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Guest: Agnieszka Kozłowska, ServiceNow Solution ConsultantHost: Marcel Sowiński, Customer Success ManagerIn this episode, we discuss when and why to include consultants in your projects and how their involvement can lead to remarkable benefits for clients. Agnieszka shares her expertise on the daily tasks and responsibilities of consultants, provides insights into the vital role they play in ServiceNow projects, and explains how they can enhance existing modules.🚀 Highlights:Understanding the consultant's role in ServiceNow projects.The significance of focusing on processes rather than code.Client benefits of having a consultant on board.Enhancing projects with existing modules.📒 Chapters:00:00 Introduction: Meet our guest and host.01:43 The role of the consultant in a project.03:50 Daily tasks and responsibilities of a consultant.06:03 When to include a consultant in a project.07:40 Why consultants focus on processes over code.11:30 Difference between Technical and Solution Consultants.13:48 When and how to involve both roles in a project.17:40 Benefits for clients of having a consultant on board.25:00 How consultants can enhance existing modules.28:30 The future and evolution of the ServiceNow platform.💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ 📚 Check out more valuable materials: 🔗 Ep. 7 Take Control Of Your Project - ServiceNow Strategic Portfolio Management Explained: https://www.youtube.com/watch?v=9YYKbySwU6s
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Webinar: Ensuring DORA Compliance with ServiceNow - Learn How in Just 45 Minutes!
Join our 45-minute webinar and unlock the full potential of ServiceNow for achieving compliance with the DORA (Digital Operational Resilience Act) regulations. Gain valuable insights, practical tips, and real-world case studies that will help your organization navigate the complexities of DORA with ease. Here's what you'll learn:
1. DORA Directive in a Nutshell
🔸 Overview of the main principles and requirements of the DORA Directive
🔸 Key challenges in implementing DORA within an organization
🔸 How to prepare to ensure compliance with DORA regulations?
🔸 Case studies
2. How Can ServiceNow Help Meet the Requirements of the DORA Directive?
🔸 Overview of ServiceNow platform features supporting DORA compliance
🔸 How does ServiceNow facilitate achieving operational resilience through ICT risk management, incident management, and security monitoring?
🔸 Strategies for effective implementation of DORA regulations within ServiceNow
3. Q&A Session
Use this opportunity to enhance your understanding of DORA compliance and how ServiceNow can be a game-changer for your organization.
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Guest: Milena Szklarska-Behlke, Engineering ManagerHost: Marcel Sowiński, Customer Success ManagerIn this episode, we're talking about the crucial aspects of maintaining and upgrading your platform. We're answering questions like why continuous development and upgrades are essential, what best practices can ensure your peace of mind, and the importance of considering Maintenance and Support Services from the very beginning.🚀 Highlights:- Why is it recommended to continuously develop and upgrade your instance?- Why should you think about Maintenance and Support Services even before buying the platform?- How should I manage instance performance on a daily basis?: Practical tips and strategies.💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ YouTube 👉 https://www.youtube.com/@spocservicenowexperts 📚 Check out more valuable materials: 🔗 ServiceNow Support Services: https://www.spoc.eu/services/servicenow-support/
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Guests: Piotr Górnikiewicz, Senior Account Executive at SPOCHost: Adam Bernas, Certified Master Architect at SPOC
This 30-min session is dedicated to show you how ServiceNow provides a comprehensive solution for all five DORA pillars, revolutionizing operational resilience and cybersecurity. We'll cover the FastTrack approach to DORA implementation, explore the Risk Products roadmap, and clarify the differences between NIS2 and DORA regulations.Join [WEBINAR] https://www.youtube.com/live/7AK6m348...DORA in ServiceNow [READ]: https://www.spoc.eu/services/dora-in-...🌐 Click subcribe! LinkedIn 👉 / spoc-servicenow-elite-partner
YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg
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Guests: Marcin Tyburski - SPOC CEO, Piotr Górnikiewicz - Senior Account Executive, Kamil Gumienny - Lead of Outsourcing ServicesHost: Adam Bernas, Certified Master Architect at SPOCThis 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. This time we're talking about showcased case studies, OCM, FSM and much more! 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩🌐 Connect with us:LinkedIn 👉 / spoc-servicenow-elite-partner YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg
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Guest: Marcin Tyburski, SPOC CEOHost: Adam Bernas, Certified Master Architect at SPOCThis 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. What's ServiceNow buzzing about? 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩🌐 Connect with us:LinkedIn 👉 / spoc-servicenow-elite-partner YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg
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Host: Marcel Sowiński, Customer Success Manager
Guest: Tomasz Sienkiewicz, Sr. ServiceNow Consultant focused on the App Engine
🔍 Episode Overview:
🔧 In this episode, we sit down with Tomasz Sienkiewicz, a ServiceNow Consultant and expert in the App Engine module, to explore the transformative journey of application development.
