Avsnitt
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The organisational impact is in the big, scary L&D challenges you’ve been putting off!
Take skills. We do it manually right now and it means it’s too hard - we can’t do it map and measure them at the speed or scale required.
So we find an easier challenge to solve, to show we solved it. But to have true impact, we need to take on the hardest challenges.
From using AI to mapping skills, and engaging learners to centralising information, learn how in this conversation with HowNow CEO, Nelson Sivalingam.
Learn more about HowNow at gethownow.com
Timestamps
0:00 Why we need to tackle the big challenges
6:50 The Engagement Gap
13:59 Mapping and measuring skills
17:26 AI for the long term
27:59 Centralising learning
39:06 AI for L&D
42:11 Demonstrating impact
50:49 Tackling Incomplete data
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Struggling to shift L&D’s perception in the business? You’re not alone!
Thankfully, Danielle Dziurun is here to help - with a proven framework for understanding current perception, shifting it, and aligning to business goals.
By the end of this episode, you’ll have the confidence and skills to improve L&D perception and impact.
Timestamps
0:00 Intro to Danielle
2:06 Understanding L&D’s perception
7:04 Next steps based on your learnings
10:21 Connecting development to core values
14:58 How we align to commercial goals
20:02 Using data effectively in L&D
23:22 Removing friction for learners
Useful links
The First 90 days – Michael Watkins
The Ramblings of an L&D Professional – Helen Bailey
Learning Transfer Evaluation Model – Will Thalheimer
How to connect
Find Danielle on LinkedIn: https://www.linkedin.com/in/danielledziurun/
Learn more about HowNow: gethownow.com
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
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Saknas det avsnitt?
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“We don't own their time or attention. So how can we genuinely get people engaged?”
This is Greg Arthur’s mindset around learning experiences, and he’s created a process that solves the issue.
In this episode, he joins us to talk through the first part - how we build a foundation by understanding problems, stakeholders, context and more.
Timestamps
0:00 Intro to Greg
2:41 The fundamentals for solving problems
9:04 Mapping stakeholders and problems
17:52 The metrics that matter to people and the business
22:47 Finding your sub problems
26:03 Advice for small L&D teams
31:49 Where you can find Greg
How to connect
Find Greg on LinkedIn: https://www.linkedin.com/in/greg-arthur-flpi-736b288/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
Learn more about Two Circles: https://www.twocirclesstudio.com/
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“Research tells us that extremely low numbers of employees are truly happy with their experience at work – Gartner suggests it may even be as low as 13%.
“Unengaged employees are not productive employees, and they are unlikely to stay in your organisation for long.”
Those are the words of the LACE Partners team, who recently launched the employee experience revolution - a campaign and guide that provides five steps to successful EX.
Kat Bernardes and Cathy Acratopulo joined Gary to talk through delivering a meaningful employee experience.
From clarity of what that is to auditing your current experiences, building an EVP, and loads more.
Get your copy here: https://lacepartners.co.uk/the-employee-experience-revolution/
And sign up for the What The Fluff L&D Bootcamp: gethownow.com/wtf-bootcamp
Timestamps
0:00 Intro
1:36 Why EX is so important
6:36 Creating a robust EVP
11:32 Targeting different audiences
16:02 Auditing your current EX
21:56 Quick wins for EX
25:49 Driving business value and commercial impact.
30:00 Communicating value and co-owning the strategy
37:03 Shouting about your wins
40:07 Being the catalyst for EX change
How to connect:
Connect with Cathy: https://www.linkedin.com/in/cathy-acratopulo-lacepartners/
Connect With Kat: https://www.linkedin.com/in/kat-bernardes-452b9826/
Connect With Gary: https://www.linkedin.com/in/gary-stringer-copywriter
Learn more about LACE: https://lacepartners.co.uk/
Learn more about HowNow: gethownow.com
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As part of the L&D Drop-In, Bena Saiyed walked us through her process for a Root Cause Analysis - allowing us to solve real problems and drive business impact.
