Avsnitt
-
Unlock the secrets of building a successful multidisciplinary clinic with our special guest, Josh Nelson from Thrive Health Co in Brisbane. Josh takes us through his journey of integrating a diverse team of health professionals, from chiropractors to child health specialists, all under one roof. Discover how he managed to foster collaboration and mutual respect among his team, overcoming tensions to prioritise patient outcomes and create a centralised client care experience.
Josh doesn't just stop at team integration; he shares insights on personal growth and effective team management, drawing inspiration from the book "Radical Candor" by Kim Scott. Learn about the innovative strategies he employs to maintain an accountable and supportive workplace, like moving discussions out of the office and replacing traditional performance reviews with engaging quarterly catch-ups. His approach highlights the importance of recognising individual differences and providing tailored support for both personal satisfaction and team success.
But it’s not all work and no play. Josh opens up about the delicate art of balancing work and family life, offering valuable advice for entrepreneurs navigating the same path. He reflects on maintaining structured work hours and effective communication, which allows him to pursue personal interests and foster a positive team culture. With insights on financial literacy and future aspirations, this episode is a treasure trove for business owners keen on achieving both personal and professional growth. Join us for a conversation that's as enlightening as it is empowering.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
Can the right early decisions make or break your clinic's success? We sit down with Kate Hawkes from Clinic Mastery to unravel the questions that new clinic owners face, such as whether to onboard an admin or a practitioner first. Kate introduces a groundbreaking task categorisation system—black, blue, and red levels—to help prioritise tasks and optimise your time. Gain actionable insights into planning, budgeting, and managing a successful clinic right from the start.
Building a thriving clinic isn't just about the numbers; it's about people. Discover how to establish a robust support system and attract the right team members to foster your clinic's growth. We'll explore setting personal boundaries and making strategic investments in your hires. Kate offers practical advice on understanding client needs, defining your ideal candidate, and leveraging your network for recruitment. Plus, you'll learn the significance of structured mentoring and supervision sessions for new hires to ensure they thrive and contribute meaningfully to your clinic's success.
Financial management often poses significant challenges for new clinic owners. Learn how to build confidence in your financial decisions with tools like the breakeven forecasting tool and by optimising your relationship with your accountant. We'll also touch on balancing family and business, drawing from Stephen Covey’s "Seven Habits of Highly Effective People," to underscore the importance of planning and setting boundaries. Tune in to gain valuable strategies for sustainable clinic growth while maintaining a balanced life.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
Saknas det avsnitt?
-
Can you imagine running a successful clinic without a budget? Many do, and today's guest, Shane Bennett, reveals the hidden pitfalls of this risky approach. Shane, who leads a multidisciplinary team at Beyond in Melbourne, shares his expert insights on why budgeting is crucial for maintaining cash flow and ensuring the long-term sustainability of healthcare clinics. Learn how strategic budgeting can turn even the busiest months into manageable milestones, making financial planning less daunting and more effective.
Join us as we break down the art of balancing ambition with realism in budget planning. From handling months with triple pay periods to using budget variance reports for tracking progress, this episode is packed with actionable advice. Discover how gamifying the budgeting process can make it less intimidating and more engaging, and hear Shane's practical tips for prioritizing projects and making informed decisions that drive clinic success.
Align your clinic’s mission with financial strategies and embrace the power of technology to boost patient outcomes. Shane discusses how fostering a forward-thinking culture and leveraging innovations can keep your clinic at the forefront of modern healthcare. Plus, learn the metrics that truly matter for measuring success—from net promoter scores to employee engagement indicators. This episode is your guide to mastering the financial, operational, and cultural facets of running a thriving healthcare clinic.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
Ready to master your clinic's financials and internal processes? In our latest episode of Grow Your Clinic, clinic owner and Clinic Mastery consultant Brigid Linden joins us to share her journey from uncertainty to proficiency with essential metrics and dashboards. Brigid's story is a testament to the power of nurturing existing client relationships by focusing on key metrics like rebooking rates, cancellation rates, and patient visit averages. Learn how she overcame the initial challenges of financial management and how you can build your own confidence in managing clinic numbers.
