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In this episode of 21st Century Water, Mahesh Lunani speaks with Will Pickering, CEO of Pittsburgh Water, about the transformative changes he has overseen in Pittsburgh's water infrastructure. Pickering shares his unconventional journey into utility leadership, tracing his career from public policy roles in Washington, D.C., to heading a water utility that was in dire need of reform when he joined.
Pickering discusses the challenges Pittsburgh Water faced, including outdated infrastructure, lead service line contamination, and public distrust exacerbated by national crises like Flint, Michigan. Since joining in 2016, Pickering has prioritized rebuilding customer trust and modernizing the utility through strategic investments. Notably, Pittsburgh Water has replaced more than half of its lead service lines at no cost to customers, aided by federal grants and low-interest loans. This proactive approach has established the utility as a national model for lead mitigation.
Pickering also highlights the utility's shift from a reactive "fix-it-when-it-breaks" model to a proactive philosophy that emphasizes long-term planning, public engagement, and affordability. A rebranding effort, launched recently, aims to unify the utility's identity and signal a break from its troubled past, while reinforcing a "one water" approach across drinking water, sewer, and stormwater services.
In addressing broader challenges like climate change and infrastructure resilience, Pickering stresses the importance of preparing for unpredictable risks, from extreme weather to cybersecurity threats. Under his leadership, Pittsburgh Water is leveraging data-driven tools like asset management systems and predictive analytics to prioritize investments and extend the life of critical assets.
Looking ahead, Pickering identifies affordability, regulatory compliance (particularly around emerging contaminants like PFAS and microplastics), and customer engagement as key focus areas. He envisions a utility that continues to innovate and serve as a national leader in water management, emphasizing that building a resilient, customer-focused organization is a legacy he hopes will endure long after his tenure.
The episode concludes with a reflection on the importance of adaptable, forward-thinking leadership in the water sector, as Pickering’s commitment to both community and operational excellence shines through.
Pittsburgh Water Website: https://www.pgh2o.com/
Aquasight Website: https://aquasight.io/
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In today's episode of the 21st Century Water Podcast, we engage in an insightful conversation with Greg Eyerly, Director of Houston Water. Greg's journey through the water industry spans three decades, and his career trajectory is a testament to his willingness to take risks and make bold decisions. He started in the laboratory and transitioned to operations, a move that laid the foundation for his eventual rise to leadership. His experiences in both the private and public sectors, including significant roles in Clackamas County and the city of Salem, have equipped him with a comprehensive understanding of water management challenges and solutions.
Greg shares some pivotal moments in his career, such as his transition from a comfortable laboratory position to becoming a wastewater operator, and later advancing to management roles after earning an MBA. His role in the flood recovery of Cedar Rapids, Iowa, highlights his ability to handle large-scale crises, demonstrating his leadership and problem-solving skills. His move to Houston Water, driven by a desire to make a greater impact, underscores his commitment to addressing the city's unique water challenges.
Houston Water, the largest city-run water utility in the U.S., faces several strengths and weaknesses. Greg points out the city's strong water rights and proximity to abundant water sources as significant advantages. However, the aging infrastructure, lack of redundancy, and susceptibility to natural disasters like hurricanes, floods, and even ice events pose substantial challenges. Houston's rapid population growth also adds pressure to the water infrastructure.
Greg emphasizes the importance of raising awareness among elected officials and community partners about the risks and consequences of infrastructure failures. He discusses the ongoing efforts to comply with a $9 billion consent decree aimed at improving wastewater systems, alongside the critical need to address water leaks and aging pipes. Innovative use of AI technology significantly improves efficiency in inspecting and maintaining sewer systems, saving thousands of staff hours and reducing sanitary sewer overflows.
Looking ahead, Greg outlines major investment priorities, including the construction of a new oxygen plant, the rehabilitation of the East Water Purification Plant, and the replacement of deteriorating waterlines. These efforts are crucial to reducing water loss and ensuring the resilience of Houston's water infrastructure. He also highlights the importance of exploring governance models to better manage the utility's extensive responsibilities and improve regional collaboration.
Greg's leadership philosophy emphasizes flexibility, openness to opportunities, and the importance of building teams with subject matter experts. His vision for the future includes embracing circular economy principles, such as water reuse and recovery, and leveraging advanced technologies like digital twins to optimize operations.
In summary, Greg Eyerly's leadership at Houston Water is marked by a proactive approach to addressing infrastructure challenges, a commitment to innovation, and a dedication to improving water management for the benefit of the community and beyond. We look forward to seeing the continued progress and impact of his work in Houston.
