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Telephone Skills by the Telephone Assassin.
On this week's edition of Monday Night Live, Derek Arden hosts Anthony Stears, also known as the "Telephone Assassin," in a compelling interview that sheds light on Stears' innovative approaches to maximising phone usage in call centres telephone skills and professional environments.
Anthony Stears, who shares a humble beginning with Derek, including entrepreneurial ventures from a young age, details his evolution from an ambitious car washer to a real estate agent, and finally to a master of telephone sales and professional speaking. With a knack for conversation, Anthony branded himself as the "Telephone Assassin," a title reflecting his prowess in navigating and revolutionizing telephone communications for business success.
Throughout the interview, Stears shares anecdotes and insights from his career journey. Initially challenged by his youthful appearance, he learned to establish credibility before face-to-face meetings through strategic pre-meeting phone calls. This approach not only warmed up his clients but also set the stage for more effective in-person interactions.
As the conversation progresses, Anthony delves into his strategies for building effective conversational tactics and eliminating ineffective business practices, which he refers to as "Bull." He emphasizes the importance of fostering a belief in one's abilities and services, a philosophy that has guided his professional trajectory.
Anthony recounts pivotal moments that shaped his career, like the experience of being underestimated due to his age during a property valuation, which taught him the importance of proving his worth before being seen. This incident led him to leverage the power of telephone conversations to build rapport and set the groundwork for successful business interactions.
He also touches on the business lessons learned from running a telemarketing company, where he transitioned from direct sales to offering workshops, thus broadening his impact and income. These workshops were so successful that they prompted him to further engage in professional speaking, eventually leading him to become an influential figure in the sales and speaking circuits.
Stears candidly discusses the challenges and misconceptions about phone-based communication, noting that despite technological advances, the fundamental principles of effective salesmanship and customer service remain rooted in personal, direct interactions.
In closing, Anthony highlights the ongoing relevance of telephone skills in the digital age, where so many are hesitant to engage in direct dialogue, stressing that mastering these skills can significantly enhance business outcomes.
This episode of Monday Night Live not only explores Anthony Stears' unique approach to sales and professional speaking but also serves as an inspirational guide for leveraging traditional tools in innovative ways to achieve business success. -
Derek Arden welcomes David Thomas on Monday Night Live this week to talk about Memory.
Resilience Redefined: The Inspirational Journey of David Thomas, From Hardship to Memory Mastery
Introduction: Triumph Over AdversityIn this captivating episode of Monday Night Live, host Derek Arden is thrilled to welcome David Thomas, also known as the "Memory Man," for the 220th edition of the show.
David's journey from the struggles of a turbulent childhood in Yorkshire to becoming a memory champion in the USA and a guest on the Oprah Winfrey Show is not just inspiring—it's a testament to the power of resilience and self-improvement.
Early Life Challenges: Building ResilienceDavid opens up about his challenging early years, marked by family instability and personal setbacks. Growing up with an alcoholic mother and witnessing frequent domestic turmoil,
David faced numerous obstacles, including abuse, poverty, and mental health struggles. His candid discussion sheds light on the harsh realities that shaped his formidable spirit.
A Turnaround with the Fire Service: Finding SalvationThe turning point in David's life came when he joined the fire service at age 20. This career move not only pulled him away from a destructive path of drugs and alcohol but also instilled a sense of purpose and belonging.
David credits the fire service with saving his life, providing him not only with stability but also with a platform to discover his unique talents.
From Firefighting to Memory Mastery: An Unlikely TransitionDavid's foray into the world of memory training began somewhat accidentally. Struggling with exams in the fire service, he watched a television program that introduced him to memory techniques.
Motivated by his own needs, he self-taught through books and intense personal practice, eventually rising to become a memory champion. His story emphasizes that educational and personal growth can come from unexpected sources and doesn't always follow a traditional path.
Breakthrough on the Oprah Winfrey Show: A Platform for InfluenceDavid recounts his remarkable experience on the Oprah Winfrey Show, where he demonstrated his memory skills by recalling complex sets of data under pressure.
This appearance not only cemented his reputation as a leading memory expert but also highlighted his ability to engage and inspire a wide audience. His interaction with Oprah, filled with humour and mutual respect, showcased his charisma and relatability.
Practical Memory Tips: Enhancing Cognitive AbilitiesIn the latter part of the interview, David provides valuable insights into improving memory and cognitive function. He emphasizes the importance of turning abstract information into vivid, memorable images and sequences. These techniques are not just for academic or competitive purposes but can enhance everyday life, particularly as we age.
Concluding Reflections: The Power of PersistenceDavid's reflections on his journey underscore a powerful narrative of transformation and hope. His discussion extends beyond personal achievement, touching on broader themes of human potential and the importance of mental and emotional health.
Memory Improvement for the Second Half of Life: Advice from a ChampionResponding to questions about memory loss with age, David reassures viewers that cognitive decline is not inevitable. He encourages engaging in challenging activities that stimulate the brain and insists on the potential for growth and learning throughout one’s life.
Final Thoughts: Legacy and ImpactDavid Thomas's life story is more than a tale of personal success. It is a beacon of hope for anyone facing adversity. His journey illustrates how determination, education, and a little bit of unconventional thinking can lead to extraordinary outcomes. This episode of Monday Night Live not only entertains but also educates and inspires, making it a must-watch for anyone interested in the art of memory, the power of resilience, -
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Tonight's discussion promises to be both enlightening and crucially important, as we delve into two pressing topics: Money Laundering and Fraud.
