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This week we announce the deep integration of Galileo, the world’s AI Assistant for HR, into ServiceNow (Now Assist) and the fast-growing HCM system HiBob.
This means you can now access Galileo in the flow of work.
Additional Information
Announcement Details
The Mercury Release of Galileo Signals a New Era for Intelligent Agents
Q&A: Get Galileo for ServiceNow
Q&A: Get Galileo for HiBob
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This week, in advance of major announcements from us and other vendors, I give you a good overview of the AI Agent market, and discuss the new role of AI governance platforms, AI agent development tools, AI agent vendors, and how AI agents will actually manifest and redefine what we call an “application.”
I discuss ServiceNow, Microsoft, SAP, Workday, Paradox, Maki People, and other vendors. My goal today is to “demystify” this space and explain the market, the trends, and why and how your IT department is going to be building a lot of the agents you need. And prepare for our announcements next week!
Chapters
00:00 Introduction to AI Agents and Market Trends02:55 Understanding Intelligent Agents and Their Applications05:48 The Role of Agents in HR and Business Workflows09:09 Agent Management and Governance Challenges11:46 ServiceNow’s Evolution and AI Integration15:06 The Future of Custom Agent Development17:55 Upcoming Events and Industry Insights20:46 The Impact of AI on HR and Workforce Dynamics
Additional Information
The Mercury Release of Galileo Signals a New Era for Intelligent Agents
The End of HR As We Know It (long read on AI’s impact on HR)
The Rise of The Superworker: Four Stages of AI Explainer Video
Microsoft Launches People Skills In Copilot, Altering The HR Tech Market
Irresistible 2025: Join Us (almost full)
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In this episode of the WhatWorks podcast, Dara Engle, CHRO of ORIX USA, speaks with Kathi Enderes to explore the power of systemic HR in transforming a global organization.
Discover how Dara navigates the complexities of leading HR in a multinational context, leveraging her extensive experience to drive strategic alignment and transformation. From building resilient cultures to managing change in a fast-paced environment and coaching senior executives, Dara shares invaluable insights and advice for HR leaders and aspiring CHROs.
Additional Information
Systemic HR: The New Operating Model Designed for the Age of AI
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In this week’s podcast I discuss my meetings with many companies in Europe about “how to rapidly implement AI” to improve productivity and scale. And every single company is being asked to do this now, some with very mature and sophisticated plans.
So the first question I ask is “how do we implement AI to improve the productivity of the company” and then “how do we also do this within HR?” Well now that we’re a few years into this journey, the land mines and lessons are becoming clear, and I discuss what’s going on in some of the largest companies in the world. And yes, everything you know about HR itself is changing at a rate I’ve never seen before.
The second question I discuss is “what is about to happen to Corporate Learning?” And in this case I walk through the large session I had at the L&D Tech conference and how radically L&D is about to be revolutionized. A big research report on this is coming soon, but in the podcast I discuss “the end of the publishing model” in L&D, and all that implies.
For those of you still a bit confused by AI and Agents in general, I urge you to Get Galileo, our ready-made AI assistant for HR. You’ll learn everything you need to know about agents and you’ll also have the world’s best “digital HR consultant” at your desk.
Come see us at Unleash Vegas or Irresistible over the next few weeks, and next week I’ll cover some more in-depth case studies I want to share.
Sound Bites
“AI threatens the HR profession as we know it.”“Every employee is going to have their own large language model.”“We need to redesign the work to use AI.”“The AI push is forcing us to clean up our roles.”“AI can change 70 to 80% of the L&D process.”“This is a revolution, not a step change.”Additional Information
Microsoft Skills Agent Disrupts the Skills Tech Market
The Mercury Release of Galileo Signals a New Era for Intelligent Agents
The White Collar Recession Is Real: What Should We Do About It?
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This week I discuss this massive shift toward “AI-Native” applications and systems which are radically different from traditional HR Tech, with a particular focus on L&D. I also explain how new AI architectures are so completely different from our traditional types of HR platforms, and how vendors have to be more expansive with their thinking. Vendors here include Sana, Degreed, Docebo, CodeSignal, Arist, Uplimit, and many other pioneers to come.
