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In this episode of Nine to Thrive HR, host Cindi Koetzle interviews Kevin Ring, COO and lead workers' compensation analyst at the Institute of WorkComp Professionals. The discussion centers on strategies for developing effective workers' compensation (WC) programs and the critical role of human resources (HR) in fostering a culture of safety and employee well-being. Ring emphasizes the importance of proactive education, clear communication, and integrating safety culture into broader workplace values. He also outlines best practices, including conditional hiring protocols and post-offer medical evaluations, to mitigate risks and enhance program success. The conversation highlights how HR practitioners can align WC strategies with organizational goals, ultimately improving employee engagement, safety, and profitability.
More information from Kevin Ring:
IWCP's primary website is WorkCompProfessionals.com and the site for the program we've built specifically for employers is at LockedAndLoadedTraining.com. -
In this episode of Nine to Thrive HR, host Cindi Koetzle speaks with retired Lt. Col. Kathy Lowrey Gallowitz, founder of Vanguard Veteran LLC. This episode is a guide for HR leaders seeking to build inclusive environments that champion veteran talent, strengthening both the workforce and community. Kathy shares her mission to help civilian employers recognize the value of veterans’ unique skill sets, including adaptability, leadership, and teamwork. She outlines strategies to attract and retain veteran talent, from robust onboarding and mentoring to establishing veteran Employee Resource Groups (ERGs). Kathy also dispels common myths about veterans in the workplace, emphasizing that veteran employees can greatly enhance organizational culture when properly supported.
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In this episode of Nine to Thrive HR, host Cindi Koetzle interviews Dr. Mohamed Lazzouni, Chief Technology Officer at Aware, about the integration of biometric technology in HR practices. Dr. Lazzouni provides an accessible breakdown of biometrics, addressing both its applications and ethical considerations, such as consent and privacy. He discusses how biometric data like facial and voice recognition can enhance security and streamline processes like identity verification, onboarding, and credentialing in remote work environments. Emphasizing the technology’s accessibility and affordability, Dr. Lazzouni highlights the potential for companies, even smaller or evolving HR departments, to adopt these tools for operational efficiency and to foster employee trust and data security. The conversation wraps up with practical insights on how companies can implement these biometric solutions with ease, thus enhancing security, operational speed, and employee retention.
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In this episode of Nine to Thrive HR, host Cindi Koetzle interviews Carol Bowser, a workplace conflict expert and former employment lawyer, to discuss the persistent issue of conflict in the workplace. They explore how conflict often stems from unmet expectations and differences in communication styles, exacerbated by generational shifts and workforce turnover. Bowser emphasizes the importance of addressing conflict through clear communication, fostering trust and respect, and developing conflict resolution skills as core workplace competencies.
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In this episode of Nine to Thrive HR, host Cindi Koetzle engages in an insightful conversation with Jenny Cotie Kangas, Director of Talent Centered Transformation at Eightfold AI. Jenny shares her expertise in HR technology, focusing on the evolution of work and the need for organizations to adopt a skills-based approach to talent management. We cite projections from the World Economic Forum about the need to reskill 375 million people by 2025 and the priority this raises for organizations to fulfill this need. Jenny emphasizes that the traditional systems of record, like applicant tracking systems, are static and unable to keep pace with the dynamic nature of human skills. She advocates for the implementation of systems of intelligence to enhance agility and address skills gaps. The episode highlights the critical need for organizations to evolve their talent practices and invest in adaptive HR technologies that can support continuous learning and diversity. The discussion concludes with a call to action for HR professionals to embrace change and lead the transformation needed to prepare for the future of work.
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In this episode of Nine to Thrive HR, host Cindi Koetzle welcomes Robert Jordan, Co-Founder and Head of Leadership at InterimExecs, and Author of "Right Leader, Right Time." Robert shares his journey from launching the world's first magazine on "online access" to leading a global matchmaker organization for interim executives. He delves into the importance of understanding leadership styles, emphasizing the four distinct types: Fixer, Artist, Builder, and Strategist. He explains how recognizing and embracing one's leadership style can lead to a more personally fulfilling/successful career and improved team dynamics. As an unexpected add, the conversation touches on the role of AI and unblocking creative potential and enhancing productivity.
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In this episode of "Nine to Thrive HR," host Cindi Koetzle welcomes back Celia Fleischaker, Chief Marketing Officer at isolved, to discuss the landscape of employee experience as a kryptonite for employee burnout. The discussion delves into the generational shift in workplace expectations, the importance of personalized employee experiences, and the role of leadership in fostering a positive work environment. The conversation also explores the connection between employee and customer experience, emphasizing the significance of an organization's culture in aligning with its external brand. With nearly a year of insight, Celia reinforces the company's commitment to living its values internally and leveraging HR technology to enhance the employee journey.
