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In this conversation, Maria Ross discusses the critical role of empathy in leadership and organizational culture, particularly in healthcare. She emphasizes the importance of making a business case for empathy, sharing personal experiences that highlight the impact of empathetic care. The discussion covers the dynamics of team interactions, the integration of culture and brand strategy, and the actionable steps leaders can take to foster an empathetic workplace. Maria introduces her new book, 'The Empathy Dilemma,' which outlines five pillars of empathetic leadership, aiming to help leaders balance performance, people, and personal boundaries in a post-pandemic world.
Additional Resources:
www.mo-mentsofexperience.com
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/
Learn more about PeopleForward Network: https://peopleforwardnetwork.com/
Take a look at Maria and her work:
https://www.linkedin.com/in/mariajross/
www.red-slice.com
www.TheEmpathyDilemma.com
Key Takeaways: Empathy is essential for organizational performance and culture. Making a business case for empathy can drive engagement and retention. Empathy in healthcare can significantly improve patient experiences. Dynamic teams enhance the human experience in healthcare settings. Culture and brand strategy are interconnected and vital for success. -
In this conversation, Matt Poepsel discusses the evolution of leadership in the workplace, emphasizing the need for a selfless model of leadership that prioritizes empathy, compassion, and purpose. He reflects on personal experiences that shaped his understanding of these concepts and highlights the importance of knowledge transfer between generations in the workforce. The discussion also touches on the intersection of work and life, the need for rehumanizing work, and the role of reverse mentoring in fostering understanding across different age groups. Ultimately, the conversation advocates for a more human-centered approach to leadership and organizational culture.
Additional Resources:
www.mo-mentsofexperience.comFollow PeopleForward Network on LinkedIn:
https://www.linkedin.com/company/peopleforward-network/Learn more about PeopleForward Network: https://peopleforwardnetwork.com/
Matt is a Author, Podcast Host and Professor and you can learn more about him below:
https://www.linkedin.com/in/mattpoepsel/
http://mattpoepsel.comKey Takeaways:
- Leadership is evolving towards a selfless model.
- Empathy and compassion can coexist with profitability.
- Organizations can serve their communities while being profitable.
- Personal reflection is crucial for understanding one's purpose.
- Work-life integration is becoming increasingly important. -
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In this heartfelt conversation, Todd Irwin shares his profound journey through cancer, highlighting the importance of love, support, and connection. He recounts the challenges he faced during his diagnosis and treatment, the pivotal role of his wife as a caregiver, and the unexpected bond he formed with his stem cell donor, Glenn. Their stories intertwine, revealing how personal loss can lead to acts of love that save lives. Todd emphasizes the lessons learned through adversity, the significance of hope, and the transformative power of human connection.
Additional Resources:
www.mo-mentsofexperience.com
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/Learn more about PeopleForward Network: https://peopleforwardnetwork.com/
Todd's Contact Info: [email protected]
Todd’s Book: https://www.iuniverse.com/en/bookstore/bookdetails/846654-i-lived-because-i-was-loved
Key Takeaways: Todd's journey through cancer was marked by love and support. The importance of caregivers in the healing process cannot be overstated. Hope can come from unexpected places and people. Personal loss can lead to profound acts of love. The journey of cancer changes one's perspective on life. -
In this conversation, Michael Goldberg discusses the importance of creating meaningful moments in healthcare, the challenges of leadership in a rapidly changing environment, and the need for innovative approaches to employee engagement and patient care. He emphasizes the generational dynamics at play in the workforce and reflects on impactful moments that have shaped his perspective on leadership and care. The conversation concludes with a hopeful outlook on the future of healthcare, driven by dedicated individuals and innovative solutions.
Additional Resources:
www.mo-mentsofexperience.com](http://www.mo-mentsofexperience.com/
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/
Learn more about PeopleForward Network: https://peopleforwardnetwork.com/Founder and CEO at Walkalongside Leader
https://walkalongsideleader.com/https://humanistics.us/
https://www.counslr.com/
https://www.linkedin.com/in/michaelhgoldberg/Key Takeaways:
- Moments and memories are crucial in every interaction.