Discover how to effectively discuss business metrics within your team and why involving business partners and leadership in regular financial conversations is crucial. We'll dive into the art of explaining the "why" behind tracking key metrics to practitioners who may be resistant, ensuring that everyone understands the intrinsic value these numbers bring to patient outcomes and team growth. By honing in on a few impactful metrics, Brigid shows us how to simplify the process and avoid the overwhelm of an entire dashboard.
Balancing parenthood and business ownership is no easy feat, but Brigid's insights on designing career progression pathways, consistent communication, and regular leadership meetings offer a roadmap to success. From navigating the baby toddler phase to embracing community support and creative prioritization, this episode is packed with strategies for managing work-life balance. Join us for a comprehensive guide on building a thriving clinic and maintaining motivation through the unique challenges of parenthood and business ownership.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
Is the constant juggle of entrepreneurial ambition and clinic growth keeping you up at night? Join us as we sit down with Andrew Daubney, a seasoned Clinic Mastery consultant and successful clinic owner from Sydney, Australia. Andrew pulls back the curtain on the emotional roller coaster of scaling a clinic—from the stress of managing a growing team to moments of self-doubt, and the invaluable support systems that keep him grounded. Discover how gratitude and external support play pivotal roles in sustaining well-being amidst the chaos of expansion.
Get ready to rethink your approach to time management with practical strategies that make a real difference. Andrew and I dive into the art of balancing the drive to innovate with the need to appreciate your current achievements. Learn how effective time-blocking techniques and leaving white space in your schedule can transform your daily routine. We also discuss the dangers of constant comparison with peers and the importance of finding joy in the process, rather than fixating on external validation or financial success.
This episode is packed with actionable insights and strategies for sustainable growth. We cover the iterative process of time blocking, managing focus and energy, and making strategic decisions that align with your clinic’s core values and long-term vision. With Andrew’s candid sharing and our shared experiences, you’ll gain valuable wisdom on leveraging community support and building meaningful relationships for lasting success. Tune in to navigate your clinic’s growth journey with greater confidence and intention.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
What if you could transform your clinic from a hands-on practice to a successful business in just over two years? Join us on this episode of the Grow Your Clinic podcast as we chat with Sam Bardouh, who did just that. He went from working 60 clinical hours a week to becoming a full-time business owner, sharing his journey with us to offer invaluable insights on how you can do it too. Sam discusses his fears and challenges and how he managed to get clients and team members on board with these significant changes.
We also dive deep into effective recruitment strategies and the evolution of mentoring within a clinical setting. Sam sheds light on how recruiting practitioners who align with your company's values and providing structured mentorship can lead to better retention and professional growth. Discover how focus sheets and tailored recruitment strategies can enhance your team and ultimately improve patient care. Plus, learn the importance of a continuous recruitment budget and how it helps manage growth effectively.
Our conversation with Sam also covers the evolution of leadership and balancing professional responsibilities with personal life. He shares his experience of stepping back from direct patient care, leading to newfound efficiency and more time with loved ones during periods of rapid business expansion. We explore the significance of transparent leadership and fostering independence among team members, offering actionable insights for clinic owners looking to create a sustainable and scalable practice. Tune in for a comprehensive guide on transitioning from clinician to business owner, filled with practical advice and personal anecdotes.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
Can the truth about physiotherapy salaries surprise you? We uncover the actual employment conditions for physiotherapists as revealed by the latest APA workforce consensus survey. With most physios earning a fixed salary and a smaller fraction receiving a base plus commission, we take you through the intricate dance between job satisfaction and pay models. This segment reveals the often unspoken disparities between expectation and reality, highlighting the profession's high need for job security intertwined with opportunities for additional earnings.
Navigating the labyrinth of remuneration challenges, we compare the public and private sectors, scrutinizing how career progression and salary expectations play out differently in these environments. The dialogue illuminates satisfaction levels across various pay models and delves into factors like economic conditions and cost-of-living changes that shape perceptions of fair remuneration. We also provide valuable insights for private practice owners on fostering a thriving work environment through innovative pay systems and underscoring the intrinsic value provided to both clients and the business itself.