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In this week's Monday Night Live Podcast, Derek Arden interviews Paul Coleman, an ACIB compliance expert who recently returned to the UK after working in the Caribbean for a decade, focusing on fraud and money laundering. The discussion promises to shed light on two critical topics: the challenges in combating money laundering and fraud in today's financial landscape.
Paul begins by distinguishing between fraud and money laundering, highlighting fraud as a deception for financial gain and money laundering as the concealment of illegally obtained property's origins. He emphasizes that money laundering is intricately linked to various criminal activities, such as fraud, corruption, and trafficking, which poses a complex challenge for law enforcement.
The conversation delves into staggering statistics, such as the UK's £1 trillion card spend in 2022, with £556.3 million lost to card fraud and an additional £105 million to authorized push payment fraud. Coleman shares a personal experience of falling victim to such fraud while in Turks and Caicos, emphasizing the sophistication and agility of cybercriminals.
Money laundering, estimated to account for 2-5% of global GDP, presents a monumental challenge due to its clandestine nature and intricate web of illicit transactions. Paul explains the role of financial institutions, lawyers, and real estate agents in facilitating or preventing money laundering activities. He highlights the importance of following the money trail and scrutinizing individuals' unexplained wealth and extravagant lifestyles.
The conversation shifts to recent controversies surrounding the UK Post Office, with attendees in the chat expressing opinions ranging from incompetence to complicity in fraudulent activities. Coleman underscores the importance of whistleblowing in exposing malpractices, acknowledging the risks whistleblowers face and the need for robust legal protections.
Throughout the discussion, Paul and Derek navigate the complexities of financial crime enforcement, from the challenges of investigating and prosecuting offenders to the role of regulatory bodies and the judiciary. They also touch on the ethical implications of overlooking suspicious transactions and the need for greater transparency and accountability in the financial sector.
As the podcast nears its end, Paul and Derek invite participants to share their thoughts on the Post Office controversy, fostering an engaging and interactive dialogue on pressing issues of corporate governance and regulatory compliance.
In conclusion, this episode offers invaluable insights into the intricate world of financial crime, underscoring the urgent need for enhanced collaboration between regulatory bodies, law enforcement, and the private sector to combat money laundering and fraud effectively. Join Derek Arden and Paul Coleman for a thought-provoking discussion on the frontline of financial integrity and compliance. -
In this episode of Monday Night Live, Derek Arden interviews Justin Urquhart-Stewart. Here's a summary of their conversation:
Justin Urquhart-Stewart, a BBC guru and international speaker, joins Derek Arden on the podcast to discuss the current economic landscape.
They acknowledge the confusion in the world in 2024, likening it to a Clive Cussler novel that is both exciting and frightening.
Despite various global challenges, including COVID-19, banking crises, and inflation issues, the global economy has shown resilience and continues to grow.
The discussion highlights the importance of companies demonstrating transparency and responsible practices in the face of environmental, sustainable, and governance (ESG) concerns.
Justin criticizes certain investment companies in Britain for their lack of trustworthiness and unethical practices, emphasizing the need for responsible stewardship of people's investments.
They discuss the case of Neil Woodford, a UK fund manager who faced issues with his equity income fund and the consequences of his actions on investors.
The conversation touches on the short-term focus in private equity and stockbroking and the need for a shift toward long-term investments.
Justin emphasizes the importance of trust in the financial industry and how it takes time to build a reputation for consistently making the right decisions.
The discussion delves into various political issues, including the state of leadership in the UK, Brexit, and the impact of politicians on the economy.
They also touch on the role of artificial intelligence (AI) and the potential risks associated with AI-generated content and papers.
Justin expresses concerns about global conflicts and their impact on the economy, ghlighting the need for careful management of such situations.
The discussion concludes with a reflection on the challenges facing political leaders in handling elections and the importance of finding a credible alternative.
Overall, the podcast covers a wide range of economic and political topics, offering insights into the challenges and opportunities facing the global economy in 2024. Justin Urquhart-Stewart provides valuable perspectives on various issues, emphasizing the importance of responsible and long-term investment practices -
Richard McCann, a renowned inspirational speaker in the UK, joined Derek Arden for an insightful interview. The two first crossed paths 15 years ago in Holland at a Dutch-speaking convention, and since then, Richard has become one of the most sought-after motivational speakers in the United Kingdom. In this interview, he shares his compelling life story, highlighting his journey from the tragic loss of his mother to the serial killer, Peter Sutcliffe, at the tender age of 5, to his transformation into a motivational speaker empowering others to overcome their challenges.
Richard's life took a devastating turn when his mother, Wilma McCann, became the first victim of the notorious serial killer, Peter Sutcliffe. At just five years old, Richard and his sister, Sonia, embarked on a heart-wrenching search for their mother when she failed to return home. This early trauma left an indelible mark on Richard, leading to a long struggle with low self-esteem and a profound lack of confidence.
The negative portrayal of his mother's death in the media and society's perception of the victims, including Wilma McCann, as prostitutes, only exacerbated Richard's feelings of shame and self-doubt. He kept his true story hidden, even lying about how his mother had died to avoid judgment and negativity. It wasn't until he wrote his book, "Just a Boy," that Richard began to confront his past and find his voice.
The process of writing his book was a cathartic experience for Richard. It allowed him to explore his early years and the traumatic loss of his mother. While the book helped him process his emotions, it also liberated him from the shame and embarrassment he had carried for so long. The positive response and support he received from readers further boosted his self-esteem, and he finally felt proud to share his story.