- Creating good memories is essential in healthcare.
- Leadership should focus on authentic connections.
- Healthcare faces a significant retention problem, not just a shortage.
- Generational shifts require innovative leadership strategies. -
In this conversation, Tiffany Gibson, a nurse and coach, discusses the importance of emotional intelligence in nursing and the challenges of changing the culture within the healthcare system. She emphasizes the need for human connection, understanding burnout, and the significance of self-awareness in providing compassionate care. The discussion also touches on the art of emotional intelligence and the necessity for a supportive environment in nursing. Tiffany shares her personal journey and insights on how to inspire purpose and make a meaningful impact in healthcare.
Additional Resources:
www.mo-mentsofexperience.com
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ Learn more about PeopleForward Network: https://peopleforwardnetwork.com/
Follow Tiffany Gibson on LinkedIn: https://www.linkedin.com/in/tiffanyegibson/
https://newnurse-academy.com/
Key Takeaways: Emotional intelligence is crucial for nurses to show up authentically. Changing the culture of nursing requires a collective mindset shift. Human connection significantly impacts patient care and outcomes. Burnout is a systemic issue that needs addressing at the individual level. Self-awareness is key to managing stress and preventing burnout. The art of nursing combines science with compassion and connection. Creating a supportive environment is essential for nurse well-being. Predictive solutions can help identify burnout before it escalates. Work-life harmony is more important than work-life balance. Intentionality in daily actions can lead to greater fulfillment in nursing. -
In this conversation, Geoffrey Smith and Denise Wiseman explore the need for a human-focused approach in healthcare, emphasizing the importance of action and joy in creating meaningful change. They discuss the impact of small moments of joy, the role of compassion, and the necessity of building supportive networks to foster collaboration among healthcare professionals. The conversation highlights the Healthcare Reinvention Collaborative as a platform for connecting purpose-driven individuals to collectively address the challenges in the healthcare system.
Additional Resources:
www.mo-mentsofexperience.com/
https://www.linkedin.com/company/peopleforward-network/
https://peopleforwardnetwork.com/Co-Founder- Healthcare Reinvention Collaborative
https://www.linkedin.com/in/wisewoman1/
https://www.healthcarereinvention.com/Key Takeaways:
- Denise Wiseman is a ruckus maker for change in healthcare.
- Healthcare should be human-focused, considering all stakeholders.
- Action and joy are essential in transforming healthcare.
- Small moments of joy can have a significant impact.
- Compassion is crucial for both caregivers and patients.
- We need to simplify the healthcare system for better navigation.
- Building a supportive network is vital for healthcare professionals.
- People-first leadership leads to better outcomes in healthcare.
- Illuminating positive actions can inspire others to join the cause.
- The Healthcare Reinvention Collaborative connects purpose-driven individuals. -
In this engaging conversation, Maiysha Clairborne shares her unique journey as a physician who embraces integrative medicine and neuro-linguistic programming. She discusses the importance of effective communication, understanding cognitive filters, and the need for trauma-informed leadership in healthcare. The dialogue emphasizes the significance of finding purpose through joy and the moments that shape our career paths, ultimately highlighting the interconnectedness of personal growth and professional impact.
Additional Resources:
http://www.mo-mentsofexperience.com/
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/
Learn more about PeopleForward Network: https://peopleforwardnetwork.com/Follow Dr. Maiysha Clairborne on LinkedIn: www.linkedin.com/in/drmaiysha
Subscribe to Dr. Maiysha Clairborne on YouTube: http://www.youtube.com/drmaiysha
https://www.mindremappingacademy.com/Key Takeaways:
- Dr. Maiysha Clairborne emphasizes the importance of being a mom first in her life.
- She has always had an out-of-the-box mindset as a physician.
