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Welcome to Episode 10 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Your host for today’s episode is Deb Sheehan, the Healthcare Marketing Strategy Leader for DPR Construction. Deb welcomes Jay Farhat, Executive Director of Protective Services at Baptist Health, to the second part of a thoughtful conversation on building safer healthcare spaces. Today, they address the significant topic of behavioral health, the importance of AI in healthcare security, and the pivotal role of capital projects in shaping safer environments.
Key Takeaways:
[1:25] Jay discusses the crucial topic of behavioral health.
[2:42] Jay talks about the mechanisms he uses for reporting and process improvement to constantly sourcing that information.
[6:20] Jay advises those working in the field or internal project managers to be on alert about the sensitivities that happen while in the process of construction.
[7:16] Jay shares the example of the construction of the NICU Project at Baptist Health.
[11:34] Jay talks about emerging trends and innovations.
[14:26] Jay discusses the use of autonomous devices.
[16:04] Jay shares the importance of surveillance systems.
[16:38] Jay's most important suggestion for Healthcare Leaders: Engage!
Mentioned in this episode:
Constructing with Care
Brought to you by DPR Construction, A trusted healthcare builder.
Follow DPR Construction on Facebook, Twitter, YouTube, Instagram, and LinkedIn.
Check out the American Hospital Association article: Developing Effective Workplace Violence-Prevention Strategies.
Tweetables and Quotes:
"Innovation is our ally in healthcare security when we’re doing capital building projects. AI, autonomous devices, and collaboration with law enforcement are transforming the way we address risks and ensure the safety of healthcare workers and patients." - Jay Farhat, on the future of healthcare security. Jay Farhat
"Flexibility is the key to successful construction projects. Whether it's adjusting or adapting plans to accommodate clinical operations, having flexibility built into your strategy is crucial, especially when the well-being of healthcare professionals and patients is at stake." - Deb Sheehan, offering insights into effective construction planning.
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Welcome to Episode 9 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Your host for today’s episode is Deb Sheehan, the Healthcare Marketing Strategy Leader for DPR Construction. Deb welcomes Jay Farhat, Executive Director of Protective Services at Baptist Health, to the first part of the discussion on the escalating threats faced by healthcare workers and the crucial role of building capital project expansion in fostering safer and healing-centered environments. The numbers are alarming being healthcare workers five times more likely to experience workplace violence than workers from any other industry. Hear how construction and expansion can help create a safer space.
Stay tuned for the second part of this conversation, where they will dive deep into the escalating concerns within behavioral health departments, the importance of AI in autonomous devices, and the pivotal role of capital projects in shaping safer environments.
Key Takeaways:
[2:10] Jay shares his security background and experience at Baptist Health.
[4:19] Jay discusses the key factors to ensure the effective implementation of strategies to prevent workplace violence in healthcare.
[5:52] Jay talks about some of the strategies used by Baptist Health and how they have been scaling from main campuses to satellite locations.
[9:03] Jay addresses the most effective innovations and technologies applied in Baptist Health
[12:43] Jay talks about the most successful training given to his security personnel to de-escalate potentially violent scenarios.
Mentioned in this episode:
Constructing with Care
Brought to you by DPR Construction, A trusted healthcare builder.
Follow DPR Construction on Facebook, Twitter, YouTube, Instagram, and LinkedIn.
Check out the American Hospital Association article: Developing Effective Workplace Violence-Prevention Strategies
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Welcome to Episode 8 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, your host, Leslie Tullio, is joined again by Tim R. Zoph, Industry Advisor and former Chief Information Officer, Senior Executive at Northwestern Medicine, and Carl Fleming, DPR Construction Healthcare Strategist. In a previous episode, they discussed the elevated patient experience consumers crave and their expectations. In this second episode, they explore what it looks like to put patients first and how to plan ahead to achieve it successfully.
Key Takeaways:
[1:31] Carl speaks of how always to consider patients first.
[3:36] Tim addresses how, lately, we have dedicated efforts to automating the physical enterprise and how this affects the interaction with patients.
[5:56] We need to be far more innovative in the healthcare delivery models.
[7:48] Carl advises on how to deepen the understanding and involvement in patients’ lives.
[9:27] Tim shares a recent experience at a Healthcare center and why the digital-first omnichannel experience is so important.
[10:38] Tim shares his perspective on an omnichannel digital-first and personalized approach as a guide to use healthcare spaces more flexibly.
[14:29] Tim discussed how to optimize the new patient’s physical experience.
[16:37] How do you create a consistent patient experience?
