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  • Enquiries are okay, but nobody likes getting complaints from customers, and in this episode of Compliance That Makes Sense I am going to share some tips on what you can do to avoid them! I use examples to explain why it is important to have simple, transparent T’s and C’s, and the upsides and downsides of offering a long guarantee period on your product. If you found value in this episode, I would really appreciate if you could leave a review! My mission is to help and support as many FinTech startups as possible, and when you leave a positive review, more people can find this podcast and help their companies! If you are on Apple, just click here to review, select “Ratings and Reviews” and “Write a Review” and tell me what your favorite part of the podcast is. Today's episode: [00:32] Hey guys! Today we are going to take about how to reduce the number of customer complaints. [01:07] The reason I decided to do an episode on this topic. [02:54] Why I think you should make your T&C’s as simple as possible. [04:22] Examples of customer enquiries (which are different to customer complaints). [05:36] What a formal customer complaint is. [06:41] An example that highlights why having easily understandable T&C’s will benefit you. [08:58] Why my business mentor recommends offering a long guarantee period. [11:00] Some downsides of offering a long guarantee period. [11:45] Common customer complaints relating to fintech services. [15:15] Bye for now!

    Show links: Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter. If you are interested, please click here.

  • In today’s episode of Compliance That Makes Sense I am going to burst the bubble of confusion that exists around passporting. By the end of today’s show, you will understand what passporting means, the benefits of it, what the available three passportable services are, and the process that you need to follow to get passported.

    If you found value in this episode, I would really appreciate if you could leave a review! My mission is to help and support as many FinTech startups as possible, and when you leave a positive review, more people can find this podcast and help their companies! If you are on Apple, just click here to review, select “Ratings and Reviews” and “Write a Review” and tell me what your favorite part of the podcast is.

    Today's episode:

    [00:32] Greetings from Majorca, and an introduction to today’s topic.

    [01:12] Confusion that exists around passporting in the EU.

    [01:33] An explanation of what passporting is.

    [02:18] The three passportable services covering different financial activities.

    [03:50] Examples of circumstances under which your license will not be passportable.

    [05:42] Why it is important to understand the difference between passportable and non-passportable services.

    [06:38] How you can provide services without passporting, and the limitations of using this model.

    [08:10] Warnings that can be given for businesses offering services without passporting.

    [10:06] The process that you need to follow to get passported.

    [12:38] If you haven’t heard back 3 months after submitting your application, you can assume everything is fine.

    [14:46] Bye for now!

    Show links:

    Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter. If you are interested, please click here.
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  • This episode of Compliance That Makes Sense was inspired by interactions that I recently had with two of my clients, both of whom were having problems with the compliance experts they had hired. The information I am going to share with you today will help you to avoid making the same mistakes they did. Firstly, I debunk the myth that compliance hires should be experts in the specific country in which you are working, and I explain why a geographically broader scope of knowledge will be more beneficial to your company. Secondly, I explain what each characteristic on the DISC personality profile is likely to predict about a person’s ability to perform in the start-up world in general, and as a compliance expert specifically.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Compliance person needs to be able to get things done even if things aren’t going smoothly.

    --

    If you found value in this episode, I would really appreciate it if you could leave a review! My mission is to help and support as many FinTech startups as possible, and when you leave a positive review, more people can find this podcast and help their companies!
    If you are on Apple, just click here to review, select “Ratings and Reviews” and “Write a Review” and tell me what your favorite part of the podcast is.

    --

    Today's episode:

    [00:33] Hi guys, wishing you a beautiful day today!

    [01:08] The reason that I was inspired to have this discussion about mistakes people make when hiring compliance experts.

    [02:00] Assumptions about hiring compliance experts made by two clients that I recently worked with.

    [03:06] Why I disagree with the practice of only hiring people who only have expertise in a specific country.

    [05:54] Why working with companies who have projects in many different countries will be beneficial.

    [07:51] What the DISC personality profile is.

    [09:44] The characteristics on the DISC profile which largely determine whether someone will be successful in the start-up world.

    [11:58] Why a lower compliance score on the DISC profile increases a person’s chances of succeeding as an entrepreneur.

    [14:30] I run through how important each of the DISC characteristics is for a person in a compliance role.

