Avsnitt
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Back in the middle of May 2024, we welcomed in Mental health awareness week and so we thought it’d be a great idea to explore this topic on one of our monthly chats.
For this one, Phil hosted Sally Beck FIH, General Manager at the Royal Lancaster London along with her guest Leo Marques, a mental health ambassador within Sally’s team as well as Jakob Gowin MIH, General Manager at the Melia Whitehouse in London, and Jonathan Walton AIH, Regional Head of People & Culture at Dakota Hotels.
There’s some really great insight in where to get started on this important topic within your business, including: -
What mental health in the workplace means to our panelWhy it should be taken seriouslyThe importance of AmbassadorsSome basic principlesWhere to go when you don’t have the answers internallyThe impact of an open environment Supporting leadershipThe role of communicationMentorshipCreating a culture of happinessSome budget Friendly places to startAgain some great reasons were given as to why our guests said I’m in to the IOH and they were:-
Learning opportunitiesNetworkingThe vast learning resourcesPrinciple AlignmentKnowledge sharingTo be inspired by the leadership in the industryA huge thank you to all our guests on the podcast for bringing some wonderful ideas to the table.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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All the way back when this podcast was conceptualised by Phil and IOH Central, Phil had long wanted to look at what it might be like to run government with a hospitality mindset and so nearly 3 years on, Phil finally gets his wish to make that episode a reality.
He was once again joined by three brilliant humans from the IOH membership including Martin Traynor OBE FIH. Martin had served in government for many years before his recent retirement and was therefore able to offer us some valuable insight into the inner workings, ably assisted by Kris Hall MIH and Mae Umayam AIH.
Our panel cover so much and there were some fantastic points raised including:-
The known barriers to making positive changeThe strengths that Hospitality could bring to GovernmentSiloed Departments v Cross DepartmentsCustomer Journey/Citizen JourneyConnection with citizensThe can-do attitudeThe Recruitment processEvolutionA government menuDealing with CompetitionLeadership and popularityStabilityDealing with changeAgain some great reasons were given as to why our guests said I’m in to the IOH and they were:-
To give something backTo add value to the institute’s objectivesNetworking opportunitiesTo experience the warm welcome received at every meeting and eventThe eventsTo get access to influential leaders and to learn and be inspired by themTo remain in the loop on the industryIt’s worth noting that if you are tuning in to listen to us bash government, then I’m afraid you’ll be disappointed as this was more about how we can take the strengths that hospitality has and apply them to government.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Saknas det avsnitt?
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Hot on the heals of our International women’s day 2024 in March of this year, and listening to the amazing feedback we had, we realised that last time out, we may have centred more on the progress that’s been made without covering the work that still needs to be done for women in the workplace. Phil, therefore, re-enlisted the assistance of Lizzie Grundy AIH and Tracey Fairclough FIH (Regrettably Kat Price was not available) to chat through this side of the coin.
As our guests had been on before, we just got stuck straight into this and our panel covered:-
The challenges still faced by women in the workforceMaternity leaveA look into a study done on perceptionsSome alarming workplace comparisons with menTransparencyReal world examplesEconomic ImpactsReasons why women leave jobsThe importance of role modelsThe MenopauseFlexibility & Disruption#MetooAs per the last conversation, Lizzie and Tracey were truly brilliant and massive thank you goes out to them for once again giving up their time for the chat.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Hot on the heals of our building a stable business podcast last month, we thought it was a great idea to rekindle our importance of series and focus on the Financial Controller.
To help Phil look into this, we welcomed Harsh Sodhani AIH, a Sales Manager at the Hampton by Hilton London City, F&B Specialist Alper Zan MIH and the IOHs very own Finance Director, Leon William FOH.
Coupled with Phil’s own experience as a small business owner, it was fascinating to get the different opinions and focus on this role using Finance, Sales, Operational and Entrepreneurial hats.