[18:04] There is uncertainty about how we are going to deliver care, which presents a challenge to current healthcare leaders.
[20:34] Carl advises the audience: It is never too early to decide who should be at the table in creating an omnichannel digital-first, personalized experience.
[22:41] Tim shares his closing thoughts: Build for the consumer, and be prepared to disrupt yourself. Take care of your workforce.
Mentioned in this episode:
Constructing with Care
Brought to you by DPR Construction: A trusted healthcare builder.
Follow DPR Construction on Facebook, Twitter, YouTube, Instagram, and LinkedIn
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Welcome to Episode 7 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, your host, Leslie Tullio, is joined by Tim R. Zoph, Industry Advisor, Consultant, and former CIO, Senior Executive of Northwestern Medicine, and Carl Fleming, DPR Construction Healthcare Strategist. In this episode of a two part series, they discuss delivering the elevated patient experience consumers are craving using an Omnichannel approach to care.
Key Takeaways:
[1:32] Tim Shares what training the next generation of healthcare leaders is like.
[3:47] What Omnichannel care means to providers in healthcare today? Why is this relevant?
[6:59] What are the obstacles to reaching more empathic healthcare? How should health systems consider them in their strategies?
[8:47] Tim talks about the benefits of automation.
[9:26] Carl shares how the new technologies impact the built environment.
[11:05] Carl provides examples of flexible and integrative healthcare.
Mentioned in this episode:
Constructing with Care
Brought to you by DPR Construction: A trusted healthcare builder.
Follow DPR Construction on Facebook, Twitter, YouTube, Instagram, and LinkedIn
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Welcome to episode six of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, your host, Leslie Tullio, is joined by Matt Bishop and Sean Ashcroft, Healthcare Core Market Leaders at DPR Construction. In this episode, they address various aspects of active campus expansions, like planning, logistics, and safety.
Key Takeaways:
[1:39] Sean talks about the most important elements that take place before breaking ground.
[3:09] Matt talks about one of the most challenging things that builders face when it comes to working for an active campus: Safety.
[6:09] Sean addresses the shared sense of responsibility.
[7:41] Matt discusses the critical priorities when caring for staff and patient safety on an active campus.
[10:33] Sean emphasized the crucial importance of effective and quick communication.
[11:50] Matt addresses the significance of great communication with facility staff, who also need to know what is going on and how the construction can affect them.
[13:07] When is the right time to start communicating? Who are the first people that need to be communicated with about the project?
[18:01] How can these expansion projects affect talent attraction and retention for hospitals?
[21:30] Sean talks about the changes recorded in HCAHPS scores.
[23:13] Matt talks about the role of maintaining a clean environment in a successful expansion and his perspective on the builder’s role in infection control.
[29:16] Matt and Sean share the most important aspects they consider builders should have under consideration: 1. Maintaining safety at all times. 2. Communicating effectively and consistently. 3. Empathy.
Mentioned in this episode:
Constructing with Care
Brought to you by DPR Construction: A trusted healthcare builder.
Follow DPR Construction on Facebook, Twitter, YouTube, Instagram, and LinkedIn.
Tweetables and Quotes:
Matt Bishop
The risks differentiate building on an active hospital campus from all the other types of construction. Safety measures on all levels are greater — it's not just the construction risks — it's risks to the patients, staff, and operations.
HCAHPS scores for patient access and related elements can actually improve during renovation projects when people feel well-informed.
Sean Ashcroft:
When it comes to communication, it’s important to remind your team that the best plan is not (usually) the first plan, it is an iterative process that they have the ability to impact and improve.
As the builder on an active campus, it’s our responsibility to earn trust, to develop that trust so the patients, providers, and staff are comfortable in the environment.
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Welcome to episode five of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, your host, Leslie Tullio, is joined by Melissa Kiefer, Project development, Planning Design, and Construction for the Hospital for Special Surgery (HSS) in New York, and Supina Mapon, Healthcare Strategist from DPR Construction. In this episode, they discuss the role of construction in healthcare consumerism.
Key Takeaways:
[1:08] Leslie explains the topic of discussion for today’s episode.
[2:02] What core component does HSS focus on to maintain its premier status?
[3:00] How does the building fit into the strategy of providing the best healthcare possible?
[3:41] Why is consumerism in healthcare not growing at the same pace of other industries?
[5:16] Supina talks about how healthcare patients as consumers differ from retail consumers.
[7:43] What part does construction play in the pressures arising from consumerism in healthcare?
[10:04] Does Melissa consider the local community and connections beneficial for HSS’s building projects?
