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Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts.
In this episode, 'Restaurant Unstoppable' host Eric Cacciatorre teams up with industry experts James Schonzeit from Square and D.J. Costantino from 7shifts to tackle the pressing challenges of staffing and technology in the restaurant world.
Through a series of insightful discussions, they cover key topics such as hiring and retaining staff, leveraging technology for better operations, and balancing tech with genuine hospitality. The conversation offers practical advice, highlighting how flexible scheduling, proper training, and effective management practices can improve staff retention and satisfaction. They explore the use of kiosks and other tech tools to streamline processes and enhance customer interactions without losing the essence of hospitality. Additionally, the episode underscores the value of actionable strategies, like gradual tech integration, to boost profitability and team engagement. Real-life examples and survey insights provide a roadmap for restaurant owners and managers to navigate modern challenges and thrive in an evolving industry.
00:00 Introduction and Housekeeping
00:57 Meet the Hosts
01:53 Technical Difficulties and Introductions
04:47 Discussion on Restaurant Technology
05:49 Staffing Challenges in the Restaurant Industry
06:31 Survey Insights on Employee Retention
12:59 The Role of Technology in Employee Management
14:26 Customer Experience and Technology
28:08 Discussing Final Trends
28:40 Employee Training and Technology
30:08 Empowering Staff Through Continuous Training
30:49 Leveraging Technology for Efficiency
31:36 Balancing Technology and Human Interaction
37:58 Addressing Staff Engagement and Retention
38:09 Q&A Session
38:47 Strategies for Improving Margins
48:27 Innovative Solutions for Staff Engagement
58:38 Closing RemarksSend us a text
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, their strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts.
This episode of the Pre Shift Podcast focuses on Josh Sharkey, the founder and CEO of meez, an innovative recipe tool and culinary operating system. Josh shares his journey from a Michelin-starred chef to a tech entrepreneur. He discusses the motivation behind creating meez, driven by the loss of his recipe notebook and the need for a specialized tool for culinary professionals. Throughout the conversation, Josh elaborates on the challenges faced in transitioning to tech, the features of meez that enhance operational efficiency, and how it serves chefs and restaurant operators in maintaining consistency and profitability. Sharkey also highlights the importance of empowering teams with the right tools and maintaining a clear vision in business. Tune in for practical advice, real stories, and valuable insights into bridging creativity and profitability in the restaurant industry.
00:00 Introduction and Insight
00:29 Meet Josh Sharkey
01:21 The Birth of meez
03:03 Challenges and Solutions
05:42 Building the Company
08:30 Data and Recipe Management
22:47 Team Empowerment and Retention
27:12 Leadership and Vision
38:36 Exciting Developments
40:10 Conclusion and FarewellSend us a text
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
Saknas det avsnitt?
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Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, their strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts.
In this episode of the Pre Shift Podcast, host D.J. Costantino welcomes Ross Groeneweg, Chief People and Strategy Officer at Pizza Ranch. They discuss the history of the family-owned business, which started in 1981 and grew into a 218-location franchise. Ross explains the company's successful franchise model and the relationship between franchisees and corporate, ensuring a consistent employee experience. He shares his personal journey within Pizza Ranch, starting from high school, advancing through various positions, and eventually becoming a leader. Ross emphasizes Pizza Ranch's core values, vision, mission, and benefits of collaborative franchisee relationships and shared learnings. The episode concludes with a sneak peek at upcoming company initiatives, including a new wing night promotion.
00:00 Introduction to the Pre-Shift Podcast
00:18 Meet Ross Groenweg, Chief People and Strategy Officer at Pizza Ranch
01:13 The Origin Story of Pizza Ranch
02:55 Franchise Model and Corporate Partnership
04:06 Ross's Journey Through Pizza Ranch
07:15 Core Values and Vision of Pizza Ranch
09:10 Challenges and Strategies in Employee Retention
13:41 Collaborative Nature of Pizza Ranch Franchisees
15:14 Career Growth and Opportunities at Pizza Ranch
21:12 Future Plans and Exciting Initiatives
22:09 Conclusion and FarewellSend us a text
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, their strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts.
