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Board transitions can bring about hand wringing or a promise of welcome change, they may feel like a small shift or a seismic one. But at root, there are fundamental lessons to be learned if you, as the executive leader or manager, are going through one for the first time.
On today's show, we welcome Sara Gibson, Borough Manager at Camp Hill Borough, Cumberland County, Pennsylvania, and Scott Hutt, Assistant Manager of Hatfield Township in Montgomery County, Pennsylvania. Though the size and structure of the governments they manage differ, they both bring a wealth of knowledge about the core elements of effective onboarding.
Today we talk about the importance of patience and open communication, a structured onboarding process that also encourages mentorship and an ongoing need to balance change while preserving the core values of local government.
We hope you enjoy!
SHOW NOTESFollow Sara Gibson on LinkedInSara Gibson has served as Manager of Camp Hill Borough for the past three years, driving progress on strategic initiatives like pedestrian connectivity, zoning updates, sewage and stormwater planning, and downtown development. Under her leadership, the Borough adopted a Climate Action Plan in 2023 through the DEP Local Climate Action program. Sara has championed environmental efforts, including the innovative StormFest public outreach event and the establishment of a Sustainability Committee. Camp Hill also participates in Bee City USA, Tree City USA, Bird Town Pennsylvania, and SolSmart programs, with Sara and her team securing grants and technical assistance to bolster these initiatives.
Follow Scott Hutt on LinkedInFollow APMM on LinkedInMORE INFORMATION ABOUT APMMSign up for the PCC Local Time Newsletter to receive updates about the community and this podcast HERE EPISODE HIGHLIGHTS
[00:01:10] Importance of Board Transitions in Shaping Organizational LifeSara reflects on her first experiences with board transitions and the challenges of being a professional manager.
[00:05:07] Onboarding New Board MembersScott shares his first experience with onboarding and the importance of structured, effective processes.
[00:06:21] Structuring the Onboarding ProcessDetailed explanation of onboarding approaches, including educational seminars with consultants and department heads.
[00:07:45] Building Personal Connections with Board MembersSara emphasizes the significance of developing personal connections and understanding board members' backgrounds.
[00:10:44] Quality Interactions Between Board Members and StaffDiscussion on fostering trust and ensuring productive interactions through community events and informal gatherings.
[00:12:45] Setting Boundaries and Roles for Effective GovernanceScott elaborates on defining roles and staying in lanes for efficient operations and collaboration.
[00:17:30] Community Events and Relationship BuildingSara and Scott discuss the role of community events in creating stronger bonds among board members, staff, and the public.
[00:23:00] Navigating Difficult Transitions and ConflictsNancy and Scott explore managing transitions -
How many of us feel overwhelmed by the amount of information coming at us about AI today?
One of my best thought partners on the topic of AI is Joe Mench, Assistant Manager at Muhlenberg Township in Berks County Pennsylvania. He is truly boots on the ground at the local government level and this conversation is a starting point for thinking about AI today in our organizations.
We delve into the practical applications of AI for local governments, discussing both the opportunities and challenges. Joe Mench shares his insights on how AI can enhance municipal operations, from improving customer service to predictive analytics for public safety. The conversation highlights the importance of ethical use, transparency, and developing internal policies to guide AI's responsible implementation. The episode also touches on the future of AI in areas such as public works and organizational learning, stressing the need for clear guidelines and cautious optimism. It’s a must-listen for local government leaders interested in leveraging AI to improve services while being mindful of ethical considerations and community trust.
Sign up for the PCC Local Time Newsletter HERE Connect with Joe Mench on LinkedInMuhlenberg Township, Berks County, Pennsylvania
TIMESTAMPS[00:00:00] Introduction to AI Tools and Optimism
Joe encourages trying out AI tools before forming an opinion. He emphasizes that AI is a powerful tool that’s not as intimidating or omnipotent as some perceive.
[00:09:53] Practical Use Cases of AI in Local Government
Discussion on AI applications such as customer service improvements, predictive analytics for infrastructure, and operational efficiencies (e.g., waste management, public safety).
[00:13:07] AI in Law Enforcement for Body Cam Analysis
The use of AI to review body cam footage for good policing practices, improving morale by highlighting positive behavior, and potentially identifying areas for officer development.
[00:16:21] AI as a Tool for Organizational Learning
AI's potential to build internal knowledge libraries for custom learning and professional development within local governments.
[00:18:38] The Concept of AI as an Executive Assistant
How AI can act like an executive assistant, offering data-driven suggestions to facilitate decision-making, while still requiring human validation for accuracy.
[00:20:07] Building AI Chatbots for Resident Interaction
Development of AI chatbots to provide better and more responsive service to residents, moving beyond keyword recognition to more natural, interactive conversations.
[00:28:38] Vendor Accountability and Policy Development
Key considerations when implementing AI solutions, such as asking vendors critical questions about data security and transparency, as well as forming responsible AI policies.
[00:39:00] Addressing Ethical Considerations and Transparency
Conversations about ethical implications, such as ensuring fairness, addressing the digital divide, and maintaining transparency with citizens on data usage.
[00:46:39] AI’s Role in Public Works and Infrastructure
AI applications in monitoring and planning infrastructure needs (e.g., road maintenance, leaf collection), optimizing operational efficiency in public works.
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Saknas det avsnitt?
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Have you ever thought about capturing your ideas in a book, a TED Talk, or maybe a blog? Perhaps you have a story to tell, expertise to share, or ideas that pile up but never quite come together in a cohesive way. If this sounds like you, stay tuned.
