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How are AI and SaaS innovations transforming the way insurers handle claims -- and what does it take to move from manual, document-heavy operations to truly intelligent systems? Host Rob McLean, Head of L&P Insurance Practice (EMEA/APAC) at Sapiens, sits down with Tarik Dadi, founder and CEO of Qantev, to unpack the mounting pressures facing claims operations today. Together, they explore how rising claim volumes, medical cost inflation, and growing customer expectations are forcing insurers to rethink legacy processes -- and how Qantev's AI-powered platform is helping health and life insurers automate smarter, starting with the foundational challenge of unstructured data, in this latest episode of the Sapiens Insurance 360 podcast.
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Was 2025 a watershed year for the growth of AI decisioning? Will 2026 be the year of Agentic AI? How should insurers move forward with AI decisioning systems to balance automation with accountability and stay competitive? Special guest Rafael Goldberg, Head of Sapiens Decision, sits down with host Mark Sidlauskas, Sapiens' Director of Marketing, to reflect on the transformative evolution of AI decisioning in 2025, Sapiens Decision's year of achievements, and explore what 2026 holds for the future of insurance decisioning in our latest podcast.
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Today’s insurance industry is undergoing a fundamental transformation. Faced with escalating climate volatility, sophisticated cyber threats, and expanding protection gaps, insurers are moving beyond their traditional role of compensating losses after the fact. Instead, they're proactively helping customers identify and mitigate risks before disaster strikes. What’s making this evolution possible is a wave of technological innovation, particularly AI-powered tools that enable early detection and intervention. Host Dean Richardson, Sales Director UKI and Benelux at Sapiens, welcomes Onno Bloemers, Partner at First Day Advisory Group, to explore how the industry is entering a new era of predict-and-prevent insurance -- and what this means for insurers and their customers -- in our latest podcast.
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It was a fast-paced 2025 for the Life & Annuity sector, and as 2026 approaches, challenge and opportunity lie ahead. Despite 2025's record net income of $51.1 billion, many carriers remain hesitant to fully embrace AI and digital transformation. And with 4 million Americans turning 65 annually through 2027 and trillions transferring between generations, unprecedented growth awaits, but are carriers prepared? Our latest podcast features host Calvin Zhai, Sapiens' Product Marketing Strategy Manager, and special guest Ken Leibow, Founder and CEO of InsurTech Express, exploring the sector's takeaways for 2025, and predictions for 2026.
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Managing General Agents, or MGAs, have exploded from scrappy intermediaries to insurance powerhouses, commanding over $102 billion in premiums and leaving traditional carriers scrambling to keep up. These nimble risk specialists are tackling everything from cyber threats to carbon credits, while offering reinsurers a lifeline from the volatile world of catastrophic tail risk. Our latest podcast features host Darren Graves, Sapiens' Sales Manager for Reinsurance and special guest Mark Geoghegan, Founder and Host of "The Voice of Insurance," podcast, in a discussion on the rapid growth of MGAs and how they've become strategic partners for reinsurers seeking agility, specialized expertise, and access to profitable niche markets.
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We're witnessing the next step in the evolution of AI -- it's Agentic AI, and it's transforming insurtech by automatically adjusting premiums, identifying emerging risks, and making underwriting decisions, all with minimal human intervention. Sapiens Marketing Director Mark Sidlauskas sits down with Sapiens Decision CTO Denzil Wasson to break down the buzz behind Agentic AI, and how it's reshaping insurance operations in our latest podcast.
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Of the many changes happening in today's insurance industry, one of the most striking is consumers' growing dependence on social media for financial information, with over 60% -- double the rate from 16 years ago -- spanning everyone from Baby Boomers to Gen Z'ers. This makes personalized, interactive digital experiences essential for reaching customers about the importance of life insurance. In our latest podcast, Sapiens' Director of Life Marketing Christine Burke sits down with Brian Steiner, Executive Director of nonprofit Life Happens, to explore how insurance companies can attract consumers and cut through the misinformation with the right blend of tailored messaging and compelling sector content.
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Electronic payment systems are suddenly everywhere -- PayPal, ACH, Apple Pay, and countless others. While many of these cashless payment offerings are fixtures for online and brick-and-mortar merchants, insurers are still playing catch-up when it comes to implementing these options. Sapiens' Life & Annuities Business Development Specialist Alex Presley and Paymentus' Vice President of Sales Rob Eberly sit down to discuss the historical barriers that have prevented insurers from modernizing their payment systems, and how they can overcome them to meet today's customer needs in our latest podcast.