Richard's journey into motivational speaking was not a straightforward one. His initial attempts to secure a book contract were met with rejection, but he persevered. A chance encounter with someone who had turned their life story into a successful book and film renewed his motivation. With the support of an agent and a bidding war among publishers, his book was eventually published in 2004.
However, it was not until a speaking engagement that Richard realized his true calling. During a presentation at a college, he realized the potential impact of sharing his story with others. Encouraged by this, he began attending meetings of the Professional Speaking Association, where he found a community of like-minded individuals. It was at one of these events, particularly a talk by William Mitchell, that Richard decided to leave university and pursue a career as a motivational speaker full-time. This pivotal moment set him on the path to becoming the influential speaker he is today.
One remarkable aspect of Richard's journey is his determination to continuously improve. He compares his pursuit of excellence to the Japanese concept of "Kaizen," meaning continuous improvement. Whether it's refining his website, perfecting his showreel, or enhancing his brand, Richard is relentless in his pursuit of personal growth. This drive to improve himself and his message has led to significant success in his career.
Richard McCann has also faced personal setbacks, one of the most challenging being his involvement in recreational drug use in the early '90s. This period of his life saw him arrested and sentenced to prison, an experience that would have crushed many. However, Richard's ability to reframe his situation and find a silver lining in adversity allowed him to emerge from this dark chapter with newfound wisdom. He believes that none of us will ever reach our full potential, as there is always room for growth and improvement.
In his speaking engagements, Richard conveys a message of resilience and the belief that there is always a way back from setbacks. He challenges his audience to create their own "bounce back gra... -
Susan RoAne, author of "How to Work a Room," discusses her journey into the world of networking and shares valuable insights on networking and working a room.
Susan's Journey:Susan RoAne's career transition from a public school teacher to a writer and speaker.Her introduction to writing for the San Francisco Examiner and how it led to her career in networking and public speaking.
Networking vs. Working a Room:The difference between networking and working a room."How to Work a Room" focuses on navigating events and gatherings, while "Secrets of Savvy Networking" emphasizes follow-up and building a network.
Networking Styles:Men and women have different networking styles.Women tend to prioritize relationships, while men may focus on transactions.The importance of combining the best qualities of both networking styles.
Referrals:The core principles of referrals remain the same despite technological advancements.The importance of recommending individuals to others whom you trust and believe will do a good job.
Shyness:Shyness often begins in childhood when we hide behind our parents.The impact of technology and social media on shyness.The realization that many people in social situations feel uncomfortable, making it easier to approach others.
Icebreakers:Preparing before entering a room by having conversation topics ready.Approaching someone standing alone as a way to initiate a conversation.Using food, fashion, or unique accessories as conversation starters.Encouraging people to be approachable.
Remembering Names:Make it easy for others to remember your name by introducing yourself.The value of initiating a conversation with your name.Asking for someone's name if you forget it and repeating it to ensure accuracy.
Handshakes and Gender Dynamics:The importance of a firm handshake for professional communication.Suggesting women use a straightforward handshake to establish professionalism.Maintaining personal boundaries during handshakes to prevent misinterpretation.Parting Advice:Carry the idea of "you never know" with you wherever you go, encouraging open-mindedness and kindness.Treating everyone with respect and courtesy, as you never know where connections and opportunities may arise.
Conclusion:Susan RoAne shares valuable insights into networking, working a room, and professional etiquette, offering practical tips for building meaningful connections. -
In this interview on Monday Night Live, Derek Arden welcomes Sue Richardson, an award-winning nonfiction publisher and the founder of the right book company. Sue shares her journey into the world of publishing, highlighting the different types of book publishing and offering valuable insights for aspiring authors.
Getting into Publishing:Sue Richardson initially pursued a career in theater but found it financially challenging. After working in the higher education sector and discovering her passion for publishing, she made a career shift in her early 30s. Sue emphasizes the importance of realizing your true calling and finding the right path.
Types of Book Publishing:Sue explains the differences between traditional trade publishing, self-publishing, and hybrid publishing. Hybrid publishing, the model employed by her company, offers a middle ground between the other two options. It allows authors with compelling ideas and stories but without mass market appeal to publish their books professionally.
Writing a Book:Sue discusses her own experience with writing a book, emphasizing that while she has written some books, her true passion lies in editing and publishing other people's work. She advises aspiring authors to explore their strengths and consider whether writing or editing is their forte.
Why Business Owners Should Write a Book:Sue highlights the benefits of business owners writing books, including establishing credibility, sharing their stories, and leaving a legacy. A well-written book can serve as a powerful business card and a tool to reach a broader audience, increasing the likelihood of new opportunities.
Getting Started with Writing a Book:Sue advises prospective authors to start by defining their purpose for writing a book and identifying their target audience. Understanding the "why" and "who" behind the book helps clarify the content and objectives. She also suggests seeking support and accountability from others, such as writing coaches or writing buddies.
Overcoming Writer's Block:Sue and Derrick discuss strategies for overcoming writer's block, emphasizing the importance of silencing the inner critic and focusing on the creative process. Setting aside the urge to edit while writing can help free the creative flow.
The Cost of Hybrid Publishing:Sue acknowledges that hybrid publishing can be costlier than self-publishing but ensures a professional, high-quality product. Costs can vary, depending on the level of support and services an author requires, ranging from editing to promotional activities.
Promotion and Publicity:Sue emphasizes the need for effective promotion and publicity for any book, whether traditionally or hybrid published. Authors can explore various strategies, such as leveraging their network or seeking professional help, to get their book noticed.
