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  • 00:00 Introduction

    02:04 Optimizing Supply Chain for Increased Profitability

    08:01 Reducing Fulfillment Costs with a Better 3PL

    10:51 Re-engineering Products to Eliminate Waste

    14:39 Building Relationships with Suppliers for Cost Savings

    20:04 The Power of Being Likeable in Business

    21:31 Shrinkflation: A Profitability Hack

    24:51 Finding the Optimal Price Point through Price Testing

    28:58 Pricing Testing for Increased Profitability

    30:23 The Power of Bundling

    31:48 Optimizing Supply Chain and Shipping Dynamics

    39:33 Cutting Wasteful Marketing Spend

    48:10 The Role of Brand Marketing

    52:59 Harnessing the Power of Email and SMS Marketing

    Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIAPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Subscribe to The Marketing Operators Podcast here:https://www.youtube.com/@MarketingOperators Sign up to our weekly newsletter here: https://www.9operators.com/

  • 00:00 Introduction

    07:24 The Viral Tweet and Perspectives on Wealth Advisors

    15:21 Promise 1: Control

    16:14 Promise 2: Exclusive Access to Investment Opportunities

    24:25 Promise 3: Access to Events

    25:49 Promise 4: New Financial Instruments

    26:48 Promise 5: Safety

    27:15 Conclusion and Importance for Entrepreneurs

    28:13 Borrowing Against Non-Liquid Assets: Benefits and Risks

    31:34 The Controversy of Taxing Unrealized Capital Gains

    39:17 The Importance of Having a Clear Sense of Purpose

    44:03 The Need for Liquidity to Weather Economic Storms

    Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIAPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Subscribe to The Marketing Operators Podcast here:https://www.youtube.com/@MarketingOperators Sign up to our weekly newsletter here: https://www.9operators.com/

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  • 00:00 Introduction02:18 The Pros and Cons of Running Sweepstakes10:09 The Impact of Sweepstakes on Revenue and Customer Engagement13:30 Q4 Planning: Leveraging Gift-Giving for Increased Sales18:16 TV Advertising and Other Marketing Channels23:49 Q4 Sales: Gift-Giving vs. Gift-for-Self30:45 Finding the Perfect Gifts32:11 Advertising Strategies for the Holiday Season34:38 The Power of Direct Mail in Marketing49:30 The Risks of Publicly Traded Chinese Companies54:12 The Impact of Personal Appearance on Professional Success

    Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIAPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Subscribe to The Marketing Operators Podcast here:https://www.youtube.com/@MarketingOperators Sign up to our weekly newsletter here: https://www.9operators.com/

  • 00:00 Introduction

    03:32 The Value of Time and Convenience

    07:49 Bias to Impact and Velocity in Work

    13:29 Leadership Styles and Kindness vs. Gentleness

    19:12 Resilience and Embracing Failure as a Leader

    26:21 Creating a Culture of Risk-Taking and Learning from Failure

    31:48 The Importance of Being Anti-Fragile as a Leader

    38:30 Longevity and Persistence in Business

    44:34 The Key to Success: Duration and Self-Discipline

    49:29 The Partnership Between Northbeam and Meta

    52:43 Consumer Spending Trends and the Outlook for Q4

    01:16:33 The Importance of a Clear and Concise Hook

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  • 07:41 The Importance of Making Low-Impact Decisions

    09:36 The Role of Leadership in Decision-Making

    11:25 Learning from Mistakes and Allowing the Team to Make Mistakes

    14:48 Identifying High-Leverage Decisions

    16:44 Making High-Leverage Decisions in the Cookware Industry

    21:14 Forecasting and Planning for the Future

    31:06 The Advantage of Being in a Growing Category

    34:21 The Significance of Intrinsic Growth Rate and New Customer Acquisition

    38:37 The Role of Brand Equity in Expanding into New Product Categories

    44:12 The Risks and Rewards of Hyper-Growth

    46:56 The Competitiveness of the Consumer Durables Industry

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  • 00:00 Introduction

    03:24 Discussion on Personal Networks and Investment Opportunities

    06:46 Investing in Unique Business Opportunities

    09:12 Balancing Personal and Professional Priorities

    11:06 Maximizing Sales on Prime Day

    13:41 Amazon's Brand Awareness Strategy

    18:45 Strategies for Running Deals and Discounts

    23:28 Gradual Discounting and Protecting Margins

    27:15 Segmenting SKUs by Channel to Avoid Conflicts

    28:40 Avoiding Algorithmic Price Matching and Differentiation

    30:00 The Power of Bundles and Sets in Increasing AOV

    31:28 Framing and Anchoring Prices on a D2C Website

    38:38 Setting Prices for Profitability

    49:16 The Effectiveness of Giveaways and Contests

    54:59 Considerations for Running Giveaways

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  • 00:00 Introduction & The Reality of E-commerce Growth

