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How can businesses personalize their customer experience at scale?
This episode explores the power of personalization in the age of AI and how businesses can leverage data to create a delightful customer experience. David Edelman discusses the challenges and benefits of personalization, and provides examples of companies that are doing personalization well, such as Cisco, Marriott, and Aetna.
David Edelman is a personalization guru who's been shaking things up in the business world with his innovative ideas. From Harvard Business School to McKinsey and Aetna, he's got the know-how to help companies scale up their personalization game and create those "wow" customer experiences. He’s also the co-author (with Mark Abraham) of Personalized: Customer Strategy In The Age of AI.
Key topics Bill and Dave explore in this episode:
- Personalization is not just a marketing tactic, but a holistic customer experience that requires cross-functional collaboration.
- Companies need to shift their mindset from volume to value and focus on providing a personalized experience that delights customers without being creepy.
- AI can be used to enhance personalization by predicting customer needs and preferences.
- Data is essential for personalization, and companies need to gather both explicit and implicit data to understand their customers' needs and preferences.
- Companies have to avoid overwhelming customers with too much information.
- Personalization allows companies to differentiate themselves by providing a unique and valuable customer experience.
Chapters in this episode:
(02:42) Personalizing Music
(07:51) Delight vs. Annoyance in Personalized Experiences
(12:34) The Risk of Over-Personalization and the Aetna Example
(14:52) Sungevity: A Case Study in Personalization Done Right
(19:43) Cisco: Two Approaches to B2B Personalization
(26:40) Marriott's Quest for Personalized Hospitality
(31:45) The Value of Asking Questions
Thanks to David Edelman for being on the show!
Learn more about Dave at Edelman Advisory Services: https://www.edelmanadvisoryservices.com/
Get Dave’s book: Personalized: Customer Strategy In The Age of AI: https://www.amazon.com/dp/1647826276 (co-authored with Mark Abraham)
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people,...
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In this episode, Bill shares his journey of scaling a business and the critical lessons learned from not having a coach during pivotal growth phases.
Multi-million dollar mistakes were made and Bill emphasizes the importance of seeking guidance to navigate challenges.
Always consider the value of coaching in your own journeys. The skills that got you here may not take you to the next level.
Keep scaling.
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Saknas det avsnitt?
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What is the role of intentionality in personal and professional growth?
In this episode, Jeff Karp discusses the power of intentionality, observation, and diverse thinking in problem-solving. Drawing inspiration from nature's problem-solving mechanisms, Karp emphasizes the importance of diverse teams and an "informal" advisory board.
Jeff Karp is a bioengineer, engineer, author, and researcher committed to improving our lives, health, focus, and productive purpose.
Key topics that Bill and Jeff explore in this episode:
- The concept of bioinspiration and its potential for innovation.
- The importance of diversity in teams and problem-solving.
- The benefits of building an "informal" advisory board.
- The role of intentionality in overcoming challenges and achieving goals.
- The power of observation and reflection in personal growth.
- The transformative power of failure.
- Strategies for managing distractions and harnessing the power of ADHD.
- Connecting with nature and attuning to the rhythms of life.
Chapters in this episode:
(03:07) The Origins of Bioinspiration
(11:00) The Superpower of Diversity
(15:39) Intentionality
(27:42) The Importance of Novelty and Newness
(33:18) The TEDMED Talk Experience
(45:38) ADHD: Challenge, Superpower, and Distraction Disruptor
Thanks to Dr. Jeff Karp for being on the show!
Learn more about Jeff: https://www.jeffkarp.com/
Get Jeff’s book: “LIT: Life Ignition Tools: Use Nature's Playbook to Energize Your Brain, Spark Ideas, and Ignite Action’: https://www.amazon.com/dp/B09NW4PGK3
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.
Subscribe via Spotify: https://spoti.fi/3PGhWPJ
Subscribe via Apple Podcasts: https://apple.co/3PKe00u
Bill on...
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In this episode, Bill shares a story about the importance of being coachable and how leadership behavior impacts team dynamics.