(I recorded this on a walk today so it sounds like I’m outside, but hopefully you enjoy the new ideas here.)
I’m going to be diving into this at L&D Technology in UK this week and much more at Unleash Vegas the first week in May.
Additional Information
The Mercury Release of Galileo Signals a New Era for Intelligent Agents
A Revolution In Corporate Learning Begins, Join The Journey
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Alfredo Thompson, Chief People Officer at Royal United Hospitals Bath, NHS Foundation Trust, talks with Kathi Enderes about how he is leading an end-to-end transformation of talent acquisition and onboarding for the Trust.
Built on principles of customer orientation and systemic HR®, the organization shifted recruitment from a compliance-oriented fulfillment center to a business growth function, using a combination of mindset shift, process redesign, technology enablement, and cross-functional collaboration.
The results are outstanding, significantly reducing the healthcare organization’s vacancy rates and increasing employee retention while also improving hiring manager and candidate satisfaction.
Additional Information
Emerging Trends in Talent Acquisition: Factbook
Talent Acquisition at a Crossroads
Systemic HR Overview
Transforming the NHS, by Sonia Mooney
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This week I detail the whole story: how the $360 billion corporate learning market is being blown up by AI.
This tidal wave has now arrived, with every major company asking “how can I get rid of a third of my training department and deliver skills faster in the flow of work?”
What happens to the Chief Learning Officer? What happens to the LMS? Is Instructional Design going away? What happens to needs analysis? And What are the new jobs in L&D being created?
And in this new world, will we even call it “Learning and Development” any more?
In this podcast I explain the history, the new role of AI, and the ten top implications for L&D, training professionals, HR teams, and employees around the world.
Chapters
00:00 Introduction to AI in Learning and Development03:01 The Business Landscape and AI’s Role06:04 The History of Learning and Development08:53 Challenges in Learning and Development11:45 The Future of Learning with AI15:05 Transforming Learning and Development Practices17:56 The Impact of AI on Corporate L&D Teams21:11 Redefining what L&D does24:06 Dynamic Learning Systems and AI Architectures26:48 A Fundamental Shift in Learning and Development Paradigms30:10 Don’t Get Caught In The Past
Additional Information
The Mercury Release of Galileo Signals a New Era for Intelligent Agents
A Revolution In Corporate Learning Begins, Join Us On The Journey
New Research: Secrets Of The High Performing CHRO
Artificial Intelligence in HR (Josh Bersin Academy)
The Rise of the Superworker: Delivering On The Promise Of AI
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Introducing the Galileo Mercury Release: a new reasoning model, extensive new data and information from Lightcast, the Universal Competency Framework from SHL, and our first “consultant mode” feature, Intelligent Benchmarking.
Galileo is now the essential AI tool for HR professionals around the world. Get Galileo Today!
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This week the economic environment changed, with new US reciprocal tariffs launched on 180 countries. The net impact, which is hard to predict, is lots of strategy discussions about manufacturing, redeployment of resources, price increases, and possible economic slowdown. In today’s podcast I explain what this means to you, as an HR leader or HR professional.
Additional Information
The White Collar Recession Is Real: What Should We Do About It?
The Rise of the Superworker: Reinventing Jobs, Careers, and Organizations
The Organization Design SuperClass (Certificate Program)
Systemic HR: The Lean, Mean HR Department
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Jörg Dersch, CHRO at XPAY, joins Kathi Enderes to discusses innovation in HR and how CHRO’s can stay ahead. He also shares advice to CEOs about their role in HR issues.
He shares his journey into HR leadership and how HR leaders can become true strategic partners in their organizations. From navigating digital transformation to building business acumen, Jörg offers valuable insights into what it takes to succeed in today’s highly-innovative, tech-enabled HR landscape.
