Avsnitt
-
When does Smartsheet renew? Are we getting a fair price for Zoom? Do we really need 100 enterprise licenses? Each SaaS renewal requires time to prepare so you can answer these questions – and more. In this episode, Ben Pippenger explains SaaS renewal management and the ideal process you should follow to confidently tackle software renewals at scale.
Have a question you’d like answered on SaaSMe Anything? Submit yours here.
Key Takeaways:
[00:09 - 00:46] Helping with renewals[00:46 - 01:36] What is SaaS renewal management?[01:36 - 02:34] What is the ideal renewal process?[02:34 - 03:11] 120 days applies to most applications but there are exceptions[03:11 - 03:48] Determining quantity of licenses[03:48 - 04:27] Benchmark comparisons[04:27 - 04:59] Adding the agreement to your system of record[05:00 - 05:34] RecapSaaSMe Anything is the bi-weekly podcast that brings clarity to the chaos of SaaS, hosted by your resident SaaS expert and Zylo co-founder Ben Pippenger. Connect with Ben on LinkedIn here.
-
License waste runs unchecked in most organizations today. In fact, Zylo’s SaaS Management Index shows that on average 49% of licenses are unused each month, adding up to $18M in wasted spend each year. Sure, money speaks. But this risk goes beyond your bottom line, impacting security, operational efficiency, and value across the business. In this episode, Ben Pippenger explains the importance of SaaS license management and outlines what an effective strategy looks like and the steps for execution.
Have a question you’d like answered on SaaSMe Anything? Submit yours here.
Key Takeaways
[00:08 - 00:48] Organizations on average waste $18 million in SaaS licenses[00:48 - 02:26] What is SaaS license management[02:26 - 03:20] Decisions you need to make after obtaining usage data[03:20 - 04:34] How to reclaim SaaS licenses[04:34 - 05:05] RecapSaaSMe Anything is the bi-weekly podcast that brings clarity to the chaos of SaaS, hosted by your resident SaaS expert and Zylo co-founder Ben Pippenger. Connect with Ben on LinkedIn here.
-
Saknas det avsnitt?
-
How many applications do we really have? What apps are being expensed by employees? Are there potential security risks we don’t know about? You’ll get answers to these questions and more by practicing SaaS inventory management. In this episode, Ben Pippenger will explain the ins and outs of what it is, why it matters, and best practices you should follow.
Have a question you’d like answered on SaaSMe Anything? Submit yours here.
Key Takeaways
[00:00 - 00:51] Companies spend three times more on SaaS than they think they do[00:48 - 02:03] What is SaaS inventory management?[00:48 - 02:24] Unlocking the Secrets of SaaS Inventory Management[02:04 - 04:08] AI-powered discovery and strategic portfolio management, three tiers of apps to work through[04:08 - 05:36] Onboarding applications and managing inventory[05:37 - 06:17] Quick winsSaaSMe Anything is the bi-weekly podcast that brings clarity to the chaos of SaaS, hosted by your resident SaaS expert and Zylo co-founder Ben Pippenger. Connect with Ben on LinkedIn here.
-
SaaS has shaken up the world of software and the lives of software asset management professionals everywhere. While it is daunting to wrap your arms around, SaaS is a gift in disguise – presenting SAM pros the opportunity to uplevel their careers. In fact, Joe Ryder, Senior Manager, Software Asset Management at McKesson, believes SAM has evolved to be a critical and strategic function in the enterprise. In this episode, Ryder reveals how software asset management pros can adapt their strategy to the cloud model, what they need to do differently when it comes to SaaS, and his prediction for what SAM looks like in five years.
