Avsnitt
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And if the staff lunch is the hidden secret that will change the hotel relationship with their employees?
Mauricio Schuler invited Adam Mogelonsy, a luxury hotel consultant to explore the evolving landscape of hospitality, focusing on the critical role of employee well-being in a dynamic industry.
The conversation dives into the challenges facing hospitality, including the growing labor shortage, and how luxury hotels are adapting to attract and retain talent.
Adam Mogelonsky, a consultant specializing in luxury lifestyle and hospitality, shares insights on the importance of prioritizing employee well-being.
He introduces a framework of four pillars: body, mind, relationships, and community.
The discussion explores how hotels can implement programs and policies that address these pillars, emphasizing the importance of healthy food options, fostering a sense of community, and promoting a culture of mentorship.
The podcast also touches on the potential role of technology in enhancing employee well-being and discusses the future of the hospitality industry, considering both the automation of certain tasks and the enduring value of personalized human interaction.
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What if the reason why your hotel doesn’t retain employees is because you do not have a mentorship program.
Shannon McCallum started as a high school student working at her neighboring Luxury Hotel.
Today she is the VP of Hotel Operations at Resorts World Las Vegas.
The most expensive development in the strip, offering:
🏨 3 luxury hotels,
🎰 10,900 m2 casino floor,
🍽 over 50 restaurants
🙏 Employing more than 5,000 peopleShe shared the recipe for leading what is considered one of the most successful mentorship programs in the world.
And you can learn it all by investing 40 minutes of your time.
It includes:
HumanityLeadershipCommunicationLove for hospitalityAre you ready to take your hotel to a new level?
On this episode you will learn:
What to consider when creating a mentorship programThe effect of mentorship programs on the company’s leadershipThe Role of Communication and Collaboration for SuccessWhat the Future holds for hospitality businessesIf you enjoyed this podcast, please consider subscribing to our channel and sharing it with your colleagues.
Enjoy the chat and learn something new with Schulering today.
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Saknas det avsnitt?
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If considering your employee’s happiness would turn an annual revenue of $750 million dollars, would you try to master it?
This recipe has been tried, and it works.
Happiness at work is a concept that emphasizes
💕the emotional well-being
🙏and satisfaction of employees in their work environment.
On this latest episode of the Schulering HUB podcast,
Nah-Dja Tien shares how he built a happy culture at work that turned multiple hotels to TripAdvisor’s 1st spot,
and Mauricio Schuler shares Danny Meyer’s story.
Danny Meyer from the Union Square Hospitality Group, had a tough time learning the lesson of putting his staff first,
but once he did, he grew from two restaurants
to one of the most successful hospitality companies in the world,
turning 750 million dollars in revenue by August 2024.
Listen to it now and let us know: How is employee satisfaction valued at your workplace?
If you like this show, please consider sharing it with your network. We are forever grateful.Find more information about Schulering on our website.
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Every hotelier wants to be number 1 on TripAdvisor.
Nah-Dja has done it multiple times with different hotels,
and I got him to share his secrets with me.
In the next 15 minutes, you will learn
What really matters on experience design
What guests really want
The role of leadership to deliver it
If you enjoy the show, please consider sharing with your network to learn something new today.Find more information about Schulering on our website.
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Hospitality leaders often struggle with confidence.
This is due to:
- Stakeholders pressure
- high employee turnover,
- immense customer expectations,
- inadequate training
And these factors are hurdles in the way of finding enjoyment in the hospitality career.
Nah-dja and Mauricio engaged in discussing the roots of the problem,
and what the industry can do to overcome them.
If you like this episode, please consider sharing among your network.
Now enjoy the show and Learn Something New with Schulering today.Find more information about Schulering on our website.
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The Hospitality Industry is becoming addicted to technology, and this addiction can destroy our hospitality identity.
Today you will learn that whilst technology means innovation, innovation doesn’t need technology, only creativity.
On his most successful opening, Nah-Dja had one value proposition that led his hotel to be elected one of the coolest hotels in Europe.
His value: Spoil people rotten ‼️
Not only guests, but all people.
To do that, he had to think outside the box.
He built an innovative hotel, using creativity and courage.
On this episode, you will learn:
➡️ How Nah-Dja turned the guest experience into the marketing focus with creative ideas
➡️ Why an innovative culture stimulates creative thinking in the team
➡️ Facing challenges with a playful mindset fosters creativity.
