Avsnitt
-
In this episode of the Level Up Claims podcast, founder Galen Hair speaks with Lily Patrascu, a personal branding and public speaking expert, about using your brand to grow your business and enhance your visibility. Learn Lily’s journey from nanny to international speaker, and get insights on public speaking, book publishing, and building a compelling personal brand. Tune in to discover practical tips for business growth and the importance of presenting yourself effectively both online and offline. Perfect for anyone looking to level up their professional presence!
Highlights
Importance of a personal brand. Lily’s inspiring journey from nanny to director. Developing confidence through publishing a book. Transition from property management to international speaking. Overcoming the fear of public speaking. Importance of consistent online image for public speakers. The significance of practicing public speaking. Strategy for organizing your own event. Integrating personality into social media for better engagement. Lily on edutainment: Combining education and entertainment. Tips on book publishing: Starting with an outline. Lily’s philosophy on beauty and personal growth.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Lily Patrascu https://www.linkedin.com/in/lilypatrascu/ -
In this episode of The Level Up Claims Podcast, host Galen Hair talks with Madison Pitre, a trial attorney from Insurance Claim HQ. They dive into the art and rigor of presenting cases in trial, sharing valuable insights for contractors and public adjusters. Madison stresses the importance of documentation, sincerity in claims, and effective trial preparation. This episode is a must-listen for anyone in the insurance or legal field seeking to understand the intricate dynamics of trial proceedings. Don’t miss Madison’s winning strategies and tips for leveling up your claims game.
Madison discusses his upbringing in Louisiana. Transition from law school to law practice. Experience in various legal fields before property casualty. The significance of sincerity in jury testimony. Importance of thorough depositions for trial success. Strategies to present a clear case to the jury. Adjusting trial planning based on jury comprehension. The frenetic nature of trials and thinking on your feet. Emphasis on visuals and effective presentation at trial. Necessity of proper documentation and record-keeping. Public adjusters’ approach to accurate and reasonable estimates. Madison’s concept of “leveling up” and maximizing personal output.
HighlightsEpisode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Madison Pitre https://insuranceclaimhq.com -
Saknas det avsnitt?
-
In the latest episode of Level Up Claims, host Galen Hair sits down with Ryan Groth, a former pro outfielder turned sales expert, to discuss sustainable and scalable sales systems for roofing companies. Ryan shares his journey from the Major Leagues to building high-performing sales teams, emphasizing the importance of leadership and process. Tune in for valuable insights on elevating your sales game and hear Ryan’s unique take on leveraging honesty and continuous self-improvement for business success. Perfect for anyone looking to enhance their sales strategies!
Roofing companies’ dependency on sales. Ryan Groth’s background in professional baseball. Transition from baseball to business. Mentorship launching Ryan into the roofing industry. Importance of leadership, training, and processes. Discussion about the Roofing Technology Think Tank (RT3). Impact of Artificial Intelligence on sales processes. Importance of video sales letters in recruiting. Recruiting strategies and misconceptions about roofing sales. The necessity of a structured sales process. Measuring and optimizing sales performance. Common mistake: Lack of a defined sales process. Elements of effective leadership and planning. Ryan’s perspective on “leveling up”: Honesty and continuous improvement.
HighlightsEpisode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Ryan Groth https://www.linkedin.com/in/grothryan -
In this episode, join host Galen Hair as he chats with Jacob Cass, a master of branding with over 17 years of experience. Discover the secrets of standing out in a crowded market and why branding is more than just slapping a logo on your product. Jacob shares insights on building an authentic brand from the ground up, and why it’s critical to know what makes you different. Whether you’re a budding entrepreneur or a seasoned business owner, this episode is packed with wisdom on how to level up your brand game and make a lasting impact. Tune in and learn how to stand the flock out from the competition!
Highlights
Evolution of Just Creative’s branding and the flamingo mascot. Common branding mistake: jumping straight into visuals. Understanding brand identity beyond just a logo. Aligning personal values with business and brand. Relating gym branding experience to personal business branding with a flamingo. The impact and memorability of the flamingo in branding. Branding process: strategy, positioning, and execution. Audience perception and the importance of shaping it through branding.