From the pitfalls of traditional coding to the advantages of the Low-Code/No-Code approach, we cover it all.
Gain insights into the developer's perspective, the evolving role of Business Developers, and how ServiceNow's #AppEngine addresses the dynamic needs of organizations.
🚀 Highlights:
👉 Evolution of application development
👉 Introducing the Business Developer role into the IT world
👉 Competing with legacy tools
📒 Chapters:
00:00 Introduction
02:25 Traditional way of building business apps
05:35 Miscommunication blockers & other disadvantages
11:09 Low-Code Approach
18:38 How does ServiceNow address the Low-Code?
27:50 Tom's own experience
36:40 Who should look for it?
38:40 Citizen Developer - what is this role?!
44:30 How to implement the Low-Code approach to your company?
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:
LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/
📚 Check out more valuable materials:
🔗 ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap!
https://www.spoc.eu/blog/get-ready-to-build-a-roadmap/
🔗 Transforming your business with digital maturity: From chaos to success:
https://www.spoc.eu/blog/transforming-your-business-with-digital-maturity/
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Host: Adam Bernas, Certified Master Architect at SPOC
In this episode, Adam will take you through selected ServiceNow case studies showcasing the wide-ranging utilization of the platform 😏 Using specific examples, Adam will discuss achieved results such as ROI, value, or time to market following a successful ServiceNow implementation. These business cases will demonstrate how a platform change impacts key areas within the organization, including IT, HR or Customer Service.
NBA, NHS (the health department in Scotland), 7-Eleven, Uber, Alexander Mann Solutions (AMS), the airport in Copenhagen, Coca-Cola, US Army - what do these companies have in common? They all use ServiceNow. How do they do it? Let's find out!💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩🔗 [BLOG] SPOC case studies: https://www.spoc.eu/case-studies/🌐 Connect with us:LinkedIn 👉 / spoc-servicenow-elite-partner
YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tygInstagram 👉 / spoc_servicenow Facebook 👉 / https://www.facebook.com/spocpl/
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Host: Marcel Sowiński, Customer Success Manager
Guest: Karol Skałowski, ServiceNow Senior Solution Consultant
🔍 Episode Overview:
In this episode, we talk to Karol Skałowski, a Senior ServiceNow Consultant passionate about ServiceNow's data and Performance Analytics capabilities. He shares his insights on how reporting in ServiceNow can help you access and visualize data from your organization, automate decisions, and plan for the future. 🚀
🚀 Highlights:
👉 The benefits of reporting data for your organization.
👉The concept and advantages of decision automation.
👉The integration and security of ServiceNow with other tools.
👉The visibility and views for different roles in ServiceNow.
👉The customization and variety of reports and dashboards in ServiceNow.
👉The intelligence and forecasting of ServiceNow reporting.
👉The availability and affordability of ServiceNow reporting.
📒Chapters:
00:00 Introduction
00:52 Because we all want to know to make proper decisions
03:28 Why should I use ServiceNow over Excel and other reporting tools?