More:
Houston Public Works: https://www.houstonpublicworks.org/
Aquasight Website: https://aquasight.io/
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Saknas det avsnitt?
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In this episode of the 21st Century Water podcast, Mahesh Lunani talks with Craig Miller, the general manager of the Western Municipal Water District in California. Craig brings over three decades of experience in water management, focusing on operations, engineering, and community service. He discusses the significant decisions in his career and his vision for creating a climate-resilient water system in Southern California.
Craig begins by reflecting on his career in the water industry, emphasizing the importance of his decision to enter the field. He recounts how a mentor guided him early in his career, leading him to secure vital water rights on the Santa Ana River. This 16-year journey culminated in securing 500,000 acre-feet of annual water rights for the Orange County Water District, which was a pivotal achievement in his career.
Another major decision Craig discusses is the implementation of storage programs to capture and retain water from winter storms. He shares the challenges and successes of working with the federal government to secure water conservation storage behind reservoirs initially built for flood control. These efforts, despite taking years and involving significant regulatory hurdles, have proven crucial for water management in the region.
California's recurring droughts and their impact on water supply are central themes of the discussion. Craig highlights the severe water crisis California faces, particularly during prolonged drought periods. To address this, he initiated the "Solve the Water Crisis" campaign, which has grown to include various stakeholders across the state. This initiative aims to advocate for significant investments in water infrastructure to ensure long-term water supply resilience.
Craig also talks about Western’s diverse and sophisticated water infrastructure. Initially formed to import water, Western has expanded to include wastewater treatment plants, brackish desalters, storage basins, and complex groundwater systems. By developing local water supplies and creating innovative solutions like the wholesale enterprise system, Western has enhanced water reliability and reduced costs for its customers.
Budgeting and affordability are critical issues for water agencies. Craig explains how Western is focusing on efficiency to offset the rising costs of water supply. By optimizing energy use, investing in battery storage, and improving operational strategies, Western has achieved significant cost savings. These efforts are crucial in maintaining affordability while ensuring the reliability of water services.
Circular economy principles are integral to Western's operations. Craig discusses initiatives to use water multiple times before it is discharged, emphasizing the importance of recycling and reusing water. He also underscores the need for blending traditional and innovative water management strategies to achieve a sustainable water supply.
In discussing leadership, Craig advises aspiring water leaders to embrace change, communicate effectively, and get things done. He highlights the importance of surrounding oneself with great leaders and developing a strong team. Craig's approach to leadership and his commitment to long-term water supply planning provide valuable insights for anyone in the water industry.
Craig's vision for a climate-resilient water system in Southern California involves a combination of strategic investments, innovative thinking, and collaboration across various sectors. His work demonstrates the importance of proactive planning and leadership in addressing the complex challenges of water management in the 21st century.
More information:
Western Municipal Water District: https://wmwd.com
California State Water Resources Control Board: https://www.waterboards.ca.gov
Metropolitan Water District of Southern California: https://www.mwdh2o.com
California State Legislature - SB 366: https://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=202120220SB366](https://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=202120220SB366
Aquasight Website: https://aquasight.io/
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In the "21st Century Water" podcast episode hosted by Mahesh Lunani, listeners are introduced to Kishia Powell, the General Manager and CEO of WSSC Water, which is recognized as the eighth-largest water utility in the United States. With a career spanning over 25 years, Powell has significantly contributed to the water sector, focusing on the provision of essential services, the economic implications of water, and the maintenance and operation of water and wastewater infrastructure.
Powell shares her journey within the water sector, starting from her education in civil engineering to her various leadership roles across different cities and utilities. She emphasizes the importance of water beyond its basic consumption purposes, highlighting its role in public health, economic development, and job creation. Her internships and early career decisions were motivated by the perennial demand for water and wastewater services, ensuring job security and a pathway to impact communities positively.
During her tenure in various capacities, including her significant roles in Baltimore and as COO at DC Water, Powell was instrumental in developing operations and maintenance plans, emphasizing the need for practical, hands-on solutions for system maintenance and improvement. She also initiated customer assistance programs aimed at addressing affordability and access to water services, reflecting on personal experiences to advocate for equitable water policies.
Looking ahead, Powell outlines her vision for the future of water infrastructure over the next decade, focusing on the resilience and maintenance of the $9 billion in infrastructure assets under her purview. She discusses the challenges of securing adequate funding and the importance of leveraging technology and operational efficiency to mitigate costs and enhance service delivery. Powell is keen on investing in the workforce, acknowledging that technology advancements and operational needs must balance with human resource development.
