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How has David Barry's journey from a ski instructor to President of Pursuit Collection shaped his approach to leadership in the hospitality industry?
In this engaging episode, hosts David Millili and Steve Carran sit down with David Barry, President of Pursuit Collection. Barry shares his unique journey from ski instructor to hospitality leader, offering valuable insights into creating exceptional guest experiences, fostering a strong company culture, and navigating challenges in the hospitality industry. The conversation covers a range of topics, from sustainable practices to innovative approaches in destination management, providing listeners with a comprehensive look at modern hospitality leadership.
In this episode, you'll learn:
The importance of authenticity in creating unique guest experiencesHow do hospitality businesses handle natural disasters and manage crises, as exemplified by the Jasper wildfires?Advice for young professionals entering the hospitality fieldThe role of technology and innovation in shaping the future of hospitalityThe significance of honoring local cultures and environments in hospitality offerings
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/david-barry-3501901/
Pursuit Collection: https://www.pursuitcollection.com/
For full show notes head to: https://themodernhotelier.com/episode/95
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Curious about the intersection of luxury and wilderness? Ever wondered how a 37,000-acre ranch became a world-renowned resort?
In this episode, hosts David Millili and Steve Carran have an engaging conversation with Steve Hurst, the Managing Director at The Resort at Paws Up. They discuss Steve's career journey from his early days as a barista to managing luxury hotels and resorts, with a special focus on the unique guest experience at Paws Up. The resort, set on a 37,000-acre ranch in Montana, combines luxury with adventure, offering activities like fly fishing, horseback riding, and mountain biking. They delve into the resort's personalized service, culinary excellence, and the importance of genuine, authentic experiences. Steve also shares insights on the importance of adaptability, the value of time, and the resort's mission to provide an extraordinary experience for guests. The episode concludes with valuable advice for those looking to pursue a career in hospitality.
This episode explores:
The evolution of Paws Up from a family ranch to an award-winning luxury resortHow Paws Up creates personalized experiences through extensive pre-arrival planningThe resort's innovative approach to dining, offering up to 10 different restaurant experiences nightlyHow outdoor activities help families and couples reconnect in meaningful waysPaws Up's success in garnering industry accolades and recognitionJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/stevenhurst/
The Resort at Paws Up: https://www.pawsup.com/
For full show notes head to: https://themodernhotelier.com/episode/94
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Ever wondered what it would be like to turn your childhood treehouse dreams into a thriving resort business?
Join hosts David Millili and Steve Carran as they sit down with Amanda Jensen, CEO and co-founder of Sanctuary Treehouse Resort, the world's largest treehouse resort. In this captivating episode, Amanda shares the inspiring journey of how a simple treehouse for her children blossomed into an innovative and immersive hospitality experience.
The origin story of Sanctuary Treehouse Resort and how it grew from a family project to a world-renowned destinationUnique interactive features of the treehouses, including slides, secret ladders, and drink chutesInsights into sustainable building practices and preserving the natural environmentHow the resort balances luxury amenities with a playful, childhood-inspired atmosphereThe impact of the business on family life and creating a legacyPartnerships with local attractions and the creation of the "Sanctuary Perk Card" for guests
In this episode, you'll discover:Tune in to discover how Amanda and her family are redefining experiential travel, one treehouse at a time!
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/amanda-jensen-a6b358236/
Sanctuary Treehouse Resort: https://www.treehouseresort.com/
For full show notes head to: https://themodernhotelier.com/episode/93
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts David Millili and Steve Carran sit down with Kyle Hughey, CEO of Charlestowne Hotels, to discuss the independent hotel management landscape and Hughey's journey in the hospitality industry.