07:35 Data Management
11:09 Examples of Dashboards and Views
13:45 Customizable Reporting
16:22 Performance Analytics
19:33 AI and Machine Learning in ServiceNow
23:10 Decision Automation Era
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:
LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/
📚 Check out more valuable materials:
🔗 ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap!
https://www.spoc.eu/blog/get-ready-to-build-a-roadmap/
🔗 Transforming your business with digital maturity: From chaos to success:
https://www.spoc.eu/blog/transforming-your-business-with-digital-maturity/
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Host: Marcel Sowiński, Customer Success Manager Guest: Agnieszka Kozłowska, ServiceNow Senior Solution Consultant
🔍 Episode Overview:
Join us in the newest episode to discover more about resource planning, project management, and financial controlling in the ServiceNow module, called Strategic Portfolio Management. With Agnieszka, a highly experienced Consultant in SPM, we discuss the business benefits that ServiceNow provides to take control over your Project and Portfolio!
🚀 Highlights:
👉 The Essence of SPM
👉 From Idea to Project
👉 Idea vs Demand
👉 Project Lifecycle Control
👉 Prediction in SPM
👉 Post-Deployment Benefits of the Module
📒Chapters:
00:00 Introduction
00:57 The Overview of SPM
01:57 Idea, where every Project is Born
04:13 Gathering Demands from Your Organization
06:25 Project Initiation Phase
11:10 Resource Management and Project Costs
16:51 Risk Management
22:05 Out-Of-The-Box Analytics & Notifications
25:30 SPM Configuration Effort
28:22 ServiceNow vs Other Tools
30:51 Post-Deployment Benefits
35:27 Who is the ideal Customer for SPM?
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:
LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/
YouTube 👉 https://www.youtube.com/@spocservicenowexperts
📚 Check out more valuable materials:
🔗 Maximizing Project Visibility and Business Value:
https://www.spoc.eu/blog/maximizing-project-visibility-and-business-value-a-deep-dive-into-servicenows-ppm-solution/
🔗 Navigating Digital Transformation:
https://www.spoc.eu/blog/a-roadmap-for-your-servicenow-journey/
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Host: Adam Bernas, Certified Master Architect at SPOCWe 're discussing how to support the enterprise's path to digitization using the ServiceNow platform. Leveraging the original ServiceNow methodology, we're assessing the degree of digitization within individual departments and processes. Additionally, we're employing a proprietary tool to showcase the results of our analysis, determine the level of digitization, and establish a methodical roadmap for the next steps in this transformative journey.💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩🔗 [WEBINAR] Asses your Digital Maturity : https://www.youtube.com/watch?v=JCL15kwx6FE&t=11s🔗 [BLOG] Navigating Digital Transformation: A Roadmap for Your ServiceNow Journey: https://www.spoc.eu/blog/a-roadmap-for-your-servicenow-journey/🔗 [BLOG] CMDB – 4 things you need to do for successful implementation : https://www.spoc.eu/blog/cmdb-4-things-you-need-to-do-for-successful-implementation/🔗 [BLOG] ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap! 👉 https://bit.ly/3DZkfY7🔗 [EBOOK] NAVIGATING THE CLIMB TO PEAK PERFORMANCE DURING TURBULENT TIMES 👉 https://bit.ly/45tvbc1🌐 Connect with us:LinkedIn 👉 / spoc-servicenow-elite-partner
YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg
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Host: Marcel Sowiński, Customer Success Manager
Guest: Przemysław Girguś, Senior Guality Assurance Engineer
Host: Marcel Sowiński, Customer Success Manager Guest: Przemysław Girguś, Senior Quality Assurance Engineer 🔍 Episode Overview:In this episode as we're covering the topic of ServiceNow Quality Assurance with our guest - an experienced Senior Quality Assurance Engineer. We're here to explore the crucial role of testing, shedding light on its significance and the potential repercussions when neglected in your ServiceNow instance. Why automated tests -ATFs -are so important? Is having a quality team is necessary?
🚀 Highlights:
👉Tester/Quality Assurance Specialists
👉ServiceNow Testing vs. Other Legacy Applications
👉Overlooked Aspects of Testing
👉Impact of Lack of Testing
👉AI in Testing
📒Chapters:
00:00 Introduction
01:50 What is Quality Assurance in ServiceNow?
04:47 Difference between manual tests in legacy applications and ServiceNow
07:29 Will humans be replaced by Automated Testing Frameworks (ATF)?
09:53 Testing on PROD?
15:17 What needs to be done before the testing process?
