Avsnitt
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Back to Human: It's the title of Dan Schawbel's new book, and the phrase itself implies that we’ve departed from being human toward one another in significant ways. That’s the assumption behind Dan's work. He has devoted his life to studying human interactions and has compiled much of what he’s learned into his new book. He has tremendous insight into how we can be intentional about our human interactions so that they can be optimized for our health as individuals and our success in the workplace.
You won’t want to miss this insightful episode. Dan shares why emotional intelligence is more important than skill competence, what social media and digital communication have done to us as humans in spite of their obvious benefits, and how we can turn things around to benefit ourselves and those on our teams in incredible ways.
Getting “back to human” means understanding that emotional intelligence is more important than technical skillThink about what is typically looked for when resumes or CVs for open positions are submitted at your company. Typically, the focus is on education and experience. In other words - What has the person accomplished? What skills do they bring to the role for which they are being considered? But is that the right place to look for maximum fit and effectiveness on your team?
Dan Schawbel says that it’s becoming more and more evident that the soft skills we’ve come to describe as “emotional intelligence” have a much greater impact on a person’s fit and effectiveness on a team than do their job-related skills. Why is that? It’s because the relationships within the team underly everything that the team does. If there is tension between team members, the outcomes the team produces will be impacted. That's a relational issue, not a skill issue. Listen to hear Dan share why leaders should focus more on emotional intelligence in themselves and their team members if they really want to move "back to human" in their leadership style.
We are failing to understand and be understood when we only use digital communicationDigital communication has been a great blessing to the world. We now have the ability to connect with others who are across the globe with the click of a button or a few minor keystrokes. But the ease of digital communication has taken some of the humanity out of the WAY we communicate with each other. Statistics are showing that though people are communicating with others more often digitally, the experiences of loneliness and isolation are growing exponentially.
Why is that? It’s because there is something missing in the way we are interacting, and Dan Schawbel says it’s the human component of the relationship. He suggests we do everything we can to increase face to face communication with each other, whether we are connected through a work-related team, as family members, or in a service provider-client relationship. Listen to glean incredible practical advice from what Dan has to share.
How do we express more empathy when we are unable to meet face to face?Though the ideal way to move back to more human interactions in our digital age is to get face to face with each other as often as possible, it’s not always possible. What can we do to express empathy and care for others when digital means of communication are all we have available?
A simple first step is to take the needed time to sweeten up our email and text interactions. A few moments used to strategically add complimentary or appreciative words can go a long way toward creating connection with the person on the other end of the correspondence and add value to the interaction.
Leaders can enlist and empower remote workers to lead remote meetings. Not only does it communicate trust, it also engages various team members in becoming known by the team and helps them develop confidence and skill - an opportunity most modern workers are looking for.
For larger companies, Dan suggests that leadership creates a budget that enables leaders to travel to remote sites. It’s that important for leaders to stay engaged with the people on their teams by meeting them in person. Another approach would be to use that budget to host a group gathering annually where everyone across the team can come together in one place.
People will work for your company longer if you care for them in a “back to human” wayDuring our conversation, Dan Schawbel shares the story of a woman who took on a new role at a large corporation when she was young. The transition to the company location was daunting because she was moving from a rural area to a large, metropolitan city. Her manager took her under his wing like one would do for a beloved nephew or friend. The impact was powerful.
The company was IBM, and the young woman has been a part of the team for 10 years so far. She now serves as an executive on the team. Her manager met her human needs before meeting her work-related needs, and the impact was tremendous. People will work for a company longer when leaders express that kind of support, empathy, and care in a variety of ways.
Don’t miss this episode. Dan shares amazing insights that are practical and beneficial to teams and leaders alike.
Outline of This Episode [0:48] Who is Dan, and what does leadership mean to him? [3:20] Why should we apply the “back to human” philosophy? [11:33] How do we foster better empathy when we can’t meet face to face? [15:03] What differences in application are there across genders, countries, etc.? [19:42] What can “C level” execs do to introduce a “back to human” culture? [23:39] How to handle a boss who has a hard time getting back to human? [26:04] Dan’s biggest pieces of advice for those who desire to be masters of leadership Resources & People Mentioned Dan Schawbel - website BOOK: Back to Human PODCAST: 5 Questions With Dan Schawbel Maslow’s Hierarchy of Needs WorkDay BOOK: Promote Yourself Connect with EricaLinkedin.com/in/ericadhawan
Twitter.com/edhawan
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If you are a leader, the data is in: As you increase self awareness your leadership will improve. Self Awareness is a very simple concept, but quite difficult in practice. That’s because we don’t always see ourselves the same way that we come across to those we interact with. On this episode, my guest Tasha Eurich shares her findings regarding the quality of self awareness and drives home how important it is for leaders to increase in self awareness for the sake of their teams. Be sure you listen to learn how simple it is to improve in self awareness and how to establish daily habits that help.
Ask the question, “How much time do I spend focused on knowing myself?”To begin an assessment of how self aware you really are, Tasha suggests you start by asking a simple question, “How much time do I spend focused on knowing myself?” She says it doesn’t take extraordinary amounts of time to get to know yourself but it does require a concerted effort.
On this episode, Tasha shares a few simple but powerful routines you can add to your daily schedule that will help you discover who you really are and then apply that knowledge to your role as a leader. She also shares a free self awareness quiz she’s developed to help anyone quickly ascertain how self aware they really are. Get the details on this episode.
Grow your self awareness by establishing the habit of a daily check-inOne of the most highly consistent data points Tasha discovered that was common to people who were highly self aware but weren’t previously was a daily habit of checking in with themselves about how they are relating to others. The daily check-in she recommends consists of 3 questions:
What went well today? What didn’t go so well today? How can I be smarter tomorrow?What Tasha loves about those questions is two-fold: First, it enables you to stay out of “overthinking mode,” which is counterproductive when it comes to increasing self awareness. Secondly, these simple questions can give you micro insights you can use to be more aware of your interactions with others. This can reveal big aspects of yourself that you haven’t been aware of before.
Awareness is at the heart of being successful as a leader - and a humanHigh profile leaders who are self-aware are a rare sight these days. Tasha points out that one of the best models of self awareness she’s met is Alan Mulally, a business leader who turned around two iconic American companies that were in big trouble - Boeing Commercial and Ford Motor Company. What enabled him to turn Ford from a $17 billion loss to a $20 billion profit just 6 years later?
Surely, there were many things he did to enable that kind of turn-around, but he says that at the heart of any success - and something he focuses on personally - is the issue of awareness. When you have that value at your core, you are able to see the gems about yourself or your situation that enable you to make adjustments to what you’re doing. Don’t underestimate the power of awareness.
People in positions of power tend to be less self aware: Find loving criticsLeaders are high power, high energy individuals for the most part. But they don’t always have the greatest sense of self awareness. These people must go out of their way to get quality feedback. Tasha calls those who give this vital feedback "loving critics,” people who care enough to tell the truth about how the leader is coming across to those they lead.
This insight alone is a gem that you can use to increase self awareness in a way that empowers your leadership, equips your team to be more productive and creative, and to become better at empowering and equipping others to become leaders themselves.
Don’t miss this great conversation.
Outline of This Episode [1:22] Tasha’s working definition of leadership: Bringing out the best in others [2:01] The power of improving self awareness [3:57] What does it mean to be self aware and how do we grow in self awareness? [6:06] How to apply a “daily check in” to enable your self awareness [7:42] Leaders Tasha holds up as great examples of leaders who are self aware [10:30] How to improve in self awareness in a society that works remotely? [14:01] Tasha’s biggest piece of advice for leaders [16:21] How to connect with Tasha Resources & People Mentioned Tasha Eurich’s website The free 14-question self awareness assessment Tasha’s book: Insight Tasha on LinkedIn Tasha on Twitter: @TashaEurich Tasha on Facebook Dr. Marshall Goldsmith Alan Mulally - turned around both Boeing and Ford using self awareness Ed Catmull of Pixar Connect with EricaLinkedin.com/in/ericadhawan
Twitter.com/edhawan
Facebook.com/ericadhawan
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The world of modern work is transforming before our very eyes. Remote working teams, new tools that provide faster communication, and a focus on team culture and environment are melding with traditional beliefs about work to create a complicated and often unhealthy place in which today’s workers must perform.
My guest on this episode, Rahaf Harfoush is a digital anthropologist who has devoted herself to studying the many intersections between emerging technology, innovation, and digital culture. Her third book, entitled “Hustle & Float: Reclaim Your Creativity and Thrive in a World Obsessed with Work,” reveals the data and practices behind companies and organizations that are adapting to the needs of modern workers effectively and creating teams that are more productive and healthier, all at the same time. Don’t miss this conversation.
"Productive Creatives" is a moniker that describes most people working todayMost roles within companies and organizations these days fall into the category of knowledge work, and in those roles, a growing amount of creativity is needed to truly be productive. It’s an approach to work and performance that is relatively new but is quickly becoming the norm because of the digitally integrated age we live in. Rahaf’s belief is that we need to rethink the systems and approaches to work that have governed the way we work and live so that we can adapt to the needs of the modern worker - the ones she has dubbed “Productive Creatives.” Listen to this episode to hear how she suggests we go about addressing the very real needs that touch most people in the modern workforce.