Listen to it now on our website or follow us on your favorite podcast player.
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Hospitality thrives when experience fuels the next generation.
While working as a waiter, Nah-Dja would line up with his colleagues to have his fingernails, clothing and breath checked by his manager, and if something wasn’t right, they would be hit in the head with a stick. “This is ONE way of mentorship.” Laughs out Nah-Dja.
Mauricio asked one of the most inspirational people that he knows about the role of mentorship in hospitality and we were shocked by the stories we heard.
Though mentorship has been around hospitality from its beginnings. In the past decade the rise of mentorship programs has changed its relevance and finding the right mentors for aspiring hospitality professionals became a game changer for career development.
But how do you choose a mentor for your career?
Mauricio and Nah-Dja engaged in the discussion in Episode 76 - The Relevance of Mentorship in Hospitality, another Special edition of our series The Quest for Happiness in Hospitality.
Listen to it now on our website or on your favorite podcast player.Find more information about Schulering on our website.
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“Work-life balance does not apply to Hospitality.”
This is a common saying among the industry.
During his days working with a celebrity chef in Australia, Mauricio was working 80 hours a week. He approached the head chef to ask when his hours would be back to the normal schedule, only to be answered: “Mauricio, where would you possibly be having more fun than here with the boys?”
Truth is, for hospitality professionals, work-life balance is measured differently.
In episode 75, Nah-Dja and Mauricio Schuler are discussing Work-life balance in hospitality. The third episode of our series The Quest for Happiness in Hospitality, pre-recorded earlier this year.
You will learn:
Their opinion on what work-life balance is, Some of the strategies Nah-Dja used to create an environment where his employees felt safe to share when work was taking a toll on their personal lives.And you? What is your opinion on work-life balance in hospitality?
Listen now on your favorite podcast player or on our website.
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In this Second episode of our Series the Quest for Happiness in Hospitality, Mauricio Schuler welcomed once again Nah-Dja Tien, who has himself gone through a burnout, and could share what he learned from his personal experience.
You will learn:
🧠 Mental Health Awareness in Hospitality:
Emphasizing the importance of mental health awareness in the hospitality industry, particularly the need for safe environments where staff can openly discuss mental health issues.🧠 Emotional Intelligence for Managers:
Hospitality managers should develop emotional intelligence skills to better understand and support their team's mental health.🧠 Creating a Supportive Environment:
How Nah-Dja created a supportive and inclusive environment fostering open dialogues, and ensuring that everyone feels safe to express themselves honestly.If you like this show, please consider sharing it, subscribe to our channel and rate this episode on your favorite Podcast Player.
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Hello Schulering, Mauricio Schuler left on a holiday but not without leaving some great content for you to continue developing your hospitality curiosity.
We are bringing to you our 9-episode series The Quest for Happiness in Hospitality, where I invited Nah-Dja Tien, a respectable hotelier with some of the greatest achievements I’ve seen in the human side of hospitality in Prague.
On this first episode, called Finding Happiness in Hospitality, you will learn:
🎩 How Passion for Service lay the foundation for Happiness in Hospitality
🎩 How to create Safe Workplaces where employees feel valued, supported and empowered to deliver exceptional service.
🎩 And you will learn the pivotal role of leadership to nurture a culture of positivity
And if you like the show, consider subscribing, sharing it with others and rate our show with a 5 stars.
Thank you for your support, and learn something new with Schulering today.
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In today’s show, Mauricio Schuler welcomes back our friend Rocco Bova, a happy and successful hotelier who worked in 11 countries for the industry’s biggest and most luxurious brands. A success that earned him 84.000 followers on LinkedIn. We discussed finding happiness in hospitality.
You will uncover:
🧠 emphasizing the importance of passion for the industry to keep a sane mind,
🧠 how finding the right partner in life is essential for hospitality professionals,
🧠 importance of mentorship and connecting with the right mentors to understand the career path.
Enjoying the content we bring? Please consider sharing it on LinkedIn and subscribe to our channels. Growing our audience gives us the opportunity to bring more guests creating better content, helping the industry to evolve through learning.
Start by following Schulering on LinkedIn for more hospitality related content.
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If I were to ask you where your hotel SOPs are, would you know where to find them?
Are the documents up to date? Are your teams compliant to it?
