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We welcome back one of our favorite people Paul Dank of Kennis, where he addresses common misconceptions about the simplicity of background checks and delves into the actual difficulties of conducting these investigations in areas with overlapping jurisdictions. This episode covers the financial and legal considerations essential for club managers to know. Listeners will gain practical advice on handling these challenges effectively.
To explore these issues further and receive expert advice, we encourage you to set up a consultation with Paul at Membervetting.com.Follow us on the socials
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Check out this episode of Board Chats here on Private Club Radio, brought to you by our friends Concert Golf Partners, where Chris Laver shares how his team engaged with Concert Golf to rejuvenate The Club at Pasadera.
Learn about the trust placed in Concert Golf Partners to enhance the club's facilities and services without losing its cherished traditions and personality.
This episode is a deep dive into the balance of innovation and tradition in club management
Click here to learn more about how Concert Golf can help your club or
to set up a confidential call with Peter Nanula!Follow us on the socials
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Saknas det avsnitt?
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On this episode we celebrate the 10 year mile stone of the CMAA Communications Summit.
We chat with Jackie Singleton Director of Member & Community Engagement from TCC
(The Country Club of Brookline) as well Victoria Burns and Sean Bleyl from MembersFirst.
What started as a modest meet up with 15 clubs, it’s transformed into a dynamic 95 club collaboration.
Learn how club communications have evolved from basic admin tasks to the heart of member engagement. We’ll share insights on leveraging data-driven strategies and private social platforms to enhance your club’s connectivity.
Want to implement proven marketing and communications strategies that drive results and enhance member engagement?
➡️Download Your Club MarComm Organizer & Project PlannerFollow us on the socials
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Join us for a fun and enlightening chat with Jay Schwendelson, an email marketing guru and private club aficionado. In today’s episode, we dive deep into the art of crafting catchy email subject lines and the game-changing effects of personalizing your messages. With Jay’s unique insights as both a marketing expert and a club member, he offers valuable tips that will help private clubs not just reach their members, but truly connect with them.
Get ready to laugh and learn as we explore the often-overlooked world of email pre-headers and how a little creativity can drastically improve your open rates. Plus, I’ll share a charming story about my experience with Bombas socks, highlighting how exceptional customer service can inspire loyalty—a lesson all private clubs can benefit from. And with the upcoming virtual email marketing conference in view, this episode is packed with actionable advice and hearty chuckles for anyone looking to enhance their email strategy.
Jay's Conferences - Both Free!
Delivered Conference - THE WORLD'S LARGEST VIRTUAL DIRECT MAIL CONFERENCEGuru Conference - The GURU Conference is designed to share the very latest digital trends, email best practices and emerging tools you’ll need to step up your email marketing performance TODAY
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In this podcast episode, we dive into Ed Gaskell's remarkable journey of career transformation following Hurricane Katrina. As the General Manager of the Southern Yacht Club, Ed shares his transition from owning a tennis club to leading a historic yacht club under a board of directors. He discusses how the hurricane reshaped his career, pushing him into roles demanding greater collaboration and shared leadership.
Join us to learn how Ed navigated from managing a small tennis facility to overseeing large-scale operations at prestigious clubs, including Bocage and the Southern Yacht Club. He reveals key strategies in staff management, scaling operations, and enhancing club services, particularly in food and beverage, and the adoption of new communication technologies. Through Ed's experiences, listeners will gain insights into the complexities of managing major events and the evolution of club management in a post-disaster context, offering a behind-the-scenes look at leading one of the most renowned yacht clubs on the Gulf Coast.
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Denny Corby chats with Billy Panagiotopoulos, General Manager of the Country Club of Darien, about transforming their employee lounge into a space that creates a community where every staff member feels valued.