In this episode, you'll learn:
The appeal and challenges of managing independent hotelsCharlestowne Hotels' approach to creating unique guest experiencesIndustry challenges, including staffing and recruitmentThe impact of hotel brand consolidation on independent operatorsAdaptive reuse projects in the Charlestowne Hotels portfolioFuture outlook for the hospitality industry in 2025-2026Hughey shares insights on the importance of continuous learning, the value of creating tailored experiences for each property, and the advantages of remaining an independent management company in an era of increasing consolidation. He also discusses how Charlestowne Hotels approaches adaptive reuse projects and the importance of storytelling in creating memorable guest experiences.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/kyle-hughey-969350168/
Charlestowne Hotels: https://www.charlestownehotels.com/
For full show notes head to: https://themodernhotelier.com/episode/92
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends?
In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certification and ranking process for the hotel industry. Driven by personal frustrations with misleading "pet-friendly" claims, Guise explains how Ranked by Roch uses a data-driven approach to evaluate hotels on their dog-friendly policies, amenities, and services.
In this episode, you'll discover:
The inspiration behind Ranked by RochHow hotels are ranked and certified as dog-friendlyIssues with current pet-friendly hotel awards and listingsTrends in dog-friendly hospitality across different countriesThe importance of transparency in pet policies for travelersGuise also critiques major travel platforms' pet-friendly awards and discusses the growing importance of catering to dog owners in the hospitality industry. This episode offers valuable insights for hoteliers, dog owners, and anyone interested in the evolving landscape of pet-friendly travel.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/guisebule/
Ranked by Roch: https://rochdog.com/en
The Roch Society: https://rochsociety.com/
The English Breakfast Society: https://www.englishbreakfastsociety.com/
English Breakfast Handbook: https://www.amazon.com/English-Breakfast-Handbook-Guide-Traditional/dp/1984168711
For full show notes head to: https://themodernhotelier.com/episode/91
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals.
In this episode, "August Hospitality Hot Topics," Steve and David is joined by guest host Jasmine Seliga from Affixify and regular contributor David Millili.
In this episode, you'll learn:
The resurgence of group business in the hospitality sectorProjections for the hotel industry in 2025 and beyondPotential impacts of hotel worker strikesInnovative marketing through hotel-curated Spotify playlistsLuxury car brands entering the hospitality spaceA surprising list of top boutique hotels in the United StatesTune in monthly for the latest hospitality hot topics and expert perspectives.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Group Business expands in Q2: https://hotelbusiness.com/u-s-group-business-delivers-seven-consecutive-quarters-of-growth/
Looking ahead to 2025: https://www.costar.com/article/1741863595/why-2025-could-be-a-pivotal-year-for-us-hotels
Hotel workers going on strike: https://www.usatoday.com/story/travel/hotels/2024/08/14/travelers-expect-hotel-workers-strike/74741787007/
Hotel's Spotify Playlists: https://www.insidehook.com/travel/hotels-spotify-playlist-best-souvenir
Mercedes-Benz Skyscrapper: https://canada.constructconnect.com/dcn/news/usa/2024/07/miami-home-to-mercedes-first-branded-skyscraper-in-north-america
USA Today 10 Best Boutique Hotels: https://10best.usatoday.com/awards/travel/best-boutique-hotel-2024/For full show notes head to: https://themodernhotelier.com/episode/90
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Are you curious about what it takes to build a successful boutique hotel company from the ground up?
In this episode, hosts David Millili and Steve Carran interview Ethan Orley, Founder and Managing Partner of Oliver Hospitality. Ethan shares his journey from environmental studies to real estate and hospitality, discussing how he and his partner built Oliver Hospitality from the ground up.
The conversation covers:
Ethan's background and early career experiencesThe founding and growth of Oliver HospitalityInsights into boutique hotel development and managementCreative strategies for activating propertiesAdvice for aspiring independent hoteliersThe importance of local partnerships and community integrationEthan's perspective on the Detroit hospitality sceneYou will gain valuable insights into the boutique hotel industry, creative problem-solving in hospitality, and the entrepreneurial journey of building a successful hotel management company.
Sponsor spot:This episode is sponsored by ReactMobile
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/ethanorley/
Oliver Hospitality: https://www.oliverhospitality.com/
For full show notes head to: https://themodernhotelier.com/episode/89
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts David Millili and Steve Carran sit down with Jason Craparo, CEO of Hovr, a technology company revolutionizing guest engagement in the hospitality industry. Jason shares his fascinating journey from dishwasher to successful entrepreneur, including his experiences as a Sonic Drive-In franchisee and his time at Babson College.