In this episode, Emily Crookston explains why even experienced writers might hire a ghostwriter. She shares how ghostwriting is not just about putting words on paper; it’s about collaboration, shaping ideas, and helping clients clearly communicate their expertise. Whether you’re thinking about writing a book, creating LinkedIn content, or simply sharing your knowledge in any format, this episode will show you how a ghostwriter can bring your ideas to life and make the process less overwhelming.
Sign up for the PCC Local Time Newsletter HERE BIOEmily Crookston is a best-selling business book ghostwriter, author, and developmental editor. She specializes in helping entrepreneurs and consultants build their businesses by writing a book that sells. As the Owner of The Pocket PhD, she and her team create and execute pre-launch strategies for self-published business book authors to align your thought leadership content, increase your sphere of influence, and prime your audience for the book. Her first book, Unwritten: The Thought Leader’s Guide to Not Overthinking Your Business Book, launches on October 1, 2024.
Emily is also a former philosophy professor, speaker, and podcast guest. When she’s not writing intensely, she’s most likely practicing yoga intensely. She lives for desserts topped with *real* whipped cream.
Find Emily on LinkedIN
Check out Emily's book, UNWRITTEN
TIMESTAMPS[00:03:33] Why Hire a Ghostwriter?
[00:04:10] The Role of a Ghostwriter in Shaping Ideas
[00:06:00] Collaborative Writing and Developmental Editing
[00:06:47] The Importance of Audience and Translation of Expertise
[00:07:14] The Process of Ghostwriting
[00:09:21] Publishing Options and Self-Publishing
[00:18:33] The Rising Role of Books in Professional Branding
[00:19:48] Writing for Different Formats
[00:27:42] Why Some People Struggle with Writing
[00:29:19] Final Tips on the Writing Process
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In this episode, we explore the multi-faceted career of Crandall Jones, a seasoned City Manager. His is not a predictable story, but one with many twists and turns. Crandall opens up about the challenges that impacted his big decisions.
Crandall is currently the Chief Administrative Officer at Upper Darby Township in Delaware County Pennsylvania. He previously served as CAO in Norristown, Pennsylvania in Montgomery County. In addition to serving as an adjunct at Villanova University, he serves on the Board of the APPM.
This episode is particularly valuable for those considering a career in city management or a new opportunity in the field of local government.
The APMM series highlights the many layers and aspects of local government work. Be sure to check out the links to APMM and visit us at the upcoming ICMA conference in Pittsburgh!
SHOW NOTESFollow Crandall Jones on LinkedIn
Follow APMM on LinkedInMORE INFORMATION ABOUT APMMSign up for the PCC Local Time Newsletter to receive updates about the community and this podcast HERE TIMESTAMPS[00:00:00] Introduction and Crandall’s Background
Nancy introduces Crandall and the focus of the episode on his career in city management.[00:01:51] The Unique Arc of a City Management Career
Crandall discusses how each city management career is unique and shaped by personal choices and challenges.[00:04:00] Early Inspiration in Political Science
Crandall shares how a high school political science course sparked his interest in local government.[00:07:01] Lessons from Savannah: The Importance of Planning
Crandall reflects on his time in Savannah, where he learned the value of big-picture thinking and community engagement.[00:13:15] Transition to City Management
Crandall talks about his move from economic development to city management and the challenges he faced.[00:19:38] The Role of Mentorship
Crandall emphasizes the importance of mentorship in his career and how it helped shape his path in city management.[00:26:10] Navigating Race-related Issues
Crandall discusses his experiences managing in diverse communities and the challenges of navigating race-related issues.[00:34:09] The Importance of Building Strong Teams
Crandall shares insights on the importance of team building and leadership in local government.[00:43:12] Strategic Planning and Community Health
Discussion on the need for strategic planning in addressing long-term community health and infrastructure issues.[00:52:03] Making Career Transitions
Crandall reflects on his decision to transition to new opportunities and the factors that influence such... -
In this episode of the PCC Local Time Podcast, we explore the evolving landscape of fire services with Rick Kane, the Manager of Manheim Township and a former Fire Chief.
Rick offers unique insights into the critical transition from volunteer to career fire departments, focusing on the importance of strategic planning, leadership, and effective communication.
Many municipal managers will tell you this is one of the greatest challenges facing local government today. Rick gives us an excellent understanding of why that is and how municipalities can respond.
This episode has tons of takeaways for fire service professionals, municipal managers, elected officials, and people like you and me who depend on fire services!
SHOWNOTES:Manheim Township, Lancaster County, PennsylvaniaFollow APMM on LinkedInMORE INFORMATION ABOUT APMMSign up for the PCC Local Time Newsletter HERE TIMESTAMPS:[00:00:00] Introduction and Overview
Introduction to the episode and Rick Kane’s background.[00:01:33] Historical Context of Volunteer Fire Services
Rick discusses the historical context of volunteer fire services and their deep-rooted independence.[00:04:00] Transition from Volunteer to Career Fire Service
Challenges and considerations when transitioning from a volunteer to a career fire service.[00:09:40] Importance of Communication Between Municipal Managers and Fire Chiefs
Rick emphasizes the need for open communication between municipal managers and fire chiefs.[00:15:20] Financial Implications of Fire Service Transitions
Discussion on the financial costs associated with transitioning to a career fire service and maintaining it.[00:21:00] Establishing Benchmarks and Standards
The role of benchmarks and standards in fire services, including NFPA standards and ISO ratings.[00:26:10] The Strategic Planning Process
Rick shares insights on the strategic planning process for merging volunteer departments into a municipal fire service.[00:31:00] The Role of Leadership in Fire Services
How leadership plays a critical role in managing the transition and maintaining service quality.[00:37:10] The Future of Fire Services
Rick discusses the future challenges and opportunities in fire services.[00:46:50] Moving from Fire Chief to Municipal Manager
Rick reflects on his transition from fire chief to municipal manager and the lessons learned.