In this chat, they cover:-
What is the role of a Financial Controller and what does it cover?The attributes required to be a successful Financial ControllerAdvice for Aspiring Financial ControllersNailing the basicsThe impact of tech and automation on the roleBalancing Financial Rigour with the guest experienceUltimately, just how important is the Financial Controller?Again some great reasons were given as to why our guests said I’m in to the IOH and they were:-
Because the IOH provides professional recognitionTo make a difference to the industryTo give back to the industryGetting established in a new territoryConnecting to peopleThe mentorship programsAs per last month, we re-iterate our point on if you are struggling with business or career at the moment, please don’t suffer in silence. There’s an incredible network of knowledge available within the IOH and please don’t hesitate to reach out if you need help of any kind.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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International Women’s Day 2024 Special
We’re always up for a special bonus conversation and so we thought it would make sense to have a chat to coincide with International women’s day 2024. Phil enlisted the help of Lizzie Grundy AIH, Kat Price MIH and Tracey Fairclough FIH to chat through some of the challenges and opportunities that exist in the work place for women in 2024.
As always, they kicked off by giving their reasons for saying I’m in to the IOH including: -
The coming together of multiple sectorsThe educational toolsTo give backCommunityTo make a positive changeTo be part of a collectiveAnd then to the main chat itself which was epic from the outset. Our panel covered :-
A brief history of women and paid workExternal circumstancesChanging work patterns and flexibilityWomen in the kitchenThe importance of Female LeadershipGame changing timesGenerational viewpointsMentorshipOptimismThe role of men in progressionRespecting IndividualityPolicyA huge thank you to our guests who absolutely bought the thunder to the conversation.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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It’s tough for businesses out there at the moment. We can probably all agree on that, so we thought it would be interesting to learn some key things in building a stable business.
As always, Phil enlisted the help of three more brilliant humans from the IOH membership which this month included Jacob Gallant AIH, a sales manager at the Hilton Harrisburg in Pennsylvania, Mark Grant MIH, Sales Director at EP&T and Peter Russell FIH, COO & CTO at Russell Partnership Technology.
There were some fantastic points raised including:-
Some of the headline issues faced todayThe changing rulesHaving a Change focused mindsetThe need for TransparencyPlanningInternal and External RelationshipsA job for lifeTraining and DevelopmentThe part that Sustainability playsSome of the basics to get rightAgain some great reasons were given as to why our guests said I’m in to the IOH and they were:-
Worked with the IOH on events and wanted to get more involvedWatching people come togetherThe Diversity of people & RolesTo connect with likeminded professionalsTo share resource and knowledgeIt’s worth baring in mind that we all know it can be tough out there at the moment but please don’t suffer in silence. There’s an incredible network of knowledge available within the IOH and please don’t hesitate to reach out if you need help of any kind.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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I’m In Special – How do the technological trends of today, impact the hospitality industry of tomorrow?
In October 2023 at the Hotel & resort Tech Expo at London’s Excel, The IOH played a central role in leading some key discussions within the world of hospitality Tech. So much so, we thought it would be great to conduct 2 live podcast recordings on the subject of how today’s trends impact the industry of tomorrow.
In today’s episode, we air the 2nd of the two panel discussions we hosted.
For this one Phil welcomed Harsh Sodhani – Sales Manager at Hampton By Hilton London City, Katariina Reissaar – Front Office Manager at the Royal Airforce Club, Marco De Simone – now the Deputy restaurant Director at Corinthia London and Pablo Pereira-Doel – Lecturer at the University of Surrey.
Once again our panel really brought some great content including:-
Tech and Guest experienceHow to get some balance between tech and peopleWhat jobs will Technology take?Technology from a sales perspectiveThe risks of technologyTech and learningVirtual RealityHow education keeps up with evolving tech trendsTech v Human interactionIndividual ApproachIndustry CollaborationQuestions from the audienceA huge thank you to our panel for tackling this vast topic head on.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Something a little different for you this month as we mixed things up and didn’t even have Phil hosting this discussion. We brought in Robert Richardson as a guest host as we thought it would be interesting to hear just how important Fellowship of the Institute is from none other than the three recipients (So far) of the Fellowship award, Stephen Carter OBE FIH, Harry Murray MBE MI FIH and Phil Street FIH.
In a wonderfully upbeat conversation, our panel get through:-
Why they wanted to become fellows in the first placeWhat becoming a Fellow meansThe impact of social media on FellowshipThe feeling of becoming a FellowFellowship and credibilityWhat it felt like to win the Fellows awardThe kinship amongst fellows is alive and well, represented wonderfully by our panel here. A huge thank you must go to all involved and especially to Robert as he fought illness to power on through, and ably hosting the discussion.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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How do the technological trends of today, impact the hospitality industry of tomorrow?