There was a slight issue with Bena's sound, but hopefully you can still hear all the valuable advice!
Sign up for What The Fluff here: gethownow.com/wtf-bootcamp
Read Bena’s guide to a Root Cause Analysis: https://sites.google.com/view/bena-s/services/root-cause-analysis
Connect with Bena on LinkedIn: https://www.linkedin.com/in/bena-s/
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As part of the L&D Drop-In, Meghan Fraser-Elvira talked us through how we can understand the culture, the person, and what engaging means in the context of our business to build great learning experiences.
Sign up for What The Fluff here: gethownow.com/wtf-bootcamp
Connect with Meghan on LinkedIn: https://www.linkedin.com/in/meghancfraserelvira/
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As part of the L&D Drop-In, Rob Plumb shared his experiences with using personalised, active, and value-adding language in learning content.
Sign up for What The Fluff here: gethownow.com/wtf-bootcamp
Connect with Rob on LinkedIn: https://www.linkedin.com/in/rob-plumb-29a77522b/
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As part of the L&D Drop-In, Srishti Sehgal walked us through the process of bringing organisational context into learning experiences.
Sign up for What The Fluff here: gethownow.com/wtf-bootcamp
Read the article on context-driven L&D: https://www.srishtisehgal.co/rubble/context-driven-lxd -
Connect with Srishti on LinkedIn: https://www.linkedin.com/in/srishti-sehgal/ -
Sign up for Srishti's newsletter: https://learning-nerds-diary.ck.page/subscribe
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Which human skills are we going to need in the next five years?
Assemble You have put together a new audio series on 10 of the human skills AI can’t replicate, and Adam Lacey joined Gary to talk through five of them.
Including creativity, resilience, empathy and much more - with recommendations on how we build them for the future.
Access the Future Human series: https://www.assembleyou.com/products/future-human
Sign up for HowNow’s free L&D bootcamp: https://www.gethownow.com/wtf-bootcamp
Timestamps:
0:00 What is the Future Human series?
5:42 Any skills we won’t need?
8:31 Resilience
18:13 Creativity
27:20 Critical Thinking
30:53 Empathy and collaboration
44:24 Finding Adam and Future Human
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Rush into buying tech, and before you know it, you’re tied into a contract for something that doesn’t solve your problems.
It’s a tale as old as time and one that Ross Stevenson's free template can save you from!
The Founder and Chief Learning Strategist at Steal These Thoughts joins us to explain how we can make smart choices - instead of following tech trends - to solve our problems.
Sign up for the WTF Bootcamp: https://www.gethownow.com/wtf-bootcamp
Get Ross’ free tech template: https://www.linkedin.com/feed/update/urn:li:activity:7156195743949537280/
Get HowNow’s free RFP template: https://try.gethownow.com/rfp-template
Timestamps
00:00 Intro to Ross and his tech template
1:41 Why are we drawn in by new tech?
7:09 Finding problems that need solving
18:48 Can our existing tech stack help?
25:37 Finding new tech for problems?
39:32 Apply all of this in your context
42:31 Audience Q&A
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“A trusted advisor is a strategic business partner embedded in the business. Who understands the business and is driving value for the organisation.”
The question is, how do we become one? And unpick ourselves from the position of being an order taker?
DR. Keith Keating, author of The Trusted Learning Advisor, explains all in this episode.
We discuss why we end up in the order-taker lifecycle, why we should become trusted learning advisors and some of the key steps for getting us there, why willingness to learn and understand our audience are critical, overcoming resistance and much more.
Timestamps
0:00 Who is Keith Keating?
3:12 The order-taker cycle
7:52 The value prop of a trusted advisor
16:50 The motivation for becoming one
23:47 The role of listening and role playing
27:54 Take ownership of problems and stop saying “not my job”
32:40 How to roleplay and practice conversations
37:09 Handling resistance
47:25 Keith’s final advice
How to connect:Connect with Keith: https://www.linkedin.com/in/dr-keith-keating-1976963a/
Get your copy of The Trusted Learning Advisor: https://www.koganpage.com/hr-learning-development/the-trusted-learning-advisor-9781398612457
Sign up for the What The Fluff Bootcamp: gethownow.com/wtf-bootcamp
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Sign up for What The Fluff today: gethownow.com/wtf-bootcamp
Context is absolutely crucial to delivering L&D impact! From the self-awareness of our current capabilities to stakeholder expectations and the business’s commercial goals - it’s huge.