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In this episode, we delve into the evolving relationship between a Township Manager and a Fire Chief, focusing on transitioning from a volunteer to a career fire service.
This episode is a fascinating inside look at how a rural community that becomes a suburban one transitions from a volunteer to a full-time career fire service that includes volunteer fire.
Robert Pellegrino and Adam Selisker share their journey, highlighting the importance of trust, community engagement, and strategic leadership. From addressing funding challenges to building a resilient fire service, this episode offers valuable insights for municipal leaders and emergency service professionals. Discover how effective collaboration can transform community safety and resilience.
SHOWNOTES:Visit Northampton Township website
Connect with Adam M. Selisker on LinkedIn
Follow APMM on LinkedInMORE INFORMATION ABOUT APMM
Sign up for the PCC Local Time Newsletter HERE
TIMESTAMPS:[00:00:00] Introduction and Background
Nancy introduces the topic and the guests.[00:01:22] Transitioning from Volunteer to Career Fire Service
Robert and Adam discuss the initial challenges and steps in transitioning from a volunteer to a career fire service.[00:04:34] Building a Working Relationship
The importance of building a good working relationship between the Township Manager and the Fire Chief.How Robert and Adam established their working relationship.[00:06:18] Addressing Funding and Manpower Issues
Discussion on the funding challenges and solutions, including the federal SAFER grant.How they addressed the shortage of volunteers.[00:08:06] Community Engagement
Strategies for engaging the community and communicating the need for a paid fire service.Examples of successful community engagement efforts.[00:13:14] Leadership and Trust
The importance of mutual trust and support between the Township Manager and the Fire Chief.Advice for other managers and fire chiefs on building trust.[00:17:55] Challenges and Solutions
Ongoing challenges in maintaining a mix of volunteer and career firefighters.How they adapted and evolved their strategies over time.[00:24:30] Impact on the Community
Positive outcomes of the transition to a career fire service.Personal anecdotes highlighting the impact on community safety and resilience.
ADDITIONAL RESOURCE NOTES:1933 ACT 69 SECOND CLASS TOWNSHIP CODE OF PENNSYLVANIA
SECTION 607. DUTIES OF SUPERVISORS.--THE BOARD OF SUPERVISORS SHALL:
(1) BE CHARGED WITH THE GENERAL GOVERNANCE OF THE TOWNSHIP AND THE EXECUTION OF LEGISLATIVE, EXECUTIVE AND ADMINISTRATIVE POWERS IN ORDER TO ENSURE SOUND FISCAL MANAGEMENT AND TO SECURE THE HEALTH, SAFETY AND WELFARE OF THE CITIZENS OF THE TOWNSHIP.
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Bert Brugghemans joins us from the City of Antwerp, where he serves as the Chief Fire Officer. Today, we'll gain Bert’s perspective on leadership and decision-making when routine operations turn into rapid response situations.
We talk about Bert's research and how he has progressed his thinking from the early days in the fire service and studies in public health to his later career in leadership and studies in public management. In particular, we talk about leadership-team dynamics and what creates the environment in which trust enables teams to make good decisions in a crisis.
If you are interested in topics like this, sign up for our Friday newsletter to find out what we are up to.
SHOWNOTESConnect with Bert Brugghemans on LinkedIN
Research Links:
The process of decision-making in a fast burning crisis situation: a multiple sequence approach of decisiveness
The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster
Young Men and Fire
How does Leadership Manage Network-Level Tensions in a Turbulent Environment? A Case Study on the Antwerp Fire Service Network Leadership during the COVID-19 Pandemic
TIMESTAMPS[00:04:36] Transition from Order to Chaos
[00:08:07] The Unique Role of Fire Services
[00:13:24] Collaborative Leadership
[00:24:31] Decision-Making Research
[00:43:00] Trust and Team Cohesion
[00:45:14] Network Management
[00:49:50] Public Awareness and Investment
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Welcome to another episode in the APMM Series on PCC Local Time. I am your host Nancy Hess
Our guests today offer us a glimpse of how labor relations in your municipality can help or hinder your efforts as a manager, and significantly impact your workplace. What is unique about labor relations is that you can only really come to it through experience. No amount of study or expertise will make you good at it. You must develop a practice and an approach or style that is both authentic and appropriate for your situation.
Stephanie Teoli-Kuhls is the manager of Middletown Township in Bucks County Pennsylvania, and Sandra Zadell is the manager at Upper Gwynedd Township in Montgomery County. Both are seasoned managers and adjuncts at Villa Nova University, and as you will learn, Sandra was mentored by Stephanie. So they have a special connection that brings this episode to life.
This conversation offers a wealth of insights for managers looking to foster a collaborative and productive work environment.