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For today's insurers, ecosystem partnerships have become essential as accelerating innovation makes in-house development unsustainable, while customers demand insurance applications that rival the intuitive experience of platforms like Google and Uber. Our latest podcast features host Larry Stern, Sapiens' Senior Vice President, Head of North American Sales and guest Paul Applegate, InvoiceCloud's VP of Alliances, who discuss their successful partnership that delivers a 40% increase in on-time payments and the growing need for strategic partnerships to enable successful core system transformations.
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So many of today's consumers can provide a good working definition of insurance and its purpose, but when asked about reinsurance, blank stares ensue. Our latest podcast, featuring host Mark Sidlauskus, Sapiens' Marketing Director and guest Craig Robinson, Sapiens' VP of Reinsurance Business Development, covers the basics of reinsurance, including its purpose, how it relates to the greater insurance market, what challenges it faces due to inflation and economic volatility, and more.
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AI has been a game-changer for today's life insurers, from analyzing data sets, to creating personalized risk assessments, to developing more responsive, fair policies based on real-time data. So what's next for AI-powered life insurance? Host Jennifer Smith, Vice President of Product Strategy for Sapiens’ North American Life & Annuities division and return guest Dror Katsav, Co-founder and CEO of Atidot, discuss the new capabilities that AI can bring into the table, and how insurers and their agents can adapt them for a major competitive advantage in our latest episode.
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What's one of the most popular words of today's insurers? It's agility -- namely, how the agility of AI-powered platforms can power through manual legacy systems and move operations at the speed that customers expect.
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Insurance claims digitization is much more than implementing new technology -- it's delivering superior experiences for adjusters, agents, and policyholders. Yet today’s insurers face significant hurdles in this journey, from complex system integrations to getting workforce buy-in. Listen to our latest podcast where guest Anupam Malhotra, Associate Director of Enterprise Sales at Whatfix, sits down with host Amanda Ingram, Sapiens’ P&C Product Strategy & Marketing Manager, to discuss these challenges and the full potential of claims digitalization.
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The MPL industry has experienced a rocky past with serious affordability and availability issues, but is approaching the future with strategic diversification and growth. Tune in to our latest podcast to hear special guest Bill Burns, the MPL Association's Vice President, Research and Analytics and host Jiffy Thomas, Sapiens' Vice President, Head of MPL Practice, discuss the industry's previous setbacks and ongoing structural change efforts, from international expansion to assumed reinsurance, and more.
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In today's fast-paced P&C insurance industry, carriers are trying to modernize their core systems with technology that delivers tangible value and evolves with business growth. How do they navigate this transformation journey while balancing technological advancement, operational efficiency, and enhanced customer experience? Special guest Laurie Von Dauber, Sapiens' Pre-Sales Engineer/Manager joins host Chris Daniel, Sapiens' Director, Solution Consulting and Pre-Sales, to break down what's behind core modernization in today's P&C market in our latest podcast.
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As if natural disasters weren't devastating enough, catastrophic events like floods and fires create perfect opportunities for fraudsters to exploit insurers scrambling to process claims quickly. Their deceptive practices not only damage insurers' financial stability but also erode the trust between insurers and policyholders -- the very cornerstone of the insurance industry. In this week's podcast, special guest Christian van Leeuwen, FRISS Chief Strategy Officer and Co-Founder joins host Dean Richardson, Sapiens Sales Director, to discuss what today's insurers can do to proactively detect and prevent fraud while maintaining a seamless claims process.
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Sapiens benefits from working with a variety of future-focused companies that complement our offerings, in particular IBM, whose Z next system helps scale AI and our solutions for large organizations. Special guest Rosalind Radcliffe, CTO of IBM's Z and LinuxONE ecosystems, joins Sapiens' Tal Sharon, President, Life & Pension EMEA and IPELS Divisions, to explain the power and innovation behind the Z next system, and how it consistently supports large transaction processing in our latest podcast.
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With the increased cost of living a constant fixture of today's news cycle, concerns abound about a possible looming recession. But a tailored insurance policy to guarantee financial security can provide long-term peace of mind and economic resiliency for consumers of all income levels. Special guest Stuart Hayman, Director, Insurance Practice at Sapiens joins host Laura Murray, Sapiens Marketing Manager in a discussion about weathering today's ongoing cost of living crisis with insurance in our latest podcast.
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It's well known that fraud remains an ongoing issue in insurance. But soft fraud, namely submitting misinformation to obtain a lower premium or larger payout, has become an increasingly costly problem for today's carriers. Special guest Woody Klemmer, Head of Growth at ForMotiv, joins host Jason Kozlowski, Sapiens' Manager of New Business and Product Strategy, to discuss how technology can help detect soft fraud when users engage with digital insurance applications in our latest podcast.
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