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  • “I feel like we’re kind of sold on this idea that ‘Oh, sales are easy if you're just confident or if you have the right sales tactic!’ and I will say that while confidence obviously helps sales and helps selling, because you're showing up with an energy, it's normally NOT associated with a specific tactic.”

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about sales. We’re going to have an open and honest conversation about it and I’ll walk you through what worked for me personally to get Rebel Office to where it's at now and how it's contributed to sales confidence, both for us and our clients.

    In this episode:

    The value of being prepared and properly setting up your businessA weird and potentially backward sales hack that works like magicPrioritize an intentional client experience to attract clients with easeHaving an automated process removes resistanceThe importance of believing in your offer


    Don’t forget to tune into the podcast next week to learn about how to find your signature framework.


    Resources from this episode:

    Learn more about The Elevation Lab at: rebeloffice.ca/lab

    Get The Elevated Experience Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride.


    Connect with Sarah
    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice
    Website: rebeloffice.ca

  • “If we have things to sell, but we're not feeling good about them, or we don't feel like they're 100%, or we don't really understand our offers, or how we want to communicate them, or what the actual benefits are, then how in the world are we going to communicate those effectively to other people?”

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about how having unclear offers may be wreaking havoc in your business and what to do about it. We’ll go through 3 signs your offers aren’t clear enough and I'm going to be very honest and real with you about our own experiences at Rebel Office so you don’t have to repeat the mistakes we made.

    In this episode:

    The 3 signs your offers aren’t clear enoughHow to get super clear on your offers and effectively communicate themSome mistakes we made with our offers through the years at Rebel Office


    Don’t forget to tune into the podcast next week to learn about how sales tactics don't give you sales confidence.

    Resources from this episode:
    Learn more about The Elevation Lab at: rebeloffice.ca/lab
    Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.

    Connect with Sarah
    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
    Instagram: @rebeloffice
    Website: rebeloffice.ca

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  • “A lot of times our clients or just entrepreneurs in general, from what we've seen, just say, ‘Okay, we've delivered. See you later.’ and that is not what I want you to be doing. I want you to always be looking for those opportunities to continue to nurture that relationship.”

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about one of the most missed opportunities to get more business: offboarding. We’ll go through 4 different elements that you can add to your offboarding to strengthen your client relationships and boost your bottom line.

    In this episode:

    How elevating your offboarding can get you more business Having a handover call at the end of a serviceUpselling your clients to a new offerAsking for a review, social proof, or a referral requestFormally inviting them to an ambassador or affiliate program


    Don’t forget to tune into the podcast next week to learn about 3 signs your offers aren't clear enough.

    Resources from this episode:

    Catch up with last week’s episode of the It’s a Vibe Podcast How To Audit Your Client Experience.

    Learn more about The Elevation Lab at: rebeloffice.ca/lab

    Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.

    Get The Elevated Experiences Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride.

    Connect with Sarah

    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice
    Website: rebeloffice.ca

  • “I cannot stress that enough. If you do not have the systems in your business to regularly check in and audit and review and look at what's working and what's not, then quite frankly, everything that you're doing is just shooting in the dark.”

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m here to guide you on how to audit your client experience. We’ll go through the five core areas of the client experience you should focus on in your audit to better assess where you’re at and discover opportunities for optimizing so you can deliver the best client experience.

    In this episode:

    The importance of regularly auditing all areas of your businessOffer suite: are any of your offers competing with each other?Aesthetics: does it bring in your ideal clients?Communication: where can communication be increased?Systems: where are the opportunities to automate and streamline?Client Acquisition: am I positioned to attract new clients with ease?



    Don’t forget to tune into the podcast next week to learn about 3 elements of offboarding to increase client retention and referrals.


    Resources from this episode:

    Learn more about The Elevation Lab, the Lounge, and all the modules at: rebeloffice.ca/lab

    Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.


    Connect with Sarah

    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice
    Website: rebeloffice.ca

  • “When you have an offer suite mapped out and you're strategic about the offers in it, then you have the opportunity to say ‘okay, now what makes the most sense to put out there to get people in the door?’ And, then ‘where do I want them to go once they're in?’”