But how often do we reflect on our current context and feed that into our strategy?
Probably not enough and in this episode, the brilliant Patrick Mullarkey talks us through these three key steps for turning this context into impact.
1. Reviewing our current position and conditions.
2. Understanding stakeholder perceptions and expectations.
3. Ways to act on that and drive L&D in the right direction.
Timestamps:
0:00 Understanding your current context.
10:38 Speak to your stakeholders and learn where they are.
14:37 Questions L&D teams can ask about current strategy.
24:14 What do stakeholders and investors expect?
31:12 Do we overpromise and underdeliver?
34:11 Build a commercial understanding.
41:04 Scaling L&D based on context.
44:09 Q&A and final thoughts.
How to connect:
Sign up for What The Fluff: gethownow.com/wtf-bootcamp
Connect with Patrick: https://www.linkedin.com/in/mullarkeypj/Connect with Gary: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
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Sign up at: gethownow.com/wtf-bootcamp
Say hello to your six-step, self-paced course for a winning L&D strategy 👋
If you’re struggling to show impact, battling to get buy-in or exhausted by a lack of L&D engagement, you’ll love What The Fluff!
Over four years, we've worked with innovative L&D teams, interviewed hundreds of industry experts, researched what learners really think, and even written the book on Learning at Speed.
This bootcamp combines the best of that to break down your L&D strategy and rebuild it for impact.
Get the skills, frameworks and proven tactics for L&D success completely free at gethownow.com/wtf-bootcamp
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Inspired by his great article on getting the basics right before embracing new technologies, Paul Matthews returns to the podcast to discuss how we do that in 2024.
From the fundamentals of problem discovery to driving successful behaviour change, working well with stakeholders and much more, this is a great reminder before 2024 really gets going.
Timestamps
00:00 Introduction to Paul and the episode
02:33 Defining impact in your organisation
09:31 Discover problems before you act
17:57 Understanding your L&D brand
25:21 The importance of listening
30:40 Basics of good behaviour change
38:49 Who do problems affect and how?
How to connect and useful links
Read ‘Go back to basics before embracing shiny new technologies’ here: https://www-trainingzone-co-uk.cdn.ampproject.org/c/s/www.trainingzone.co.uk/develop/business/go-back-to-basics-before-embracing-shiny-new-technologies?amp
Connect with Paul on LinkedIn: https://www.linkedin.com/in/paulmatthews100/
Visit his website and sign up to his newsletter here: https://paul-matthews.com/
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The buzz around AI for L&D has never been higher but the conversation is surface level and dominated by gimmicky ideas.
Egle Vinauskaite takes us beyond that in this episode, diving into the challenges and practicalities of using AI for L&D. From the ethics to the context and the core principles you need to get it right.
Running order
0:00 Intro the show
1:12 Meet Egle
5:28 Why is organisational context so crucial?
12:03 Lessons from speaking to business leaders.
16:35 Why motivation and environment are key
23:11 Privacy, bias and the ethics of AI in L&D
31:46 Does more information mean better decision making?
35:11 How is AI currently perceived in your business?
39:23 Audience Q&A
How to connect
Find Egle on LinkedIn: https://www.linkedin.com/in/vinauskaite/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Get 37 Lessons For A Winning L&D Strategy: https://www.gethownow.com/disrupt
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Collecting feedback can be a challenge, especially when it comes to our content! From the framing to the timing, it’s easy to get the basics wrong, but this episode helps us get it right.
Matt Laybourn, Founder of Rockee - a platform built to collect content feedback in real time - joined Gary to talk us through the fundamentals of capturing feedback we can use.