    [17:45] Bye for now!

    Show links:

    Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter. If you are interested, please click here.
  • Regulatory projects often take longer than you may expect, which can be very frustrating. On today’s episode of Compliance That Makes Sense, I am going to explain the various reasons that delays occur, and the circumstances under which you should expect these delays and prepare for them so that you aren’t disappointed. Of course, every project is unique, so keep in mind that these are just guidelines. I’ll also share with you what the average length of time is for the completion of a regulatory project, and why you should be careful of who you trust when it comes to obtaining information about regulatory projects. I’ve also got some exciting news to share, so don’t miss out on this episode!

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:36] Why I am feeling very happy and excited today!

    [02:03] All regulatory projects are unique, but I share the average length of time that they will take to complete.

    [02:57] Why you need to expect a delay if you are applying for a license now.

    [04:04] How new laws impact your ability to obtain compliance.

    [07:10] Other challenges which can also slow you down.

    [08:17] The grass isn’t greener on the other side.

    [10:44] How to prepare for delays that arise due to changes in the law.

    [13:20] Why you can’t trust everyone who speaks at conferences about regulatory frameworks.

    [17:00] Plan for a year long wait to receive your compliance!

    [17:23] Bye for now!

    Show links:

    Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter. If you are interested, please click here.
  • In this episode of Compliance That Makes Sense, I am talking about geo-expansions in FinTech, how to prepare for your expansion, what to have in mind, what the options are and how I recommend going about it. When I talk about geo-expansion, what I mean is that you have an existing entity, and you are simply adding a new country into your scope of services. I will share some questions I have received and give my answers and suggestions to help you if you are considering geo-expansions.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:33] Hey guys, I'm back!

    [01:58] Do I launch all the countries at once or sequence them one after another?

    [04:51] I share some practical aspects to consider when you launch in a different country.

    [07:59] Listen, as I describe reasons, you need a different fee structure or terms and conditions for people from different countries.

    [08:19] I recommend that it's better to start with a soft launch.

    [10:15] The last question I want to cover is how to communicate with authorities, both your home regulator where you are based and with the local authorities if needed.

    [12:52] It's always a good idea to share with regulators your financial projections.

    [15:02] Financial service usage is driven by a desire to pay or be paid with fewer fees and more speed, and better transparency.

    [16:31] Bye for now!

    Show links:

    Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter. If you are interested, please click here.
  • In this episode of Compliance That Makes Sense, I am talking about a controversial topic; which is how to choose a crypto card if you are a consumer or if you are a Fintech and you are offering a crypto card; what considerations you need to keep in mind, especially around offering prepaid versus debit cards. As a consumer, you might want to know why you might need a crypto card, which is best prepaid or debit, and the things you should consider. For FinTech startups, the important things to look at are whether or not instant buy or instant sell of cryptocurrency is allowed and what it means for the card structure. Listen as I give my insights and opinions on this topic, and hopefully, you will come away with a better understanding of what to look for.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:33] Hello my friends!

    [02:04] How to choose a crypt card and why you might want one.

    [03:45] I share the most important considerations a consumer needs to be aware of.

    [06:50] I see some issues when it comes to trading and trying to capture different prices.

    [09:18] What to look for when looking for a provider.

    [12:18] What is important to Fintech founders?

    [14:26] I share what, ideally, a Fintech startup needs to offer for consumers.

    [16:44] I explain the unique structures for prepaid and debit cards.

    [18:44] Bye for now!

    Show links:

    Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter. If you are interested, please click here.
  • Today we are going to talk about what to do when people don't pay you. It's very common in the start-up world that sometimes people don't pay you, and there are different scenarios of why it happens. I will specifically focus today on when people don't pay you, hoping they will get away with not paying. They hope you will lose interest, go away, or that the amount is too small to worry about, and you won't make deliberate efforts to get the payment. Listen as I discuss how to avoid getting into these situations to start out with, plus much more on this episode of Compliance That Makes Sense.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:33] Hello my friends!

    [02:49] The best way to solve a problem is to avoid the situation that leads to a problem.

    [04:29] You can raise a complaint with a regulator.

    [06:13] Another strategy would be an organization called Debt Register.