Jörg’s advice – “You own the company. Operate as if the company is your company”
XPay is a fintech company that offers various payment solutions, including international payments APIs, embedded payment solutions, and white-label payment card solutions, aiming to simplify and streamline payment processing for businesses.
Additional Information
New Research: Secrets Of The High Performing CHRO
CHRO Insights Research Report
CHRO Insights Benchmarking Survey
CHRO Insights Video (Youtube)
CHRO Insights Program Overview
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What’s the solution to political, economic, and global conflict? It’s not more anger and competition, it’s kindness. In this podcast I try to convince you that Kindness, the act of listening, caring, and helping, is a real secret weapon.
Additional Information
The World Happiness Report (which proves that trust and social connections matter more than money)
Edelman Trust Barometer 2025: Crisis of Grievance
Kindness at Work: Our Research and UC Berkeley Research
Irresistible: The Seven Secrets of the World’s Most Enduring, Employee-Focused Organizations (my book)
The Atlantic Article I mention
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Today I wanted to briefly discuss the impact of US Tariffs on manufacturing talent. As many of you know, decisions about where to locate manufacturing are very big and very important. As you’ll hear, much of your company’s response may come down to talent and skills issues, since manufacturing skills are in short supply. I hope this conversation helps you think through the fast-changing economic issues our companies face.
Additional Information
New Certificate Program: Building A Skills Strategy That Works
Job Redesign Around AI: Work Intelligence Tools Arrive
Understanding Talent Intelligence: A Primer
How To Take A Pragmatic (and winning) Approach To Skills
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Today I talk with Vijay Swaminathan, the CEO and co-founder of Draup, one of the most amazing data and insights providers in HR.
Vijay and his partner Vamsee Tirukkala were the original founders of Talent Neuron, a pioneer in talent planning. Now, with Draup, they’ve gone an order of magnitude beyond to build a data platform that identifies skills, technologies, competitors, labor market trends, and a myriad of financial and organizational data to help companies benchmark themselves, plan, hire, and prepare for AI transformation.
You’ll learn a lot about skills inference, workloads, and much more about the role of data and talent intelligence in all areas of HR. For more information on AI transformation, read some of the links below and sign up for our new Josh Bersin Academy course “Building a Skills Strategy That Works.”
Additional Information
New Certificate Program: Building A Skills Strategy That Works
Job Redesign Around AI: Work Intelligence Tools Arrive
Understanding Talent Intelligence: A Primer
How To Take A Pragmatic (and winning) Approach To Skills
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In this podcast I describe the massive AI-powered revolution starting in corporate L&D, and give you some history, context, and a mandate for the future. This is based on a massive research program we’ve been doing for the last year and I’m now convinced that this entire $360 Billion market is going to reinvent itself.
Vendors mentioned include Sana, Uplimit, Docebo, Arist, CodeSignal, 360Learning, Cornerstone, LinkedIn, Microsoft, as well as Workday, SAP, and Oracle. This is a huge space so I can’t cover them all but we will be launching much more on the Corporate Learning Revolution in the coming months.
If you want to experience this revolution, join The Josh Bersin Academy and get Galileo because we’ll be exposing you to all this soon. If you’re a vendor and you want us to know about your fantastic innovations, please reach out here and we’ll talk with you.
As you’ll hear in the podcast, I see this as one of the most exciting applications of AI in the coming years, so stay tuned and join us in the revolution!
Additional Information
Learning in the Age of AI Benchmarking Study
A Revolution In Corporate Learning Begins, Join Us On The Journey
Please join me at the L&D Technology Conference on April 23 in London
Irresistible: The Global Conference for HR Leaders And Their Teams
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Tigran Sloyan, CEO of CodeSignal, talks with Kathi Enderes about his company’s mission to transform skills assessment and development with AI. He shares insights from his experience at Google, where he recognized flaws in hiring practices that prioritize resumes over actual skills.
Tigran explains how CodeSignal evolved from technical skills assessments to AI-driven personalized learning. He emphasizes the importance of a skills-based approach and using generative AI to make skills development more engaging. And as you’ll hear, it’s now possible to assess an employee’s skills through conversational AI.