At WSSC Water, Powell embarked on a strategic planning process involving a transition team to identify key priorities and actions for improvement. This approach aimed at engaging employees across the organization, fostering a culture of trust, communication, and inclusion. Financial stewardship, service delivery, operational reliability, and resilience were identified as key focus areas, alongside a commitment to diversity, equity, inclusion, and environmental justice.
Powell also addresses the challenges facing the water sector, including regulatory changes, funding gaps, and the need for affordable water services amidst rising costs. Her advocacy efforts extend to seeking more federal support and fostering community engagement to ensure equitable access to water services.
Innovation and technology play a significant role in Powell’s strategy for advancing water utility management. She highlights initiatives such as smart water technologies, data analytics, and sustainable practices aimed at improving efficiency, reducing costs, and enhancing water quality. These efforts are part of a broader "Smart One Water Initiative," reflecting a commitment to embracing digital transformation and innovation within the sector.
Leadership and community engagement emerge as recurring themes in Powell’s narrative. She expresses a desire for her legacy to be defined not by specific projects or accomplishments but by a positive cultural shift within WSSC Water and the broader community. Powell emphasizes the importance of building a supportive work environment, engaging with the community, and ensuring that water utility management remains focused on serving the public good.
This episode provides a comprehensive overview of Kishia Powell’s contributions to the water sector, her vision for the future, and her strategic approach to leadership, innovation, and community engagement in water utility management.
More on Kishia:
Bio on NACWA Website: https://www.nacwa.org/about-us/board-of-directors/kishia-powell
WSSC Water Website: https://www.wsscwater.com/person/kishia-l-powell
Aquasight Website: https://aquasight.io/
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In our latest episode of the 21st Century Water Podcast, we had the privilege of engaging with Shivaji Deshmukh, General Manager of the Inland Empire Utilities Agency. Shivaji, a veteran in the field with over two decades of experience in sustainable water solutions, sheds light on the evolution and challenges of Southern California's water systems, emphasizing the importance of innovative practices in water management.
We kicked off the conversation with Shivaji sharing his top three significant professional experiences: the development of the groundwater replenishment system in Orange County, pioneering work at the West Basin Municipal Water District on recycled water and desalination projects, and his current role at the Inland Empire Utilities Agency, focusing on comprehensive recycling and groundwater replenishment initiatives.
Shivaji elaborated on the complexities of the Inland Empire Utilities Agency's operations, including wastewater treatment, recycled water programs, and advanced water quality testing. The agency's commitment to innovation is highlighted through its involvement in various projects, such as the RP-5 expansion, which integrates membrane bioreactor technology for enhanced water treatment efficiency.
Addressing risks, Shivaji underscored the challenges of water supply reliability and workforce development. He introduced the Chino Basin Program, a forward-thinking project aimed at augmenting water supply reliability through advanced recycled water treatment and groundwater storage, showcasing the agency's proactive approach to addressing water scarcity and promoting sustainability.
The discussion transitioned to the role of technology in water management, with Shivaji expressing enthusiasm for advancements in control systems, SCADA, and artificial intelligence, while also acknowledging the critical importance of cybersecurity in protecting water infrastructure.
Shivaji's vision for a circular economy in water management was evident as he detailed the agency's initiatives in composting, energy generation, and recycling. His leadership is driven by a commitment to sustainability, community education, and leveraging innovative solutions to meet the region's water needs.
Concluding the episode, Shivaji reflected on his legacy and aspirations for the water sector, emphasizing the importance of leaving a positive impact through collaborative efforts and innovative projects. His dedication to improving water management practices exemplifies the spirit of the 21st Century Water Podcast's mission to inspire and inform about the advancements and challenges in the water industry.
Inland Empire Utilities Agency and more on Shivaji: https://www.ieua.org/leadership/senior-leadership/
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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In this episode of the 21st Century Water podcast, we delve into the visionary leadership and innovative mindset of Roger Bailey, the General Manager of the Central Contra Costa Sanitary District. With a distinguished career that has spanned across the United States, Bailey shares his extensive experience and the transformative journey in the water industry, from his early days in Antigua and various roles in the U.S. to his current position, where he oversees water services for half a million residents in the East San Francisco Bay Area.
