Avsnitt
-
In this highlight, Samara and Jen discuss the challenges and emotional aspects of managing client relationships in the beauty industry. They explore the anxiety and disappointment that come when clients leave, often without saying why. They also emphasise the importance of maintaining open communication. Addressing issues directly, and not taking client departures personally.
The conversation touches on the need for self-reflection and growth. While also recognising the importance of being okay with clients seeking services elsewhere. Samara and Jen stress the significance of maintaining professionalism and empathy. Even when faced with challenging situations.
Listen in for their practical advice on handling client relationships with grace and resilience. Ensuring a welcoming environment for both current and potential returning clients.
Listen to the full episode here:
Apple: https://podcasts.apple.com/au/podcast/when-clients-leave-and-dealing-with-bad-reviews/id1675792257?i=1000614793154
Spotify: https://open.spotify.com/episode/0AUB9YAGNrG9WJ6ewacGlc?si=hia7VDFMQ1ytWjB8HPQ3BA
YouTube: https://youtu.be/Vk0K1Aqtgg0?feature=shared
To find out more about Salon Rising:
https://www.salonrising.com/
https://www.instagram.com/salonrising_/ -
In this episode of Salon Rising, Samara and Jen welcome special guests Amy and Emilee Hembrow. The sister duo are co-founders of sskin luxury skin clinics on the Gold Coast, and they're savvy! Amy and Emilee share their captivating journey into the beauty industry. From identifying a gap in the market to creating a unique luxury beauty experience. Using their strong business knowledge to balance the fact that they were new to the industry. They advocate finding mentors and not being afraid to ask questions. The sisters discuss the importance of company culture, effective teamwork, and meticulous hiring.
The conversation looks at juggling business and personal life demands. As well as the strategies they use to find balance. A key highlight is the mutual respect and support Amy and Emilee share. Both as sisters and business partners. Showcasing how their complementary skills contribute to their success. From perseverance, innovation, and the significance of providing a memorable client experience. Amy and Emilee Hembrow's story is captivating and inspiring.
00:00 Welcome and Introductions
01:28 The Journey to Starting Skin
02:00 Creating a Unique Customer Experience
04:26 Building the Business and Team
11:00 Balancing Work and Family Life
17:46 Navigating Challenges and Growth
24:21 The Vulnerability of Personal Care
25:14 Hiring the Right Practitioners
26:40 Consistency in Client Experience
28:32 Handling Feedback and Growth
30:00 Challenges and Resilience in Business
34:49 Creating a Luxurious Client Experience
38:15 Team Building and Future Plans
41:38 Balancing Business and Personal Life
43:48 Sisterly Support and Business Dynamics
49:20 Conclusion and Final Thoughts
https://www.salonrising.com/
Find out more and watch out for updates on socials @ -
https://www.instagram.com/salonrising_/
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
Saknas det avsnitt?
-
In this special interview in the inner sanctum, join Samara and Jen as they delve deep into the life and career of industry legend, Kevin Murphy. The mastermind behind the iconic haircare brand.
The trio discuss Kevin's remarkable journey from an apprentice in Brisbane and Melbourne in the late 1970s to the industry icon of today.
Kevin shares personal anecdotes from his early career. The challenges he faced in crafting a unique product lines and transformative moments that defined his success. Kevin highlights how authenticity, dedication, and innovation built the Kevin Murphy brand. Emphasising environmental sustainability and personalised care.
Beyond his professional life, Kevin reflects on his daily routine, thoughts on retirement, and personal life in Byron Bay. Including his love for his two French bulldogs.
The episode has a blend of industry insights, heartfelt anecdotes, and a glimpse of an exciting upcoming venture. It's a must-listen for anyone interested in the passion and perseverance behind one of haircare’s most respected names.
00.00 Welcome and Intro
02:18 Meet Kevin Murphy: The Man Behind the Brand04:01 Kevin Murphy's Early Career in Hairdressing
09:32 Challenges and Innovations in the Haircare Industry
15.16 Kevin's First Big Customer
15.42 Breaking into the American Market
18.26 Different Products for Different Hair
20:40 The Evolution of Kevin Murphy's Product Line
21.41 Kevin's First Product
23.43 How the Brand Name Began
26.48 Learning to Develop Product
35:43 Industry Shifts and Community Building
36:22 Kevin Murphy's Career Journey
37.48 Creating the Iconic Beach Hair
42:37 The Shift to Color Me by Kevin Murphy
51:36 Guidance from Kylie Minogue
55:49 Daily Life and Future Plans
01:03:58 Reflecting on 20 years of Kevin Murphy
https://www.salonrising.com/
Find out more and watch out for updates on socials @ -
https://www.instagram.com/salonrising_/
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
In this highlight, Samara, Jen, and Sharelle get raw and real about business struggles.