Get ready for candid conversations about the economic realities of running a private practice and handling remuneration expectations. We share actionable strategies for clinic owners to tackle salary negotiations and career progression discussions transparently and effectively. By discussing the benefits of internship programs and the potential for expanding revenue streams beyond traditional consultations, we offer pathways to enhance job satisfaction and retention. This episode champions the power of clear communication, mutual understanding, and collaboration in building a motivated and committed physiotherapy workforce. Tune in for a comprehensive look at physiotherapy remuneration and job satisfaction.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
Start your free 30-day trial of Allie: https://www.allieclinics.com/
Resources:
https://www.cliniko.com/connected-apps/allie/
https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-1/
https://www.cliniko.com/tools/cost-of-practitioner-leaving/
https://www.cliniko.com/connected-apps/
Unlock the future of healthcare with our latest Grow Your Clinic podcast episode, featuring Joel Friedlaender, founder of Cliniko. Ever wondered how artificial intelligence might transform your clinic's practices? Join us as Joel breaks down the real-world applications and challenges of generative AI tools in healthcare, pulling back the curtain on their potential benefits and significant pitfalls. From the intriguing yet flawed launch of Google Gemini (Bard) to the accuracy issues in AI-generated summaries, this episode promises to equip you with a nuanced understanding of AI's role in modern healthcare.
Joel doesn't just stop at the tech talk; he dives into innovative leadership and recruitment strategies that have set Cliniko apart. Hear firsthand how offering flexible work hours and fostering a culture of autonomy and purpose can lead to exceptional employee retention and engagement. Joel shares invaluable insights into how his team at Cliniko thrives, offering a refreshing perspective on leadership that transcends traditional hierarchical structures. These strategies aren't just theoretical; they have real-world applications that can help you build a motivated and committed team.
Then, we pivot to the promising realm of AI in telehealth and speech recognition. Imagine the possibilities of real-time subtitles for hearing-impaired patients or automated translation services. Joel offers a glimpse into the future, discussing how AI can handle tasks like patient follow-ups and off-hours calls. We also revisit the importance of team retention, exploring the substantial financial impact of losing valuable practitioners. From fostering friendships among remote team members to ethical marketing practices, Joel's journey with Cliniko is filled with lessons that can elevate your clinic's operations and team morale. Don't miss this chance to learn from a pioneer at the intersection of technology and healthcare.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
Think AI can't revolutionise your clinic? Think again. In this episode of the Grow Your Clinic podcast, we reveal how the free version of ChatGPT can transform your clinic's operations, making your processes more efficient and less reliant on individual staff members. Through our Member Immersions series, we guide you on how to tackle the challenges of implementing new technology in a structured, manageable way. You'll learn how to input quality data to get the best outputs from AI, whether it's for marketing, writing policies, or improving recruitment and client journey systems.
Discover the secret to AI-prompting strategies for effective content development. We break down the components of a well-crafted prompt and provide practical examples of how to repurpose content, develop marketing strategies, and create comprehensive business plans. Our valuable prompt playbook will be a game-changer for your clinic, ensuring compliance with regulations and standards while maximizing your AI's potential. With our detailed insights, you'll master the art of prompting to enhance the quality of AI-generated outputs.
Finally, we delve into the innovative technique of reverse engineering prompts to manage team members and refine your marketing strategies. Learn how ChatGPT can expedite the creation of marketing plans, improve team communications, and even assist in personal goal-setting for mentoring. Real-world scenarios illustrate the versatility of AI in creating clinic policies, handling low-performing team members, and enhancing overall operational efficiency. Tune in to elevate your clinic management and marketing efforts to the next level.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
Unlock the transformative power of vulnerability within your clinic's team culture with Michael Rizk's expert insights on our latest podcast episode. Our in-depth conversation will equip you with the tools to foster an environment of trust, where team members can be their authentic selves. Discover how this authenticity leads to stronger connections, a supportive atmosphere, and ultimately, a high-performing culture.