Does your team need more perks or a better behavioral environment?Policies that leaders often put in place to attract and retain team members are many times nothing more than band-aids - things that don’t truly address the needs of the very people they hope to benefit. In this conversation, Rahaf gives the example of how the leadership at Netflix created an “unlimited paid vacation” policy in an effort to attract and retain team members. What they discovered was that very few people actually made use of the benefit.
What was the reason? It turns out most people felt that taking “too much time off” would cast them in a negative light among their peers on the team. So the desire leaders had to provide a helpful and appreciated benefit wasn’t fulfilled. Their final solution was to create mandatory time off for everyone. This removed the "peer pressure" aspect of the paid time off and gave everyone the permission to rest, decompress, and take much-deserved breaks. Listen to hear how fascinating examples like this inform us as to how companies and organizations are adapting to the modern worker's needs.
Where do we get our ideas about work? How is modern work being impacted?There is a strange fusion of ideologies that go into the way each of us thinks about and approaches our work. Our personal history of work, the enduring idea of the Puritan work ethic, media influence and commentary regarding work, and the way we talk about modern work heroes create a cultural narrative about the ideal or standard of what successful work looks like.
The problem is this: the modern workplace is full of “productive creatives” - people who need a different environment in which to thrive. Creative work requires unstructured time, pauses, rest, breaks, and other somewhat unconventional approaches that fuel effective work actually being done. That’s one of the reasons Rahaf has titled her book “Hustle AND Float” - it’s both hard work AND the “float” time that empowers us to do our best work.
The constant urgency inherent in virtual working teams could be dangerousRahaf is thrilled that remote work is becoming more and more accepted and encouraged in the modern workplace. But she is concerned that the tools adopted to facilitate remote work have many of the characteristics inherent to social media. Notifications are a great thing, but when they are constantly chiming, they can communicate an expectation that quick responses are “normal” or expected. When this happens, productive creatives begin to miss the “float” time they need to get things done.
What’s the solution? Many organizations are taking proactive steps to allow for more creative work. Some communicate clearly about expected response times. Others block out days when no meetings are allowed. Listen to hear the science behind these types of decisions and how Rahaf suggests organizations optimize workflows and policies for the health of their teams.
Outline of This Episode [1:24] Why leadership is about courage to execute on values [1:55] The reasons behind Rahaf writing her book, “Hustle + Float [3:10] Who are “Productive Creatives” and what kind of work do they do? [9:15] Where do we get our ideas about work? [11:40] How does the digital, virtual workplace impact this issue? [17:10] Advice for those wanting to learn how to “float” more alongside their hustle Resources & People Mentioned Rahaf's website: http://www.rahafharfoush.com/ Rahaf on Instagram: @Foushy Rahaf on Twitter: @RahafHarfoush BOOK: Hustle + Float www.HustleAndFloat.com The Red Thread Institute of Digital Culture Connect with EricaLinkedin.com/in/ericadhawan
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If you do a quick Google search starting with “My boss is…” you’ll find all kinds of evidence for the existence of incompetent leaders in business, politics, civic groups, and more. Dr. Tomas Charmorro-Premuzic has made it his mission to help organizations bring together tech and science to predict human performance. His latest book, “Why Do So Many Incompetent Men Become Leaders And How To Fix It” is a sorely needed wake-up call for our culture.
Tomas points out that much of what passes as thorough vetting of leadership candidates is not thorough in the areas that matter - the data-driven results of past leadership performance, relational skills, and the feedback of former team members. In this conversation Tomas shares how we’ve gotten into our current leadership mess, explains the ways we can turn the ship around, and gives advice to those who aspire to be leaders.
We need to become better at spotting true measures of competenceTomas suggests that much of the reason we’ve wound up with incompetent leaders is that we’ve mistakenly assumed that the characteristics that make a person more likely to put themselves forward as a leadership candidate - assertiveness, confidence, even narcissism - are also the characteristics that will make them good leaders. The data shows this is not the case at all. Tomas says we need to become better at spotting true competence. Listen to this episode to hear how he suggests we do that.
If we want to upgrade our leaders we need to give more than lip serviceNobody would say they want a pompous, egotistical person to be their next leader. But when we go with the way leadership selection has always been done, that’s what we get. Tomas suggests three things we should pay attention to if we want our desires for good leaders to become reality.
Focus on the right traits - it sounds obvious but it’s rarely done. Look for the qualities and attributes that make people better leaders. Humility, self-awareness, integrity. We focus too much on charisma, confidence, and self-promotion. Look for reliable data that can help us predict how leaders will perform in the future. You may have to dig to find it, but it’s worth it in the end. We should not lower the standards when searching for female leaders but raise the standards for male leaders. Companies that hire better leaders use performance data wellMost of the companies that are getting leadership hiring and assessment right are well-established brands. Pepsico, CocaCola, Shell, Merck - and they all have one thing in common: they use data really well. They have a habit of measuring the performance of their leaders which gives them a data set from which they can establish benchmarks as to what the most effective leaders have in common. They also seek 360 feedback - especially how a leader’s subordinates or direct reports rate them - and then combine it with good scientifically defensible psychometric assessments. Doing this on a consistent basis pays off, with fewer incompetent leaders making the cut.
Advice for those working for incompetent leadersIf you find yourself stuck, working for a leader who is incompetent or difficult, Tomas says you need to learn the “soft skills” of getting inside the skin of your leader to discover what drives them and to learn how you can best negotiate with them.
He says first, don’t assume that changing departments or companies will make the situation better. Bad leadership is pervasive and the leader you inherit could be worse than the one you left.
Make yourself useful. Even bad leaders learn to appreciate those who make their role/job easier. Find ways to benefit your leader and you will have a better experience yourself.
Find ways in which your performance and achievements can be recognized by your bosses boss. You may need to get creative but it pays big if you can become an asset to those higher up the chain of leadership.
Outline of This Episode [1:35] Tomas’ definition of leadership [2:22] Why Tomas wrote his book about incompetent men being in leadership [4:23] How do we fix the problem of incompetent men in leadership? [6:30] Tools we can use to do better interviews and remove our standard biases [9:35] Recommendations for those working under incompetent bosses [12:27] Tomas’ top three pieces of advice for being an effective leader [14:52] Who are the competent leaders that inspire Tomas? Resources & People Mentioned Dr. Tomas’ website: https://drtomas.com/ Manpower Group Deeper Signals University College London BOOK: Why Do So Many Incompetent Men Become Leaders And How To Fix It The HBR article that spawned the book Angela Merkel Warren Buffett Connect with EricaLinkedin.com/in/ericadhawan
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Facebook.com/ericadhawan
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Thankfully, the days are gone when leaders are prone to ignore the best ways to apply behavioral science in management. That’s because more and more often, the discoveries of science and the practices of leadership and management are converging. The two go hand in glove in the most successful organizations. For that reason, I wanted to invite Caroline Webb to be on the podcast.
Caroline is many things - a management consultant, economist, author, and leadership coach. She specializes in helping people understand the powerful lessons behavioral science brings to management and leadership, which results in a transformed way of living and working. During this conversation we speak about the insights from her book, “How to Have a Good Day: Harness the Power of Behavioral Science to Transform Your Working Life”.
It’s vital for leaders to apply the findings of behavioral science in managementBehavioral science is a treasure trove of relevant information for leaders. Through its discoveries, we are able to understand exactly what is going on in the brains of people as various situations are happening. Do you see the impact of that kind of knowledge? As leaders, we can learn better ways to relate to and help those we work with when we understand better what’s going on in their minds.
Caroline is a very well-spoken, clear communicator about these issues, bringing the subject matter down to a level we can all understand and apply. Listen to this episode to discover real, science-based tips for becoming a better leader.
People get dumber when they get defensiveWe’ve all seen the characterizations of old-style, bad leadership. Demands. Criticism. Berating diatribes. All of these are the kind of behavior none of us wants to have to endure from our leaders. Interestingly, behavioral science explains why - those approaches spark defensiveness, which in turn does specific things in the brain, actually making us less able to respond.
In Caroline’s Webb’s words, “We actually get dumber when we get defensive.” Can you imagine the difference it would make if those in management and leadership positions understood the ramifications of this kind of information? We could intentionally adjust our approach to confrontations, meetings, annual reviews - all to increase the likelihood of productive, helpful responses.
Putting yourself at a distance from the problem makes for clearer thinkingEvery leader knows the difficulty of dealing with a crisis situation and leading a team through it. Stress can dominate - which makes for muddled thinking at best. Caroline recommends a very simple tactic which actually helps to clear the brain for better thinking. It’s called “distancing.”
She tells the story of one leader who was speaking to his team during a stressful situation. He asked them, “2 years from now, what will we wish we had done in this situation?” Do you see what he did? He was leading them all to distance themselves from the problem, to step outside the emotions of the moment to look at things from a fresh, wise perspective. Caroline says that distancing is a practice rooted in the findings of behavioral science, and those in management would do well to employ it.
Tips for developing empathy and understanding within remote teamsEven in the context of remote teams, there are powerful ways we can apply the lessons of behavioral science in management. One of the principles that has proven to yield great fruit is the practice of face to face meetings via video. Research shows that individuals are able to have greater degrees of empathy for others when visual cues are present. That means they need to actually SEE each other in order to pick up on things that are going on in the other person. A simple solution for digital teams is video. Caroline suggests that leaders of digital teams use video any chance they get to build more empathy and team connection.
Listen to this episode to hear the great insights Caroline has to share!