Bailey emphasizes the importance of learning, implementation, and transformation in the water sector. He details his approach to taking organizations he has been a part of and positively transforming them, focusing on the "before and after" effect of his leadership. Throughout his career, Bailey has been instrumental in spearheading major projects and initiatives aimed at improving water management and sustainability. He highlights his role in San Diego's "Pure Water" program, an ambitious project to purify treated wastewater for potable use, which is set to supply 50% of San Diego's water by 2040.
Central to Bailey's vision is the collaboration between wastewater and water agencies to address regional water supply challenges. He outlines innovative concepts such as water exchange programs with local refineries to conserve and repurpose water, showcasing his forward-thinking approach to resource management and sustainability.
Bailey also discusses his priorities at Central Contra Costa, focusing on public health, environmental protection, customer service, and regional water issues. He stresses the need for public agencies to be proactive and agile in implementing big ideas, overcoming inertia, and leveraging technology and data to enhance efficiency and decision-making.
In conclusion, Bailey's conversation underscores the critical role of visionary leadership in transforming water management practices. He advocates for dreaming big, acting decisively, and working collaboratively to address the pressing water challenges of the 21st century, leaving a legacy of positive change and innovation in the water industry.
Central San Website: https://www.centralsan.org/
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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We dive into a conversation with Kevin Ward, the General Manager of the Trinity River Authority Kevin oversees a vast operation that includes water treatment and wastewater facilities, serving a wide area and managing a significant budget. His journey from a temporary role in the water business to leading one of the top utilities in the country is a testament to his dedication and adaptability.
Kevin's career began out of necessity, leading him to the Texas Water Development Board and eventually to the Trinity River Authority. His work has significantly impacted water and wastewater management, emphasizing the importance of doing the job in front of you with excellence. Kevin highlights the evolution of the Trinity River Authority under his leadership, focusing on modernizing operations and fostering partnerships to enhance the organization's capabilities and impact.
The discussion shifts to the challenges and strategies in water and wastewater management, including infrastructure aging, cost, and emerging contaminants like PFAS. Kevin emphasizes the importance of data, technology, and innovation in addressing these challenges, showcasing projects like wastewater recycling and biosolids management as examples of the Authority's proactive approach.
Kevin also touches on the role of technology in improving operational efficiency and resilience, from data analytics to infrastructure materials. The conversation concludes with Kevin's perspective on leadership, employee development, and his legacy, highlighting his commitment to nurturing talent and advancing the water industry.
Throughout the podcast, Kevin's insights into the complexities of water management, his strategic approach to leadership, and his vision for the future of the Trinity River Authority are evident. His story is a compelling example of how dedication, innovation, and collaboration can drive significant advancements in the water sector.
More on Kevin: https://www.trinityra.org/leadership.php
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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We dive into the heart of water infrastructure challenges and innovations in our latest podcast episode. Our guest, Troy Hayes, brings over two decades of experience from the City of Phoenix, where he oversees a vast utilities operation. His journey from engineering to operations highlights pivotal shifts towards managing one of the largest utilities in the U.S., emphasizing the generational legacy and the evolution of water systems from his father's time to now.
Troy's narrative underscores the critical balance between maintaining existing infrastructure and innovating for future demands. He shares insights on transitioning a mothballed water treatment plant to meet growing needs, showcasing a proactive approach to resource management and sustainability. The conversation also touches on the complexities of operating within a political landscape, where long-term planning must align with shorter electoral cycles, stressing the importance of foresight in utility management.
The dialogue further explores the challenges of workforce development, community engagement, and leveraging data for operational efficiency. Troy's focus on education and adapting to technological advancements reflects a broader vision for the water industry, aiming to ensure reliability, safety, and sustainability for future generations. His leadership philosophy, rooted in building upon the groundwork laid by predecessors and pushing the envelope on water resource management, encapsulates the essence of stewarding vital public utilities through times of change.
In wrapping up, the discussion highlights the significance of storytelling in public utility management, advocating for clear, compelling narratives to engage communities and stakeholders. Troy's ambition to leave a lasting impact through strategic infrastructure and resource planning, coupled with innovative approaches to water reuse, sets a forward-thinking agenda for addressing the pressing needs of urban water systems in the 21st century.