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about strategic offer suites. I’m giving you tools to help you keep your clients working with you longer by making sure all of your products and services are optimized and have a purpose for your business.


    In this episode:

    The 3 main benefits of having a strategy behind your offer suite5 ways to add more strategy into your offer suiteThe 4 pillars of a strategic offer suite


    Don’t forget to tune into the podcast next week to learn about how to audit your client experience.


    Resources from this episode:

    Check out our Offer Strategy Intensive and get the support you need to design your client experience to increase sales, support your clients and turn them into your biggest brand ambassadors - all on autopilot.

    Learn more about The Elevation Lab at: rebeloffice.ca/lab

    Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.


    Connect with Sarah

    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice
    Website: rebeloffice.ca

  • “We're all guilty of this, especially in the online entrepreneur space. There's all this focus on the next shiny thing and we're always hopping tools. At least I know, I did that for a long time. […] When you jump into the tools first and you don't start with strategy, then you're basically just putting a bandaid fix on something and oftentimes, it's not done right so, it's not even a proper band aid."

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about 3 ways to take your client experience to the next level. So that you can focus on your strategy and optimize your tools for client transformation and long lasting business.


    In this episode:

    Start with the strategy firstShift to a client-first mindsetDon’t forget to set boundariesBuild in opportunities for better communicationListen to your clients and treat them like individuals

    Don’t forget to tune into the podcast next week to learn 5 ways to make your offer suite more strategic.

    Resources from this episode:

    Learn more about The Elevation Lab at: rebeloffice.ca/lab

    Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client rentention.

    Get The Elevated Experiences Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride.

    Connect with Sarah

    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice

    Website: rebeloffice.ca

  • “Onboarding is really, truly the time to set expectations, to get everyone on the same page, and to start your project or the service delivery off on the right foot, so that you can reduce resistance, and issues, and communication problems, and all of those things that maybe have not gone the way you wanted them to in the past.”

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about one of the most critical phases in your client experience: onboarding. We’ll go through the biggest mistake we see our clients making in their onboarding process, how to audit your own to figure out if you’re doing it as well, and what you can do to fix it so your onboarding can go right in the future.

    In this episode:

    Doing too little or doing too muchOptimized onboarding can make referrals your largest lead sourceHow to audit your onboarding process3 examples to increase communication and simplify deliverables (or reduce resistance)5 things you should cover in your onboarding process


    Don’t forget to tune into the podcast next week to go beyond the tools you use for an outstanding client experience.


    Resources from this episode:

    If you are a visual person, open up my favorite tool Miro to help you map out all the steps in our onboarding process.

    If you ever need support with creating your onboarding assets we have our Custom Client Experience Packages, and we can do that for you or walk you through it if you prefer.

    Learn more about The Elevation Lab at: rebeloffice.ca/lab

    Get The Elevated Experiences Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride. (Available from April 1st, 2023)


    Connect with Sarah

    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice
    Website: rebeloffice.ca

  • “It's really easy to fall into this routine of stopping and burning it all down and starting over and then building something that you don't love, and it's chaos and messy and then it's ‘Okay, shoot! This isn't working either.’ Let's do it all over again and burn it down and start over again with this new idea.”

    Does this feel familiar?

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about 4 areas to strategically look at and simplify in your business that will help you get out of this cycle, in which I had been stuck in for years.


    In this episode:

    Mindset and needlessly overcomplicating your businessOffer Suite: get rid of the mess and be more strategicMarketing Strategy: master two to three channels firstClient Experience: sometimes doing less equals more impactProject Management: templates, templates, templates


    Don’t forget to tune into the podcast next week to learn about the #1 mistake you’re making when onboarding new clients.


    Resources from this episode:

    Learn more about The Elevation Lab at: rebeloffice.ca/lab

    Get The Elevated Data Module here and learn how to audit your business and connect with your ideal client to make informed and strategic decisions moving forward.

    Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client rentention.