    [07:45] You can send a formal letter to a bank the person does business with.

    [09:35] Do I need to issue a warning before or just do these things to solve my problems?

    [12:25] People can read your behavior and see if you are hesitant to enforce your boundaries.

    [13:43] Thank you for listening!

    Show links:

    Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter. If you are interested, please click here.



  • Today I want to talk to you about what internal controls are and how they differ from compliance. Recently someone reached out to me from a company I had worked at a couple of years ago and wanted to know why they didn't have a document called Internal Controls Policy. Internal controls are a system of everything you have in your company in terms of how you manage risks, processes, how you organize yourself, and how you check you do what is written in your policies. Listen as we discuss how this differs from compliance plus much more on this episode of Compliance That Makes Sense.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:33] Hey guys, happy Monday!

    [02:06] I define what internal controls are.

    [03:33] I share what should be included in your internal control policy, no matter what you call it.

    [05:00] Finance is a big part of internal controls.

    [06:09] Another important control is anything that is outsourced.

    [06:53] What you should have is some form of an annual compliance report.

    [09:26] It's not that complex or overwhelming because essentially, internal controls are everything you do around risk compliance and government.

    [10:17] You don't need to appoint an internal controls officer in most countries.

    [11:22] Bye for now!

    Show links:

    Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter. If you are interested, please click here.



  • Are you looking for a job in compliance? I chose this topic today because it feels like everyone around me is about to change jobs, look for new jobs, or search for new people. Changing jobs is a trend that continues as people are looking for more, going bigger, and trying to accomplish their goals. Today I wanted to tell you what I've learned about watching experienced people go back to job searching after years of staying in the same position and kind of being out of practice with everything that goes into searching for a new job. I hope this episode helps you if you are one of the many thinking about looking for a new job.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:33] Hey guys, I'm back!

    [02:45] My friends asked me if I thought they needed to find someone to update their resumes.

    [04:00] Talk about the core projects you have handled when updating your resume.

    [05:19] In my opinion, people pay attention to your LinkedIn profile, so you should have it organized and updated if you are looking for a new job.

    [08:23] Publish articles on LinkedIn because it will connect you to people, and they can comment or connect with you instantly.

    [11:00] People are going to judge you no matter what you do.

    [11:58] Many FinTech companies practice home assignments where you receive interview questions in advance.

    [12:44] I share some questions they may ask you in an interview.

    [15:44] You need to know what is critical outsourcing and what isn't.

    [16:35] Good luck on your job search!

    Show links:

    Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter. If you are interested, please click here.



  • Today I want to talk to you about competition, how important your competition is, and more specifically, how much time I feel you need or don't need to spend studying your competitors when it comes to compliance. Sometimes my clients would ask me do you know how my competitor is doing this or that? Or how is it possible that they can offer this service or product in this market? I understand the questions that are behind them, like, am I missing something? Am I missing an opportunity? So listen as I try to break this down and discuss my feelings on these questions, plus much more on this episode of Compliance That Makes Sense.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:33] Hello my friends, how are you today?

    [03:00] Because the questions about competition and how much you need to study your competition have become so interesting, I dedicated this episode to them.

    [03:45] Listen as I share why I believe these questions are irrelevant.

    [05:16] There is no such thing as parity in compliance!

    [07:36] Compliance or regulatory framework work as a puzzle.

    [08:35] I share a much better set of questions to ask.

    [10:26] You always have to start with what is my problem I want to solve or what is my product or service I want to offer and where.

    [11:32] I hope this has been helpful.

    Show links:

    Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package!

    I would love to invite you to sign up for my newsletter. If you are interested, please click here.