City of Phoenix Water Website: https://www.phoenix.gov/waterservices
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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Juan Carlos Guerrero, Public Utilities Director at the City of San Diego, shares his journey from starting as a wastewater treatment plant operator to becoming a utility CEO. He discusses the pivotal moments in his career and the challenges and opportunities in the water industry. Juan also talks about the size and scope of the City of San Diego's public utilities, including its water and wastewater systems. He highlights the importance of optimizing operations and managing assets, and discusses the utility's plans for the future, including investments in infrastructure and technology. The utility is investing in infrastructure, including the Pure Water program, dam replacements, and customer service systems. Juan also addresses the talent gap in the industry and the need for workforce development. He emphasizes the importance of addressing climate change and shares the utility's efforts in water conservation and the development of local water supplies. Juan also discusses the role of technology, including AI and automation, in improving operations and customer service. He concludes by sharing his vision for his legacy as a leader in the water industry.
More:
Metro Wastewater (San Diego) JPA Website: https://www.metrojpa.org/
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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Today, Aquasight's Mahesh Lunani welcomes Andrew Lee, CEO of Seattle Public Utilities. He currently manages about 1,400 employees, and has previously worked in Bellevue, San Franscisco, and various consulting firms.
First and foremost to Andrew is a desire to serve people. Yes, in Seattle they service large corporations like Microsoft and Amazon, but Andrew takes pride in serving the most vulnerable and underserved communities. This means more than infrastructure - it also means wealth building and jobs. Today's guest works at the intersection of service, faith, and engineering and technical skills.
Overall, SPU provides water to 1.5 million people and drainage/wastewater servivces to abourt 800,000 on an annual budget of $1.4 billion.
While investments in the future are primarily driven by regulatory compliance and asset management, SPU is also looking at improvements for frontline workers, and even AI -which Andrew sees as a tool to be implemented, not feared. And it can be used to educate customers.
Andrew believes in partnering with residents and customers. Cutting down on waste can be helped by reducing consumption. In fact, SPU's vision statement is "community-centered, one water, zero waste." Public perception often focuses on rates. But when customers are invited in to see all the work Seattle Public Utilities are doing, the focus often shifts from rates to awe, with regard to everything SPU is tackling.
Andrew wants to battle the "silver tsunami" in our industry by promoting the purpose of jobs in the water sector, as well as reaching out to underserved communities with job opportunities. In fact, he wants his legacy to be turning the tide of long-held practices and policies that have disavantaged certain communities.
More:
Seattle Publc Utilities website: https://www.seattle.gov/utilities/
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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Michael Mucha, the Chief Engineer and Director for the Madison Metropolitan Sewage District (MMSD), has bi-coastal experience as both an educator and administrator. Prior to his current role in Wisconson, he's worked in both Olympia, Washington, and Reading, Pennslyvania. This structural engineer by degree explains how a job as a civil engineer completely changed his career trajectory.
Michael discusses the challenges faced by MMSD, including maintaining public confidence, an affordability dichotomy, and decarbonization. He also identifies efficiency opportunities for MMSD, including adaptive strategies, sustainable infrastructure, consolidation, and automation. Mucha emphasizes the importance of focusing on public health as a solution to water quality issues, rather than just building bigger treatment plants. He also discusses the proactive approach MMSD is taking to manage their infrastructure and collection systems, including the use of real-time data and technology. According to our guest, 70% of reductions in greenhouse gases come from day-to-day operational decisions.
Michael's answer to Mahesh's question about the talent gap differs from previous guests. He actually talks about successes they've had in recruiting.
Finally, Mucha emphasizes the importance of building public trust through sustainability and leaving a legacy of a trustworthy and effective government. His personal mission statement is "building public trust through sustainability." He explains what goes into that.
More:
Michael Mucha's Bio on the MMSD Website: https://www.madsewer.org/who-we-are/district-leadership/
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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As GM of the Los Angeles Department of Water and Power, Marty Adams is in a very unique position in the water world. Not only does he oversee a combined department of water and power, he's doing it for the second largest city in the country, along with all the climate challenges faced by the state of California.
Having worked at LADWP for 39 years, Marty has seen the department through many difficult events in Los Angeles' history - from the LA riots to the 1994 earthquake and more. He frames those challenging moments as learning opportunities, seeing how the entity could adapt and change.
Environmental concerns and regulations have also changed during Marty's tenure, and consumers are more actively concerned. Marty talks about how this has affected his perspective as he prepares LADWP for the coming decades and longer.
While LA has seen many droughts, they recently had one of their wettest years on record. We talk about evolving technology to save and store excess water, trying to cut down on the "yo-yo effect" on customers. We also spend a fair amount of time on Marty's efforts to use more resources inside LA County, and the benefits of the circular economy.