    Connect with Sarah

    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice
    Website: rebeloffice.ca

  • “Aesthetic intelligence is our ability to understand, interpret, and articulate feelings that are elicited by a particular object or experience. Essentially, aesthetic intelligence is the development of “taste” — the ability to discern what is desirable and why, and how to attain it."

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about how to design an online business that appeals to the senses. We’ll go through the concept of aesthetic intelligence and how to use it to create a desirable and sustainable brand.


    In this episode:

    Building a lasting and desirable brand through aesthetic intelligenceChallenges of the online space and how to overcome themHow to design sensory experiences for your dream clients Creative ways to get your clients obsessed with your brand “vibe”


    Don’t forget to tune into the podcast next week to learn about the 4 areas of your business you can simplify today (and how to do it).


    Resources from this episode:

    Check out my go-to book, Aesthetic Intelligence: How to Boost It and Use It in Business and Beyond

    Learn more about The Elevation Lab at: rebeloffice.ca/lab

    Get The Elevated Aesthetic Module here and unlock how to take your current visual identity and elevate the heck out of it for a truly client-magnet-worthy vibe.


    Connect with Sarah

    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice
    Website: rebeloffice.ca

  • “We're gonna talk a lot about TRUST on this show. Because at the end of the day, that's really what client experience is all about. It's about building these moments that are going to reduce resistance and build trust.”

    Welcome to the first episode of the new and rebranded It’s a Vibe Podcast!

    This is Sarah Williams, your host and founder of Rebel Office, and in this first episode we’re going to cover the why behind this rebrand, what you can expect from the It’s a Vibe Podcast, what a brand’s vibe is and how you can elevate it, and more.


    In this episode:

    Why we’re rebranding to Do Good Business PodcastWhat you can expect from the It’s a Vibe PodcastOur Client Magnet MethodBeing intentional with your brand’s “vibe” and experience3 signs that you’re ready to create a vibey brand


    Don’t forget to follow the podcast to not miss next week’s episode, it will be all about making your online business a SENSORY EXPERIENCE.


    Resources from this episode:

    Learn more about The Elevation Lab at: rebeloffice.ca/lab

    Get The Elevated Data Module here and learn how to audit your business and connect with your ideal client to make informed and strategic decisions moving forward.

    Get The Elevated Aesthetic Module here and unlock how to take your current visual identity and elevate the heck out of it for a truly client-magnet-worthy vibe.


    Connect with Sarah

    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice
    Website: rebeloffice.ca

  • In this episode of The Do Good Business Podcast, I’m gonna talk all about how to attract dream clients that actually care as much as you do about your causes and your values.

    This is something that I've personally gone through and I am very intentional about it. So I'm excited to walk you through three steps to start being more intentional about attracting dream clients (who care!), too.

    I've got my coffee, let's dive in.

    In this episode:

    The benefits of attracting clients who careHow to get clear on your values, causes & non-negotiablesExamples of how to Incorporate causes and values into your offers and client experienceSpeaking up about what matters to you and your businessAnd more!



    To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca.

    To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties

    To grab your free copy of our guide 5 Tasks to Automate Today to Hit $5K Months, visit rebeloffice.ca/guide-automate.



  • In this episode of The Do Good Business Podcast, we're deep-diving into how to build social impact into a small online business or even as a freelancer.

    I’m joined by web designer, Kristen Ellis. Kristen was that virtual assistant who took on any type of work that came her way and quickly experienced burnout, 40-hour workweeks, and services she wasn't passionate about.

    She then realized that offering web design services was all she needed to eliminate draining tasks, spend more time being creative, and only work with clients she truly loved.

    In this episode, we're talking about:

    How Kristen started adding social impact into her businessThe mindset around donatingPicking a cause to support3 tips if you want to start a give-back program in your businessWays to donate other than moneyand more!



    To connect with Kristen:

    Visit her website - kristenleighdesigns.com - or follow her on Instagram at @kristenleighellis

    More from Rebel Office:

    To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca.

    To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties

    To grab your free guide: 5 Ways to Elevate Your Business to Attract High Ticket Clients: rebeloffice.ca/guide-elevate



  • In this episode of The Do Good Business Podcast, we're deep-diving into communicating your mission and having a greater impact by leveraging storytelling and crafting your own hero story.