  • Welcome to the third installment in my mini-series on The Rise of Just in Time Compliance. Today I wanted to answer whether or not the just-in-time method is right for you, if you are a Fintech expert or if you work in the Fintech industry and you are not sure how it applies or doesn't apply to you. To answer this question, I would like to suggest that you ask yourself what you want to achieve? I believe from my years of working in the industry, what people want most are time and money. When talking to people at different levels in the industry, the definition of time and money can be different. Listen, as I dive into the three pillars, everyone needs to make progress or move up in the company on this episode of Compliance That Makes Sense.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:33] Hey guys, I'm back! [01:35] To determine if this method will work for you, decide what it is you want. [04:00] People in more senior levels really want to diversify their income and become board members in their company. [06:01] There are three pillars that everyone needs to make progress: knowledge, good at time management, and skill in creating visibility. [09:06] I feel that the essential step that will help you build visibility is creating your signature framework. [11:40] Anyone can create their own framework around your expertise and knowledge. [14:45] I am super excited to offer to teach you how to create your own framework. [15:54] There are two operating models that most people gravitate to, either as hospitals or as a birthday party. [19:04] You can see how traditional corporations and old-fashioned institutions tend to be similar to hospitals, while startups tend to be more like a birthday party. [21:02] If you want to follow just-in-time principles you have to accept, there will be uncertainties. [22:24] Bye for now.

    Show links:

    Follow this series, which is published on the Rise of the Just in Time Compliance page, and by the time you will finish it, you will have a complete blueprint of all key success factors you need. For the FRAMEWORK Masterclass, click here to sign up! Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter. If you are interested, please click here.



  • Welcome to the second installment in my mini-series on The Rise of Just in Time Compliance. Today I wanted to tell you my personal story about how I discovered the just-in-time compliance principles and how it completely changed my life. Rewind the clock back to 2016 when I was working at PayPal and realized I'm smart; I work very hard, so why is it that my success and my financial security always depend on incompetent people? If you have ever felt frustrated and limited working for companies, or bosses who waste company resources and underutilize your skills or talents, or if you have ever wanted to be paid fairly for your expertise and know-how? Listen as I share my story and describe how I took my success and financial security to the next level on this episode of Compliance That Makes Sense.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:34] Hey there, I'm back! [03:26] I share how many times I've had to work under people who didn't care about me and who weren't great managers. [05:45] What I thought I needed to make me happy and have a perfect job never happened. [06:37] I volunteered for a few projects to be their compliance point of contact with no experience in compliance. [08:17] These projects were risky, and people expected them to fail. [09:42] Most of the projects moved ahead and were blessed by the regulators. [10:24] I decided to start my own business because I knew I could consistently get results for the people I work with. [12:05] The biggest lesson I learned was the only efficient way to get things done and keep moving forward is to plan for and expect uncertainties. [13:26] The easiest way to get started is to take any area where you get stuck and find a way to get unstuck. [14:35] Bye for now!

    Show links:

    Follow this series, which is published on the Rise of the Just in Time Compliance page, and by the time you will finish it, you will have a complete blueprint of all key success factors you need. Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter, if you are interested please click here.



  • Do you feel you are being taken advantage of and you have no job security? In this Compliance That Makes Sense episode, I want to start a new mini-series of episodes under the common theme of the rise of just-in-time compliance. I want to start the series by addressing some of the main pain points and mistakes that so many compliance professionals make, which is to stop being taken for granted and stop doing free stuff. I am going to summarize a few conversations I have had with my friends, peers, and colleagues that I respect so that we have some common themes around a very few successful people who have free time, have diversified income, and who are truly respected by their peers and what other people are potentially missing.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:34] Hey guys, I'm back! [01:19] Many compliance professionals tell me they are overworked and underpaid and really worried about their job security. [03:12] Listen to this episode of you are a hardworking professional and want to be acknowledged for the work you do. [04:49] Are you going above and beyond to take your professional reputation and track record to the next level, but nothing is changing? [07:31] This mini-series is to show you what you can do instead of being taken for granted. [08:52] By the end of this series, you will have a complete blueprint of all key success factors that I believe you need to become a true industry leader. [10:52] I believe that most people don't realize that just in time than the just in case approach is the new and most efficient way to get things done. [12:39] Every expert and every successful professional will tell you that to get paid well for your know-how and expertise, you first need a track record of proven results. [14:38] There is no way to get things done without action. [16:14] In the next episode, I will share how lost I was at Paypal in 2016. [16:37] Bye for now!