Dive into the delicate art of feedback and accountability with us, as we reveal strategies to deliver constructive criticism that builds rather than breaks. Learn from Michael's anecdotes and our discussion on language in the workplace, which underscores the profound impact that shared vocabulary has on the perception of success and progress. We shed light on the importance of feedback loops and follow-ups, ensuring that every team member thrives on clear, empathetic communication.
We examine how defining core success and progress terms can create a culture steeped in clarity and shared understanding. Michael offers a fresh perspective on tracking and reporting progress, resonating with each team member's viewpoint to elevate your clinic's success and team dynamics. Tune in to gain invaluable resources for growing your clinic sustainably and continue your journey towards clinic mastery.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
Stepping into the clinic ownership arena is no walk in the park, and we're pulling back the curtain to reveal the unvarnished truth. Alongside Jack, we've dedicated this episode to guiding you through the ownership odyssey, tackling topics from time management to the entrepreneurial mindset needed to flourish. If you've been pondering whether to leap into healthcare business ownership, we guarantee insights that'll arm you with the knowledge to make an informed decision.
Embarking on the journey of clinic ownership is an adventure that demands more than clinical expertise; it requires a complete overhaul of your outlook on business and life. This episode peels back the layers of the mental shifts that new clinic owners must undergo, drawing from our own experiences and the wisdom of our Elevate program. We dissect the 'build it and they will come' fallacy, highlight the necessity of networking, and stress the importance of financial acumen. We also share our strategies for prioritizing and investing time and resources in ways that not only advance your practice but also ensure its sustainability.
Finally, we don't just stop at the challenges; we also equip you with the tools for success. We discuss the art of leveraging every moment for business growth, the role of AI in optimizing operations, and the significance of smart financial investments. As we wrap up, we invite you to become an active part of our community by leaving a review and continuing your growth journey with us. Every clinic owner's path is unique, but with the right guidance and community support, it can lead to a thriving destination.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
In this episode of the Grow Your Clinic Podcast, Michael shares his insights on running a clinic remotely and reducing operational reliance on clinic owners.
He discusses the importance of thinking differently, facing challenges, and embracing imperfections. Michael's experience in supporting startup clinics offers practical advice on sustainable clinic growth.
Tune in to learn how to think differently and challenge the norm in business and clinic management.
Timestamps
00:37 | Michael's Bio
02:00 | How "The Four-hour Workweek" Inspired Running A Clinic Remotely
05:00 | Transitioning To Remote Leadership
07:50 | Emotional Vs Physical Presence In Leadership
10:15 | Impact Of Focus Sheets For Efficient Mentoring Sessions
12:50 | Practical Tips For Remote Management And Team Meetings
15:50 | The Mechanics Of Co-consulting (Peer-to-peer Feedback)
18:36 | Common Mistakes In Clinician-to-clinic Owner Transition
24:50 | Creating Trust And Vulnerability In A Team
28:30 | Productivity Hacks And Finding Flow As A Clinic Owner
35:20 | Transforming Client Experience
38:30 | Mastery And Continuous Improvement
45:00 | Always Bring It Back To Your 'Blue Sky' Vision
Quotes
- "What does your team need and what does your business need? And the answer to those questions is independent of location, right?"
- "We found that method of co-consulting as a really beautiful way to transfer trust [for clients]."
- "If everyone's happy and laughing and smiling, we might have a mental picture that that's good culture, but potentially there's no hard conversations and feedback and actually us getting better as a unit."
- "One hour of inspired work is worth more than six hours of uninspired work"
- "Find what works for you and be open that it's always evolving and you're always getting better at doing it."
- "I wanted to spend three months [remotely working] in Bali a year, [so] that challenged me [to ask] what does my team need to thrive?"
- "You've already set and achieved goals that you said would make you happy."If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
In this episode, Tinashe shares her personal experience of imposter syndrome and struggling financially.
"I've put in so much time and money and effort. Surely there's gotta be an opportunity for me to be able to get some help and some mentorship.""Maybe failure is trying to carry everything on your own and not then connecting with others. Maybe that is where things aren't necessarily going to go well for you if you just try to be Atlas and carry the world.""But what is your worth? Don't you deserve to sleep at night? Don't you deserve to enjoy your children, to enjoy your pregnancy, to enjoy the holiday that you'd been waiting for for years?""What I love is those numbers ultimately end up in financial resources that you can invest in the client experience, invest in the team experience, and of course, take home something meaningful for you and your family, because that's important.""We are a Clinic for Good and we are connecting to people who might not necessarily feel that they can be included in some other mental health spaces.""There is only winning or learning, there is no losing."