Key Takeaways
[01:36 - 03:23] How SAM is ushering in a new era of accountability[04:13 - 06:22] Self-imposed and artificial barriers to adoption of SaaS management[09:48 - 10:58] AI and consumption level tracking[12:49 - 14:32] The growing iceberg of risk associated with individually expensed software and Shadow IT[21:42 - 24:36] The impact of attaching FinOps and SaaS to your infrastructure, and the impact on SAM practitioners[26:07 - 28:30] The next five years of SAM—More collaboration with architecture and security, new risks as technology evolvesAbout Joe Ryder
Joe Ryder is the Sr. Manager of Software Asset Management at McKesson. He has more than 10 years of software asset management experience and was previously a member of the world-class SAM team at Salesforce. If you’re a SAM leader or practitioner, you may have come across him on LinkedIn, sharing his thoughts and tips on maturing a SAM practice and upleveling your career in SAM. Connect with Joe on LinkedIn.
Want more great SaaS Management stories and content? Subscribe to our newsletter: https://zylo.com/newsletter-sign-up/
-
Lloyd and Harry. Buzz and Woody. Romy and Michele. We all love a great dynamic duo. But, what about IT and Procurement? According to Steve McKenzie, the IT Supplier Management Lead at Zoetis, IT and Procurement are the dream team of SaaS Management. In this episode, learn why this partnership is so critical to the enterprise, how to overcome common obstacles to collaboration, and the pivotal role data plays in fostering strategic alliances.
Key Takeaways
[01:20 - 02:34] Speaking the same language between Procurement and IT[02:35 - 05:45] How aligning the procurement and IT relationship has benefitted Steve and his team at Zoetis[10:18 - 12:40] Partner reactions and surprise when seeing renewal data from Zylo[13:50 - 17:59] Managing AI internally at Zoetis, taking AI by the horns[18:01 - 19:49] Two types of tools, AI and current gen, making an investment in the future[19:50 - 24:04] Doing things better with SaaS management at Zoetis, doing your job well and showing value, addressing pain points[24:07 - 26:12] Steve's favorite appsAbout Steve McKenzie
Steve McKenzie is the IT Supplier Management Lead at Zoetis, the largest global animal health company. He has over 10 years of procurement and sourcing experience, with notable stops at KPMG and JP Morgan. Connect with Steve on LinkedIn.
Want more great SaaS Management stories and content? Subscribe to our newsletter: https://zylo.com/newsletter-sign-up/
-
AI has incredible potential to drive value for your business, but it can be easy to get lost in the hype. With so many SaaS vendors now offering AI-powered features and products, how do you break through the noise? In this episode, Ben Pippenger shares the five essential questions you need to ask your current and prospective SaaS vendors about AI so you get the right tools that drive the right outcomes for your organization.
Have a question you’d like answered on SaaSMe Anything? Submit yours here.
Key Takeaways
[00:07 - 00:54] Asking the right questions about AI[00:54 - 01:13] Five table-stake questions to ask SaaS vendors about their AI-powered solutions[03:57 - 04:20] Thinking through questions about AI adoptionSaaSMe Anything is the bi-weekly podcast that brings clarity to the chaos of SaaS, hosted by your resident SaaS expert and Zylo co-founder Ben Pippenger. Connect with Ben on LinkedIn here.
-
Securing buy-in from your executive team is the most important ingredient for a successful SaaS Management program. No one knows this better than Siroui Mushegian, CIO at Barracuda Networks. In this episode, discover Mushegian's approach to securing executive buy-in for SaaS Management, and how it's helping drive application rationalization, security, and innovation in the enterprise.
Key Takeaways
[01:31-6:05] Making SaaS Management a strategic priority[8:03-10:42] Siroui’s simple 9-box strategy [10:46-16:24] The “what’s in it for me” story and stakeholder interviews for application rationalization[20:57-21:38] Barracuda’s security playbook in partnership with CISO Riaz Lakhani[25:53-27:59] Funding new programs with tight budgetsAbout Siroui Mushegian
Siroui Mushegian is the CIO at Barracuda Networks, the worldwide leader in Email Protection, Application Protection, Network Security, and Data Protection Solutions. She has nearly 30 years of IT leadership experience, previously at notable enterprises like the NBA, Ralph Lauren, and Time Warner. To-date, Mushegian has helped build and implement two SaaS Management programs. Connect with Siroui on LinkedIn.