The conversation dives deep into how Hovr is transforming the way hotels showcase their amenities and drive direct bookings. Jason explains how their innovative video content solution helps hotels increase conversions by 20-40 times the industry average. He discusses the importance of reducing risk and increasing excitement for potential guests during the booking process.
You'll gain insights into:
The power of reusing existing hotel content to engage website visitorsHow Hovr's technology speeds up the booking process and increases revenueThe future of personalized content experiences in hotel marketingAdvice for entrepreneurs looking to break into the hospitality tech spaceSponsor spot:
This episode is sponsored by Hovr
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/jasoncraparo/
Hover: https://gethovr.com/
For full show notes head to: https://themodernhotelier.com/episode/88
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality professionals to leverage virtual tours, 3D models, and other immersive assets to drive revenue and enhance the customer experience.
In this episode, we discuss:
The immersive assets in hospitality sales (360-degree photos, 3D models, virtual tours)How Visiting Media's software helps hotels increase revenueThe importance of data and analytics in understanding customer behaviorThe role of AI and machine learning in enhancing sales processesAdvice for young entrepreneursThe value of education and sharing knowledge in the industryThe episode provides insights into innovative sales techniques, the power of immersive technology, and the entrepreneurial mindset in the context of the hospitality industry.
Sponsor spot:Visiting Media: https://visitingmedia.com/
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
LinkedIn: https://www.linkedin.com/in/benjamin-powers-13271338/Visting Media: https://visitingmedia.com/
For full show notes head to: https://themodernhotelier.com/episode/87
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, Steve and David are joined by guest host Mercedes Blanco from The Hotels Network. They discuss various trending topics in the hospitality industry for July, including the rumor of Hyatt acquiring Standard Hotels, an extensive computer outage affecting multiple industries including hospitality and travel, the rise of 'bleisure' (business and leisure travel), and the growing importance of automated technology in hotels.
In this episode, we discuss:
The potential acquisition of Standard Hotels by Hyatt, exploring the ongoing trend of brand consolidation in the hospitality industryRecent major computer outages affecting airlines and hotels, and the importance of cybersecurity in the travel sectorThe rise of 'bleisure' travel and how industry professionals are taking advantage of business trips for leisureTravelers' preferences for automated technology in hotels and finding the right balance between tech and human touchAn innovative hotel summer camp program introducing high school students to hospitality careersGoogle's surprising U-turn on phasing out third-party cookies and its implications for the industryTune in for expert insights, lively discussion, and the latest trends shaping the hospitality landscape.
Subscribe to Mint Pillow:
https://content.mintpillow.co/mint-pillow-newsletter-sign-up/?cid=66a0b7a44acaa
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Rumor: Hyatt acquiring Standard
Computer Outage
Bleisure travel on the rise
80% of travelers prefer automated tech
Hospitality Summer Camp
Google u-turn on cookiesFor full show notes head to: https://themodernhotelier.com/episode/86
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
"No Vacancy Live from HITEC: Featuring Podcast Pioneers Glenn Haussman and Anthony Melchiorri"
In this episode, podcast veterans Anthony Melchiorri and Glenn Haussman discuss their experiences and insights from attending HITEC events over the years. They reminisce about the evolution of these events and share their personal highlights, including the transformation and increasing engagement in technology within the industry.
Glenn talks about the origins and growth of the 'No Vacancy' podcast, especially during the COVID-19 pandemic when they provided much-needed support and continuity for the hospitality sector. They also delve into the industry's technological advancements, stressing the importance of using the right technology at the right time for the customer's benefit.