We discuss the importance of seeking advice and support, which ultimately leads to a positive change in life and business. Tinashe reflects on her clinic transformation and how knowing her numbers was the catalyst.
Tune in to hear this inspiring story of overcoming imposter syndrome and success from knowing your worth.
Quotes
00:00 Intro01:34 Imposter syndrome10:15 Mindset shift from debt to resourcefulness12:13 Choosing to invest in mentorship15:35 The first meaningful action towards clinic growth18:29 Getting comfortable with clinic numbers/finances20:41 How profit and loss guides project planning21:33 Being Clinic for Good (working with purpose)27:51 Balancing family and clinic life32:04 Mastery is continuous learning34:17 Advice for other clinic owners37:30 Connect with Tinashe
Timestamps
Dune Health and Wellbeing - https://www.dunehealthandwellbeing.com/homeInstagram - https://www.instagram.com/dunehealthandwellbeingLinkedin - https://www.linkedin.com/company/dune-health-and-wellbeing/
Connect with TinasheIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
In this episode, clinical psychologist Sarah Morris discusses the increase in awareness and effectiveness of treatments for people with ADHD.
"ADHD is part of the normal spectrum of society, the same as height.""There's something about ADHD that can often be a little bit of an advantage where we seek out these high stimulus environments because there's a little bit of motivation in that stimulus.""I really want to help people... make those changes in how they're responding to the tricky stuff that shows up within us... so that we can be moving towards what actually really matters in our life.""I think that sometimes my ADHD actually kind of is a little bit of a strength here because it's like, I enjoy the novelty of shifting roles... I actually really thrive on that variety of what my week looks like.""I think business is a really great canvas for us to express that creativity and bring to life a vision that we have, say, for our client's experience and our team's experience, which is pretty cool"
We explore the challenges of sustaining attention and structuring one's day. The importance of recognising ADHD as a difference rather than a brokenness, and the power of having mentors in life.
Tune in to gain valuable insights on managing work and life with ADHD.
Quotes
00:00 Intro 01:50 What is ADHD?04:12 How to manage ADHD06:54 How to 'switch gears' when you need to focus09:51 Tips for supporting team with ADHD, as a clinic owner15:05 Structuring for a productive day17:12 Living and working with purpose and meaning19:30 What to do when you're burned out as a clinic owner23:38 Managing your own ADHD as a clinic owner25:43 Managing competing demands as a business owner28:10 The duality of ADHD31:19 Navigating business ownership with serving clients35:50 Being a Clinic for Good39:00 Applying research skills to clinic life43:11 Embracing continuous improvement (feedback loops)45:34 What is Mastery to you?51:33 Connect with Sarah
Timestamps
Solid Rock Psychology - https://www.solidrockpsychology.com.au/Instagram - https://www.instagram.com/solidrockpsychology/Linkedin - https://www.linkedin.com/company/solid-rock-psychology/
Connect with Sarah
- - - - -If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
In this episode, Ben speaks with Shawn Goldberg, director and clinical psychologist at Mind Up Psychology.
"Do you feel like you're living and working within your values?""Values and fairness are the two main reasons why people get burned out.""And when you feel like you're growing towards a core value or a belief, a mission, your own personal mission, of where you wanna be in your career, of what you want to do that would really give you a sense of passion, burnout will trickle away, because it's a bigger picture.""We know that in Australia, 50 to 60% of people experience burnout at work."
They discuss burnout and how it affects practitioners in the healthcare industry. The importance of Employee Assistance Programs (EAP) and how clinic owners can support their team members to prevent burnout. The conversation also touches on imposter syndrome and its connection to burnout.
Tune in to gain valuable insights on managing and preventing burnout in the workplace.