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In this episode of "Nine to Thrive HR," host Cindi Koetzle welcomes Tricia Binder, co-founder and president of the global art activation agency, Muros. The conversation delves into Tricia's journey from working in consumer-packaged goods to founding Muros, highlighting her passion for workplace dynamics and diversity of thought. Tricia discusses how her experiences with workplace cultures inspired her to create an inclusive and engaging work environment at Muros. She emphasizes the importance of slowing down to maintain quality, foster a positive workplace, and avoid long-term negative impacts. As a unique listening bonus, Tricia also shares insights on how Muros connects brands with artists to create meaningful community connections through art, while also providing artists with a platform to showcase their work. This episode underscores the value of intentionality in building a positive workplace culture and the benefits of taking time to reflect and reset in a fast-paced environment.
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In this episode of "Nine to Thrive HR," host Cindi Koetzle engages with Opal Wagnac, Senior VP of Market and Product Strategy at isolved, to discuss the integration of AI in HR practices. A compelling story begins our conversation reaching back to Opal's early journey in the tech industry and her pioneering focus on a retention predictor back in 2012. Opal advocates for the adoption of AI in HR, illustrating how it will enhance efficiency and decision-making. With practical guidance, she encourages HR professionals to leverage AI to focus on tasks that require humanized thinking, while machines handle data processing and consistency. The discussion also touches on the broader implications of AI in the workplace, advocates for a strategy-led integration of technology, and awareness of “Jetson” level employee expectations.
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In this episode of "Nine to Thrive HR," host Cindi Koetzle explores the power of professional branding with guest Chellie Phillips, owner of Successfully Ever After. Chellie shares her transformative career journey, highlighting the importance of personal branding, especially after experiencing a career-changing event. She offers practical tips for HR professionals to support employees in developing their personal brands, ultimately benefiting the entire company. Chellie drills into strategies for building a strong professional brand for personal career growth and the link to organizational engagement and retention. Join us for an inspiring conversation about turning challenges into opportunities and the lasting impact of effective personal branding.
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In this episode of Nine to Thrive HR, host Cindi Koetzle speaks with Pragya Gupta, Chief Product Officer at isolved. They discuss the vital roles of ASOs (Administrative Service Organizations), PEOs (Professional Employer Organizations), and PSPs (Payroll Service Providers) in HR today. Pragya shares how isolved's HCM SaaS platform supports these organizations with scalable, AI-integrated HR solutions. She emphasizes prioritizing adaptability, seamless integration, and community support to harness a competitive advantage for HR success.
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In this episode of Nine to Thrive HR, host Cindi Koetzle welcomes Dr. Carol Parker Walsh, an award-winning executive coach, personal brand strategist, and TEDx speaker. Dr Parker Walsh sets the stage with R. Roosevelt Thomas’ powerful, yet simple, story “The Giraffe and the Elephant”. This jump starts further discussion into inclusive leadership/workplace and its significance in fostering an environment of creativity and sustainability. Tune in for actionable and repeatable strategies turning inclusive leadership into organizational success. To continue the conversation with Dr. Parker Walsh, access www.carrollparkerwash.com
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In this episode of "Nine to Thrive HR," host Cindi Koetzle chats with Amy Mosher, Chief People Officer at isolved, about redefining DEI&B (Diversity, Equity, Inclusion, and Belonging) “initiatives” while witnessing a greater integration into the fabric of organizational culture. They discuss arming leaders with the why and tools for action, emphasizing its value in employee retention and attraction and the role AI plays in supporting these efforts. Amy shares with us practical tools for HR leaders to maintain their momentum and takes pause to celebrate isolved’s success in diversifying its executive team and launching mentorship programs for underrepresented groups.
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Join host Cindi Koetzle in this episode of "Nine to Thrive HR" as she dives into the topic of outcomes versus outputs with guest expert Janice Fraser. Janice, a partner and senior strategist at Janice Fraser Consulting, brings her extensive experience in Silicon Valley and beyond to explore the philosophy behind valuing outcomes over plans. Together, they discuss how modern businesses can navigate dynamic environments by orienting honestly towards goals, leveraging the collective intelligence of teams, value outcomes and making durable decisions. Through practical examples and insightful discussions, listeners gain valuable insights into transforming leadership approaches to drive innovation and achieve extraordinary results. Tune in to discover how embracing outcome-oriented road mapping can revolutionize your organization's approach to HR, talent management, and business strategy.