Want more great SaaS Management stories and content? Subscribe to our newsletter: https://zylo.com/newsletter-sign-up/
-
When you don't know everything about a software application – or that it exists in the first place – it’s impossible to effectively manage renewals, optimize licenses, and implement governance. Today, leading organizations are flipping the script, using a SaaS Management platform (SMP) as their system of record to gain centralized visibility into every application. In this episode, Ben Pippenger explains how you can prioritize and onboard apps into an SMP – and how to keep it up-to-date for the long-haul.
Have a question you’d like answered on SaaSMe Anything? Submit yours here.
Key Takeaways
[00:07 - 01:12] Setting up a SaaS system of record in three steps[01:10 - 02:03] The discovery process — the average organization has 269 applications, and using financial data to find app costs[02:03 - 02:35] On to onboarding[02:33 - 03:23] Prioritizing apps that are onboarded[03:23 - 04:26] A checklist to follow, alignment with owners[04:26 - 06:06] Gathering data and connecting partner sites to gather dataSaaSMe Anything is the bi-weekly podcast that brings clarity to the chaos of SaaS, hosted by your resident SaaS expert and Zylo co-founder Ben Pippenger. Connect with Ben on LinkedIn here.
-
With hundreds of SaaS renewals a year, each with their own complexities, Procurement has its work cut out for them. But that didn't stop Brittney Linville, a tenacious and growth-minded U.S. Army veteran and procurement leader. In fact, she has not only built three procurement organizations from the ground up, but she created the gold standard for how to do it. From ditching spreadsheets and building strategic partnerships to streamlining procurement processes, Brittney dishes on how she executed at high velocity.
Key Takeaways
Building Strategic Partnerships: Brittney Linville emphasizes the importance of building relationships with key stakeholders, such as CIOs and CTOs, to understand their needs and align procurement strategies with organizational goals.Elevating Procurement: Linville discusses how she elevated the role of procurement to become a strategic partner by focusing on understanding the technology landscape, including SaaS, and aligning procurement processes with business objectives.High-Velocity Procurement: Despite being a team of one, Linville successfully managed hundreds of renewals by building a collaborative approach, leveraging technology integrations, and streamlining processes to increase efficiency.Tech Stack Optimization: Linville's tech stack included tools like Coupa for guided buying flows, Ironclad for contract lifecycle management, and Zylo for SaaS management. She emphasizes the importance of selecting tools that streamline processes and enhance user experience.Making Procurement Easier: Linville's approach focused on simplifying procurement processes to make them more user-friendly and efficient, reducing friction and encouraging compliance while minimizing the risk of shadow IT.Personal and Business Favorites: Linville's favorite personal SaaS application is Canva for its user-friendly design capabilities, while her preferred business app is Ironclad for its innovation in contract lifecycle management. -
A majority of IT leaders have prioritized security in 2024, yet the number of SaaS apps behind single sign-on is abysmal. As an IT or security leader, this is your sign to secure more of your applications with SSO. In this episode, Ben Pippenger explains why single sign-on is critical to reducing risk and shares practical insights to create and implement your organization's SSO roadmap.
Have a question you’d like answered on SaaSMe Anything? Submit yours here.
Key Takeaways:
[00:07 - 00:45] Reducing security risks is a top concern in 2024[00:45 - 01:15] The definition of SSO (single sign on)[01:15 - 01:53] Minimizing phishing and security threats, an IBM data breach example[01:53 - 02:31] Visibility into your entire SaaS inventory[02:57 - 04:04] Technically and financially possible to enable SSOSaaSMe Anything is the bi-weekly podcast that brings clarity to the chaos of SaaS, hosted by your resident SaaS expert and Zylo co-founder Ben Pippenger. Connect with Ben on LinkedIn here.