Closing Thoughts:Sue encourages aspiring authors not to tackle the writing journey alone and to find a supportive community or partner to share the experience. Writing a book is a rewarding endeavor that can open doors and leave a lasting impact on both the author and their readers. -
In this week's Monday Night Live Podcast, Derek Arden talks to Leon Bamforth recovering techie about remote and hybrid working
Leon Bamforth is a business consultant with a background in robotics and technology. He emphasizes the importance of using tools effectively and efficiently in the modern world.
Leon describes himself as a "recovering techie" and discusses how technology can be both useful and detrimental to human connections and collaboration.
The conversation moves on to remote and hybrid team working, a topic that has gained prominence due to the COVID-19 pandemic. Leon highlights the challenges faced by leaders in managing remote teams effectively.
Derek and Leon discuss the need for leaders to trust their teams and create an environment that fosters engagement and productivity, rather than resorting to micromanagement.
They also touch on the debate about whether to force employees back into the office or allow flexibility in remote work, emphasizing the importance of considering the desired outcomes and goals of the organization.
Leon shares his experience working on the National Vaccination Program during the pandemic, highlighting the dedication and teamwork required to achieve ambitious goals.
The conversation shifts to the topic of mediation, with Leon explaining how his mediation skills are valuable in helping teams and leaders navigate conflicts and work collaboratively.
Derek brings up the concept of toxic people, and Leon conducts an audience engagement exercise to show that most people have encountered toxic individuals at some point, yet few consider themselves toxic.
They discuss the importance of curiosity and empathy in understanding people's behaviour and resolving conflicts.
Leon explains the title of his book, "Find Your Rat to Double Your Income," which encourages people to explore unconventional paths and opportunities that they might overlook in their pursuit of success.
Derek and Leon briefly discuss telephone etiquette and email communication, emphasizing the need to use technology to connect and collaborate effectively rather than hide from difficult conversations.
The interview concludes with Derek expressing gratitude to Leon for sharing his insights and inviting the audience to informal discussions.
Overall, the interview explores the challenges and opportunities of remote work, effective leadership, conflict resolution, and the importance of human connection in a technology-driven world. Leon Bamforth emphasizes the value of curiosity, trust, and empathy in building successful teams and organizations.
Derek Arden
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Leon Bamforth
leonbamforth.com
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https://negotiatorspodcast.com
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Derek Arden
In this week's Monday Night Live Podcast, Derek Arden talks to the incredible author about his new book.
The interviewer Derek praised Damien's storytelling style of moving from one chapter to another, sometimes going back and forth, which keeps readers interested.
Damien explained that his writing style is a result of extensive research and planning. He creates a detailed plan with a chronology of events and sources for each event. This plan helps him maintain the flow of the narrative and quickly access the necessary sources while writing.
He mentioned that the research process, including gathering sources and creating the research document, takes far longer than actually writing the book. It can take months and months of work to put the research together.
When asked about the time it took to write "SAS - Forged in Hell," Damien mentioned that it took about three months to write, but the research for the book took several years.
Damien shared personal experiences from his book events where he met family members of veterans and how they found his book emotionally powerful and transformative. He emphasized the importance of personal testimonies in his research.
He mentioned the grandson of one of the SAS veterans thanking him for writing the book and for unlocking memories and stories that his father had never shared before.
Damien also talked about his friendship with Alec Bora, one of the last surviving SAS veterans from World War Two, and how he interviewed Alec before his passing. He highlighted the deep bond and respect that SAS soldiers had for their commanding officers.
The interview touched on the concept of "transformational command" in the SAS, where leaders inspire their men through their example and forge strong bonds. This style of leadership is about earning respect rather than simply relying on rank.
Damien explained that transformational command is recognized in the military and also in business and industry, and the SAS often lectures on it to businesses.
The conversation mentioned neurodiversity and how the SAS valued individuals who could think outside the box and act unexpectedly, especially during World War Two.
Damien briefly discussed the Ministry of Ungentlemanly Warfare, which was the Special Operations Executive (SOE) during World War Two, and their unconventional methods of warfare.
There was a mention of Hitler's directive to kill captured Allied agents and Special Forces operators during the war, even if they were in uniform, which was a war crime.
Damien also talked about the assassination of Reinhard Heydrich in Prague by SOE agents and the severe reprisals that followed, including the destruction of the village they came from.
The interview concluded with a question about how Damien chooses his book titles. He explained that titles often emerge from the writing process and may be related to key quotes or themes within the book.
A question about how he decides where to start and finish a book in his extensive research was also asked, and Damien mentioned that it's an instinctive process that comes out of writing and selecting the most relevant characters and operations to include in the narrative.
Crafting a Gripping Narrative: Damien Lewis' Unique Writing StyleThe Importance of Meticulous Research and PlanningResearch Takes Center Stage: Months of Preparation Before WritingThe Emotional Impact of Personal Testimonies in WritingUnveiling Hidden Stories: How Research Transforms LivesTransformational Command: Leadership in the SASNeurodiversity and Thinking Outside the Box in Special ForcesMinistry of Ungentlemanly Warfare: Unconventional Warfare in WWIIHitler's Directive to Kill Captured Allied Agents: A War CrimeChoosing Titles and the Art of Selecting Material for a Gripping Narrative
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In this week's Monday Night Live Podcast, Derek Arden talks to the incredible public speaker, Jennifer de St Georges, about overcoming procrastination and perfecting leadership skills. Jennifer shares her journey from being a professional speaker to becoming a recovering perfectionist and offers valuable insights into managing procrastination. Discover her unique perspective on leadership and how she's helped dentists and entrepreneurs worldwide. Don't miss this engaging conversation!