Outline of This Episode [0:48] Who is Caroline Webb? [1:37] The way Caroline defines leadership. [3:04] Why Caroline focused her book on using behavioral science to address practical issues in life and work [5:36] The simple practical steps we can all take based on behavioral science [8:31] Caroline’s favorite examples of how people are using her principles well [11:47] Actions we can take to stay balanced during the tough times [13:49] Challenges to making good connections when we work digitally at a distance [17:41] Generational differences don’t appear to be as much a reality as we thought [22:01] Emotional contagion is a real thing that impacts teams broadly Resources & People Mentioned Caroline’s website - https://carolinewebb.co/ www.HowToHaveAGoodDay.com - check into Caroline’s resources BOOK: How To Have A Good Day Caroline on Twitter: @Caroline_Webb Caroline on LinkedIn Caroline on Facebook BOOK: Predictably Irrational BOOK: Thinking Fast and Slow Connect with EricaLinkedin.com/in/ericadhawan
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My guest on this episode loves to think of leadership through a long-term lens. He believes that the way a leader approaches today's decisions must be informed by looking toward tomorrow. David Peterson is the Director of Leadership and Coaching at Google where he provides coaching to senior leaders, oversees internal and external coaching programs, and supports a executive development and organizational learning programs. He is the author of two best-selling books, “Leader As Coach” and “Development FIRST: Strategies for Self-Development.”
During this conversation, it became immediately apparent that David’s view of what it takes to optimize an organization for the future is a bit counter-intuitive to the average leader. He says leaders must sub-optimize current performance in order to optimize future performance. Listen to this episode to hear David explain.
In our volatile, uncertain, complex, ambiguous world (VUCO), leaders must hold up a clear vision of long-term values and missionThere is so much coming at us these days - and the pace seems to be picking up all the time. Leaders often find their heads spinning as more data, more innovation, and bigger opportunities present themselves every day. If the leaders are feeling the impact of such things, what are those they lead feeling?
David rightly says that the best antidote to overwhelm in light of VUCA is to maintain a clear view of long-term values and mission. It’s how leaders empower their teams to stay on track, assess opportunities as they arise, and stay focused on end-goals that matter.
When quick decisions are required, should you trust your gut or depend on data?Competition and innovation are two of the reasons game-changing decisions feel more urgent all the time. When those moments come, how should leaders make decisions when they haven’t had time to consider all the data?
Some would say you should trust your gut intuition - and David says trusting your gut works well when a situation is similar to things you’ve dealt with in the past. But research shows that even better decisions are made when the leader is able to take 5 minutes to step back and look at the flaws in their model and solicit input.
David's rule of thumb is to make a decision when 60% to 70% of the data you prefer to have is available - instead of waiting for all the information you’d prefer to have. If you wait longer, someone else (a competitor) will make the decision before you do. For best results, act on the data you have and adapt as new data comes in.
Leaders need to learn and teach deep empathyOrganizations thrive when healthy relationships exist throughout the organization. Research is proving it to be the case. Leaders have to be out front when it comes to developing that type of culture. When they do, amazing things are possible.
David suggests leaders work to grow in what he calls, “deep empathy.” It has four components:
The ability to see things from other perspectives The ability to appreciate things from other perspectives The ability to anticipate the reactions of various audiences The ability to foster a sense of inclusion (to ensure people feel understood and welcome to share their perspectives).Leaders who employ coaching use it to empower their teams in deep empathy skills, which benefits everyone.
Long-term leadership requires an understanding of 1st, 2nd, and 3rd level consequences of leadership developmentEvery leader needs to be developing the Jr. Leaders around them. David cites a few examples of companies who make leadership development part of their culture - some to the point that promotions and raises are dependent on a person’s ability to develop others.
Part of being a mature developer of others is an understanding of what he refers to as 1st, 2nd, and 3rd level consequences of investing in people.
The 1st order consequences of leadership development are that it takes time and you don’t get results right away. That’s because the Jr. person is in learning mode, taking in a lot of information and coaching at once.
The 2nd order consequences are where things begin to get better because the mentee is learning how to apply their newfound knowledge and skills, they appreciate the learning, and they can do things that free up the leader for more important tasks.
The 3rd order consequences have both a downside and an upside. Oftentimes, people who a leader has invested in leave the organization to take positions in other organizations. But positively, the leader becomes known as a talent-builder and as such, begins to attract others who want to come work for them.
David shared many insights about long term leadership that have me thinking. Your perspective on leadership will be challenged too, so I invite you to listen.
Outline of This Episode [1:39] David’s definition of leadership: The ability to inspire people to collaborate and pursue goals [3:23] What is leadership development? Why David does what he does [5:13] Examples of the tradeoffs leaders have to make between today and tomorrow [7:27] What is VUCA? Volatility, Uncertainty, Complexity, and Ambiguity [9:27] Making decisions faster in today’s data-driven world [12:28] How leaders can use coaching to build more empathic teams [16:21] How can managers better deal with low-empathy leaders? [18:41] C-suite leaders: practices to demonstrate empathy from the top down [22:57] 3 things to enable leaders to be better coaches [26:10] Making the link for leaders about how soft skills translate into hard value Resources & People Mentioned https://instituteofcoaching.org/david-peterson The Institute For Contemporary Leadership BOOK: Leader As Coach BOOK: Development First BOOK: The Handbook of the Psychology of Coaching and Mentoring Connect with EricaLinkedin.com/in/ericadhawan
Twitter.com/edhawan
Facebook.com/ericadhawan
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Hal Gregersen has coined the phrase, “catalytic questions” to refer to the type of questions that reframe a situation and make it possible for a person or a team to move forward in new, more effective ways. It’s a concept that is incredibly intriguing and one I wanted to dive into during this conversation with Hal.
Hal is the creator of “Leadership and the Lens: Learning at the Intersection of Innovation and Image-Making,” a course which uses photography as a tool to teach students how to ask radically better questions - questions that can change their impact as leaders. Hal is one of the world’s most influential management thinkers (Thinkers50) and he is a keynote speaker, seminar leader, and transformational coach. He’s worked alongside leadership teams at Chanel, IBM, and the World Economic Forum, to name a few.
Join me for this fascinating conversation with Hal, on this episode of Masters of Leadership.
“Great leadership creates an environment where Inquiry leads to insight which leads to impact.” ~ Hal GregersenHal believes that questions are often the answer to the challenges and obstacles that individuals and organizations face. His diverse experience as a consultant and leader himself have convinced him that when leaders can pave the way by asking better questions, their teams will uncover new ways to innovate, create, and make big things happen.
Notice the progression Hal emphasizes:
Inquiry (questions) lead to insight Insight leads to impactIn this conversation Hal provides example after example of how this progression happens, telling anecdotes from his own experience that illustrate the truly life-changing power of catalytic questions.
Leaders need to be actively seeking passive dataWe live in a time when AI and machine learning are able to capture and crunch data at a pace that is nothing short of overwhelming. When it comes to making use of the data available, leaders can easily find themselves staring at pages of information or a screen full of characters and not have a clue about where to begin to make effective use of it.
While Hal believes in using all the data at our disposal to make our organizations more effective, he’s also keenly interested in teaching leaders to search out passive data. What IS passive data? It’s the information that exists in our organizations, customer experiences, and other places that isn’t screaming for attention. Most importantly, it’s the data that provides insights that truly matter and oftentimes cut to the heart of problems or needs.
In this recorded conversation, Hal shares a handful of stories about how the leaders he’s worked with have gone on their own personal hunt for passive data and have benefited tremendously from the pursuit. You’ll hear stories involving Jeff Bezos, Marc Benioff, Walt Bettinger, and more.
Catalytic questions are not only for leaders. Teams need the skill as wellNaturally, the more a best practice can be applied in a wider range of situations, the more effective that practice will become. I was interested in Hal’s observations regarding the use of catalytic questions among teams, so I asked him how leaders can teach their teams about catalytic questions and encourage them to use them.
Naturally, leading by example is one of the huge ways leaders can help their teams see the power of asking the right questions. But Hal also shared some very practical approaches to implementing the use of questions in team environments. Listen to learn how you can build a powerful question-asking culture in your organization.
The reality of remote teams makes question asking even more challengingThe quick, choppy rhythm of digital communication has become the norm for many businesses. Emails, texts, Slack messages, and more contribute to lots of information exchange but often don’t effectively cut to the heart of more complicated or emotionally charged issues. Catalytic questions are indeed the answer to this issue. But how can we implement them effectively in remote teams?
Hal suggests that leaders strive to build a team culture where everyone understands the limits of digital communication when it comes to a deeper understanding of issues. He suggests leaders teach their teams to get eye to eye as often as possible, whether that’s via video or in-person meetings. Not only does this practice create an environment where catalytic questions can be asked, but it also enables those participating in the conversation to pick up on relevant pieces of data communicated through facial expression and body language that digital communication simply can’t provide.
Hal is a fount of wisdom when it comes to this issue of questions. I encourage you not only to listen to this conversation but also get your own copy of his new book, “Questions Are The Answer.”