Mike Bausch, a certified master pizzaiolo and the brains behind Andolini's Worldwide joins DJ Costantino on the Pre Shift Podcast.
In this episode, Mike shares his journey from aspiring Marine Corps officer to leading a 12-restaurant empire in Tulsa, Oklahoma. Recognized nationwide for their exceptional pizza, Andolini's success is attributed to a commitment to quality and a no-half-measures philosophy. Mike outlines his leadership and staff training techniques, explaining why he avoids the term 'family' in favor of a more professional 'team' dynamic. He also discusses his transition into becoming a mentor and educator for the restaurant industry through his Unsliced Restaurant System. Mike offers insights on cross-training staff, maintaining low attrition rates, and the importance of structured employee evaluations. The episode is packed with practical advice and actionable takeaways for building and sustaining a high-performing restaurant team.
Chapters00:00 Introduction to the Pre-Shift Podcast
00:23 Meet Mike Bausch: The Pizza Mastermind
01:19 Mike's Journey: From Marine Corps to Pizza Empire
03:04 The Turning Point: Mentorship and Mastery
06:39 Expanding the Brand: Beyond Pizza
09:42 Building a High-Performing Team
15:55 Balancing Structure and Flexibility in Training
16:42 Maintaining Low Attrition Rates
18:34 Employee Feedback and Evaluation Process
21:03 Team Building and Andomania
23:12 Mike Bausch: Mentor and Educator
24:59 The Unsliced Course and Restaurant Systems
26:15 Engaging with the Restaurant Community
31:49 Future Plans and Exciting Developments
32:22 Conclusion and Farewell
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, their strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts.
In the latest episode of the Preshift Podcast, host D.J. Costantino chats with Margaret Pak, chef and co-owner of Thattu in Chicago. Pak shares her inspiring transition from corporate life to culinary arts, detailing her journey from selling spicy ketchup to opening a successful food stall and finally establishing an award-winning restaurant. The episode delves into her passion for Kerala cuisine, her experience with food pop-ups, and her innovative no-tip service model. Pak also discusses the significance of transparent menu pricing, equitable staff wages, and her future plans, including participating in prestigious culinary events and creating retail condiments.
00:00 Welcome to the Preshift Podcast
00:17 Meet Margaret Pak: Chef and Co-Owner of Thattu
01:13 From Corporate to Culinary: Margaret's Journey
02:38 Falling in Love with Kerala Cuisine
03:41 From Prep Cook to Pop-Up Success
07:23 The Birth of Thattu: From Food Stall to Restaurant
10:41 Navigating the Pandemic and Reassessing Plans
11:59 Reopening and Expanding Through Pop-Ups
17:15 Innovative Business Model: No Tips, No Service Charge
27:19 Building a Collaborative and Equitable Team
31:06 Advice for Aspiring Restaurateurs
36:42 What's Next for Thattu?
38:21 Closing Remarks and Thank YouSend us a text
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, their strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts.
In this episode of the Pre-Shift Podcast, host DJ Costantino talks with Ellen Yin, founder and co-owner of High Street Hospitality Group. Ellen shares her journey from a high school summer job to running celebrated dining establishments. The discussion focuses on the importance of building a strong sense of community and belonging within her restaurants. Ellen emphasizes the significance of respecting and empowering employees and effective recruitment, training, and career development strategies. She also highlights the challenges and successes in maintaining a consistent and supportive team culture across multiple restaurant concepts.00:00 Introduction to the Pre-Shift Podcast
00:14 Meet Ellen Yin: Founder of High Street Hospitality
01:14 Ellen's Journey into the Restaurant Industry
04:43 The Success and Longevity of Fork
06:55 Building a Strong Team Culture
14:00 Recruitment and Career Development Strategies
22:08 Challenges and Overcoming Obstacles
26:40 Future Goals and Exciting Developments
29:54 Conclusion and Final Thoughts
Send us a text
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into what it takes to build great restaurant teams. We explore their stories, the strategies they use, and valuable lessons on running restaurant teams. Hosted by D. J. Costantino. Presented by 7shifts.
