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Today's guest is Simon Collins, Managing Director, Head of Security & Resilience (CISO) at Allianz Global Investors. Founded in 1998, Allianz Global Investors is a leading active investment manager. As part of the Allianz Group, the firm provides investment solutions across equities, fixed income, multi-asset and private markets for institutional and retail clients worldwide. Through research-driven strategies, a commitment to sustainability and global expertise, they helps clients achieve their long-term investment objectives.
Simon is an experienced cybersecurity and operational resilience leader with more than 25 years in IT, specializing in information security, cybercrime investigation, fraud prevention, and cyber resilience. He has worked with organizations, boards and regulators to strengthen security frameworks and drive industry standards. Passionate about collaboration and knowledge-sharing, Simon regularly engages with cross-industry groups and conferences to promote best practices in cybersecurity and resilience.
In the episode, Simon discusses:
His journey from IT support to cybersecurity resilience leadership
Bridging technical cybersecurity risks with clear business storytelling
Why AI cyber threats demand adaptation, not panic or restart
How AI accelerates vulnerability exploitation, increasing cyberattack speed and scale
A demand for faster patching and stronger cyber hygiene in the AI era
How AI adoption is accelerating a real-time cyber arms race
Why AI resilience risks are overlooked amid rapid adoption pressure
The need to reshape resilient teams with AI literacy and gradual adoption
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Today's guest is Howard Shortt, Cybersecurity & Data Privacy Partner at Grant Thornton Ireland. Founded in 1924, Grant Thornton Ireland is a leading professional services firm providing audit, tax and advisory services to businesses. Combining global reach with local expertise, it helps clients navigate complex financial, regulatory and strategic challenges. Its teams work across a wide range of industries, delivering practical insights and solutions that support growth, improve performance and strengthen governance.
Howard is an experienced business leader specialising in cybersecurity, governance and cyber threat risk management. He applies leading practices in security operations, forensic investigation and team leadership to address incident response, critical infrastructure protection, threat mitigation and regulatory compliance. Howard also delivers cyber security advisory services across multiple countries and sectors, and is a trusted advisor to senior leaders, translating complex technical issues into clear, actionable insight.
In the episode, Howard discusses:
His journey from retail jobs to cybersecurity and digital forensics expert
How a childhood curiosity sparked lifelong passion for cybersecurity and forensics
Shaping a lifelong consulting career with a customer-focused mindset
How AI is accelerating cyber threats and strengthening defences simultaneously
Why Irish businesses remain underprepared for evolving AI-driven cyber threats
Cyber resilience requires leadership preparation, communication and realistic exercises
Cybersecurity demands constant learning, adaptation and mastering fundamentals
His advice to start with cybersecurity fundamentals and build knowledge step by step
To find out more about all the great work happening at Grant Thornton Ireland, check out the website www.grantthornton.ie
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Saknas det avsnitt?
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Today's guest is Kedar Mate, Founder and CMO at Qualified Health. Founded in 2023, Qualified Health AI is a healthcare-native enterprise AI platform helping health systems deploy, govern and scale artificial intelligence safely across clinical, operational and financial workflows. The company provides the infrastructure, governance and expertise needed to turn AI pilots into enterprise-wide transformation, delivering measurable outcomes while maintaining compliance, trust and patient-centered care.Kedar is a recognized leader in healthcare quality, patient safety and health system transformation. He previously served as President and CEO of the Institute for Healthcare Improvement (IHI) and is currently a Professor of Medicine at Weill Cornell Medicine and a Senior Scholar at Stanford University. His career spans healthcare delivery, global public health and policy, including leadership roles with Partners In Health, Brigham and Women's Hospital and the World Health Organization.In the episode, Kedar discusses:
0:00 His journey from driven by inequity to founding Qualified Health
4:57 An insight into the company’s expert, multidisciplinary team
8:33 Building an AI platform to solve healthcare adoption barriers with data, apps and governance
13:05 How AI deployment improved workflows, revenue and saves heart patients
17:17 Data and governance is key to successful healthcare AI adoption
19:58 Why AI healthcare needs cross-disciplinary talent through fast-paced, mission-driven work
23:56 How Qualified Health’s culture is shaped by leaders’ actions, not words
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Today's guest is Chandra Sekhar Chappa, Global Head, Co-Innovation - ServiceNow at Google Cloud. Founded in 2016, Google Cloud is Google’s enterprise cloud computing platform, providing organizations with scalable infrastructure, data analytics, AI, machine learning, security and application development services. Google Cloud helps businesses modernize operations, accelerate innovation, and securely build, deploy and manage applications and data at scale across hybrid and multi-cloud environments.