The truth is, the standard operating procedures binders and brand books are normally a dusty keeper at a shelf or inside a manager’s drawer.
We are pleased to welcome Adam Tuttle from Yipi to the show. Yipi and Schulering has similar missions and believe that the SOPs can be better delivered to your staff.
In this episode you will learn:
💡 Why SOPs are not Corporate Weapons: They should be used as tools for success and improvement, not as punitive measures against staff.
💡 How to Reflect the Organization’s Best Practices via SOPs: They should be a mirror of how things are done, capturing current processes rather than imposing unrealistic standards.
💡 Regular training and communication: Daily training and discussions about SOPs are essential to embed them into daily operations and ensure staff understanding.
💡 SOPs as living documents: SOPs need to evolve and adapt over time. They should not be treated as static documents but should be regularly updated and used for coaching and feedback to drive continuous improvement.
If you enjoy the show, please consider sharing it among your network. It will help us to help other professionals in the industry by distributing learning content via the podcast.
And Follow us and Review on YouTube, Spotify, or Apple Podcasts. It would mean the world to us.
Thank you for supporting Schulering.
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After feeling frustrated with how hotels portrait their sustainable actions, Lilith and her business partner Jerome decided to build a startup called ChargeHoldiays, helping travelers to make better sustainable choices.
Dive into the world of sustainable travel with our latest podcast episode featuring the founders of ChargeHolidays, Jerome and Lilith Diringer. Join us on this beautiful journey as we explore the importance of sustainable tourism, education for travelers, and the impact of eco-friendly practices in the hospitality industry.
🔎You will learn:
💡 Innovative Platform: Discover how ChargeHolidays ranks hotels based on sustainability criteria, empowering travelers to make eco-conscious choices.
💡 Community Engagement: Explore the diverse aspects of sustainable travel beyond carbon emissions, emphasizing community involvement and reducing environmental impact.
💡 Education Initiatives: Uncover practical steps for travelers to contribute to sustainability, including supporting local businesses and engaging with native communities.
💡 Future Vision: Learn about the founders' vision for the sustainable travel industry, aiming to create a network of hotels sharing best practices and making sustainable choices mainstream.
Will you learn something new with Schulering today?
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What are some of the biggest roadblocks you encounter when trying to find and implement the right technology solutions for your hotel? 🏨💻
Buying your hotel technology can be a very emotional exercise. Overwhelming most of the time. Integrations, APIs, salespeople promises. You know the drill.
We invite you to dive into the world of hospitality technology with Jasmine Seliga as she shares her expertise and experiences in building hotel tech stacks with Mauricio Schuler. In this episode, you'll discover:
💡 Insider Insights: Learn about the challenges and roadblocks faced when implementing new technology in hotels. Jasmine delves into the importance of tech integration and the human touch in delivering exceptional guest experiences.
💡 Tech Evolution: Explore the future of hospitality tech as Jasmine discusses the balance between traditional personalized experiences and the rise of AI and automation in the industry.
💡 Pro Tips for Success: Discover key strategies for selecting the right hotel technology, preparing your team for tech upgrades, and navigating the evolving landscape of hospitality solutions.
Tune in to gain valuable knowledge and stay ahead in the ever-evolving realm of hotel technology! 🎧✨
#HospitalityTech #HotelInnovation #PodcastInterview #schulering #hospitalitypodcast #hospitalityindustry
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🎙️ Join us in this unique episode as we welcome Mark Lumpkin from STR Cribs! Today, we dive into the dynamic world of Short Term Rentals, famously represented by platforms like Airbnb, which had the hotel industry on edge just before the pandemic.
Mauricio Schulering, engages with Mark in a lively discussion. Besides sharing entertaining tales from his time as a B2B Cannabis salesman, Mark delves into the Short Term Rentals Universe.
You will learn:
💡 The history of Short Term Rentals,
💡 Unveil successful strategies and business models,
💡 Explores what the future holds for this booming industry.
Note: there is an opportunity to every hotelier here.
Before we dive in, please answer our Question of the Day: "Is Short Term Rentals Hospitality?"
Now, sit back, relax, and enjoy the chat!
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Have you ever considered becoming a Location Independent and traveling around the world helping communities to shine?
Today Mauricio Schuler is chatting with Samira Holma, an entrepreneur, writer, and marketer.