In October 2023 at the Hotel & resort Tech Expo at London’s Excel, The IOH played a central role in leading some key discussions within the world of hospitality Tech. So much so, we thought it would be great to conduct a live podcast on the subject of how today’s trends impact the industry of tomorrow. We also thought it’d be a bit different to ask the same questions across two panels and look out for the 2nd panel discussion in February.
In our first panel we had the legend that is Danny Pecorelli FIH, MD of Exclusive Collection, James McComas FIH, General Manager of Champneys Eastwell Manor Hotel & Spa, Tracy Xu, Associate Professor at the University of Surrey and the IOHs very own CEO, Robert Richardson.
Despite the time constraints, The Panel gave us a number of amazing points including:-
The foundations to focus onThe changing customer & staffing journeyUnderstanding your own businessLooking at technology as a great enablerAre we all going to get replaced?How Technology impacts a membership bodyTechnology and sustainabilityHeritage buildings and technologyLearning and TechnologyPeople ManagementHow do we collaborate the technological learnings more effectivelyQuestions from the audienceA huge thank you to our panel for raising some amazing points throughout the discussion.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Another heavy weight topic for you this month as Phil invited three more wonderful humans from within the IOH membership to get stuck into the subject of Net Zero and whether it is even achievable.
Phils guests this month were Bradley Dorrington AIH, Alex Henskens MIH and industry Titan Danny Pecorelli FIH, all having the subject very close to their hearts.
This was a chat high on education with each guest delivering some wonderful points including: -
What is Net Zero?Can we achieve it?Government interventionOther gasses to considerMeasurement of outputThe Supply ChainSeeking support - it is out thereWider challengesWhat if we ignore the Net Zero quest?The impact of better decisionsThe part of consumersGuest educationGreen washingInternational CollaborationWhere to startAnd so much more.
As always, our guests also gave us their reasons for saying I’m in to the IOH in the first place which included: -
The educational tools availableSharing of informationGiving backTo be involved in the collaboration within the industryThis is subject that is front and centre on the agenda at the moment and as such, we believe that there is something in here for everyone.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Where would we all be if we did not have even the slightest bit of confidence? But where does it come from? How can we build it and how do we ensure that our confidence well is nicely filled up, without being overflowing?
Well, to find out, Phil once again invited three more of the IOHs finest in the form of Rizwan Khan AIH, Jill Van Rest MIH and ex IOH CEO Philippe Rossiter FIH.
And it doesn’t disappoint as they explore: -
Why having confidence is importantHow to build confidenceBeing InquisitiveThe company you keepSome Stories from our guestsArrogance v ConfidenceConfidence and LeadershipHumility and confidenceSelf-awareness and confidenceThe Self SWOT analysisThe Confidence to be open mindedThe IOH role in all of thisAs always, our guests gave their reasons why they said I’m In to the IOH: -
To make a difference to the industryThe positive energy around itThe increased diversity focusThe interesting discussionsThe people you meetTo get fresh perspectivesA huge thank you to our guests for giving up their time for this wonderful chat.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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What a cracker we have for you this month as Phil welcomed three more wonderful humans from the IOH membership to chat through a topic that, as Phil puts it, should be on everyone’s mind, Wellbeing in the kitchen.
Phils guests this month were Alex Preston AIH, Amy Stoyel MIH and returning guest Ben Purton FIH who have all had their own experiences from within the kitchen
This was a lively chat from the outset with no punches being pulled and our guests covered: -
The pastOld School badges of honourTop-Down leadershipSetting Framework and what that looks likeThe importance of cultureThe external impact of getting it wrongFinding a balanceContractsThe Business owner’s perspective and the example they setSeparating profit and peopleThe impact of cost of livingReaching out to those doing great workUtilising GlassdoorHow the IOH and its membership can play its partAnd so much more.
Our guests also gave us their reasons for saying I’m in to the IOH in the first place which included: -
The positive impact on their careerAccess to mentorshipTo be surrounded by people who help, support and develop othersThe opportunity to give backTo play a part in positive changeThere is something for everyone within membershipThis chat was epic and we barely scratched the surface of what is a vast and ever evolving topic leaving room, we’re sure, for a follow up chat down the line.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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The importance of the Front Office Manager
Following the success of episode 19 where we looked into the importance of the Front of house Manager, we thought it only right and fair to delve into the importance of that role’s close relative, the Front Office Manager.
