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In this episode of Hotel Moment, Karen Stephens sits down with Alicia Zur-Szpiro, Co-founder and Creative Director of Wanderland London, the world's first consultancy dedicated to kids and teens in hospitality. With her background in game design, toy invention, and publishing, Alicia offers fresh insights into how hotels can engage this often overlooked demographic. Learn why the $850 billion kids and teens market represents a massive opportunity for hotels to differentiate themselves and build lifelong brand loyalty.
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In this episode of Hotel Moment, Karen Stephens sits down with Agnelo Fernandes, CEO of Cote Hospitality. With over two decades of experience in luxury hospitality, Agnelo shares his insights on fostering a strong company culture, leveraging technology while maintaining the human touch, and his vision for the future of hospitality. Discover how Cote Hospitality is redefining boutique and outdoor hospitality experiences through innovation and a people-first approach.
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In this episode of Hotel Moment, Karen Stephens sits down with Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach. Kurt shares insights from his unique journey from scuba instructor to hospitality leader, and how he's transformed guest experiences at an independent luxury resort. Learn how The Ranch creates memorable local experiences, maintains authentic guest communication, and pioneers innovative sustainability practices —including their groundbreaking glass-to-sand recycling program.
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In this week’s episode of the Hotel Moment podcast, we’re featuring a webinar from our webinar series, Hotel Moment Deep Dive.
Revinators Melissa McMullin, Product Marketing Manager, Jack Newkirk, Enterprise Sales Consultant, and Dominic Donatoni, Senior Enterprise Client Sales crack open the treasure chest that is the voice channel — dispelling the misconception that “voice is dead.” With 58% of guests calling before booking, they highlight how personalized interactions drive higher ADR and how removing barriers for both guests and agents improves conversion rates. They also discuss reducing reservation team turnover, a $1.2M revenue recovery case study, and strategies to align marketing, revenue, and operations for stronger direct bookings. -
In this episode of Hotel Moment, Karen Stephens sits down with Casper Overbeek, Chief Product Officer at citizenM. Casper shares insights into citizenM's innovative paid subscription loyalty program and their unique approach to personalization across different cultures. From their guaranteed availability promise to their distinct understanding of European versus American guest preferences, discover how citizenM is reimagining hotel loyalty for the modern traveler.
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In this episode of Hotel Moment, Karen Stephens sits down with Hans Meyer, Co-Founder and Managing Director of Zoku. Hans shares his journey from corporate hospitality roles to pioneering innovative concepts like citizenM and Zoku. He discusses how Zoku reimagines hospitality for the modern traveler, combining living and working spaces with a strong focus on community building. The conversation explores how thoughtful design, technology integration, and a focus on social connections can transform the traditional hotel experience.
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In this episode of Hotel Moment, Karen Stephens speaks with John Burns, President of Hospitality Technology Consulting, about the evolution of personalization in hospitality. John shares insights on how hotels can transition from asking, "Have you ever stayed with us before?" to delivering meaningful, personalized experiences. They explore technology adoption, AI's potential role in personalization, and strategies for implementing effective guest recognition programs.
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In this episode of Hotel Moment, Karen Stephens sits down with Jan Freitag, National Director of Hospitality Analytics at CoStar Group. Drawing from over two decades of experience and CoStar's vast dataset covering 192 countries, Jan shares his expert predictions for the hospitality industry in 2025, discussing everything from RevPAR growth to the evolving luxury travel market. He also offers valuable insights into how wealth effects are driving luxury hotel performance and why experiential travel is reshaping revenue management strategies.
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In this episode of Hotel Moment, Karen Stephens sits down with Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality, to discuss how hotels can effectively leverage AI while maintaining authentic human connections. Evan shares insights on balancing technology with hospitality's personal touch, avoiding data overwhelm, and connecting systems for actionable insights across their portfolio of 60+ independent properties.
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In this special episode of Hotel Moment, Karen Stephens, CMO of Revinate, discusses emerging trends for 2025 with a stellar lineup of industry leaders and previous guests, including Aaron Miller from Highgate, Carlo Del Mistro from Ennismore, Shawn Jereb from Montage International, Emily Goldfischer from hertelier, and Marc Winchell from Pacific Hospitality Group. These experts share their predictions on everything from the resurgence of hotels to hyper-personalization, group bookings, and workplace flexibility, offering valuable insights into what's shaping the future of hospitality.
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In this special episode of Hotel Moment, Karen Stephens catches up with three previous guests to explore how their innovative strategies have evolved. Aaron Miller, VP of CRM and Digital at Highgate shares insights on Black Friday success, Shawn Jereb, SVP of Revenue Management & Distribution at Montage International discusses the evolution of luxury experiences, and Carlo Del Mistro, Chief Digital Officer at Ennismore provides updates on their groundbreaking "Dis-loyalty" program. Together, they offer a fascinating look at how different sectors of the hospitality industry are innovating and preparing for 2025.
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In this recast episode of Hotel Moment, we revisit Karen Stephens' conversation with JC Thompson, Founder and CEO of Pursuance, about the importance of personal relationships in luxury hospitality. As hoteliers navigate the busy holiday season, JC's insights on balancing human intelligence with artificial intelligence and empowering reservation sales agents are more relevant than ever.