Eight years ago, Samira decided to leave her comfortable lifestyle in Switzerland as a Sales and Marketing Director, and took on a journey towards Location Independence, also referred to as Digital Nomad.
She moved between Central and South America, where she used her marketing skills to help destinations to promote themselves, mainly working with indigenous communities leveraging tourism as a source of income to improve the lives she touched.
Today you will learn:
💡The realm of Destination Marketing
💡The importance of aligning with local communities to nurture authentic experiences
💡How she empowers communities through immersive experiences, sustainable practices, and strategic marketing, shaping a more meaningful future for travel and tourism.
Take part of the show, and answer our Question of the Day:
What is the Most important factor you look at when choosing a travel destination?
Tune in and enjoy the show.
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🎙️ Join us on an incredible journey of discovery in our latest podcast episode! Step into the world of Mauricio Guerrero, a seasoned veteran in the MICE sector of hospitality, as he unveils fascinating stories and insights that will captivate your imagination. In this episode, Mauricio shares his 31 years of expertise in the industry, exploring the intricate world of Meetings, Incentives, Conferences, and Exhibitions.🌟 You will learn:💡 The secrets behind crafting unforgettable event experiences.💡 Sustainability in Events: The challenges of reducing carbon footprints and creating sustainable events.💡 Technological Innovations: Discover how advancements in AV production are revolutionising event experiences.🔊 Don't miss out on this enlightening episode! Tune in now to gain valuable insights and uncover the secrets of the MICE industry. 🎧 #Schulering #HospitalityPodcast #HospitalityIndustry #MICE
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This is a special episode when we decided to tell our Schulering story together with the team members: Mauricio Schuler, Carlo de Leeuw, and Yevgeniya Tyumina.
We talked about how Schulering evolved from an idea to a platform aimed at revolutionizing hospitality through lifelong learning.We hope you enjoy the conversation. Let us know what would you like to hear from usa as the anniversary 100th episode.
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Today, Mauricio welcomes Christine Malfair, a seasoned hospitality professional with a decade of experience as a General Manager in Canada, transitioning in 2010 to specialize in hotel marketing for independent properties. In this episode, we delve into crucial topics such as:
- The significance of aligning hotel departments to prioritize the guest experience.
- Contrasting the investment in guest acquisition with strategies for guest retention.
- Emphasizing the integrity of a hotel's mission in delivering the services they promise.
- Techniques to discern the most effective marketing channels tailored to your hotel's needs.
But first, join Nah-Dja and me as we embark on our ongoing Quest for Happiness in Hospitality.
Christine Malfair can be contacted through the following channels:
Website: MalfairMarketing.com
LinkedIn: Christine Malfair
Additionally, subscribing to her newsletter, "The Hotel Marketing Gain," provides access to frameworks, free resources, and AI prompts related to hotel marketing.
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Welcome back to the Schulering Hub podcast! Today we delve into the world of hospitality education with our esteemed guest, Alexander Muir.
Alexander, a hospitality management teacher with a rich background in the industry, shares insights into his journey and the evolving landscape of hospitality education. From his early experiences in family-owned coffee shops to his tenure with prestigious establishments like The Four Seasons in London, Alexander's passion for hospitality shines through.
In our conversation, we explore the relevance of a hospitality degree in today's dynamic industry. Alexander emphasizes the importance of acquiring both theoretical knowledge and practical skills, highlighting the diverse pathways available for aspiring professionals.
We touch upon the evolving challenges faced by the industry, including the need for innovation and adaptability in the face of technological advancements and changing consumer expectations. Alexander underscores the role of education in preparing students for these challenges, advocating for a blend of traditional and hybrid learning models to meet diverse needs.
The discussion also delves into the future of hospitality education, with a focus on personalized learning experiences and industry collaboration. Alexander envisions a curriculum that equips students with essential skills in sustainability, technology, and staffing management, ensuring they are well-prepared for the demands of tomorrow's hospitality landscape.
And before we start enjoy our quest about Happiness in Hospitalith with Nah-Dja Tien. In this episode we discussed how hotteliers can use customers' feedback to help to grow employees' skills.
🔗 Connect with Alexander Muir And Nah-Dja Tien on LinkedIn for further insights: Alexander Nah-Dja
Until next time, this is Mauricio signing off. Stay curious, stay inspired, and keep exploring the world of hospitality with us on Schulering Hub!
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