Joining Phil to do this was three more wonderful IOH members in the form of Jamine Zaman AIH, Johanna Dlugosch MIH and Samantha Rieu FIH, all of whom have had exposure to the role in one form or another.
In their chat they looked at just how important the role of Front Office Manager is and covered: -
What is the Front Office Manager?The Many forms it can takeWhere does the Front Office Manager feature within the industry?The important attributes of a Front Office ManagerThe day-to-day challenges of the roleHow the role has adapted to a post covid worldThe experience and knowledge to seek out to become an awesome Front Office ManagerAnd so much more.
Our guests also gave us their reasons for saying I’m in to the IOH which included: -
To branch out from the place you workTo share knowledgeInspiring others to continue their developmentNetworkingThe eventsTo use its body of knowledge to self-improveOur panel really brought the knowledge and passion to the discussion resulting in a pretty obvious conclusion, the role of Front Office Manager is incredibly important.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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“Your life doesn’t get better by chance; it gets better by change” – Jim Rohn
Another fabulous quote and very relevant to today’s discussion as we investigate the differences between Apprenticeships and Universities, the part they play in hospitality and the difference they can make to an individual in improving their prospects.
Joining Phil on his quest for more knowledge in this space was Paul Evans FIH, Julie Crampton MIH (Tuning in from Luxemburg) and Amy Jones AIH. It’s clear that we really hit the panels wheelhouse as there were so many wonderful points raised and some questions for you to take away and ponder, including: -
The context of Apprenticeships V UniversitiesThe importance of the individual circumstanceThe messaging around bothThe anecdotal experience of the panelThe future of university focus from GovernmentLife educationThe costsThe connection between academia and experienceThe view from EuropeDo we really need Hospitality Degrees?Aligning education with what the sector needsOnline learningAnd so much more.
Our guests also gave us their reasons for saying "I’m in" to the IOH which included: -
It was a professional pathway to enhance careerThey enjoy what the IOH stands forTo give back to the industryTo stay connected to the industry, wherever in the world you areAccess to the online resourcesNetworkingIt was another great panel showcasing more talent and opinion from within the membership.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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“Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.” - Henri J.M. Nouwen
We love this summarising of what hospitality is and I think we can all agree, it fits well in the way that we should approach our teams experience too.
This was the focal point of an incredibly lively chat around the changing face of talent attraction, a subject that Phil could have ranted about for 45 minutes all on his own. Thankfully, he didn’t and enlisted the assistance of 3 more wonderful members from with the IOH ranks in the form of Harry Champion AIH, Zachary Millward MIH and Micaela Barlow FIH.
This chat is all action from the off and our guests cover off: -
Some statistics around what has changedThe basics to get rightWhere leadership comes inMarketing and deliverySome things to think of when creating a strong employer brandChanging the reputation of the industrySchools, Education and Talent AttractionCross generational Talent AttractionThe importance of flexibilityInnovationThe integrity of the processBeing action orientatedArtificial Intelligence and Talent AttractionAs always, our guests gave us their compelling reasons as to why they said "I’m in" to the IOH including: -
Working with likeminded people with passion for hospitalitySharing knowledgeCPDEventsOpportunities are endlessTo tap into a group of people with a shared interestThis is a really brilliant conversation with some very important points raised and so a huge thank you to our guests for giving up their time and bringing their A game to the conversation.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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“An acquaintance merely enjoys your company, a fair-weather companion flatters when all is well, a true friend has your best interests at heart and the pluck to tell you what you need to hear.” - E.A. Bucchianeri, taken from Brushstrokes of a Gadfly
The concept of tough love comes in many forms. You might have heard it mentioned as being “firm but fair” or being “cruel to be kind” but the question is, with changing mentalities and approaches to work, does it still have its place in leadership?
To find out, Phil was once again joined by 3 awesome guests from within the IOH membership. Today’s chat featured Sofia Mayr AIH, Vandana Dass MIH and Jill Whittaker FIH.