Replacing aging infrastructure is also a priority - while decreasing the average lifespan of pipes is important, it's also critical to use technology to assess pipe quality - age shouldn't be the only consideration.
Marty talks about idea sharing on an international level. LADWP has imported innovative ideas from high-tech solutions to black balls sitting on top of the reservoir. And they've worked with other countries across the world to share ideas. This collaboration will come in handy as Los Angeles prepares to host the Olympic Games in 2028.
Diversity, equity, and inclusion is important on two fronts for LADWP. Los Angeles has some of the richest residents in the country, but 40% of the population live below the poverty line. How can the department continue to generate revenue but not exclude anyone? Also, as we see a shortage in future workers, how do we reach out to underserved communities and make them aware of the career opportunities in this field? You may be surprised to hear what some high schoolers told Marty and his team.
More:
LADWP Website: https://www.ladwp.com/
Marty Adams Bio: https://www.ladwp.com/ladwp/faces/ladwp/aboutus/a-whoweare/a-wwa-ourteam/a-wwa-ot-gm
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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NEW Water in Green Bay, Wisconsin, may be a mid-sized utility. But during our interview with executive director Tom Sigmund today, you'll hear about the remarkable things they are doing to prepare for the future.
NEW Water covers 15 municipalities and over 240,000 residents. Over the next 20 years, they will implement a $470 million dollar capital improvement plan. Like many utilities, Tom sees their top three challenges as this capital improvement plan, retaining quality employees, and replacing infrastructure.
They recently made changes on the solids handling side, and their next focus will be on the liquids handling side. This includes replacing equipment that is nearing 50 years old. Their direct customers are municipalities and a couple of large businesses, including a new paper mill that recently opened.
While NEW's primary role is public health, Sigmund also believes that it has a role in economic development - helping the area attract new business. This is all done within a $49 million annual budget - $27 million for operations and $22 million for capital. Looking ahead, they rely on 15% cash financing and 85% debt financing.
They've recently added anaerobic digestion, gas recovery, and electrical energy generation, with an eye on the recently passed Inflation Reduction Act to see what opportunities could be next. In the meantime, Wisconsin's Clean Water Fund has been very helpful.
To work toward the future, there may be a 5.5% to 7% increase in rates. One of Tom's challenges is explaining that to customers, and why the short-term investment is important for long term success. When he arrived, NEW Water was, as he puts it, "out of sight, out of mind." Now communication is key - with consumers and to help recruit new talent. He talks about some of the programs they are using for that.
In today's episode we also touch on climate change, resiliency, ESG, and circular economy. He's realized he needs to focus not on being a better engineer, but a better leader.
More:
New Water Green Bay Website: https://www.newwater.us/
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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Today, Mahesh Lunani talks to Kamuron Gurol, Director of the King County Wastewater Treatment Division, Washington State (including Seattle). Prior to taking on this role, Kamuron was a Corridor Development Director at a 116-mile rail system connecting greater Seattle area. Kamuron was also the City Manager at City of Burien, a community of 50,000 with hundreds of businesses.
In his current role, Gurol oversees 5 treatment plants, 400 miles of interceptor pipes, 48 pump stations, 39 CSO outfalls, and 25 regulator stations- an asset base worth billions.
In a wide ranging conversation we talk about the future of water, including how we treat everything to wastewater to hot water, to PFAS, medication residue in waste, and more. He believes the circular economy can be not cradle to grave, but rather cradle to cradle.
Kamuron looks at the job of building the third generation of King County infrastructure like fixing up an hold house. It may have good "bones," but it needs to be worked on.
We look at ESG - too long, loud or "smelly' plants have gone into poor neighborhoods. What can we do to work with our neighbors instead of dictating to them?
Today's guest as a perspective on recruiting the next generation of water workers that we haven't had before. If we are looking to find young people fresh out of school, we might be looking in the wrong place.
Use all of your senses, and not just your brain. Kamuron explains what that advice means.
More:
King County Wastewater Treatment Division Website: https://kingcounty.gov/depts/dnrp/wtd.aspx
Kamuron Bio: https://kingcounty.gov/depts/dnrp/wtd/about/agency/wtd-director.aspx
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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Alyson Watson is our first non-utility CEO guest, and she lends her perspective from the private sector. Alyson is the CEO of Woodard and Curran, a planning, funding, engineering, construction and O&M (operations and maintenance) organization.
Alyson talks about three big trends in the water industry: resiliency, the switch from an extraction to a creation economy, and ESG (environmental and social governance). These trends include climate change, viewing nothing as waste, and water equity.