Chandra is a technology leader with over 16 years of experience across product management, cloud operations, IT service management, infrastructure, and governance, risk and compliance. He specializes in ServiceNow, hyperscaler partnerships, cloud marketplace integrations, and enterprise service management. Chandra has led large-scale technology initiatives that have generated significant revenue growth and cost savings, while helping more than 1,100 enterprise customers improve cloud governance and operational efficiency.
In the episode, Chandra talks about:
0:00 His journey from IT tutor to leader in ServiceNow innovation at Google
2:08 The importance of mentors in his career and giving back
4:31 How the Google Cloud - ServiceNow integration/partnership combines AI with workflow transformation
5:26 Enabling enterprise-scale workflows, execution and governance
8:01 How their AI control tower provides full agent visibility and governance
10:26 How the Google Cloud - ServiceNow integration/partnership enables real-time data and AI-driven CRM gains
13:29 His advice to leverage AI ecosystems, avoid POCs and build faster
15:51 The need to use trusted partners, align leadership and balance decision-making
17:58 How mentorship, self-belief and persistence through uncertainty leads growth
To find out more about all the great work happening at Google Cloud, check out the website cloud.google.com
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Today's guest is Verena Liebhart, Partner Manager, EMEA Central at ServiceNow. Founded in 2003, ServiceNow is a leading enterprise cloud platform that helps organizations automate and streamline digital workflows across IT, HR, customer service and operations. It enables businesses to improve efficiency, reduce manual processes, and enhance employee and customer experiences. ServiceNow supports large enterprises in modernizing operations and scaling digital innovation across the organization.
Verena is a Partner Manager at ServiceNow, leading strategic alliances across EMEA Central with Infosys. She drives joint go-to-market execution, pipeline growth and revenue across AI, CRM and workflow transformation. With a background in customer success supporting large DACH enterprises, she brings a strong value-realization mindset focused on measurable impact. With over 10 years of international experience, Verena builds high-performing partnerships grounded in trust, accountability and shared growth.In the episode, Verena discusses
0:00 Her Travel-driven career building perspective, growth and global mindset
4:41 Building meaningful connections through genuine interest and effort
7:11 Advice to understand promotion systems, build relationships and actively own your career
10:37 Why confidence and authenticity make gender a strength, not a limitation
12:47 Valuing curiosity, questioning norms and seeking the right fit drive growth
17:29 Focus on growth, building foundations and future opportunities
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Today's guest is Puneet Kukreja, Partner at EY, Resilient Nation Leader & Head of Cyber. EY Ireland is a leading professional services firm providing assurance, consulting, tax, strategy and transactions services to organisations. EY helps businesses navigate transformation, manage risk and drive long-term value through innovation, technology and industry expertise. Guided by its purpose of “building a better working world”, EY supports clients across sectors including financial services, healthcare, government and technology.
Puneet works at the intersection of cyber security, AI trust, operational resilience and critical infrastructure, advising boards, governments and regulated sectors on building resilient systems for an AI-driven world. With global leadership experience across healthcare, financial services and the public sector, Puneet focuses on engineering resilience into critical systems from the outset. He is the creator of the EY Cyber Leaders Index and a recognised thought leader on cyber resilience, AI governance and digital trust.