Jennifer's Unconventional Journey: From Dentistry to Professional Speaking
Jenny embarked on an unconventional path to professional speaking. Her journey began when she married into the world of dentistry, despite having no prior knowledge of the field. On day one, her then-husband asked her to answer the phone for their dental business, launching her into a world of unknowns. This unexpected turn of events changed the course of her life, leading her from London to New York and ultimately to San Francisco, where she met a man named Edmund, setting the stage for her remarkable journey.
Recovering Perfectionism: Tackling Procrastination Head-On
One intriguing aspect of Jennifer's story is her identification as a "recovering perfectionist." She shares her experiences dealing with perfectionism, a trait prevalent among many dentists and other left-brained professionals. While perfectionism can contribute to their excellence in their fields, it can also lead to stress and challenges in personal and professional relationships. Jennifer sheds light on how she has learned to manage her perfectionist tendencies and help others do the same.
Perfectionists often focus on the minutiae, seeking out flaws and imperfections, which can be both a strength and a weakness. Jennifer recalls her own perfectionist tendencies, such as spotting a single typo in a 15-page document and feeling compelled to point it out immediately. She emphasizes the importance of striking a balance and fostering positivity when dealing with perfectionism. Recognizing and addressing this trait is essential for personal growth and stress reduction.
The Importance of Leadership in Entrepreneurship
Jennifer's expertise extends beyond public speaking as she provides guidance to professionals and entrepreneurs worldwide. She touches on the critical role of leadership in running a successful business. Dentists, in particular, often excel in their clinical expertise but may lack the skills needed to lead and manage a team effectively.
Jennifer highlights the three essential "buckets" she uses to guide businesses: the customer, the team, and the business itself. She emphasizes that every action within a business should align with these three core aspects. Leadership and team management are pivotal in creating a thriving environment where staff feels valued and motivated. Neglecting these crucial elements can lead to disarray within a business and hinder growth.
Mental Discipline and Honing Your Mind: Keys to Success
As the conversation continues, Jennifer shares her insights into mental discipline and maintaining focus. She discusses the challenges of managing a creative mind and avoiding distractions. One valuable technique she employs is mental rehearsal, where she mentally plans her day while lying in bed, visualizing her tasks and goals. This practice helps her maintain a sharp focus and productivity throughout the day.
Jennifer also discusses the importance of addressing issues promptly and not allowing problems to fester. She advocates for open communication and feedback within a team, acknowledging that neglecting problems can lead to stress and damage relationships. She shares her personal strategies for staying on track and avoiding procrastination.
Derek Arden
https://derekarden.co.uk
https://negotiationexpert.co NEW
https://negotiatorspodcast.com
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In this episode of Monday Night Live Podcast, Derek Arden engages with triathlete Hilary Briggs, a remarkable businesswoman, Join us as we delve into Hilary's fascinating journey and discover the valuable insights she has gained along the way.
Hilary's Early Life and Career
Hilary's journey began in Workington, England, where she was born with a natural inclination for process improvement. Her father's work in the nuclear industry led their family to Vienna, Austria, where she started her schooling. She then attended Manchester High School for Girls and went on to study engineering at the University of Cambridge. Her corporate career kicked off at Rover Group, followed by stints at Whirlpool and Laird Group in Germany, where she eventually became the CEO.
Transition to Triathlons
In recent years, Hilary's life took an exciting turn when she ventured into the world of triathlons. She achieved a remarkable feat by winning a gold medal in the 2023 World Championships as part of TEAM GB in her age group. This transition from corporate leadership to competitive triathlons marked a new chapter in her life.
Lessons Learned from Triathlons
Hilary shares that her triathlon journey can be broken down into three key phases: motivation, action, and measurement. She emphasizes the importance of caring deeply about your goals, taking action, and continuously measuring your performance to stay motivated and make improvements.
Challenges Faced and Overcome
One of the challenges Hilary faced during her corporate career was her role in the male-dominated automotive industry, especially in Germany. She discussed the importance of trust-building and communication, even in situations where language barriers exist. Hilary's experience in the triathlon world has taught her the value of being open to acknowledging problems and finding solutions, rather than dwelling on them.
Final Tips: It's Never Too Late
Hilary encourages everyone to pursue their dreams and challenges the notion that it's ever too late to start something new. She emphasizes the significance of focus and determination, stating that with these qualities, anyone can achieve remarkable feats. Excuses should be managed and put aside, as age should never be a limiting factor in pursuing one's passions.
Join Hilary Briggs on her journey of continuous learning, growth, and inspiring achievements. Connect with her on LinkedIn to learn more about her experiences and insights.
In this captivating episode of Monday Night Live Podcast, Hilary Briggs shares her incredible journey from engineering to corporate leadership and ultimately winning a gold medal in triathlons. Her story teaches us that it's never too late to chase our dreams and that with motivation, action, and continuous improvement, we can achieve remarkable success in any field. Join us in applauding Hilary's inspiring journey and her valuable life lessons.
Derek Arden
https://derekarden.co.uk
https://negotiationexpert.co NEW
https://negotiatorspodcast.com
https://www.linkedin.com/in/negotiatingexpert/ -
In this episode of Derek Arden's Monday Night Live Podcast, Carl Walsh provides a sneak peek into his upcoming book, sharing captivating stories and timeless lessons that blend the worlds of theater and business.
Tune in to gain valuable insights and be reminded of the fundamental principles that can help you succeed in both fields. Stay tuned for Carl's book release in the coming year!
Theatre as a Business School: Carl Walsh, a successful actor, director, and business professional, discusses how his years in theatre provided valuable business insights. He emphasizes the importance of applying business principles to the world of entertainment.