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Jacob Cass https://justcreative.com/about
Episode Resources -
Join Galen Hair as he chats with Chris Diroll, a powerhouse in marketing & business strategy. From a $7K lemonade stand budget to a top firm, Diroll unpacks growth hacks for efficiency & effectiveness. Insightful & actionable—ideal for businesses keen to level up!
Highlights
Transition from corporate to roofing business. Valuable skills picked up from previous jobs. Level Up Claims Summit announcement. Process improvements in roofing business. Speed to lead and revenue per employee metrics. Accessible marketing advice for businesses. What it means to “level up” for Chris Diroll.
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Chris Diroll https://readydiroll.com/ https://www.linkedin.com/in/chris-diroll
Episode Resources -
Galen Hair chats with Donnie Boivin, a B2B networking master with 20+ yrs of growth experience! From near-bankruptcy to CEO of Success Champions Networking, Donnie shares powerful insights on leveling up in business. His stories of resilience & networking strategies are goldmines for entrepreneurs. Tune in to transform how you connect & drive referrals.
Highlights
The power of hitting rock bottom. CEO mindset: Shifting from "How do I do this?" to "Who can do this for me?" Essential difference between B2B and B2C networking. Focusing on introductions, not referrals, in networking. Real-life success story from implementing strategic introductions. The flawed philosophy of "Givers Gain" in networking. How to create a compelling vision that others want to help you build.
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Donnie Boivin https://www.linkedin.com/in/donnieboivin
Episode Resources -
Galen Hair talks with Donavan Morgan, CEO of Roofs by Don and the founder of the Roof Gallery, the world’s first roof museum. Donavan explains that he got into roofing after moving to Atlanta, where he initially found work in door-to-door sales before being recruited by a roofing company owner. His competitive nature drove him to excel in the industry and ultimately establish his own company.
Highlights
Emphasizing the significance of integrity in business operations, Donovan shares the critical need to compensate sales professionals fairly to uphold trust and foster long-term loyalty. The creation of the world’s first roof museum, Roof Gallery, and how it contributes to elevating the roofing industry in the public’s perception. How the Roof Gallery serves as an educational venue where homeowners can experience different roofing materials Discussing marketing strategy, Donavan highlights the importance of elevating a roofing brand above that of manufacturers to avoid being perceived as just another contractor in the market. Donovan’s vision of where the gallery will be in the future. The motivation behind creating a company culture through music Remaining authentic to oneself and fostering a company identity that resonates deeply with the customer baseEpisode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Donavan Morgan https://www.linkedin.com/in/donavanmorgan/ https://roofsbydon.com/how-to-create-a-luxury-experience-in-roofing-with-donavan-morgan/ https://www.instagram.com/roofsbydon/ -
Galen Hair talks with lawyer René Gautreaux, who advises thorough preparation, careful error detection, relevant and concise testimony, and quality photographic documentation in case handling. He stresses that recognizing and owning mistakes is vital, as is viewing the case from the jury's perspective. René advises using good photographs to represent the damage being claimed and emphasizes quality over quantity. He considers these factors key to 'leveling up' in the industry.
Highlights
René’s educational background, journey to law school, and appreciation for arguing His approach to prepping contractors, public adjusters, and experts for trials Importance of being thorough when putting together an estimate and the advantage of using clear pictures to show the damage The use of photographs in trials and the value of targeted and clear documentation over excessive or vague pictures Importance of considering the perspective of the jury and thinking about how the argument will sound to a lay person Tips on improving photograph quality for documentation Preference for a smaller number of high-quality photos over a larger number of sub-par photos in proving a case Frustrations over poorly documented damage What it means for René to level upEpisode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Rene Gautreaux https://insuranceclaimhq.com/attorney/rene-gautreaux/ -
Galen Hair talks with Dr. Bruno Cignacco about implementing a compassionate business model. Dr. Cignacco suggests businesses should center on stakeholders' respect, care, and service; shifting from self-focus to others-focused behaviors like generosity. He advises creating an environment of trust and backing away from fear-based management. Compassionate businesses promote cooperation, reduce negativity, and meet more than just economic needs by contributing to personal growth and society at large. Dr. Cignacco uses Patagonia and Google as examples of businesses benefiting from this philosophy by seeing a higher return on investment compared to traditional business models.