In the episode, Puneet talks about:
0:00 Why compounding global challenges demand confident, future-focused action
2:46 As AI drives unprecedented change, organizations should adapt confidently
4:00 Resilience must be engineered into core infrastructure investment
6:12 How resilience must evolve beyond plans to real-world testing
9:34 Why boards need crisis training and define minimum viable operations
13:37 The need to focus on disruption, data risk, hygiene and preparedness
16:18 How Mythos exposes technical debt, demanding urgent zero-day readiness
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Today's guest is Lesley Whelan, Head of Risk and Compliance at HCS. Founded in 1994, HCS is one of Ireland’s leading managed IT services and cybersecurity providers, supporting organizations with digital transformation, cloud solutions, AI technologies and IT infrastructure. With offices across Ireland and a highly accredited team, HCS combines deep technical expertise with a customer-first approach, helping businesses strengthen security, improve operations and drive sustainable growth through innovative technology solutions.
Lesley specializes in operational resilience, information security, governance and regulatory compliance across shared services, IT, managed services and cyber environments. Lesley supports organizations in strengthening governance frameworks, improving operational processes, and implementing standards such as ISO 27001 and ISO 20000. Her approach focuses on practical, outcome-driven solutions that enhance compliance, reduce risk and improve service quality across day-to-day operations.
In the episode, Lesley talks about:
0:00 Her career journey from IT engineering to cyber leadership
3:01 Focus on cyber leadership, governance and management systems
4:08 Emphasizing leadership’s role in embedding culture and security
4:56 How ISO 27001 provides governance, accountability and decision clarity
5:58 The need for pragmatic governance, decision-making and balanced AI adoption
7:48 HCS as a managed IT partner offering cyber and advisory services
9:11 Why investment in cyber requires practical testing, not just documentation
11:14 Using LinkedIn, peers, events and courses to manage constant industry change
12:30 Advice to embrace opportunities, stay open and learn from experience
To find out more about all the great work happening at HCS, check out the website www.hcs.ie
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Today's guest is Michael Sutherland, Manager of Applications for ServiceNow at Franciscan Health. Founded in 1875, Franciscan Health is a leading Catholic healthcare system dedicated to compassionate, patient-centred care. Serving communities across the Midwest through hospitals, clinics and specialist services, they combine clinical excellence with a commitment to dignity, stewardship and service. Guided by Franciscan values, they care for the whole person - mind, body and spirit - while supporting healthier communities.
Michael is a technology and transformation leader focused on driving growth through ServiceNow, intelligent automation and AI-enabled solutions. He has led global teams, managed multimillion-dollar platforms, and delivered enterprise automation strategies with measurable impact, including $4.5M+ annual ROI and 95% automation of regulatory processes. Michael partners with executives and operational leaders to align technology with business strategy, streamline operations and lead high-performing teams through complex change.
In the episode, Michael talks about:
0:00 His journey from finance to automation, ServiceNow, management, strategy and business value
3:14 An overview of his role managing extensive ServiceNow across departments
5:11 Overseeing ServiceNow architecture, governance and development
6:30 Replacing custom major incident processes with out-of-the-box ServiceNow functionality
8:29 His excitement about leveraging AI in ServiceNow for automated fulfilment
11:10 Planning AI-driven automation to auto-detect and repair medical devices
13:38 Drive measurable outcomes, link team work to value and celebrate success
16:17 Planning modest internal team growth, relying on expert partners for projects
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Today's guest is Charlton Roberts, Chief Technology Officer at FLORA. Founded in 2024, FLORA is an applied AI company building a unified creative platform for professionals. It brings together over 50 leading text, image and video AI models into a single “infinite canvas,” allowing teams to ideate, iterate and produce creative work within one seamless workflow.
Designed for designers, agencies and content teams, FLORA combines generative AI with collaborative tools and scalable workflows, enabling users to rapidly explore ideas, maintain consistent output, and automate complex creative processes. At its core, FLORA aims to redefine how creative work is done - transforming fragmented AI tools into an integrated environment that enhances human creativity and accelerates production from concept to final output.