They discuss the lounge’s role in boosting team morale and member experiences through music, branding, and healthy eating options. The episode shares insights on enhancing workplace culture, balancing professional dedication with family life, and integrating club values into daily operations. It also highlights the strategic HR investments and empathetic understanding that have fueled a cultural renaissance within the club, alongside a personal story that redefines family and professional recognition.Follow us on the socials
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On the latest episode of Private Club Radio, Denny Corby and David Kent of Crown Colony swing into the $12 million transformation of their 25-year-old golf course. We're dissecting the overhaul process, from the greens to the clubhouse, and sharing how they sold this hefty investment to the members. It's not all about turf talk; we also dish on boosting the member experience with swanky new dining and chill-out zones.
Hear firsthand how the club is balancing its golf roots with fresh social enhancements. We're debating the fine art of satisfying traditionalists while introducing hip hangouts, and revealing how smart staff training can keep the club vibe welcoming. This episode isn't just about keeping scores low; it's about elevating member spirits and fostering a community where everyone's a winner.
Join us for a journey through strategic changes, guided by influential management insights, and see how they're teeing up a new era for private golf clubs. It's a session packed with clubhouse culture and fairway finesse, right here on Private Club Radio.
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Ever wondered how club managers navigate the choppy waters of significant renovations while keeping their cool? That's exactly what we uncover with Josh Paris, whose recent triumph in a club overhaul is nothing short of a masterclass in leadership. I may have lost to Josh in our poker game at the CMA conference, but I won valuable insights into the complex art of club renovations, learning how to juggle historical preservation with modern enhancements. From addressing supply chain headaches to expanding historical structures, we discuss the secrets to managing member expectations and keeping the club's heart beating during construction.
Sure, we all know communication is key, but how do you craft messages that hit the right note when bulldozers are your backdrop? Josh walks us through the tactics that kept his members engaged and informed, all while the club's facelift was in full swing. We chat about the "escalating staircase of confrontation" and how to step up your game when faced with the inevitable challenges of project management. Wrapping things up, I extend a heartfelt thanks to Josh for the wisdom shared and remind our listeners to keep those likes and shares coming—your support is the foundation of our community, just as solid planning and communication are the pillars of successful club renovations.Follow us on the socials
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Embark on a culinary journey with us as we sit down with Diana DeLucia, the gastronomic innovator behind Golf Kitchen, and unravel the tapestry of gourmet dining within the world of golf clubs. We're not just talking about your average clubhouse fare; this is about the transformation of the golf course gastronomy scene, where kitchens become as prestigious as the greens they overlook. Witness the story of Golf Kitchen's inception, from Diana's shift away from the hustle of New York's food scene to her focus on the unsung heroes behind golf club menus. With a nod to her impressive book series and a peek into the international stage program aimed at chef exchanges, we uncover the quest for culinary excellence that's reshaping the industry.
As we traverse the hallowed kitchens of clubs like Aspatuck Valley, a realization dawns: the kitchen's brand can be as influential as that of the club itself. Discover the innovative strides clubs are making to elevate their culinary reputation, from bespoke kitchen logos to attracting world-class chefs, setting an example that resonates across the industry. Behind the scenes, we share the delicate dance of keeping our magazine's content vibrant, the anticipation of Golf Kitchen events in exotic destinations, and the thrill of considering international editions that could take us from Jakarta's virtual golf concepts to the serene landscapes of Indonesia.
The episode culminates with a forward-looking discussion on the future of culinary talent in the golf industry, tackling the daunting chef shortage expected by 2025 and the strategies clubs are employing to draw in the next wave of kitchen maestros. We address the adaptability of farms and clubs in the face of recent global challenges, while also emphasizing the importance of events like the CMAA conference in driving industry momentum. This conversation is not just about the plates served at the 19th hole; it's an inspiring and insightful look into how Golf Kitchen and the international stage program could very well be the key to sustaining a vibrant and talented community of chefs in the private club industry.Follow us on the socials
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When Kathy first stepped into the bustling lobby of her New York internship, she couldn't have known it would be the launchpad for her illustrious career in club management. Now, with years of experience under her belt, she joins us to share her extraordinary journey—it's a tale rich with the wisdom of mentorship, the juggling act of work-life balance, and the strategic finesse required to lead not just one, but two vibrant club chapters. Kathy's candid narrative offers a roadmap for navigating the complexities of a profession that intertwines service, leadership, and community.