Highlights
The principle of reciprocity and its importance in business relationships. The importance of recognition in the employer-employee relationship. The concept of the triple bottom line, focusing on profits, people, and the planet. The advantages of adopting the triple bottom line approach for business success in the long run. The example of Patagonia, a clothing brand renowned for its corporate social responsibility. How compassion in a workplace can create positive and productive work environments. Starting the transformation by self-reflecting and shifting the focus from self to others. Views leveling up as not only improving as a professional but also becoming a better human being.
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Dr. Bruno Cignacco https://www.ted.com/talks/bruno_cignacco_the_art_of_compassionate_business
Episode Resources -
Galen Hair talks with Jef McCurdy, the national training manager for Castagra, a roofing company. McCurdy shares insights about the launch of a new product, discusses Ecodur, an eco-friendly roof coating, and introduces Ecodur One, a reflective roof product. He further explains the process of becoming a certified applicator for Castagra products. This involves attending a 3-4 hour monthly Zoom class covering a range of topics. Applicators must provide proof of insurance and successfully complete a project using a Castagra product. McCurdy highlights the importance of investing in training programs for improved profitability and employee retention.
Jef discusses the challenges he's currently facing in launching a new product Roof coating and how it offers a solution to various customer needs. Roof coating made primarily of castor oil and gypsum. It's also waterproof yet allows for vapor transfer, eliminating the risk of humidity issues within buildings Using environmentally friendly materials Discussion of California's environmental regulations, how they tend to influence other states, and the benefits of cool, reflective roofs. Further explanation of the certification process, with a strong emphasis on prior experience and the importance of adhering to industry regulations Discussion on how to design a successful training program, from identifying the pain points and utilizing free online resources to the importance hands-on experience Talk on the reason why the best companies invest in training, leading to better employee retention and profitability. Jeff also highlights the current labor shortage problem in the roofing industry.
Highlights
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Jef McCurdy https://www.linkedin.com/in/jefmccurdy
Episode Resources -
Galen Hair talks with Jared Shearman about the importance of developing strong relationships between public adjusters, contractors, and attorneys, advocating for continuous and meaningful communication. Jared shares his experience and approach to his role as a property casualty attorney, emphasizing preparation, dedication, and maintaining constant client communication. Seeking professional help is pitched not as a failure, but as necessary for preventing legal issues and improving outcomes.
Highlights
Why Jared has become a lawyer and his career path How his experiences as a prosecutor have influenced his approach to cases today The challenges that prevent service providers from effectively serving their clients The idea of contractors hiring a lawyer to create a standard proof of loss package and contract Why property owners should seek the help of a lawyer once they realize they have a claim The skepticism from insurance companies when a claim is called in by a contractor rather than the insured Who should file the claim? The insured or someone who is an extension of them?
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Jared Shearman https://insuranceclaimhq.com/attorney/jared-m-shearman/ https://www.linkedin.com/in/jared-shearman-96457195
Episode Resources -
Galen Hair talks with Jeff Barnes, a business consultant, who shares his strategies for successful succession planning in a business. He emphasizes on adopting a system-focused approach, outsourcing tasks, and continual team training. He discusses the role of AI in enhancing business operations, but clarifies that it won't fully replace human labor. Tech-enhanced businesses, according to Barnes, are more alluring to investors due to their operational ease and profitability.
Highlights
Jeff Barnes’s previous jobs in the Navy and how it led him to dive into the business world. How he transitioned from inspecting different business establishments to wanting to make businesses run more effectively and efficiently The process of outsourcing business roles to make it more effective and to replace yourself in every area in the business to make it scalable Why training never ends The concept of Situational Leadership in businesses Sticking to the training process regardless of how long it could take Why most valuable businesses are those that can operate without the owner Role of AI in changing business operations Importance of businesses having a tech-enabled status before looking to get sold
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Jeff Barnes LinkedIn: https://www.linkedin.com/in/jeffpbarnes/ Website: https://www.angelinvestorsnetwork.com
Episode Resources -
Galen Hair talks to entrepreneur Adam Sand about effective marketing strategies for business growth. Adam emphasizes the importance of committing to a well-thought-out marketing strategy and advises against trying different tactics without a clear plan. He highlights the need for businesses to hire the right marketing agency and invest adequate resources. He describes how his firm, Roofing Business Partners, helps businesses streamline their processes using practical operational frameworks.