Follow APMM on LinkedInMORE INFORMATION ABOUT APMM
Sign up for the PCC Local Time Newsletter HERE
Connect on LinkedIn:
APMMStephanie Teoli-Kuhls
Sandra Zadell
Nancy Hess
SHOW NOTES:[00:02:17] Signs of a Good Negotiation
A good negotiation leaves both sides feeling neutral, without clear winners or losers.[00:03:31] Components of a Good Relationship
Mutual respect, open communication, engagement, and consistency.Importance of resolving issues proactively before they escalate.[00:08:46] Impact on Workplace and Services
How labor relations affect the delivery of services and workplace morale.The significance of fostering a collaborative culture.[00:13:31] Engaging Unions Outside Negotiations
Building individual relationships with union members and understanding their perspectives.Examples of engaging union leadership in discussions about major changes.[00:22:08] Manager at the Negotiation Table
Pros and cons of having the manager lead negotiations versus bringing in a professional negotiator.Balancing advice from labor attorneys with what is best for the organization.[00:29:46] Top Advice for First-Time Negotiators
Being prepared by understanding the negotiation landscape and anticipating issues.Being patient and trusting the process.Understanding that a good negotiation is one where neither side feels like they won or lost.[00:34:50] Challenges for New Managers
Experiences of gender... -
This episode is part of our APMM series on Community Health. Today we dig deeper into the connection between climate action and community health. Our guest, Peter Buck, co-directs the Local Climate Action Program and is the Associate Director of Climate and Sustainability Education at Penn State Sustainability.
Peter brings a perspective that helps us untangle some of the ideas related to climate action and sustainability, and he shares practical steps and success stories that show how local governments can make a real impact.
Climate change isn't just a global issue; it hits home in our neighborhoods, affecting everything from air quality to stormwater management. But local governments face the challenge of building awareness and converting policy to action.
Peter brings great energy to this conversation as he shares his experience with initiatives that are changing the course of our future.
Follow APMM on LinkedInMORE INFORMATION ABOUT APMM
Sign up for the PCC Local Time Newsletter HERE
GUEST BIO:Dr. Peter Buck is a sustainability and climate change professional, public servant, and educator. He co-directs the Local Climate Action Program and is the Associate Director of Climate and Sustainability Education at Penn State Sustainability. Buck has communicated widely on sustainability, education, leadership, and democracy in The Washington Post, Citizens Democracy Works, on the TEDx stage, and in peer-reviewed journals and books. Buck commits himself to leadership and service, serving as an elected official in municipal and school district government, appointed service for climate planning at the local and state level, and in educational and
Connect with Peter HERE on LinkedIn
SHOW NOTES:
[Scroll down for links to resources mentioned in episode.]
Today we explore the impact of climate change on community health and local government actions.
Timestamps:[00:02:40] Background and Personal Journey
Peter's early interest in the controversy over teaching evolution and its link to climate science.His transition to focusing on climate action due to the real-world impacts on health and safety.[00:08:17] Local Climate Action Program
Overview of the program at Penn State.Partnership with local governments and students to conduct greenhouse gas inventories and develop climate action plans.Examples of different municipalities and their unique challenges and opportunities.[00:14:55] Challenges and Opportunities in Local Government
Variations in municipal capacities and readiness to tackle climate issues.Importance of regional cooperation for effective climate action.Encouraging educational initiatives to promote community engagement and understanding.[00:18:21] Policy and Infrastructure
The role of policy windows in creating opportunities for change.Integrating climate action into comprehensive plans and municipal budgets.Examples of successful initiatives, like the LEED Gold-certified public works facility in Ferguson Township.[00:24:12] Community Engagement
Strategies to engage and educate communities about climate impacts and actions.Importance of transparency and... -
Zoning may be one of the least understood and most under-appreciated aspects of local government. But my guests today see zoning through the lens of community health and want you to come along with them to better understand how zoning and planning impact our lives.
Ben Estell is manager of Dormont Borough outside of Pittsburgh in Allegheny County Pennsylvania and R.J. Susko is Planning and Development Director in the Town of McCandless in Allegheny County.
In this episode, RJ and Ben discuss the crucial role zoning and community planning play in enhancing community health.
RJ and Ben highlight the paths to their current roles and emphasize the human impact of zoning decisions. They explore topics such as transparency, public engagement, and the challenges of implementing zoning changes that balance community needs and environmental considerations. The conversation underscores the importance of proactive planning and the iterative nature of zoning regulations to foster resilient and thriving communities.
If you like your comprehensive planning to be entertaining and even a little sexy, you have come to the right place.
This episode is part of our 2024 APMM series. APMM is dedicated to the promotion of professional and effective local government management in Pennsylvania.
Follow APMM on LinkedInMORE INFORMATION ABOUT APMM
Sign up for the PCC Local Time Newsletter HERE
Guest BiosRJ Susko serves as the Planning and Development Director for the Town of McCandless, Allegheny County, PA. Ms. Susko holds a Master of Public Administration Urban Affairs and Planning concentration, from the University of Pittsburgh Graduate School of Public and International Affairs (GSPIA), and a B.S. in Public Health from the University of Massachusetts Amherst. A lifelong asker of “how does that work?”, Ms. Susko has been active in the municipal management world for several years, focusing on process improvement, change management, and right-sizing regulations to empower communities to reach their full potential.
Most recently in her current role as Planning and Development Director at the Town of McCandless, RJ has overseen the Town’s first wholesale zoning update in the last 50 years, involving a complete re-write and restructuring of the McCandless land use and development codes.
