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In this episode, we chat with Anahi Perez, clubhouse manager at North Shore Country Club, about her incredible journey from beverage cart attendant to powerhouse club leader. Anahi’s all about big ideas and making magic happen—like turning the basement into a haunted house and finally getting real reindeer for Christmas! She shares her passion for creating unforgettable member experiences and building a culture that feels like family. Anahi also opens up about how strategic marketing (MarCom) can transform a club, why a happy, balanced team makes all the difference, and why she’s a big believer in taking risks and getting creative. Tune in for a fun, inspiring conversation packed with tips and stories to elevate any club experience!
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Welcome to the 400th episode of Private Club Radio! We’re celebrating this incredible milestone by taking you back through some of the most insightful and memorable moments in the show’s history. In this special “Best Of” episode, host Denny Corby revisits highlights from our most popular guests as they share hard-earned lessons on culture, leadership, mentorship, and the keys to success in the private club industry.
This episode is packed with essential takeaways on everything from building strong team cultures to mastering email marketing and mentoring the next generation of leaders.
Here’s who you’ll hear from:•Casey Smith (Ep. 389) on why culture drives success, even more than strategy
•Alfredo Hildebrandt (Ep. 364) on choosing the right leader over the right title
•Passion Graham (Ep. 325) on diversity as a powerful driver of innovation
•Max Orland (Ep. 307) on the value of inclusive education for a richer club environment
•Paul Dank from Kennis Member Vetting (Ep. 356) on the surprising risks of “ghost accounts”
•Joe Smith (Ep. 372) on how employee experience shapes member satisfaction
•Jay Schwedelson (Ep. 342) on email marketing strategies for boosting engagement
•Billy Panagiotopoulos (Ep. 340) on the importance of creating spaces that value staff
•LuAnn Giovannelli (Ep. 385) on how work-life balance and flexibility are changing club management
•Kevin Daniel Lalumiere (Ep. 391) on mentorship and developing future leaders
•Tom Wallace (Ep. 366) on building a standout personal brand
•Audra Lucas (Ep. 380) on her “coach” style of leadership and inspiring team performance
Thank you to all our guests, listeners, and partners who have made these 400 episodes possible. Here’s to 400 more! 🎙️
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Join us as Mark Rickell, VP of Sales at Club Car, shares how Club Car is pushing boundaries in golf cart innovation. Get an inside look at the Urban EV and other next-gen vehicles set to transform club transportation. Mark dives into new tech for fleet management, providing clubs with smarter control and efficiency, and gives a preview of Club Car’s presence at the PGA Show. Hear about Club Car’s sponsorship of the Solheim Cup and their commitment to fair competition, including efforts with the International Trade Commission to combat price dumping. This episode offers a behind-the-scenes look at the changing world of golf carts and what Club Car is doing to lead the charge.
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In this episode, we sit down with Chelsie Foltz, who went from working in food & beverage to leading membership and communications at Vasari Country Club. She’s all about balancing a busy family life with an equally dynamic role in the club world. Chelsie shares how she made the jump, why she’s passionate about creating great member experiences, and how she’s built a supportive culture with her team and board.
If you’re curious about navigating career shifts, advocating for yourself, or just looking for fresh ideas on member engagement, Chelsie’s story has plenty of inspiration (and real talk) to offer. Don’t miss it!
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We sit down with our good friend Paul Bovenzi, GM at Berkshire Country Club, for a deep dive into creative club management. From adapting to COVID-19 with inventive community services to rolling out monthly menus that keep members excited, Paul shares his innovative approach to making a club feel like home.
Tune in to hear about Berkshire’s latest projects, Paul's take on mentorship, and how he’s tackling industry challenges with fresh ideas and a commitment to the community.Follow us on the socials
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What does it take to excel in the challenging world of private club management while balancing the roles of a dedicated mother and high-achieving athlete? Meridith Picarelli-Khattar, CCM, CCE Assistant General Manager at Chevy Chase Club, opens up about her journey, revealing the art of juggling these demanding roles with grace and insight. Listen as Meredith uncovers her personal strategies for effective time management and the importance of flexibility in the hospitality industry, sharing how coaching has been a transformative force in her leadership path. Whether you're navigating the unpredictable world of club management or seeking inspiration to maintain an active lifestyle amidst life’s chaos, Meredith’s approach offers a fresh perspective.