Overcoming Challenges: Carl opens up about his personal journey, including dealing with a stutter and being underestimated by others. He highlights the power of being underestimated as a tool for success and its relevance in negotiation.
Lessons from the Stage: Carl shares lessons learned from his experiences in theatre, such as the significance of showing up, the joy in hard work, and the value of risk-taking with informed decisions.
Leadership and Collaboration: Carl emphasizes the importance of leadership, even when it comes from the bottom and the benefits of working with people who are better than you. He also stresses the importance of handling failures gracefully and learning from them.
Derek Arden
https://derekarden.co.uk
https://negotiationexpert.co NEW
https://negotiatorspodcast.com
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In this week's Monday Night Live Podcast, Derek Arden sits down with Guildford architect Alan McCulloch to delve into the world of architecture, housing extensions, and the intricate art of negotiations.
The Architect as a Skilled NegotiatorAlan McCulloch opens up about the multi-faceted role of an architect, emphasizing the critical skill of negotiation. Architects are not only creative visionaries but also adept negotiators. Alan highlights how architects must negotiate with clients, planners, builders, and even within households to achieve a harmonious design and project outcome.
Teasing Out the Perfect Project BriefEffective negotiation begins with the project brief. Alan emphasizes the importance of dedicating ample time to develop a comprehensive project brief. This negotiation with clients involves extracting their precise needs, desires, and constraints. Without a well-defined brief, architects risk designing solutions that don't align with their client's expectations.
Reading the Room and Decision-Maker DynamicsNegotiation involves understanding the dynamics within a project. Alan discusses the art of "reading the room" during client meetings. Recognizing body language and identifying decision-makers within a household can be pivotal in achieving consensus on design choices. He provides insights into how architects can leverage this understanding to secure agreement and avoid costly design conflicts later.
Balancing Realism and AmbitionIn negotiation, architects must balance clients' ambitious desires and realistic outcomes. Alan shares his experience of gently steering clients away from impractical ideas, such as expanding a tiny house into a massive one without considering aesthetics and resale value. Negotiating these aspects is crucial for project success and client satisfaction.
Additional Insights:
Alan highlights a unique barn conversion project, showcasing the negotiation involved in retrofitting an existing structure to meet modern needs while preserving its integrity.The conversation explores the negotiation landscape in permitted development, where architects aim to bypass planning objections and restrictions.Alan touches on the challenges and prospects of incorporating heat pumps and energy-efficient technologies in negotiations, aligning with evolving sustainability standards.Local objections and the "not in my backyard" phenomenon are discussed in the context of negotiations and planning permissions.
Conclusion:In this engaging conversation, Derek and architect Alan McCulloch shine a spotlight on the pivotal role of negotiation in the world of architecture, particularly in housing extensions. Architects must master the art of negotiating with clients, deciphering decision-maker dynamics, crafting comprehensive project briefs, and steering design choices toward realistic and harmonious outcomes. Negotiation is the linchpin that ensures architects deliver successful projects that satisfy both client ambitions and practical considerations.
Derek Arden
https://derekarden.co.uk
https://negotiationexpert.co NEW
https://negotiatorspodcast.com
https://www.linkedin.com/in/negotiatingexpert/ -
In this week's Monday live podcast, Derek Arden dives into two fascinating business books,
Diary of a CEO: 33 Laws of Business and Life
Derek starts by discussing "Diary of a CEO" by Steven Bartlett. He highlights how the book is not just about the life of a CEO but also encompasses 33 essential laws for both business and life. One of these laws emphasizes the importance of keeping five crucial "buckets" full: knowledge, skills, network, resources, and reputation. In the fast-changing world of 2023-2024, keeping knowledge and information updated is key to enhancing your skills and staying employable.
The Power of Teaching: Yogi Bhajan's Wisdom
Derek emphasizes the value of teaching as a path to mastery, drawing inspiration from Yogi Bhajan's teachings. Teaching not only enhances your understanding but also reinforces your knowledge. He encourages viewers to share their insights with their teams and engage in lifelong learning.
Ask, Don't Tell: Influencing Behaviors Effectively
One key takeaway from Steven Bartlett's book is the power of asking questions instead of making statements when trying to influence others.
Derek illustrates this concept by emphasizing the importance of starting questions with "Will." This approach implies ownership and increases the likelihood of receiving a positive response, leading to more effective communication and influence.
Understanding the Chimp Paradox: The Human, Chimp, and Computer
Derek transitions to discussing "The Chimp Paradox" by Professor Steve Peters, a renowned author and psychiatrist who has worked with high-performing sports teams, including Tour de France winners. The book simplifies the complexities of the human brain into three components: the Chimp, the Human, and the Computer.
He explains how the Chimp represents our emotional, impulsive side, while the Human represents our rational, logical thinking. The Computer processes information from both the Chimp and the Human, helping us make decisions. Derek highlights how understanding these components can help individuals manage their behavior and thought processes more effectively.
Derek briefly touches on the controversy surrounding the Chimp Paradox's anatomical description, emphasizing that its usefulness matters more than its accuracy. He encourages viewers to appreciate and integrate all aspects of themselves rather than viewing them as separate entities.
In closing, Derek underscores the importance of balance and self-awareness in managing the Chimp, the Human, and the Computer within ourselves. By doing so, individuals can make more rational decisions and navigate the complexities of life more effectively.
Stay tuned for more insightful discussions and reviews on Derek Arden's Monday live podcast for lifelong learners in the world of business and personal development.