He recounts a workshop experience with a CEO whose habits were affecting his team's engagement and accountability. A leader must lead by example and if the team's leader can't be coached, what message does that give to the team?
Bill emphasizes that true change starts with self-reflection and personal accountability, urging leaders to look in the mirror to foster a more effective and proactive workplace culture.
Keep scaling.
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What role does emotional maturity play in effective leadership, and how does it differ from emotional intelligence?
This episode explores the concept of emotional maturity as a critical aspect of effective leadership. Christie Smith, co-author of the upcoming book “Essential,” discusses the importance of human connection, purpose-driven work, and creating a workplace culture that values diversity and inclusion.
Christie Smith is a leadership coach and advisor who has been helping Fortune 500 leaders navigate the complexities of the modern workplace for over 35 years. As the co-founder of the Humanity Studio, she's passionate about creating inclusive, purpose-driven work environments where everyone feels valued and empowered.
Key topics that Bill and Christie explore in this episode:
- Leaders acknowledging and addressing the emotional needs of their employees.
- The need for companies to create a safe space for employees to express their emotions and concerns.
- Aligning a company's stated values with its actions and behaviors.
- The role of leadership in fostering a culture of purpose, agency, wellness, and connection.
- Leaders being curious about their employees and understanding their motivations and aspirations.
- Creating a workplace culture where everyone feels valued and respected.
- The power of self-awareness and agency in building stronger connections with others.
Chapters in this episode:
(02:35) Emotional Maturity in Leadership
(08:20) The Impact of External Events on Employees
(17:23) The Mental Health Crisis
(24:20) Aligning Company Values with Actions
(31:09) Understanding Employee Needs and Aspirations
(46:59) Building a More Inclusive and Connected Workplace
Thanks to Christie Smith for being on the show!
Connect with Christie on LinkedIn: https://www.linkedin.com/in/christiesmithphd/
Pre-order Christie’s book (coming out in January): “Essential: How Distributed Teams, Generative AI, and Global Shifts Are Creating a New Human-Powered Leadership”: https://www.amazon.com/dp/1394276583
Learn more about human-centered workplaces via The Humanity Studio: https://thehumanitystudio.com/
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy,...
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In this episode, Bill shares his personal journey of helping a friend transition out of the CEO role in a growing business.
He discusses the challenges of accountability within the team and how he implemented a functional accountability chart to distribute responsibilities.
Bill emphasizes the importance of company values in empowering employees to think independently and collaborate effectively.
Keep scaling.
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How can leaders foster a culture of curiosity within their organizations?
This episode explores the power of curiosity in leadership and how it can be used to drive innovation, growth, and change within organizations. Jon Bassford shares real-world examples and practical strategies for cultivating curiosity in yourself and your team. By fostering a culture of curiosity, leaders can create an environment where employees feel psychologically safe to share their ideas and feedback, leading to improved operational excellence and better business outcomes.
Jon Bassford, CEO of Lateral Solutions, helps leaders level up their operations and achieve their goals. He's also the author of the upcoming book "The Curious Leader," a guide to cultivating curiosity for business growth and personal development.
Key topics that Bill and Jon explore in this episode:
- Curiosity in leadership and how it can drive innovation, growth, and change.
- The biggest hurdles to creating curiosity are egos, fear, comfort, and habits.
- The need for leaders to balance their own expertise with the need to be open to new ideas and perspectives.
- The need for leaders to be self-aware and to delegate tasks that are outside their zone of genius.
- Building a team with diverse skills and personalities, not just “A” players.
- The need for leaders to actively cultivate curiosity in themselves and their team members.
- Checking your ego and being open to new ideas and perspectives.
- The need for organizations to continuously analyze and improve their operations.
- Being willing to adapt in order to stay ahead of the curve.
Chapters in this episode:
(02:53) The Importance of Curiosity
(07:36) The Power of Clear Communication
(11:19) The Importance of Strategic Planning
(15:28) Creating a Culture of Innovation
(21:28) The Importance of Being Open to New Ideas
(27:14) Developing and Increasing Curiosity
(33:57) Operational Excellence
Thanks to Jon Bassford for being on the show!