In the episode, Charlton talks about:
His journey from aspiring actor to building AI tools for creatives
FLORA as an AI creative canvas turning ideas into production-ready outputs
The need to differentiate beyond easily copied features in a crowded AI space
How FLORA stands out with intuitive canvas and AI-driven creative workflows
Adopting AI agents reshapes workflows, emphasizing structure and iteration
Hiring values AI use skills and fundamental understanding
Their fun, high-autonomy team focused on impactful AI creativity
To find out more about all the great work happening at FLORA, check out the website www.flora.ai
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Today's guest is Stéphanie Paul, ServiceNow Consultant at Thales. Founded in 2000, Thales Group is a French multinational technology company that specializes in aerospace, defence, cybersecurity and digital identity solutions, serving governments, critical infrastructure operators and industrial clients worldwide. Thales designs and delivers advanced systems in areas such as avionics, radar, communications, space and secure information systems, with a strong focus on innovation and mission-critical technologies.
For over 10 years, Stéphanie has led IT Service Management (ITSM) transformations at scale within complex international organizations. Stéphanie helps enterprises evolve ServiceNow from a ticketing platform into a true governance and operating model enabler. Stéphanie operates at the intersection of strategy and delivery: designing target operating models, building robust ITSM governance frameworks, structuring CMDB/CSDM architecture and driving adoption across large, distributed environments.
In the episode, Stéphanie discusses:
0:00 Her journey to becoming a people-first ITSM leader driving standardised ServiceNow transformation
2:51 How excessive customization harms scalability, upgrades and long-term support
4:16 Overcoming change resistance, balancing priorities and avoiding over customization
6:52 Being people and culture-focused and building governance for lasting impact
10:08 Encouraging women in IT, including to learn, certify, build confidence and network
12:25 ITSM will evolve as foundational platform and strong data enables AI integration
15:35 Plans to strengthen ITSM foundation, deepen AI expertise and improve customer impact
To find out more about all the great work happening at Thales, check out the website www.thalesgroup.com
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Today's guest is Karl Kilmurray, Chief Information Security Officer at Dublin Bus. Founded in 1987, Dublin Bus is Ireland’s largest public transport provider, delivering bus services across the Greater Dublin Area. Carrying over 140 million passengers annually, Dublin Bus' services include high-frequency city routes, commuter services and night services, supporting the social, economic and environmental needs of Dublin through safe, reliable and increasingly sustainable transport.
Karl leads the cyber security programme and team at Dublin Bus, overseeing governance, risk management and compliance across the enterprise security function, as well as the cyber security budget and key initiatives. Prior to Dublin Bus, Karl worked at IBM as a cyber security engineer and cyber compliance manager. He also worked with Ekco, where he delivered CISO-as-a-Service support to state and semi-state organisations, and conducted NIS-D assessments for essential services and critical infrastructure providers.In the episode, Karl talks about:
0:00 His journey from programming to cybersecurity, ethical hacking, compliance and consulting
4:03 Seeing that public sector has fewer resources vs private sector with more oversight
5:21 How NIS2 expands cybersecurity rules, enforcement and team growth
6:50 Dublin Bus’ advanced cybersecurity with a growing team facing new threats
8:25 An insight into his role from team building, operations, training and future threats
10:54 A look at Dublin Bus upgrading GPS, Wi-Fi, CCTV, electric and connected systems
14:19 How team building enables managing daily tasks and learning simultaneously
15:52 How AI introduces cybersecurity risks, requiring balance of innovation and security
18:11 Seeing the CISO role evolving, demanding, with team growth and specialisation
To find out more about all the great work happening at Dublin Bus, check out the website www.dublinbus.ie
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Today's guest is Jason Scanlon, Chief Information Security Officer & Head IT GRC at Numata Business IT. Founded in 2004, Numata is a global managed IT services provider helping small and medium-sized businesses align technology with their goals. They deliver enterprise-grade solutions, including cybersecurity, cloud services and strategic IT advisory, through a subscription model. With an international presence, Numata enables organisations to improve efficiency, reduce risk and scale effectively using smart, reliable technology.
Jason is an IT Leader with over 20 years of experience across consultancy, computer services and managed services. He specialises in complex systems troubleshooting, logical problem solving and network administration. He has designed, implemented and supported network infrastructure, and has worked with multinationals and government bodies on large-scale deployments and consultancy. He later progressed to IT Manager, leading IT functions, developing strategic roadmaps and aligning technology with business goals.