Derek Arden
https://derekarden.co.uk
https://negotiationexpert.co NEW
https://negotiatorspodcast.com
https://www.linkedin.com/in/negotiatingexpert/ -
Derek Arden Gets Tips From Participants on Monday Night Live Which Will Help in The New Business Term
From Negativity to Positivity:
"From Negativity to Positivity" encourages viewers to adopt a mindset that not only enhances their own well-being but also uplifts those around them, ultimately contributing to a more positive and harmonious environment.
The Power of Authenticity and Kindness:
The discussion covered strategies for effective meetings, focusing on customer relationships, and the power of authenticity and kindness.
Being Genuine and Showing Gratitude:
Participants shared their experiences and advice, emphasizing the importance of clear communication, being genuine, and showing gratitude. They also highlighted the value of personal growth, continuous learning, and finding passion in one's pursuits.
Stay Motivated and Adaptable
The conversation touched on aspects like positive communication, avoiding negativity, and embracing challenges to stay motivated and adaptable.
Practical and Philosophical Insights:
Overall, the session provided a mix of practical and philosophical insights to help viewers navigate the upcoming year with renewed perspectives and strategies.
Derek Arden
https://derekarden.co.uk
https://negotiationexpert.co NEW
https://negotiatorspodcast.com
https://www.linkedin.com/in/negotiatingexpert/ -
In this enlightening episode of Monday Night Live, we have the privilege of hosting two remarkable guests who share their expertise and passion for improving lives. Join us as we explore ways to enhance physical strength and promote inclusivity within our communities.
Staying Strong with Allison: Unlocking the Secrets to a Healthy Body
In the first segment, we delve into the world of physical well-being with Allison, a seasoned physiotherapist. Allison emphasizes the importance of maintaining strength as we age. She begins by highlighting the latest trend in fitness—keeping our bones strong. As we reach the age of 50 and beyond, our bones begin to lose density, making it crucial to engage in activities that strengthen them.
Posture Matters: The Foundation of Strength
Allison stresses the significance of posture, encouraging us to visualize our shoulder blades moving freely and our heads positioned between them. A simple exercise involves turning our heads in each direction, feeling the stretch at the end of each movement. These basic movements can be performed daily to keep our bodies active and engaged.
Working the Arms and Legs: Simple Yet Effective
To further enhance our strength, Allison introduces accessible arm exercises. She demonstrates the use of household items like a bag of dog food or a resistance band. By standing with proper posture and lifting weight up to the shoulders, we can work the muscles in our upper arms. Allison encourages everyone to start with 8-12 repetitions of each exercise, 2-3 times a week, emphasizing that weight training need not be daunting.
Empower Yourself: Inclusive Strength Training
Allison's message is clear: strengthening our muscles not only improves our physical health but also increases blood supply to our bones, ensuring their long-term strength and our safety. Her practical advice extends to activities as simple as doing push-ups against a wall, making it easy for anyone to incorporate strength training into their daily routine.
Gen Dearman and Challengers Charity: Unlocking Opportunities for Disabled Children and Their Families
Transitioning to the second part of the episode, we welcome Gen Dearman, the Chief Executive Officer of Challengers Charity. Challengers Charity operates in the Southeast of England, dedicated to enhancing the quality of life for disabled children, teenagers, and their families.
Gen's Journey: From Healthcare to Non-Profits
Jen offers a glimpse into her life and career, which spans two decades in the charity sector. Her journey from working in healthcare to leading a non-profit organization was fueled by her desire to make a meaningful difference in people's lives. Jen is not only a professional but also a mother of two sons, one of whom, Teddy, is a remarkable seven-year-old.
The Charitable Heart of Challenges: Promoting Inclusivity
Gen shines a light on Challenges Charity's exceptional work, stressing its commitment to inclusivity. Challenges Charity embodies the social model of disability, emphasizing that individuals are disabled by society, not their condition. The charity seeks to eliminate barriers and create an environment where everyone can thrive.
Supporting Families in Crisis: A Vital Role
One of the charity's crucial functions is providing short breaks for families of disabled children during weekends and school holidays. Jen highlights that 94% of such families don't have access to safe outdoor spaces. Challenges Charity steps in to fill this gap, offering a safe environment for children to play and learn. This support is invaluable to families, especially when they face crises.
Challenges and Resilience: Coping with Funding Cuts
Gen candidly discusses the challengers charity faces, particularly the impact of funding cuts from local authorities. The funding has remained stagnant for five years, making it difficult for the organization to continue providing its essential services. -
In this Monday Night Live interview, Derek Arden interviews Jane Gunn, a mediator, discussing various aspects of mediation and its evolution in the age of COVID-19. Jane's impressive qualifications include FCI, FRSA, FPSA, CMC, IMI, and recognition in the Who's Who Hall of Fame.
Online Mediation:
Jane and Derek delve into the world of mediation, highlighting its close connection to negotiation. Jane's insights reveal that mediation has seen significant changes since the onset of the pandemic, particularly in its transition to online platforms like Zoom. While online mediation lacks the nuances of body language and carries the risk of participants easily leaving the virtual meeting, it offers unique advantages such as convenience and flexibility in scheduling.
One notable shift Jane mentions is that parties who were initially reluctant to meet face-to-face have increasingly embraced online mediation. This adaptation often eliminates the need for lengthy travel and accommodation expenses, making it more accessible for parties who prefer not to meet in person.
"Pre-mediation" Deals:
Another change in mediation dynamics discussed is the potential for "pre-mediation" deals or requests for offers and documents before formally entering the mediation process. Jane clarifies that mediation relies on a confidentiality agreement, ensuring that discussions and offers made during the mediation process won't impact participants' legal cases later on. Attempting to negotiate or exchange documents beforehand often disrupts the essential confidentiality that mediation relies on.