Highlights
Adam Sand’s background and how he used successful Facebook advertising to grow his roofing business How the game of social media marketing has changed significantly as platforms have reached critical mass and offering free value has become more expensive His recommendations for first-time marketers How he teaches his clients enough to be "dangerous", pushing the importance of entrepreneurs' understanding marketing efforts themselves and not relying solely on hired marketers Transitions towards 'roofing business partner' Developing technology infrastructure for businesses The theory of constraints and how businesses often hamper their own growth by identifying and breaking their own constraints His business growth method: Identify constraints, do more of what works, find how to do it better, and then add new elements
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Adam Sand https://www.roofingbusinesspartner.com/ https://ca.linkedin.com/in/adamsandltd
Episode Resources -
Galen Hair, the founding partner of Insurance Claim HQ, and Mary Taliancich discussed the upcoming 2024 Level Up Claim Summit. Galen stated that the summit was birthed during the COVID-19 pandemic and was initially intended to be an annual event. He expressed satisfaction that it is now in its third year, which he believes is the first real benchmark that they are creating an ongoing program.
The summit focuses on two specific areas: Providing content that increases efficiency and results for claims, and giving participants takeaways that can also benefit their businesses. The Level Up Claims Summit differentiates itself from other industry conferences by having a singular focus on advancing the work in claims handling and running businesses.
Highlights
The third year of the Level Up Claim Summit Feedback received about the Summit The different aspects they want to focus on for the upcoming event Question on how the Summit differs from other industry conferences The Summit on broader business topics than just claims handling Expansion of the Summit from one day to two days The new permanent venue for the event: Creating a free space for public adjusters and contractors in the future Sneak peeks into the upcoming Summit and what to expect as an attendeeEpisode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ -
Attorney Mary K. Taliancich, from Insurance Claim HQ, appeared on the Level Up Claims Podcast to discuss her professional journey and her passion for helping individuals recover from property and casualty losses. Originally interested in domestic violence law, she found fulfillment in property and casualty law as it was less emotionally taxing. Mary emphasizes the importance of understanding clients' cases thoroughly, having compassion and staying organized. She highlights the significance of discovery and the need for thorough investigation in litigation. Pushing boundaries, hard work, and understanding the full context of a claim were encouraged. Mary also stressed the importance of maintaining client relationships and sharing expertise with fellow professionals.
Who’s the Guest?
Mary K. Taliancich was born and raised in Buras, Louisiana. She joined the Hair Shunnarah family as a law clerk in 2019 before becoming a full-time attorney with the firm in 2020. Prior to that, Mary served as a law clerk with the Plaquemines Parish District Attorney’s Office.Mary graduated from Loyola University New Orleans College of Law with a Certificate in Civil Law. During law school, she served as a Loyola Maritime Journal associate. Prior to law school, Mary attended Ursuline Academy in New Orleans and then graduated from the University of Louisiana at Lafayette where she earned a degree in Business Administration.
Highlights
Mary’s previous career aspirations in domestic violence and her decision to divert from this path How she identifies missing pieces in a case and the subsequent steps taken to retrieve them Different approaches to conducting depositions and the standard deposition process The importance of client communication The necessity for clear and defensible justification for claims made in estimates
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Mary K. Taliancich https://insuranceclaimhq.com/attorney/mary-k-taliancich/
Episode Resources -
Tobias Patch, an entrepreneur with experience in business and insurance sectors, is interviewed by Galen Hair on the Level Up Claims Podcast. Tobias discusses his journey leading up to the creation of Brelly, an AI-powered platform that aids policyholders and professionals in managing insurance claims. The platform aims to offer efficiency, transparency, and collaboration. A planned feature for Brelly is an AI assistant that can provide contextual support to insurance claims, further improving the efficiency of the platform. This AI assistant is capable of rapidly synthesizing information and identifying discrepancies in claims, leading to quicker resolutions. Emphasizing Brelly's core values, Tobias indicates the platform's goal to reduce stress for policyholders and help them return to their normal life as quickly as possible.
Who’s the Guest?