In this episode of the Pre Shift Podcast, host D.J. Costantino chats with Zach Feinstein, CEO and co-owner of the Feinstein Group, about an innovative commission-based compensation model that combines a 20% service charge for servers. Zach explains the strategy behind this model, its implementation, and its impact on employee retention, guest experience, and front and back-of-house relationships. Zach also discusses his experience in the restaurant industry, the journey of the Feinstein Group, and the future vision for this compensation approach. This episode is packed with actionable insights for restaurant owners and managers aiming to build high-performing teams.
Chapters
00:00 Welcome to the Pre Shift Podcast
00:13 Meet Zach Feinstein: CEO and Co-Owner of the Feinstein Group
01:29 The Feinstein Group's Journey and Growth
03:08 Innovative Compensation Model: Commission-Based Pay
05:12 Rolling Out the New Compensation Model
07:52 Impact on Staff and Guest Experience
17:22 Front and Back of House Dynamics
21:01 Future of the Restaurant Industry
23:54 Lightning Round: Quick Questions with Zach Feinstein
27:47 Closing Remarks and How to Learn MoreSend us a text
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into what it takes to build great restaurant teams. We explore their stories, the strategies they use, and valuable lessons on running restaurant teams. Hosted by D. J. Costantino. Presented by 7shifts.
In this episode, Pike Howard, co-owner and finance and development director of Felipe's Taqueria, shares the history of the restaurant chain founded in 2006, inspired by Felipe Herrera. Pike emphasizes the significance of having a strong foundational playbook for growth, the importance of transparency and profit-sharing with leadership teams, and the role of consistent execution in a high inflationary environment. He cites influences like Danny Meyer’s book, Setting the Table, and Chick-fil-A’s operational focus. Howard stresses the need for non-defensiveness regarding feedback and aims to exceed profitability expectations.Chapters
00:00 Introduction to Pike Howard and Felipe's Taqueria00:09 Founding Story of Felipe's Taqueria
00:23 Growth Strategy and Operational Philosophy
01:11 Leadership and Transparency
01:16 Profit Sharing and Employee Engagement
01:42 Consistency and Adaptation in Operations
02:20 Commitment to Quality and Inspiration
02:49 Operational Excellence and Feedback
Send us a text
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7shifts Blog
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Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
The Pre-Shift Podcast presented by 7shifts is a deep dive into what it takes to run great restaurant teams.
Host DJ Costantino covers the restaurant industry with conversations featuring industry leaders and innovators sharing their business growth insights, backgrounds, and valuable lessons on running restaurant teams.
On this episode, we’re joined by Hassel Aviles, Founder and Director of Not 9 to 5.
Hassel Aviles has built a career in the hospitality and foodservice industry for over two decades working primarily in restaurants, event production and entrepreneurship. In 2018, after years of struggling with mental illness and trauma, Hassel was inspired to co-found Not 9 to 5, a non-profit that empowers foodservice service workers like herself. Hassel’s strategic planning abilities helped grow Not 9 to 5 from a series of workshops, panels and webinars into a global vehicle for change. Her work has contributed to a worldwide hospitality revolution to create work environments that are inclusive and proactive, rather than top-down and reactive. Hassel has used her experience, her social capital and intelligence to speak up for those without the power to make change. She is a visionary and deeply dedicated to revolutionizing the industry for the better.
**Free Mental Health Course of 7shifts Academy**Topics Covered:
The contributors to poor mental health in the restaurant industryDefining what psychological safety means for the restaurant industry and the signs that a restaurant isn't psychologically safe. The causes and identifiers of burnout in restaurant work.Resources
Not 9 to 5Hassel Aviles on LinkedInSend us a text
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
The Pre-Shift Podcast presented by 7shifts is a deep dive into what it takes to run great restaurant teams.
Host DJ Costantino covers the restaurant industry with conversations featuring industry leaders and innovators sharing their business growth insights, backgrounds, and valuable lessons on running restaurant teams.
In this episode, Chris Britt, Chief Operating Officer of Epic Restaurants, joins us.