Learn more about Jon: https://jonbassford.com/
In early 2025, be sure to get Jon’s book: The Curious Leader: Navigating the Power of Asking Questions and Fostering a Culture of Inquiry.
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business...
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How can leaders develop a more selfless leadership style?
In this episode, Bill talks with a world-renowned leadership coach about the importance of selfless leadership, the challenges of scaling up a business, and the role of coaching in leadership development.
Today’s guest is Marshall Goldsmith, a New York Times bestselling author and a world-renowned leadership coach who helps leaders achieve extraordinary things.
Key topics that Bill and Marshall explore in this episode:
- The importance of selfless leadership and how it can benefit businesses.
- The role of coaching in leadership development and how to find the right coach.
- How entrepreneurs can identify appropriate clients.
- Why coaches should never make coaching about themselves.
- The power of generosity in leadership and how it can inspire others.
- How to keep your mojo and stay motivated and enthusiastic about your work.
- The benefits of having a coach and how they can help you achieve your goals.
- The importance of being comfortable with discomfort and how it can lead to personal growth.
- Staying active and engaged in life and how it can keep you feeling young.
- Giving back to others and how it can make a difference in the world.
Chapters in this episode:
(03:06) Marshall’s Book, What Got You Here Won't Get You There
(06:12) The Importance of Selfless Leadership
(11:26) The Power of Making Decisions
(19:28) The Role of Coaching in Leadership Development
(27:26) Helping Others
(31:03) The Benefits of Working with Retiring CEOs
(41:58) Marshall’s AI Project
Thanks to Marshall Goldsmith for being on the show!
Connect with Marshall on LinkedIn: https://www.linkedin.com/in/marshallgoldsmith/
Learn more about Marshall: https://marshallgoldsmith.com/
Ask Marshall’s AI avatar some questions: https://marshallgoldsmith.ai/
Get Marshall's book, What Got You Here Won't Get You There: https://www.amazon.com/dp/1401301304
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you...
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What are the key stages of scaling a SaaS startup?
In this episode, SaaS veteran and serial entrepreneur Stijn Hendrikse shares his insights on how to scale a SaaS startup successfully. Drawing on his experience at Microsoft and other companies, Stijn discusses the key stages of scaling a SaaS company, the importance of building a strong team, and the challenges of balancing growth and profitability.
Stijn Hendrikse is a tech professional with 30 years of experience in SaaS and AI. He spent time at Microsoft and founded Kolungi, a B2B SaaS marketing agency.
Key topics that Bill and Stijn explore in this episode:
- The importance of teamwork and collaboration, drawing parallels between military experiences and business leadership.
- Insights into the unique culture at Microsoft and its focus on people and leadership development.
- Strategies for effective outbound marketing and the importance of adding value.
- Adapting to the changing landscape of content marketing and the need for hyper-relevance.
- The importance of customer success, service costs, and the "hero plus" pricing model.
- Understanding the T2D3 framework for achieving exponential growth in a SaaS business.
- The need to transition from individual problem-solving to system-based approaches for scaling effectively.
- Embracing a quarterly rhythm (like OKRs) for setting goals, driving urgency, and fostering accountability.
- Key milestones in the early stages of a SaaS startup and the importance of answering "what's it for?" and "who's it for?".
- The Rule of 40 and balancing growth and profitability in the SaaS world.
Chapters:
(02:34) Stijn Hendrikse’s Background
(08:42) Culture at Microsoft
(13:17) Spamming on LinkedIn
(23:06) Content Marketing
(30:56) SaaS Examples
(39:08) Stages of a Company
(42:35) The Rule of 40
Thanks to Stijn Hendrikse for being on the show!
Connect with Stijn on LinkedIn: https://www.linkedin.com/in/stijnhendrikse/
Learn more about Stijn and T2D3: https://www.t2d3.pro/stijn-hendrikse
Get Stijn’s book “T2D3: How some software startups scale, where many fail”: https://www.amazon.com/dp/B09HPDDHDY/ (co-authored with Mike Northfield).
