Avsnitt
-
In this episode of Key Takeaways, Chuck Murphy and Maggie Bright sit down with Rakesh Patel, Senior Manager of Market Research Insights & Intelligence at Allstate, to discuss his unexpected career shift from electrical engineering to consumer insights. Rakesh reflects on how an analytical mindset has shaped his approach to both qualitative and quantitative research, how the industry has evolved over the past two decades, and why brand marketing remains essential. The conversation covers balancing short-term performance with long-term brand building, adapting to faster timelines, and exploring the potential of AI tools. Along the way, Rakesh shares lessons on curiosity, adaptability, and mentoring the next generation of researchers.
Brand Marketing Is Still Vital. The team strongly refutes the notion that brand marketing is obsolete. Allstate, with billions in ad spend, exemplifies a long-term brand-building strategy that complements short-term performance campaigns.The speed of modern research has shifted - DIY platforms, faster timelines, digital focus groups - the underlying principles of good research remain the same: asking smart questions and interpreting answers with rigor.Skepticism is healthy amid hype, as AI tools and synthetic data become more integrated, research teams will need to educate internal stakeholders on when to trust, question, or avoid synthetic methods. Transparency in methodology and sample source will be more important than ever. AI tools can be great for speed, cost, and scale, but human insights and creativity are still critical. The Research Role Is Evolving. Despite technological changes, core research principles remain. The challenge lies in adapting methods to meet new demands while maintaining quality.Mentorship and Growth. Rakesh emphasizes the importance of mentoring younger researchers. Their enthusiasm and curiosity - especially around new tools like AI - bring energy and drive innovation.
Key Takeaways:
"It was the problem-solving aspect that drew me to research - same as engineering, but applied to business questions. That part still excites me." - Rakesh Patel"Some people treat brand marketing like a tax, but I see it as an investment. You can model price sensitivity and prove brand value - people pay more for a logo because of what it means." - Chuck Murphy"We did a study on sideline branding, and while it’s hard to calculate ROI directly, we saw that once a brand disappears from that space, it creates a massive hole - both in perception and opportunity for competitors." - Maggie Bright"The biggest concern with synthetic respondents is that they’ll regress to the mean. You lose those breakthrough insights you get when real people challenge your assumptions." - Rakesh Patel
Quotes: -
Key Takeaways
Tailor each workshop with the right combination of guidelines, team size, and focus, ensuring flexibility to adjust as the session evolves.Non-judgmental brainstorming is critical to generating innovative ideas. Save critique for later.The facilitator's energy level sets the tone and should be 1-2 clicks above the rest of the room bringing just enough energy to inspire the group without overshadowing their contributions.Mixing different perspectives - from subject matter experts to outsiders - sparks creativity and challenges assumptions.Choose an offsite or unconventional location for innovation sessions when possible to break routine and encourage fresh thinking.
"The magic happens when people feel they’re part of something special, not just another meeting on the calendar." - Stephen Holmberg"It’s not just about new ideas; it’s about creating an environment where people feel comfortable sharing them. Even ideas you think are bad can spark something brilliant in someone else—every idea has value in the expansion phase." - Maggie Bright"The art of being a good moderator is knowing when to push participants out of their comfort zones and when to reel them back in. Energy in the room is everything. If the facilitator is dialed in, everyone else will follow." - Stephen Holmberg"We as humans are great at judging, but in these sessions, it's important to suspend that judgment. Save it for later when we narrow down ideas. A successful innovation session starts with leaving judgment at the door—creating a space where any idea can thrive is key." - Stephen Holmberg"It's not just about being creative, but staying focused. The hardest part of innovation is not just coming up with ideas, but staying focused on the ones that matter most." - Chuck Murphy
QuotesResources
How to Become an Innovation Superhero: https://murphyresearch.com/how-to-become-an-innovation-superhero-podcast/The X & O’s of Leading Successful Innovation Sessions: https://murphyresearch.com/how-to-become-an-innovation-superhero/ -
Saknas det avsnitt?
-
Key Takeaways:Gen X is less likely to work out at the gym or use fitness memberships compared to other generations.A clear lack of fitness programming specifically for Gen XGen X has a different approach to fitness, viewing it as important but not the organizing principle of their lives.Gen X values self-sufficiency and independence, leading them to prioritize fitness as a personal responsibility rather than a social activity.Gen X is harder to market to due to their skepticism and desire for self-sufficiency, making it challenging to sell them fitness programs.Quotes“I think it adds a depth to the research that you could debate is necessary in all instances, you know, it’s not written necessarily directly into the objectives, but it adds something in terms of the context and the richness of the research to see pGen X has some of the lowest numbers of gym memberships. The boomers are actually more likely to have gym memberships than Gen X does." – Sarah Marion“I do think that Gen X has always been attitudinally very different, and there’s definitely aspects of the younger generations that feel more like boomers than they do.” – Chuck Murphy“I think that a big chunk of it is generational. I do believe that life stage plays a part. I think these are two things that are related. But generationally, I do think that as millennials move into middle age, more of them will keep their gym memberships than Gen X has.” – Sarah Marion
-
Key Takeaways:Resurgence of In-Person Research: After a significant shift to digital methodologies during COVID, there’s renewed interest in face-to-face research. In-person settings provide unique, nuanced insights that are difficult to replicate online.Balancing Methods: While digital research is efficient and cost-effective, in-person research adds a layer of emotional and physical context, offering richer insights, particularly in complex projects.Challenges of In-Person Research: Logistical issues, such as the travel and coordination involved, remain significant barriers, but the payoff can be substantial in terms of stakeholder alignment and deeper insights.Predictions for the Future: Maggie and Chuck predict that 75% of qualitative research will remain digital, but critical projects requiring deep human connection and consensus will continue to rely on in-person methods.Quotes“In-person research adds a depth you can’t get digitally, even if it’s not written directly into the objectives, but it enriches the context and overall quality of insights.” – Maggie Bright“The best people at the best companies know the value of being in person for critical discussions and decisions, and that won’t go away.” - Chuck Murphy“The pendulum is swinging back to in-person research. There’s something about being there that connects us more deeply to the research and the people involved.” – Maggie Bright
-
Chuck, Sarah and Maggie discuss the current state of health trackers. From the Fitbits to the modern Apple watch, they examine who is using these tools and how they influence our behaviors.