In an industry notorious for long hours, achieving work-life balance becomes a critical skill rather than a lofty ideal. We explore this crucial topic, discussing how leaders can foster healthier expectations within their teams and the diverse career paths available in private clubs beyond the traditional food and beverage roles. Drawing from her experiences teaching at universities and engaging in professional coaching, this episode highlights the avenues for personal and professional growth, particularly for women in hospitality. Prepare to explore the intersection of leadership, lifestyle, and professional development with insights that could redefine your career trajectory in the private club sector.Follow us on the socials
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We sit down with Dana Cancellaro, the dynamic Chief Operating Officer and General Manager of Crestmont Country Club. Dana shares her incredible journey, from working in sales and hospitality to becoming a trailblazer in the private club industry. We dive into her personal and professional experiences as an openly gay club manager, discussing the challenges and triumphs of fostering inclusivity and equity in a traditionally exclusive space.
Dana also reveals the pivotal moments in her career, including how embracing her authentic self led to major breakthroughs in her leadership style. She offers valuable insights on handling difficult members, the importance of mentorship, and the power of small changes that can make a big impact. Whether you're a club management veteran or just starting out, Dana’s story is full of inspiration, humor, and practical advice for navigating the evolving world of private clubs.
Tune in for an engaging conversation filled with leadership lessons, real-world advice, and a lots of laughs along the way!Follow us on the socials
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We’re joined by Paul Landon, founder of Magnolia League, a men’s skincare brand designed specifically for active men, like golfers and outdoor enthusiasts. Paul shares his journey from dealing with bad skin to creating a clean, premium skincare line that’s perfect for private clubs.
We discuss how clubs can elevate their wellness offerings by incorporating high-quality skincare products into locker rooms and pro shops, and why clean skincare is essential for protecting skin from the sun and other elements.
Paul explains the harmful chemicals in typical skincare products and how Magnolia League provides a better alternative for men’s skin health.Want to try Magnolia League? Click 👉 here 👈 for 10% off your first order!
If your club is interested in offering Magnolia League and wants free samples, email us at [email protected].Follow us on the socials
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In this episode, Colin Burns shares his behind-the-scenes journey of organizing the U.S. Open and what it takes to lead through high-pressure situations. He dives into the power of club retreats for building stronger teams, creating collaboration, and solving big challenges. Colin also highlights the incredible work of the Metropolitan Club Foundation, raising millions to support education and club employees in need. Plus, you’ll hear about his passion for the Gladney Cup, a charity event supporting adoption, and the life-changing stories behind it. Packed with leadership insights and inspiring moments, this episode is a must-listen for anyone in the private club world!
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Learn how Kevin Daniel Lelumiere, the GM and COO of the Country Club of New Canaan masterfully balances talent acquisition and mentorship to build resilient, high-performing teams.
Discover the profound impact of understanding employees' personal lives and engaging with their families to create a supportive and cohesive work environment. Kevin sheds light on the critical aspects of hiring and letting go of staff, emphasizing the "hire slow, fire fast" mentality to maintain a healthy team culture.
Kevin also shares his personal journey with mentorship, revealing how the balance of listening and speaking can make or break a mentoring relationship. Gain insights into the informal yet impactful mentorship program at the Country Club, which meets every two weeks to groom future leaders. Learn the essential qualities of a good mentor, such as self-deprecation, consistency, and tenacity, and explore strategies for building resilient teams through personal connections and consistent check-ins. This episode promises valuable takeaways for anyone looking to enhance their leadership skills and foster a strong, supportive team environment.Follow us on the socials
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Ever wondered how to create captivating content that keeps your private golf and country club members engaged? Join us as we speak with Shanna Bright from Private Clubs Online, who unveils her secrets on developing dynamic content pillars. Shanna shares her wealth of experience in crafting a balanced mix of educational, entertaining, and storytelling content that genuinely resonates with both current and prospective members. Discover how capturing magical moments, celebrating unique holidays, and leveraging social media can transform your club's communication strategy.
Shanna and I discuss the intricacies of community engagement and strategic communication essential for successful event planning. From obtaining permits and coordinating with local authorities to fostering strong neighborly relations through inclusive events, this episode dives deep into the nuts and bolts of effective event management. We also touch upon the importance of varied content, offering stellar examples like event promotion, member stories, and renovation updates to keep your club's social media lively and engaging.