[11:48] How does being a leader affect their capital expansion projects?
[14:37] How has digital healthcare changed how in-person care is delivered?
[16:11] Supina talks about the acceleration imperative and its meaning to healthcare providers today.
[18:33] How does DPR mitigate complications when changing a design once a project has started?
[20:48] What is the general constructor’s role in ensuring phases run smoothly?
[22:43] Melissa and Supina talk about strategies they have implemented during activation and transition.
[27:54] What advice do Melissa and Supina want healthcare leaders to take away from today’s conversation?
Mentioned in this episode:
Constructing with Care
Brought to you by DPR Construction: A trusted healthcare builder.
Follow DPR Construction on Facebook, Twitter, YouTube, Instagram, and LinkedIn.
Read the article “Construction’s Role in Healthcare Consumerism”.
Tweetables and Quotes:
Quotes for Melissa Kiefer
It's important to Hospital for Special Surgery that we continue to invest in our quality of care through our built environment. We can't maintain the investment that we make in research and education unless we continue to grow our physical presence.
Part of the challenge of keeping up with construction is that we're often designing and thinking through problems three years before anyone will step foot in the door.
The built environment ecosystem needs to think about how we preserve the dignity of people that take part in bringing patient care spaces to life.
Quotes for Supina Mapon
Until we can break down access barriers, achieve price information transparency, and offer viable and affordable treatment options, healthcare consumers won't be able to achieve the full purchasing power that we see in the retail space.
Going forward, we must look at care that encompasses the right care, right time, right place, right cost, and NOW the right experience.
It's imperative for health systems to take consumer and patient satisfaction seriously and to empower patients to change the narrative from being passive recipients to more active participants in their own care.
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Welcome to episode 4 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, you are listening to part 2 of a series addressing the new capital balance of healthcare.
Kirsten Waltz, Senior Director of Facilities Architecture + Planning for Johns Hopkins Health System, and Kevin Matuszewski, Healthcare Strategist at DPR Construction, join your host, Leslie Tullio. In the first part, they discussed planning in a volatile market, effectively balancing rising costs, and the growing importance of health equity, telehealth and environmental issues when it comes to healthcare construction. In this episode, they talk about how healthcare organizations can be more resilient, evolving partnerships between the construction and healthcare industries, and the 5-10 year outlook, and the crucial importance of taking part in the mission and partnership and go beyond the building environment.
Key Takeaways:
[4:18] Kevin talks about his perspective about the changes that will drive to a new state of the industry.
[6:00] What is DPR doing to address equity in the construction space?
[7:40] Kirsten talks about the importance of being a partner in more than just the building environment.
[12:15] Kevin speaks of the changes he would like to see in the next ten years in the healthcare industry.
[14:45] Kevin talks about the anticipated growth of home care services.
[16:08] Kirsten highlights the value of investing in respite areas for staff.
[16:40] Kevin and Kirsten share their advice with healthcare leaders.
Mentioned in this episode:
Constructing with Care
Brought to you by DPR Construction: A trusted healthcare builder.
Follow DPR Construction on Facebook, Twitter, YouTube, Instagram, and LinkedIn
Tweetables and Quotes:
Kevin:
“We need to think about how construction and healthcare are providing a partnership via mission rather than a partnership of project”. Kevin Matuszewski, Healthcare Strategist for DPR Construction
Kirsten:
When starting a capital project it’s important to engage your local energy partners. We're finding, at times, that if we tried to comply with the codes that are being suggested a hospital campus wouldn’t even have the electrical energy capacity it would take”. Kristen Waltz, Senior Director of Facilities Architecture + Planning for Johns Hopkins Health System
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Welcome to episode 3 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, you are listening to Part 1 of a series addressing the new capital balance of healthcare.
Kirsten Waltz, Senior Director of Facilities Architecture + Planning from John Hopkins Health System, and Kevin Matuszewski, Healthcare Strategist at DPR Construction join your host, Leslie Tullio. In this episode, they are going to take a deeper look at the new balance of capital for healthcare organizations and how their priorities have changed as a result of the COVID-19 pandemic. Capital planning projects within the healthcare building space have faced new obstacles in recent years that are linked with a variety of digital, social, and environmental concerns; the increase in those considerations places more scrutiny on the capital of these organizations and has impacted their decision-making process around allocation. These new concerns will ultimately have ramifications on how capital projects are planned and delivered.
Key Takeaways:
[2:10] Are there any particular reasons for scarcity of capital in the healthcare space lately?