They start by discussing the immense pressure and battling internal chaos. Feeling like you're drowning all while trying to maintain a successful business facade. "I remember just thinking, just put on a brave face. You look like you've got this big business, but really, I was fucking drowning," shares one of them. It highlights the common but often hidden reality of many entrepreneurs.
They emphasise the importance of having open conversations about struggles. The trio also highlights the crucial role of support systems and accountability partners. And explain how having someone to cheer for you and keep you motivated can make a big difference.
Join us to hear Sharelle's heartfelt story, and practical advice on turning the tides on taxes. Transform your business into a thriving space where you can flourish and grow.
Listen to the full episode here:
Spotify: https://open.spotify.com/episode/0b9HJtMtYbpKdQ4LsgoSF3?si=ioL6UOcPT_qvGLIOlGDjvA
Apple: https://podcasts.apple.com/au/podcast/the-transformative-benefits-of-working-with/id1675792257?i=1000609224631
YouTube: https://youtu.be/lDYUiehM3Mo?feature=shared
To find out more about Salon Rising:
https://www.salonrising.com/
https://www.instagram.com/salonrising_/ -
Back in the inner sanctum, we dive into vulnerability and imposter syndrome. We all know that little devil that sits on your shoulder. And how much it can affect our personal and professional lives. Let's look at the impact your internal dialogue is having on you.
We also talk on the importance of understanding your 'why'. Because without it, how are you even getting out of bed in the morning!! Knowing your Why gives you a driving force for your life. It's ever changing, so it's super important to check in on it regularly.
00:00 Welcome to the Inner Sanctum: Embracing Vulnerability
02:27 Real-Life Challenges: Navigating Family Illness and Moving House
02:56 The Surrender Experiment: Choosing Gratitude in Tough Times
03:44 A Hilarious Tale of Unexpected Exposure
07:22 Imposter Syndrome: Navigating Self-Doubt in Personal and Professional Life
14:10 The Power of Purpose and Why: Reflecting on Personal Growth and Social Media Detox
27:50 Exploring Personal Growth and Self-Discovery
28:03 The Impact of Social Media on Perception
28:43 Launching into the Podcasting World
30:05 The Pursuit of a Simple, Fulfilling Life
31:19 Navigating Financial Freedom and Personal Values
33:34 Embracing Self-Priority in Relationships and Life
39:18 The Power of Words and Internal Reflection
49:53 Understanding Your 'Why' and Living Intentionally
53:12 Wrapping Up: The Importance of Knowing Your 'Why'
https://www.salonrising.com/
Find out more and watch out for updates on socials @ -
https://www.instagram.com/samaraandco_/
https://www.instagram.com/jen_salonrising/
salonrising_
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
In this highlight, Samara, Jen, and Erin discuss the journey from having a toxic salon to a space full of love and positivity.
They start by sharing how they realised they were stuck in a negative mindset and how relieved they felt when they got out of it. They also share how they turned a stressful back room into a place filled with laughter and love. Showing how important it is to have a supportive and happy work environment.
The trio also discusses the need for brave conversations when a team member starts to lose interest. And then, when team members leave, how it can bring new energy and ideas. They share their experiences of becoming leaders. Changing team dynamics and creating a positive culture.
Listen in for their honest insights and useful tips. About turning your salon into a beautiful and supportive place where everyone can thrive.
Listen to the full episode here:
Apple - https://podcasts.apple.com/au/podcast/ep-06-staff-friendships-and-staying-friends-with-your-exes/id1675792257?i=1000612993135
Spotify - https://open.spotify.com/episode/2FlaiMPqcAsz2kFR0LkASe?si=BOdWIJwSS96PE0ib3ELuqw
YouTube - https://youtu.be/sY5iA8-7Do4?feature=shared
To find out more about Salon Rising:
https://www.salonrising.com/
https://www.instagram.com/salonrising_/ -
Our guest in the inner sanctum this week is someone we have referenced often. The wonderful and brilliant, Tanya Love - Business Development Consultant extraordinaire from Ozdare.
We believe that Tan is the benchmark for Sales Reps in our industry. Do you know the difference a supportive rep can make for you and your business? Your Rep should feel like they're part of your team, if not, why not.OR is becoming a Sales Rep a direction you would like to take your career?? Then listen to this lady because she knows how to build relationships and that's what it's really about!