Key highlights:
Glenn and Anthony discuss their long history with HITEC and how the event has evolved over the yearsInsights into the creation and growth of the No Vacancy podcast, especially its pivotal role during the COVID-19 pandemicThe importance of consistency and vulnerability in podcasting during challenging timesDiscussion of their keynote address at HITEC, focusing on customer journey and appropriate use of technology in hospitalityCandid observations about the state of technology in the hospitality industryFriendly banter about podcast rankings and the supportive nature of the hospitality community
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Anthony Melchiorri on LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/
Glenn Haussman on LinkedIn: https://www.linkedin.com/in/glennhaussman/For full show notes head to: https://themodernhotelier.com/episode/85
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, Steve Carran speaks with CEO Rodrigo Jimenez about the recent acquisition of SHR by the UK-based Access Company.
Jimenez shares the excitement and opportunities brought by this merger, highlighting Access Company's diverse portfolio and their focus on the hospitality sector. He also touches on the positive buzz at the high tech trade show and the evolving role of technology in the hospitality industry. Jimenez concludes with insights on SHR's future, including ongoing growth and continued dedication to providing top-notch technology solutions for hoteliers.
Key Topics:
SHR's Acquisition by Access CompanyOverview of Access Company and its expansion into hospitalityThe return of the hospitality industry post-COVIDThe importance of guest profiles and revenue optimization in modern hospitalitySHR's integration capabilities with other technology providersThe potential for further acquisitions in North AmericaJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Rodrigo Jimenez on LinkedIn: https://www.linkedin.com/in/rodrigojimenez/
SHR: https://shrgroup.com/For full show notes head to: https://themodernhotelier.com/episode/84
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Join us for an insightful conversation with Rodrigo Perez Garofalo, founder of Zerf Tech, live from a hospitality tech conference.
In this episode, Rodrigo explores how Zerf Tech is revolutionizing hotel operations by serving as an external IT department and optimizing direct booking channels. He also introduces an AI-powered search tool designed to enhance guest interactions and engagement on hotel websites.
Key topics include:
Zerf Tech's mission to simplify technology integration for hotelsThe importance of direct channels for hotels and brand controlA case study on doubling conversion rates through A/B testingInnovative AI-powered search technology for personalized hotel recommendationsAdvice for hoteliers looking to integrate advanced technology solutionsJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Rodrigo Perez Garofalo on LinkedIn: https://www.linkedin.com/in/rperezgarofalo/?originalSubdomain=ar
Zerf: https://zerf.tech/For full show notes head to: https://themodernhotelier.com/episode/83
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts Steve Carran and David Millili sit down with Scott Buelter, founder of Ascent360, at the HSMAI Strategy Conference. Scott shares insights on how hotels and resorts can use customer data platforms to create more effective, personalized marketing campaigns.
Key topics covered:
The importance of integrating data from multiple systems to get a complete view of guestsStrategies for segmenting guests and creating targeted marketing campaignsTips for growing a hotel's customer database responsiblyHow to use pre-arrival and post-departure email streams to enhance guest experienceThe power of genuine relationship marketing, including thanking high-value guestsUpcoming trends in hospitality marketing, including AI-powered booking companionsScott provides practical advice for hoteliers looking to leverage their guest data more effectively, from basic "table stakes" practices to advanced relationship-building strategies. Whether you're a small boutique hotel or a large resort with multiple amenities, this episode offers valuable insights on using data to drive revenue and improve guest satisfaction.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Scott Buelter on LinkedIn: https://www.linkedin.com/in/scottbuelter/
Ascent360: https://ascent360.com/For full show notes head to: https://themodernhotelier.com/episode/82
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional expertise in the evolving world of hotel tech and customer service.
In this episode, you'll learn:
Tristan's background growing up between the UK and FranceAlliants' history and evolution as a guest experience platformThe importance of messaging and digital solutions in hospitalityHow does AI enhance guest communications and optimize service in the hospitality industryThe significance of personalization and timing in guest interactionsThe value of capturing special moments for guestsHow can data and informed decision-making be leveraged to improve guest experiencesJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Tristan Gadsby on LinkedIn: https://www.linkedin.com/in/tristangadsby/
Alberto Santana on LinkedIn: https://www.linkedin.com/in/mrsantana/Alliants: https://www.alliants.com/
For full show notes head to: https://themodernhotelier.com/episode/81
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology.