Benjamin Ryan Estell serves as Manager for the Borough of Dormont in Allegheny County, PA. Ben holds a Master of Business Administration (MBA) from the University of North Carolina at Chapel Hill and a B.A. in French language and Culture from The Ohio State University. He received his ICMA certification in 2015.
Has led numerous impactful projects, such as the Potomac Avenue Design and Reconstruction, an award-winning storm water management project, and a 5-Year Strategic Planning Process, which has involved significant public input and research. Most recently led a comprehensive zoning rewrite that brought Form-Based Code and Transit Oriented Development into the Pittsburgh suburbs and created the transformational catalyst for a truly welcoming community.
TIMESTAMPS[00:00 - 05:07]: Introduction and RJ's background in community development.
[05:08 - 10:18]: Ben's childhood experience with a hazardous waste incinerator and its influence on his career.
[10:19 - 15:00]: Discussion on transparency in zoning and...
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In times of crisis, we often see leaders emerge from the frontline. My guest today, Professor Paresh Wankhade has published extensive research on emergency services and offers us examples of how emergent leadership shows up in times of crisis.
In this episode we talk about how the leadership framework is changing within emergency services. Some of the topics we cover include pressure on ambulance crews to meet performance targets, and how this impacts their ability to provide care, cultural challenges inside fire services, and lessons on leadership from crisis situations.
This episode is part of the Across the Pond Series that we began in 2023 with Professor John Diamond. We have so much to learn with our colleagues across the pond and they in turn have an interest in learning with us.
GUEST BIOParesh Wankhade FAcSS, FRSA, FCMI is a Professor of Leadership and Management at Edge Hill University Business School, UK. He is the Editor-In-Chief of International Journal of Emergency Services. His research and publications focus on analyses of strategic leadership, organisational culture, organisational change and interoperability within the public services with a focus on emergency services. Paresh has published in major journals including Work, Employment and Society, International Journal of Management Reviews, Public Management Review, Regional Studies, Public Money and Management and International Journal of Public Sector Management along with several monographs on the leadership and governance aspects in the emergency services.
MOST RECENT BOOK: Emergency Services Management: A Research Overview
Profile with List of Research
LinkedIn Profile
SHOW NOTES[05:00] Emergent Leadership in Crisis Situations
Paresh explains how leadership can emerge from unexpected situations, using examples like the Chilean miners and the Thai cave rescue. He emphasizes the importance of team-based leadership and bottom-up approaches in emergency services.
[10:00] Performance Targets in Ambulance Services
Paresh critiques the performance management approach in ambulance services, particularly the focus on response time targets. He argues that this approach pressures ambulance crews and impacts the quality of patient care, as the eight-minute response target often prioritizes speed over effective medical intervention.
[15:00] Cultural Challenges in Fire Services
Paresh highlights the cultural issues within fire services, particularly the lack of diversity and gender balance. He mentions recent reviews highlighting problems related to the treatment of women and ethnic minorities in the fire services and the need for cultural change to address these issues.
[20:00] Professionalization and Its Impact
Paresh talks about the professionalization of emergency services and how it affects motivation and job satisfaction. He discusses the clash between efficiency-focused management models and the mission-driven nature of emergency services work.
[25:00] Crisis Leadership and Shared Leadership
Paresh discusses the need for a shift in leadership models from heroic, top-down approaches to more collaborative, team-based structures. He provides examples of effective shared leadership during crises, such as the Chilean miners' ordeal.
[30:00] Lessons from Grenfell Tower Fire
Paresh...
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Jerry Ozog, Executive Director, Pennsylvania Fire & Emergency Services Institute, is here today to talk about challenges in the leadership of emergency services. We cover topics such as everyday leadership vs crisis leadership, community expectations, funding and transparency, organizational models, recruitment, including diversity and inclusion, and the particular challenge small communities face.
This episode is part of our APMM series. APMM is dedicated to the promotion of professional and effective local government management of Pennsylvania.
SHOW NOTESJerry Ozog Bio on LinkedInPennsylvania Fire & Emergency Services Institute
Follow APMM on LinkedInMORE INFORMATION ABOUT APMM
Sign up for the PCC Local Time Newsletter HERE
TIMESTAMPS[00:00] Facilitator Leadership
[03:53] Effective Relationships Seminar
[09:03] Building Trust and Transparency
[13:12] Different Cultures in Emergency Services
[15:56] Collaborative Leadership and Flexibility
[21:41] Preserving Collaborative Cultures
[25:54] Community-Based Strategic Planning
[31:42] Inclusion and Diversity
[40:54] Solutions Through Collaboration
QUOTES FROM SHOWOn Collaborative Leadership:
"In these environments, the day-to-day leadership in today's environment you need more of a facilitator that can bring people to the table and be able to... accept ideas from other people. I want to work with other people."Balancing Command and Control with Collaboration:
"Sometimes that leader gets into a position. They are a command and control folk. And there's a lot of problems within the organization where the employees or the volunteers feel that I never get a voice. I never get to say anything."Building Trust Through Collaboration:
"I tell municipal officials you don't go immediately and demand records from the fire company. You gotta approach it where let's sit down and have coffee together. Let's talk. Let's identify the fire company leadership. Let's develop that relationship to start to build a little bit of trust and ease our way into helping the fire company and the municipality learn about each other."Importance of Frontline Input in Strategic Planning:
"There's something that is called a community-based strategic plan for fire and EMS where a stakeholder group of citizens are brought together... and you use that session as an initial SWOT analysis for defining what their expectations are."Collaborative Decision-Making in Volunteer Organizations:
"When you assess and let's say you're working to get a fire tax implemented and doing those things, you definitely want to focus on keeping a few of the traditional events... there has to be a connection and feedback where I see places that are challenged or they're internally making their own decisions based on no feedback."