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In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, takes a step back in time to revisit a few compelling conversations with past guests. As every hotelier knows and as our guests have taught us, all the direct bookings your hotel secures mean nothing if they aren’t data-driven. Not only does data collection matter, but how you apply that data in your guest communication is what sparks loyal guest relationships. Our guests tell us what happens when hoteliers get these two things right, and what happens when they don’t.
Tune in and find out how to create a lucrative data strategy, so that guests choose you over OTAs with Adam Mogelonsky, Partner at Hotel Mogel Consulting, Jason Pirock, Corporate Director of Marketing at Springboard Hospitality, and Andrew Ladd, Vice President of Marketing at Nobel House Hotels & Resorts, -
Join Karen Stephens and Marc Winchell, Corporate CRM at Pacific Hospitality Group, to explore how the Stay Golden loyalty program drives direct bookings through personalization rather than points. Learn actionable strategies for shifting business from OTAs, leveraging the voice channel, and creating memorable pre-arrival experiences that keep guests coming back.
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In this recast episode of Hotel Moment, Karen Stephens, Chief Marketing Officer at Revinate, revisits a compelling conversation with Lori Kiel, now Senior Vice President of Revenue Management at Pyramid Global Hospitality. With over three decades of experience in hospitality, Lori shares invaluable insights on developing a commercial-first mindset, leveraging technology effectively, and breaking down organizational silos to drive success in modern hospitality.
Note: This episode was originally recorded in 2023. Both Karen and Lori have since moved into new roles, but their insights on commercial strategy and hospitality management remain highly relevant to today's industry challenges. -
In this episode of Hotel Moment, Karen Stephens sits down with Emily Goldfischer, Founder and Editor-in-Chief of hertelier, an online platform dedicated to empowering women in hospitality. Emily shares insights from her journey in hospitality PR to journalism, and discusses how technology and mentorship are reshaping opportunities for women in the industry. With over 600 women interviewed since 2021, Emily offers valuable perspectives on achieving gender equality and fostering leadership in hospitality.
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This week, on the Hotel Moment podcast, we are running an experiment. Today’s podcast was generated using an AI-powered tool. We fed the tool our content, played with the prompts, and landed on this episode.
The world of podcasting is currently in the midst of a debate: “Are conversations crafted by AI-powered tools engaging? Are they on point? Convincing? And what extent will we go to in our search for efficiency?”
We had a suspicion we wouldn’t be fans of AI-generated podcasts. After producing this episode, we are more convinced than before.
AI has a crucial role to play. It powers crucial components of our own tech stack. There is a limit, though, and we discovered that limit with this episode. We value conversations with real people. The reactions, insights, and warmth simply cannot be mimicked. The value of what we bring listeners week after week with the Hotel Moment podcast cannot be duplicated through an AI-powered tool. Take a listen and let us know if you share our opinion.
This episode is a complete overview of our voice guide, “The voice channel conversion playbook for hotels." It provides a high-level overview of topics within this guide, including stories from Revinate customers to inspire you.
So tune in for a deeper look at how to maximize the power of the voice channel and appreciate the value of real conversations with real people on this podcast or in the conversations guests have with your reservation agents every day. -
In this week’s episode of the Hotel Moment podcast, we’re featuring a webinar from our webinar series, Hotel Moment Deep Dive.
Revinators Bailey Yeats, Customer Education Specialist, and Maggie Stothart, Lead Email Marketing & Data Specialist, advocate for advanced preparation when it comes to email marketing if hoteliers want to achieve record ROI this Black Friday and Cyber Monday. The two explore the factors that influence buying behavior this time of year and reveal why a detailed segmentation strategy can not only drive conversion but guarantee you’ll target the right guest at the right time with the right offer amid a crowded inbox.
Tune in and determine if your email marketing strategy is ready for the holidays so that you can maximize deliverability and exceed your guest's expectations. -
In this insightful episode of Hotel Moment, Bryson Koehler, CEO of Revinate, sits down with Jeff Jonas, CEO and Founder of Senzing. Jeff shares his extensive expertise in data management, entity resolution, and AI — discussing how these technologies are reshaping the hospitality industry. Tune in to discover how effective data management can drive more meaningful guest interactions and learn about the future of hospitality through the lens of decision intelligence.
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In this milestone 100th episode of Hotel Moment, Karen Stephens is joined once again by Bryson Koehler, Chief Executive Officer at Revinate. Together, they explore how data is revolutionizing the hospitality industry. Bryson brings a wealth of insights, not only from his extensive experience at Revinate but also from his time at Intercontinental Hotels Group, where he played a pivotal role in pioneering data-driven decision-making in revenue and guest technology. The conversation highlights the evolution of Revinate, from its early days in guest feedback management to its current position as a leading Customer Data Platform (CDP) that powers direct bookings. As they celebrate this special episode, Bryson shares valuable advice on how hotels can optimize direct contributions through smarter use of guest data and much more. Tune in to hear all about how hotels can maximize their direct contribution through better use of guest data, and much more besides.
- Visa fler