-
Double your insights and control with a combined SaaS Management Platform and Software Asset Management strategy. SAM tools excel at on-premises management, but SMPs uncover the invisible: longtail SaaS apps, shadow IT, and hidden risks. In this episode, Jason Owens, Sr. Director, Global ITAM at Salesforce, reveals the magic of using both an SMP and SAM tool – unparalleled visibility, cost optimization, and streamlined management you get using them together.
Key Takeaways
[03:05 - 05:41] Redefining roles of software asset managers in digital transformation[06:04 - 08:15] The evolution and impact of software asset management[08:16 - 10:21] Two different personas in SaaS today, thoughts on audits, renewals, license positions and more[10:26 - 13:28] The value challenge in software licenses[14:08 - 15:47] Navigating the value of SaaS management in enterprise-level software[15:50 - 17:33] Having both a traditional SAM solution and SaaS management solution[18:33 - 21:09] The strategic shift to proactive SaaS management at Salesforce[21:10 - 23:59] Measuring utilization and sprawl at Salesforce[24:03 - 26:46] Managing SaaS strategy for onboarding companies year over year[26:51 - 30:37] Harnessing AI for transformational asset management -
SaaS Management has become a fundamental business practice within the enterprise. Yet, many IT, software asset management, and procurement leaders are still wrapping their brains around what it is and how to do it successfully. In this episode, Ben Pippenger breaks down what SaaS Management is, its importance, and why now is the time to get started.
Have a question you’d like answered on SaaSMe Anything? Submit yours here.
Key Takeaways
[00:08 - 00:36] SaaS is fundamental, so how do we make SaaS management successful?[00:37 - 01:15] SaaS management is a holistic business practice, requires cross-functional collaboration[01:15 - 02:14] The problems SaaS management solves — visibility into tech stack, reductions in software spend, and governing shadow IT security risks[02:14 - 03:14] Wasting money and overspending on unused SaaS licenses[03:14 - 05:31] What does a SaaS management practice look like? Inventory management, license management, and renewal management[05:31 - 05:55] SaaS management is a holistic business practice that won't yield effective results when done piecemealSaaSMe Anything is the bi-weekly podcast that brings clarity to the chaos of SaaS, hosted by your resident SaaS expert and Zylo co-founder Ben Pippenger. Connect with Ben on LinkedIn here.
-
To achieve operational excellence, save money, and drive innovation, IT leaders must have effective processes in place. But, what’s the best approach? Look no further than Trenton Cycholl. As VP of Digital Business at ModMed, Trenton has a software management process on lock to not only reduce administrative burden for IT, but to also drive usage and adoption. In this episode, get an inside look at this process and how to crawl-walk-run your way to a successful SaaS Management program.
Key Takeaways
[06:26 - 07:42] Strategically aligned partnership with IT for go-to-market goals and customer experience goals[07:43 - 08:46] The innovation budget, what it looks like. A flywheel effect for supporting innovative culture and tools.[10:47 - 12:05] Legacy software practices and keeping up with the agile world of SaaS, a wakeup call to managing application inventory[16:40 - 17:18] Insights into the discovery exercise, emotions around specific applications[17:18 - 18:38] Balancing individual preference of needed tools, while reducing sprawl and inefficiency. Sometimes it isn't a balance.[20:16 - 21:44] Operationalized usage and adoption of tools, using Zylo to glean insights compared to what used to be cumbersome spreadsheets[23:39 - 25:08] The walk phase, what prevents successful license management, difficulty establishing inventory management[26:32 - 27:35] Finding out thousands of licenses are unused, a security and financial concern -
SaaS is often your biggest blindspot but also your greatest opportunity for optimization. As you embark on your SaaS Management journey, getting visibility is half the battle. Once you have it, what happens next? In this episode, Ben Pippenger breaks down five actions you can take to start making progress toward your strategic business goals.
Have a question you’d like answered on SaaSMe Anything? Submit yours here.