Tobias Patch is an entrepreneur with over a decade of successful leadership experience. He’s spent years in insurance claims, construction, and helping companies with tech solutions. Now, he’s helping both policyholders and public adjusters with their claims handling.Highlights
Tobias’ experience of running a food truck and how it was a passion of his but quickly became a job and lost much of its original joy Brelly: A platform designed to help people get their insurance claims paid fast, fairly, and fully His aim to add transparency to the insurance claim space The importance of consistent client communication in order to mitigate potential issues and ensure client satisfaction Using Brelly to deliver a system that understands the specifics of the insurance claim, removing the pressure from users and streamlining the process How his AI assistant can help team members, particularly new adjusters What it means for Tobias to level up
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Tobias Patch https://brelly.com/ https://www.linkedin.com/in/tobias-patch-56763915
Episode Resources -
Galen Hair discusses the importance of SEO and video marketing in a conversation with Atiba De Souza, an expert in the field. The conversation emphasizes utilizing video content to boost search rankings and to foster trust, given the recent reclassification by Google to be video-first responses. They stress the importance of branding, consistent video delivery, and authenticity. They encourage businesses to use platforms like YouTube to address common customer inquiries, enhancing their online visibility and fostering customer connection.
Who’s the Guest?
Atiba De Souza is the Content Superman. Decades of running an exclusive agency combined with hardcore technical skills -- I'm talking CODE, people, REAL CODE! -- have made him one of the few people with the skills and insight to marry emerging software and Google’s algorithm with an intuitive feel for the culture of every social media platform.His clients call him the SEO Super Sleuth, the Business Ninja, the “Build Your Team” Guru, and the Super Connector! He was killing Search Engine Optimization (SEO) before the term was even invented, ranking regional and national brands in the US on page 1 of Google for over 15 years. His content strategies are not just bells and whistles; his vision is inspiring and his voice is thunderous in the B2B SEO space. Not even the best of the best can say that they ranked more than 3000 pages on the first page of Google results while helping companies enjoy qualified leads. This Superman CEO of a Video Marketing Agency has been featured on many renowned platforms including Traffic & Conversion Summit, Digital Marketer Blog, Fox, Digital Journals, The Times, & USA Today.
Highlights
The importance of SEO in the age of AI given the proliferation of content, and the ways Google has adapted its policies accordingly How video helps to create trust with potential customers, as it forms a human connection that written content cannot The secret to outshining competition on YouTube by making the video title the question you're answering in the video The importance of authenticity: How you can start showcase your individuality and stay true to yourself when creating videos What leveling up means for Atiba: Improving every day, regardless of how minute the progress may seem
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Atiba De Souza https://us.brightonseo.com/people/atiba-de-souza
Episode Resources -
In this podcast episode, host Galen Hair interviews David Fradin, a seasoned consultant, trainer, and educator with over 50 years of experience in the technology and business sector. David began his career in aerospace engineering, his entrepreneurial activities, and participation in political campaigns highlighting his mediation and negotiation skills. He was recruited by Apple for his unique skill set, becoming instrumental in bringing the first hard disk drive for personal computers to market. David shares insights about his experiences at Apple, the strategic challenges faced, and his interactions with Steve Jobs.
As the author of the book "Organizing and Managing Insanely Great Products," he emphasizes the importance of understanding the five keys to product or service success, starting with a solid strategy. He exemplifies this with potential scenarios in the roofing industry, breaking it down into different market segments and understanding customer needs.
Who’s the Guest?
David Fradin is a Product Success Manager at Spice Catalyst, a consulting and training firm that helps organizations build, market, and launch successful products and services. He is also a Distinguished Professor of Practice and Advisor at Manipal University, where he teaches online courses on product management and marketing. He is a certified flight instructor and a commercial pilot with an instrument rating and has a passion for aviation and education.With over 50 years of experience in the technology industry, David has trained thousands of managers worldwide and has worked as a product leader at companies like Apple and HP. He has authored several books on product success, innovation, and design and has contributed to multiple publications and podcasts. He is on a mission to share his insights and best practices with aspiring and experienced product professionals and to help them build insanely great products and services that delight customers and create value.