18:30 Working on testing scenarios during the development phase
22:22 Most common mistakes
25:05 The Future of Generative AI in the Quality Assurance
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ YouTube 👉 https://www.youtube.com/@spocservicenowexperts
📚 Check out more valuable materials: https://www.spoc.eu/services/servicenow-automated-testing/
https://www.spoc.eu/ebooks/how-to-attract-more-users-to-your-servicenow-platform/
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Host: Marcel Sowiński, Customer Success Manager at SPOC
Guest: Jakub Gromek, ServiceNow, Account Executive
🌐 In this episode, we sit down with a ServiceNow Account Executive to unravel the complex world of ServiceNow initiatives and partnerships. We explore the differences between ServiceNow (Vendor) and its Partners, the collaborative efforts post-license purchase, and types of global events fostering user interaction. From the iconic Knowledge event to local gatherings, ServiceNow is fostering a global community. Discover the philosophy of #BetterTogether and how ServiceNow is catalyzing communication among diverse organizational departments.
🚀 Highlights:
Distinguishing ServiceNow from ServiceNow Partners.
Collaboration strategies post-license purchase.
Global and local events for user collaboration.
#BetterTogether: Fostering inter-departmental communication.
Insights into the future of ServiceNow as a platform of platforms.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:
LinkedIn 👉 / spoc-servicenow-elite-partner
YouTube 👉 https://www.youtube.com/@spocservicenowexperts
📚 Check out more valuable materials:
🔗 What is ServiceNow and what does it do?: https://www.spoc.eu/blog/what-is-servicenow-and-what-does-it-do/
🔗 How much does ServiceNow cost?: https://www.spoc.eu/blog/how-much-does-servicenow-cost/
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Hosts: Agnieszka Kozłowska, ServiceNow Solution Consultant & Adam Bernaś, Certified Master Architect at SPOC
This session will be dedicated to Strategic Portfolio Management - SPM, previously known as ITBM 🔎 Internal vs Sales rate - possibilities of ServiceNow in the financial aspects💰 How to calculate rates, hours, and revenue for external projects? Holistic view from Resource Management to Project closure focusing on financial perspective.
🔗 Maximizing Project Visibility and Business Value: A Deep Dive into ServiceNow’s PPM Solution: https://www.spoc.eu/blog/maximizing-project-visibility-and-business-value-a-deep-dive-into-servicenows-ppm-solution/
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:LinkedIn 👉 / spoc-servicenow-elite-partner TikTok 👉 / spoc_servicenow Instagram 👉 / spoc_servicenow Facebook 👉 / https://www.facebook.com/spocpl/SPOC www 👉 / https://www.spoc.eu/
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Host: Marcel Sowiński, Customer Success Manager
Guest: Sylwester Jassa, ServiceNow Advisory Consultant
📱 In this episode, we explore the ServiceNow Mobile Application, bringing the Platform to your fingertips. Our guest expert tackles essential questions about managing tickets, workload, and security, providing insights from both the agent and end-user perspectives.
From deployment intricacies to cybersecurity considerations, we cover it all. Discover the transformative impact of the ServiceNow Mobile App on organizational efficiency, along with real-life use cases that showcase its potential. No tool is without limits, and we dive into an honest discussion about the drawbacks of the app. If you're contemplating integrating the ServiceNow Mobile App into your organization, this episode is a must-watch.
🚀 Highlights:
Exploring the functionalities for both agents and end-users.
The deployment process and cybersecurity considerations.
Real-life success stories and organizational benefits.
Honest discussion on the limits and drawbacks of the ServiceNow Mobile App.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:
LinkedIn 👉 / spoc-servicenow-elite-partner
YouTube 👉 https://www.youtube.com/@spocservicenowexperts
📚 Check out more valuable materials:
🔗Service Portal with an Instagram Feel?
https://www.spoc.eu/blog/service-portal-with-an-instagram-feel-design-cues-in-the-social-media-era/
🔗 Service Portal with an E-commerce Feel?