Key Takeaways
[00:07 - 00:35] "With great power comes great responsibility"[00:35 - 01:09] Five topics to unlock visibility into your SaaS stack[01:07 - 01:41] Inventory Management[01:39 - 02:18] Shadow IT[02:18 - 02:50] Application Rationalization[02:50 - 03:14] License Optimization[03:14 - 04:08] Operationalizing your renewal processSaaSMe Anything is the bi-weekly podcast that brings clarity to the chaos of SaaS, hosted by your resident SaaS expert and Zylo co-founder Ben Pippenger. Connect with Ben on LinkedIn here.
-
How many applications, redundancies, and duplicative tools are in your stack? The sprawl and inefficiency is real, and the opportunity to optimize is massive. In this episode, learn how IT procurement and software asset management expert Daniel Garcia uses SaaS app rationalization as a key lever in Coinbase's cost reduction strategies. Discover how to align your sourcing approach with organizational outcomes and leverage data-driven decisions to optimize your software stack.
Key Takeaways
[00:00 - 02:39] Introduction to Daniel Garcia, and background at Coinbase leading IT procurement and SAM[02:39 - 04:17] Aligning SAM strategy to overall company outcomes in the cryptocurrency industry[04:18 - 06:02] Cost optimization and innovation, rationalization with software solutions[06:01 - 08:26] Examining app redundancy, data-driven decisions driven by Zylo that enable better governance[08:27 - 10:16] A clearer picture of SaaS use and data, thinking about the lifecycle of software[10:20 - 13:12] Infrastructure and on-prem, a convergence of cloud similar to legacy SAM and SaaS coming together[13:13 - 14:38] Processes and utilization data, fueling better negotiations in renewals[16:17 - 18:19] The sacred cow of the product, avoiding deprecation as a necessary software[18:18 - 20:57] What businesses miss out on by not taking care of low-hanging fruit software expenses, monumental savings in cost[20:59 - 23:35] Managing different department software beyond IT, a robust process and building self-serve options[23:35 - 26:11] The most surprising app or piece of technology Daniel has seen expensed -
It’s easy for cost to be top of mind when it comes to SaaS. After all, the average organization spends $45M a year. But there’s something else lurking in the shadows that is arguably costlier: security risks. In this episode, Ben Pippenger breaks down the security risks lurking in your stack and key steps to address them and strengthen your security posture.
Have a question you’d like answered on SaaSMe Anything? Submit yours here.
Key Takeaways
[00:07 - 00:50] Introduction – 2024 SaaS Management Index found 65% of employee expenses have poor security scores[00:50 - 01:17] Losing visibility into apps and how organizations conduct business[01:18 - 01:38] Most unknown security risks lie with employee expenses and Shadow IT[01:38 - 02:22] Cost is being managed, but security risks linger[02:22 - 03:05] Cost, data breaches, and legal impact[03:05 - 03:28] Loss of trust with customers[03:26 - 03:56] Decentralization of SaaS buying, making a business secure[03:55 - 04:35] Focused on visibility and riskSaaSMe Anything is the bi-weekly podcast that brings clarity to the chaos of SaaS, hosted by your resident SaaS expert and Zylo co-founder Ben Pippenger. Connect with Ben on LinkedIn here.
-
In 2023, organizations spent an average of $45M on SaaS. Yet, $18M of that is wasted. This isn’t chump change – it’s your second largest operating expense. That’s why we’re calling 2024 the year of opportunity for software management.
Between rampant license waste, heightened security risks, and surplus of renewals, it’s hard not to feel like you’re treading water. Add in rising vendor costs and tight budgets, and you’re soon gasping for breath.
In this episode, Zylo co-founder Ben Pippenger and Cloud Ratings founder Matt Harney examine trends from the 2024 SaaS Management Index and how IT, Software Asset Management, and Procurement leaders overcome these headwinds and come out on top.