Key Takeaways
What the current state of wellness tech isThe type of individual who is using wellness techNutrition trackers vs fitness trackers and who uses whatThe current state of trackers and how they have evolved -
Maggie and Chuck talk about knowing your category within your market, and how that can have a great impact on how you do business.
Key Takeaways:
How to know your category
Companies that know their category well and the advantages they have
The effects your category has on your research
-
Key Takeaways:
What is the right number of segmentation for your project?Experiences with using large vs. smaller segmentsPros and cons of segmentation sizeOur experiences working with unique projects and their approach to segmentation -
Key Takeaways:
How has inflation impacted spending when it comes to health and fitness?Is health and fitness a luxury item or more of a staple?With “back to office” becoming more prominent, how it is effecting our health routines and spending?Resources:
Online Fitness Deep Dive 2022: Online Fitness and the Return to the GymMurphy Research - State of Our HealthThe Rise of Online Fitness -
Key Takeaways:
• What it’s like working at a major brand company
• The pros/cons of doing research vendor side
• The pros/cons of doing research client side
• The future of qualitative research
Quotes:
“I think one of the nice things that has come out of the pandemic is qualitative research, it's gotten a lot easier because we have this kind of new trust in some of the more online methodologies.”
- Olga Sajkowski
“With eSports we could have had a debate. Is it even fair to call it a sport? And now we're seeing this whole revolution on how products are positioned and designed around the industry.”
- Maggie Bright
-
Key Takeaways:
Best practices for delivering a presentation
Individual fears about public speaking
Tips for a smooth delivery
How public speaking is good for your career
How practice can make perfect
Quotes:
“In my mind, there's sort of two parts of this. One has to be mastery of the content, and the better, you know the content, the more comfortable you feel. And the other part is confidence, like sheer confidence. Getting out there and being like, alright, I'm gonna do this.”
- Maggie Bright
“ I think the most important thing is just mastery of the content overall, even beyond the deck that you're presenting. So then you can be flexible as you move through whatever the content is, whether it be a more formal public speaking, or a presentation to a group of clients.”
- Maggie Bright
“I kind of think for most people, if you want to continue progressing, there's no way around this. You have to conquer that. You can't hide from it.”
-Chuck Murphy
-
In This Episode:
The entire sector of “online fitness” has seen a huge increase in interest among consumers, thanks to COVID. We sit down in today’s podcast and talk about what that looks like, if it’s here to stay, or if this is just another passing fad.
Key Takeaways:
How online fitness has boomed during and since the pandemicAs we return to “normal” what aspects of online fitness are here to stayDoes the ease of online fitness take market share from in-person gymsDoes the data driven aspect of online fitness actually make for better workoutsDoes setting an environment matter when it comes to fitnessWhat problems does online fitness solveResources:
State of Our Health Tracker
Peloton
-
In This Episode:
Chuck sits down with two first year marketing researchers and discusses what their first year in the field was like. We discover the things they found easy, stuff that was difficult to adjust to, and advice they have for anyone ready to jump into the world of market research.
Key Takeaways:
How to transition successfully from a student to a professional market researcherAdvice for newcomers beginning their careers in market researchWhat aspects of the job were surprising, or expected in that first yearHow to shift your workflow to a fully remote teamThe preferred communication tools of the team -
Key Takeaways:
Consumer attitudes on retailers responsibility around sustainabilityOpportunities for mission-driven brands to connect with consumersMurphy Research’s Path to Purpose study that measure the impact of brand mission on purpose in consumer perceptions and purchasingResources:
4 Things You Need to Know About SustainabilityState of Our HealthPath to Purpose -
Key Takeaways:
Challenges when starting a segmentationCreative ways to communicate a segmentationImportance of stakeholder inclusion in the beginning of the processResources:
Should Your Segmentation Be Global or Localized?8 Creative Ways to Use Segmentations2 Key Questions to Answer to Rock Your Next Segmentation -
Key Takeaways:
What is market research?What qualities make a great researcher?What do we look for in candidates?Murphy Research’s work culture.Resources:
Join our team! Murphy Research’s careers pageConnect with us on LinkedInMurphy Named One Of The Best Places To Work In LA... Again! -
Key Takeaways:
How many Americans are making New Year’s resolutions?Discussing the drastic decline of resolution making.What are Americans' top New Year's resolutions?How shifting attitudes in Americans’ is leading to new wellness trends.Resources:
Resolution trends indicate cautious optimism for fitness and nutrition brands blogMurphy Research’s State of Our Health (SOOH) series is the largest syndicated health and wellness tracker Annual Trends Report Tracking a Year of Continuous Change: 10 Trends That Will Shape 2022