The founders share insights on overcoming challenges, incorporating AI, and their commitment to improving operations for hotels while enhancing the guest experience.
In this episode, you'll learn:
Challenges faced as first-time entrepreneurs in the hospitality industryHotelKey's approach to product development based on client feedbackThe importance of cloud-based technology in modern hospitalityWhat are the strategies for improving staff training and reducing onboarding timeThe role of human touch in technology implementationHotelKey's growth and preparation for future expansionJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Aditya Thyagarajan on LinkedIn: https://www.linkedin.com/in/adityathyagarajan/
Fareed Ahmad on LinkedIn: https://www.linkedin.com/in/fareedsahmad/HotelKey: https://www.hotelkeyapp.com/#/
For full show notes head to: https://themodernhotelier.com/episode/80
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting and business intelligence solutions.
In this episode, you'll learn:
The resurgence of HITEC post-COVID and industry networkingWhat are Aptech's core productsThe importance of customer support and long-term client relationshipsIndustry trends in integration and collaboration between technology providersChallenges in the hospitality industry, including labor issuesThe role of accounting systems as the "furnace of the house" in hotel operationsThis episode provides valuable insights into the current state of hospitality technology, focusing on financial management solutions and the importance of customer-centric approaches in the industry.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Jill Wilder on LinkedIn: https://www.linkedin.com/in/jillewilder/
Aptech: https://www.aptech-inc.com/For full show notes head to: https://themodernhotelier.com/episode/79
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller.
The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processes, securing revenue by reducing chargebacks, and using advanced AI-driven fraud prevention tools. Additionally, Sertifi's new features, such as ACH transaction fee reductions and Opera OHIP integration, are highlighted.
In this episode, you'll learn:
Sertifi's digital authorization process for credit card transactionsAccelerating revenue through digitized sales processes and deposit collectionFraud prevention using advanced AI toolsBenefits of digital signatures and real-time deposit collectionReducing transaction fees through e-commerce merchant IDs and ACH paymentsThe importance of secure handling of guest credit card informationHow technology is simplifying daily operations for hotel staff
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Theresa Ellsworth on LinkedIn: https://www.linkedin.com/in/theresaellsworth/
Sertifi: https://corp.sertifi.com/For full show notes head to: https://themodernhotelier.com/episode/78
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities.
In this episode, you'll learn:
The evolution of digital signage in hotels and event spacesHow will large-format LED walls impact guest experienceThe challenges in implementing and maintaining digital signageROI considerations for hotels investing in digital displaysUsing digital signage to promote hotel amenities and increase salesThe importance of content management and best practicesWhat are the future trends in hospitality technology and digital displaysThe episode covers how these digital investments are enhancing attendee experiences, creating new revenue streams, and transforming the aesthetics of hotel and event spaces. The experts also share insights on overcoming implementation challenges and maximizing the return on investment for these technologies.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Rich O'Brien on LinkedIn: https://www.linkedin.com/in/rich-o-brien-54817b19/Xpodigital: https://www.xpodigital.com/
Michael Parisse on LinkedIn: https://www.linkedin.com/in/michaelparisse/
HSMS: www.mphsms.comFor full show notes head to: https://themodernhotelier.com/episode/77
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication.
The conversation covers emerging trends in hospitality communication, staff safety solutions, and the innovative use of AI in overcoming language barriers.
In this episode, you'll learn:
Relay's evolution from a family product to a hospitality-focused solutionCurrent trends in hospitality communication and their impact on guest experienceStaffing challenges in the hotel industry and how Relay addresses themThe importance of simplicity in implementing advanced technologies like AIHow Relay is helping hotels improve operational efficiency and staff communicationFuture developments and growth plans for RelayJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
LinkedIn: https://www.linkedin.com/in/jonschniepp/Relay: https://relaypro.com/
For full show notes head to: https://themodernhotelier.com/episode/76
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... - Visa fler