Outline of This Episode [0:43] Hal Gregersen: A true leadership expert and guru, especially regarding questions [1:44] How Hal views leadership after 30 years of research [3:13] Advice for how leaders can make great use of overwhelming amounts of data [6:33] Why Hal wanted to write a book about catalytic questioning [11:37] How can leaders cultivate good questioning in their teams? [16:30] What does it really mean to listen? [20:45] The link between good questions and empathy and candor [27:13] How do we ask catalytic questions in a remote work environment? Resources & People Mention ed https://halgregersen.com - Hal’s website Hal’s Leadership and the Lens course MIT Leadership Center MIT Sloan School of Management BOOK: Questions Are The Answer Jeff Bezos www.Relentless.com Marc Benioff SalesForce Walt Bettinger Charles Schwab Ed Catmull Pixar Travis Kalanick Uber Brad Burke Incredibles 2 Cirque du Soleil Jeffrey Wilke Mike Sippey Deval Patrick Amy C. Edmonson BOOK: The Fearless Organization Parker Palmer Chanel Bill and Melinda Gates Tony Robbins Patagonia Yvon Chouinard Matt Dwyer Connect with EricaLinkedin.com/in/ericadhawan
Twitter.com/edhawan
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“Empathy” is something we all want but may not be so good at giving - and sadly, empathy in the workplace is often non-existent as a result. My guest today is Annie McKee, an amazing woman who has studied and written on the subject of empathy extensively. Her new book, “How To Be Happy At Work” is a wonderful contribution to the body of work on the subject because it points out the importance of healthy, happy relationships in the workplace, and gives practical advice about how to foster them.
I’m delighted to have Annie on the show as my first guest for the new season. She’s a true Master of Leadership, so I invite you to listen, learn, and apply what she shares.
A true leader influences others in a positive direction that they want and that benefits othersAnnie’s definition of leadership is one I resonate with. Her emphasis on leadership being "influence in a positive direction" ties directly to the issue of Emotional Intelligence. Leaders need to evaluate whether they are influencing those they lead with positive emotions (empathy) or negative emotion. That’s because in Annie’s words…
“Emotional Intelligence (empathy) is the skill set necessary for organizational success.”
Annie and I invite you to listen to our conversation, where she shares how empathy in the workplace can improve both the experience of the workers and the productivity of the organization. But she goes beyond theory and provides practical examples of how every person in an organization can contribute to the level of empathy the team expresses and experiences. It's a valuable interaction you'll find very helpful.
Leaders can set up structures that cultivate empathy within their teamsAnnie believes that most people want to treat others with consideration and kindness and that one of the main reasons they don’t is directly tied to the busyness of life in the modern world. When asked what can be done to increase empathy in the workplace, Annie had great advice to share.
She suggests that leaders should think through how to create structures that remind and enable their entire team to slow down. This simple act causes the hurry and pace of business take a backseat to the health of the relationships on the team.
One way this can be done is by structuring meetings with a short but specific time for simple connections. When people are able to interact with each other in a non-hurried, authentic way, it makes for a more enjoyable workplace and increases productivity and creativity dramatically. We could all use that sort of boost in our organizations, couldn’t we?
Simple ways to communicate with better “tone” using digital toolsWe’ve all received that email or Slack message that comes across negatively - the person seems rude, angry, condescending, or patronizing. Because the communication in question is digital, it’s easy to do because there’s no body language or voice tone to complement the black and white text of the message. On the receiving end, it’s both easy and natural to respond badly in response to that kind of communication. Annie describes a better way…
Stay in the place of reason - don’t get emotionally hijacked Think through a reasoned response - or don’t answer until you can Give the person the benefit of the doubt - get into their shoes. Ask, “Why might they have made a mistake like this?” Think of ways you can create an environment that provides the opportunity for better connection and clarity. Maybe suggest a phone call or video chat to get to deal with the issues.These simple examples demonstrate why Annie is the leader she is. She’s able to cut through the noise and hurry and address issues on a human level. You’ll enjoy hearing her insights on this episode.
You can encourage empathy in your organization without being the top leaderMost of the leaders out there who listen to this show are in middle management positions or below. They don’t possess the needed leverage to make organization-wide changes to the culture of their workplace. But that doesn’t mean there’s nothing they can do to amplify empathy in the workplace. Annie provides these powerful suggestions regarding how you can increase the level of empathy in your workplace.
Becoming a change-agent starts by making yourself aware of your sphere of influence. Who are the people you interact with regularly, within your team and across departments? Once you see the broader group of people who are within your orbit, ask this vital question…
“What can I DO to create an environment around me where the values and norms that will help the entire time succeed can happen?”
Then take action. If you’re a team leader or are responsible for the outcomes of a group, establish norms in your area of competence with the help of your team. You’ll be surprised at how much buy-in you get.
If every single person in your workplace took these simple steps 10% more than they do now the entire organization would improve dramatically. As I like to say, “Don’t look up, look around.”
Outline of This Episode [0:49] Who is Annie McKee? [2:00] What leadership means to Annie [2:59] How are emotional intelligence and empathy different - and the same? [5:17] Ways we can build better structures to cultivate empathy on our teams [9:15] Making virtual work a place where empathy can be cultivated [18:27] When it comes to empathy, is there a difference between types of people? [23:00] The phenomenon of “covering” - in order to conform and fit in [26:12] How you can change your culture when you’re not the top leader [29:33] What’s the business impact of stronger emotional intelligence skills? [32:33] Annie’s top 3 pieces of advice to become a Master of Leadership Resources & People Mentioned Annie McKee online Annie on Twitter Annie on Facebook Annie on LinkedIn BOOK: Primal Leadership BOOK: Resonant Leadership BOOK: Becoming a Resonant Leader BOOK: How To Be Happy At Work ZOOM BlueJeans Episode featuring Dr. Naomi Baron Kenji Yoshino Connect with EricaLinkedin.com/in/ericadhawan
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For years the idea of maintaining a competitive advantage has dominated the way we do business. The theory is that if we can figure out how to keep our company ahead of the competition and continue to employ the best-practices that got us there, we’ll stay on top. But my guest on this episode, Rita McGrath says that model is no longer viable because of the speed at which change and innovation are happening. In our conversation we discuss why sticking to a competitive advantage model doesn’t work anymore, what questions leaders should be asking themselves to fuel success in their organizations, how stepping stone ideas can lead to more effective innovation, and much more. You’ll be encouraged and equipped by what Rita shares, so be sure to listen.
Why sticking to a competitive advantage model doesn’t workTrying to out-think and out-gun your competition used to be the way to stay ahead in business. But Rita McGrath points out that it’s no longer a viable model, primarily because the competition businesses are up against is no longer isolated to their own industry. There are many organizations and high-powered companies (Amazon, etc.) that are able to dive into a new product or service offering quickly, taking a significant share of your industry’s market share. Instead of sticking to the sustainable competitive advantage model, Rita suggests a strategy more fitting to the digital age we live in. Her work as a professor at Columbia and her thought-provoking research and case studies show that she’s got the insight needed to help us make this transition. Listen to find out more about Rita’s ideas and learn how to get her new book, “The End of the Competitive Advantage.”
Leaders: Are you truly attuned to your customers?One of the questions I love to ask my guests is about the types of things today’s leaders should be asking themselves in order to thrive and succeed. Rita’s response echoes an idea I’ve heard from many of my guests. She suggests that leaders need to be very attentive to the true needs of the people they serve - customers and team members. The only way to provide the kind of leadership that is truly needed is to stay in touch with the real needs you’re looking to address. Rita suggests a handful of questions and approaches leaders can use to truly know what their customers are experiencing, which you can hear by listening to this episode.
Information flow within teams is harder than ever beforeWith the advent of digital forms of communication, organizations and businesses have leveraged technology to make use of contractors, freelancers, and remote team members - cutting costs and allowing team members to live a lifestyle of freedom never before possible. But with those advantages come some problems, one of the most significant being the difficulty of information flow. No longer are team members meeting casually around the copier or coffee pot to discuss projects or issues. Dedicated attention has to be given to making sure proper information and effective collaboration is happening among distributed/remote teams - and it’s the leader’s job to ensure it does. Find out more about how to make it happen, on this episode.
Stepping stone ideas are the key to effective innovationRita loves the technological advances being made these days. She believes there are great things on the horizon. But much of the mad rush to develop new technologies is skipping what she calls “stepping stone ideas” - to their own detriment. In this conversation, she uses the example of self-driving cars to show how problems we face could be addressed more effectively and more quickly by rethinking problems from square one rather than building on what has already been done (much along the line of her thinking regarding the competitive advantage model). As you listen you’ll understand a modern-day example of how innovation can happen at a faster pace and in a more effective way. Don’t miss it.
Outline of This Episode [0:41] Who is Rita McGrath? [1:47] What is leadership and how does it connect with strategy? [2:20] The reason Rita wrote her most recent book [4:50] Questions leaders should be asking themselves heading forward [8:39] Why absolute candor is vital for companies [9:57] How has strategy been impacted by remote work and teams? [14:50] Advice for middle managers regarding how to thrive and succeed [19:20] How the MOJO model for meetings can improve team effectiveness [22:07] Using stepping-stone ideas to innovate and improve Resources & People Mentioned Rita Gunther McGrath Rita’s McGrath’s at Columbia University BOOK: The End of the Competitive Advantage Beth Comstock Connect with EricaLinkedin.com/in/ericadhawan
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The old-style leadership approach most of us have experienced is not sensitive to caring for the individuals on the team. Chester Elton says those who don’t practice caring leadership are missing the boat in the modern world. In this conversation, you’ll hear my great and entirely practical conversation with Chester as we discuss how leaders can and should create teams that thrive in environments of encouragement, support, and emotional safety. It’s not as hard to pull off as you might think. It’s a matter of proving to team members that they matter and are a vital part of what the organization is doing. You’ll glean an incredible amount of practical advice from Chester on this episode.