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people,...
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What are some of your most common fears people have when it comes to business communication, and how can you overcome them?
In this episode, Bill and his guest dive into the world of communication, exploring how effective dialogue can transform both sales teams and leadership approaches.
Today’s guest is Chris Jennings, a communications expert, business coach, and author who has turned his passions—including triathlons and entrepreneurship—into a winning strategy for helping sales teams thrive.
Key topics that Bill and Chris explore in this episode:
- The importance of clear communication in business and sales.
- How to overcome the fear of conversation in professional settings.
- The role of triathlon training in developing mental resilience.
- Techniques for turning frontline employees into key contributors to sales.
- The value of emotional intelligence in building trust with clients.
- Why authenticity in conversations leads to better connections.
- Practical tips for improving transitions between different business roles.
- Using DISC and other personality profiles to understand team dynamics. (DISC stands for Dominance, Influence, Steadiness, and Compliance.)
- The power of gratitude and abundance mentality in boosting personal confidence.
- How to prepare for challenging sales negotiations with a relaxed mindset.
Chapters in this episode:
07:35 - Communication Challenges in Business
15:40 - Sales Techniques and Special Teams
21:07 - Empowering Frontline Employees
26:39 - Role of Emotional Intelligence in Sales
33:41 - Overcoming Fear in Conversations
Thanks to Chris Jennings for being on the show!
Learn more about the Chris Jennings Group and get free copies of books by Chris (all you have to do is pay for shipping and handling): https://chrisjenningsgroup.com/
Or you can get Chris’ books from Amazon: https://www.amazon.com/stores/Chris-Jennings/author/B0BT2568KW
His books include “Conversations Made Easy: Building Your Playbook for Growing Sales and Connecting with Customers” and “The Client Retention Matrix: A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals.”
Connect with Chris on LinkedIn: https://www.linkedin.com/in/chris-jennings-8ba7193/
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning,...
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In this episode, Bill talks about effective monthly all-hands meetings for fostering communication within a company!
Learn how to engage employees by incorporating updates, celebrating wins, and including diverse voices beyond just the CEO.
Bill also explores creative ideas to enhance these meetings, such as combining them with social events.
Keep scaling.
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How can overcoming cultural constraints empower you to reach your full potential?
In this episode, Dima Ghawi shares her inspiring journey of escaping cultural and personal confinement to pursue her own path. From surviving a controlling marriage to navigating cultural expectations, Dima discusses how she turned adversity into empowerment. She also highlights the importance of leadership, personal growth, and shattering the invisible barriers that hold us back.
Today’s guest is Dima Ghawi, an energetic speaker, TEDx presenter, and author known for helping people unlock their true potential.
Key topics that host Bill Gallagher and his guest explore in this episode:
- Dima’s early life in Jordan and her grandmother’s metaphor of the “glass vase.”
- How Dima’s arranged marriage and move to the U.S. led to personal isolation.
- Her battle with depression and how it catalyzed her decision to leave the marriage.
- How Dima became the first woman in her family to get a college education.
- The role of forgiveness in Dima’s healing journey, both for herself and others.
- The importance of leadership in helping people break through cultural and personal limitations.
- How invisible cultural constraints can limit both men and women in their growth.
Chapters in this episode:
02:30 – Dima’s Cultural Background and Grandmother’s Influence
07:15 – Arranged Marriage and Moving to the U.S.
15:20 – Depression as a Catalyst for Change
20:50 – Escaping Marriage and Facing Death Threats
30:30 – Leadership and Forgiveness: Dima’s Healing Journey
42:00 – The Importance of Shattering Invisible Vases
50:10 – Taking Control of Your Career
Thanks to Dima Ghawi for being on the show!
Learn more about Dima Ghawi: https://www.dimaghawi.com/
Connect with Dima on LinkedIn: https://www.linkedin.com/in/dimaghawi/
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.
Subscribe via Spotify:
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In this episode, Bill talks about the transformative power of daily huddles for teams.