Additional Information
Definitive Guide to Dynamic Organizations
Building a Skills Strategy That Works
Why Are Some Companies More Dynamic Than Others?
Assess and Develop Your Skills in HR: The Global Capability Assessment
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Everyone is talking about productivity, layoffs, and job redesign. In this week’s podcast I share much of what we’re learning in AI-based job design, all with a focus on productivity.
I discuss the role of Reejig, Gloat, Draup and the shift from “skills-based organization” strategies to “task and activity” redesign. And I also share my experiences with the “chainsaw” model of layoffs.
Additional Information
Busting Bureaucracy: Are Layoffs The Only Way To Go?
How To Create Talent Density
The Road To AI-Driven Productivity: Four Stages of Transformation
Galileo Professional, The Essential AI Assistant for Everything HR
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In this episode of the WhatWorks podcast, Caryn McGarry, CHRO of ICF, describes her journey to CHRO how she manages HR in a highly competitive professional services company. Caryn shares insights on the detailed nature of the C-suite partnership and how her unique career path contributes to her C-level business role today.
ICF is a large professional services company headquartered in Washington, DC with over 7,000 employees globally.
Additional Information
Why Is It So Hard To Be A Chief HR Officer (CHRO)?
New Research: Secrets Of The High Performing CHRO
Systemic HR Overview
How Systemic HR shapes TomTom’s Strategic HR Journey
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After an intense week in Europe at an HR Technology conference, I want to share my deep perspectives on Trust, which is in very short supply these days. Not only do European leaders mistrust the US right now, the Edelman Trust Barometer shows that 2/3 of employees no longer trust the CEOs of their own companies.
In an effort to help you think this through, I share the three dimensions of trust and give you some important things to think about in your own career and in your role as an HR professional, leader, friend, or advisor to other leaders in your company.
Additional Information
2025 Edelman Trust Barometer: A Crisis of Grievance
Citizenship At Work: Dealing With Politics Inside and Outside The Company (podcast)
Corporate Citizenship Defined: Trust, Inclusion, and Responsibility
Giving Voice to Values: Certificate Program in The Josh Bersin Academy
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After a long week of meetings about AI transformation with many companies, I want to highlight the big paradox we face. On one hand, AI is now seen as a proven, pragmatic solution to productivity, growth, and customer experience. So every company is pushing for AI transformations in every domain. But on the other hand, AI is also likely to eliminate many routine jobs, already leading to a white-collar recession. (White collar and college educated workers are having a hard time finding new jobs.)
How do we deal with this paradox? Listen in and I’ll tell you the story, and also explain how companies are redesigning their entire job architectures to accommodate the AI change.
Additional Information
First HR AI Success Metrics Beyond “Saving Time” Emerge from Josh Bersin Company Analysis
The Rise of the Superworker: AI Imperatives for 2025
Meet Galileo, your essential AI assistant for everything HR.
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This week I summarize some of the hard-hitting AI transformation and productivity stories we’re hearing from clients, and I explain the various ways to approach these topics. I also discuss the surprising pushback on DEI and how workforce fear and stress has risen in our companies. All this leads to a new and important new role for HR leaders: driving and leading the push toward productivity and automation throughout the company.
And finally I try to give you some perspective on the Elon Musk DOGE work going on in Washington and how this impacts our business strategies.
Additional Information
Busting Bureaucracy: Are Layoffs The Only Way To Go?
New Research: Secrets Of The High Performing CHRO
Despite Political Firestorm, Diversity Investments Are Alive And Well
The Rise Of The Superworker: Delivering On The Promise of AI
Edelman Trust Barometer 2025
Resources For You
The Organization Design SuperClass (Josh Bersin Academy certificate program)
Elevating Equity: Comprehensive Certificate Program in The Josh Bersin Academy
Get Galileo®, The Essential AI Assistant For Everything HR
- Visa fler