For nearly five years, Chris has served in a leadership capacity at Agave & Rye, one of the fastest-growing restaurant concepts in the U.S. He has accumulated a diverse array of experiences since joining the Agave & Rye team in 2018, and through his expertise, Chris has helped continually grow the company into a now multi-brand restaurant group, touting such revered concepts as Agave & Rye, S.O.B. Steakhouse, Shindig Park—and the soon-to-be-unveiled, Trashy Dawg. Chris started as the GM of the original location in Covington, Kentucky, before taking the same position at Agave & Rye’s flagship location in Liberty Township, Ohio. Soon after, he was promoted to Regional Director, followed by a promotion to the Director of Operations role. Chris has been in his Chief Operating Officer role for more than a year, right in time for expansion plans in 2023.
ResourcesSend us a text
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
In this episode of the Pre-Shift podcast, host DJ dives deep into the intricacies of managing successful restaurant teams with Stella Denig, co-owner and GM of Daytrip Restaurant in Oakland, California. Stella shares insights on building a restaurant prioritizing pay equity, equitable compensation, and a strong internal culture. She discusses their unique business model, the challenges of introducing equitable systems, and the importance of legislative change in the industry. Stella also touches on the role of collective thinking in their operations and the exciting personal and professional changes coming up for her and Daytrip. This episode is a must-listen for anyone eager to learn about innovative practices in the hospitality industry.
00:00 Introduction to the Pre-Shift Podcast
00:12 Meet Stella Denig from Daytrip Restaurant
01:02 The Journey to Opening Daytrip
02:20 Innovative Business Model and Pay Equity
04:14 Service Charge and Employee Compensation
09:51 Open Pay and Hiring Practices
14:08 Collective Thinking and Team Culture
25:19 Advice for Aspiring Restaurateurs
29:19 Exciting Future Plans for Daytrip
30:52 Conclusion and Contact Information
Guest Bio
Stella Dennig (she/her) is the Co-Owner/GM of Daytrip, a fermentation-driven party of a restaurant in Oakland, CA. Core to Daytrip’s mission is to push toward a more equitable future for this industry and at the center of that, its workforce. Daytrip has been written up for its employment practices by publications like Bon Appetit, The New York Times, and the SF Chronicle. Daytrip was a Bon Appetit top 10 Best New Restaurant in America in 2023 and Co-Owner/Chef Finn Stern was a James Beard Semifinalist in 2024.Resources
DaytripRAISE10 Best New Restaurants in America 2022 | Bon AppetitSend us a text
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
The Pre-Shift Podcast presented by 7shifts is a deep dive into what it takes to run great restaurant teams.
Host DJ Costantino covers the restaurant industry with conversations featuring industry leaders and innovators sharing their business growth insights, backgrounds, and valuable lessons on running restaurant teams.
On this episode, we’re joined by Chad Mackay, CEO of Fire & Vine Hospitality in Seattle, WA.
Chad Mackay, CEO of Fire & Vine Hospitality, leads a multi-concept operator of full-service restaurants and oversees the successful Revelers Club loyalty program, boasting 80K members and contributing 30% to the company’s revenue since its 2011 inception. El Gaucho, the flagship concept founded in 1996, spans five locations, while Fire & Vine owns AQUA by El Gaucho, Aerlume, and the Witness Tree lounge. The Revelers Club extends to independently owned properties like Walla Walla Steak Co., Crossbuck Brewing, and Yellowhawk Resort in Walla Walla, WA. Drawing from two decades of hospitality expertise, Chad founded Brigado, a consulting and technology firm. He actively serves on Oracle's Customer Advisory Board for the Global Food and Beverage Industry Group and has held leadership roles in associations like the Washington Hospitality Association and Visit Seattle. Chad is a sought-after speaker on adapting compensation models for full-service restaurants in response to the $15 minimum wage.
Links
Fire & Vine Hospitality
BrigadoSend us a text
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
The Pre-Shift Podcast presented by 7shifts is a deep dive into what it takes to run great restaurant teams.
Host DJ Costantino covers the restaurant industry with conversations featuring industry leaders and innovators sharing their business growth insights, backgrounds, and valuable lessons on running restaurant teams.On this episode, we’re joined by Irene Shiang Li, Cofounder of Prepshift & Mei Mei Dumplings in Boston, Mass.