[2:55] Kevin answers the previous question from a builder's perspective.
[4:23] What are the changes needed in capital planning after the pandemic?
[6:09] Kevin talks about the three factors that were really accelerated in the pandemic: Telehealth, health and social equity, and environmental. Which has accelerated the most and why?
[10:05] Kirsten discusses the current trending topic.
[11:04] Kevin talks about ways for the private care sector to improve social equity in the infrastructure they provide.
[15:31] Kirsten speaks of the digital transformation in the healthcare system and what has changed as a result of telehealth.
[17:22] Kevin describes what he considers will be the next technology changes in healthcare.
Mentioned in this episode:
Constructing with Care
Brought to you by DPR Construction: A trusted healthcare builder.
Follow DPR Construction on Facebook, Twitter, YouTube, Instagram, and LinkedIn
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Welcome to another episode of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, you are listening to Part 2 of a series addressing healthcare construction for a burnt-out workforce.
Dr. Dale E. Beatty, Stanford Healthcare Chief Nurse Executive and Vice President of Patient Care Services, and Deb Sheehan, Healthcare Strategy Leader from DPR Construction again join your host, Leslie Tullio. In this episode, they dive deep into key factors that construction teams working on active campuses should be mindful of during renovations or expansions so they can improve the environment for healthcare professionals and patients.
Key Takeaways:
[1:32] Deb emphasizes the need to understand clinical pathways, be mindful of how construction can affect patient care, and the financial impact.
[4:31] Dale explains how construction on active campuses can impact a team.
[6:50] Leslie highlights the importance of course correction when needed.
[7:20] Dale suggests leveraging science to the best of your ability.
[8:39] How far out do teams need to be planning to execute these projects successfully?
[12:31] The power of communication: Who to communicate with and when? How does Dale manage stakeholders’ communication at different levels?
[14:40] Dale talks about the importance of finding the right time for effective communication.
[16:05] Deb discusses knowing your audience to be able to meet them where they are at.
[17:55] Deb accentuates the value of supporting effective communication as well as holding a sustained commitment to that communication.
[20:01] Dale shares “must-do”/”must-have” advice for healthcare executives when it comes to mitigating stressors from capital projects and being mindful of workforce burnout.
Mentioned in this episode:
Constructing with Care
Brought to you by DPR Construction: The Most Trusted Builder in Healthcare.
Follow DPR Construction on Facebook, Twitter, YouTube, Instagram, and LinkedIn
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Welcome to the inaugural episode of Constructing with Care, a Podcast for healthcare executives discussing the impact of construction to the healthcare environment.
Today, you are listening to Part 1 of a series addressing healthcare construction for a burnt-out workforce.
Dr. Dale E. Beatty, Stanford Healthcare Chief Nurse Executive and Vice President of Patient Care Services, and Deb Sheehan, Healthcare Strategy Leader from DPR Construction join your host, Leslie Tullio.
In this episode, they address the concerning topic of a burnt-out healthcare workforce, which results in many nurses planning to leave their jobs due to staffing shortages and job dissatisfaction. Burnout is an important topic that is now directly affecting healthcare professionals and care delivery; that is the reason Leslie, Dale, and Deb are talking about what the industry is and should be doing to combat workforce burnout, including strategies to help positively impact providers during capital project deployments.
Key Takeaways:
[1:58] Dale talks about the pressures providers have been feeling during the last few years.
[4:16] How has burnout affected operational efficiency?
[5:47] Moving into a more endemic phase of the COVID-19 pandemic, what are the biggest takeaways that the healthcare industry has learned about the pandemic, how to manage it, and more specifically about burnout?
[8:38] Dale talks about areas of renovations and new efficiencies resulting from the challenges imposed by the pandemic over the last two years.
[10:56] How can healthcare organizations meet demands that require expansion without adding new stressors? What can and should be done at a leadership level to minimize the stress of expansion?
[11:48] Deb shares five key areas for leaders to minimize stressors during a construction project.
[17:20] Dale shares some of the changes that were implemented in the work environment.
[18:07] What were the tangible outcomes of the implemented changes?
[19:30] Dale talks about some of the challenges the workforce faced during patient care development and activation.
Mentioned in this episode:
Constructing with Care
Brought to you by DPR Construction: The Most Trusted Builder in Healthcare.
Follow DPR Construction on Facebook, Twitter, YouTube, Instagram, and LinkedIn
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Welcome to the Constructing with Care podcast, brought to you by DPR, a trusted healthcare builder. A dialogue among health industry leaders discussing the impact of construction to the healthcare environment.
