any flashy announcements about this change. Instead, they have added one line to relevant invoices telling customers that “effective May 1, 2024, any services provided by AT&T Corp. will be provided by AT&T Enterprises, LLC.”
In this 11-minute podcast, Laura McDonald joins Tony Mangino to discuss the restructuring, what happens to client contracts and deals, and what enterprise customers that purchase services from AT&T Corp. can and should be doing.
If you would like to learn more about our experience in this space, please visit our Network Services Transactions and Strategic Sourcing webpages.
You can also follow us on LinkedIn: LB3 & TC2
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While companies should always be on the lookout for unexpected hikes in their ICT spend, in today’s uncertain environment it is more important than ever to maintain vigilance. Just last month Lumen notified its customers of an upcoming change to their operational and technical support structure that may leave enterprises footing a steeper bill.
In this 5-minute podcast, TC2’s Theresa Knutson and Frank Zagrodnik join Sara Crifasi to discuss Lumen’s forthcoming shift in support and what enterprises can do to alleviate the corresponding unanticipated cost increase.
If you would like to learn more about our experience in this space, please visit our Contract Compliance & Optimization and Success Stories webpages.
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Merger and acquisition activity can be beneficial to the business, but it can also lead to complications when it comes to integrating ICT deals of the two entities. Harmonizing disparate commercial terms, service schedules and pricing from legacy contracts can be a headache.
In this 7-minute podcast, Keith Cook and Tony Mangino discuss how, when approached strategically, deal integration presents a unique opportunity to both reduce costs and increase commercial flexibility across a broader portfolio of services.
If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Contract Compliance & Optimization webpages.
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On Saturday, March 30th, AT&T announced a significant data breach that exposed the sensitive personal information of millions of its current and former customers. As data breaches seem only to increase in frequency, enterprise customers can’t rely on service providers alone to keep their data safe—they must be proactive about security, which includes negotiating appropriately protective contract terms, limiting unnecessary data exchange, and enforcing internal security practices.
On our latest 11-minute podcast, Laura McDonald and Deb Boehling join Sara Crifasi to discuss what enterprise customers should know about AT&T’s latest breach and what they should do to protect their sensitive data going forward.
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