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Partnering with expert Dr. Robert Hernandez, a Jungian-trained psychologist, this episode explores the emerging paradigm of ego-self access leadership. Dr. Hernandez shares his journey of marrying Jungian psychology with leadership development, emphasizing the importance of authenticity and emotional intelligence in today's leaders. From uncovering the complexities of the ego to navigating the shifting landscape of organizational culture, this episode offers insights into developing strong, emotionally intelligent leaders poised to thrive in a rapidly evolving world. Discover the transformative power of authenticity and charisma as essential components of effective leadership in the digital age. Tune in for a captivating conversation on the future of leadership and the path to success through self-awareness and genuine connection.
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In this episode, we dive into the journey of Cristina Costa, founder of Cristina Costa Coaching. Starting with her unconventional path from marketing to teaching abroad, Cristina shares how her global experiences shaped her perspective on work and inclusion. Transitioning into technology, she noticed a lack of diversity and became determined to bridge the gap. A decade ago, Cristina co-founded an employee resource group (ERG) at HubSpot, advocating for underrepresented voices. Reflecting on her diverse roles in tech and her passion project, Women with Purpose, Cristina emphasizes the importance of creating inclusive spaces. As an HR consultant specializing in diversity, equity, and inclusion, she discusses the vital role of employee resource groups in fostering psychological safety and driving productivity. Offering insights for HR professionals, Cristina emphasizes the need to assess organizational health and empower employees to lead initiatives for positive change.
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In this episode of "Nine to Thrive HR," host Cindi Koetzle engages in an enlightening conversation with Alexis Normand, CEO and co-founder of Greenly, a tech company focused on simplifying carbon accounting for businesses. This episode serves as a valuable resource for HR professionals and business leaders looking to navigate the intersection of environmental sustainability and workforce engagement. Alexis discusses the importance of tracking and reducing carbon emissions, highlighting the role of employee awareness and activism in driving organizational change. He addresses the concept of "eco anxiety" and how organizations can alleviate it through education and action. The discussion emphasizes the significance of integrating environmental considerations into HR strategies, not only for corporate responsibility but also for talent retention and career development. Practical insights are shared including demonstrating how even small organizations can embark on their climate journey and leveraging it as a career-enhancing opportunity.
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In this episode host Cindi Koetzle dives deep into the intersection of AI, HR, and talent management with Aashir Shroff, Head of Product at Eightfold. Aashir shares insights into how AI is revolutionizing resource management and skill development within organizations. He discusses how Eightfold's AI-powered platform helps organizations optimize resource allocation, retain talent, and foster employee growth. We explore challenges organizations face in balancing resource allocation and employee development and how AI can help overcome these challenges. They also touch on the importance of transparency in career advancement and how AI-driven tools like Career Navigator empower employees to create their own career paths. Through real-world examples and practical insights, this episode sheds light on the transformative potential of AI in HR and talent management.
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In this episode of Nine to Thrive HR, host Cindi Koetzle engages in a dynamic conversation with Lina Tonk, Chief Experience Officer at isolved. Lina shares her journey of career progression and passion for supporting women in leadership roles, emphasizing the importance of mentorship and breaking boundaries. The discussion delves into the evolving role of HR, particularly the rise of Chief Experience Officers and the strategic value they bring to organizations. Lina highlights the crucial connection between employee experience (EX) and customer experience (CX), stressing the need for alignment and integration across departments. She explores practical strategies for HR professionals to overcome challenges, improve efficiency, and elevate their strategic impact. The conversation concludes with insights into isolved's innovative approach to employee experience and their commitment to making a positive impact on both their workforce and customers. Throughout the dialogue, the emphasis remains on the transformative power of prioritizing employee experience and fostering a culture of collaboration and diversity within organizations.
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In this episode of "Nine to Thrive HR," host Cindi Koetzle speaks with Celia Fleischaker, Chief Marketing Officer at isolved, to explore the crucial role of employee experience and expectations in today’s business and HR landscapes. Celia shares her journey in tech marketing and her transition to isolved, highlighting the importance of aligning employee experiences with business strategy for growth and productivity. They discuss the impact of technology, especially AI and marketing technologies, in reshaping HR practices to meet the evolving demands of the workforce. The conversation also touches on the significance of creating a positive workplace culture through strategic tech use and the potential of AI to enhance employee satisfaction and efficiency. The episode wraps up with reflections on the future of employee expectations and the necessity for businesses to prioritize employee experience to remain competitive.
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