    We're joined by Ashley and Steev Letts, the coolest brother and sister duo, and the team running Letts & Co, a copywriting and storytelling company that helps businesses that are looking to increase social impact through strong storytelling.

    In this episode, we're talking about:

    Where the love for storytelling comes from for Ashley and SteevHow to leverage storytelling in your business How to get past the fear of being vulnerable as a business ownerWhat a hero story is and how you can find (or rediscover) yoursThe difference between the rags to riches story and the hero storyand more!



    To connect with Ashley and Steev, follow them on Instagram @ashletts and @steevletts

    More from Rebel Office

    To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca.

    To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties

    To grab your free copy of our guide 5 Tasks to Automate Today to Hit $5K Months, visit rebeloffice.ca/guide-automate



  • In this episode of The Do Good Business Podcast, I’m diving deep into your brand experience, and what you can do to make it truly impactful.

    In this episode:

    What a brand experience is and what impactful meansWhy should you care about having an impactful brand experience?Market research with clients, ideal clients, stakeholders, and team membersDoing an internal audit of your businessKey Impact Indicators How do you know if your brand experience is impactful or not?and more!

    Resources from this episode:

    To get your Market Research Manual for the online, service-based business

    More from Rebel Office, visit rebeloffice.ca/manual-research

    To grab your free copy of our guide 5 Tasks to Automate Today to Hit $5K Months, visit rebeloffice.ca/guide-automate

    More from Rebel Office:

    To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca

    To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties

  • In this episode of The Do Good Business Podcast, we're diving deep into inclusive marketing and customer experience. We're joined by Sonia Thompson, an inclusive marketing strategist & consultant, and CEO of Thompson Media Group.

    Sonia helps companies deliver inclusive and remarkable customer experiences that win customers. She also writes weekly columns for both Forbes and Inc. where she covers how belonging, inclusive marketing and remarkable customer experiences fuel growth and customer loyalty.

    In this episode, we're talking about:

    How Sonia started working with inclusive marketingWhat inclusive marketing is and what companies should take into consideration if they want to be more inclusiveHow to be inclusive and specific when creating your ideal client personaWhy inclusive marketing being the future of marketingHow customer experience plays a crucial part in customer loyaltyand more!

    Free Resources from Sonia:

    Get Your Inclusive Marketing Starter KitTake the Quiz: What Inclusive Brand Type Are You?Visit the website: https://inclusivemarketing.co/ Or Follow Sonia on Instagram: @soniaethompson

    More from Rebel Office:

    To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca


    To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties


    To grab your free guide: 5 Ways to Elevate Your Business to Attract High Ticket Clients: rebeloffice.ca/guide-elevate



  • I've totally been there creating offers either that I'm passionate about but don't sell AND creating offers that feel super sexy and people love them, but it sucks my soul. Finding the balance between both is critical.

    When you do find that sweet spot, magic happens and you can FEEL the momentum and traction happening.

    In this episode of The Do Good Business Podcast, I’m sharing my top tips for designing new offers for your business that feel aligned but ALSO are attractive to your audience (and sell)!

    So, let’s dive in.

    In this episode, I talked about:

    My experience creating offers for Rebel OfficeAuditing your current offersBuilding an offer suite that caters to your ideal clients at different points in their journey7 steps to create a new offer that sellsand more!

    Resources:

    To grab your free copy of our guide 5 Tasks to Automate Today to Hit $5K Months, visit rebeloffice.ca/guide-automate

    To grab our Market Research Manual for the Online, Service-Based Business, visit: https://rebeloffice.ca/manual-research

    To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca

    To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties

  • In this episode of The Do Good Business Podcast, we're deep-diving into ethical and responsible retail. We're joined by Tiu Tabak. Tiu worked in retail for years and was surrounded by hyper-consumerism, and waste.

    She realized this mass consumption is detrimental not only to the environment but also to the livelihood of the workers that make these products - which are often manufactured in oppressive, unsafe, and unsustainable working conditions.