In the episode, Jason discusses:
0:00 His career background from IT professional to service desk to CISO
3:26 Why MSPs must differentiate through measurable business outcomes, not just IT support
4:49 GRC is evolving, but governance gaps remain biggest organisational weakness
6:43 How AI will aid cyber defence, but requires controlled adoption
9:47 How AI vendor surge requires risk-based decisions and strong governance
11:19 The need to focus on gradual cybersecurity maturity before pursuing ISO certification
14:03 Why success as a CISO needs collaboration and strong support
To find out more about all the great work happening at Numata Business IT, check out the website www.numata.co
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Today's guest is Geraldine Powderly, CISO and VP at SkySpecs. Founded in 2012, SkySpecs is transforming how renewable energy assets are managed. Its platform combines autonomous drone inspections, advanced analytics and financial intelligence to deliver unified insights across the asset lifecycle. Serving wind and solar operators worldwide, SkySpecs helps organizations maximize performance, reduce downtime and optimize maintenance decisions through data-driven asset management and AI-powered solutions.
Geraldine leads enterprise cybersecurity and IT strategy at SkySpecs, aligning cyber risk, AI governance and business growth across a global, multi-product organization. She has built and scaled risk-based security programs, embedded governance aligned to ISO 42001, and elevated maturity across SOC 2 and ISO 27001. A trusted executive advisor, Geraldine brings over two decades of leadership experience, including fintech CISO roles. She is also a recognized voice on AI risk, cyber resilience and security-driven innovation.
In the episode, Geraldine discusses:
Her career journey from software to cybersecurity leadership
Her passion for mentoring women in male-dominated fields
Why women’s technical contributions are often unknowingly underestimated
Encouraging women to embrace opportunities despite self-doubt
The importance of managing AI in cybersecurity through basics
As AI adds complexity, the basics still matter
The need for documenting decisions amid rapidly evolving AI risks
Staying current by training her entire team in AI literacy
Educating herself with conferences, webinars and peer stories
To find out more about all the great work happening at SkySpecs, check out the website www.skyspecs.com
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Today's guest is Jane Corr, Head of Cyber Security at CIE (Córas Iompair Éireann). Founded in 1945, CIE is Ireland’s state-owned public transport group, providing rail and bus services nationwide through its operating companies Iarnród Éireann, Dublin Bus and Bus Éireann. Headquartered in Dublin, the group plays a central role in connecting communities, supporting economic activity and delivering sustainable mobility, carrying hundreds of millions of passenger journeys across Ireland each year.
Jane is an accomplished Information Security and IT leader with a proven track record of building high-performing teams and delivering results. Known for her “can-do” attitude and strong customer focus, Jane brings a structured approach to solving complex challenges. Her expertise spans information security, technology risk, programme delivery, IT operations and data centre management within large organisations. She is also highly experienced in presenting to Boards and executive leadership.
In the episode, Jane discusses:
0:00 Her journey from Infrastructure leader to cybersecurity
2:55 Why cyber leaders must communicate concisely and confidently
5:36 Her broad CSO role including AI, regulation, talent and influence
7:14 Advice to start with strategy, align people, roadmap and governance
8:55 The need to embed cyber as accessible service, balance risk and compliance
11:52 How cyber is maturing toward measurable, compliance-driven continuous improvement
To find out more about all the great work happening at CIE (Córas Iompair Éireann), check out the website www.cie.ie.
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Today's guest is David Shake, Director, ServiceNow PMO - North America at Crossfuze. Founded in 2000, Crossfuze is a global consulting and services firm specializing in the ServiceNow platform. As a 2025 ServiceNow Partner of the Year, Crossfuze helps organizations accelerate digital transformation through advisory, implementation and managed services. The company focuses on optimizing workflows, improving service delivery and enabling customers to maximize the value of their ServiceNow investments.
David is a focused and innovative professional with strong leadership, management, and communication skills. He excels in balancing competing priorities while building collaborative teams and strong client relationships. As a Client Lead at Crossfuze, David directs complex projects involving process and system design, resource management, and global service delivery. Passionate about customer success, David leverages his ServiceNow expertise to deliver operational excellence and help clients achieve their business goals.