Topics covered
Meet Tanya and hear some of her storyHere the impact that Tanya has had on Samara's businessWhat it means to be a RepAligning with the company you're representingJust all round how awesome Tanya is
https://www.salonrising.com/
Find out more and watch out for updates on socials @ -
https://www.instagram.com/samaraandco_/
https://www.instagram.com/jen_salonrising/
salonrising_
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
Introducing Salon Rising: The Podcast - your personal business BFF in the world of hair and beauty! Hosted by the incredible duo, Samara Scott-Hunter and Jen Veivers. This podcast brings real-talk and heart-to-heart conversations. It's your go-to space for navigating the wild journey of being a woman, a mother, and a business owner. And how to blend those all together.
Join Samara and Jen as they spill the tea on their own business escapades. Share the highs, lows, and everything between. It's like catching up with your besties, swapping stories, and debriefing about the rollercoaster of business life. It's where authenticity meets entrepreneurship. Offering a raw and honest peek into the challenges and triumphs of badass women in the industry.
Salon Rising is the safe, supportive space you've been craving. Whether you're a seasoned pro or starting your business adventure. Tune in for a dose of realness, laughter, and the camaraderie of women who've been there and get it. 💪💖 #SalonRisingPodcast #WomenInBusiness #RealTalk
-
On this episode of the inner sanctum we talked about Culture. Kind of!! Look it started with Culture and it finished with Culture but it certainly took a journey in the middle. We really dive into honing in on what Success means to YOU. We even have a guest appearance from a little sweet boy who woke up and heard his mum's voice. It was a raw honest chat with a hint of Culture and a lot of growth.
Defining CultureDefining SuccessNot taking things personallyDoing your best and knowing that your best is different each day.
Topics Coveredhttps://www.salonrising.com/
Find out more and watch out for updates on socials @ -
samarapalazziandco
https://www.instagram.com/jen_salonrising/
salonrising_
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
It was a long distance inner sanctum this episode lovers. We were joined by the beautiful Justine from Hair and Harlow Fairy Meadow, for a deep dive into her journey in business and in the industry. We spoke into Justines journey in business, and education. Navigating a business partnership separation with grace. And how she has tackled changes to her business and her life since becoming a mother. We are so grateful to Justine for her open honest take on all these topics and more. She is such an inspiration and we know you will love hearing her story.
Topics covered
Justines journey into businessTravelling with educationChanges to social mediaSeparating a business partnershipAnd so much morehttps://www.salonrising.com/
Find out more and watch out for updates on socials @ -
samarapalazziandco
https://www.instagram.com/jen_salonrising/
salonrising_
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
Trigger Warning – In this episode we discuss trauma around natural disasters and pregnancy loss. As well as panic attacks and anxiety. These topics may be sensitive or triggering for some individuals.
This episode in the inner sanctum we were joined by the incredible Ange from Mind Your Grit. Ange's journey is truly inspiring. Leaving behind the trauma and pressures from her corporate career. To thriving in her business and helping others to find the balance and prevent the burnout. We have all worked with Ange in different ways and we know the impact her incredible knowledge has had on our lives. We know you will love hearing about her journey and there is also an amazing give away so make sure you listen to the end!
Topics Covered
Meet Ange and hear her storyPregnancy loss and women not allowing themselves to grieveTrying to do business during a natural disasterThe journey back to Purpose and finding Balancehttps://www.mindyourgrit.com/
https://www.salonrising.com/
Find out more and watch out for updates on socials @ -
samarapalazziandco
salonrising_
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
The inner sanctum was all about love languages this episode lovers. We talk into the importance of understanding the people in your world, and know how they like to give and receive love and appreciation. It's such a valuable tool for making sure your team feel seen, and to prevent feelings of resentment. But it's also valuable for any relationship in life.
What are Love LanguagesBreaking down the different types of love languagesHow you can use this with your teamHow you can use this with your clients
Topics covered
https://www.salonrising.com/
Find out more and watch out for updates on socials @ -
samarapalazziandco
salonrising_
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
In this episode we were joined in the inner sanctum by the incredible Nadine Muller, the multifaceted power house, who has been helping us on our inner journey. This pod was filmed straight off the back of Samara and Jen doing to full day workshop with Nadine and her Husband Dane from @heartledwarriors. We hope you enjoy listening to us unpacking the raw feelings we were still processing! Working with these guys was such a privilege.
Topics Covered:
Energetic JourneyCollapsing timeTrusting the process Healing the hidden Mastery of selfhttps://www.instagram.com/nadinemuller/
https://www.instagram.com/heartled_warriors/
https://www.salonrising.com/
Find out more and watch out for updates on socials @ -
samarapalazziandco
salonrising_
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
This episode comes with a trigger warning lovers.
During our deep dive with the beautiful Abbe from Koko Cosmetica we do talk about Pre and Post Partum Depression, as well as other mental health conditions. We understand that these can be sensitive subjects and should you need to reach out for support, you will find the details of Beyond Blue and Life Line below.