Highlights
His move to Apple and his initial roles in the company, specifically bringing to market the first hard disk drive on a personal computer How he maneuvered Steve Jobs' plans to eliminate the Apple III The effectiveness of using stickers to promote the Apple III during a sales meeting, and the resulting conflict with Steve Jobs. The importance of management in product success The five keys to product or service success and the importance of an understanding of market strategy and segmentation Corporate values and their direct impact on a company's longevity The corporate scandal at Volkswagen and the implications of failing to uphold corporate values What 'leveling up' means to David, including honesty, self-integrity, care for others, and the planet
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with David Fradin https://www.linkedin.com/in/davidfradin https://spicecatalyst.com/author/davidfradin/
Episode Resources -
In this podcast episode, leadership coach Juan Alvarado shares his journey from military service to leadership coaching. He discusses his desire to serve others which started with younger generations and extended to aid professionals at all levels. Alvarado critiques conference culture and aims to provide practical, actionable strategies in his sessions. Alvarado focuses on small, dedicated audiences and measures his success by challenging leaders to refine their practices. He introduced his Blueprint to Leadership program as a way to reach more people. Juan emphasizes the importance of authenticity in communication, understanding one's role as a leader, and the continuous cycle of growth. He is highly regarded for the generous donation of his time, leading to remarkable results in his coaching.
Who’s the Guest?
As an expert in Leadership and a Certified Gallup Strengths Coach, Juan is a widely regarded United States Army War Vet who has trained teams of tens of thousands of soldiers in high-stakes situations. He has helped School Districts increase team efficiency and strengthen communication which resulted in happier and more appreciated employees.He helps individual leaders and their teams overcome complacency, and prevent burnout in the workplace. His “Blueprint to Leadership” Course has created more confidence and respect in personnel who carry supervisory and management roles. Being featured on FOX, NBC, and CBS has helped Juan lead the charge in creating Strength-Based leaders, and teams, giving rise to the culture at work for over 1500 School Administrators.
Highlights
Juan's 20-year leadership journey starting with a decade-long stint in the army The need for leaders to have a higher level of knowledge and the impact of such leadership on the overall growth of the individual and organization Issues with promoting someone based purely on tenure rather than competence Juan’s definition of success, which involves challenging the status quo and enabling people to think differently and set tangible steps towards their goals His strategy to share as much helpful information as possible during conferences and working with individuals who question the status quo Lack of intentionality as the primary cause of companies falling out of alignment The crucial role of intentionality in improving results and relationships in various aspects of day-to-day life The importance of knowing your goals and being present while engaging with your team members
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Juan Alvarado https://weraizethebar.com/
Episode Resources -
Lawyer Chris Otten shares his journey switching from being an insurance defense lawyer to serving policyholders. He underlines the importance of empathy and honesty when interacting with clients. Chris finds his past as a defense lawyer beneficial in his present role, often mediating between clients and insurance companies. He mentions his passion for teaching and community engagement, aims to positively impact people's lives, and is always open to new endeavors. Besides his legal practice, he is also a part owner of a restaurant. Chris believes in continually striving for excellence and delivering outstanding outcomes for his clients.
Who’s the Guest?
Christopher G. Otten joined Hair Shunnarah Trial Attorneys in 2022. Prior to that, Chris represented plaintiffs for personal injury and property casualty claims, as well as in the insurance defense field, where his practice was primarily focused on health care and professional liability issues. A member of the Louisiana State Bar Association and the State Bar of Texas, Chris is also admitted to practice before the United States District Courts for the Eastern, Middle, and Western Districts of Louisiana, the United States Court of Appeals, Fifth Circuit, and the United States Supreme Court.Born and raised in Hoboken, NJ, Chris came to New Orleans to attend Tulane University in 2001, graduating in 2005 with a B.S.M. in Legal Studies, German, and a minor in Political Science. In 2009, Chris earned his Juris Doctor from Loyola University New Orleans, College of Law.
Highlights
Chris’ transition from New Jersey to Louisiana, his involvement in law since college, and the effects of Hurricane Katrina on his life The balance between understanding and letting the clients express their unique experiences Galen remembers his encounter with Chris in a courtroom and reflects on his effective courtroom skills His admiration for women who continue to succeed in managing their various responsibilities, including those who are pregnant or have young children His daily routine between his academic office, attending to client matters, and managing his restaurant The importance of maintaining good relations with people and making a difference in their lives The value of understanding and empathizing with clients to better solve their legal matters The role of empathy in attaining successful outcomes in the legal profession What it means for Chris to level up': Honesty, empathy, and delivering outstanding results for clients
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Chris Otten https://insuranceclaimhq.com/attorney/christopher-g-otten/ https://www.linkedin.com/in/chrisotten
Episode Resources - Visa fler