    Show links:

    Rise of the Just in Time Compliance Interested in FinTech compliance - consider investing into the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter, if you are interested please click here.
  • In this Compliance That Makes Sense episode, I want to continue the conversation with you about where people get stuck with compliance, and I have a couple of case studies for you to illustrate how this happens. I also want to show you what to do if this happens and, more specifically, what you can do if your bank application or partnership requisition application, or RFP application gets rejected. The obvious question would be, can I reverse it? Can I go back to them in a few months? And what can I do to make it better next time? Before we discuss this, I want to look at the bigger picture and why these things happened in the first place so that you can better understand the context before we go into details and specific examples.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:34] Hey guys, I'm back! [01:49] Compliance people and everyone who works with laws and regulations sometimes think their jobs depend on how much they know. [02:42] The craziest idea ever is to depend on your technical skills in career progress. [04:12] In one case, I wanted to share a bank account application and discuss why they didn't get approved. [06:59] This company operates in some of the emerging markets, so they are potentially risky. [09:30] It's a question of a compelling story. [10:37] If you have found yourself in this situation, go back to whoever rejected your application and let them know you are updating your proposal. [13:14] Hope this helps, and goodbye for now!

    Show links:

    Interested in FinTech compliance - consider investing into the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter, if you are interested please click here.



  • In this Compliance That Makes Sense episode, I want to discuss the main differences between an amateur and a compliance pro. I can't keep this silent and polite and be politically correct because I feel the need to rant about all kinds of mistakes, behaviors, and wrong attitudes that amateurs display. I want you to recognize these actions, and if you catch yourself doing some of the ones that I am going to mention, just think about it more and stop doing them. Because I have worked with junior and experienced compliance officers, I feel like I have seen it all. Listen and see if you recognize any of these behaviors, attitudes, or mistakes in yourself or the people around you.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:34] Hello, my friends! [02:00] Today, Yana focuses on the lies and misconceptions that she wants people to stop doing. [04:29] Stop doing the exercise that lists all the rules, regulations, and laws that apply to you or your case. [06:47] Another mistake armature's make is saying they don't know enough and don't want to get something wrong. [09:11] This is a terrible mistake because you are delaying everybody else and spending the company's money for no good reason at all. [11:50] Never assume that technology is smarter than you, so, therefore, you can't challenge it. [13:30] The biggest objection people have around this attitude is that if they act on the information they have now, they could jeopardize their company. [15:43] How do we break the bad habit of procrastination in compliance? [17:43] Thank you for listening, and don't take anything too seriously!

    Show links:

    Interested in FinTech compliance - consider investing into the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter, if you are interested please click here.



  • In this Compliance That Makes Sense episode, we discuss internal auditors and why you shouldn't hate them. People sometimes perceive internal auditors as useless, time-wasting, police playing, and always inflating problems while not being an expert in any particular field but still telling everyone else what to do. When I worked at Amazon, they loved their internal auditors; they wanted them to come and give the team an outside perspective with the best interest of the team and Amazon in mind. So listen as I give both sides of the argument about internal auditors and why you shouldn't hate them.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:34] Hello, my friends! [02:53] At Amazon, the internal auditors would come and give the team an outside perspective. [04:07] When you audit a function, and you don't have experts on your team, you have someone from a different function join the audit. [06:40] Internal audits always start with risk assessment. [07:31] The idea of internal audits is to help the organization fix urgent things that need to be fixed for them to go forward. [09:46] Listen, as Yana shares how she would like internal auditors to understand the risks involved by asking people. [12:09] After you really understand the issues, you try to prioritize and develop an audit plan. [15:15] Yana recommends that a startup have three to five dates per year. [17:42] Yana prefers when the outcome of an internal audit is very specific and says something. [20:15] If your internal auditor is only interested in you following your policy, then she would suggest you fire them. [21:36] Thank you for listening!

    Show links:

    Interested in FinTech compliance - consider investing into the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter, if you are interested please click here.