Discover key tips for conducting effective huddles, including timing, standing participation, and engaging openings.
Learn how to share good news, track relevant KPIs, and prioritize daily challenges to foster team connection and productivity.
Implement these strategies to enhance communication and collaboration within your organization.
Keep scaling.
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How can leaders transform their anxiety into confidence to own any room they walk into?
In this episode, Scott Ramey shares his deeply personal journey from panic attacks and anxiety to becoming a confident and authentic leader. He and Bill Gallagher discuss the importance of finding your voice and how vulnerability can transform both personal and professional life.
Scott Ramey is a confidence coach and former corporate executive who specializes in helping individuals own their voice and lead with authenticity.
Key topics that Bill and Scott explore in this episode:
- Scott's first panic attack in college and how it shaped his path toward leadership development.
- The importance of finding and owning your voice in professional settings.
- How leaders can use vulnerability as a tool to connect with teams and audiences.
- Techniques to build confidence and reduce anxiety in public speaking.
- The role of presence in creating lasting impressions during speeches and meetings.
- Scott’s framework for communication, including style, presence, empathy, authenticity, and knowledge.
- Real-life examples of leaders who transformed their careers by mastering their voice and message.
Chapters in this episode:
02:45 - Scott’s Journey: From Panic Attacks to Confidence
10:05 - Lessons Learned from Anxiety in Leadership
15:33 - The Role of Vulnerability in Leadership
20:00 - Empathy: The Key to Connecting with Your Audience
24:03 - Practical Techniques for Overcoming Anxiety in Public Speaking
33:30 - Transformational Leadership Stories
Thanks to Scott Ramey for being on the show!
Learn more about Scott and The Ramey Group: https://thescottramey.com/
Connect with Scott on LinkedIn: https://www.linkedin.com/in/scott-ramey-53977b14a/
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.
Subscribe via Spotify: https://spoti.fi/3PGhWPJ
Subscribe via Apple Podcasts:
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Bill looks at the common practice of discussing "stucks" and "blockers" in team meetings.
Highlighting the psychological barriers that prevent team members from admitting they are stuck, Bill proposes a more constructive approach: focusing on "top challenges."
This shift encourages open communication and collaboration, enhancing the quality of meetings and fostering a supportive team environment.
Keep Scaling.
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Is starting your own podcast really the best way to leverage the medium for business growth? And if it is, how can you craft a podcast pitch that actually gets you booked as a guest?
In this episode, Bill and his guest discuss the power of podcasting for business growth. The discussion explores how authenticity and storytelling can help leaders build trust and credibility in the podcasting world.
Today’s guest is Jeremy Ryan Slate, the CEO of Command Your Brand, a company that helps clients gain visibility through podcasting and media appearances. He is also the host of a podcast with millions of listens and the author of "Unremarkable to Extraordinary."
Key topics that Bill and Jeremy explore in this episode:
- Jeremy explains how his background in history and PR influenced his understanding of storytelling and its impact on shaping public perception.
- Learn why being a guest on other podcasts can be more effective than starting your own podcast, and how to leverage these appearances for maximum impact.
- The shift towards authenticity on social media and the growing importance of video in podcasting.
- Jeremy shares how his mother's stroke was a pivotal moment that led him to reassess his career.
- Tips on how to effectively pitch yourself as a podcast guest, avoid common mistakes, and engage audiences through relatable content.
Chapters in this episode:
02:42 - Jeremy's Personal Wake-Up Call and Career Transition
12:03 - The Importance of Being a Podcast Guest
16:04 - Common Mistakes in Podcast Pitching
19:43 - The Significance of Video in Podcasting
26:32 - Case Study: Dr. Mike Haley's Aloe Product
28:32 - Affiliate Partnerships
35:45 - Using Podcasts to Write a Book
38:46 - AI in Content Creation: Pros and Cons
41:15 - The Current Podcast Landscape
Thanks to Jeremy Ryan Slate for being on the show!