In the episode, David talks about:
0:00 His journey from Xerox sales intern to service delivery leader
5:47 Crossfuze as an elite ServiceNow partner offering implementations and support
6:59 Delivering ServiceNow reveals gaps between vision and reality
10:13 The need to be honest, realistic and solution-focused in implementations
13:45 Seeing growing demand in SecOps and risk management
16:00 How Crossfuze’s small size cultivates a collaborative, expert-driven culture
18:14 Why Crossfuze’s reputation and expert breadth drive industry differentiation
To find out more about all the great work happening at Crossfuze, check out the website www.crossfuze.com
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Today's guest is Emmanuel Ranchin, VP Global Cyber Security Fusion at State Street. Founded in 1792, State Street are a global leader across investment servicing, markets and financing and investment management. With 11.5% of the world’s financial assets flowing through their doors every day, they are a trusted partner to institutional investors and a vital part of the global economy. Together with their clients, State Street help create better outcomes for the world’s investors and the people they serve.
Emanuel is an accomplished Programme Manager with strong analytical, problem-solving and IT skills, built on a foundation in Chemical Engineering and extensive experience in the Financial Services industry. A results-driven team leader with excellent interpersonal and communication abilities, Emanuel is highly committed, approachable and adaptable leader who consistently delivers successful outcomes.
In the episode, Emmanuel discusses:
0:00 His journey from engineering to leading cybersecurity governance in banking
5:30 Why Cybersecurity needs accountability, culture and business partnership
9:28 How Cyber hygiene culture extends beyond work into daily life
11:56 His advice to stay curious, be open-minded and keep learning to stay relevant
15:32 Why clear communication, emotional intelligence and simplifying complexity drive success
18:47 Effective communication requires time, cultural awareness, feedback and adaptation
22:39 The need to build trust, model behavior, embrace feedback, balance risk and enable AI
24:32 Innovation requires curiosity, culture change, clear goals and empowered thinking
To find out more about all the great work happening at State Street, check out the website www.statestreet.com
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Today's guest is Rahul Naidoo, Co-Founder and CEO at Superscript. Founded in 2021, Superscript is a New York–based healthcare technology company modernizing how people access and pay for medical services. By introducing transparent, upfront pricing and streamlined digital purchasing tools, Superscript makes healthcare more like e-commerce - clear, simple and consumer-friendly. Its platform empowers patients with greater choice, clarity and control, eliminating surprise bills and redefining the healthcare experience.
Rahul is a technology entrepreneur passionate about transforming complex systems into simple, user-centered experiences. Originally from South Africa, he earned a degree in Computer Science from Harvard University and gained experience in digital product development and strategy at several tech ventures before founding Superscript. Under his leadership, Superscript has pioneered a novel healthcare pricing protocol, partnered with hundreds of providers, and is redefining how patients navigate and pay for care.
In the episode, Rahul talks about:
0:00 His journey from tech-savvy roots to co-founding a health tech startup
2:15 Building Superscript with a philosophy to fix healthcare inefficiency
6:04 How college friends turned idea into Superscript with Mark Cuban’s backing
10:27 Why AI should remove admin burdens, not replace humans in healthcare
16:55 Superscript’s culture of perseverance, optimism and problem-solving resilience
20:13 Reimagining pricing from creating real, upfront healthcare prices from scratch
23:35 The journey building seamless healthcare tech
27:42 How Superscript cultivates growth, excellence and purpose-driven work
To find out more about all the great work happening at Superscript, check out the website www.superscript.nyc
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Today's guest is Amber Robertson, Senior Manager, Application Services (ServiceNow) at Activision Blizzard. Founded in 2008, Activision Blizzard is a global leader in interactive entertainment, creating epic experiences across console, PC and mobile. Home to iconic franchises like Call of Duty®, World of Warcraft®, Overwatch®, Diablo® and Candy Crush™, the company builds vibrant communities, pushes innovation in gaming and esports, and connects players worldwide through immersive, memorable experiences.