Derek's questions also touch on the preparation involved before a mediation session. Jane emphasizes the importance of thoroughly reviewing legal documents, position statements, and other pertinent materials, which can take several hours. She discusses the shift to reading documents on screens and highlights the challenges of not being able to mark up physical copies.
Presence Of Legal Teams:
The conversation explores the presence of legal teams, including solicitors and barristers, in mediation sessions, which can significantly increase costs. Jane explains the difficulty of private discussions with parties due to the need for consent and confidentiality.
Jane also shares her approach to setting ground rules during mediation, emphasizing values such as listening, learning, love, and laughter. These principles aim to create a psychologically safe space for participants, allowing for effective communication and problem-solving.
The interview touches on the unpredictability of legal outcomes and how mediation focuses on helping parties make informed decisions based on their individual circumstances and the potential consequences of protracted litigation.
For Future Monday Night Live Interviews
Towards the end, the discussion briefly touches on the impact of social media on mediation. Jane underscores the importance of respectful disagreement and open dialogue in an increasingly polarized world.
Derek Arden
https://derekarden.co.uk
https://negotiationexpert.co NEW
https://negotiatorspodcast.com
https://www.linkedin.com/in/negotiatingexpert/ -
Derek Arden Gets Tips From Participants on Monday Night Live Which Will Help in The New Business Term
From Negativity to Positivity:
"From Negativity to Positivity" encourages viewers to adopt a mindset that not only enhances their own well-being but also uplifts those around them, ultimately contributing to a more positive and harmonious environment.
The Power of Authenticity and Kindness:
The discussion covered strategies for effective meetings, focusing on customer relationships, and the power of authenticity and kindness.
Being Genuine and Showing Gratitude:
Participants shared their experiences and advice, emphasizing the importance of clear communication, being genuine, and showing gratitude. They also highlighted the value of personal growth, continuous learning, and finding passion in one's pursuits.
Stay Motivated and Adaptable
The conversation touched on aspects like positive communication, avoiding negativity, and embracing challenges to stay motivated and adaptable.
Practical and Philosophical Insights:
Overall, the session provided a mix of practical and philosophical insights to help viewers navigate the upcoming year with renewed perspectives and strategies.
Derek Arden
https://derekarden.co.uk
https://negotiationexpert.co NEW
https://negotiatorspodcast.com
https://www.linkedin.com/in/negotiatingexpert/ -
Interview By Derek Arden On Monday Night Live With Nutritionist Anna Gray
I'm Derek Arden, and welcome to Monday Night Live. Tonight, I've got a nutritionist, Anna Gray, who has had an interesting journey through her business career, starting as a nurse, transitioning into healthcare PR, and finally becoming a nutritionist. Welcome to Monday Night Live, Anna. Thank you for joining us. Could you give us a snapshot of your life?
From Nursing to Healthcare PR:
Anna began her career as a nurse, driven by her fascination with the workings of the human body. Although nursing didn't feel like the perfect fit, she found her calling in healthcare PR after responding to a unique job advert.
For 25 years, she has been working with corporate healthcare organizations, promoting brands, creating programs for patients, and educating clinicians and nurses.
Facing Health Challenges:
Anna's health took a toll, becoming the "poster child" for the pharmaceutical industry due to her struggles with Lyme disease. Despite taking numerous medications, she didn't experience significant improvements. This experience prompted her to explore alternative ways to improve her health and led her to focus on nutrition and stress management.
Transition to Nutrition:
Anna's journey with nutrition began when she sought help from a nutritional therapist to improve her health. The positive results she experienced inspired her to study nutrition and become a nutritional therapist.
From PR Director to Nutritionist:
While excelling in her career as a PR director for a global agency, Anna faced the challenges of long working hours, frequent travel, and high levels of stress.
Her health struggles led her to focus on the impact of stress on the body, which eventually became a key area of interest in her nutritional practice.
Nutrition and Gut Health:
Anna emphasized the significant connection between gut health and brain function. The gut-brain axis, connected via the vagus nerve, plays a crucial role in overall health and performance. Proper nutrition can support brain health, cognitive function, and even athletic performance.
Balanced Diet and Hydration:
Anna emphasized the importance of a balanced diet, including a variety of fruits, vegetables, healthy fats, and quality proteins.
For athletes, carbohydrates are essential for energy, and protein aids in muscle repair and growth. Adequate hydration with water is crucial for overall health and cognitive function.
Simple Fixes for Healthy Eating:
For those looking for simple fixes, Anna offered practical tips:
Prioritize whole, real foods over packaged, processed options.
Stay hydrated with water and avoid excessive caffeine intake.
Choose high-quality proteins to support muscle health and metabolism.
Engage in functional training or weightlifting to preserve muscle mass.
Follow the 80/20 rule: aim for a balanced diet 80% of the time and indulge in treats 20% of the time.
Health and Nutrition:
Anna Gray's journey from nursing to healthcare PR and finally to nutrition offers valuable insights into the interconnectedness of health and nutrition.
Her expertise highlights the importance of gut health, balanced nutrition, and hydration for optimal brain function, sports performance, and overall well-being. As we continue to learn from Anna's expertise, we can enhance our understanding of nutrition's impact on our lives.
Derek Arden
https://derekarden.co.uk
https://negotiationexpert.co NEW
https://negotiatorspodcast.com
https://www.linkedin.com/in/negotiatingexpert/ - Visa fler