Caring for your team is the most important aspect of effective leadershipLeaders who build thriving and effective teams are the ones who know how to care for the members of their teams on an individual level. In this conversation, Chester tells an “out of this world” story about one team of astronauts who were amazingly more productive than set of astronaughts that ever served on the International Space Station. The reason? Their leader took the time to know each of them individually and invest in them in unique ways. That effort multiplied itself as all the team members bought-in to caring for each other in extraordinary ways. Learn a handful of simple things you can do to care for your team and bring out their best work, on this episode.
Leaders must take the time to have aspirational conversations with their teamsDo you know what is meant by the term “aspirational conversation?” Chester Elton says that good leaders learn how to converse with their team members about the things they dream about, the things they hope for, and the goals they have for their lives and careers. It’s a way the leader can express interest in their team members and do their part to set them on the road to achieving their personal and professional goals. One result is that team members bring their best effort to work because they know someone in leadership is rooting for them. Listen to this episode to learn how to support and encourage your team toward their life goals and increase productivity at the same time, on this episode of Masters of Leadership.
“Managing to the one” and “speed to productivity” are key skills for leaders to learnChester Elton often refers to two practices he’s discovered that are essential for leaders: managing to the one - and speed to productivity. The first has to do with knowing team members individually and leading them in light of that knowledge. It’s a position of caring concern that has earned the right to lead. Speed to productivity refers to the need to get team members plugged in and operating as a productive part of the team as soon as possible. When that practice is coupled with positive feedback, team members thrive.
Teams where it is safe to challenge everything are the teams that winWe’ve all been part of an organizational culture where we felt beaten down, unappreciated, or taken advantage of. In those environments, nobody is willing to speak up when things are wrong or broken for fear of being marginalized. Chester Elton says that teams where there is safety to challenge everything, are much more productive and actually accomplish their organizational goals faster. If you’re in a position of leadership you need to know how to create that kind of environment. Chester has practical advice for you, so listen to this episode.
Outline of This Episode [1:40] Why the best leaders have the best soft skills [2:42] The story behind Chester’s new book, “The Best Team Wins” [5:00] The differences in leading teams in a digital workplace [6:45] An out-of-this-world story to illustrate what makes for the best teams [10:01] How to cultivate a caring, engaged climate among your team [12:12] Great ways to speed up the trust-building process [16:18] The customer experience will never exceed the employee experience [19:40] We celebrate what we value - so we must celebrate our people [22:45] The positive to negative ratio in positive workplaces is 5 to 1 [24:01] Immediate advice for those managing teams Resources & People Mentioned The Culture Works www.ChesterElton.com The Culture Works on LinkedIn Follow The Culture Works on Twitter: @TheCultureWorks BOOK: The Best Team Wins BOOK: The Carrot Principle BOOK: All In Chris Hadfield, Astronaut Connect with EricaLinkedin.com/in/ericadhawan
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Every leader faces the challenge of putting diverse people into the same room to work on a project together. It can be a very exhilarating and enriching experience or it can be a situation that sucks the life out of everyone. In his new book, “Dream Teams” Shane Snow reveals his discoveries about what makes teams work, what keeps them from becoming cohesive and cooperative, and what leaders need to do in order to increase the odds of creating a dream team in their own organization. Some of the things Shane shares are a bit counterintuitive, so be sure you listen to get the full story.
The things that make us great as humans also threaten us the mostHuman beings are creative, intelligent, and innovative, each one of us bringing special skills, abilities, and perspectives to the table. But those very things are exactly what causes us to fight amongst ourselves and disrupt cooperation. Shane Snow has discovered that at the heart of most failures at teambuilding is lack of cultural fit. He sees leaders as the ones who are primarily tasked with being aware of cultural issues, addressing issues as they arise, and facilitating the best environment for everyone on a team to thrive and contribute. On this episode of Masters of Leadership, you’ll hear Shane describe what his research has taught him about building dream teams and how leaders can take proactive steps to enhance the culture in their organization and get better results from their teams.
What is it that makes a dream team, a dream team?One of the things I was eager to ask Shane is this: What is it that makes dream teams so effective? His answer is a little bit surprising. First, he says dream teams need an element of cognitive diversity, meaning there needs to be a variety of perspectives and approaches to problem solving and creativity. That makes sense. But next, he says that each dream team also has an element of cognitive friction, where the ideas being proposed become at odds with each other and the individuals on each side of the debate have to learn how to work together to overcome the tensions that exist so they can create something better. Finally, every person on the team needs to possess intellectual humility, the ability to allow their ideas and perspectives to be criticized and enhanced by others. As you can see, Shane has a wealth of knowledge about these things, and you’ll hear him share them, on this episode.
What questions should leaders be asking as they create dream teams?When it comes to assembling the individuals who will make up your dream team, what are the things you should be considering? Naturally, one of the first things to consider is who you are placing on the team. Are they individuals who are not only competent in their area(s) of expertise but also able to handle the tension that will come from a highly charged creative environment? Will they be able to handle the cognitive friction necessary to collaborate and come up with new ideas? Finally, can YOU as a leader, provide an environment where that friction can happen in relational safety? Find out more about how to create your own dream team, on this episode of Masters of Leadership.
Two solutions to help struggling teams become outstanding: play and storytellingWhen a team is struggling, there are many factors that contribute to the issues they are experiencing. Shane Snow believes there are two things leaders can integrate into their teams that will help dispel unhelpful tension and get the team back on track. First, he recommends play as a regular part of the team’s interaction. When people can do fun, non-threatening things together they are better able to see each other as human beings rather than competitors or rivals. That fosters a sense of teamwork and mutual enthusiasm. He also suggests that leaders provide contexts where individuals are encouraged to tell their own stories - on both a personal level and in regard to situations they have faced that were similar to the one the team is facing. This enables everyone to get behind the facades and see the real people involved.
Outline of This Episode [1:35] Shane’s definition of leadership: Helping others unleash their potential [4:08] The reasons behind Shane’s writing of his new book, “Dream Teams” [8:45] What it is that makes some teams work and others self-destruct [13:23] Shane’s dive into hip-hop as an exploration of dream teams [20:51] Key questions leaders should be asking when trying to build dream teams [28:00] Tips for shifting struggling teams into dream teams [34:22] Sign up for Shane’s newsletter - learn about lateral thinking Resources & People Mentioned www.ShaneShow.com www.Contently.com BOOK: Dream Teams BOOK: Smartcuts Shane on Twitter: @ShaneSnow Shane on LinkedIn Shane on Facebook Intellectual humility assessment Keith Yamashita of SYPartners Connect with EricaLinkedin.com/in/ericadhawan
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The phrase “personal disruption” doesn’t sound very pleasant, but Whitney Johnson insists that it’s the only way we grow as individuals. We have to be placed outside the normal context of our existence in order to take on new challenges and grow as a person. She also says that disruption is a great tool to help managers and leaders assess potential team members and enable their personal growth and long-term loyalty to the company. I was so pleased with the conversation I had with Whitney on this episode. We dove into the reasons why personal disruption is so powerful, how managers can discover and encourage a “personal learning curve” for each team member, and the wonderful results of doing so - both for the company and for the employee.
Find a problem to solve in your organization instead of chasing the next promotionThe typical way to chart a career path is to apply for promotion after promotion, climbing the ladder in a not-so-pleasant competition with other team members. Whitney Johnson says that instead of chasing the next promotion, team members should get busy solving problems in their organizations. The kind of innovation, initiative, and creative skills that come to the surface in the attempt are exactly what managers are looking for, and will cause the person to stand out like a diamond against a dark backdrop. You can learn more about how personal disruption can be used as a catalyst for personal growth and career advancement by listening to this episode.
Managers: Use personal disruption to give your people Goldilocks assignmentsYou remember the story of “Goldilocks and the Three Bears,” right? The unforgettable line Goldilocks said over and over is, “It’s just right!” Whitney recommends that leaders find what she calls, “Goldilocks assignments” for team members - tasks or challenges that are not too hard and not too easy, but just right to challenge that particular team member toward growth and innovation. The company and the team member both win when a scenario like that plays out successfully. Discover how your team can grow through the utilization of disruptive practices like this, by listening to my conversation with Whitney Johnson.
The idea of a static job description is archaic. Team members need a learning curve planWe’ve all been handed a job description upon applying for a new position - and it’s good to have an idea of the tasks and responsibilities expected in a particular role. But the idea that jobs remain static is one that needs to die. Instead of holding team members to static job descriptions, today’s leaders need to benchmark the abilities of team members, then in light of the team’s “why” and the team member’s reasons for choosing to work there, set expectations based on that particular team member’s projected learning curve and provide incentives of new opportunities when the current challenges are overcome. It’s an amazing way of challenging team members and moving the company forward that you’ll hear about on this episode.
Hire for potential not for proficiencyToo often leaders are looking to fill positions with the person who has everything in hand, completely buttoned-down and ready to go. But when we do that we are missing diamonds in the rough, people who are able to take on the challenges set before us with help, time, and opportunity. Whitney Johnson says that managers and leaders need to hire for potential, looking for the character traits, attitudes, and basic skills that might allow a person to grow into a role rather than looking only for those who appear able to master it from the outset. Doing so enables teams to grow together, building relationships with each other as they build individual competence. It’s an approach that uses personal disruption to provide job satisfaction for team members and long-term stability for the organization. You won’t want to miss Whitney’s insights into the power of personal disruption, so set aside the time to listen to this episode.