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Today we have a special episode of PCC local time. This week the APMM conference for local government managers took place in Bethlehem, Pennsylvania. Our conference took place in the ruins of the former Bethlehem Steel.
Overlooking the historic Steel Stacks, the largest revitalized brownfield in the country, it has become a top destination for arts and culture.
What better place then this to host the APMM 2024? Now, come with me for a break from sessions to enjoy voices that echo the theme of the conference, refresh, renew, and reimagine.
Oh, and by the way, are you coachable?
APMM is a premier association for professional municipal management in Pennsylvania. If you would like more information, check out the link below.
Guests include:
John Ernst, Manager, Lansdale BoroughPaul Leonard, Retired manager, former manager of Upper DublinCrandall Jones, Manager, Upper Darby Township, APMM 2024 Conference ChairDr. Craig Wheeland, Senior Vice Provost for Academics, Villa Nova UniversityKen Myers, Administrator, Quincy TownshipCarolyn McCreary, Manager, Montgomery TownshipGreg Primm, City Manager, City of Lower BurrellDan Santoro, Manager, Cranberry TownshipMatthew R. Serakowski, Manager Upper St. ClairKyle Beidler, Assistant Manager, Cranberry TownshipNate Kline, Sr. Acct Executive, Infradaft LLCDavid Pribulka, Manager, Susquehanna Township, Incoming PresidentSara Gibson, Manager, Camp Hill Borough, Incoming Conference ChairTom Vernau, Manager, Lower Allen TownshipPodcast Cover Photo taken by Nicole Whitaker, Manager, Township of Darby
MORE INFORMATION ABOUT APMMSign up for the PCC Local Time Newsletter HERE
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My guest today is Hugo Marynissen. He is an expert in Crisis Governance and Risk Management Co-holding the Chair of Crisis Governance at University of Antwerp.
Our conversation today will address the question of how leaders might structure organizations to better adapt to an uncertain world. He identifies key myths and assumptions that are part of traditional models that simply, do not work in times of crisis.
He is senior partner at PM•Risk Crisis Change and senior researcher at the University of Antwerp in the Business & Economics, Management department and professor at Antwerp Management School. The focus of his current research is on crisis networks, organizational resilience, normal chaos, and the role of crisis governance as a way to anticipate extreme events.
LINKSBio at PM Risk Crisis Change
LinkedIn
Research Links
Network of Networks: Preliminary Lessons from the Antwerp Port Authority on Crisis Management and Network Governance to Deal with the COVID-19 Pandemic
Network of Networks: Preliminary Lessons from the Antwerp Port Authority on Crisis Management and Network Governance to Deal with the COVID-19 Pandemic
Mentioned in Episode:
Normal Accidents: Living with High Risk Technologies by Charles Perrow
Video Intro to Episode
TIMESTAMPS03:00 - Definition of crisis governance and the inherent conflict between crisis and governance.
06:00 - Introduction of the concept of normal chaos and the human factor in crisis creation.
09:00 - Hugo's personal background and journey into academia and crisis management.
12:00 - Working with the fire service and the importance of science and academia in crisis management.
15:00 - Cultural shifts within fire services and the need for multiple good leaders rather than a single strong leader.
18:00 - Collaboration among different emergency services and the impact of hierarchical structures. Examples from the Port of Antwerp and crisis management practices during the COVID-19 lockdown.
27:00 - The concept of resilience in crisis management. Differentiating between bouncing back and bouncing forward after a crisis.
30:00 - The role of leadership in fostering resilience within organizations.
33:00 - Effective coordination and integration of autonomous networks in crisis management.
36:00 - Examples from the Houston Port and the Channel Industries Mutual Aid (CIMA).
39:00 - Real-world implications of network collaboration and trust-building.
42:00 - The role of governance in crisis management and decision-making processes.
- Balancing formal structures with implicit interactions and stakeholder influence.
45:00 - The necessity of political courage and long-term vision in governance.
- Peter Drucker's quote on turbulence and the need to adapt our thinking.
“The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.”
51:00 - The tendency to repeat mistakes and the lack of...
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A disaster happens where hazards meet human systems.
My guest today shared that quote and much more about what local governments can do to lay the groundwork for a smooth recovery process should the worst-case scenario occur.
We go deep on what can be done before a disaster strikes. We talk about how to expedite the funding process and the unintended consequences when communities do not make the necessary investments before disaster strikes.
Dustin Hinkel works as a consultant at Guidehouse to help state and local governments, schools, nonprofits, find, acquire, spend, and retain grant funding to help them implement their most complex and critical public service projects.
Dustin has an academic background in environmental policy and natural and technological hazards. He began his career in county emergency management but eventually rose to the role of County Executive in Taylor County, Florida before moving into a consultant role with Guidehouse.
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LINKS TO DUSTINConnect with Dustin Hinkel on LinkedIN
More information on Guidehouse.com (State and Local Governments)
TIME STAMPS[00:03:00] Dustin's background in government and his education in emergency management. Transition from theoretical knowledge to practical application in emergency management.
[00:06:00] The realization of the importance of funding and fiscal stewardship in disaster management. Challenges in managing budgets during disasters.
[00:09:00] Support from mentors and networks in understanding public sector finance and budgeting. The role of regional associations in Florida's emergency management program.