Water customers now have access to data they never saw before. Sometimes, they even see more than the utility companies. This necessitates a need for increased communication between all parties involved.
Mahesh and Alyson talk about the differences between running a regional and a national organization - Alyson has done both.
Woodard and Curran partner with their public and private clients, sometimes testing out ideas with private clients that can be translated to the public ones.
As far as investment in the future, Watson believes there are unprecedented funding opportunities in the water and wastewater areas. But the biggest investments will be in people.
Mahesh and Alyson talk about the new workforce and the challenges of maintaining work-from-home flexibility but still fostering company culture and relationships between employees. This also relates to the labor market, and not just recruiting for Woodard and Curran, but also for the water industry as a whole.
Finally, we talk about the place for new innovation in the industry, and what Alyson would like to leave behind as a legacy.
More:
Woodard and Curran Website: https://www.woodardcurran.com/
Alyson Watson Bio: https://www.woodardcurran.com/people/alyson-watson/
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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Laura Briefer is the director of Salt Lake City Public Utilities. Today she joins Mahesh Lunani of Aquasight to talk about her unique role in the water community as it relates to her appointment, droughts in the West, collaboration, and leadership.
Unlike many of her colleagues, Laura's job is appointed by the Mayor, and she's been in the role through three administrations. There are unique opportunities that come with that, as well as some challenges. She also explains her role on the Public Utilities Advisory Committee.
Briefer's department is 150 years old - she talks about the need to replace infrastructure, as well as the balance between using the institutional knowledge in her workforce and adjusting for future needs and challenges.
Climate change is a threat everywhere, but this is especially true in the Western United States, where they are already seeing the effects of drought, wildfire, and more. Laura talks about some of the unique challenges they face in Salt Lake City, but also how their residents have made a big difference in conservation efforts. And SLCPU is partnering with the University of Utah to study climate change and what strategies can be employed.
Finally, Mahesh and Laura talk about her strategies and tactics for ESG, guided by a member of her team who has a PhD in environmental equity projects and environmental justice projects.
More Information:
Laura's Bio: https://www.nacwa.org/about-us/board-of-directors/laura-briefer
Laura's co-written article The lost narrative: Ecosystem service narratives and the missing Wasatch watershed conservation story https://www.sciencedirect.com/science/article/abs/pii/S2212041615300462
Salt Lake City Public Utilities Website: https://www.slc.gov/utilities/
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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Today, Aquasight founder and CEO Mahesh Lunani sits down with Calvin Farr, Chief Executive Officer of Prince William County Service Authority, providing water and wastewater services for over 360,000 customers.
Calvin talks about changes to workplace culture in his two decades in the industry. The days of a two-generation workplace, where Baby Boomers order around Gen X'ers, are gone. Now, with 4 generations in the building, there's a much more collaborative approach, where employees aren't afraid to challenge the status quo and engage in open dialogue with their superiors. He's also seen more collaboration and less adversarial relationships under consent decrees.
Calvin talks about the size of PWCSA, and the fact that he inherited a great organization that takes pride in customer satisfaction. One of his biggest concerns is the rapid growth in his area, and being able to serve an increasing customer base. But despite being one of the wealthiest counties in the nation, they need to take care of underserved communities. Mahesh and Calvin discuss how the bipartisan infrastructure law (BIL) can help with that.
Having a "deep bench" is also a big issue for Farr. Folks are no longer working the same job for 30 years, and the pandemic has caused "the great re-evaluation." It's important to recruit the next generation of employees. It's also important to have a diverse team at PWCSA, reflective of the community they serve. The CEO has modified the core value of respect to now be respect and inclusion.
We also talk about cybersecurity and the real threat that now poses to water systems. And how can advances in technology be leveraged to improve service to PWCSA customers? Calvin says we are now "data rich."
Our guest also talks about being an assertive and authentic leader, building a network of stakeholders within his community, and taking pride in watching his employees grow.
PWCSA Website: https://www.pwcsa.org/
Calvin Farr Bio: https://www.pwcsa.org/executive-management
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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Megan Ross is the Utilities Director of Pinellas County Florida, which includes Clearwater and St. Petersburg (near Tampa). A chemical process engineer by trade, her background is different than other water professionals we've spoken to. She entered this industry because she saw a need, and she wanted to stay close to home and serve her community.
Megan describes the unique governance structure her organization has, working with 14 municipalities as well as Tampa Bay Water.