Outline of This Episode [1:30] Leaders are willing to walk their talk and engender trust. They enable others to be their best self [2:44] The essence of Whitney’s new book, “Build An A-Team” [4:17] Would you take the job? A scenario from Whitney about the importance of disruption [6:50] The 7 step learning curve: What do employees need to learn to grow? [11:17] Designing jobs to maximize engagement and learning [17:12] Is it possible that we do a better job with team members who are virtual? [18:12] Whitney’s tips for building an A-team Resources & People Mentioned Whitney Johnson www.WhitneyJohnson.com/diagnostic - get your own disruption diagnostic Whitney on LinkedIn Whitney on Twitter: @JohnsonWhitney BOOK: Build An A-Team BOOK: Disrupt Yourself PODCAST: Disrupt Yourself Podcast Connect with EricaLinkedin.com/in/ericadhawan
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One of the roles great leaders play is the facilitation of great choices across their organizations. That means it’s not just about the leader themselves being skilled at making choices, but also about their ability to transfer that skill to the members of their team. Roger Martin is a pioneer in the realm of integrative thinking, an approach to problem-solving that uses opposing ideas as the basis for innovation. In this conversation, Roger and I speak about his new book, “Creating Great Choices” and how leaders and managers can build amazing teams of people who make the very best choices every time.
We Can Now Code Our Knowledge To Apply It More Efficiently. But Should We?With so much talk about A.I (artificial intelligence) and the reality of it growing almost daily, it’s easy to think that the day will come when human contributions will be marginalized in favor of more precise, computer learning alternatives. But Roger Martin makes the point that just because some choices can be turned into algorithms, doesn’t mean they should be. There is and will always be a need for a human touch in a number of contexts where the savvy and intuition needed to make great choices simply can’t be applied via computer code. Join me to learn how Roger sees A.I. benefiting mankind and to hear where he has concerns, on this episode.
Modern digital narcissism is of great concern to Roger MartinIn making the point that not all problems should be solved via code or algorithm, Roger points to instances where the implementation of technology that allows for self-driving cars has cost the lives of people. His concern is that in our zeal to make solutions of that kind we will continue to put individuals at risk instead of recognizing that the solutions as they are currently being applied are unacceptable. He calls it modern digital narcissism and cautions against it. Listen to my conversation with Roger to hear what he recommends as a better way forward, on this episode of Masters of Leadership.
There Are No Natural-Born Managers. Greatness Comes Over TimeWhen it comes to those who are managing people in the workplace, Roger suggests that in order to grow, today’s leaders have to avoid the two pitfalls common to most leaders: #1 - Don’t be so perfectionistic as to think that you can’t try something you don’t know how to do yet. If you fail, that’s not on you, that’s on life. #2 - Use the opportunity to grow by asking key questions: What did you think was going to happen? What really happened? What caused it to happen? Was there bias or preconceived assumptions involved in producing the outcome? Learning to try new things and grow from those attempts is the best way to develop greatness in decision making.
Anybody Can Have Something Unbelievably Expert About ThemIt’s important to realize that the contributions needed in order to overcome unacceptable or seemingly insurmountable obstacles hardly ever come through the ingenuity of one person. Collaboration is how great things are accomplished. Roger cautions: Never dismiss someone because of A, B, and C, because D may be spectacular. If you write them off before discovering the areas where they have unbelievable knowledge or expertise, you are robbing the entire collaborative effort of its power. Roger’s insights are valuable for leaders at any level, so be sure you take the time to listen.
Outline of This Episode [1:29] Leadership defined from Roger’s perspective [3:15] The most important elements of Roger’s newest book, “Creating Great Choices” [7:12] Why models shape what we see in the world [11:58] How the digital/virtual workplace impacts the questions leaders need to ask [19:11] Actions today’s leaders should be taking Resources & People Mentioned Roger Martin Roger on Twitter: @RogerLMartin The Martin Prosperity Institute The Michael Lee-Chin Family Institute for Corporate Leadership BOOK: Creating Great Choices BOOK: Playing to Win Jennifer Riel Connect with EricaLinkedin.com/in/ericadhawan
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An integrated life sounds like an impossible dream in our fast-paced digital age. But there are outstanding leaders in the field of management and personal development who are helping us navigate the confusing path we face. One of those pioneers and guides is Stewart Friedman. Stew was one of my professors when I attended the Wharton School and he continues to astound me with the relevant and impacting work he’s doing to help us understand what goes into being a true master of leadership. In this episode, we discuss the concepts in his most recent books and get a taste of the tremendous difference the principles of Total Leadership he’s discovered are making in the lives of real leaders in real business environments - and in the lives of those who they lead.
What can you do that creates value for our business, your family, your community, and yourself?One of the primary questions Stew has learned to ask all of his students - and that he teaches leaders of companies to ask their team members is this: “What can you do that creates value for the business, your family, your community, and yourself?” It may sound like a strange question for business leaders to be asking but Stew has discovered that every person is able to come up with an answer that fulfills all 4 aspects of the question - and when they clearly define their answer and begin applying it, everyone involved benefits in amazing ways. Listen to this episode of Masters of Leadership to hear some of the stories Stew tells, and learn how you can do your own self-assessments related to these areas.
3 principles of an integrated life: be real, be whole, be innovativeWhether you consider yourself a leader or not, it’s important that you learn what it means to live in an integrated way. Stew Friedman has pioneered work that redefines what it means to be a leader in the modern era and is helping leaders and team members all over the world learn to be real, whole, and innovative - all at the same time. In this conversation, Stew and I discuss how those three elements make up an integrated life, the kinds of results that come from doing so, and why he believes that leaders across the globe need to learn how to live out these three qualities more successfully.
MYTH: You have to sacrifice important things to be successfulIt’s become a common belief among career-minded individuals that in order to be truly successful there are important things that have to be sacrificed, at least for short periods of time. But Stew Friedman is progressively demonstrating that those kinds of beliefs are more myth than reality. Those who are careful to focus on three primary areas - authenticity, wholeness (body, mind, soul) and innovation actually do better at accomplishing their professional goals than others and are happier in the process. Find out what Stew has seen by listening to this episode, or grab a copy of his latest book, “Total Leadership.”
If a leader lives an integrated life, she builds incredible trust with her teamOne of the most powerful aspects of living an integrated life is that it’s done in a transparent way, for everyone to see. That means that leaders of this kind not only talk about living and working in a certain manner, they demonstrate it to those they lead. This builds incredible trust for the leader and enables the team to maintain a level of synergy and collaboration that isn’t typical for business teams - and it all beings with the leader. Stew Friedman has pioneered the work in this area so be sure you listen to my conversation with him and find out how you can do your own self-assessment, both for your personal life and for your leadership, on this episode.
Outline of This Episode [0:48] Who is Stewart Friedman? [2:50] Leadership: Mobilizing people toward a better place [3:45] The importance of creating harmony between the different parts of your life [5:28] The primary lessons from Stew’s most recent books: life integration & success [12:51] What are the new questions leaders must ask in the new digital world? [17:27] How to enable a culture of total leadership in a team? [23:08] One action you can take to build a more integrated life Resources & People Mentioned Stew Friedman www.TotalLeadership.org Work and Life Podcast www.MyFourCircles.com - do your own assessment On LinkedIn On Twitter: @StewFriedman BOOK: Leading the Life You Want BOOK: Total Leadership Connect with EricaLinkedin.com/in/ericadhawan
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Are you familiar with the term “virtual distance?” On this episode of Masters of Leadership I interview special guest Dr. Karen Sovel Lejesky. Together we explore this common challenge of the modern workplace that you’re likely very aware of, but don’t know by that name. With a quarter century of leadership experience at companies such as Chase Manhattan and many more, she now leads her own company, Virtual Distance International. She has written two books on the subject, “Leading the Virtual Workforce” and “Uniting the Virtual Workforce”. In this episode she shares how she discovered virtual distance, its effects on the modern workforce, and her recommendations for how to become a master at reducing virtual distance.
What is Virtual Distance and how it is Affecting Your TeamKaren was working in corporate America as technology made its way into the work place in the early 2000’s. She recognized that this shift came with unintended consequences that were causing social disfunction between those working together on teams. She left corporate America to Study this phenomenon and discovered the measurable effects of Virtual Distance. You’re going to hear her experience and expertise shine through as she shares what Virtual Distance is, the impact it has, and how we can combat it, on this episode.
Virtual Distance: What is lost when human beings communicate through machinesVirtual Distance effects can show up in any workplace whether a team is physically in the same space or working together from remote locations around the globe. The resulting disunity effects financial performance, innovation, problem solving, and team productivity. In one example, Karen shares how her company Virtual Distance International helped to increase the overall stock value of a merger company by decreasing virtual distance in one specific department. The process was simple and has immediate value for how to improve the productivity of your team.
How Virtual Distance Applies to Your Cross Cultural and International TeamsResearch is being done to look at how virtual distance uniquely effects genders, generations and cultures. However right now much of that research contradicts itself. In our conversation, Karen shares how she is hesitant to look too much into cultural groups because it increases our reliance on stereotypes. Instead she recommends putting everyone into the same category: human beings. She says...
“We are all human beings who spend most of our days at work we need to understand each other as human beings first.”
Practical Tips for Reducing Virtual Distance and Increasing Your Teams ProductivityDuring this conversation, I asked Karen for her key recommendations for you and your teams. Her answers were surprisingly counterintuitive. She covers in detail these tips and many more - as well as very practical steps for implementation.