    31:26 Disparity in E-commerce Growth

    33:20 Challenging the Perception of E-commerce

    35:08 Challenges Faced by Seven-Figure and Eight-Figure Stores

    45:41 Growth Rates of Seven-Figure and Eight-Figure Stores

    53:07 Comparison of Growth Rates

    55:20 Challenging Conventional Wisdom

    58:36 The Importance of Having a Competitive Advantage

    01:03:20 The Correlation Between Customer Sentiment and the Market

    01:04:47 Setting Realistic Growth Expectations

    01:07:40 The Role of Capital in Driving Growth

    01:09:02 Understanding the Broader Market Context

    Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIAPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Subscribe to The Marketing Operators Podcast here:https://www.youtube.com/@MarketingOperators Subscribe to The Marketing Operators Podcast here: / @marketingoperators Sign up to our weekly newsletter here: https://www.9operators.com/

  • 00:00 Introduction and Overview

    03:22 The Impact of Cap Tables on the Organization

    05:17 Equity as a Tool for Employee Retention08:38 The Power Dynamics of Board Control

    23:21 The Importance of Trust in Equity Allocation

    26:46 Reflecting on Past Decisions: What Would You Change?

    27:41 Navigating the Challenges of Equity and Ownership

    38:02 The Importance of Open Communication and Fairness

    45:17 Understanding the Psychology of Equity and Monetization

    53:24 Insights into the E-commerce Industry: A Preview of Data

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    https://postscript.io/

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  • 00:00 Introduction

    03:18 Overview of Flexport and its Services

    08:09 Differences between Flexport and Shopify in Fulfillment

    10:04 Utilizing Real-Time Data for Supply Chain Planning

    14:47 The Importance of Visibility and Communication in Logistics

    17:56 Challenges in the Freight Forwarding Industry

    18:25 Choosing the Hardest Businesses and the Value of Simplifying to Amplify

    23:33 Expanding into Omni-Channel Fulfillment and B2B Distribution

    28:12 The Complexity of Wholesale Orders and Physical Retail Partnerships

    31:06 The Importance of Integration and Communication in Supply Chains

    34:50 Building a Robust System for Handling Demand

    38:38 The Importance of Holistic Service and Avoiding Fragmentation

    39:04 Improving Delivery and Unloading Processes

    49:57 The Rise of E-commerce and its Impact on Air Cargo

    53:45 Challenges and Non-compliance in Customs Clearance

    58:59 The Transition from Operator to Investor

    01:02:19 Capital Allocation and Return on Invested Capital

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  • 00:00 Introduction

    03:12 Weekend Recap and Discussion on Aging

    06:26 Transitioning from Fluid Intelligence to Wisdom

    09:20 The Political Landscape and the Biden Presidency

    13:41 The Importance of Privacy and Anonymity on Social Media

    15:30 The Influence of Generational Shifts on Institutions

    18:12 The Role of Swing Voters in Elections

    20:53 The Need for Competent and Moderate Leadership

    22:22 The Value of Wisdom and Experience

    25:37 The JP Morgan Founders Forum and Insights from Jack Ma

    30:19 The Importance of Financing a Business Through Internal Cash Flow

    31:18 The Challenges of Transitioning to Generating Free Cash Flow

    34:39 Establishing a Strong Culture Early On

    36:05 Challenges in the Private Equity Market for M&A

    37:03 The Rise of AI and Its Impact on Investment

    37:32 Understanding the Chinese Economy and Geopolitical Risks

    43:45 The Need for Contingency Plans in Manufacturing

    45:19 The Importance of Immigration in Building a Strong Manufacturing Ecosystem

    56:09 The Movement of Millionaires out of the UK

    57:04 The Decline in Foreign Investment in China

    01:04:33 Assessing the Growth Story of China

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  • 00:00 Introduction

    03:09 The Role of an Executive Assistant

    06:06 Finding and Trusting an EA

    08:49 When to Hire an EA

    10:15 Different Perspectives on Having an EA

    20:21 Balancing Personal and Work Tasks

    23:12 Avoiding Lifestyle Creep

    26:34 The Lumpy Nature of Needing an EA

    30:21 Finding Time as a CEO

    43:28 Aligning Personal and Business Finances

    48:31 Optimizing Processes and Priorities

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  • 00:00 Introduction

    00:31 Understanding the Challenges of Inventory Management and Fulfillment

    06:32 Building a Resilient Business through Channel and Market Diversity

    10:39 The Importance of Sustainable Competitive Advantages and Modes

    13:50 Productive Paranoia and Risk Mitigation for Long-Term Success

    23:40 The Strategy of Sharing Information and Fortifying the Business

    26:28 Building in Public

    28:17 Accountability and Learning

    29:44 Finding a Community

    38:12 Recognition and Resilience

    47:29 Leading Through Challenges

    Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIAPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Subscribe to The Marketing Operators Podcast here:https://www.youtube.com/@MarketingOperators Subscribe to The Marketing Operators Podcast here: / @marketingoperators Visit Our Website: https://www.9operators.com/