Irene Shiang Li co-founded Mei Mei in Boston in 2013 and built the brand around ethical, sustainable sourcing and fair and transparent employment practices, including open book management. Mei Mei is now a dumpling company and Irene is now building Prepshift, a tech-enabled coaching and workforce training firm. Prepshift focuses on aligning food business teams around their common goals and empowering them with education and transparency. Irene believes that in restaurants, everyone can win. She is a Zagat and Forbes 30 Under 30 honoree, six-time James Beard Foundation Rising Star Chef nominee, and 2022 James Beard Foundation Leadership Award winner. In 2023, Irene and her sister co-authored Perfectly Good Food: a totally achievable zero-waste approach to home cooking with W.W. Norton.
Additional Resources
Mei Mei DumplingsPrepshiftOne Fair WageFollow Irene LiGet Irene’s BookSend us a text
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7shifts Blog
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Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
The Pre-Shift Podcast presented by 7shifts is a deep dive into what it takes to run great restaurant teams.
Host D.J. Costantino covers the restaurant industry with conversations featuring industry leaders and innovators sharing their business growth insights, backgrounds, and valuable lessons on running restaurant teams.On this episode, we’re joined by Ji Hye Kim, Chef/Owner of Miss Kim in Ann Arbor.
Ji Hye was awarded one of Food & Wine's Best New Chefs in 2021 and a multi-time James Beard Award semifinalist. She also advocates for fair wages in the hospitality industry, working with organizations like One Fair Wage to enact change. We get into how staff are paid above the industry average at Miss Kim, the tools Kim uses to get her teams engaged, and more.
Additional Resources
Miss KimZingerman’sZingerman’s Community of BusinessesOne Fair WageRAISE: High Road RestaurantsSend us a text
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, and executives better and find out where they came from, how they got to where they are, and what lessons they learned along the way.
On this episode, we’re joined by Jason Hammel, Chef and Owner of Lula Cafe
Guest Bio
Chef and owner Jason Hammel grew up in New Haven, CT and is the product of a tight Italian family. He studied writing at Brown University and then traveled in Italy where an accidental stay in an apartment above a produce market left a lasting impact and presaged his career as a chef. Upon returning to the U.S., he received his M.A. in English and moved to Chicago where he met his wife, musician and Lula co-founder, Amalea Tshilds. They live in Logan Square with their two children, Ismene and Cass.Hammel’s writing has appeared in Bon Appetit and Lucky Peach/MAD feed. He is currently working on a cookbook to be released by Phaidon.
Lula CafeMarisolPilot LightLula Cafe Cookbook
Additional ResourcesSend us a text
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7shifts Blog
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Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, and executives better and find out where they came from, how they got to where they are, and what lessons they learned along the way.
On this episode, we’re joined by Kwini Reed, Co-owner of Poppy + Rose, Poppy & Seed, and Root of All Foods
Guest Bio
Kwini Reed is a Southern California native, wife, mother, and entrepreneur. She is the co-owner of brunch restaurant, Poppy + Rose in Downtown Los Angeles, Orange County dining destination, Poppy & Seed, and upscale catering company, Root of All Foods with husband and chef of these concepts, Michael Reed.
She and her husband Michael Reed have received numerous accolades for these concepts, including Orange Coast Magazine's “Best New Restaurant” (Poppy & Seed); and CBS Los Angeles’ “Best All-Day Breakfast Restaurants in LA” (Poppy + Rose) - among others.
She pioneers Poppy + Rose and Poppy & Seed's giving back initiatives as well, coordinating meal donations to organizations across LA, supporting first responders, social justice causes, youth development programs, and more. Kwini is active with local nonprofits, such as Brown Bag Lady, which provides meals to people experiencing homelessness in LA.
Additional Resources
Poppy & RosePoppy & SeedRoot of All FoodsKwini ReedSend us a text
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Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, and executives better and find out where they came from, how they got to where they are, and what lessons they learned along the way.