    She knew there had to be a better, more intentional, and responsible way of doing things in the retail world, so Kinsfolk Shop was born.

    In this episode, we're talking about:

    Tiu’s background in retail and why she started Kinsfolk ShopPrioritizing transparency and accountability in retailHow environmental protection and social justice issues are intertwinedOvercoming the fear of standing up for issues that matter to youand more!

    Kinsfolk Shop was started in 2018 and is a small online-only shop dedicated to useful and practical home goods. Products include kitchen gadgets and utensils, soaps and toiletries, cleaning tools, and home décor. Many of which are made in Canada. Their goal is to provide you with quality products that are ethically and responsibly made, and that also have a small ecological footprint.

    Visit the Kinsfolk Shop website at https://kinsfolkshop.com/

    Or follow them on Instagram: @kinsfolkshop



    More from Rebel Office:

    To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca

    To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties

    To grab your free guide: 5 Ways to Elevate Your Business to Attract High Ticket Clients: rebeloffice.ca/guide-elevate

  • In this episode of The Do Good Business Podcast, I’m talking about audits and how to audit your business to create a real action plan for impact.

    Auditing isn’t just about looking at the past, it’s about looking at what has been working (and not working) so you can make informed decisions in your business moving forward.

    So, let’s dive in.

    In this episode, I talked about:

    The 6 areas we cover in our Quarterly Audit TemplateBrand strategy and foundationsYour offers and how you serve (and make an impact)Your brand experienceYour content and messagingand more!

    Resources:

    To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca

    To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties

    To grab your free copy of our guide 5 Tasks to Automate Today to Hit $5K Months, visit rebeloffice.ca/guide-automate

    To grab our manual for creating a strategic 90-day roadmap over at rebeloffice.ca/manual-roadmap



  • When we think about how business is done, we think about big guys and companies. But what if the big guys can actually learn from small businesses when it comes to doing business in a positive, responsible, and sustainable way.

    In this episode of The Do Good Business Podcast, we're deep-diving into how small businesses can make a real, sustainable impact by embedding giving to their daily activities (yes, that means you too, solopreneur).

    We're joined by serial entrepreneur, Amazon best-selling author, and 2x TEDx speaker, Masami Sato. She's the founder of B1G1 and she's passionate about helping small businesses embed giving right into the heart of their everyday activities.

    B1G1 is a global giving initiative that’s quickly grown into a global movement. B1G1 makes business giving easy, effective, and meaningful. They have recently reached the 250 Million Giving Impacts milestone!

    In this episode, we're talking about:

    Why Masami started B1G1 and the impact they’ve createdHow small business can change the way business is done and create sustainable, positive impactExamples of giving from the B1G1 businessesWhat does working with B1G1 looks likeand more!



    To connect with Masami, go to her Linkedin page at https://www.linkedin.com/in/masamisato/

    To learn more about B1G1, visit their website at www.b1g1.com.

    To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca.

    To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties

    To grab your free guide: 5 Ways to Elevate Your Business to Attract High Ticket Clients: rebeloffice.ca/guide-elevate



  • In this episode of The Do Good Business Podcast, we're deep diving into health and safety, and what that means for any business, of any size (yes, even you, solopreneur). We're joined by Health & Safety Consultant Aimee Arsenault.

    She's the founder of Transmit Safety and she's passionate about ensuring the success of the organization through health and safety management systems. With exposure to various industries throughout her career, she understands how dynamic working environments can be and know that communication between all parties is key.

    In this episode, we're talking about:

    What it actually means to have a "healthy and safe" workplaceHow to fight off the temptation to cut corners to keep profits higherWhen online and home-based businesses should start actually considering health and safety and being more intentional about itand more!

    To connect with Aimee, visit the Transmit Safety website at transmitsafety.com.

    To learn more about Rebel Office and The Do Good Business Podcast, visit rebel office.ca. To grab your free copy of our guide 5 Tasks to Automate Today to Hit $5K Months, visit rebeloffice.ca/guide-automate.