https://www.spoc.eu/blog/service-portal-with-an-e-commerce-feel-design-cues-in-the-digital-era/
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Host: Tomasz Sienkiewicz, Technical Solution Consultant at SPOC
In this session we are going to explore the surging demand for citizen development and its transformative impact on businesses worldwide. ServiceNow's cutting-edge AppEngine is empowering creators of all kind to build custom applications without the need for extensive coding expertise. But it is not all sunshine and roses - empowering the people comes with great responsibility 🤔 We will discuss the key aspects of doing it right 💪
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 Our approach to building Custom Apps: https://www.spoc.eu/services/custom-apps/
🌐 Connect with us:LinkedIn 👉 / spoc-servicenow-elite-partner TikTok 👉 / spoc_servicenow Instagram 👉 / spoc_servicenow Facebook 👉 / https://www.facebook.com/spocpl/SPOC www 👉 / https://www.spoc.eu/
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Host: Adam Bernas, Certified Master Architect at SPOC
In our initial Common Service Data Model session, we deep-dived into the purpose and underlying assumptions of CSDM so now it's time to share lessons learned in various CSDM projects. Adam takes us through critical aspects in approaching CSDM deployment such as: defining your technology and business services, the strategic use of Dynamic CI groups, the importance of master data, and much more.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 [WEBINAR] CMDB ServiceNow - One Base to rule them all! : https://www.youtube.com/watch?v=9oOBsRscF_s
🔗 CMDB as a crucial base for cybersecurity: https://www.spoc.eu/blog/cmdb-as-a-crucial-base-for-cybersecurity/
🔗 CMDB – 4 things you need to do for successful implementation : https://www.spoc.eu/blog/cmdb-4-things-you-need-to-do-for-successful-implementation/
🌐 Connect with us:LinkedIn 👉 / spoc-servicenow-elite-partner TikTok 👉 / spoc_servicenow Instagram 👉 / spoc_servicenow
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Host: Karol Skalowski, Senior ServiceNow Solution Consultant at SPOC
This 30-min session is dedicated to the topic: How to make your customers even more satisfied with service fulfillment done by your team on the ServiceNow Platform 🤔 ? Karol talks about features like branded emails, available integrations and communication channels that can be added to your existing Products and Applications to improve Customer Satisfaction. As a representative of these Employee and Customer Workflows, from the end user's point of view, Karol will introduce the KanoModel method
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩🔗 ServicePortal with Instagram Feel: https://www.spoc.eu/blog/service-portal-with-an-instagram-feel-design-cues-in-the-social-media-era/
🔗 3 reasons you should migrate to Employee Center: https://www.spoc.eu/blog/3-reasons-you-should-migrate-from-service-portal-to-servicenows-employee-center/
🌐 Connect with us:LinkedIn 👉 / spoc-servicenow-elite-partner TikTok 👉 / spoc_servicenow Instagram 👉 / spoc_servicenow
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Host: Marcel Sowinski, Customer Success Manager at SPOC
Guests: Michal Gorzkowski, Project Lead & Damian Kot, Global Solution Architect from KMD
Without any doubts, ServiceNow implementation is not only a change of the tool. This should be considered as an Organizational Change with many variables. Each company is different, and each implementation varied from one another.
In this episode we are talking about lessons learned from ServiceNow Implementation with Michal Gorzkowski, Project Lead and COE and Damian Kot, Global Solution Architect from KMD. They will share their experience gained in project held for NEC Corporation.
In this honest discussion you'll get knowledge on what to prioritize in ServiceNow projects and answers to questions like:
What should we remember even before implementing a tool? How to engage stakeholders from many departments? How to prepare yourself during scoping workshops? How to take control over your instance and how to control your stakeholders?💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
📚 Check out more valuable materials:🔗 "5 Practical Tips for Effective ServiceNow Implementation: https://www.spoc.eu/blog/5-practical-tips-for-effective-servicenow-implementation/🔗 "Effective ITSM Implementation in 7 Steps: https://www.spoc.eu/blog/effective-itsm-implementation-in-7-steps/🔗 "8 ITSM Implementation Pitfalls and How to Avoid Them: https://www.spoc.eu/blog/8-itsm-implementation-pitfalls-and-how-to-avoid-them/
🌐 Connect with us:LinkedIn 👉 / spoc-servicenow-elite-partner YouTube 👉 https://www.youtube.com/@spocservicenowexperts
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