On this episode, we’re joined by Joe Kahn, Founder and CIO of Condado Tacos and Chris Artinian, CEO of Condado Tacos
Guest Bio
Condado TacosCondado Tacos Careers2021’s Breakout Brand of the Year: Condado Tacos Takes the Lead
Joe Kahn is the Founder & Chief Innovation Officer at Condado Tacos. His passion for hospitality started at just 15 years old working at Sizzler and then Pizza Hut. Along the way, he learned to bartend and earned his first management position at The Outpost, a local Chicago venue. After decades of working in all aspects of the restaurant industry, Joe took the plunge to open his own restaurant—which failed. But instead of turning in his apron, he learned from his mistakes, borrowed money from his wife’s 401k, and founded Condado Tacos with several business partners. His focus on creating clean and craveable tacos in an environment that encourages creativity and community was a hit. By 2026, there will be 100 Condado Tacos restaurants! What’s Joe’s secret to success? Treating people well and really great tacos.
Chris Artinian serves as President & CEO at Condado Tacos. He has over 30 years of restaurant and retail experience with private and public companies and extensive experience in restaurant and consumer services. He first encountered Condado Tacos while working at The Beekman Group and loved the concept so much that he joined the company to help chart the brand’s meteoric growth because he has the chops. Chris previously held CEO titles at TooJay’s Gourmet Deli, Bakery & Restaurant, Smokey Bones Bar & Fire Grill, and Morton’s. He’s recognized by industry peers for his deep operational experience in developing winning strategies and exceptional teams. he also serves on the Board of Directors of Another Broken Egg, Ted’s Cafe Escondido, and Condado Tacos.
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, and executives better and find out where they came from, how they got to where they are, and what lessons they learned along the way.
On this episode, we’re joined by Michel Falcon, Founder & CEO of Brasa Peruvian Kitchen
Guest Bio
Michel Falcon is a restaurant entrepreneur, keynote speaker, and best selling author. His expertises are company culture, employee performance, and customer experience strategies. As the CEO & Founder of Brasa Peruvian Kitchen, he oversees all people and growth initiatives. Since August 2021, Brasa has succesfully opened three corporate-owned locations in Toronto, The company's next growth market in New York City in 2023.Additional Resources
Brasa Peruvian KitchenMichel FalconBrasa Peruvian CareersSend us a text
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, and executives better and find out where they came from, how they got to where they are, and what lessons they learned along the way.
On this episode, we’re joined by Ron Hsu, Owner of Lazy Betty, Humble Pie, and Juniper Cafe
Guest Bio
Champion of fair wages, equality and great food. James Beard nominated Atlanta restaurateur Ron Hsu envisions an industry where the workforce doesn't rely on the goodwill of customers and strives for changes to the way things have always been done.
Additional Resources
Lazy BettyHumble PieJuniper CafeRAISE High Road RestaurantsSend us a text
Listen, rate, and subscribe!
Spotify
Apple Podcasts
Google Podcasts
YouTube
TikTok
7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. -
The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, and executives better and find out where they came from, how they got to where they are, and what lessons they learned along the way.
On this episode, we’re joined by Eric Huang, Owner of Pecking House
Guest Bio
Eric Huang grew up in a Chinese-American restaurant in New York, a very common tale in the Chinese diaspora. He is an amateur cellist turned subpar college student turned chef. Despite investing many years and taking on crushing student debt to become a college-educated professional, he would return to work in restaurants because that’s where he felt most at home. He has been cooking in New York City for the last decade, honing his craft at Michelin-starred institutions such as Cafe Boulud, Gramercy Tavern and most recently as a sous chef at Eleven Madison Park. His dream was to open his own restaurant that would challenge the Western world’s prejudices against Chinese cuisine, but he encountered a minor obstacle in the spring of 2020. With his family’s restaurant, Peking House, shuttered due to the pandemic, he stepped in to do what he could and started frying chicken and delivering it to New Yorkers trapped in their apartments. This became wildly more successful than anyone planned on it being and thus Pecking House was born. He is now a fried chicken dealer in a restaurant landscape figuring out its direction in the wake of the pandemic. He has fully embraced the fast-casual restaurant life because it's fun, it’s tasty and you can put food on disposable plates.Additional Resources
Pecking HouseHow Pecking House's Chili Fried Chicken Became a Smash Hit in NYCEric Huang (@eric.p.huang) • InstagramMeet Eric Huang - Founder of Pecking House in New York CitySend us a text
Listen, rate, and subscribe!
Spotify
Apple Podcasts
Google Podcasts
YouTube
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7shifts Blog
Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants. - Visa fler