Make extra effort to create shared context Practice techno-dexterity to keep communication clear As a leader, regularly share about yourselfWhat’s the main idea behind solving virtual distance to maximize top and bottom line impact? Again, Karen shares...
“If there is one thing to walk away with it is that people are not just brains on a stick. They are a full human being just like you.”
Outline of This Episode [1:40] Karen’s surprising definition of leadership [3:44] When Karen become interested in and discovered virtual distance [8:30] What one company did to increased stock value by decreasing virtual distance [12:00] How to reduce virtual distance by restoring shared context [15:48] The effects of virtual distance on gender, generations, and cultural groups [21:10] Tips on how to become a master of reducing virtual distance Resources & People Mentioned VirtualDistance.com BOOK: Leading the Virtual Workforce BOOK: Igniting the Virtual Workforce Connect with EricaLinkedin.com/in/ericadhawan
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The ability to build trust is a vital skill in our day in age. Institutions are viewed with skepticism and mistrust by the majority of people, and that is not only talking about banks and educational establishments. Facebook, Google, and many other large corporations are viewed with the same kind of pessimism. My guest today is Rachel Botsman, an accomplished author who has studied the issue of trust in depth and has some incredibly valuable advice for those who are seeking to build trust in an age of distrust. Listen to this episode to hear what she has to share. You will find that trust is at the bottom of every good or successful relationship.
Is technology helping us to place our trust in worthy places and people?A casual look at the way people sign up for social media platforms and software packages these days might convince you that people are very trusting. For example, when is the last time you read every word of the terms of service on one of those websites? Probably never. But does that mean that you inherently trust those who own and operate the website? Rachel Botsman says that much more is going on than simple trust and distrust. There is a myriad of complicated emotion and thought that governs the way we give and receive trust. On this episode, she unpacks some of the detail behind those things to help us understand how those of us who are leading companies and organizations can build trust instead of destroying it.
Building trust is a skill every leader must haveLeadership is built on trust. It's hard to be at the forefront of any movement or cause and expect people to follow you without it. Rachel Botsman says that leaders especially need to learn how to foster trust within their organizations or companies. A company culture that is powerful is a company culture where individuals have learned how to trust each other. Listen to this conversation as Rachel explains practical steps leaders can take to improve their ability to build trust with those they lead and those they serve alongside. These are powerful principles every leader must know.
Is there a difference between building trust internally within a company and externally with customers?One of the things about trust that I was fascinated by as I spoke with Rachel is that trust in various contexts is built in different ways. For example, I asked her if there is any difference between how a leader would build trust with those internally, within their institution or company, and with those external to the company, such as customers. She says there is definitely a difference and those differences depend on things too numerous to mention in a short paragraph like this. Be sure you listen to this episode to find out how you can increase your leadership and trustworthiness with those you lead and with those you serve.
A trust crisis is occurring and you can be part of the solutionIt is ironic when you think about the realities of the world we live in. Millions have lost faith in institutions and leaders but countless other millions of people rent their homes to total strangers, exchange currencies digitally, and even trust artificial intelligence in the form of messenger Bots. It's what is often called “distributed trust” and is becoming more and more prevalent as technologies increase. By understanding exactly how trust is built, how you can better manage trust, and how trust is broken and repaired in the digital age, you will be better equipped to be part of the solution rather than more of the problem. Listen to this episode to find out more.
Outline of This Episode [2:03] Leadership is when people have the ability to mobilize others [4:24] Rachel’s fascination with “trust” and why she wrote her book [9:08] How the trust shift is impacting institutions and what they should do about it [12:10] Advice for leaders in an age when trust is hard to come by [14:57] Building trust internally in a company VS externally [17:23] Advice for those who are looking for trustworthy people for their team [19:10] Rachel’s definition of trust Resources & People Mentioned Rachel Botsman Rachel on Twitter: @RachelBotsman Rachel on LinkedIn BOOK: Who Can You Trust? BOOK: What’s Mine Is Yours Cirque du Soleil Connect with EricaLinkedin.com/in/ericadhawan
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Anytime we begin to talk about a personal network, there are people in the conversation who break out in a cold sweat. That's because they have been given advice about networking and tried to apply it and the results were less than stellar. In fact, many of us have very sour taste in our mouths because of the miserable networking advice we've tried to apply. My guest on this episode of the podcast, Dr. David Burkus has written a new book entitled, “Friend of a Friend.” It's his remarkable attempt to examine the actual research that exists about how networks actually work. It's not a collection of anecdotes crammed into short chapters of pithy advice, it is actual data that explains how networks operate and debunks the myths about personal networks many of us believe. Listen to this fascinating conversation and you will learn how to make better use of your personal network.
Why you need to understand the network you are actually in and act accordinglyMost of the books you read or advice you hear about the topic of networking are based on first-hand accounts and experiences. My guest today, Dr. David Burkus points out that that is a dataset of one. It's not a very reliable source of knowing what is normally true in most cases. He suggests that we look at the actual research that's been done about how personal networks operate to better understand best practices. He says understanding networks is not the issue, but understanding the actual network you are a part of is the real key. In our conversation, he outlines some of the things you need to consider about your personal network in order to make the best decisions about how you should interact with people within it. It's a valuable conversation you won't want to miss.
Do you know how to make your personal network work for you AND for others?We often think of networking from the perspective of what we can get out of it. Surely, there is an aspect in which we want to benefit from the relationships we invest in, but that benefit usually comes from being a giver, not a taker. David Burkus explains that it is important for us to take the time to understand our network in all of its intricacies and nuances so that we can better respond to the people we correspond with and know - in ways that actually benefit them and us at the same time. You'll find out how David recommends you do that, on this episode.
What are the best-practices to effectively leverage your digital network connections?One of the promises that social media made in its beginning days was that we would be able to build our personal networks faster and more deeply as a result of using social media. David Burkus says that is only partly true. We are able to carry on conversations and discover things about the people with internet with through social media, but very seldom does that interaction take the place of real, face-to-face relationships. David explains how we can make good use of social media to build existing relationships and why it's often necessary to organize face-to-face meetings in addition to the social media interactions we have on a day-to-day basis.
Networking tip: Don’t ask a friend for an introduction to one of their friendsOne of the things I was curious to receive David's thoughts about was how he recommends a person should go about asking for an introduction from one of their friends. His answer: Don’t. In David's view, that approach puts the friend in a position that is uncomfortable for them at the least and potentially dangerous to their relationship with the person you want the introduction to, at the worst. He has a better idea: inquire broadly throughout your network for people who specialize in the areas you're focused on at that time. The responses you get will be generous, eager, and much more helpful than pursuing the one person you think you really need to meet. David has a great deal of practical advice like this to share, all based on research. You can hear it on this episode.
Outline of This Episode [0:47] What David believes about when a person becomes a leader [2:54] The reasons David wrote his book: a fascination with network science [7:25] Key questions to ask yourself to make your network work for you [11:54] Digital networking: Best-practices to effectively leverage it [14:33] Do stylistic choices we make in digital communication matter to your network? [18:55] The highlights David feels are most important in his book [21:40] Advice for those who want to become smart networkers [25:02] What’s the best way to ask a friend for an introduction to one of their friends? Resources & People Mentioned David Burkus - explore David’s website and podcast BOOK: Friends of a Friend David on Facebook David on Twitter: @DavidBurkus David on LinkedIn Connect with EricaLinkedin.com/in/ericadhawan
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Digital communication skills are something every leader in this day and age need to not only learn but master. The digital nature of the way we communicate has brought a number of challenges with it that we need to understand and address effectively. Dr. Naomi Baron was invited to be my guest on this episode simply because her expertise in the realm of communication makes her a wonderful person to educate leaders about the new forms of communication that exist, how they are being used, and how the relationship between language and leadership can be maximized in the digital age. Dr. Baron is a former Guggenheim Fellow, Fulbright Fellow, and Visiting Scholar at the Stanford Center for Advanced Study in the Behavioral Sciences and has published eight books.
Leadership is about how we use languageLeadership is definitely about influence, but how does that influence primarily take place? The only way influence can really take place is through communication, either verbal or non-verbal. That is one of the things Dr. Baron intimates when she says that leadership is really about how we use language. Influence cannot be effectively exerted without skill at communicating things like vision, processes, strategies, and more. Join me for this conversation with Dr. Baron as she shares extensively from her own research and the research of others about how communication in the digital age is changing the way leaders need to relate to the people they lead.
Leaders of digital teams should remember this maxim: “Less haste = more speed”The rapid pace at which communication happens via digital means pushes all of us into a mindset where immediate responses and multitasking seem to be mandatory. But Dr. Baron points out that when we don't take the time to proofread what we key into a device, which often happens with texting and messaging, we actually make more work for ourselves and waste energy and time in the communication. She advises that leaders of digital teams develop the digital communication skill of patient and careful responses. This will enable them to avoid the re-dos necessary to make up for mistakes that were made through haste. Insights like this are one of the reasons I was eager to have Dr. Baron on the show. Please take the time to listen to this episode. You will learn a great deal about the need for better digital communication skills and how to develop them.