She calls her top 3 challenges "Workforce, workforce, and workforce," and has implemented plans to hire everyone from veterans to former prison inmates. This enables her to find workers and be involved with various community organizations. And some positions will need to be outsourced.
Megan talks about becoming more empathetic as a leader during COVID, and keeping her cool when others around her aren't. And she has a healthy appreciation for the essential workers that work in water.
You may think that Florida has no shortage of water, but it is a challenge to find affordable fresh water for residents. Ross explains why that is. Also, climate change remains a major threat to all aspects of life, including the area's lifeblood, tourism. Megan talks about what measures are being undertaken at the state level and with individual residents.
Ross talks about the differences between being a supervisor and a manager. As a supervisor, you are managing people. But as a manager, you need to manage the processes that help the managers manage.
Finally, we talk about women in STEM, and the pride our guest takes in hiring and mentoring other women.
Links:
Pinellas County Website: http://www.pinellascounty.org/
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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Carla Reid is the CEO of Washington Suburban Sanitary Commission (WSSC) Water, one of the largest utilities in the country, serveing over 1.8 million residents through 11,000 miles of water and sewer mains, 2 water filtration plants, and 6 Water Resource Recovery Facilities. She also served on the boards of several reputed organizations such as DC Water, Prince George County Revenue Authority and was an adjunct professor at the University of the District of Columbia.
Carla first tells us about her upbringing, and how that, along with some early career mentors, motivated her to grow from entry level to the corner office at WSSC. She then talks about her "Triple A" challenge - aging infrastructure, an aging workforce, and customer affordability issues. Of course, all of this was exacerbated by the COVID-19 pandemic.
Innovation is key in meeting all of these challenges, and while the Bipartisan Infrastructure Law (BIL) will help with some improvements, much more needs to be done in terms of system-wide upgrades.
Carla wants WSSC to be a "world class" organization - not just in the water industry, but as a company that both customers and employees are passionate about. She explains.
From there we look at Carla's overall approach to system-wide improvements and the idea of "simplify, focus, and connect."
Climate change is certainly a major factor in the water sector - we explore how WSSC is preparing for the future in that regard. We also talk specifically about the word change: and the different ways to look at change. This involves going to the change instead of letting it come to you, and getting buy-in from your entire team on your strategic plan.
A topic that Carla is very passionate about is STEM, or STEAM (with the addition of the Arts). She was often the first woman to hold many of the positions she was in. She talks about the many ways to connect with girls and women to get them involved with STEAM and related career paths.
Mahesh and Carla talk about how they've evolved as leaders and CEO's over the years. For Carla, she talks about only competing with yourself, not needing to know everything, and work-life balance.
Finally, we talk about the future workforce in the water industry- and the skills they will need. Budgeting is an important skill, but don't forget about the ability to function in the political world!
Links:
WSSC Water Website: https://www.wsscwater.com/
Carla's Bio: https://www.wsscwater.com/person/carla-reid
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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David Gadis is the CEO of DC Water. Prior to this, he was with Veolia NA and Indianapolis Water. He joins Aquasight CEO Mahesh Lunani for a wide-ranging discussion, including how his experience in the private sector informs his management style when running a utility.
A third generation water professional, Gadis looks at DC Water as an economic engine for our nation's capital. This includes cleaning up waterways to enable economic development, and providing access for tourists in town for the cherry blossoms. But it's also important to him to do the right thing - which meant turning former customers' water back on during COVID, and halting shutdowns.
This caring approach is also how David approaches company culture at DC Water. Within a few months of his arrival, he moved from a siloed approach to a more collaborative, inclusive one, where people of all backgrounds are both hired and heard. He also focused on a strategic plan, closing aligned with new key performance indicators.
Gadis also discusses infrastructure priorities including the DC Lead Free initiative, and the building of deep tunnels, which help mitigate flooding and will cut excursion into rivers and streams. Advances in technology and innovation are exciting as well.
DC Water is the only municipality that's produced an ESG Report. But Gadis doesn't look at it as Environmental Social Governance specifically. It's just a natural piece of their strategic plan.
Finally, David discusses the leadership qualities of listening, being a people person, and rewarding your employees. In fact, in terms of legacy, he's most concerned about being remembered for how he treated people.
Links:
DC Water Website:https://www.dcwater.com/
David Gadis Bio: https://www.dcwater.com/person/david-gadis
Aquasight Website: https://aquasight.io/
Aquasight Website: https://aquasight.io/
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