[00:12:00] The impact of insurance rates on government investment in infrastructure.
Case study: The National Flood Insurance Program and its effects during the Great Recession.
[00:15:00] Steps to expedite funding in the event of a disaster.
Importance of pre-existing relationships and mutual aid agreements.
[00:18:00] The role of industry partners in disaster response and recovery.
Example: Utilizing local resources such as tree haulers and timber professionals.
[00:21:00] Typical questions from governments after a disaster regarding reimbursement.
Categories of expenses eligible for FEMA reimbursement and the importance of documentation.
[00:24:00] Political and administrative challenges in securing disaster declarations and assistance.
Example: Taylor County's experience during Hurricane Hermine.
[00:27:00] The importance of persistence and understanding FEMA processes.
The iterative nature of the public assistance process and interactions with FEMA officials.
[00:30:00] The complexities of local vendor preferences in federal procurement processes.
Balancing community involvement with federal standards for fair and competitive pricing.
[00:33:00] The importance of documenting baseline conditions for projects like beach renourishment and road reconstruction. Ensuring transparency and accountability in federal funding.
[00:36:00] Discussion on the Francis Scott Key Bridge and the role of federal government in local disasters. The importance of local and industry input in rebuilding infrastructure.
[00:39:00] The hypothetical scenario of FEMA funding as a loan rather than a grant.
The potential impact on community investment and infrastructure...
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Welcome to PCC Local Time. This week we have a special episode – the first in a series of episodes created in partnership with APMM, the Association of Professional Municipal Managers. We are talking with the current and upcoming Presidents, Amanda Serock and Dave Pribulka about the topics that are challenging local government today and the municipal manager who is behind the scenes making it all happen.
Follow this podcast and sign up for the newsletter to follow this series and related episodes. But more importantly, check out the APMM conference and ICMA conference this fall. If you have been sitting on the fence, well, we are waiting for you.
SHOW NOTESLearn more about APMM and sign up to be a volunteer at the ICMA Conference
Amanda Serock (LinkedIn)
Amanda has been working professionally in municipal management for 20 years. She is currently serving as the Township Manager in Concord Township, Delaware County, PA where she was appointed in October of 2017. Prior to that she served as Township Manager and Sewer Authority Manager at Chadd's Ford Township.
She received her Master’s Degree in Public Administration from Villanova University and her Bachelor’s Degree from LaSalle University.
David Pribulka (LinkedIn)
David is currently serving as the Township Manager in Susquehanna Township, Dauphin County, PA. since March 2022. Prior to that appointment he served as manager of Ferguson Township for 9.5 years and as Assistant Township Manager at Ferguson prior to that.
He received her Master's Degree in Public Administration from Kutztown University of Pennsylvania and his Bachelor's Degree from Moravian University.
TIME STAMPS:
[00:01:17] Leadership in Local Government.
[00:04:15] Municipal managers sharing technology.
[00:10:16] Generational dynamics in the workplace.
[00:10:48] Changing dynamics in local governments.
[00:16:01] Public safety and crisis.
[00:20:47] Sustainability challenges for managers.
[00:22:11] Professional management and development.
[00:26:02] Finding the Managerial Path.
[00:30:35] Seeking confidence and inclusion.
[00:34:16] Welcoming community in municipal government.
[00:37:43] APMM conference planning excitement.
[00:39:13] Becoming coachable.
[00:42:45] Passing the torch of leadership.
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Today, we welcome back Ray Patchett, the former City Manager of Carlsbad, California and now consultant to leadership teams. Ray brings a wealth of knowledge and insights into the organizational principles of city management and teams.
I asked Ray to take a deeper dive into his 8 Traits of High Performing Teams which will soon be out in published form. What stands out to me about Ray is his practical application of theory, direct approach, and insightful understanding of the city manager's role.
Our interview starts by exploring the concepts that influenced his development of these eight traits and concludes with a brief discussion of each trait.
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Bio
Raymond R. Patchett served as the City Manager for the City of Carlsbad, California, for 20 plus years where he has done extensive implementation of strategic change in a public sector organization. He joined the City in 1985. Prior to his appointment as City Manager in 1987, he served as Assistant City Manager for the City of Carlsbad, and has worked in local government since 1974 with the Cities of Manhattan Beach, Redondo Beach and Burbank.
He formed Patchett & Associates in 2006 to offer clients a full spectrum of consulting, coaching and training services that foster community excellence, organizational effectiveness and personal growth.
Patchett holds a Bachelor of Science degree in Public Administration from the University of Southern California, and a Master’s Degree in Organization Development from Pepperdine University. He is a Certified Facilitator in Group Facilitation Methods, Participatory Strategic Planning, and Relationship Awareness Theory
Resources mentioned in this episode:
• Bruce Tuckman; Forming, Storming, Norming and Performing
• Stanley McChrystal, Team of Teams
Quick summary of the 8 Traits:
1. Set the course and stay on course
2. Shape and energize the culture
3. Get the right people on the team
4. Empower others to manage the results
5. Establish ground rules or a working agreement
6. Do things to foster trust
7. Focus on results and regularly track progress
8. Provide flexible guidelines to produce superior results.
TIMESTAMPS:
[00:03:35] Synergy in team building.
[00:04:37] Managing Cross-Functional Teams.
[00:10:04] The mission creates the team.
[00:15:04] City manager as facilitator.
[00:19:18] Facilitation skills in teamwork.
[00:26:20] Bureaucracy in organizations.
