Avsnitt
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In this episode of The ITSM Elevate, we tackle the real monster behind every ITSM transformation: Organizational Change. Why is it so difficult? How can you navigate it? We explore two powerhouse frameworks—the Satir Change Model and Kotter’s 8-Step Process—to guide you through the emotional rollercoaster of change and land safely at the summit of service excellence. Get ready for stories, insights, and strategies to elevate your ITSM journey!
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A Digital Maturity Model is a framework that helps organizations assess and benchmark their progress in digital transformation (the digital strategy in ITSM/ITIL® 4) across multiple dimensions. It typically defines progressive stages of maturity—from initial ad-hoc digital efforts to fully optimized capabilities—enabling businesses to evaluate their current state, identify gaps, and create targeted roadmaps for advancement. The model examines capabilities across key areas including strategy, customer experience, operations, technology infrastructure, data analytics, and organizational culture, recognizing that true digital maturity requires holistic transformation rather than merely implementing new technologies.
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Saknas det avsnitt?
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This is the final episode of our ITIL 4 Unplugged series, wrapping it all up with three critical ITIL practices: Service Request Management, Service Level Management, and Information Security Management. Sarah and Chris briefly touch on Capacity, Availability, and IT Service Continuity Management, as they all contribute to maintaining strong service levels.
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We’re tackling something every IT service depends on—the 4 Dimensions of Service Management. These are the four key areas that determine whether an IT service runs smoothly or crashes and burns.
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In this episode, we’re diving into something that makes ITIL actually work in the real world - The ITIL Guiding Principles, the golden rules of IT service management. These seven principles help businesses make smart decisions, avoid unnecessary headaches, and, most importantly, focus on what really matters.
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This episode introduces the key concepts of IT service management in a way that’s engaging, practical, and easy to understand.