Quotes
00:00 Intro 01:33 Burnout vs imposter syndrome02:08 6 Triggers of Burnout02:42 Surprising importance of fairness and values03:11 Signs/symptoms of burnout07:21 How clinic owners can support team experiencing burnout09:08 Why open-ended questions are best13:20 Brain hack: engage the frontal lobe 15:08 Key driver to work satisfaction: personal values17:04 Importance of boundaries and flexibility 22:33 Does your team have passion projects? It matters.30:35 Employee Assistance Programs (EAP) 36:07 How to introduce EAP to the team38:57 Autonomy and independence impact mental health42:57 Take a step back and see the bigger picture44:16 Mental health support in the healthcare industry
Timestamps
Mind Up Psychology - https://www.mindup.com.au/our-team/shawn-goldberg/Facebook - https://www.facebook.com/mindupclinicLinkedin - https://www.linkedin.com/company/mindupclinic/
Connect with Shawn
- - - - -If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
In this episode, Ben speaks with Scott Marcaccio, the CEO and co-founder of Myodetox.
"Culture is this amorphous thing that is continuing to evolve.""We want to make sure that therapists that come through our system and work up through our mentorship over a period of years just become the best version of themselves.""You should almost completely ignore social media.""If every single small business owner within a couple of miles from you is not coming into your clinic regularly, that's an issue.""Brand is what people say when you're not in the room."
They delve into the topic of building a reputable brand and maintaining a distinct culture while scaling a team. Scott shares insights on attracting A-grade talent, replicating culture in different locations, and the importance of self-awareness and emotional intelligence in leadership. They also discuss the role of journaling and reflection in personal development and decision-making.
Tune in to gain valuable insights on building a strong brand and team culture in the healthcare industry.
Quotes
Myodetox websiteScott's LinkedIn
Timestamps
00:00 Intro
00:53 Scott's Bio
01:39 Culture evolution, intentional design and creating raving fans
07:21 Culture is key to growth
10:21 Integrating new team members
13:12 Scaling and hiring strategies
14:11 Self-awareness is key to effective leadership
16:59 Journaling for better decision-making
21:09 Measuring job performance
26:23 Ensuring long-term client retention
28:37 Shift in mindset towards proactive care
33:09 Importance of role-play in training
38:01 Focus on local community impact
42:29 Continuous improvement is essential for success
ConnectIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
In this episode, we sit down with Daniel Gibbs, the co-founder of Clinic Mastery. Dan shares his expertise in creating scalable business systems and his journey from clinician to business owner.
He also delves into the challenges of transitioning and supporting team members through this process, while maintaining strong relationships with clients.
The episode covers a six-step process for successfully and sustainably coming off the tools, emphasizing the importance of individualized growth and reducing reliance on specific team members.
Quotes
04:20 - "If you can't take six weeks off in your business, then do you really have a business or do you just have a job?"21:32 - "Contrary to what popular belief might be, the most important person in any business is not the customer, not the team, it's the owner."24:33 - "The key is nominating a final date for consulting and absolutely committing to that date."49:14 - "You really need to build a business that’s not reliant on you, and one of those processes is not being the main consulting practitioner in the business. In doing so, you allow the business to grow beyond you."Timestamps
00:00 Intro
00:30 Daniel’s Bio
02:26 Transitioning from clinician to business owner
10:36 Emotional journey coming off the tools/no longer seeing clients
12:47 The “transfer of trust”
15:20 Financial certainty and reducing clinical reliance
19:50 Six steps to coming off the tools
21:15 Your new job description as a business owner
24:16 Picking the date and preparing the diary
29:40 Preparing your team
36:05 Preparing your clients
44:44 Remain present in the business and to your team
50:17 Learn more about coming off the tools
Connect
InstagramFacebookLinkedInIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback!
If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
This week on the podcast, Ben speaks with Joey Coleman, an expert in customer and employee retention.
Joey shares his methodology for improving customer and employee retention in the first 100 days, as outlined in his book "Never Lose a Customer Again." He also discusses his newest book, "Never Lose an Employee Again," which focuses on reducing turnover and increasing employee engagement.
Joey covers the eight phases of the new team member journey, from recruitment to becoming an advocate for the clinic.