In a wonderfully energetic discussion, they covered: -
What does tough love means to each of our panelThe importance of tough Love in development of peopleLaying the foundationsThe importance of trust & communicationAchieving balance and what happens if balance is not achievedThe Psychology of tough loveDeveloping your personal brandThe consequences of avoiding tough loveWhat happens when tough love doesn’t work?In addition, our guests gave us their reasons as to why they enjoy being members of the IOH. They included: -
Having a deep love for the sector and wanted to get more involvedThe proactivity of the instituteThe people you get to connect withThe eventsNetworkingThe general “family feel” of the instituteAs always, a huge thank you to our guests for giving up their time and insight as well as bringing the thunder to the conversation.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Everyone of us takes sole responsibility for building our own career. But what are some great strategies to do so and is it always in our hands?
To find out, Phil invited Tej Walia FIH, Nathaniel Morales MIH and Jake Armston AIH to talk through their own experiences and ideas in how you can help move your own career forward.
They covered: -
The Grand Plan (Or not)The essential steps to building your careerThe importance of mentoringThe importance of networkingPersonal BrandingSelf-AwarenessNailing the basicsGoals and planningWhat to do when you hit a bump in the roadIn addition, our guests gave us their reasons as to why they enjoy being members of the IOH. They included: -
MentoringGiving backNetworking opportunitiesEvents of all kindsOnline learningOpportunity to connect with 31000 membersThe Direction the IOH is heading in is excitingAs always, a huge thank you to our guests for giving up their time and insight.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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We all need to focus on personal growth, whether in work or at home. But how, what, why and where do we get started?
These burning questions and so much more get covered in today’s chat with Graham Copeman FIH, Karen Moody FIH and Cherif Ezzat AIH. Huge congratulations to Karen for the very recent upgrade to the Fellowship.
This was a wonderfully positive and reflective chat with our guests covering off points such as: -
What does personal growth mean to our guests?Preparing to growWhat happens when we choose not to focus on personal growth?Conscious and unconscious GrowthAnecdotes from our guests that you may relate toPersonal growth and hospitalityExternal factorsThe part that mentoring playsMistakes and VulnerabilityYou know the drill by now, our guests also told us why they said I’m In to the IOH. They included: -
The knowledge bank availableTo continue personal growthSharing best practiceThe cross sector networkingThe online and in person eventsA huge thank you to our guests for giving up their time and insight.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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After 18 months of producing the podcast, we thought it would be interesting to start mixing things up a bit. Introducing our “Importance of” series where from time to time, we’ll take a look at a specific role within hospitality and discuss just how important it is.
So in our first one, step forward the Front of House Manager, a role that can exist in many forms throughout many types of hospitality businesses.
3 more wonderful members from within the IOH ranks helped Phil in understanding the importance of this role and they covered off: -
What is a Front of House Manager?Where the Front of House Manager role existsThe Key Attributes of a good Front of House ManagerThe Knowledge and experience you should seek out to become a Front of House ManagerThe challenges of the roleThe career routes it can give youAs always, our guests also gave us their reasons for saying I’m in to the IOH. They included: -
The incredible support offered to the charity sectorTo develop and growTo stay networkedAttend the incredible eventsMeet likeminded individualsSharing knowledgeA huge thank you to our guests for giving up their time and knowledge
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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NB: This podcast drops exclusively to members of the Institute of Hospitality 2 weeks before the wider world.
2 Weeks ago, It was International women’s day so what better way to celebrate this day than to have a chat around the wonderful women of our industry. So how far have we come? is it still a man’s world? What do we still need to do? All these questions and more were answered by Phil and his panel of Emily Murray AIH, Dorothea Jones MIH and Edward Bracken FIH.
As always, they kicked off by giving their reasons for saying I’m in to the IOH including: -
The Sharing of information across the industryHave a central body bringing everyone togetherTo play their part in making a difference to the industryTo stay connected to the industryNetworkingAnd then to the main chat itself. There were some great questions raised and points covered off including :-
How are we doing at making the place of work more inclusive for women?Some statistics around current feeling in the workplace (You may be surprised by some)The things we need to still considerWider society requirementsWomen and leadershipThe part that men can play and the part we all can play in ensure continued progressA huge thank you to our guests who really bought the passion to this topic
Enjoy!
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
To learn more about the Institute of Hospitality or to join our hospitality family, head to https://www.instituteofhospitality.org
- Visa fler