Key Takeaways
[00:00 - 01:12] Episode overview, introducing guest Matt Harney from software research analyst firm Cloud Ratings on the state of SaaS stacks[01:11 - 03:50] What to focus on in 2024, rallying behind SaaS management, and more on Matt's background[03:51 - 04:36] Covering trends in the SaaS Management Index Report[04:36 - 06:05] Employee purchases and "Shadow IT"[06:05 - 07:04] Risk and spend are huge for SaaS, from cost and data perspectives[07:02 - 07:49] Stacks are shrinking, prioritizing SaaS as a strategy[07:49 - 08:58] Stats on SaaS rationalization[08:58 - 10:47] Three key opportunities to calm SaaS chaos[10:47 - 13:36] Matt talks about cloud cost optimization maturity throughout the years, trends he sees[13:37 - 15:26] Different pricing models for software, and the rise of fin-ops[15:28 - 16:34] What inning is SaaS management in?[16:33 - 19:06] Cost per employee in SaaS and NRR[19:08 - 20:05] NRR and pandemic bloat, a sign of digital transformation?[21:04 - 22:42] Improving SaaS governance[22:42 - 25:13] How Netflix is tackling SaaS governance[25:13 - 26:09] Decentralization in SaaS, talking about Lindsay Stokes from Netflix and last season's episode[26:09 - 27:05] Adopting AI[27:05 - 29:05] The AI Interest Index[29:06 - 30:25] Enabling employees to be responsible with SaaS purchasing -
Shadow IT makes up more than one-third of your software stack. While it is a source of overspending, inefficiency, and security risks, the biggest problem is that you don’t even know what apps you’re dealing with. In this episode, Ben Pippenger explains how enterprises can get a handle on shadow IT and keep it from creeping back into their software environment.
Have a question you’d like answered on SaaSMe Anything? Submit yours here.
Key Takeaways
[00:07 - 00:28] We're all spending too much on software, Gartner predicts 25% overspend throughout next few years[00:26 - 00:44] Three areas of focus for rationalization, today's focus is Shadow IT[00:42 - 01:03] What is Shadow IT?[01:21 - 01:47] SaaS notoriously hides expense reports under ambiguous line items that are miscatergorized[01:45 - 02:21] Uncover the spend source for each application[02:19 - 02:47] After buy-in, put governance in place[02:46 - 03:08] Adobe and a dollar threshold filter[03:07 - 03:17] Standardize software catalog[03:18 - 03:37] Take action to eliminate Shadow IT applications[03:36 - 03:55] What to do without enterprise agreements[03:55 - 04:18] Don't let Shadow IT creep back in[04:18 - 04:52] Reducing Shadow IT reduces overall SaaS costSaaSMe Anything is the bi-weekly podcast that brings clarity to the chaos of SaaS, hosted by your resident SaaS expert and Zylo co-founder Ben Pippenger. Connect with Ben on LinkedIn here.
-
With SaaS adoption skyrocketing in recent years, Software Asset Management leaders are juggling both on-premises and SaaS tools. But what worked for on-premises software simply won't work for SaaS. Managing both types of software demands distinctly different tools and strategies. In this episode, Ben Pippenger breaks down the key differences and shares the winning formula for holistic SaaS management.
Have a question you’d like answered on SaaSMe Anything? Submit yours here.
Key Takeaways
[00:08 - 02:01] The software lifecycle from IT to individual Shadow IT, and where software spend is headed[02:01 - 03:04] Managing SaaS, audits don't really exists with SaaS and the cloud shift[03:28 - 03:42] SaaS management in three acts: license management, inventory, and renewal management[03:40 - 04:25] Inventory management[04:25 - 04:59] Multiple discovery methods and Zylo's method[04:59 - 05:30] License management[05:30 - 05:57] Renewal management[05:55 - 06:20] A broader approach to tracking SaaSSaaSMe Anything is the bi-weekly podcast that brings clarity to the chaos of SaaS, hosted by your resident SaaS expert and Zylo co-founder Ben Pippenger. Connect with Ben on LinkedIn here.
- Visa fler