Kathy gives us the inside scoop on the highly anticipated Midwest Regional Education Forum slated for 2025. With a legacy of connecting industry professionals since 2008, this event shines as a beacon for general managers and mid-managers, especially for those who may miss out on larger conferences.
Whether it's through enthralling success stories or practical advice on embracing innovation, this episode is an essential listen for anyone invested in the future of club management.Follow us on the socials
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Join us as Nardimar Koch, GM of Glen Oak Country Club, shares her inspiring journey from the Puerto Rican mountains to the heights of finance and club management in Northeastern Pennsylvania.
From Glenmaura, Ohoopee Match Club, to now Glen Oak Country Club.
Discover how mentorship, resilience, and embracing her cultural identity played pivotal roles in her ascent. Get an insider's look into the exclusive world of private clubs and the challenges of leading with integrity and innovation in a traditionally male-dominated field.Follow us on the socials
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Join me for a personal recap of the CMAA World Conference in Vegas! T
hrough my eyes, explore the essential takeaways on hospitality, leadership, and the latest industry trends. I found this event to be a treasure trove of learning and networking opportunities. It's not just about the sessions; it's about the personal connections and insights that can shape our careers. Let me guide you through my experiences, highlighting the moments and knowledge that stood out.Follow us on the socials
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This epiosde Ed Shanaphy from Beyond the Baselines Consulting and Management Group, dives into the tennis club outsourcing world. We're going to talk about how hiring experts can make clubs run better and give members a great time. Ed, who has worked in New York and Europe, will share his thoughts on managing clubs differently in these places.
In this episode, we explore how private clubs in the US and UK balance old traditions and new ideas. We'll discuss how American clubs are doing great by focusing on family services, and Ed will share stories about the classy yet welcoming British club scene. We'll also talk about how clubs can grow their membership by being smart in how they communicate and present themselves.
We'll look at how the hospitality world is changing after COVID, especially in hiring and creating new activities. We'll talk about the benefits of mixing experienced staff with new, energetic people, forming a mentorship that leads to top-notch service. To wrap up, we'll brainstorm some exciting activity ideas to keep club members interested and active. This episode is perfect for club managers, tennis enthusiasts, or anyone who likes talking about smart strategies.
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From strumming the sax to steering a country club, my guest Ira Berkowitz plays the melody of an unconventional career shift that'll tune your interest to the harmonies of club management. Together, we chat through the corridors of Springford Country Club, bouncing from laughter to lessons learned, revealing an industry that harmonizes tradition with innovation.
Our conversation waltzes through the evolving fairways of golf club culture, where the character of clubs like Meadowlands and Springford emerges from the unique blend of location, leadership, and a century's worth of stories. We'll explore how the pandemic played a disruptive riff, yet led to inventive refrains in operations and member engagement. Discover how a club's spirit endures, even when the tempo of tradition meets the upbeat demands of modernization.
And as the final note of our symphony, we muse on the pivots and pirouettes that have shaped private club operations in the wake of COVID-19. From adapting event spaces to the symphonic shift in member preferences, these tales from the clubhouse resonate with the creative cadence of industry pros. So, tune in and let the concerto of club insights and personal anecdotes enrich your understanding of the private club world.Follow us on the socials
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Unlock the secrets behind the private club industry's immense contribution to economic vitality as I, Denny Corby, host an intriguing session with Joe Trauger, the mastermind at the helm of the NCA. Together, we'll venture through the findings of a pivotal economic impact study that casts a spotlight on how golf, city, yacht, athletic, and military clubs are not merely leisure spots but significant players in bolstering local economies. Expect to gain unique insights from industry heavyweights like Jim Butler at the National Club Conference, and understand the intricacies of local property taxes, job creation, and the ways these prestigious establishments are enhancing real estate values.