Amber is a senior technology leader with 20 years’ experience building and operating enterprise service platforms in complex global environments. She currently leads the ServiceNow platform across Activision Blizzard, Blizzard Entertainment and King, focusing on scalable strategy, service delivery excellence, and user-centered design. She partners with cross-functional teams to modernize service experiences, establish governance, responsibly leverage AI and create intuitive, human-centered platforms.
In the episode, Amber talks about:
0:00 Career journey from fine art to IT, building service desks and ServiceNow
5:20 Leading ServiceNow consolidation across Activision Blizzard and King
9:25 Expanding ServiceNow with HR, legal, events and finance tools company-wide
10:47 How ServiceNow became the self-sufficient, gamified hub for company workflows
13:24 Currently scaling ServiceNow with Employee Center, AI and lifecycle management
15:45 Leading ServiceNow with two engineers plus long-term vendor support
16:56 Staying at Activision Blizzard for supportive, positive work environment
18:43 ServiceNow work remains project-based, relying on consultants for support
20:31 How the company supports side projects, letting her create art and ServiceNow apps
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Today's guest is Laurie Wheeler, Chief Operating Officer – IS&T at MultiCare Health System. Founded in 1882, MultiCare is a locally governed, nonprofit health system serving communities across the Pacific Northwest. Today, it operates 13 hospitals and more than 300 primary, urgent, paediatric and specialty care locations in Washington, Idaho and Oregon. With over 20,000 team members, MultiCare remains dedicated to improving health, expanding access to care and supporting the wellbeing of the communities it serves.
Laurie is an accomplished executive leader with more than 20 years of experience driving strategy and delivering results. She is known for turning vision into action through collaboration and strong partnerships, and for successfully advancing complex initiatives within matrixed organizations. Recognized as a decisive executor, Laurie effectively aligns executive teams and C-suite stakeholders across functions - including Finance, Legal, HR, IT and Clinical - to achieve critical organizational objectives.
In the episode, Laurie talks about:
0:00 An insight into her 25+ year career working in Healthcare and IT
2:35 MultiCare’s offerings with 13 hospitals, 300+ clinics and full healthcare services
3:23 Her role in IT culture, processes and optimizing the ServiceNow platform
4:57 Building a robust knowledge base to optimize ServiceNow
6:48 Focus on automation, ROI, and scalable IT support systems
9:06 How they successfully integrated Overlake Hospital’s service desk into ServiceNow
11:14 Excitement to expand ServiceNow, automate processes and scale efficiently
13:24 How strong governance and structured roadmap ensure successful ServiceNow outcomes
To find out more about all the great work happening at MultiCare Health System, check out the website www.multicare.org
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Today's guest is Alan Paris, Global Head Financial Services Risk & Compliance Enterprise Architecture, Field CTO, Customer Success Executive at ServiceNow. Alan is a global leader in risk management, compliance and financial services transformation, with extensive experience driving business strategy, product innovation and multi-million-dollar growth. He has led 1,000+ person teams across operations, technology and consulting, delivering transformative change through digitization, AI and regulatory technology solutions.
At ServiceNow, Alan has held several leadership roles, driving $400 million in portfolio growth and $100 million in annual contract value across global accounts. He develops enterprise platform strategies, AI-driven solutions and transformative implementations while mentoring teams and guiding organizations in regulatory compliance and risk management. An award-winning thought leader, Alan has published over 60 articles, spoken at major conferences and advised top financial institutions worldwide.
In the episode, Alan talks about:
0:00 From Financial services technologist to helping clients realize ServiceNow value
2:12 Seeing ServiceNow evolve into a global AI-driven enterprise platform
4:58 How ServiceNow automates risk, AI enhances efficiency and productivity
7:31 Why clean, well-managed data enables successful AI implementation results
11:18 How ServiceNow leverages AI to transform workflows and operations
15:34 How top innovators align AI with business strategy, enabling transformation
17: 55 Advice to always keep learning, embrace change and apply AI wisely
20:47 Why ServiceNow is the leading 21st-century AI-enabled enterprise platform
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