In an era where personalized communication is king, we explore strategies for a significant membership push—aiming to boost membership at the City Club by 300 in a year! Shanna emphasizes the importance of tailored communication efforts, such as personalized phone calls and emails, to keep members active and invested. Get ready to hear amazing personal anecdotes that highlight the evolution of member relations and the cultural context of engaging with your community. Plus, we offer practical tips for planning your club’s communication for the next year, including a strategic content package complete with holidays and hashtag events like "International Talk Like a Pirate Day." This episode is packed with actionable insights to elevate your club’s member interactions and overall experience.Follow us on the socials
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How does a strong organizational culture shape the success of a private club?
Join us as we uncover the secrets of thriving club management with Casey Smith, General Manager and PGA Professional of the Year at Chenal Country Club.
Casey takes us through his journey to receiving this prestigious award and shares invaluable insights from the Golf Professional of the Year conference at Bandon Dunes. We explore the critical aspects of adaptability, leadership trust, and the creation of a cohesive team culture, comparing the dynamics of privately owned versus member-owned clubs. Casey’s experiences and wisdom highlight the importance of continuous learning and relationship-building for sustained success.
Discover the transformative power of selfless leadership and the role of culture in driving long-term excellence. We reflect on the journey at Chenal and the importance of team involvement and overcoming staff resistance. Drawing inspiration from John Gordon’s "You Win in the Locker Room First," we emphasize that what is celebrated and tolerated defines an organization’s culture. Personal stories, including an inspiring encounter with Coach Bowden at Florida State, illustrate the profound impact of leaders who prioritize their people. This episode promises a treasure trove of lessons for anyone committed to fostering a culture of excellence in any organization.Follow us on the socials
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Wondering how a passion for pastry and a chance encounter can lead to a thriving career in the private club industry? Join us as we sit down with Anna Robleski, the assistant manager at Round Hill Club in Connecticut, whose journey is nothing short of inspiring. From her transformative experience at the Augusta National Masters Tournament to her creative endeavors with Chobani Yogurt, Anna unveils the many layers of her professional path. She shares how a pivotal connection at Johnson & Wales University steered her toward Ballantyne Country Club, where she refined her event management skills. Listen as she draws fascinating parallels between scuba diving and club management, and underscores the value of scholarships for young professionals breaking into the industry.
As private clubs evolve to cater to entire families rather than just individual members, modernizing member vetting processes becomes crucial. We explore this dynamic with Kennis, who emphasizes the importance of comprehensive information gathering to make well-informed decisions. Learn about the innovative efforts in places like Greenwich, Connecticut, where creative summits and scholarship opportunities are paving the way for a more inclusive and engaging club experience. We also discuss the challenges and triumphs of convincing club boards to embrace progressive initiatives and the role of family-friendly activities in attracting and retaining members. Don't miss our heartfelt thank you message and a gentle nudge to like, share, and subscribe to stay connected with our podcast!Follow us on the socials
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Our conversation with Matt Campagne, Director of Food and Beverage at Tchefuncta Country Club in Louisiana. Matt's journey starting as a busboy and climbing the ranks to become a key figure in the club industry.
You'll learn how Matt expertly balances member preferences with club needs, and why adaptability and solid communication are critical in hospitality.
In this episode, we dive into the complexities of transitioning through various management roles, distinguishing between titles like food and beverage manager and director. Matt recounts his rewarding experience of turning around member satisfaction at Tchefuncta Country Club and underscores the importance of building a cohesive team, including hiring an executive chef.
As we talk about elevating food quality and managing events, Matt offers practical tips on sourcing high-quality ingredients and the joy of organizing memorable private events. This episode is a treasure trove of knowledge for anyone keen on enhancing member experiences and making a mark in club management.Follow us on the socials
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Imagine turning a whimsical idea from a casual lunch meeting into a record-breaking, impactful community project. Join us as we chat with Bill Horton, the mastermind behind the world's largest gingerbread house, who shares his incredible journey from conception to completion.
You'll hear firsthand how Bill and his team at Traditions Country Club back in 2013 in Bryan Texas, overcame logistical challenges and rallied an entire community to build a massive gingerbread house that not only broke records but also raised over $200,000 for a local trauma center back in 2013.
Discover the fascinating media frenzy that captured the world's attention with coverage from major outlets like CNN and Fox News, and learn about the ingenious solutions and partnerships that made this dream a reality. From repurposing materials with Habitat for Humanity to navigating unexpected challenges like a bee invasion, Bill's story is a testament to creativity, determination, and the remarkable power of community collaboration. This episode celebrates the joy and recognition received by everyone involved, including the special Guinness World Records certificates.Follow us on the socials
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In this episode, we sit down with LuAnn Giovannelli CCM CAM, CMAA Fellow & GM/COO Bay Colony Community Association. a trailblazer in the private club industry and one of the first female General Managers in the country.