Learn more about Command Your Brand: https://commandyourbrand.com/
Learn more about Jeremy: https://www.jeremyryanslate.com/
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.
Subscribe...
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In this episode, Bill discusses the importance of capturing commitments made during meetings using the "who, what, when" method. We're all forgetful, so let's take action to keep things top of mind.
Bill emphasizes the need for a structured approach to ensure tasks are remembered and completed. By designating a reliable note-taker, teams can enhance accountability and productivity.
This simple practice can significantly improve meeting outcomes and help organizations scale effectively.
Keep scaling
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What lessons can entrepreneurs learn from a Search and Rescue team?
In this episode, Bill talks with Brian Beutler, CEO of Alianza, family man, and entrepreneur who lifts up others and serves his community.
Key topics that Bill and Brian explore in this episode:
- How our childhood memories shape our perceptions and preferences.
- Brian talks about his family, which includes six children, and his involvement in the Utah County Search and Rescue team and the diverse challenges they face.
- The high-stakes nature of search and rescue work and the fulfillment of helping people in their worst moments.
- Brian shares how his experiences in search and rescue have taught him humility, perspective, and how to be a better leader.
- The importance of patience, persistence, and the long-term view in business and life.
- The value of diversity in ideas, experiences, and perspectives in business and life.
- How psychological safety can help create a culture that allows for open dialog and diverse ideas.
- The role of grit, determination, and positivity in overcoming adversity.
Chapters in this episode:
(2:49) Brian’s Love for the Outdoors
(8:49) Balancing Work and Personal Life
(11:10) Lessons from Search and Rescue
(40:04) Diversity and Teamwork
(44:32) Lessons from GetFon and Alianza
(49:30) Leadership and Adversity
Thanks to Brian Beutler for being on the show!
Connect with Brian on LinkedIn: https://www.linkedin.com/in/brianbeutler/
Learn more about Alianza: https://www.alianza.com
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.
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Bill on Facebook:
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I cannot emphasize enough the importance of starting meetings with good news to foster a positive work environment!
Introduce the concept of "more cowbell," encouraging your team to celebrate wins, no matter how small.
By acknowledging achievements, even in challenging times, teams can shift their mindset and enhance morale. Simple celebrations can transform your workplace dynamics!
Keep scaling.
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At various points in our lives, we’ve all misunderstood certain things about mental health—either our own or someone else’s. How can we—as business leaders—focus on growth while also being more proactive about mental health solutions so that we can live happier, healthier, less stressed lives?
In this episode, Bill talks with an entrepreneur who is passionate about creating supportive communities and has extensive experience in building and scaling businesses globally.
Today’s guest is Stephen Sokoler, Founder and CEO of Journey, a mental health solution for modern and high-performance organizations.
Key topics that Bill and Stephen explore in this episode:
- Steven discusses his upcoming book aimed at setting standards for HR in supporting employee mental health.
- The need for HR leaders to communicate the importance of mental health investments to CEOs and CFOs using common business language.
- Steven’s personal story of losing 85 pounds and the transformational impact of meditation on his life.
- The benefits of meditation for self-love, expressing love for others, and achieving clarity in personal and professional goals.
- The contrast between traditional Employee Assistance Programs (EAPs) that are reactive with Journey's proactive approach.
- Examples of how companies like Walgreens have successfully implemented Journey's proactive mental health programs.
- The importance of authentic leadership and the impact of showing vulnerability on employee trust and engagement.
Chapters in this episode:
(2:23) Steven's Book on Mental Health
(4:01) Challenges in Corporate Communication
(13:14) The Impact of Meditation on Personal and Professional Life
(16:56) Journey's Approach to Mental Health
(17:15) Proactive Mental Health in Corporate Settings
(41:17) Walgreens' Mental Health Initiatives
(45:15) The Role of Leadership in Mental Health
Thanks to Stephen Sokoler for being on the show!
Connect with Stephen on LinkedIn: https://www.linkedin.com/in/stephensokoler/
Learn more about Journey Meditation: https://journey.live/
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you enjoy today’s episode? If so, then please leave a review! Help other business
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