- Integrative medicine has been a significant part of her career from the beginning.
- Effective communication is crucial for creating meaningful interactions in the workplace.
- People often know what to do but struggle with how to do it.
- Cognitive filters affect how we perceive and respond to communication.
- Trauma-informed leadership can de-escalate tense situations in organizations.
- Finding purpose often comes from following moments of joy.
- Career transitions can lead to greater impact on a larger scale.
- We are always on our purpose path, even if we don't realize it at the time. -
In this episode Geoff and ER doctor and author Dr. Tamara Beckford discuss one of healthcare’s toughest challenges: burnout. With over 15 years in high-pressure emergency medicine, Dr. Beckford shares how balancing the science of treatment with the art of true human connection can revive purpose for both doctors and patients.
Dr. Tamara Beckford is a board-certified emergency medicine physician, best-selling author, speaker, and CEO of UR Caring Docs. She helps high-achieving women overcome burnout and restore peace, joy, and meaning to their lives.
Additional Resources:
www.mo-mentsofexperience.com
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Connect with Dr. Beckford on LinkedIn
Key Takeaways:
Understanding Burnout’s Gradual Impact: Burnout develops subtly and gradually; by the time it’s noticeable, it has often deeply impacted one’s personal and professional life. The Art and Science of Medicine: Medicine requires balancing analytical and human aspects. Healing goes beyond physical symptoms, often involving connection and understanding. Patient-Centric Compassion: Effective patient care involves both medical knowledge and the ability to truly listen, which can lead to better outcomes and reduce the need for repeat visits. -
Ever feel like navigating healthcare is harder than the illness itself?
Meet Claudia Cometa: clinical pharmacist turned fierce patient advocate, and she’s on a mission to make healthcare less confusing and more human.
In this episode, Claudia speaks with Geoff about her deeply personal story of how caring for her father’s illness made her realize just how broken the system really is.
If you’ve ever felt lost, frustrated, or downright defeated by the healthcare system (or know someone who has), this episode is for you.
Additional Resources:
www.mo-mentsofexperience.com
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Connect with Claudia Cometa on LinkedIn
Visit Peace Advocacy Group Patient
Empower Thyself! by Claudia Cometa, PharmD
Key Takeaways:
Patient Advocacy is Crucial: Claudia highlights the necessity of patient advocates in a healthcare system that often overwhelms even the most knowledgeable. Healthcare Needs Simplicity and Empathy: The current healthcare system has grown too complex, and both patients and professionals are struggling with it. Human connection and simplicity should be the focus. Permission to Question the System: Patients need to give themselves permission to seek second opinions and demand better care. -
In this episode, Geoffrey hosts Stephanie S. Abbott—a healthcare executive, cancer survivor, and champion of human connection.
Stephanie’s experience navigating the healthcare system as both a patient and leader revealed a powerful truth: human connection is at the heart of healing.
Discover the vital link between employee experience and patient outcomes, and how supporting healthcare teams can lead to life-changing care.
This episode is a candid, inspiring look at resilience, purpose, and what it means to truly care for others—whether you're leading a team or receiving care yourself.
Additional Resources:
Connect with Stephanie Abbott on LinkedIn
Buried or Planted by Stephanie S. Abbott
www.mo-mentsofexperience.com
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward NetworkKey Takeaways:
Turning Pain into Purpose: Stephanie shared how her cancer diagnosis became the catalyst for her mission to improve healthcare through empathy and connection. The Intersection of Employee and Patient Experience: Healthcare systems must prioritize employee well-being to enhance patient care, as the two are deeply interconnected. The Power of Words in Healthcare: The right words can provide hope or strip it away. Human connection and empathy are crucial in every interaction, from physicians to support staff. -
In this episode, Geoffrey sits down with Michael Overlie, founder of Dogs and Men, to explore the deep connection between humans and their dogs.