With over 30 years of experience, LuAnn reflects on her rise in a male-dominated field, sharing how she broke barriers while staying true to herself. Her guiding principle? “There’s no right way to do the wrong thing.” This mantra has not only shaped her leadership style but has also helped her mentor young professionals in the club industry.You will learn about the evolution of club management from the 1980s to today, including how work-life balance expectations have changed for younger generations. LuAnn also opens up about her passion for drag racing, drawing parallels between racing and making fast, confident decisions in leadership. Whether you’re a seasoned club professional or new to the field, LuAnn’s insights on authenticity, mentorship, and handling boardroom dynamics are invaluable.
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Ready to elevate your club’s next tennis retreat to the next level? Expert Scott Colebourne from Tennis Resorts Online joins us to share his wealth of knowledge on crafting the ultimate tennis getaway for your members. With over 25,000 user reviews backing his expertise, Scott provides practical, actionable advice on selecting top-rated tennis resorts and tailoring experiences to fit the unique needs of your club. Discover his four essential tips that can help you curate an unforgettable tennis vacation that will leave your members raving.
We’re diving deep into the essentials of customizing on-court experiences, from coordinating with resort staff to ensuring your group's skill levels are matched perfectly. Learn the secrets to effective planning and communication that can transform a good trip into a phenomenal one. Plus, Scott highlights the perks of direct resort communication for better rates and personalized arrangements, alongside the option of private home stays to enhance your club's getaway experience.
This episode is filled with expert insight to ensure your next tennis retreat is nothing short of spectacular for your members!Follow us on the socials
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How important is club culture and social interaction to private club members today? Join us on the Private Club Radio Show as we sit down with Eric Bray from GGA Partners to uncover the findings of an extensive study on member perspectives and preferences. We reveal how younger members' emotional bond with their clubs often outweighs considerations of cost, and why amenities and top-notch service levels are more critical than ever. Discover how the integration of technology is helping clubs strike the perfect balance between high-touch personal interactions and high-tech convenience.
In a shift towards the future, explore how club amenities are evolving to cater to modern member expectations while preserving the social fabric that unites generations. We discuss the transition from fine dining to more casual, memorable dining experiences and the importance of accessibility to amenities. By leveraging commonalities among members and gathering consistent feedback through surveys, clubs can stay ahead of the curve. Lastly, celebrate a significant 14% increase in member loyalty and learn why obtaining feedback from former members is pivotal. For those hungry for more, don’t forget to access the detailed member perspectives report at ggapartners.com. Tune in for a wealth of strategies designed to elevate your club experience!
For more detailed insights, don't forget to check out the "Club Members Perspective" report at ggapartners.com.Follow us on the socials
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What can the Country Club of Detroit's historical journey teach us about blending tradition with modernity? Join us as we sit down with Craig Cutler, the club's General Manager, to uncover the club's fascinating transformation from its 1897 inception to its recent renovations. Craig offers a captivating look at how the club has managed to preserve its rich heritage while integrating contemporary amenities, ensuring a balanced experience for both long-time members and newcomers. His insights into fostering strong relationships within the club make this episode a must-listen for anyone interested in the hospitality industry.
Travel with us from the glitzy world of Los Angeles post-production to the storied clubs of Michigan, as I share my career journey that spans iconic venues like the Formosa Cafe and the Greek Theatre. Moving to Michigan brought new opportunities at prestigious spots like the Detroit Athletic Club and the Country Club of Detroit. The episode delves into the invaluable lessons learned from these experiences, emphasizing the importance of building strong relationships with regulars, reinvesting in the club experience, and maintaining a stellar reputation—an ethos I attribute to my mother's influential guidance.
Finally, we explore the impressive renovation projects initiated at the Country Club of Detroit in 2013, from converting an outdated snack bar into a standalone restaurant to the ambitious task of relocating a six-lane bowling alley below grade. Learn how these innovative changes have driven increased revenue and membership without sacrificing user experience. Craig's thoughtful approach to managing growth, member engagement, and staff development, coupled with personal stories and insights on career resilience, rounds out this enlightening discussion. Don't miss out on Craig's wisdom and practical tips for navigating the ever-evolving landscape of the hospitality industry.Follow us on the socials
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