Join us as we hear how Abbe went from a small town girl with basic brow game, to a Coastal Queen with her own studio, a beautiful team, a growing family and new business baby.
Not to mention her brow skills are now AMAZING. We know you are going to love this chic as much as we do. Thanks for being so raw and open beautiful Abbe.Topics covered
Abbe and her journey into business.Finding your way when staff are familyFinding the right people for your team.Business and Post Partum Depression.Open dialogue about our journey's with mental health.https://www.beyondblue.org.au/
https://www.lifeline.org.au/
https://www.salonrising.com/
Find out more and watch out for updates on socials @ -
samarapalazziandco
salonrising_
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
Hey lovers. This episode in the inner sanctum we delve into friendship. Not just for the enrichment of your life, but also the value of having friends in business. It comes back to the whole idea of community over competition. Having a crew of likeminded friends to debrief and support you is invaluable.
Topics covered
Rich and long lasting friendshipsNew and inspiring friendshipsFriendships with other business ownersFriendships within your business - staffSafety in friendshipsLetting friendships go with grace.https://www.salonrising.com/
Find out more and watch out for updates on socials @ -
samarapalazziandco
salonrising_
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
Welcome back to the inner sanctum lovers. This was our first official recording for 2024. It was wild how much had changed for us in the 6 weeks between recording the last episode. We talked about our plans for the year ahead and also addressed a question that has been coming through a lot. It was a raw and open episode and we hope you enjoy it.
Topics
We discuss THAT topicPlans for 2024Who is inspiring usGentle words to our younger selves
https://www.salonrising.com/
Find out more and watch out for updates on socials @ -
samarapalazziandco
salonrising_
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
Hey lovers, this is a reflective week in the inner sanctum. Our latest episode is one we recorded as we were approaching the end of 2023. A cheeky check in of sorts. It starts with a bit of strategy and reflection. Before we managed to take the conversation on a journey that ended up at playdough penis's. Sooo, your welcome.
Topics covered
Things we were leaving behind from 2023
Lessons we were taking with us into the new year
Some business strategy
And why you should never leave teenage boys alone with playdough.
https://www.salonrising.com/
Find out more and watch out for updates on socials @ -
samarapalazziandco
salonrising_
We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrising
And a huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
Welcome back to the inner sanctum lovers! On this episode we are joined by Carlo, CEO of our incredible podcast partners, Ozdare Australia. It was so great to hear about Carlo’s journey into the industry and the Ozdare family. We know you will love hearing Carlos' story.
The birth of Kevin Murphy and OzdareCarlo's journey into the company and the industryWorking with Rep's in the industryHow you can partner with Kevin Murphy and Ozdare
Topics covered:We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.
https://ozdare.com/salonrisingIf you'd like to get in touch with the awesome Ozdare team directly, you can send an email to Mark or Tanya. They'd love to hear from you :)
Mark Ipaviz - [email protected]
Tanya Love - [email protected]
https://www.salonrising.com/
Find out more and watch out for updates on socials @ -
https://www.instagram.com/samarapalazziandco/
https://www.instagram.com/salonrising_/
Huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
Hey lovers, this is a reintroduction of sorts. On the inner sanctum this week we have..... US! All the 3 of the Salon Rising Team as we break down who we are, what we do and force Rich to step out of the shadows and into the limelight!
We hope you enjoy getting to know the three of us better and hearing about the journey we have all taken into the Salon Rising World.
Topics Covered
Who are we? The birth of Salon RisingWhat we all doAnd how we forced Rich to come on the Podhttps://www.salonrising.com/
Find out more and watch out for updates on socials @ -
https://www.instagram.com/samarapalazziandco/
https://www.instagram.com/salonrising_/
Huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ -
It was a long distance inner sanctum this week lovers. We were joined from afar by the beautiful Ashleigh Bailey from @socialcoachash for her expert insight into the world of socials. We always learn so much from our catch ups with Ash. This was more than social strategy. In this episode we really went into social media in our lives, not just our jobs, and how to manage that. We know you guys will love this episode. If you want to hear more of Ash's insights for business socials check out the Social Rising Masterclass on our website.
Topics covered -
Who is Ash and what does she do.Strategies to make it easy.The magic in the mess.Not getting overwhelmed by social media.How can you work with Ash.ConnectionWe even touch on A.Ihttps://www.salonrising.com/
Find out more and watch out for updates on socials @ -
https://www.instagram.com/samarapalazziandco/
https://www.instagram.com/salonrising_/
Huge thank you to our podcast sponsors:
https://ozdare.com/
https://kevinmurphy.com.au/au/en/km/ - Visa fler