[00:27:24] Public service and learning culture.
[00:35:06] Managing resistance and change.
[00:41:30] The ethical obligation to be politically neutral.
[00:44:48] Team development questions.
[00:49:55] Handling resistance in group dynamics.
[00:52:25] Building a safe space.
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Today, I bring you Peter Marshall. Peter has a long and distinguished career as a city manager and consultant to local governments. Most notably, he was city manager at State College Pennsylvania for many years and before that, Newark, Delaware.
Peter and I have had many conversations over the years. He has so much to say about the field of city management, but today I bring you perhaps my favorite conversation and that is about his travels to other parts of the world to meet with other city managers and teach.
Marshall holds a Master’s Degree from the Wharton School of the University of Pennsylvania. He has been a municipal manager in Michigan (6 years), Delaware (13 years), and Pennsylvania (22 years). In addition to municipal management, Marshall taught Public Administration, Labor Studies, Municipal Management, and Government at four universities. Marshall has also had extensive experience with local government officials in several foreign countries.
LinkedIn
Article in the Daily Collegian
If you are interested in getting more content like this, sign up for our Friday PCC newsletter HERETimestamps:
[00:00:22] Traveling during Northern Ireland troubles.
[00:08:25] Journey to Australia for work.
[00:19:05] Life in the Australian Outback.
[00:23:18] Experiences with Indigenous Australians
[00:25:38] Exchange with Christchurch, England
[00:26:15] International travels and conferences.
[00:31:20] A chance encounter.
[00:37:44] Japanese culture observations.
[00:39:12] Homestay with Japanese City Manager
[00:46:28] Teaching in Georgia (former Soviet Union).
[00:51:25] Academic exchange and learning.
[00:51:48] The Value of International Experiences for Managers
[00:53:42] Peter's Takeaways from International Travels
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Today we talk with managers about the the role of technology in local government and the need to adapt to and address technology challenges.
My co-host today is Claudia Arriaga, Senior Vice President of Customer Service at OpenGov
Our three distinguished guests include:
Aaron Siko, Manager, Hempfield Township, Westmoreland County
Dave Pribulka Manager, Susquehanna Township, Dauphin County
Brad Gotshall, Manager, Lower Paxton Township, Dauphin County
This episode is brought to you by OpenGov.
OpenGov is the leader in cloud software exclusively designed for local government agencies.
Our mission is to power more effective and accountable government. With more than 1800 local government agencies across the U.S. using its solutions for budgeting and planning, procurement, financials, asset management, and permitting and licensing, the team has heard countless stories from public servants like you. Hear some of the most inspiring ones - and share your own story - at Why We Serve
And, OpenGov is hosting a can't-miss user conference in summer 2024 - it'll be the only time public servants from across all types of agencies. Secure your spot at here: https://opengovtransform2024.vfairs.com/en/.
TIMESTAMPS
[00:00:32] Evolving cybersecurity threats.
[00:06:52] Enhancing transparency and communication.
[00:09:42] Using technology for transparency.
[00:13:36] Elected officials and technology.
[00:16:45] Technological enhancements for submitting complaints.
[00:21:40] Automating workflows with technology.
[00:25:33] Future cities and transportation modernization.
[00:28:04] Internet speed upgrade.
[00:32:14] Utilizing data for better services.
[00:36:11] Technology upgrades and collaboration.
[00:40:00] Workplace environment and remote work.
[00:44:22] Enhancements in the mobile workplace.
[00:49:19] Staff-generated ideas and implementation.
[00:51:43] Code enforcement and technology.
[00:57:29] Value-added benefits for employees.
[01:00:54] Cybersecurity and technology vulnerabilities.
[01:05:47] Importance of collaboration and networking.
[01:07:32] Collaboration and gratitude.
Copyright 2024 Nancy Joan Hess
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Today we are talking about sustainable futures, what that means and how it intersects with local government. I am joined by co-host John Diamond, Professor Emeritus, Edge Hill University, UK and three esteemed guests.
Christa Breum Amhøj Co-founder Action University, Copenhagen Business School, DenmarkPam Adams, Sustainability Planner at Centre Region Council of Governments, Pennsylvania, USJim Price, Borough Manager, Crafton Borough Manager, Sustainable Pittsburgh, Pennsylvania, USThis is the second episode in our Across the Pond series in which we engage topics that are both global and local. Where do we locate the limits of our understanding and how can we reach across boundaries to gain insights?
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BIOS AND CONTACT INFOJohn Diamond is an Emeritus Professor of Public Policy and Professional Practice at Edge Hill University in the UK. He works as a critical friend to leaders and practitioners in the not-for-profit and university sectors. Central to his approach is the active use of conversations and dialogue as a way of developing and strengthening the power of relational practice and learning . He is a co-editor of the internationally focused Handbook of Teaching Public Administration (2022) and is co-editor of two book series – University-Community Policy Connections and Critical Perspectives in International Public Sector Management
Christa Breum Amhøj - See also: Slide Deck - Life Affirming Collaboration (Three Waves of Sustainability)
Pam Adams
Jim Price
Resources Mentioned in the ShowChrista:
The Glasgow Energy LabLaura Storm, Regenerative LeadershipTim Ingold Lines of LifePam:
Communities Program - The World Research InstituteNational Renewal Energy LabCity Climate Corner PodcastJim:
Sustainable PAPaul Hawkins The Ecology of CommerceJohn:
Thomas Bryer, Central Florida... - Visa fler