  • 00:00 Introduction

    08:09 Navigating the Agency Landscape and the Role of ERPs in E-commerce

    14:51 Segmenting Advertising Strategies for New and Returning Customers

    24:21 Challenges in Measuring Customer Acquisition Costs

    27:08 Utilizing Data Warehouses and Technologies for Customer Analysis

    31:51 Tracking and Attributing Customer Data

    41:18 The Power Law Distribution of Customer Behavior

    49:26 TV and Influencer Marketing as Awareness Plays

    54:31 Understanding the Media Mix and Targeting the Core Group of Customers

    Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIAPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.Northbeam.https://www.northbeam.io/Sendlane.https://learn.sendlane.com/operatorsSubscribe to The Marketing Operators Podcast here:https://www.youtube.com/@MarketingOperators Subscribe to The Marketing Operators Podcast here: / @marketingoperators Visit Our Website: https://www.9operators.com/

  • 00:00 Introduction03:18 Building Resilience: Lessons from the Meta Summit08:59 Diversification: Mitigating Risks in a Platform-Driven World24:10 The Evolving Role of AI in Marketing27:30 Investing in Resilience: Strategies for Long-Term Success28:57 The Challenges of the E-commerce Ecosystem29:55 The Risks of Relying on Algorithms31:19 Transitioning from the Marketplace to 1P34:35 The Importance of Understanding Your Numbers45:38 The Global Competition in E-commerce53:06 Building Resilience in the E-commerce IndustryOperators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIAPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.Northbeam.https://www.northbeam.io/Sendlane.https://learn.sendlane.com/operatorsSubscribe to The Marketing Operators Podcast here:https://www.youtube.com/@MarketingOperators Subscribe to The Marketing Operators Podcast here: / @marketingoperators Visit Our Website: https://www.9operators.com/

  • 00:00 Introduction and Overview of Topics01:20 The Impact of ERP Systems on Inventory Management05:32 The Influence of Social Media on Public Discourse07:02 The Disruption of Traditional Media and Commerce by Digital Platforms13:26 The Relevance of Super Bowl Ads in the Current Media Landscape32:15 The Cost and Value of Working with Creative Agencies37:32 The Impact of Brand Equity and Branding Investments45:26 The Frustration of Cold Emails and the Importance of Strategic Networking53:30 Complexities of Government Funding Programs and Ethical Decision-Making
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  • 00:00 Introduction

    08:34 Understanding Consumer Sentiment and Advertising Strategies

    15:23 The Impact of Meta on Business Performance

    33:36 E-Commerce Strategies and Customer Acquisition

    47:43 Brand Expansion and Product Lines

    59:33 Brand Equity and Category Expansion

    01:03:24 The Challenge of Hubris in Business

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  • 00:00 The Business of People: Navigating Hiring Challenges

    10:22 Organizational Culture and Leadership Impact

    29:02 Navigating the Challenges of Hiring and Building Leadership

    35:00 The Impact of Growth on Organizational Dynamics

    49:48 Executive Roles and Leadership Structure

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  • 00:00 Introduction

    03:41 Chaurene's Career Journey and Leaving Bobby

    08:06 Growth and Challenges at ILIA Beauty

    14:17 Lessons from Bobby and the Importance of Customer Obsession

    22:07 Skills and Insights from the Agency World

    27:25 Remote Work and Managing High-Performing Teams

    34:22 Generating Sustainable Growth

    36:38 Building an Organic Customer Acquisition Baseline

    37:38 Alternative Growth Strategies: New Products and Distribution Channels

    38:04 Clever Discounting Techniques: Gift with Purchase and Free Customization

    39:00 Avoiding Brand Dilution: Thoughtful Discounting and Pricing Strategies

    39:29 Hiring the Right Talent and Creating a Holistic Compensation Package

    54:46 Focusing on High-Leverage Points for Maximum Growth

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  • 00:00 Introduction

    00:32 International Expansion and Diversification

    01:28 Streamlining Logistics and Inventory Management

    11:31 The Challenges of Launching New Products

    12:55 The Benefits of Planning Product Launches in Advance

    28:26 The Impact of Digital Marketing on Sales

    30:24 Paid Ads and Physical Retail

    40:27 Challenges of Scaling a Business

    45:39 Building a Positive Work Culture

    54:56 The Importance of People Management

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  • 00:00 Introduction: Outsourcing, AI, and the Future of College Education

    03:44 The Impact of Remote Work on American Workers

    06:30 The Rise of the Global Workforce

    26:41 Reevaluating the Concept of Equity in a Global Economy

    27:39 The Rise of Robotics and AI in the Workforce

    29:07 Remaining Competitive in a Changing Job Market

    31:32 The Future of Credentialing

    35:09 The Gig Economy and the Freelancification of Work

    37:24 Government Policies and the Impact on Employment

    47:37 The Changing Nature of Education and Learning


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