Our dialogue also navigates the less-traveled roads of current legislative landscapes, revealing how the twists and turns of government policy are shaping the future of private clubs. Personal tales from my recent jaunts to illustrious club events, including the forward-thinking Middle B Innovation Kitchen, set the stage for an exploration of political pressures and regulatory challenges. Get ready to discover how topics such as the independent contractor rule and the overtime debate could influence the private club sector and what this means for you, whether you're an industry professional or an enthusiast of the exclusive club scene.Follow us on the socials
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Ever had the pleasure of attending an event that felt like it was curated just for you? Join us as we sit down with John C. Good, the brain behind the National Club Association's (NCA) bespoke events and member engagement. John opens up about the upcoming NCA conference, which is set to redefine networking for private club leaders through intimate, meaningful interactions. The discussion traverses his intriguing history in music management and how those rhythms play into crafting community-focused events that hit all the right notes for professionals at every level.
From the hallowed halls of the Washington Performing Arts Society to the soulful nights at Blue's Alley, our guest shares his symphony of experiences in the arts and entertainment sector. We trace John's musical journey, touching on the balance between commercial success and artistic integrity.
We take a behind-the-scenes look at the multifaceted roles of executive leadership within professional organizations, and a sneak peek at what's lined up for the NCA conference. From sessions on innovative kitchen technology to the prestigious Excellence in Club Management Awards, we explore the unique blend of education and celebration set to unfold.Follow us on the socials
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In this episode, of Board Chats, presented by our friends Concert Golf Partners.
We dive into the world of golf management with insights from Chris Cohen, Director of Agronomy at Glen Oaks Country Club.
We explore the staffing challenges unique to the golf industry and share effective strategies for attracting and retaining dedicated employees. Highlighting the positive impact of ownership changes, we discuss how Concert Golf Partners supports career development across its network of clubs. Listen in to learn about the delicate balance of maintaining a club's heritage while guiding it towards a successful future.Chris sheds light on career opportunities in golf agronomy often missed by many, illustrating how Concert Golf Partners respects the individuality of each club while making smart improvements. This episode reveals the vast potential within golf management for both industry veterans and newcomers.
Discover how to enhance a club's financial and operational performance, blending passion for golf with professional growth.
Tune in for a deep dive into the industry's core, where love for the game and career aspirations align.Follow us on the socials
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This episode brings us right into the heart of club life, from an eye-opening encounter with a mafia incident to the magic of transforming club events with humor and illusion. We're joined by industry expert John McCormack, CCM from Club Benchmarking EMEA, who sheds light on how the best clubs innovate while honoring their traditions and fostering a sense of belonging among members.
Dive into stories of serendipity and inspiration, from a life-changing job offer in the Caribbean to the insights gained from reading biographies.
This journey through tales of unexpected friendships and pivotal career moments underscores the value of seizing opportunities and the transformative power of education in club management.Follow us on the socials
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Catch our talk with Randy St John, GM/COO of the Tuxedo Club, as he shares insights from his journey in hospitality, from nearly selling cars to leading one of the top clubs. He highlights the importance of treating staff well and how it boosts member satisfaction. We'll cover:
Tackling the pandemic at the Tuxedo Club, including creative solutions like a youth camp and expanding racquet sports.Balancing the club's history with modern updates, like adding electric car chargers.Leadership strategies, including being transparent in decision-making and managing club and board challenges.Follow us on the socials
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In this episode of Board Chats, brought to us by our friends Concert Golf Partners.
Join us as we talk with Gary Eversole, a pro in club management with 30 years of experience, about making your club the best place for members. Gary shares how important it is to listen to what members say through surveys, especially when clubs are trying to keep up with changes in what people want and need.Learn about the big role member feedback plays in making a club successful. Gary tells us with real stories about how paying attention to members' opinions can open new doors for your club. We also discuss how good and bad experiences affect the club's community and why fixing problems fast matters.
We also dive into how social media is changing the way clubs interact with members, especially the younger crowd who want to see more openness and online activity.
Lastly, we get into the best ways to ask members for their thoughts without taking too much of their time. Gary gives tips on making surveys that are short but still give you the info you need, and how to use technology to understand what members really mean in their feedback.
Tune in to learn how to make your club even better by really listening to your members.
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