Timestamps
0:00 Intro to the episode, Matt and Rockee
4:04 The basics of good feedback
8:38 Is there trust in your content?
13:20 Improving content through feedback
16:44 Low-hanging fruit and quick wins
19:38 When we collect feedback matters
26:34 Storytelling using feedback
31:28 Keep feedback personal
How to connect
Find Matt on LinkedIn: https://www.linkedin.com/in/matt-laybourn/
Learn more about Rockee: https://rockee.io/
Listen to The Sausage Factory: https://podcasts.apple.com/gb/podcast/the-sausage-factory/id1687059013
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Nelson Sivalingam, CEO and Co-Founder of HowNow and Kasper Spiro, Co-Founder and Chief Strategist at Easygenerator to discuss the shift from hiring to upskilling.Expect to learn the smart ways of identifying your urgent skills gaps, pitfalls that can derail your efforts and how you can get started with skills-first learning.Learn more about HowNow here: https://www.gethownow.com/Learn more about Easygenerator here: https://www.easygenerator.com/Connect with Nelson: https://www.linkedin.com/in/nelsonsivalingam/Connect with Kasper: https://www.linkedin.com/in/kasperspiro/
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Backed by the latest HowNow and Lattice research, this episode takes you through four realistic HR trends for 2024. No gimmicks, just proven tactics for more impact in the year to come.
Learn more about HowNow here: https://www.gethownow.com/ Learn more about Lattice here: https://lattice.com/
Timestamps
0:00 Intro to HowNow and Lattice
4:26 The issue with career conversations
10:54 Having better career conversations
18:19 Flexible working in 2024
29:03 The shift from hiring to upskilling
38:54 What AI means for HR and L&D
42:34 Recapping 2024 HR Trends
43:28 Putting this into practice
50:26 Q&A
How to connect:
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Find Jules on LinkedIn: https://www.linkedin.com/in/julietstrong/ Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ -
There’s been a lot of talk about Slack’s recent week-long hiatus dedicated to learning in the past few weeks.
"Ranger Week" involves employees temporarily putting aside their regular work duties to study various modules offered through Salesforce's Trailhead online learning platform.
And to achieve Ranger Status, Slack employees need to complete approximately 40 hours of online learning.
With all the debate on this approach, HowNow Head of People, Pauline Taylor, joined Gary to talk through the pros, cons and improvements to be made.
Read HR Grapevine’s article on this: https://www.hrgrapevine.com/content/article/2023-10-24-slack-announces-radical-week-long-shutdown-due-to-an-internal-skills-crisis
Running order:
0:00 Slack’s week-long shutdown
2:28 Taking people out of the workflow
6:09 The importance of context
10:23 Relevance and structure in learning
17:51 Learning with purpose and autonomy
25:14 Feedback for learning initiatives
27:05 The impact on wellbeing
29:36 How to improve this approach
How to connect
Connect with Pauline on LinkedIn: https://www.linkedin.com/in/paulineparsley/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Follow HowNow on LinkedIn: https://www.gethownow.com/
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Learn more about what we do: https://www.linkedin.com/company/10956378 -
Backed by the latest research, Nelson and Gary take you through 5 realistic L&D trends for 2024. No gimmicks, just proven tactics for more impact in the year to come.
From using AI intentionally, to aligning with you organisation’s goals and upskilling people for the future, you’ll want to hear this conversation.
Download The 2024 L&D Trends Report here: https://try.gethownow.com/2024-trends
Running order
0:00 Introduction
2:15 Aligning with company goals
10:49 Problem discovery
13:05 The shift to upskilling
17:20 Skills and retention
20:43 The cost of inaction
22:29 Skills-first L&D
28:30 Time and engagement as barriers to learning
34:18 People can’t find information they need
40:58 Using AI intentionally
46:40 Audience Q&A
How to connect
Find HowNow on LinkedIn: https://www.linkedin.com/company/10956378
Visit our website: https://gethownow.com/
Find Nelson on Linkedin: https://www.linkedin.com/in/nelsonsivalingam/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
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