  • In this Compliance That Makes Sense episode, we are going to talk about FATCA and CRS for FinTech dummies. Yana decided to record this episode not because she thinks FinTechs or her listeners are dummies, but to make sure that you feel the content is easy to digest and not too overwhelming. Yana talks about how you might face decisions around FATCA and CRS and the categories that a FinTech might fall in, and which ones require them to do the FATCA and CRS paperwork.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:34] Hello, my friends! [01:36] Yana discusses two instances when you might have to make decisions around FATCA and CRS. [04:02] Yana says it's not about whether you have US customers, it's about whether you take deposits and need to report US taxpayers. [06:54] Many FinTechs that Yana knows limit the deposit size or withdraw the money by the end of the year, so they don't have to do the paperwork. [07:42] Yana talks about being a customer and the most relevant categories of FATCA for FinTech startups. [09:51] Yana discusses an accepted non-financial startup company. [11:48] You could also be compliant for a financial entity if you qualify for some of the exemptions. [12:48] The main idea for this categorization is to never end up as a non-participating financial entity. [14:48] Does CRS apply to FinTech companies? [16:57] Yana talks about exemptions and how that applies to FinTechs. [18:33] Balances under 50,000 Euros are normally not reportable for CRS purposes. [19:14] Thank you for listening!

    Show links:

    Interested in FinTech compliance - consider investing into the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter, if you are interested please click here.
  • In this Compliance That Makes Sense episode, Yana wants to discuss a topic that she feels everyone should know the answer for, but apparently, they don't. Yana is talking about a situation where your customer reaches out and wants you to erase their data because they don't want to do business with you anymore. Yana shares some background and framework on the right to be forgotten and how it came about. Yana discusses the contexts where the right to be forgotten can be used and when it's not appropriate.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:34] Hello, my friends! [01:22] Should you erase someone's data? [02:28] Yana shares a story around the right to be forgotten. [04:29] Yana talks about how Google made information available but wasn't the source. [06:42] Yana discusses the financial data banks have to collect. [08:30] Yana shares what is important to understand about data protection and privacy laws. [11:08] People have a right to know the data you keep on them and that it is kept up-to-date. [13:14] You may have information on the customer that could be considered in suspicious activities. [14:47] Thank you for listening!

    Show links:

    Interested in FinTech compliance - consider investing into the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter, if you are interested please click here.
  • In this Compliance That Makes Sense episode, Yana talks about where to find FinTech board members and how to pay them. FinTech startups often struggle to try to find the right board members. There seems to be some confusion about who they should be, how much you can expect from them, and what their fees should be. Listen as Yana breaks it all down for you, from who needs a board of directors to the difference between the executive board and the supervisory or independent board and so much more.

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    Today's episode:

    [00:34] Hello, my friends! [02:49] Yana shares who is on the executive board. [04:04] The commercial law of your country will determine who and what should be on the board. [04:33] Yana speaks about the supervisory or independent board. [06:14] The supervisory board does not need to consist of all independent directors. [08:40] Yana shares some examples of whom to ask to be on your board. [11:13] In an emergency, you need people who will be available to you. [13:12] How much should you pay board members, and how should you structure the compensation? [15:22] Typically, you don't need to pay independent directors that work for your parent company. [16:33] Thank you for listening!

    Show links:

    Interested in FinTech compliance - consider investing into the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter, if you are interested please click here. Download the free template of the Directorship Service Agreement here.
  • On this Compliance That Makes Sense episode, Yana is talking today about FinTech and Value Added Tax. Many Fintech companies in Europe and other places where there is an equivalent of the VAT ask her to confirm that Crypto and FinTech businesses are exempt. If you need a quick answer, it would be almost, but there is one big exemption. Often, a FinTech company has a hybrid model or company; the fees they charge are exempt, but some fees, payments, and revenue-generating activities could be subject to VAT. Listen as Yana shares how to know what is and what isn't exempt.

    If you enjoy this episode, please share it with friends, leave comments and reviews, and join the conversation.

    Today's episode:

    [00:34] Hello, my friends! [02:13] It is normal for many FinTech companies to have hybrid models where they charge exempt fees. [04:12] There are a lot of mixed hybrid events that might happen. [05:19] It isn't uncommon to see regulatory requests for cryptocurrency-focused businesses to be split and have two legal entities. [07:24] Yana offers some thoughts and ideas about how to go about thinking about these issues. [10:18] You also need to think about both entities and which will have direct contact with the customers. [11:25] There are no particular right or wrong answers to these questions. [11:46] Thank you for listening!

    Show links:

    Interested in FinTech compliance - consider investing into the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter, if you are interested please click here.