Tune in to learn how to create remarkable experiences for your team members and build a loyal customer base.
Quotes
08:38 - "What I love at the core of this is there's empathy for the other person, and that is truly care."23:40 - "Every employee has coworkers, but not every employee has colleagues… It's really difficult to quit a job where you have colleagues."38:29 - "When we feel that there is someone at work who personally cares about us, who personally is invested in our success, we do better."50:02 - "A master knows there are always edges to polish."Timestamps
00:00 Intro
00:30 Joey's Bio
01:56 "Never Lose An Employee Again" book
06:30 The first 100 days for new team members
08:40 Joey's 8 Phases for an employee's journey
09:55 1. Assess
10:48 2. Accept
11:07 3. Affirm
12:20 4. Activate
13:00 5. Acclimate
13:45 6. Accomplish
14:32 7. Adopt
14:56 8. Advocate
16:55 Interviews: Giving applicants questions ahead of time
20:29 Interviews: Asking off-the-cuff questions
23:34 Difference between a "Coworker" and a "Colleague"
26:20 Relationships at work
28:00 Creating culture in remote workspaces
32:08 Unique ideas for employee benefits and rewards
36:47 Mentor programs for team members
42:20 What phase should I start with?
44:00 Highly impactful action to take today (plus script)
47:30 What does mastery mean to you?
Connect
"Never Lose An Employee Again" bookJoey's LinkedInJoey's WebsiteIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
In this episode, Ben Lynch discusses the importance of delegating with confidence in order to reduce reliance on oneself and others, emphasizing on efficiency, avoiding abdication and micromanagement.
Ben also talks about a simple method for successful delegation and highlights the significance of a strong performance culture in high-performing clinics.
00:31 - "So often when we get the opportunity to delegate, it's a real milestone or moment to celebrate because we are so often the bottleneck in the business."01:14 - "When we do delegate, so often we delegate in a fashion that's actually abdication."12:28 - "What I'm hoping to show and share with you today is a couple of copy-and-paste template messages that could be used in whatever platform you use."
Quotes
Timestamps00:00 Intro
01:12 Delegating without micromanaging
02:40 Reporting as an accountability measure
03:52 Revenue report template
06:53 Outstanding accounts template
08:30 Practitioner utilisation/productivity template
09:38 New client report template
10:16 Client excellence report template
10:36 Portfolio (vanity and sanity) templates
12:24 When and how to use these reports
InstagramFacebookLinkedIn
ConnectIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback!
If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
-
This week, Peter Flynn, a Partner at Clinic Mastery, joins us on the podcast to talk about his journey of starting a physiotherapy clinic and scaling it to multiple locations.
Pete shares the challenges he faced as a first time clinic owner, as well as the lessons he learned along the way. You’ll gain insights into the realities of starting your own clinic, managing a clinic business, and the importance of finding your genius.
Quotes
08:44 - "Being a good human is a really good strategy in business."14:31 - "And… the shift for me was reframing and time blocking. And it was looking at what are the specific tasks that I need to do? What from a plan is actually going to move us towards the big goal and not just keep me busy and sorting out spot fires."20:40 - "You almost feel like a loss of control when you're not seeing clients."23:23 - "We always let the numbers make the decision."24:33 - "Some things you just don't know are possible until you understand how someone [else] did it."33:33 - "Add more value than anybody else, be of great value and do that consistently."34:57 - "... if you remember why you start, I think that that's a really key message to keep pushing forward and to remember why you're doing it and who you're doing it for."Timestamps
00:00 Intro
01:26 Starting a clinic is challenging
07:18 Leveraging community connections to grow client-base
09:46 Life as a new practitioner
13:08 Time blocking for productivity
16:12 Reflecting on your strengths and weaknesses
18:25 Dividing tasks when there's more than one business partner
19:45 Breakthrough moment - Importance of mentorship and optimism
25:20 Exiting business ownership
28:30 Making a meaningful impact
30:55 Key principles for showing up in business
33:25 Remember your why
Connect
Pete’s LinkedInPete on YouTube (Clinic Mastery channel)If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback!
If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:
iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!
- Visa fler