Leaders of teams need to set communication standards and model themFor the sake of effectiveness and efficiency in the workplace, it is imperative that leaders of teams clearly set expectations around the use of digital communication. Team members need to know what forms of communication are important and accepted, and what time frames are expected in relation to communication with team members and customers or clients. But in addition, Dr. Baron points out that leaders need to model those standards just as much as they need to create them. Demonstration of good practices is one of the key ways that anyone in a position of authority is able to communicate the importance and practicality of the standard that has been set forth. If you are a leader, have you established standards for your team's digital communication practices? If so, are you demonstrating them in your own behavior?
There is incredible power in a prompt digital thank youAs Dr. Baron and I wrapped up our conversation she shared one of the most powerful lessons she has learned about the use of digital communication. Anyone can send an email to say thank you, but the speed with which a person is able to do it communicates volumes about their intentionality in the relationship. Dr. Baron shares a few examples where she was thanked via email or text for something she had done, within hours of having done it. The immediacy of the gesture is what impressed her most and gave her a very positive and favorable impression of the person on the other end of the communication. She points out that if the thank you had come weeks later, it would not have meant so much to her and she would not have the same impression of the person. This is a lesson leaders can apply immediately. The mindfulness to be quick with thanks or appreciation can go a long way toward building relationships that last and fuel our success.
Outline of This Episode [1:22] Dr. Baron’s idea of what leadership really is and how communication figures into it [3:50] Is there a difference between onscreen and offscreen reading? [8:32] Do newfound forms of communication impact HOW we communicate? [13:36] The most common communication challenges, including in digital communication [19:50] Dr. Baron’s view of the similarities and differences between how genders communicate [28:15] What has changed in communication because of devices? [38:55] What questions should leaders be asking to better lead digital teams? [42:20] Does digital communication differ depending on work hierarchy? [47:30] The incredible power of a prompt digital thank-you Resources & People Mentioned Dr. Naomi Baron NBaron (at) American.edu Dr. Barron’s Amazon author page BOOKS: Words Onscreen Amazon Kindle Papyrus Greeting Cards Connect with EricaLinkedin.com/in/ericadhawan
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We are all familiar with the concept of networking but Scott Gerber says that Super Connectors are people who apply the intention of networking in a way that goes beyond business and personal profit. Whether or not you are a Super Connector has nothing to do with being extroverted or introverted and it has nothing to do with whether you are skilled at particular networking techniques or not. Scott says that Super Connectors are people who approach everything from a generous, particularly human way. If you’ll take the time to listen to the things Scott shares on this episode you won’t hear tips and tricks to improve your ability to connect, you’ll come away challenged to be a better connector at the core of your being.
Super Connectors innately look at the world through habitually generous lensesIt’s fun to do a favor for another person. The fulfillment that comes from seeing the look of gratitude and delight in their eyes is indescribable. Scott says that Super Connectors not only like to do favors for others, they are looking for the opportunity to do favors in every interaction. It’s their habitual way of looking at the world and it saturates every interaction they have. In this episode, Scott shares a number of stories that demonstrate the type of actions that flow out of a Super Connector’s desire to be generous. From video introductions to powerful follow-up, you’ll hear many ideas about how you can adopt the attitudes and behaviors of a Super Connector.
Networker VS Connector: What’s the real difference?The stereotypical idea of a “networker” is a glad-handing, loud, hard-charging individual who is seen pushing their business card into the hands of everyone they meet. The motive behind the networker’s outgoing approach is to drum up business, plain and simple. They embody a "What's in it for me?" approach. Scott says that a Connector is motivated by an entirely different set of values. He/she is eager to learn about others, discover how they can help them, and connect the dots between them and others in their sphere of influence. A Super Connector believes that helping others is good for everyone involved and it should be done expecting nothing in return. That’s quite a bit different from the typical networker, don’t you think? And the amazing thing is that the results that come from it are better and longer-lasting. Scott has lots more to share on this episode so do yourself the favor of making time to listen.
Those who are Super Connectors think and act in a particularly human wayA common question these days is whether or not there’s a certain way people should behave or interact online versus how they interact with others in person. Scott Gerber thinks making those types of distinctions is laughable. He can’t imagine why a person would even want to have two different personas - one in-person and one digital. His best advice in every context is to be yourself and think about adding value to the people around you. In this conversation Scott provides a number of examples of people who do connections right. They approach relationships in an authentic way that Scott calls, “particularly human.” Are you like one of the Super Connectors Scott describes? Find out on this episode.
The number one reason people fail in establishing long-lasting connectionsToward the end of my conversation with Scott, he spoke about the importance of follow up. What he means by the term is the act of intentionally reconnecting with someone you’ve met or been introduced to. He says that the number one reason people fail in establishing long-lasting, beneficial relationships is that they don’t follow up. If it’s that important, it makes sense to learn how to do it right, doesn’t it? In this episode Scott shares some of the practices Super Connectors employ to follow up diligently and effectively and he points out how you can learn more from a particular chapter in his book, “Super Connectors,” so be sure you listen to learn how to establish your own follow up habits.
Outline of This Episode [1:35] Scott’s definition of Leadership [2:20] Reshaping the definition of connecting and networking [5:02] An explanation of what Super Connectors are really like [9:40] Online relationships from a Super Connector’s perspective [15:51] Corporate connectors compared to entrepreneurial connectors [20:06] Why super connecting can be done in everyday things by everyday people [22:10] The unique challenges Super Connector’s face, and Scott’s advice to them [27:09] A very tactical approach to checking yourself as a connector [30:08] The number one reason people fail at relationships: They fail to follow up Resources & People Mentioned The Community Company - Scott’s company BOOK: Superconnector Scott on Twitter: @ScottGerber Ryan Paugh (Scott’s partner) Steve Sims Adam Grant - author of Give And Take Adam Rifkin, founder of 106 Miles and Panda Whale Connect with EricaLinkedin.com/in/ericadhawan
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Modern communication is a far cry from what we experienced even 10 years ago. As my guest, Dr. Deborah Tannen has noted, we’ve gone from a default state of consciousness that was one of solitude, to a default state of consciousness that is one of always-on engagement. Dr. Tannen is doing important work, of which every leader should take note. As communication methods and styles change it’s important to realize that the effectiveness of our leadership will largely depend on how effectively we leaders are able to navigate the new styles and ways of communication. Join me in this conversation with Dr. Tannen to hear how modern communication is working and not working in the 21st century.
What conclusions are people making about you by the things you’re saying and the way you’re saying them?Communication has never been a simple matter of stating what you mean, having the other person receive it as you mean it, and moving on in harmony. There are myriad places along the way that the simplest of communications can be misspoken, misunderstood, and misinterpreted. An important thing Dr. Tannen mentioned in our conversation is that people are not only listening to you in order to understand the information coming out of your mouth. They are also assessing you as an individual and making conclusions about you by the way you speak and the things you say. But you’re not doomed to the fickleness of other people’s perceptions. There are tangible things you can do to make yourself better understood and better perceived by others. Be sure you listen to this episode to hear Dr. Tannen’s tips.
FOMO and FOBLO impact the ways we communicate - and social media exacerbates the problemAre you familiar with the terms Dr. Tannen has coined: “FOMO” and “FOBLO?” The acronyms stand for “Fear of missing out” and “Fear of being left out.” Both are elements of modern communication that have more to do with the things going on outside a conversation. In this interview, Dr. Tannen provides a handful of very practical examples of how our modern, digital communication makes the fear of being left out and the fear of missing out even worse for some individuals, and more importantly, gives suggestions for how we can better manage our own fears in these areas so that we can communicate more deeply and authentically.
The “double bind” women often find themselves in at the workplaceA prominent area where Dr. Tannen has spent a great deal of time is in regard to the particular communication needs, styles, and habits of women. She’s discovered that women in the workplace often find themselves in what she refers to as a “double bind.” A double bind is when two things are required of an individual and the successful accomplishment of one of them makes the other impossible. How does this happen to women in the workplace? Dr. Tannen explains with great insight on this episode, so be sure you listen.
The 2 dynamics that are happening in every conversation, digital or in personIn every conversation, whether it happens in-person or digitally, two things are almost always going on in the minds of those involved. These two things also weigh in at varying levels of importance depending on whether men or women are involved in the conversation. These two things are both questions: “Who is on top in the relationship?” and “How close are we?” Can you guess which of the two is more likely to be the consideration of women and which is more likely to be the consideration for men? On a more practical level, do you know how keeping those questions in mind can help you become a more effective communicator? Dr. Tannen’s work has given her many insights into modern communication issues like these, so be sure you listen to hear her share them.
Outline of This Episode [0:45] Who is Dr. Deborah Tannen? [1:49] Why Dr. Tannen was interested enough in the relationships of women to write a book about it [6:12] The unspoken scale women tend to put themselves on when judging the depth of their relationships [12:02] How the world of social media provokes anxiety in new ways [16:10] The way women in the workplace often find themselves in a “double bind” [21:21] How does dominance play out in a digital world? [25:19] Managing apologies, showing gratitude, and doing it in person and from a distance [28:57] Advice for those with bosses who have poor digital communication skills [33:05] The impact of disruption: perceptions and realities [37:15] Authenticity in communication is often motivated by concern for those listening [40:38] What’s next for Dr. Tannen and what new rules do we need to think about? Resources & People Mentioned Dr. Tannen’s Website BOOK: You’re The Only One I Can Tell BOOK: You Just Don’t Understand BOOK: You’re Wearing That? BOOK: You Were Always Mom’s Favorite BOOK: Talking From 9 to 5 The Subtext of Digital Conversations - an article in the Atlantic Connect with EricaLinkedin.com/in/ericadhawan
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