Michael shares his journey from personal loss to healing, all thanks to the unconditional love of his dog. They discuss how dogs reflect our best selves and remind us of our capacity for love, presence, and self-healing.
If you’ve ever wondered what your dog is trying to teach you about life, this episode is for you.
Listen in and discover why we truly do deserve dogs.
Additional Resources:
Connect with Michael Overlie
Visit Dogs and Men
www.mo-mentsofexperience.com
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network -
Guest Sally Wolf shares her inspiring journey of turning trauma into growth through physical, mental, emotional, social, and spiritual well-being.
She emphasizes the importance of finding authentic meaning in difficult situations and the power of post-traumatic growth. Sally also discusses the need for better understanding and support for individuals living with cancer, particularly those in the NED (no evidence of disease) stage.
The challenges of navigating healthcare as a solopreneur are also highlighted, emphasizing the need for accessible and affordable options for all.
Sally Wolf is a wellbeing advisor, patient advocate and keynote speaker. She’s been featured in many leading media outlets including Oprah Daily, Allure, The Independent, Glamour, Netflix, Health, Entrepreneur, Good Morning America, CBS New York, and Anderson Cooper's podcast.
Additional Resources:
https://www.sallywolf.com
Connect with Sally Wolf on LinkedIn
www.mo-mentsofexperience.com
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network -
In this powerful episode, host Geoffrey Smith speaks with healthcare change makers Stephanie Feals and Dr. Apurv Gupta.
Together, they discuss the critical importance of love, compassion, and empathy in healthcare. Stephanie shares her deeply personal journey, highlighting how her unique blend of communication expertise and personal healthcare experiences fueled her passion for improving patient advocacy.
Dr. Gupta discusses the transformative power of love within healthcare organizations and the ripple effect it has on both employees and patients.
If you’re invested in the future of healthcare, then explore how creating a loving community can drive positive change, improve outcomes, and foster a more compassionate healthcare environment.
Additional Resources:
www.mo-mentsofexperience.com
Connect with Stephanie Feals on LinkedInConnect with Dr. Apurv Gupta on LinkedIn Making Healthcare Work for You Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
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Dr. Stephen Beeson, a leading innovator in professional development for caregivers, discusses the importance of continuous human development in healthcare.
He emphasizes the need to support and empower caregivers to provide better care for patients and find purpose and contentment in their work.
Get a real life example of how to craft a people development strategy that leads to transformations in patient experience, staff turnover, engagement, and quality.
The conversation concludes with personal stories that underscore the impact of human connection and the power of living in one's purpose.
Additional Resources:
www.mo-mentsofexperience.com
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network -
Welcome to the first episode of Mo-ments of Experience where impactful conversations and meaningful moments take center stage.
I'm your host, Geoffrey Smith, and I am honored to be joined by the remarkable Pantea Vahidi—an accomplished nurse, engineer, and advocate for advancing compassion in healthcare and beyond.
In this episode, Pantea shares poignant stories from her journey, both personal and professional, that illustrate how small acts of compassion can make a world of difference.
From comforting a young cancer patient to drawing strength from her father's simple gesture of bringing tea during an exhausting deadline, Pantea vividly illustrates the essence of compassion.
Together, we delve into the importance of raising awareness, cultivating compassion, and being authentically present for those in need.
We'll also explore the intersection of technology and compassion, and how even in an age of rapid advancements, the human touch remains irreplaceable.
Additional Resources:
www.mo-mentsofexperience.com
Pantea Vahidi on LinkedIn Compassion Clinic
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network -
Inspired by host Geoffrey P. Smith’s faithful near 14-year-old beagle Mo whose unwavering spirit and love lifted his family during challenging times, the Mo-ments of Experience podcast highlights the meaningful mo-ments that shape us, move us, and inspire us to pursue our purpose. Join us for powerful, uplifting and sometimes challenging stories from some of the world’s leading innovators in employee, patient, caregiver, and human experience and gain inspiration from the mo-ments that connected them to their true calling.
